The art of first impressions — in design and life

Blah blah blah blah blah.

Blah blah blah blah,

blah blah, blah blah blah blah blah blah.

Blah blah blah, blah blah.

So what the hell was that?

Well, you don't know

because you couldn't understand it.

It wasn't clear.

But hopefully, it was said
with enough conviction

that it was at least
alluringly mysterious.

Clarity or mystery?

I'm balancing these two things
in my daily work as a graphic designer,

as well as my daily life as a New Yorker

every day,

and there are two elements
that absolutely fascinate me.

Here's an example.

Now, how many people know what this is?

Okay. Now how many people
know what this is?

Okay. Thanks to two more deft strokes
by the genius Charles M. Schulz,

we now have seven deft strokes
that in and of themselves

create an entire emotional life,

one that has enthralled
hundreds of millions of fans

for over 50 years.

This is actually a cover of a book

that I designed about the work
of Schulz and his art,

which will be coming out this fall,

and that is the entire color.

There is no other typographic information
or visual information on the front,

and the name is the book
is Only What's Necessary.

So this is sort of symbolic about

the decisions I have to make every day

about the design that I'm perceiving,

and the design I'm creating.

So clarity.

Clarity gets to the point.

It's blunt. It's honest. It's sincere.

We ask ourselves this.
[When should you be clear?]

Now, something like this,

whether we can read it or not,

needs to be really, really clear.

Is it?

This is a rather recent example
of urban clarity that I just love,

mainly because I'm always late

and I'm always in a hurry.

So when these meters started showing up
a couple of years ago on street corners,

I was thrilled, because now I finally knew

how many seconds I had
to get across a street

before I got run over by a car.

Six? I can do that. (Laughter)

So let's look at the yin
to the clarity yang,

and that is mystery.

Mystery is a lot more complicated
by its very definition.

Mystery demands to be decoded,

and when it's done right,

we really, really want to.

In World War II, the Germans
really, really wanted to decode this,

and they couldn't.

Here's an example of a design
that I've done recently

for a novel by Haruki Murakami,

who I've done design work for
for over 20 years now,

and this is a novel about a young man
who has four dear friends

who all of a sudden,
after their freshman year of college,

completely cut him off
with no explanation,

and he is devastated.

And the friend's names each have

a connotation in Japanese to a color.

So there's Mr. Red, there's Mr. Blue,
there's Ms. White, and Ms. Black.

Tsukuru Tazaki, his name
does not correspond to a color,

so his nickname is "Colorless," and
as he's looking back on their friendship,

he recalls that they were like
five fingers on a hand.

So I created this sort of abstract
representation of this,

but there's a lot more going on
underneath the surface of the story,

and there's more going on underneath
the surface of the jacket.

The four fingers are now four train lines

in the Tokyo subway system,

which has significance within the story.

And then you have
the colorless subway line

intersecting with each
of the other colors,

which basically he does
later on in the story.

He catches up with each of these people

to find out why they treated him
the way they did.

And so this is the three-dimensional
finished product

sitting on my desk in my office,

and what I was hoping for here
is that you'll simply be allured

by the mystery of what this looks like,

and will want to read it

to decode and find out and make more clear

why it looks the way it does.

[The Visual Vernacular.]

This is a way to use a more
familiar kind of mystery.

What does this mean?

This is what it means.
[Make it look like something else.]

The visual vernacular is the way
we are used to seeing a certain thing

applied to something else so that
we see it in a different way.

This is an approach I wanted to take

to a book of essays by David Sedaris

that had this title at the time.

["All the Beauty You Will Ever Need"]

Now, the challenge here was that
this title actually means nothing.

It's not connected to any
of the essays in a book.

It came to the author's boyfriend
in a dream.

Thank you very much, so -- (Laughter) --
so usually, I am creating a design

that is in some way based on the text,
but this is all the text there is.

So you've got this mysterious title
that really doesn't mean anything,

so I was trying to think:

where might I see a bit of mysterious text

that seems to mean something but doesn't,

and sure enough, not long after,

one evening after a Chinese meal,

this arrive,d and I thought,
"Ah, bing, ideagasm!" (Laughter)

I've always loved the hilariously
mysterious tropes of fortune cookies

that seem to mean something extremely deep

but when you think about them, if
you think about them, they really don't.

