Zenesk is the software for better customer service.
Customer service start with a question.
and email, tweet, phone call, chat, searching a help center
zendesk collects all these conversations and brings them into one place
which is easy to setup and simple to use
for support agents it highlights conversations that require attention
enables work on multiple tickets at a same time
and provide tools and information you need to solve an issue
even if that stuff doesn't come from zendesk
and when an issue requires input from other people in your company
zendesk make it easy to collaborate and work as a team
all these interactions are tracked by zendesk
providing valuable data back your company
as well as analysis your performance and how to compare with your peers
so whether you managing team of one or team of thousand
have a real sense how things're working
nice
the tools, data and efficiency
don't mean a lot if don't understand the actual people behind the question
whether or not they're satisfied
In ultamatelly, that's what zendesk is for
Improving the relationship between your business and your customers.
which is f*ing awesome