< Return to Video

I forgot my Yahoo password

  • 0:00 - 0:03
    I forgot my password!
  • 0:03 - 0:08
    Start on any Yahoo sign-in page
  • 0:08 - 0:12
    Select the "I have a problem with my password"
    option
  • 0:12 - 0:17
    Enter your Yahoo ID
  • 0:17 - 0:22
    If you see this page, enter the security code
  • 0:22 - 0:28
    By default we'll send password reset information
    to your phone
  • 0:28 - 0:34
    This option sends password information to your
    alternate email address
  • 0:34 - 0:39
    No phone or alternate email? Answer your
    secret questions instead
  • 0:39 - 0:41
    Enter the first answer
  • 0:41 - 0:46
    Your answers must exactly match what's in your
    account information, except for differences in
    case
  • 0:46 - 0:48
    Enter the second answer
  • 0:48 - 0:51
    Enter your new password
  • 0:51 - 0:55
    Your new password must be between 8 and 32 characters long and cannot be a single character repeated
  • 0:55 - 1:00
    It cannot contain any part of your name and cannot be similar to a password you've used before
  • 1:00 - 1:04
    Don't reuse part or all of a previous password or
    a password you use on other web sites!
  • 1:04 - 1:09
    Enter your new password again to confirm it
  • 1:09 - 1:14
    Click here any time to see what you're typing
  • 1:14 - 1:18
    If you still need help, go to help.yahoo.com
Title:
I forgot my Yahoo password
Description:

If you have forgotten your password, you can reset it. This video takes you step-by-step through the password reset process.

If you still have issues accessing your account, please contact Yahoo Customer Care at https://help.yahoo.com.

more » « less
Video Language:
English, British
Team:
Yahoo Help Videos
Duration:
01:24

English subtitles

Revisions Compare revisions