This is Actually the WORST Makeup Launch EVER: Lisa Frank X Glamour Dolls | Behind the Controversy

Y'all, when I started researching
for this video,

I honestly thought
it was gonna be faster

(laughs)

I thought that I knew everything

I genuinely did

because I was a backer for the Lisa Frank

Glamour Dolls campaign back in 2017.

I really thought I knew the whole story

I watched other peoples videos on it and
I was in it!

I did all of the things.
I was part of it.

My friend

Oh my gosh, I did not know..

There was so much that I did not know

It is so fucked up.
Like, I am just...

I am absolutely blown away.
Because the thing is,

the more I started looking into it,

the more things that I found,

and the more connections I

was making and I was like

" Oh my gosh!"
This is a story, my friend.

There is so much that happened

in the Lisa Frank x Glamour Dolls Collab
that we did not know

because everything wasn't laid out
through hindsight,

we know hindsight is 20/20.

Well now we're seeing 20/20 my friend.

And the rainbows are not rainbowing,

and the unicorns and the pegasus, and

they're not-it's not good, it's very bad.

So, if you are ready to go on this

wild journey with me,

this is Behind the Controversy.

And its starting right now.

[Music]

I would dare to say, pretty much

everybody watching this

video has been online and seen something

that you never intended to purchase,

but you had that impulse feeling. You

had that feeling because,

for some reason, you didn't know

that you needed this,

and you needed to buy it.

Maybe, it solves some kind
of problem in your life.

Maybe, it was some kind of advancement
on something you already knew, or

maybe it was due to nostalgia. Something

that reminded you of your childhood, or

just when you were younger,

something that made you feel happy

during that time.

And maybe its even something that made

an entire generation feel happy.

That's the feeling that the backers had

when we saw that Lisa Frank was

coming out with makeup with a company

named Glamour Dolls.

Now, we did not-a lot of us had never

heard of Glamour Dolls.

Imma be 100%, I'd never heard of
Glamour Dolls

before.
But I had heard of Lisa Frank

and I was freaking out, because

I was a sticker collector.

I will tell you though,

the scratch-and-sniff stickers

were my faves, but Lisa Frank

stickers were super cool too.

They were very, very popular

and that's the way it was

for a lot of people that were Gen X

or older millennials,

mostly, probably mid-millennials as well.

If it wasn't the stickers,

maybe it was the school supplies.

(laughs)

Because Trapper Keepers were a

thing. It was not just a regular notebook.

It was a cool notebook.

And they were kind of pricey,

so if you had a Lisa Frank Trapper Keeper,

you were cool.
Or if you were

like me, you had a knock-off

version from K-mart, which made you

moderately cool.

Not really.

But we pretended we were.

"I'll never forget the day

I got stuck on Lisa Frank.

The stickers were so cool! The colors

were awesome.

I gotta find more. So I go to the store,

and wow! There's tons of awesome

Lisa Frank stuff. I gotta have it!

What more can I say?

Pretty soon my friends,
Ashley and Lindsay,

are going Lisa Frank crazy too."

And like I mentioned earlier, the company

that started all of this wasn't super well

known.
They were called Glamour Dolls,

so they had to get their name out there

somehow.

So, they used an uber popular

YouTuber at the time

named Kandee Johnson.

And Kandee Johnson was the
perfect influencer for this

campaign
I don't even

know if we were calling
people influencers at that point.

But anyway, my point is
that Kandee Johnson

was top of her game.
Everybody freaking

loved Kandee she was like the

sweetest kindest person.

And she has this really light voice.

And everybody freakin' loved Kandee.

"Hi guys, 2016 is behind us, but I am

gonna share with you

my best in beauty of 2016.

Make sure if you have not subscribed,

subscribe, join the family,

become a Kandeecorn. Kandeecorn,

like a unicorn, or like candy corn.
I don't know ill have

to think about that one.

And follow me on Snapchat Twitter
Instagram Facebook for all kinds of

different and awesome things"

So when Kandee announced the collaboration

between Glamour Dolls and

Lisa Frank,
people lost their minds. They opened

their wallets to the tune of over $300,000

Almost 6,000 people backed this project.
Now if you don't know what im

talking about as far as Kickstarter and

backing a project,

basically, it's kind of like a GoFundMe

kind of thing, but for a business.

So the business wants to make a product

but don't have the money.

So, they go and they tell people,

"Hey, we wanna make this product,

if you back us, if you give us money

at different tiers, you'll get X products

for helping us to create the products."
This story has

been told many times before.

But I don't think it has been told

in this way, because what I'm gonna

focus on in this video is
the point of view

of the backers. What was it like to be

a backer from the beginning, and what

kind of tactics did Glamour Dolls use

to keep us hanging on
for well over a year?

Where many, many people, including me,

did not ask for refunds even after

they were over a year late in
sending out products. Some

of you are probably

sitting there thinking

like, "Why didn't you know?"

like, "Why didn't you see the red flags?"

Like, "What happened?"

I'm going to sh- tell you.

I'm going to share with you what

they did to us.
Im pointing

down because of a 22 page

script here with all the fucked-up shit

they did because

if you haven't figured it out yet,

yeah, we didn't get anything.

We got [chuckles]

Well, some people got a little

bit, but I didn't get anything

and the vast majority of people got

absolutely nothing.
The people

that didget things, got very, very little.

It's layered. It's multi-layered.

So let's just jump in
to the very beginning,

which was the start of the Kickstarter,

in February of 2017.

[Music]

Something you might want to remember

about 2017 was that we didn't have

the inundation of weird collabs

like we do now. I mean,

the Glamlite Pizza palette was still about

a year away, and that one broke

the internet.

It was like the first really weird collab

that people were like "That's odd, but

also kind of cool". The

kind of collabs we were getting

at the time were things like,

Wonder Woman and Luxie

and PUR and the Trolls Movie.

A makeup collaboration with Lisa Frank

had literally never been done before,

so people, naturally, were very excited

due to that strong feeling of nostalgia.

The Kickstarter launches with a maximum

bid of $40 to get a few products

and a goal of $30,000.

And the lowest buy-in to get something was

pretty cheap, at $5 for what they

called, a digital background.

It was an image that you could use as your

background on your phone,

or on your computer, or whatever.

The Kickstarter ran for
45 days from February

16th of 2017 to April 2nd of 2017.

It's also important to talk about the fact

that Glamour Dolls said that backers

would have a say in the products

being created.

That there would be polling and voting and

people would get sneak peaks.

People would also get the products at

a discount, because the products

would eventually end up at retailers

but the backers, because you bought

it in a bundle, would get things cheaper

than you would get if you bought

the products individually.

Just 3 days into the campaign,

Glamour Dolls posted their update,

and they were so, so excited.

They said that Lisa was, quote, "opening

her vault and would be sending

1000 vintage goodies to be included,

for the first 1000 backers".

They promised a second treat,

if they hit 2000 backers, and that Lisa

had something really special planned

if they made it to 10,000.

They're just hyping the heck out of the

backers, because they also promised

something called stretch rewards.

And they way they described it is not

how it turned out.

Basically, what they said is that

if the backers, as a community, complete

a set of challenges, that something will

be unlocked. And this something was going

to be very, very exciting.

Challenges included tasks like creating

a Lisa Frank-inspired makeup look

and taking a picture of it, writing a rap

about glitter and tweeting it. And they

even had a challenge where a person

had to create a foil unicorn horn and put

it on their head and take a picture

of themselves in public, wearing

the unicorn horn.

40 people had to take a picture of their

vintage Lisa Frank products and submit

those pictures.

See, the community's participating,

they're excited, they're talking about all

the things that they're doing because

in every comment section under each post

there's a place for people of the

community to communicate, to talk about

what's happening. Its almost like a

little, not a message board, but just

kind of a place to dump things that people

were thinking after the update.

So people are hyped about this, they're

so excited about their stretch reward.

And this is the first big disappointment

for the backers.

Because, it was not an extra item added to

the bag, it wasn't even a reward, because

when you think of a reward, you think

that you're getting something.

What it actually was, a mock-up photo

of an image of three-piece nail polish set

and this is the kicker about it,

no pun intended, that the nail polish set

wasn't included in any of the levels,

so nobody that had put in any money

at this point was going to get the

nail polishes that were featured

in the picture, in order to get the

nail polishes, you had to now increase

your bid by at least $15

because Glamour Dolls had just created

new tiers that required more investment

and the backers were like "What?"

"That's it?"

What we just worked so hard for, we just

did all the challenges, 40 of us sent

pictures of our Lisa Frank stuff that we

dug out of our basement or out

of our attics, and we found the stuff and

we took the picture and we did

all the work, and we got a drawing of

something we're not getting unless we

spend more money?

That's what happened.

I'm gonna put the whole post on the screen

for you to read, but I'll read one of the

key points.

"We started this collection with a handful

of products, but a big part of this

Kickstarter is expanding the collection

with the community and developing new

products to add to it.

What maybe separates this Kickstarter from

others is that we don't know how big the

collection will ultimately be.

It all depends on community engagement".

But the thing was is that they told people

how big it was going to be.

Because that's what they put their money

in for because it said if you put the

money in for this amount, then you'll get

this stuff. And now she's saying that it

may get even bigger than that.

Because what was about to happen is they

were about to add even more tiers with

even more products.

The explanation continued with this,

which was the kicker, "We would have told

you from the beginning...
" that basically it

was only a drawing of a mock-up of

something that no one was getting yet,

"...but we only developed it last week.

In response to fan engagement after we

researched cost formulations. For many

people, the challenges were a fun way to

unlock it and we'll be clear going

forward so you can choose whether

to participate".

