Zendesk Overview

Zenesk is the software for better customer service.

Customer service start with a question.

and email, tweet, phone call, chat, searching a help center

zendesk collects all these conversations and brings them into one place

which is easy to setup and simple to use

for support agents it highlights conversations that require attention

enables work on multiple tickets at a same time

and provide tools and information you need to solve an issue

even if that stuff doesn't come from zendesk

and when an issue requires input from other people in your company

zendesk make it easy to collaborate and work as a team

all these interactions are tracked by zendesk

providing valuable data back your company

as well as analysis your performance and how to compare with your peers

so whether you managing team of one or team of thousand

have a real sense how things're working

nice

the tools, data and efficiency

don't mean a lot if don't understand the actual people behind the question

whether or not they're satisfied

In ultamatelly, that's what zendesk is for

Improving the relationship between your business and your customers.

which is f*ing awesome