When we design for disability, we all benefit
-
0:01 - 0:04I'll never forget the sound
-
0:04 - 0:06of laughing with my friends.
-
0:07 - 0:09I'll never forget the sound
-
0:09 - 0:12of my mother's voice
right before I fell asleep. -
0:14 - 0:19And I'll never forget
the comforting sound of water -
0:19 - 0:21trickling down a stream.
-
0:23 - 0:26Imagine my fear, pure fear,
-
0:27 - 0:28when, at the age of 10,
-
0:29 - 0:32I was told I was going to lose my hearing.
-
0:33 - 0:35And over the next five years,
-
0:35 - 0:40it progressed until I was classified
as profoundly deaf. -
0:42 - 0:46But I believe that losing my hearing
-
0:46 - 0:49was one of the greatest gifts
I've ever received. -
0:50 - 0:54You see, I get to experience
the world in a unique way. -
0:55 - 0:59And I believe that
these unique experiences -
0:59 - 1:01that people with disabilities have
-
1:01 - 1:06is what's going to help us
make and design a better world -
1:06 - 1:12for everyone -- both for people
with and without disabilities. -
1:13 - 1:15I used to be a disability rights lawyer,
-
1:15 - 1:19and I spent a lot of my time
focused on enforcing the law, -
1:19 - 1:21ensuring that accommodations were made.
-
1:22 - 1:26And then I had to quickly
learn international policy, -
1:26 - 1:30because I was asked to work
on the UN Convention -
1:30 - 1:33that protects people with disabilities.
-
1:33 - 1:36As the leader of the NGO there,
-
1:36 - 1:41I spent most of my energy
trying to convince people -
1:41 - 1:44about the capabilities
of people with disabilities. -
1:46 - 1:48But somewhere along the way,
-
1:49 - 1:51and after many career transitions
-
1:51 - 1:53that my parents weren't so happy about --
-
1:53 - 1:55(Laughter)
-
1:55 - 1:58I stumbled upon a solution
-
1:58 - 2:03that I believe may be
an even more powerful tool -
2:03 - 2:07to solve some of the world's
greatest problems, -
2:07 - 2:08disability or not.
-
2:10 - 2:14And that tool is called design thinking.
-
2:16 - 2:21Design thinking is a process
for innovation and problem solving. -
2:22 - 2:24There are five steps.
-
2:24 - 2:26The first is defining the problem
-
2:27 - 2:29and understanding its constraints.
-
2:29 - 2:34The second is observing people
in real-life situations -
2:35 - 2:37and empathizing with them.
-
2:37 - 2:41Third, throwing out hundreds of ideas --
the more the better, -
2:41 - 2:42the wilder the better.
-
2:43 - 2:48Fourth, prototyping:
gathering whatever you can, -
2:48 - 2:49whatever you can find,
-
2:49 - 2:52to mimic your solution, to test it
-
2:52 - 2:53and to refine it.
-
2:54 - 2:56And finally, implementation:
-
2:56 - 3:01ensuring that the solution
you came up with is sustainable. -
3:03 - 3:10Warren Berger says that design thinking
teaches us to look sideways, -
3:10 - 3:14to reframe, to refine, to experiment
-
3:14 - 3:16and, probably most importantly,
-
3:16 - 3:19ask those stupid questions.
-
3:20 - 3:23Design thinkers believe
that everyone is creative. -
3:25 - 3:29They believe in bringing people
from multiple disciplines together, -
3:29 - 3:33because they want to share
multiple perspectives -
3:33 - 3:35and bring them together
and ultimately merge them -
3:35 - 3:37to form something new.
-
3:40 - 3:44Design thinking is such a successful
and versatile tool -
3:44 - 3:47that it has been applied
in almost every industry. -
3:49 - 3:53I saw the potential that it had
for the issues I faced, -
3:53 - 3:56so I decided to go back to school
-
3:56 - 3:59and get my master's in social design.
-
4:00 - 4:05This looks at how to use design
to create positive change in the world. -
4:06 - 4:08While I was there,
-
4:08 - 4:09I fell in love with woodworking.
-
4:10 - 4:13But what I quickly realized
-
4:13 - 4:15was that I was missing out on something.
-
4:16 - 4:19As you're working with a tool,
-
4:19 - 4:21right before it's about
to kick back at you -- -
4:21 - 4:25which means the piece or the tool
jumps back at you -- -
4:25 - 4:26it makes a sound.
-
4:27 - 4:29And I couldn't hear this sound.
-
4:29 - 4:31So I decided,
-
4:32 - 4:33why not try and solve it?