Unlock what? They unlocked a picture of

something they had to pay more for.

Thing is is that kind of the way that

these stretch rewards work, but they

didn't explain it to people that way.

When people see a stretch reward, they're

going to think that they're getting

something as a reward.

What it is traditionally called is

a "stretch goal" and that is not something

that is officially part of Kickstarter,

but something that Kickstarter campaigns

do often. They usually call them "goals",

not "rewards", and from
what I was reading,

a lot of the stretch
goals typically happen

after the backers already have their first

set of products because they have gotten

their products, they're excited about

it they're loving it, and now they want

something more.

So in order to stretch their amount that

they've collected
and create more products,

they have a stretch goal. So let's say, If

I get 100 people to donate $20 more

we can create X products, so lets see if

we can get to our stretch goal.

Rather than, it's a mystery, it's a game,

it's a reward. It wasn't.

They just completely misrepresented

that to the backers. But I'm telling you,

that snafu is mild, compared to

what is coming next, like that-that's just

extremely minor.
It gets so, so much worse.

So trying to backtrack, Glamour Dolls

tells their backers, "Hey, if we get to

3,500 backers, then we're going to include

in everybody's bag, the first 3500 people,

a Lisa Frank designed crease brush.

Sometimes they call this a crease brush,

sometimes they call it a blending brush,

it's the same brush.

The promise of the free crease brush,

I am not kidding you, according to the

Kickstarter, brought them past that

3,500 backer mark in 24 hours.

So at this point in time, highest level

includes everything that they've said

so far, plus the nail polishes at a $60

price point. But people were still mad,

people were like, "This is not what you

said it was going to be, sir, ma'am, sir".

So in response, Glamour Dolls was like,

"Ok, well, we will add something else,

we'll add something from our own line",

It was what they called their

"Gypsy Eyeliners" to the first

2,000 Backers who complete a survey

to pick their preferred color of this

liner. They were going to add that into

the boxes.

And that, I think, kind of

calmed people down a little bit,

they were like, "Ok, that feels more like

a reward." And people started getting

really excited about
everything all over again.

A backer named Marsha said,

"Wow, thanks yet again, the entire vibe

of this campaign totally reminds me of

what it felt like to open my noisy

Lisa Frank Trapper Keeper, write with

my pencils, play with my erasers (that I

never used to keep pristine like dolls

lol) etc. in school. -- It made me smile

and dream! I feel like we're all reliving

our childhoods through this campaign, and

your team is making this fun! I'm hoping

this will begin a new generation

of Lisa Frank fans, when kids see us using

our stuff!"

Little did Marsha and the rest of us know,

we'd never use the stuff.

We're not getting the stuff.

In March of 2017,

the Kickstarter is still going on, and

one of the founders and CEOs

of Glamour Dolls came on to clarify a

couple things. You're gonna see his name

coming up a lot. His name is Peter,

he looks like that. Just so you can get

a visual of who we're talking to.

Peter, CEO, founder, Glamour Dolls,

along with a chick named Jessica.

That's Jessica.

Back in 2017, unless you

were in the makeup industry, there wasn't

as much information readily available

about how makeup manufacturing worked,

so Peter felt like it was important

to explain to the backers, kinda, what

we were in for with this. He explained

something called minimum order quantities

and he said, "As we get more pledges we

have to order more units and if the order

gets big enough, we are able to consider

adding new products, knowing that we will

be able to meet the factory minimums for

packaging and filling".

And then he says, "As we add new products,

there will need to be some higher pledge

tiers, there no way around it. I wish I

could tell you exactly how much the

highest tier will be or how many products

we'll end up with, but we came here to

figure that out with you. But, you may see

the problem with this, in that they

haven't even created or started to create

the products they've already promised,

and now we're talking about adding on

another layer, more tiers, more products,

that also they don't have any plan for how

they're going to make them. There's no

artwork from Lisa frank, there's no colors

picked out, there's just a concept

in their minds, that's all that exists.

And as we go through this, you'll realize

they didn't even calculate the financials

on how much all this was going to cost,

or if they did calculate the financials,

they didn't care, they were like, we'll

figure it out some how.

And then Peter said something that stuck

in the minds of Backers for the rest

of the campaign. This is what he said,

"Ultimately, whatever we do and don't

figure out, these products will be

available for individual purchase before

the end of the year". The end of 2017.

Kickstarter Backers will just be getting

them first. They didn't.

So you remember how I said they were

adding all of these new products, and

either they didn't calculate the

financials to figure out how much they

were gonna cost or they did know, but they

"oh we'll get the money from somewhere"

they kinda figured out how they might get

the money. They tapped into a creator

named Wengie, now back then, there was

a big boom around creators who did DIY

challenge kinds of videos. I'm gonna show

you some of Wengie's thumbnails. She got

tens of millions of views on these videos

Wengie was huge in this space, especially

with kids. At the time, Wengie only had

6 million official subscribers

on her channel, but she had way more

watching her.

Wengie: Hey guys, it's Wengie Welcome back

but today I'm here to make a special

awesome announcement, I'm so excited

to announce this, like I can't even right

now. I'm going to be collaborating with

Lisa Frank and Glamour Dolls on an

eyeshadow palette, like What?! for those

of you who haven't heard about Lisa Frank

she is so amazing. She is, like,
literally my childhood.

And her art is all about rainbows,

unicorns, colorful, like

everything I'm about.

Like, her art is my aesthetic, but

the most amazing thing is

you guys get to be involved as well

because you guys are my Wingy-con fam

and if I'm going to work on my first

huge collaboration,
it's got to be with you guys.

So, I really want you guys to help
contribute to our creative.

Choose the colors with us,
choose the designs of the pallet.

And we've partnered with
Glamour Dolls Make-up

to make this come alive.

Because they are a high quality,
vegan, cruelty-free brand.

Not only that,

they make super affordable makeup,

because I want this collaboration
to be affordable to everyone.

And the great thing
about this whole process

is this was Internationally available
no matter where you are,

you can pre-order this palette.

I'm not a hundred percent
on this timeline, but it seems

like this is when they added more tiers.

They added a seventy dollar tier,
a one hundred dollar tier,

and two hundred dollar tier,

but what they added that
was the most important thing

that I think really turned everything,

was the addition of the
Trapper Keeper palettes.

These were going to be six pan
eye-shadow palettes that

looked legit like a trapper keeper.

No one had ever seen anything
like this before and the

nostalgia overload. Oh my gosh.
People lost their minds when

they were thinking,
"Oh my gosh, a trapper keeper

eye-shadow palette, I need to have this
in my life!"

So, along with Wengie
trapper keeper palette

there would be a naturally glam
palette and a bold a bright palette.

All adorned with Lisa Frank artwork.

Just an hour before the kickstarted ended,

Glamour Dolls made another promise.

They said that everybody, thanks
to their participation,

anybody that participated in the
Kickstarter was going to get a goody bag.

What was in the goody bag?
No idea - no one ever got it.

But they promised, they said
"There's gonna be a goody bag added,

thank you so much for backing
this project.":

According to the community,
at the time, it looked like before

Wengie launched her video,
they were at about

two hundred fifty thousand dollars
in pledges.

After Wendgie launched her video,
they hit their peak

at three hundred seventy thousand dollars

raised and almost six thousand people.

That was an average of about sixty two
dollars spent per backer.

The one hundred dollar tier got everything
from the collection.

And the two hundred dollar tier got two
sets of everything in the collection.

Now me not having a ton of money,
at the time, and being a procrastinator

I waited until the last minute to
back this campaign.

So I joined in at the very last moment
in the very last day of the campaign

at the seventy dollar level, so I paid
seventy dollars plus five dollar shipping.

And I will tell you, I was most excited
about those dang trapper keeper palettes.

So excited about those things!

And I was excited, after I saw the drawing
I was excited about the nail polishes.

They looked really cool. I'd never seen
anything quite like that.

And I wanted to review it for the channel,

I was excited to talk to you all about it.

Was it good quality along with
being really cute?

I wanted to let you know.

[music]

Then something really weird happened.

Because, at the time, I was really in to
subscription boxes, I got a ton of them.

I got my Ipsy bag, and I got this in it.

Yes, I still have it.

This is the Lisa Frank blush brush.

What?

Why-why am I getting this in an Ipsy bag?

Let me go ahead and show you,

it is super super freaking cute.

there is a little line here,
where the image connects,

but overall it's just a very cute design.

I will show you though that the, ya know,
it is a little wiggly,

it's not great quality, but
at the time,

I was more just confused.
We are all super confused

on what is happening and why
the Lisa Frank blush brushes are in Ipsy.

You guys! I'm so excited!

I saw that this might be a possibility,
something you could get in your bag,

and I got it! I'm so excited!

The fourth grader in my is, like,
jumping up and down, she has

her Lisa Frank trapper keeper like
in the air.

This is a Lisa Frank inspired brush!

Look at this thing!
Look [laughs] at this thing!

There's magical, like, unicorns
on the handle.

And it is pink, and vibrant,
and blue, and green,

and all sorts of magical colors.

If I would've had this in fourth grade
I would've been the coolest kid around

I would've been like, "yes, I'm putting
on my fake blush with my [laughs]

Lisa Frank blush brush.
Thank you very much."

Guys, I'm completely serious, I had
the trapper keeper, I had the folders,

I had the pencils, I had the little, like
pencil holder. I had everything -

everything Lisa Frank.

When I was in fourth grade, that was like,
the only way to be cool was to have

multicolored rainbow cheetahs
on your trapper keeper.

And now I am twenty four year old woman
with a rainbow unicorn brush and I love it

But it does make sense,
it will make sense

I'm gonna get there.

About a month after the kickstarter ended,
there was a red flag.

