Lisa Frank's Side of the Story - Glamour Dolls Makeup x Lisa Frank PART 2| Behind the Controversy

Glamour Dolls failed to comply with

those obligations when it engaged in a

failed online advertising campaign on

Kickstarter, using LFI, Lisa Frank's brand

without LFI's approval and then refused to

pay royalties due when LFI properly

terminated the party's contracts as a

result of Glamour Dolls' misconduct.

Wait a minute. She didn't know about the

Kickstarter? Hello my friend, I will

honestly tell you that until late last

night, I did not think that I was filming

a video about Lisa Frank and Glamour

Dolls today. I actually had a full video

planned about preservative-free cosmetics

and how freaking ridiculous and dangerous

preservative-free cosmetics are. But then

I got a very interesting comment from a

person named "Fake Goth Girl." Okay. I get

a link. The link is to a court document

that I had not previously had access to.

This document is Lisa Frank's point of

view. It is her counter suit. This is Lisa

Frank saying "Glamour Dolls is the bad

guy, not me. I didn't do anything wrong -

they're the ones that did something

wrong." So in today's video, I want to go

over Lisa's side of things - what she says

in the court documents is the reason why

she pulled out of her contract with

Glamour Dolls that left backers of the

Kickstarter out all of their money - over

$400,000 of their money, including my

money. My $75? Gone. If you have no idea

what I'm talking about, that's because

this is Part 2. I strongly strongly

suggest you please watch Part 1 of this.

It will be linked below. It will be up in

a card. It is the background for this

video - this video might not make sense

if you don't watch that one first. If you

don't feel like you have time for an hour

and a half long video, what you can do is

you can scrub through the timestamps, kind

of get the idea of what it is. You can

also play it on 1.5 speed if you want to.

And I will tell you that the average

amount of watch time on that video for a

single view is about 40 minutes. That has

literally never happened on my channel.

This is a story that I think you want to

hear and and that I think that you are

going to be engaged in if you choose to.

That being said, we are starting at Part

2. I'm assuming at this point that you

have seen that video and that you have

that background knowledge. And also,

side note, I mentioned this at the end of

the video, but there's probably about 40

comments mentioning Bailey Sarian's video

on Lisa Frank, based on the Jezebel

article that we talked about in the first

part of this. Yes, I am fully aware of

Bailey's video. I have met Bailey. I have

collaborated with Bailey. Bailey did a

fantastic job on that video. That video is

more about Lisa Frank as a person, so if

you want even more context for the story,

I highly recommend you go watch Bailey's

video as well. What we're gonna do with

this part is I'm actually gonna put Lisa

Frank's lawsuit on the side of me so if

you are fluent in Legalese, you can follow

along and see the match up of what I'm

saying. Surprisingly, a lot of is is

pretty clear cut and there isn't a ton of

lawyer language in this that was difficult

to understand. So if you would like to

read along, it is going to be next to me

over here. Here we go. So this is what

Lisa says. This is her side of things.

This is all about the deal in 2016, the

original deal that she had. Lisa says they

struck the deal in June of 2016 that would

end on December 31st of 2017 - that

matches up with Glamour Dolls' side, so

I'm assuming there's legal contracts, so

there's evidence of this. So Glamour Dolls

in that original contract, agreed to pay

Lisa Frank 15% royalty on the net sales

of the products made under the deal, with

a minimum payment of $100,000 for the

duration of the agreement, including a

$25,000 advance. Glamour Dolls promised to

do their best, to make, sell, promote, and

market the products to get as many sales

as possible, always focusing on high

quality. Now this part is very very

important because this is really the root

of why everything went wrong. They had to

get Lisa Frank's approval on literally

everything, from the design concepts to

the artwork, to the molds for production,

to the final product samples before going

into production. Lisa Frank had the right

to approve or reject the elements and

Glamour Dolls had to follow Lisa Frank's

directions on quality standards. Now

listen to this because this is part of the

reason why things were taking so long. So,

for designs, Glamour Dolls had to wait up

to 10 business days - that's about two

weeks or so - for Lisa Frank to approve

or reject anything that they submitted to

her. If Lisa didn't respond in time,

Glamour Dolls was allowed to ask after

those 10 business days, "Hey, what's going

on? I need a full description of why you

reject this or I need an approval." But

this is the kicker! Because even after

approval, and remember, this is according

to Lisa herself, Lisa could stop the

production and distribution of the

products if they didn't meet her quality

standards. That's a subjective thing -

that is not something that can be

measured. Lisa can just for any reason,

just say "This doesn't meet my quality

standards" and stop production at any

point. And it wasn't just for production

of product. It also had to do with

advertising, packaging, display methods,

press releases - anything using Lisa Frank

artwork - Glamour Dolls had to run this by

Lisa. They had to wait for those 10

business days and then if she didn't

respond in 10 business days, then they had

to poke her about it and be like "Dude,

what's going on?" They had to keep poking

her if she didn't respond after those 10

business days. So remember this original

contract that I personally believe was to

create the blush, the highlighter, and the

two brushes - that contract was ending

in December. But remember the Kickstarter

had started in February. We're now in

December. February - they promised backers

10 additional products beyond these four

that had already been funded. Lisa's

contract is about to end, so they need to

start a new contract. This is what Lisa

says was in the new contract: same 15%

royalty on the net sales of the products

plus 20% royalty on sales made directly to

retail customers. So this would be if

people bought it off of Ipsy's marketplace

or if people bought it from Hot Topic,

or at one point they were talking to

Walmart - any of those, Lisa would get a

20% royalty off of. Beyond that, in the

first contract, Lisa asked for at least

$100,000 for her fees. In the new

contract, Lisa upped that to $500,000.