-
4:34 - 4:38My solution was a pair of safety glasses
-
4:38 - 4:42that were engineered
to visually alert the user -
4:42 - 4:44to pitch changes in the tool,
-
4:44 - 4:47before the human ear could pick it up.
-
4:49 - 4:53Why hadn't tool designers
thought of this before? -
4:53 - 4:55(Laughter)
-
4:55 - 4:58Two reasons: one, I was a beginner.
-
4:59 - 5:03I wasn't weighed down by expertise
or conventional wisdom. -
5:04 - 5:07The second is: I was Deaf.
-
5:08 - 5:13My unique experience of the world
helped inform my solution. -
5:14 - 5:18And as I went on, I kept running into
more and more solutions -
5:18 - 5:21that were originally made
for people with disabilities, -
5:21 - 5:25and that ended up being picked up,
-
5:25 - 5:28embraced and loved by the mainstream,
-
5:28 - 5:29disability or not.
-
5:29 - 5:32This is an OXO potato peeler.
-
5:32 - 5:36It was originally designed
for people with arthritis, -
5:36 - 5:38but it was so comfortable,
everybody loved it. -
5:40 - 5:44Text messaging: that was originally
designed for people who are Deaf. -
5:45 - 5:47And as you know,
everybody loves that, too. -
5:47 - 5:49(Laughter)
-
5:49 - 5:51I started thinking:
-
5:51 - 5:55What if we changed our mindset?
-
5:56 - 6:01What if we started designing
for disability first -- -
6:01 - 6:02not the norm?
-
6:03 - 6:07As you see, when we design
for disability first, -
6:07 - 6:11we often stumble upon
solutions that are not only inclusive, -
6:12 - 6:17but also are often better
than when we design for the norm. -
6:18 - 6:20And this excites me,
-
6:20 - 6:26because this means that the energy
it takes to accommodate someone -
6:26 - 6:28with a disability
-
6:28 - 6:33can be leveraged, molded and played with
-
6:33 - 6:37as a force for creativity and innovation.
-
6:38 - 6:43This moves us from the mindset
of trying to change the hearts -
6:43 - 6:46and the deficiency mindset of tolerance,
-
6:46 - 6:49to becoming an alchemist,
-
6:49 - 6:53the type of magician that this world
so desperately needs -
6:53 - 6:55to solve some of its greatest problems.
-
6:57 - 6:59Now, I also believe
-
6:59 - 7:03that people with disabilities
have great potential to be designers -
7:03 - 7:06within this design-thinking process.
-
7:06 - 7:09Without knowing it, from a very early age,
-
7:09 - 7:13I've been a design thinker,
fine-tuning my skills. -
7:14 - 7:19Design thinkers are, by nature,
problem solvers. -
7:20 - 7:24So imagine listening to a conversation
-
7:24 - 7:28and only understanding
50 percent of what is said. -
7:30 - 7:33You can't ask them to repeat
every single word. -
7:33 - 7:35They would just get frustrated with you.
-
7:36 - 7:38So without even realizing it,
-
7:38 - 7:43my solution was to take
the muffled sound I heard, -
7:43 - 7:44that was the beat,
-
7:44 - 7:49and turn it into a rhythm
and place it with the lips I read. -
7:50 - 7:56Years later, someone commented
that my writing had a rhythm to it. -
7:56 - 8:01Well, this is because I experience
conversations as rhythms. -
8:02 - 8:07I also became really,
really good at failing. -
8:07 - 8:09(Laughter)
-
8:09 - 8:10Quite literally.
-
8:11 - 8:14My first semester in Spanish, I got a D.
-
8:15 - 8:18But what I learned
was that when I picked myself up -
8:18 - 8:21and changed a few things around,
-
8:21 - 8:24eventually, I succeeded.
-
8:25 - 8:30Similarly, design thinking
encourages people to fail -
8:30 - 8:31and fail often,
-
8:31 - 8:35because eventually, you will succeed.
-
8:35 - 8:39Very few great innovations in this world
-
8:39 - 8:43have come from someone succeeding
on the first try. -
8:45 - 8:48I also experienced this lesson in sports.
-
8:49 - 8:52I'll never forget my coach
saying to my mom, -
8:53 - 8:57"If she just didn't have her hearing loss,
-
8:57 - 8:58she would be on the national team."
-
9:00 - 9:04But what my coach, and what I
didn't even know at the time, -
9:05 - 9:10was that my hearing loss
actually helped me excel at sports. -
9:11 - 9:16You see, when you lose your hearing,
not only do you adapt your behavior, -
9:16 - 9:20but you also adapt your physical senses.