Besides the red flag of the
blush brush being in Ipsy bags and

them not telling us that this could happen,

this was another major red flag that we
probably should've seen.

What they posted to the kickstarter
was basically about lessons that they

had learned so far.

This is what they said:

"Lisa knows how much we've got in the
works, but her advice was to

stop and focus on a few things with
high production quality rather than

trying to do everything at once.

Our friends at Kickstarter gave us
some very similar advice-

this is a marathon, not a sprint.

We've taken it to heart, and stopped, gone
back to the lab and made sure that the

next few weeks are going to run smoothly
and be everything that we promised. "

So everybody, Lisa Frank, Kickstarter,
everybody's telling Glamour Dolls

you're doing too much. Stop.

You have made too many promises
and you are going to just lose everything

slow down, figure out how you're going to

just get a couple of high quality products
out and then worry about the rest,

but the thing is; is on the Kickstarter
page, it had said 'estimated deliver of

September of 2017,

So we are now the beginning of May.
June, July, August, Semptember,

that's four months until the estimated
deliver date of the products.

Now, I didn't know at the time a lot
about production, I had no idea,

so I didn't know that was
freaking impossible.

[scoff]

I don't think a lot of us knew that
that was freaking impossible,

but it was freaking impossible.

But Glamour Dolls didn't tell us
it was freaking impossible,

oh no, they made us think it was
we were getting our stuff in September

because, remember, at this point,
they've got thirteen products

that they've promised us,

including counting each nail polish
as one product.

And then, on top of that,
they had promised us

that they would add in a Lisa Frank
designed nail file, so that made it

fourteen products that they needed
to give us, in four months.

[eh-eh]

Because we didn't realize as Backers,

that Lisa was designing all of this stuff
from scratch.

Why in the world, she was not using
existing artwork, I have no freaking clue.

I still don't know why she didn't
use existing artwork.

And in hindsight, this is why hindsight
is twenty - twenty.

Glamour Dolls had to have know there was
no way in hell

we were getting this stuff by September
but they didn't tell us that.

They even went so far as people saying
it was their birthday in September

and they were so excited to get
Glamour Doll's products for their birthday

and Glamour Doll's like "yaaayy,
we're so excited for you to get them too!"

They knew darn well those people were
not getting those products

for their birthday.

In May of 2017, the surveys continued

They started really asking us our opinions
on how we wanted things to be done.

And we started seeing actual product
coming together

and they sent a picture of this unicorn
lippy- it was a lip balm

and it was a unicorn, and it was so
freaking cute in this little

empty white box. Of course it was a white
box, because Lisa hadn't designed the

artwork yet, but they were like,

"yes look at this draft of this unicorn,
it's so cute!"

And then they sent over the picture
of the vegan leather make-up bag

also so cute! Really cute little zipper,
that was like a rainbow, and it was white,

of course, because again, Lisa hadn't
designed the artwork yet.

We also got a final look at the upcoming
crease brush, now keep in mind,

that the blush brush that was already
sent out to Ipsy people, and this

crease brush, were only going to be
shipped to the highest tier Backers.

The 100 dollar level, and the 200 dollar
level. This is going to be important

in just a moment.

In June, we get another in hindsight
red-flag, because Glamour Dolls

opened up another way to buy items from
the collection from a site called 'backer kit'

and on Backer Kit, you could order product
individually to be added to your box

when all of your stuff shipped.

It was also a way for people who hadn't
been part of the kickstarter

to get on the action and
order the products.

If you did happen to order the angled
blush brush from Backer Kit

those blush brushes did go out

but the 100 dollar and 200 dollar people,
still didn't have a blush brush.

Unless they got it in their Ipsy bag,
then they had a blush brush.

And if they were 200 dollar tear,

they were gonna end up with 3
blush brushes by the end of it,

if they also got it in Ipsy.

And in June, Backers got a sneak peak
of a single eye shadow

and a bronzer - we are almost there

of the big debacle with the bronzer
and the eye shadow.

That's a whole 'nother thing -
we're almost there.

Throughout June we also got sneaks of the
Trapper Keeper palate -

who are so excited! The draft of the
actual product packaging.

We also got sneaks of the
matte mousse swatches,

we also got information about what the
nail polish colors were gonna look like,

I mean they are giving us pieces and
pieces, and pieces,

of 'this is coming, this is coming,
this is what we're working on.'

They really did show us a lot!

But one thing you'll notice,
if you listen carefully to this video

of this nail polish swatches,

is somebody in the background
says something about Hot Topic.

[inaudible]

That's gonna be another piece.

[laughs]

Hang tight.

They also said that everything was
still on track for shipping in September

in three months!

How are they telling us this?

They lied to us! They outright lied to us!
They had to have known, darn well,

we weren't getting shit in September.

Because at this point nobody had even
gotten on this digital background yet,

that should've been the easiest
thing to do.

You have a piece of art, you send it out as
a background,-you just digitally send it

you don't even have to mail anything!

you don't even have to create a
physical product!

It's literally just a piece of
art e-mailed, that's it!

They didn't even make that yet.

Here comes another red flag.
Are you ready?

In July, they started selling that crease
brush that was supposed to go to the

top tier Backers, they started
selling it on their website for 4.99

and according to Popsugar, it
sold out immediately

at the beginning of July, and
then restocked in the middle of July

So this is what I think happened,

because, of course, you can't sell out
and then restock two weeks later

from a true sell out. You have to
order more! They didn't sell out!

What they did, I think, is they
had a number of extra brushes

beyond what people had, what they
had, you know, allocated to send out.

So they sold those brushes, and then
they realized they were selling out so fast

they sold the backer's brushes.

I guess, figuring they
would just make more.

And they would just send more out later,
I don't know.

So while all of this has happened,
Glamour Dolls is continually and

constantly involving the Backers in
the development process

of everything. We're watching everything
go down, and I will honestly tell you...

I kinda tuned out, I was like, "I don't
even freakin' care" like,

I don't care what thin- I just want the
products! Like, I participated

in a couple of surveys, but after that,
I just stopped reading e-mails.

I was like, I don't care! I don't care
about all of this, it's too much!

It's just- send me the products!

I don't care what ya'll decide. It's j-
it's fine - it's whatever.

So I kinda tuned out at this point.

But a lot of people were very invested
in all of these choices.

The Backers even started arguing
amongst each other,

where some people were being a little
harsh about the designs,

like with the trapper keeper palate,
saying that the mirror was too small

and can you make the mirror bigger,
people were complaining that there

were too many unicorns. Like, and then
some people, just being like,

jus-just-what did you expect,
it's Lisa Frank.

Just let them do the thing.
It's fine. It's fine.

People were just getting frustrated
and just started arguing back and forth

a little bit.

Jessica, the co-founder with Peter
even came in and was like,

"hey ya'll, you need to speak nicely to
each other, like, we're a community

we're working on this together, cause it's
starting to get a little heated."

Now we're in August of 2017, one month
before we're supposed to be getting

our products shipped.

We get another shot of the bronzer,
this time with swatches.

this is what they said, "We specifically
developed this formula so it's universally

flattering, making it the perfect shade
for all of our dolls."

Unless the dolls are deeper than that
color, I-I don't know.

The thing is, you really can't make a
universal shade of bronzer

because what works for someone
very deep skinned, is not gonna work

for someone with very pale skin.

You just can't do that.

All you can do is shoot for the middle.

So just saying that they made it for
all of their dolls, just really was kind of

insulting to some of the Backers.

The most interested update,
I'm gonna go ahead, put it on the screen

for you, but I'll read the most
interesting part, they said,

"we know we've been little quiet
over the last few weeks,

but trust us, we have so many fun
and exciting updates to share

with you guys. The Trapper Keeper
palate artwork should be finalized

any day now. " Any day now. "And we
literally cannot wait to show you

what it looks like! This collaboration
has been long time in the works,

and we know that in the end,
it'll be worth all the blood, sweat

and glitter tears that we put into it."

There's no mention of any shipping delays,

There's just - we're getting our products.
All of them - in September apparently.

[laughs] And the reason why we know this
is because they keep showing us things,

they keep showing us that things
are almost done!

We got a sneak peak of the shades that
were gonna be in the bold and bright palat

we also got an explanation about the
digital artwork that was supposed

to be going out, and what they basically
said was that they wanted to start

with the hardest products first,
like the trapper keeper palates,

and then work they way to the easiest stuff
which would be the digital background.

In mid-August they put out a statement
that the Wengie palate was almost finished

and that they would update when they
had an exact delivery schedule.

So it's getting towards the end of August

and the people with the September
birthdays are starting to realize

I'm not getting this for my birthday,
am I?

So there was a backer that said
"It's obvious that all the

September birthday Backers are
not receiving their make-up next month

it's almost September, and not many
products and designs are finalized

as much of a bummer this may be,
getting Lisa Frank make-up

for Christmas, will still be really cool.
I hope it's ready by then."

It's not gonna be ready.

[music]

So September finally arrives
and everybody is like okay

we're gonna get our announcement
that everything is gonna be shipped

but we did not get that!

What we got was a sneak of the shade
of the lip mousse,

and no mention of the fact that things
are supposed to be shipping right now

like, they just didn't even say anything.

Comment after comment, people are like
"what the hell? You're showing

me a shade of the lip mousse, how
are you still making this?!

We're supposed to be getting them shipped
this month!?"

So, after that post, everybody was pissed.
Everybody was sounding off in the comments

how mad they were, so the CEO had
to re-group and he ended up putting out

a very lengthy statement.
I will put it all on the screen for you.