This says, "Hardly anyone knows how much
is gained by ignoring the future."

Thank you. (Laughter)

But we can take this visual vernacular

and apply it to Mr. Sedaris,

and we are so familiar

with how fortune cookie fortunes look

that we don't even need
the bits of the cookie anymore.

We're just seeing this strange thing

and we know we love David Sedaris,

and so we hope that
we're in for a good time.

["Fraud." Essays by David Rakoff]
David Rakoff was a wonderful writer

and he called his first book "Fraud"

because he was getting sent
on assignments by magazines

to do things that he
was not equipped to do.

So he was this skinny little urban guy

and GQ Magazine would send him
down the Colorado River

whitewater rafting to see
if he would survive.

And then he would write about it,
and he felt that he was a fraud

and that he was misrepresenting himself.

And so I wanted the cover of this book
to also misrepresent itself,

and then somehow show
a reader reacting to it.

This led me to graffiti.

I'm fascinated by graffiti.

I think anybody who lives
in an urban environment

encounters graffiti all the time,
and there's all different sorts of it.

This is a picture I took
on the Lower East Side

of just a transformer box on the sidewalk

and it's been tagged like crazy.

Now whether you look at this and think,
"Oh, that's a charming urban affectation,"

or you look at and say,
"That's illegal abuse of property,"

the one thingI think we can all agree on

is that you cannot read it. (Laughter)

Right? There is no clear message here.

There is another kind of graffiti
that I find far more interesting

which I call editorial graffiti.

This is a picture I took recently

in the subway,

and sometimes you see lots of fury
and stupid stuff,

but I thought this was interesting,
and this is a poster that is saying

"Rah, rah, Airbnb,"

and someone has taken a magic marker

and has editorialized about
what they think about it.

And it got my attention.

So I was thinking, how do we
apply this to this book?

So I get the book by this person,

and I start reading it, and I'm thinking,

this guy is not who he says he is.

He's a fraud, and I get out
a red magic marker,

and out of frustration just
scribble this across the front.

Design done. (Laughter)

And they went for it! (Laughter)

Author liked it, publisher like it,

and that is how the book
went out into the world,

and it was really fun to see
people reading this on the subway

and walking around with it
and what have you,

and they all sort of looked
like they were crazy.

(Laughter)

["Perfidia." A novel by James Ellroy.]
Okay, James Ellroy, amazing crime writer,

a good friend, I've worked
with him for many years.

He is probably best known as the author

of "The Black Dalia"
and "L.A. Confidential."

His most recent novel was called this,

which is a very mysterious name

that I'm sure a lot of people know
what it means, but a lot of people don't.

And it's a story about a Japanese-American
detective in Los Angeles in 1941

investigating a murder.

And then Pearl Harbor happens,
and as if his life wasn't difficult enough,

now the race relations

have really ratcheted up,

and then the Japanese-American
internment camps are quickly created,

and there's lots of tension

and horrible stuff as he's still
trying to solve this murder.

And so I did at first think
very literally about this in terms of

all right, we'll take Pearl Harbor

and we'll add it to Los Angeles

and we'll make this kind of, like,

apocalyptic dawn
on the horizon of the city.

And so that's a picture from Pearl Harbor

just grafted onto Los Angeles.

My editor in chief said,
"You know, it's interesting

but I think you can do better
and I think you can make it simpler."

And so I went back
to the drawing board, as I often do.

But also, being alive to my surroundings,

I work in a high rise in Midtown,

and every night,
before I leave the office,

I have to push this button to get out,

and the big heavy glass doors open
and I can get onto the elevator.

And one night, all of a sudden,

I looked at this and I saw it in a way
that I hadn't really noticed it before.

Big red circle, danger.

And I thought this was so obvious

that it had to have been
done a zillion times,

and so I did a Google image search,
and I couldn't find another book cover

that looked quite like this,

and so this is really
what solved the problem,

and graphically it's more interesting

and creates a bigger tension
between the idea

of a certain kind of sunrise
coming up over L.A. and America.

