Welcome to the unit Recognise and

Respond to Crisis Situations.

We'll be looking at the skills required

to identify crisis situations but

importantly how to address and

action them in a systemic and

prioritised way.

So let's look at the elements.

We need to try and predict what may

be a pre-cursor to a crisis such

as a financial concern or homelessness.

The second element is to address

immediate concerns.

We've looked at pre-cursors or a crisis

has already occurred.

So now we need to identify how we

prioritise and respond to those.

And this involves some communication

skills with the person who may be

experiencing the crisis but also some

specialist skills in how to make

those referrals.

The third element is to provide

a referral.

These specialist skills allow us to

research what are the local services

available, how to navigate the

exclusion criterias or referral process

and also the advocacy that we may

require to enable a client to access

those services.

The fourth and final element is to

care for self.

If we're experiencing crisis in our

clients continually this can develop into

vicarious trauma.

We need to identify the signs in burnout

for ourself and address these through our

organisation.

In this unit we'll break down what is a

myth of crisis.

What I mean by this is, typically people

think a crisis could be a safety risk

for a person.

However, crisis can involve financial

or homelessness concerns.

So in this unit we'll be looking at it

holistically.

What are all of the areas that could lead

to crisis for a client and how can we

ensure that we're addressing it in

a structured manner.

I know for me personally I can have an

emotive response when a client

experiences crisis and this could cloud

my judgement.

So this particular unit allows us to focus

in a much more structured and even manner.