He sincerely apologizes for
gaps in communication

and disappointment, and he says that
if for any reason Backers are not happy

that they can send an email and they
will issue a refund immediately.

followed with quote, "we need to stress
to all of you that you will be receiving

the products that you paid for
no matter what."

And I really genuinely don't think that
people asked for refunds because of this

because they saw things that they really
wanted and they knew if they asked

for a refund, they weren't going
to get any of it.

And they still had faith that at some
point, this was going to happen.

Maybe it wasn't going to happen right now,

but, if I take my money out I'm not
getting all this stuff.

And if I do want it, I'm gonna have to
wait for it to go to retailers

and I'm gonna have to pay retail
price for it- i'm gon-I

I'm gonna have to pay a lot more money

for it, when if I had just been patient,
I would've gotten everything that I wanted.

The post continued with statements
about threats that they were getting

across social media- and they said
that the threats are unnecessary

and if they want a refund,
just let them know.

And they also said, about the shipping
delay, they said it was just an estimated

shipping delivery for September.

Quote, "We started all these products
from scratch with you at the concept phase

and this is our first time working with
a license so there are new steps

and things to learn. Hiccups have ranged
from trying to find the right

fulfillment agents, to some of the
packaging samples we received

not being up to our standards.

We were clear from the beginning
and in previous updates

that things might get delayed
as the process played out.

We realize that September will be over
within a few short weeks, which means

we will unfortunately not be -be on target
with our hopeful September estimation."

This is a bold face lie!
It is a straight up lie!

They never once in any of the updates
told any body that there could possibly

be a delay.

In fact, they reassured customers
that everything was on track for September

They lied!

Regarding communication, they said
it hasn't been the best, but they're

going to do better in the future.

And about people getting the brushes
from Ipsy, 'member, I said 'hold on'?

we're gonna get to it -
I'm getting to it right now.

They said, "The only products from this
collection that are on the market

are the Lisa Frank blush brush
and the Lisa Frank blending brush.

Those were developed six months before
the kickstarted, along with the eye shadow

and the travel bronzer for a specific
customer."

That specific customer was Ipsy,

"And were offered during this campaign as
an addition perk, or add on,

so that you can truly have everything
in the collection.

Beyond that, we can assure you that
anything being developed

through kickstarter will be in your
hands first."

What they don't mention in this,

was the update where they said
that 3500 Backers, the first 3500

were also going to get the crease
slash blending brush.

They've conveniently forgotten about that.

That actually never gets mentioned again.

When Backers pointed out that Glam Dolls
raised ten times more than their

original goal of 30 thousand dollars,

they said that it didn't make things
easier, it actually made things more

complicated, because that's when
they started adding extra products.

Well who's dang fault was that!?

This is also the first mention of
hand painted items.

Why are there hand painted items
in this collection?

I have no idea. I don't know why
they thought this was a good idea.

We'll talk about that.

They also mention, that of course,
because the Backers went in

and helped them fund the products
that they will get everything

at a cheaper price than what they
would be sold at retail.

Then they breakdown everything
that they say is happening right now

including, they say, specifically

that all the products have been finalized

and physical production samples
have been approved,

but they do say that they're
keeping 3 products blank

so that community can vote on
what kind of artwork is going to

go on to those 3 products.

They also promise that on October
1st, they're going to ship out

those 4 products that were
made before the kickstarter started;

the 2 brushes, the eyeshadow,
and the bronzer.

They'll go out to the 100 and 200
dollar Backers.

As well as anybody that added them on.

They also say this: "In addition to the
press, we were reached out to by

a few major retailors, all of whom
require time and energy to onboard

with. There have been many sleepless
nights and it has been a journey

as we try to build our team, and turn
this opportunity in to a solid foundation"

I don't think we knew what this meant
at the time,

but this meant that they had two
retailors they were talking to

to sell these products.
Hot Topic and Dolls Kill.

The letter then goes on to pull
at the heartstrings

of the Backers, to get everybody
to calm down, and be patient,

and be nice to them.

They -s- give shoutouts to the staff
members and the interns

and statements like, "Jessica and I
are both people too"

And they mention Jessica neglecting
her own wedding because she's

working so hard on this project.
]

They also talk about Peter missing friends
and family members' major life events

due to trying to make this product happen.

What we like to think that if you were
able to see our day to day,

those of you who feel the need to
be critical, would be a little less so.

And this is when there's a complete
tone-shift in the comment section

underneath the project.

The comments are so kind, and so
patient, there's even people saying

that they expected the products to ship
after September,

because a lot of kickstarters ship late

which I found isn't necessarily true,

but people were really nice to Peter

after his post. Just like, yeah you are
human, let's give you some time

I can see that you're trying,
like, you're doing your best

and things are coming.
It'll be soon.

Everybody is just being super super
nice to them.

But one backer, Ariel, she really
summed things up, but in a very

very polite way.
She asked questions like,

i-she wanted to know the dates of the
extra promises, like the Glamour Doll's

Gypsy eyeliner pencil, the vintage Lisa
Frank item that they were promised.

The nail file, and the digital background,
and of course, her questions went

completely unanswered.

On September 21st, they said,
Thank you so much,

the eyeshadow and the bronzer production
have been completed. We have them.

They say, as a huge thank you for
supporting us throughout this journey,

we've decided to ship out the orders early
for those of you who backed a tier

that includes them, or added them to their
pledge afterward in backerkit.

But you and I both know, that this is
not on time.

October 1st is technically late, because
the estimated ship time was September

and there shipping them in October,

but they're using this language on purpose
to manipulate the Backers

and make them feel good that they're
getting things early.

Because what I think they meant, is that
they had intended to send out the packages

when they were all completed, but they're
sending these particular items because

they're ready out before the rest of the
products are ready.

Glamour Dolls makes it sound like this is
- like- a big reward,

this is something we're doing for you
because we care about you -

No, this is something that you
owe to people.

This is not - this is not a -
a luxury.

This is not a super kind thing to do.

This is just what you should be doing.

Then things switched with the
digital background.

Basically what they were saying,
was that they wanted to give an update

on the digital background and they
said that Lisa had some concerns

about her artwork getting stolen.

I don't know, I think if anyone wanted
to steal Lisa Frank's artwork

it'd be pretty easy to do,
but I digress.

So anyway, they were worried about
this digital background

being stolen and then put on
things illegally,

so they didn't want to do a digital
background, instead

Lisa was going to go in to her vault
and she found these vintage postcards.

And these vintage postcards were going
to be shipped out instead of the digital

background to anybody that pledged
5 dollars or more.

So every single person that pledged
was going to get one of these.

And 25 people would have one that was
handsigned personal signed by Lisa herself

This postcard was supposed to go out
once all of the orders, all the products,

had been made and the final orders
were being shipped.

Then they dropped drawing designs
of the caps of the nail polishes

and I was thinking as I was looking at
this, I was like didn't they just say

like a week ago, that everything
was already designed, that they

already had all the mockups?

Apparently that was a lie.

And would you be shocked to learn

that the shipping of the bronzers
doesn't happen on October 1st?

'Cause it doesn't happen.

In October, the community is sent a poll
for the design for the vegan make-up bag

they had a choice of zoomer and zorbit,
who are aliens,

dancing dolphins, or Sky the Pegasus.

We also saw the first physical samples
of the Naturally Glam

and the bold and bright palates,
so freaking cute.

The community loses their minds over
these palettes, comments are lighting up

about people so excited to get these
palettes in their hands.

And like I said, the eyeshadow and
bronzers, that stuff did not

end up shipping on October 1st,
because Glamour Dolls says that

they were stuck in customs..
for two weeks.

They said in an update, being as today is
10 26, we expect the product to arrive

to the shipping facility and ship to you
on October 31st.

And therefor, you should expect the makeup
there on your doorstep during the first

week of November.

Are you surprised that this did
actually happen?

Me too.

[laughs]

In November we get more information

about the two brushes, the eyeshadow,
and the bronzer.

They talk about how the products
had already been in production

when the kickstarter started,
but where Peter shot himself in the foot

was because in May he said that the
Backers would be getting the products

first. And he should've known not to say
that because he knew that they were

gonna end up in Ipsy bags before the

Backers got them, but he didn't tell
anybody that.

He just lied to everybody instead and then
when we found out they were in Ipsy bags

we naturally freaked out.

Because not only were the blush brushes
in the April Ipsy bags, but the bronzers

were in the November Ipsy bags!

"Oh my gosh, is this a Lisa Frank?
[gasp] Glamour Dolls bitten and bronze

matte bronzer!? Awhile ago we got a Lisa
Frank brush in our Ipsy bag,

I wonder if this is from the same line.
I'm not really expecting much from this

bronzer, because I feel like it's just
more on the gimmicky side,

But I hope that it works amazingly well.

Color is really promising!

It's not too warm and it's not
too cool.

I'm gonna swatch it out.

This feels a little bit powdery.

Ooh, it actually feels really nice and
smooth on the skin.

Granted, I did just put that hand cream on
so I don't really know what that says

but it feels really buttery-ish
on the skin. Feels nice!

The color is pretty good too.

If you're fair though, I don't think
this is going to work for you

because it's showing up on my really
tan hand, so if you're fair,

I don't think this bronzer is for you.

But it's really F'in cute.

I wish the actual packaging
looked as cute as the box,

but I mean, it's still pretty cute"

As a backer, what we were thinking
was that Glamour Dolls took our money

from the Kickstarter and made these
bronzers and made the brushes and made the

eyeshadows with our money and then sold
them to Ipsy. Which is actually not what

happened. I put all of the timelines
together and it turns out they did not use

Kickstarter money in order to fund
these products.

They had used a different website.
It was called: "Kickfurther".