-
9:21 - 9:22One example of this
-
9:22 - 9:27is that my visual
attention span increased. -
9:28 - 9:32Imagine a soccer player,
coming down the left flank. -
9:32 - 9:35Imagine being goalkeeper, like I was,
-
9:35 - 9:37and the ball is coming
down the left flank. -
9:37 - 9:42A person with normal hearing
would have the visual perspective of this. -
9:43 - 9:47I had the benefit of a spectrum this wide.
-
9:47 - 9:49So I picked up the players over here,
-
9:49 - 9:52that were moving about
and coming down the field. -
9:52 - 9:56And I picked them up quicker,
so that if the ball was passed, -
9:56 - 9:59I could reposition myself
and be ready for that shot. -
10:01 - 10:02So as you can see,
-
10:02 - 10:05I've been a design thinker
for nearly all my life. -
10:07 - 10:11My observation skills have been honed
so that I pick up on things -
10:11 - 10:13that others would never pick up on.
-
10:15 - 10:19My constant need to adapt
has made me a great ideator -
10:19 - 10:21and problem solver.
-
10:21 - 10:26And I've often had to do this
within limitations and constraints. -
10:26 - 10:30This is something that designers
also have to deal with frequently. -
10:33 - 10:36My work most recently took me to Haiti.
-
10:36 - 10:40Design thinkers often seek out
extreme situations, -
10:40 - 10:45because that often informs
some of their best designs. -
10:45 - 10:48And Haiti -- it was like a perfect storm.
-
10:48 - 10:53I lived and worked
with 300 Deaf individuals -
10:54 - 10:57that were relocated
after the 2010 earthquake. -
10:58 - 11:01But five and a half years later,
-
11:02 - 11:04there still was no electricity;
-
11:04 - 11:06there still was no safe drinking water;
-
11:06 - 11:08there were still no job opportunities;
-
11:09 - 11:12there was still rampant crime,
and it went unpunished. -
11:13 - 11:17International aid organizations
came one by one. -
11:17 - 11:18But they came
-
11:18 - 11:21with pre-determined solutions.
-
11:21 - 11:25They didn't come ready
to observe and to adapt -
11:26 - 11:30based on the community's needs.
-
11:31 - 11:35One organization gave them
goats and chickens. -
11:35 - 11:37But they didn't realize
-
11:37 - 11:41that there was so much hunger
in that community, -
11:41 - 11:45that when the Deaf went to sleep
at night and couldn't hear, -
11:45 - 11:48people broke into their yards
and their homes -
11:48 - 11:51and stole these chickens and goats,
-
11:51 - 11:53and eventually they were all gone.
-
11:55 - 11:59Now, if that organization
had taken the time -
11:59 - 12:04to observe Deaf people,
to observe the community, -
12:05 - 12:07they would have realized their problem
-
12:07 - 12:12and perhaps they would have
come up with a solution, -
12:12 - 12:15something like a solar light,
-
12:15 - 12:19lighting up a secure pen
to put them in at night -
12:19 - 12:20to ensure their safety.
-
12:22 - 12:26You don't have to be a design thinker
-
12:26 - 12:29to insert the ideas
I've shared with you today. -
12:31 - 12:34You are creative.
-
12:35 - 12:37You are a designer --
-
12:37 - 12:39everyone is.
-
12:40 - 12:43Let people like me help you.
-
12:44 - 12:49Let people with disabilities
help you look sideways, -
12:49 - 12:50and in the process,
-
12:50 - 12:53solve some of the greatest problems.
-
12:54 - 12:55That's it. Thank you.
-
12:55 - 13:00(Applause)
- Title:
- When we design for disability, we all benefit
- Speaker:
- Elise Roy
- Description:
-
"I believe that losing my hearing was one of the greatest gifts I've ever received," says Elise Roy. As a disability rights lawyer and design thinker, she knows that being Deaf gives her a unique way of experiencing and reframing the world -- a perspective that could solve some of our largest problems. As she says: "When we design for disability first, you often stumble upon solutions that are better than those when we design for the norm."
- Video Language:
- English
- Team:
- closed TED
- Project:
- TEDTalks
- Duration:
- 13:17
Brian Greene edited English subtitles for When we design for disability, we all benefit | ||
Brian Greene edited English subtitles for When we design for disability, we all benefit | ||
Brian Greene edited English subtitles for When we design for disability, we all benefit | ||
Brian Greene approved English subtitles for When we design for disability, we all benefit | ||
Brian Greene edited English subtitles for When we design for disability, we all benefit | ||
Brian Greene edited English subtitles for When we design for disability, we all benefit | ||
Brian Greene edited English subtitles for When we design for disability, we all benefit | ||
Brian Greene edited English subtitles for When we design for disability, we all benefit |