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Welcome to the unit Recognise and
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Respond to Crisis Situations.
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We'll be looking at the skills required
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to identify crisis situations but
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importantly how to address and
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action them in a systemic and
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prioritised way.
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So let's look at the elements.
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We need to try and predict what may
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be a pre-cursor to a crisis such
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as a financial concern or homelessness.
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The second element is to address
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immediate concerns.
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We've looked at pre-cursors or a crisis
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has already occurred.
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So now we need to identify how we
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prioritise and respond to those.
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And this involves some communication
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skills with the person who may be
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experiencing the crisis but also some
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specialist skills in how to make
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those referrals.
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The third element is to provide
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a referral.
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These specialist skills allow us to
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research what are the local services
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available, how to navigate the
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exclusion criterias or referral process
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and also the advocacy that we may
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require to enable a client to access
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those services.
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The fourth and final element is to
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care for self.
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If we're experiencing crisis in our
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clients continually this can develop into
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vicarious trauma.
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We need to identify the signs in burnout
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for ourself and address these through our
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organisation.
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In this unit we'll break down what is a
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myth of crisis.
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What I mean by this is, typically people
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think a crisis could be a safety risk
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for a person.
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However, crisis can involve financial
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or homelessness concerns.
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So in this unit we'll be looking at it
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holistically.
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What are all of the areas that could lead
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to crisis for a client and how can we
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ensure that we're addressing it in
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a structured manner.
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I know for me personally I can have an
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emotive response when a client
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experiences crisis and this could cloud
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my judgement.
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So this particular unit allows us to focus
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in a much more structured and even manner.