Kickfurther - it still exists.
It's kind of like Kickstarter, but instead

of backing a project and getting product,
you back a project and you get interest

on your investment.
It's basically a way that small businesses

can fund the production of something
and then pay the investors back.

So I went over to the Glamour Dolls'
Kickfurther page and what I found out was

that they had done a Kickfurther campaign
to produce the blush brushes.

They raised $166,000 and they paid
those Backers back about two weeks after

the Kickstarter ended in April of 2017.
They ran a second Kickfurther campaign

that was running about the same time as
the Kickstarter campaign was running.

It was from Feb 13th of 2017 to
March 6th of 2017. This was to fund the

production of the eyeshadow
and the bronzer. Because with the money

they got from the blush brush they were
also able to make the crease brush.

There's a lot of business-y language
over there and I'll be honest,

I don't understand a lot of what
they're talking about.

But I will tell you what I did understand.
So, he's basically saying people are

concerned that they're not going to get
their money back. And he's reassuring them

and basically saying they've got these
two purchase orders - they're very very

blurry, there's stuff that's knocked out
of it, but we know now in hindsight that

the brand that ordered the highlight
and the bronzer was Ipsy.

You can kind of make out in the very
blurry paperwork that Ipsy paid $378,750

for the bronzer. Same for the eyeshadows.
And that was for 757,500 units of each

product. But! They were not
going to pay that money

until the product was delivered.
That's why they needed the Kickfurther

people- was to actually make the products.
Once they actually delivered them, then

they would get the money from Ipsy and
they could pay the Kickfurther Backers

back.
So here's the math broken down:

Glamour Dolls raises $313,000 from the
Kickfurther. They spend that money to

make the bronzer and the eyeshadow.
Ipsy pays them two payments of $378,750.

Which is $757,500 total
for those two products.

Then they have to pay interest to the
Kickfurther Backers.

They pay out $354,000 about to those
Backers. That's $41,000 in profit for the

Kickfurther people, but that gives
Glamour Dolls about $400,000 from

those two products from the Ipsy deal.
Plus they still have that $350,000 from

the Kickstarter in order to make products.
So what happened to all of that money -

where did they spend it?!
I have it- I know exactly where

they spent it!
I have to... but we have to get there.

So remember: the Backers over on the
Kickstarter have no idea any of this

Kickfurther stuff was happening.
And Glamour Dolls had no obligation

to share it -
it wasn't our business.

But this was happening behind the scenes.
In mid November, the Backers at the

$100 and $200 level, as well as
people who added on the bronzer or

the eyeshadow are starting to get their
products in the mail. Remember they

had ordered these back between February
and April - it's now November and they've

finally got some products.
And they also have their vintage

Lisa Frank postcard.
Glamour Dolls seemed a little bit "Oooo"

about that because the postcards
technically weren't supposed to go out yet.

The postcards were supposed to
be in the final package.

So what they told the Backers was:
if you got a postcard in this order,

you'll get a second one
in your next order.

That's the order where we're going to ship
you out everything.

And this is when Glamour Dolls is forced
to admit that they are selling the

Lisa Frank branded stuff - the stuff
that's supposed to be in the hands of the

Backers first- over at Hot Topic
and Dolls Kill.

Because people found the products
available over on Hot Topic!

But they spin it - they're SUCH
manipulative liars, I swear. This is

so awful.
This is what they said:

"The eyeshadow that leaked on Hot Topic
that some of you eagle eyes caught (we are

so impressed!) was supposed to be a
teaser promo for what's to come.

And we were 100% not aware that they would
be breaking the news so soon.

We're of course THRILLED to have such an
amazing partnership, but we truly had

had no idea they were launching this
promo so early.

Now that the cat's out of the bag, so to
speak, we'd love to formally introduce you

to the new single eyeshadow shades in
the Lisa Frank x Glamour Dolls line."

followed by swatches of two shadows,
not one.

This second single shadow was never
a part of the original list of products.

Why are they making more products?
It's because they could make money off

of Hot Topic customers.
That's why they made more.

Because apparently they need more money.
But then it gets so, so much worse.

This was when I went on my Twitter and I
was like, "This is f*cking ridiculous!"

If you were following me on Twitter
and you saw me freaking out on Twitter

about what I was finding,
this is what I had found.

Because the postcards. The postcards.

Ok, I know it's just a postcard,
but it's wild.

So the postcards were coming
damaged.

Some of them were ripped,
some of them were creased,

people were saying they got a signed one
and it was ripped and they wanted

another one, but then they were worried
they wouldn't get another signed one and

how could the signed one be ripped?
It's a vintage postcard - these can't be reproduced.

But was it? Because people noticed that
there was a QR code on the postcard.

These are supposed to be vintage
and there was a QR code...

...on the postcard.

And I sh*t you not
this is what Glamour Dolls said:

"QR codes actually came out in the 90's,
if ya can believe it. These postcards

are right from the vault."

So, I had to look that up
because I was like,

"Are you being for serious right now?"
(laughs)

He's right - the QR codes did come
out in the 90's.

But nobody had any ability to use them
until smartphones had cameras.

According to the article on Microsoft,
"In 2002, Sharp introduced the first

cellphone with a QR scanner and competing
cell phone companies followed suit.

Eventually everyone who owned a smartphone
possessed a QR scanner in their pocket."

So at the very earliest, the postcards
were 15 years old.

But I will tell you there is a 0% chance-
a 0% chance- that these postcards

were 15 years old.
And the reason why was because the QR code

conveniently took you to a Lisa Frank app.
Which definitely did not exist in 2002.

I found the two apps that she
had available.

The apps at the time were the
"Lisa Frank Pick 'n Share", developed

in 2012 per this Buzzfeed article.
Apparently it sucked according to them.

The other app was called "Zoom 'n Color"
which launched in February of 2013.

So unless somebody calls something vintage
that is five years old,

these sh*t are not vintage. At all.
Not even close.

But it gets worse. It gets worse!
Not only weren't they vintage,

they weren't signed!

Some people were looking at their
their signature because a lot of people

in the group seemed to have
gotten signatures.

There were 1700 people who should have
gotten these postcards because they

pledged that $100 tier or more.
At least 1700 people.

But it seemed like almost everybody,
if not everybody, commenting was

getting one of these 25 rare
signed postcards.

Something was going on.
There was a woman named, Calli,

who didn't get her postcard yet and
was seeing all these people commenting

that they'd gotten a signed one and she
was like,

"Oh I guess I'm not going to get a signed
one with my order."

And Glamour Dolls was like, "Yeah, you
do have a chance because maybe not

all the 25 have been sent out. We're
not sure because Lisa sent them directly

to the warehouse and we don't know which
ones went into the boxes."

And Calli says, "Yes!! Definitely
still a chance. Realistically we won't

know who received the 25 postcards until
they're all sent out once all the

products are through production and
shipped out. Talk about suspense!!"

But we know how many of them were signed.
They were all signed.

Every single one of them were signed.

Because thanks to tips from people that
were commenting, they said well, there's

pictures of the cards on Instagram that
people are posting. The signatures are

absolutely 100% identical down to the
size of the commas and the sizes of the

loops and the extra little dot
in the smiley face.

These were photocopied. Every single one
had a Lisa Frank signature on it.

I even found an unboxing of one of these.
This was from a channel called,

"Beauty Pop". And here was
her reaction to getting the postcard:

"So first off there is this little card-
it's really, really cute. It has a

Lisa Frank, like, illustration on it.
I really like it.

And it says, "Lots of love! XO....
I don't...the team...or something maybe...

I don't know what that says.
That signature is kind of hard to read.

So it's this little postcard.
It's really really cute. I think I'm

going to save this because I
really like the art that's on it."

(Laughing) She didn't even realize that it
was Lisa Frank's signature because it

doesn't look like Lisa's Fran- Lisa
Frank's signature. We see the Lisa Frank

name on everything and it looks like a
signature.

That's not her real signature apparently,
(laughing) so she didn't even realize

that's what it was supposed to be. (Laugh)
Which I get! I totally get!

But it just goes to show how the signature
was of zero value. Absolutely zero value.

One person said her eyeshadow
came shattered.

And then a backer named, Denisha, was
super disappointed and she said she lost

all complete hope that anything would
work out for her. She said, "I was

happy to get one of the signed cards
[because at this point everybody thinks

that they're hand signed], but I'm
already not enthused about this makeup

working for me. The eyeshadow is beautiful
and I might use it as a highlighter,

but the "bronzer" is a complete
waste of time.

I really don't think based on the poll
winners, etc. that this line will work

out for melanated Backers."
Even Beauty Pop, who is closer to my

skin tone, swatches the bronzer
and pretty much says the same thing.

So the postcard was a complete scam. And
it doesn't seem like Glamour Dolls knew

that, but Lisa had to have known that.

Where did Glamour Dolls get the
information that 1. these were vintage

and 2. that they would be hand signed
because neither of those things were true.

Did Lisa lie to them? Did Glamour Dolls
know it and lie to the Backers?

I would dare to say Lisa probably
misled Glamour Dolls.

But it's Glamour Dolls fault for not even
seeing the postcards and verifying what

they were before giving false
promises to the Backers.

So at this point there starts to be
kind of a split between the backers.

Some people are really excited and some
people are starting to get

really disappointed. There's
a backer named Lizzie and she says,

"Honestly if I'd known about the other
shades not being available through the.

Kickstarter when this whole thing
started, it wouldn't have bothered me.

What really irritates me is that we keep
finding out about these things being sent

out in Ipsy bags, Hot Topic suddenly
selling items from this collection, etc.

on our own and THEN we hear from you about
it once someone calls you out and questions

It's important to be up front and open
with your Backers, so they feel like

they can trust you."

