WEBVTT

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Welcome to the unit Recognise and

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Respond to Crisis Situations.

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We'll be looking at the skills required

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to identify crisis situations but

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importantly how to address and

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action them in a systemic and

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prioritised way.

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So let's look at the elements.

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We need to try and predict what may

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be a pre-cursor to a crisis such

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as a financial concern or homelessness.

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The second element is to address

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immediate concerns.

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We've looked at pre-cursors or a crisis

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has already occurred.

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So now we need to identify how we

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prioritise and respond to those.

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And this involves some communication

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skills with the person who may be

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experiencing the crisis but also some

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specialist skills in how to make

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those referrals.

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The third element is to provide

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a referral.

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These specialist skills allow us to

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research what are the local services

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available, how to navigate the

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exclusion criterias or referral process

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and also the advocacy that we may

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require to enable a client to access

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those services.

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The fourth and final element is to

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care for self.

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If we're experiencing crisis in our

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clients continually this can develop into

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vicarious trauma.

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We need to identify the signs in burnout

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for ourself and address these through our

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organisation.

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In this unit we'll break down what is a

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myth of crisis.

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What I mean by this is, typically people

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think a crisis could be a safety risk

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for a person.

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However, crisis can involve financial

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or homelessness concerns.

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So in this unit we'll be looking at it

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holistically.

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What are all of the areas that could lead

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to crisis for a client and how can we

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ensure that we're addressing it in

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a structured manner.

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I know for me personally I can have an

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emotive response when a client

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experiences crisis and this could cloud

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my judgement.

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So this particular unit allows us to focus

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in a much more structured and even manner.