WEBVTT

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Zenesk is the software for better customer service.

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Customer service start with a question.

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and email, tweet, phone call, chat, searching a help center

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zendesk collects all these conversations and brings them into one place

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which is easy to setup and simple to use

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for support agents it highlights conversations that require attention

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enables work on multiple tickets at a same time

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and provide tools and information you need to solve an issue

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even if that stuff doesn't come from zendesk

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and when an issue requires input from other people in your company

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zendesk make it easy to collaborate and work as a team

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all these interactions are tracked by zendesk

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providing valuable data back your company

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as well as analysis your performance and how to compare with your peers

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so whether you managing team of one or team of thousand

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have a real sense how things're working

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nice

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the tools, data and efficiency

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don't mean a lot if don't understand the actual people behind the question

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whether or not they're satisfied

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In ultamatelly, that's what zendesk is for

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Improving the relationship between your business and your customers.

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which is f*ing awesome