The problem is that they
weren't trustworthy. That's the problem.

And that's what a lot of the
Backers were learning.

And beyond that, people were really
disappointed about the design of the

eyeshadow and the bronzer themselves
because the Lisa Frank artwork was on the

outer cardboard box and not on the actual
packaging because a lot of people - I know

I do- I tend to throw away the outer box
and I USE the product itself, so the

artwork, I thought, was going to be on the
actual product and not on the outer carton

so people were really disappointed
about that, too.

On November 22nd, they send out a mock-up of the lip balm tin. This is the first

time we see the lip balm tin.
And it looks kind of cute.

But like I said at this point, we kind of
are starting to get that split between

the Backers, but most people seem to
still be really excited.

In December of 2017, they send out a
big update with progress on

all of the products.
They stress again the process of

creating all of this product.

They get the sample, they get the artwork
from Lisa, they get the artwork put onto

the sample, they send that sample over
to Lisa for approval and then she has the

opportunity to revise the sample
and change things, then they have to send

that back to the lab with the revisions
and it doesn't seem like Lisa has a limit

on how many revisions she can make
on a product.

So, that's why things seem to be taking
so long - is because it's just such a

multi-step process and where I keep
digging back

is that - didn't they know this-
when they started the Kickstarter-

that this was the format they
were working with?

Why would you tell Backers that there was
an estimated ship date that was- you knew

100% was going to be impossible, based on
what they're saying here that I'm sure

that they knew before they started,
I don't understand why they would just

outright lie like that.

Glamour Dolls has created this problem
for themselves.

Lisa isn't helping- which we'll find
out more in a minute.

But Glamour Dolls has created this situation.

So right now, as of December 17th,
the things that are available for purchase

were the crease/blending brush,
the blush brush,

the bronzer,
and the two eyeshadows

in "Heartthrob" and "Picnic".

"Heartthrob" was created specifically
for Hot Topic. "Picnic" was created for

the Backers, but they were selling
both at Hot Topic.

For the Unicorn Lippy, they said that the
design was finalized, but that they were

waiting for the manufacturer to hand paint
the product in order for them to see

what a final product was going
to look like.

This was the hand painted product
-is this lippy.

Each one of these is going to need to be
painted - by a person. 5,000 some of them.

By a person.

They said the vegan leather cosmetic bag,
the eyeliner, the lipbalm tin,

and the shimmer powder highlighter
were waiting for Lisa's approval.

The lip mousse was waiting for packaging
to come back because the color of the

mousse didn't match the cap.
And it was supposed to match the cap

and the logo and it didn't.
So they were waiting for that.

The palates were being remade because
they didn't like the way that they folded

together - they felt like the image didn't
line up properly, so once they got it to

line up properly, they were going to
send it to Lisa for approval.

And finally, the nail polish trio-
they were waiting for manufacturing of

the sample to send to Lisa.

(Laughing) You remember that the
nail polish set was a reward back

in February when the Kickstarter started?

Uh yeah, the sample bottles were still
being manufactured- in December.

People were also asking, Ok, so can we
get an actual ship date? Like what's the

actual timeline for this? When will
we have products in our hands?

On December 15th, Glamour Dolls breaks
the sad news that if you had bought two

of these or if you had bought
any piece of this as a holiday gift

for a friend or a family member,
that wasn't going to happen.

BUT they had a solution.

And it was a printable card to get your
friend or family member excited

about the products that they
would never receive. (Laughs)

Horrible! Horrible!
I don't know what, what the world

they were thinking.

Because it was literally like a card
that they made that had all of the items

and you were supposed to check off
the items you were giving to your friend

or your family member and you were
supposed to give them this printed thing

instead of their gift they were supposed
to get in December.

Like, "It's coming, it's coming!"
(Heavy sigh)

I do think, though, that at this point
Glamour Dolls really did think that

things would eventually come together.
When it would come together - I don't know

but I think that they did think that it
was still gonna come together eventually.

Now there is a CLEAR split between
the Backers.

People who are like, "This is messed up,
we're not getting our stuff, this is terrible."

And then people who are like,
"Trust the process. It's gonna be ok,

just trust the process."

Glamour Dolls even shared a picture of the
"messed up packaging".

And I- I swear, I watched this video
like three...four times and I can't see

anything messed up with it.

Can you see what's messed up with it?

I don't see anything. It looks fine to me.
And the Backers - their response

to this video?

They didn't see anything wrong either.

But nevertheless, this product was not
coming anytime soon.

Not a lot happened in January of 2018.

Mostly it was discussion over the
highlighter and what shade they should do

for the highlighter. Uh, there was an
opal shade that everybody had picked

and when they did the swatches of it,
people realized that it wasn't going to

be as universal as they thought it would
be, so people were complaining that it

didn't look like anything that they
thought opal would look like.

So they decided they were also going to
make a second shade - rose gold-

so that it would work for most people
and that in order to decide which one you

would get, you would fill out a survey.
They had a Google Form survey you would

fill out and if you chose one or the other
that's the one that you would get.

If you didn't choose through that survey,
then Glamour Dolls would just throw one

or the other in your box for you.
And that's it.

That's all that happened in January.

It is now February of 2018. It is now one
year after the Kickstarter began.

Here is what's happening.
February 8th, Peter posts a post into the

Kickstarter community. He admits that he's
been slow to communicate and he says that

sometimes there just isn't
anything new to update.

Regardless he says that he wants to
communicate more frequently-

which he DOES do.

Regarding the delivery schedules
he says that there's just things

that are stopping it from going along
and they're just stuck.

For example, they said that the original
highlighter powder that they had worked

out was not good, that it was leaking.
So then they had to start over and get

new packaging for it.
And then he mentions about the

hand painting of the damn unicorns -
which you know...

hand painting 5,549...
(because I counted them)

...unicorns is a lot!
I don't know what kind of logic made you

think that that was going to
be a good thing to do.

But I guess the problem was that they had
already sneaked this unicorn that was

going to be hand painted to the lower tier
Backers before they added

the upper tier Backers and they're just
going to leave it out of the higher tiers?

They could have because that would have
been realistic, but they didn't.

They added it into all the tiers.
And it's 5,549 Backers

because remember those $200 Backers
are getting TWO unicorns.

And everybody at $20 or more was supposed
to get one of these things.

But according to Peter there was good news
because he said that even though

it was going to cost Glamour Dolls more
he promised that as soon as an item

was ready, that they were going to
ship it out.

Even if it did cost them more money.

Then they do something that they
didn't have to do.

Which I think was really good of them.
They did a voice call

with their Backers on February 14th
and that call does still exist

and I listened to the whole thing.

And they really did open it up and
allow anybody with questions

to join in that call
to ask those questions.

in that call, they went through each individual product

and it seemed like a lot of them were either

waiting for Lisa Frank's artwork

or waiting for the Lisa Frank approval

and they couldn't constractionally

move forward with anything

until Lisa did those pieces

of her contract.

Peter also says that once Lisa approves
something, it's still going to take 45 days

in order for that product to go through
the manufacturing process,

And I'm sitting here thinking, "What about
all those times that you promised backers

that you were on schedule, that things
were coming."

You knew it was going to take 45 days, a
month and a half once Lisa approved it.

You knew you didn't have Lisa's approval,
and in some cases you didn't even have the

final mockup of a product, but you're
still telling people you're on track and

you're on time? Why would you do that? Why
would you just lie like that?

And I personally believe it was so that
backers wouldn't ask for refunds

because they couldn't afford to give out
all of those refunds and still have a

chance of making this happen so they just
lied to keep it all going.

In the call, they addressed some of the
most common questions that were happening

in the community and one of them was about
"Why didn't you tell us that this was

going to be an Ipsy?"

I'm going to go ahead and play the clip of
Peter talking now.

Because, yeah, you didn't have to say it
was with Ipsy, but you could have said

"Hey, there are a couple of products,
you're going to see them come out

somewhere, just so you know, they were
ordered before we started. We actually had

these products paid for before the
Kickstarter started, so these are ones

that were already pre-ordered, these are
not the products that you're paying for."

They didn't have to say that it was Ipsy.

They didn't have to say when they were
coming out, but just to make a general

statement that should not have violated
the non-disclosure, just to say that

somebody had purchased them.

Peter makes it very clear that refunds are
available. He mentions that

Lisa has her own proprietary color

and that every single lab has to be taught
how to make this color because it is very

specific, copyrighted color by Lisa Frank.

And then he was asked about the postcard
and his answer is super weird.

And you notice he doesn't mention anything
about the signature not being handsigned.

Nothing about that. Just straight up
trying to gloss it over, like dude, just,

it's not vintage, it's not vintage.

This is a very interesting part of the
question and answer session

that Peter outright lies, again, because
we have the information to prove that he lied.

So when asked how big he thought that the
Kickstarter would get, he says this:

But we know for a fact that this is
probably not true, at least this is not

what he told the Kickfurther people,
because this is the post that he put in

the Kickfurther community. He said that he
thought it was likely that they would hit

2 million dollars on the Kickstarter,

which would, "lead to an immediate general
house cleaning and pay off whatever little

debt we have, which is mostly here."

He says that the 2 million dollars he
expected to get from the Kickstarter,

he would use that money to pay back the
Kickfurther people.

Then he would use the Kickstarter money
in order to pay for the products.

I will, though, give credit where credit
is due in that they did not have to have

this call, they didn't have to do all of
these updates, they're not required to do

that, but they were, because I genuinely
believe that Glamour Dolls thought this

was going to happen, but it's just they're
not setting realistic goals, that's the

big problem.

