Welcome to the unit Recognise and
Respond to Crisis Situations.
We'll be looking at the skills required
to identify crisis situations but
importantly how to address and
action them in a systemic and
prioritised way.
So let's look at the elements.
We need to try and predict what may
be a pre-cursor to a crisis such
as a financial concern or homelessness.
The second element is to address
immediate concerns.
We've looked at pre-cursors or a crisis
has already occurred.
So now we need to identify how we
prioritise and respond to those.
And this involves some communication
skills with the person who may be
experiencing the crisis but also some
specialist skills in how to make
those referrals.
The third element is to provide
a referral.
These specialist skills allow us to
research what are the local services
available, how to navigate the
exclusion criterias or referral process
and also the advocacy that we may
require to enable a client to access
those services.
The fourth and final element is to
care for self.
If we're experiencing crisis in our
clients continually this can develop into
vicarious trauma.
We need to identify the signs in burnout
for ourself and address these through our
organisation.
In this unit we'll break down what is a
myth of crisis.
What I mean by this is, typically people
think a crisis could be a safety risk
for a person.
However, crisis can involve financial
or homelessness concerns.
So in this unit we'll be looking at it
holistically.
What are all of the areas that could lead
to crisis for a client and how can we
ensure that we're addressing it in
a structured manner.
I know for me personally I can have an
emotive response when a client
experiences crisis and this could cloud
my judgement.
So this particular unit allows us to focus
in a much more structured and even manner.