That included an up front payment of

$125,000 that needed to be paid when the

contract was signed. Three more payments

would be paid throughout the year to total

that $500,000. The rules for making the

products were pretty much the same as the

first contract. All of the levels of "you

need to send it to Lisa and she needs to

approve it" and then the 10 business days

- all of that was pretty much the same.

The only thing that changed, which we'll

find out more about in just a minute, is

that they did not have to get pre-shipment

approval. So Lisa has already approved

the final draft of the product, they have

put that into production, they now have

the products - they've got thousands and

thousands of these products - they don't

have to send those products to Lisa for

approval anymore. But there is a clause -

because of course there is - if there were

any production problems, if after all of

these things were sent out and Lisa

decided that there was a production

problem, there was something she didn't

like, Glamour Dolls would have to pay

damages for that. What would those

damages be? I have no idea, it's not in

here. Another thing that's very important

in Lisa's side of the story is that they

said that Lisa could end the deal

immediately if Glamour Dolls broke certain

rules, like not following the approval

process or having production issues 3

times. If Lisa decided that she was

going to terminate the agreement, Glamour

Dolls had to not only stop making

products, they had to stop selling their

existing products. Then they had to turn

over the rights to the artwork. Anything

that Lisa had created for Glamour Dolls

would now be owned by Lisa. And you might

be seeing where this might be going -

maybe if you watched part 1. Because she

did that. That happened. In context. you

have to remember that this is 3 months

past the date that Glamour Dolls had

promised products would be done and

shipped to backers. So they are deep deep

in it now. They are sending out that

digital Christmas card, where people can

send it to their families, saying "Hey,

you know, you might be getting some Lisa

Frank products that I bought for you at

some point. This is what's coming." That's

where we're at. A lot of the backers are

already irritated by this point. From

Lisa's side, she says in her court

documents that LFI, or Lisa Frank

Incorporated, fully performed its

obligations under the license agreements -

I do believe Glamour Dolls would argue

against that. They say specifically

Glamour Dolls repeatedly failed to meet

their responsibilities under the agreemnts

they had with Lisa Frank. This is how Lisa

says Glamour Dolls messed up. And

remember, she's going to have to prove

this for her counter suit. This is what

she says - she says they didn't put in

enough effort to produce, distribute,

promote, and sell the products that they

were supposed to. She says that they

didn't aim to sell as many high quality

products as they could, that they had

signed off in their contract. She says
that

they use Lisa Frank artwork in ads and

packaging without getting approval first,

which was against their rules of the

contract. She says Glamour Dolls was late

in making and delivering the products,

which they were. She says that Glamour

Dolls didn't follow the agreed upon

process for getting products inspected

and approved, that they didn't pay the

royalties and the minimum amounts that

they were supposed to, and that they used

the Kickstarter to sell products without

getting the okay from Lisa Frank

Incorporated, which was of course not

allowed. Finally, they say that Glamour

Dolls promised products to backers and

then never shipped them out, which is

true. But the question is: why didn't they

ship them out? What was stopping them

from doing it? Was it a fault of Glamour

Dolls or was it a fault of Lisa? We're

still in Lisa's perspective, so let's

follow that. Lisa says that even through

all of the things that I just listed - the

things that are in Lisa's filing - she

continued to try to work with Glamour

Dolls to make things work. She says she

did this only because she felt like, if

she didn't continue with Glamour Dolls and

see this through and get the backers what

they ordered, that it would damage Lisa

Frank. It would damage her and her brand.

It wasn't about making sure that people

got what they paid for, it was about the

damage it would cause to her reputation

and her brand's reputation. She says in

her statement that, you know, that Glamour

Dolls had made all these promises and

they failed to go through on them, that

they even said that they were shipping

things to people that they never shipped

to them, which I don't know if it's

actually true. Because from what I've

seen, anybody that was supposed to get

the eyeshadow and the bronzer and the

postcard did get those things. There is

some question, at least in the comments

underneath my last video of whether people

who ordered the brush separately, whether

they actually got their brush. So maybe

that's what Lisa is talking about. Lisa

says that Glamour Dolls ignored rules

that they had to follow to get Lisa's

approval before making anything. She says

that they attempted to make or change

products without talking to her first.

And also that they didn't give her the

samples required that she needed to

review. The perspective here is that

because of those failures, people started

blaming Lisa Frank and not Glamour Dolls,

where she's saying it wasn't her fault,

it was Glamour Dolls' fault. She said that

people began to think that Lisa Frank was

scamming