In March of 2018, Glamour Dolls and the
team, like this is enough, we are flying

out to hang out with Lisa and find out
what the hell is happening, so they fly

the team out to "work out much of the
remaining artwork." Then they start

posting this matrix system where it talks
about where each product is in the

production process. It looks like the most
delay is happening on the Wengie palette,

the highlighters, and the nail polish set,

and that's the only update they give in
March, is that, "Hey, we're meeting with

Lisa, we're working out the artwork," and
then nothing, and the backers are

absolutely losing it at this point. Like,
almost everybody is turing on them, 'cause

they're like, "What the hell is happening,
what is this matrix, why is this stuff not

done yet? Because almost a year ago you
told us this stuff was already done and

now you're telling me it's not done?"

A backer named Kristen said, "I backed
this while pregnant with my now 10 month

old child and still nothing."

So, obviously, they're reading this over
at Glamour Dolls, and they wanted to post

something, so basically, they posted at
the end of March, "Uh, yeah, we don't have

anything else to tell you, so yeah, that's
it. That's all I got for ya, is we don't

have anything else to tell you," and then
people lost it even more.

It was so bad, people were so frustrated

And I'm laughing because it's so
ridiculous. It is so ridiculous.

The matrix that they posted at the end was
basically the same thing but in more

friendly language. That's it. That was the
only update.

Oh wait, there was one more thing. There
was a final draft of the cosmetic bag.

They did post that, and it's so cute. It's
so cute,my friends .Too bad nobody got it.

Now it is April of 2018, the 1 year
anniversary of the end of the Kickstarter

campaign, and the only thing that's been
shipped out are the eyeshadow and the

bronzer to a select handful of people who
were at the very top tier or people that

added them onto their bags. They've also
shipped out the blush brush or the crease

brush to anybody that added them, but
those top-tier backers have not received

them. But things get a little bit more
hopeful becuase we finally get the final

draft of the Bold and Bright palette, and
it is freaking adorable. It is so cute. I

mean, you can't tell me that's not cute.
That is so cute.

And of course, they give us a new matrix.
And if you look at it, it's like

everything's waiting for Lisa.
Everything's waiting for lisa.

They keep dragging it out throughout
April, dragging it out, giving us a little

sneak peek of this product here, a little
sneak peek of that product here, we got a

photo of 2 palettes, we got arm swatches
of the shades, we got a video of the

Natural palette. The matrix now says that
Lisa has the samples and they're waiting

for her feedback. By the end of April, we
get to see the box that the Lippie is in,

and it's so freaking cute, and we're
starting to get excited again, this is

finally coming to an end, we're finally
going to get our products.

In May of 2018, Glamour Dolls, in the
nicest way possible, is saying Lisa's

being a pain in the ass. They're trying
really hard to be kind and professional,

but mostly there's a problem with these
matte mousse products. The full

explanation is going to be on the screen
for you, you can pause to read it, but,

basically, she didn't like the way that
the color looked paired with the cap, so

she wanted them to make 4 mockups of 4
different empty containers, and then she

would decide which one matched with the
lip color the best. And they said that's

what's been holding up that particular
product. We also got a picture of the lip

balm tin finished. It is perfection. It is
so adorable.

The matrix for mid-May is still nothing
approved by Lisa. Glamour Dolls is making

progress on their end, but no updates on
Lisa's end. At the end of May we see the

draft of the nail polish bottles and oh my
gosh, are these things freaking gorgeous

or what. I can't even, I can't even. They
said that the colors weren't, of course,

the colors that were going to be in the
bottles, but these were the draft bottles

we have been waiting for since February of
2017 when we were told that they were

reward, they are finally here and they are
gorgeous, they did not disappoint.

But then, I'm sorry to say, my friends,
there was silence for 4 months.

And silence for 4 months is a very, very
bad sign.

[music]

September 21st of 2018, I'm going to read
this to you in full, because I feel like

you need to feel the emotion in this one.
Because, you know that meme, or that

little video where it's like, "and this is
when she knew, she f*cked up?"

That, this is it. This is the moment where
we all knew we were getting nothing. Here

it goes. "Hi Everyone, Thank you for your
patience as we've gathered facts and

information to provide you with a thorough
update on this campaign. We apologize for

the delay in delivery of the products and
understand that you might be disappointed.

Please know that we're making significant
efforts to deliver the products to you.

Despite those efforts, we are encountering
issues we never imagined when we

enthusiastically began this campaign. This
update is to share information with you

regarding our efforts to fulfill our
obligations and to account for the money

that you so generously committed to this
campaign. Below is how much we raised in

this campaign. This itemized list that
follows shows you how we have

appropriately expended those funds
towards completion of this project:

Total Kickstarter funds raised including
Backer Kit: $475,685.00

'Cause remember, they opened Backer Kit
after the Kickstarter ended so people that

missed out on the Kickstarter could fund
the project through Backer Kit, get

individual products or get in on those
bundles. Then he continues.

Cost Expended Towards Completion

Production Sample Costs: $15,329.00,
Contractual Payments to LFI, which is Lisa Frank Incorporated: $510,754.04

Contractual Payments to LFI, which is
Lisa Frank Incorporated: $510,754.04

Contractual Artwork Fees to Lisa Frank
Incorporated: $45,615.00

Total spent: $571,698.04, which, if you do
the math, is about $100,000 more than they

raised in the Kickstarter and the
Kickfurther. Then he continues reiterating

all the steps that it takes to make the
product, and you'll notice, all the fluffy

language he was using to describe Lisa,
that she was "using her creative genius"

and that she's "amazing," it's all gone.
It's now "LFI." There's no mention of Lisa

anymore. It's all LFI. And that's it. It's
become very, very professional. No more

Mister Nice Glamour Dolls. The next chart

is not a matrix of hope, but a matrix of
death, unfortunately, the death of this

project because we learn what we already
knew in a different format. The products

that have already been released: the 2
brushes, the bronzer, and the eyeshadow

in September of 2018 are still the only
ones that are ready because everything

else is waiting for Lisa. Either they are
waiting for Lisa to create artwork or they

are waiting for Lisa to approve the final
sample. The post continues: "We hope that

the information above demonstrates that we
have been working hard to deliver these

products to you. As a company, Glamour
Dolls is committed to producing the

highest quality makeup products for you at
an affordable, accessible, and inclusive

price. And to that end, we are committed
to making this right for you. Please know

that we are continuing to work towards
fulfilling our obligations to you and that

Glamour Dolls will do everything it can
to make sure that this situation is

resolved. We will continue to make
additional updates as we have more

information. We sincerely thank all of our
backers for your collective patience. With

gratitude, Peter and the Glamour Dolls Team

And this is when the backers collectively
lost their sh*t. A backer named Lauren

summed it up very, very well. She said,
"Lisa Frank is still up and running in

terms of selling product- if you go to
their site they still have things for

sale. Glamour Dolls has a fully
Functioning website selling tons of makeup

They even promote on Instagram to this
day, both of them. I am outraged. EVERYONE

they got almost HALF A MILLION DOLLARS
from us. When are we going to come

together and do something? $100 is not
nothing to me, I am not rich, I am a

single mom and this is something I treated
myself to. This is so wrong. Where is our

money? How do you have money to make and
sell other products and not refund us or

make our products we paid for over 2 years
ago? Because she said two years ago,

because we don't get another update from
Glamour Dolls until April of 2020. We are

now 3 years after the end of the
Kickstarter. This is the last update that

the backers will ever receive. Well, at
least up until February of 2024, that

we've ever received. This is what it says,
and keep in mind, this is right after the

pandemic began. Hi Backers, We hope that
everyone and their loved ones are healthy

and safe during this crazy time. It has
been a long while since our last update

but that does not mean that we have
forgotten about you or have stopped

fighting to get you resolution on this
project. We want to start by thanking all

the amazing people who have supported us
through this very difficult last 2 years,

especially the trade partners, friends and
family who have lived this with us. Please

understand that in July of 2018 the artist
who we were collaborating with on this

campaign threatened to take a legal action
against us if we continued to update you

about the status of the products. To date
we have paid over $750,000 to the artist

in artwork fees, royalty advances and
sales royalties, much of which was for the

products you purchased and did not
receive. It included all the money raised

by this Kickstarter campaign, whatever
money we had as a business and loans that

we and our families personally took out
to continue paying into this license. We

were blessed that a few law firms that
heard our situation reached out to help

and we are continuing to work with them
and follow their guidance as we take the

appropriate steps forward. Last year, we
met with our state's attorney general's

office where we shared the full collection
of products. The included items that were

produced, like brushes, as well as
production-ready samples that were ready

to manufacture in the spring of 2018. We
also provided proof of all funds received

and all the payments made to the artist.
Over the past few years, we have learned

we are not the first people to have a
negative experience working with this

artist, and then they link a Jezebel
article, which is full of all kinds of

stuff, I'm going to go ahead and link
Bailey Sarian's video about the Jezebel

article down below if you want to hear all
the sordid details of that, and I'll also

link the Jezebel article itself. Then they
continue, nor are we the last, and this is

an article from LA Weekly about another
business deal Lisa Frank did in 2019 that

bad. And then the letter continues. While
many of you are frustrated, there are a

number of people in this campaign who have
made it a mission to bully, defame and

harass us on social media. Some have gone
as far as posting the home addresses of

our team members or their families online.
Moving forward we will not tolerate this

behavior and will take appropriate action
if necessary. Thank you for being patient

with us as we continue to work with our
lawyers and trade partners. We are

fighting to get you your money back and to
get Glamour Dolls back on its feet as a

business. Sincerely, Peter and the Glamour
Dolls Team

Before I start the conclusion of this
video, I wanna be very clear that I

believe that Glamour Dolls played a huge
role in the misleading and the lying that

they did to backers. That's what this
whole video has been about. They set out

unrealistic expectations and never let
anybody that funded the unrealistic

expectations know that things were
unrealistic until it came out to the

public, until they were forced to tell the
backers that they had been lying to them.