["Gulp." A tour of the human
digestive system by Mary Roach.]

Mary Roach is an amazing writer

who takes potentially mundane
scientific subjects

and makes them not mundane at all.
She makes them really fun.

So in this particular case,

it's about the human digestive system.

So I'm trying to figure out what
is the cover of this book going to be.

This is a self-portrait. (Laughter)

Every morning I look at myself
in the medicine cabinet mirror

to see if my tongue is black.

And if it's not, I'm good to go.

(Laughter)

I recommend you all do this.

But I also started thinking, you know,
here's our introduction.

Right? Into the human digestive system.

But I think what we can all agree on

is that actual photographs
of human mouths, at least based on this,

are off-putting. (Laughter)

So for the cover, then,
I had this illustration done

which is literally more palatable

and reminds us that it's best
to approach the digestive system

from this end.

(Laughter)

I don't even have to complete
the sentence. All right.

[Unuseful mystery]
What happens when clarity

and mystery get mixed up?

And we see this all the time.

This is what I call unuseful mystery.

I go down into the subway,
take the subway a lot,

and this piece of paper
is taped to a girder.

Right? And now I'm thinking, uh oh,

and the train's about to come and I'm
trying to figure out what this means,

and thanks a lot.

Part of the problem here is that
they've compartmentalized the information

in a way they think is helpful,
and frankly, I don't think it is at all.

So this is mystery we do not need.

What we need is useful clarity,
so just for fun, I redesigned this.

This is using all the same elements.

(Applause)

Thank you. I am still waiting
for a call from the MTA. (Laughter)

You know, I'm actually not even
using more colors than they use.

They just didn't even bother
to make the 4 and the 5 green,

those idiots. (Laughter)

So the first thing that we see
is that there is a service change,

and then, in two complete sentences
with a beginning, a middle, and an end,

it tells us what the change is
and what's going to be happening.

Call me crazy! (Laughter)

[Useful mystery]
All right.

Now, here is a piece
of mystery that I love:

packaging.

This redesign of the Diet Coke can

by Turner Duckworth
is to me truly a piece of art.

It's a work of art. It's beautiful.

But what part of what makes it
so enheartening to me as a designer

is that he's taken the visual
vernacular of Diet Coke

-- the tight faces, the colors,
the silver background --

and he's reduced them
to their most essential parts,

so it's like going back
to the Charlie Brown face.

It's like, how can you give them just
enough information so they know what it is

but giving them the credit
for the knowledge that they already have

about this thing?

It looks great, and you would go
into a delicatessen

and all of a sudden see that on the shelf,

and it's wonderful.

All right, which makes the next thing

-- [Unuseful clarity] --
all the more disheartening,

at least to me.

So okay, again, going back
down into the subway,

after this came out,

these are pictures that I took.

Times Square subway station:

Coca-Cola has bought out
the entire thing for advertising. Okay?

And maybe some of you
know where this is going.

Ahem.

"You moved to New York
with the clothes on your back,

the cash in your pocket,
and you're eyes on the prize.

You're on Coke." (Laughter)

"You moved to New York
with an MBA, one clean suit,

and an extremely firm handshake.

You're on Coke." (Laughter)

These are real! (Laughter0

Not even the support beams were spared,

except they switched into Yoda mode.

"Coke you're on." (Laughter)

This campaign was a huge misstep.

It was pulled almost instantly

due to consumer backlash

and all sorts of unflattering
parodies on the web

-- (Laughter) --

and also that dot next to "You're on,"
that's not a period, that's a trademark.

So thanks a lot. So to me,
this was just so bizarre

about how they could get the packaging
so mysteriously beautiful and perfect

and the message so unbearably,
clearly wrong.

It was just incredible to me.

So I just hope that I've been able
to share with you some of my insights

on the uses of clarity
and mystery in my work,

and maybe how you might decide

to be more clear in your life

or maybe to me a bit more mysterious

and not so over-sharing.

(Laughter)

And if there's just one thing
that I leave you with from this talk,

I hope it's this:

Blih blih blih blah.
Blah blah blih blih.

Blih blih blah blah blah.
Blah blah blah.

Blah blah.

(Applause)