[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.23,0:00:03.89,Default,,0000,0000,0000,,Zenesk is the software for better customer service.
Dialogue: 0,0:00:04.35,0:00:08.18,Default,,0000,0000,0000,,Customer service start with a question.
Dialogue: 0,0:00:08.30,0:00:12.45,Default,,0000,0000,0000,,and email, tweet, phone call, chat, searching a help center
Dialogue: 0,0:00:12.45,0:00:16.21,Default,,0000,0000,0000,,zendesk collects all these conversations and brings them into one place
Dialogue: 0,0:00:16.34,0:00:19.37,Default,,0000,0000,0000,,which is easy to setup and simple to use
Dialogue: 0,0:00:20.66,0:00:24.59,Default,,0000,0000,0000,,for support agents it highlights conversations that require attention
Dialogue: 0,0:00:24.73,0:00:27.47,Default,,0000,0000,0000,,enables work on multiple tickets at a same time
Dialogue: 0,0:00:27.47,0:00:31.44,Default,,0000,0000,0000,,and provide tools and information you need to solve an issue
Dialogue: 0,0:00:31.44,0:00:34.44,Default,,0000,0000,0000,,even if that stuff doesn't come from zendesk
Dialogue: 0,0:00:35.78,0:00:38.61,Default,,0000,0000,0000,,and when an issue requires input from other people in your company
Dialogue: 0,0:00:39.48,0:00:43.22,Default,,0000,0000,0000,,zendesk make it easy to collaborate and work as a team
Dialogue: 0,0:00:45.89,0:00:47.86,Default,,0000,0000,0000,,all these interactions are tracked by zendesk
Dialogue: 0,0:00:49.10,0:00:52.16,Default,,0000,0000,0000,,providing valuable data back your company
Dialogue: 0,0:00:52.16,0:00:57.09,Default,,0000,0000,0000,,as well as analysis your performance and how to compare with your peers
Dialogue: 0,0:00:57.80,0:01:01.30,Default,,0000,0000,0000,,so whether you managing team of one or team of thousand
Dialogue: 0,0:01:01.30,0:01:04.22,Default,,0000,0000,0000,,have a real sense how things're working
Dialogue: 0,0:01:06.69,0:01:07.97,Default,,0000,0000,0000,,nice
Dialogue: 0,0:01:08.80,0:01:11.52,Default,,0000,0000,0000,,the tools, data and efficiency
Dialogue: 0,0:01:11.52,0:01:15.36,Default,,0000,0000,0000,,don't mean a lot if don't understand the actual people behind the question
Dialogue: 0,0:01:15.36,0:01:17.13,Default,,0000,0000,0000,,whether or not they're satisfied
Dialogue: 0,0:01:20.03,0:01:23.20,Default,,0000,0000,0000,,In ultamatelly, that's what zendesk is for
Dialogue: 0,0:01:23.20,0:01:27.40,Default,,0000,0000,0000,,Improving the relationship between your business and your customers.
Dialogue: 0,0:01:27.40,0:01:32.09,Default,,0000,0000,0000,,which is f*ing awesome