They did everything they could to string
backers along to make sure that they

couldn't get refunds. Because a lot of us,
once this hit, of course, wanted a refund.

We knew we weren't getting our products.
Nobody was getting anything else, but by

now, we couldn't go to our banks. Even by
the time we hit that update in September

of 2018, most banks will not allow you to
get money back more than a year after your

purchase. I don't know of any bank that
will allow you to do that. So there was no

way at this point that we could get our
money back and I think that was the goal

of Glamour Dolls, was to hold on to all of
our money because they could not afford to

lose it, even if it meant us never getting
our products. I also believe that Glamour

Dolls really did think that eventually,
this would all go through. They were in

too deep financially to back out now. My
goal of this entire video was to show you

what it was like to be a backer, to show
you the rollercoaster that Glamour Dolls

knowiningly put us on, the way they
manipulated us and lied to us, but what we

did not know was this next piece that I
want to end the video with, which is what

Lisa was doing to Glamour Dolls, according
to Glamour Dolls and the court documents

that I was able to track down. I was only
able to access one court document from

this. They have a bunch of other ones that
are available to people that have access

to that system. I do not have access to it
so I was not able to look at them, but the

document I was able to look at, I found
out a lot. The original contract was

signed between the companies in June of
2016. That was supposed to last until

December of 2017, where Glamour Dolls
would sell cosmetic products branded with

LFI's artwork and/or trademark their
licensed products. Until December 21st of

2017, when the contract ended, Lisa Frank
was guaranteed, among other things, a

minimum royalty payment. Glamour Dolls
claimed that in June of 2017, Lisa started

being slow to review samples, and that
led them to start falling behind.

Remember, the products they were making at
this time were the 2 brushes, the

eyeshadow, and the bronzer that were paid
for by the Kickfurther campaign. So,

around when the contract was supposed to
end, they say it was somewhere around

December 17th, Lisa threatened to cease
production on all outstanding products,

including discussions and review feedback,
and approval on already submitted samples

unless Glamour Dolls signed another
licensing agreement. They called it the

2017 agreement and "tendered the first
guaranteed minimum royalty payment for

such in advance." Glamour Dolls says that
"under extreme duress" they signed a new

contract that increased Lisa's minimum
royalty payment from $100,000 to $500,000.

And this required quarterly payments
upfront rather than a lump sum at the end,

and this is where Glamour Dolls screwed
themselves. And I think it was because

they were so scared that Lisa was going to
pull out of it, because if Lisa pulled her

copyright, they had already promised all
of these products to all of these backers,

and their contract didn't cover the
production time of those products.

The lawsuit says that around June 15th of
2018, this was after the last update in

2018 where they turned everything and
changed everything to LFI instead of Lisa,

Glamour Dolls paid the 3rd $125,000
minimum guaranteed payment, which was

originally due on June 24th of 2018. They
said that Lisa refused to provide artwork

except samples for review, or engage in
any communication with Glamour Dolls

until they paid her that $125,000. This is
why she wasn't approving anything, because

she said outright, "I'm not going to do
anything until you give me money. You need

to give me my sum that was part of the
contract that we signed, and you're

supposed to give me quarterly, and if you
don't do it, I'm not doing any more work

for you until I get my money." So, they
said they did pay her. They felt like they

had to pay her or else everything was
going to be for nothing. They weren't

going to be able to release anything, they
weren't going to be able to sell anything,

they were absolutely screwed. So this is
the kicker. After they paid Lisa the

money, Glamour Dolls says that Lisa
"ordered the immediate halt of all product

development and advised Glamour Dolls that
an official response will be provided

within the next few days." According to
court documents, right after she got paid,

Lisa terminated their contract. I don't
know how she did it, I don't know how she

terminated it, but apparently, she
terminates the contract. The reason why

she did this, my friend, is because there
was another company that wanted to work

with her, and she couldn't work with them
if she was still working with Glamour

Dolls. And she was set, most likely, to
make more money from this other contract,

and that contract was with Morphe LLC. In
November of 2020, Insider published an

article about the collaboration between
Lisa Frank and Morphe. That palette did

launch, and supposedly did very, very
well. It's funny, because I went over to

the Insider article, and I was like,
"Oh, that's me, that's me complaining!"

Because, me, as a backer, I was like,
"I still haven't got my products from

Glamour Dolls, why is she collaborating
with Morphe?" So according to Glamour

Dolls, in that article, they say that she
made defamatory statements against Glamour

Dolls which caused "grave damage to
Glamour Dolls' business reputation and

loss of good will associated with Glamour
Dolls products." That article is gonna be

linked down below, I will put a screenshot
of the defamatory statements on the screen

for you to read, you can decide whether
they're defamatory or not. The courts have

yet to decide because in May of 2021,
Glamour Dolls filed an official lawsuit

against LFI. In December of 2021, Glamour
Dolls filed its first amended complaint.

That's the one that I was able to see.
This was against Lisa Frank, asserting 9

different claims. The claims are:
1- Breach of Contract, 2- Breach of Duty

of Good Faith and Fair Dealing, 3- Fraud,
4- Unjust Enrichment, 5- Business

Defamation, 6- False Advertising In
Violation of The Federal Lanham Act,

7- Trade Libel/Product Disparagement/
Injurious Falsehood, 8- Tortious

Interference with Business Expectations,
and 9- Liability for the Torts, Breaches

and Debts of Defendant LFI/Piercing the
Corporate Veil

I don't know what half that stuff means,
Imma be 100% with you, I don't know what

that means, but what I do know is what the
courts decided on those things as of now.

For Count #1- Breach of Contract, it was
partially dismissed. For Counts 2-9, the

dismissal was denied, meaning that the
courts feel that Glamour Dolls has a case

to push forward to present their evidence
for the rest of the counts. That includes

the fraud, that includes the business
defamation, that includes the unjust

enrichment, and all the things that I
don't even know what it means. What's

important to know here is the most recent
court filing on this was January 26th of

2024. In real time, that was just a couple
of weeks ago. The one before that was on

December 19th of 2023, and again, I can't
access those documents. Hello, editing Jen

here. So, I'm editing, and I'm searching
for something random on my computer and I

found this. This is a screenshot that I
captured from the Morphe bankruptcy case,

and in the bankruptcy filings, look what I
found. It is Lisa Frank who says that she

is owed $55,000 that she never got from
Morphe and is probably losing in their

bankruptcy, so take that for what you
will, but I could not end the video

without adding that in. Back to the video.

I do have a feeling that one day there
will be a part 2 to this video. Because

there is more of the story that's going to
unfold, and maybe, just maybe, one day I

will have my very own Trapper Keeper
eyeshadow palette. I'm not gonna hold my

breath, but based on the court documents,
it is still possible.

In conclusion, this is possibly the
biggest hot mess, I would argue, in the

history of makeup launches, especially in
the history of collaborations. This is so

much worse than I ever could have possibly
imagined, from all of the lies to the fake

vintage postcard to the fake signatures to
the "everything is ready" but it's not, to

the leading people on with the samples
and the choices, and the rewards that

weren't actually rewards, to the things
being sold to retailers before they were

even shipped to the backers, the lack of
communication and the too much

communication, the Lisa Frank screwing
over Glamour Dolls so incredibly royally

that they really didn't have a lot of
choice but to screw over their backers.

In hindsight of course, but there were so
many things that Glamour Dolls could have

done to avoid a lot of this, and the first
thing they could have done was to not add

so many products, especially adding so
many products that they knew they couldn't

deliver on. I do believe with my entire
soul that Glamour Dolls saw those dollar

signs, the dollar signs were in their
eyes, when they saw how much money they

made off of the Ipsy deal, and they wanted
to multiply that, and multiply that, and

multiply that, and, to be honest, that's
what businesses do. They are in the

business of making money, but this was
just pure bad business. It was bad

choosing a business partner, it was a lot
of bad luck, it was a lot of just bad.

All compounding into $350,000 of people's
money being given, essentially, to Lisa

Frank, and her going and collaborating
with Morphe and making more money, and the

backers never getting our money back.

So that is the full story of everything
that happened with the Glamour Dolls Lisa

Frank Kickstarter. If you are still here
with me, hi, thank you so much for being

here. If you are still here, leave me a
unicorn or a rainbow emoji to tell me you

made it. Thank you so much for watching
this very long video. I hope that you

found this ride interesting. I really hope
that you enjoyed this video, and, at this

point, my friend, it is your turn in the
collective brain of makeup awesomeness

where we help each other not to buy crap,
and to buy things that are totally worth

it, and help us to see red flags in
Kickstarter campaigns so we know when to

pull our money out. I would love to know
your thoughts about anything I presented

to you in this video. Were you a backer?
Did you watch what happened in real time?

Are you new to all of this information? Do
you think we will ever get our products?

Do you think there's a chance? I would
like to hold on to hope because my money

is way gone, so, maybe, what, I don't
know, I would like, I don't think so, I

don't think it's going to happen, but, you
know, maybe a .05% chance, we'll just have

to wait and see. Thank you again, so, so
much for watching. If you're not done, if

you feel like this video wasn't long
enough for you and you want to hang out

longer, oh my gosh, I would love for you
to hang out longer, YouTube should be

recommending a couple videos for you over
here including a past Behind the

Controversy, YouTube's going to pick the
top one based on your viewing history

but if you do gotta head out of here, I'll
get it. This was a long ass video. Thank

you for hanging out as long as you did,
love to you and I will see you in a video

very, very soon. Bye!