When we design for disability, we all benefit

I'll never forget the sound

of laughing with my friends.

I'll never forget the sound

of my mother's voice
right before I fell asleep.

And I'll never forget
the comforting sound of water

trickling down a stream.

Imagine my fear, pure fear,

when, at the age of 10,

I was told I was going to lose my hearing.

And over the next five years,
it progressed until I was classified

as profoundly deaf.

But I believe that losing my hearing

was one of the greatest gifts
that I have ever received.

You see, I get to experience
the world in a unique way,

and I believe that
these unique experiences

that people with disabilities have

is what's going to help us
make and design a better world

for everyone, both for people

with and without disabilities.

Now, I used to be
a disability rights lawyer,

and I spent a lot of my time
focused on enforcing the law,

ensuring that accommodations were made.

And then I had to quickly learn

international policy,

because I was asked to work on

the UN Commission that protects
people with disabilities.

As the leader of the NGO there,

I spent most of my energy

trying to convince people

about the capabilities
of people with disabilities,

but somewhere along the way,

and after many career transitions
that my parents weren't so happy about --

(Laughter) --

I stumbled upon a solution

that I believe may be

an even more powerful tool

to solve some of the world's
greatest problems,

disability or not.

And that tool is called design thinking.

Design thinking is a process
for innovation and problem-solving.

There are five steps.

The first is defining the problem

and understanding its constraints.

The second is observing people
in real-life situations

and empathizing with them.

Third, throwing out hundreds of ideas,

the more the better,
the wilder the better.

Fourth, prototyping: gathering
whatever you can,

whatever you can find,

to mimic your solution, to test it,

and to refine it.

And finally, implementation:

ensuring that the solution
you came up with is sustainable.

Warren Burger says that

design thinking teaches us
to look sideways,

to reframe, to refine,

to experiment,

and probably most importantly,

ask the stupid questions.

Design thinkers believe
that everyone is creative.

They believe in bringing people
from multiple disciplines together,

because they want to share
multiple perspectives

and bring them together
and ultimately merge them

to form something new.

Design thinking is such a successful
and versatile tool

that it has been applied
in almost every industry.

I saw the potential that it had

for the issues that I faced,

so I decided to go back to school

and get my Masters in Social Design.

This looks at how to use design
to create positive change in the world.

While I was there,

I fell in love with woodworking,

but what I quickly realized

was that I was missing out on something.

As you're working with the tool,

right before it's about
to kick back at you,

which means the piece, or the tool,
jumps back at you,

it makes a sound,

and I couldn't hear this sound.

So I decided, why not try and solve it?

My solution was a pair of safety glasses

that were engineered
to visually alert the user

to pitch changes in the tool

before the human ear could pick it up.

Why hadn't tool designers
thought of this before?

(Laughter)

Two reasons: one, I was a beginner.

I wasn't weighed down by expertise
or conventional wisdom.

The second is I was deaf.

My unique experience of the world

helped inform my solution.

And as I went on, I kept running into
more and more solutions

that were originally made
for people with disabilities,

and that ended up being picked up,

embraced, and loved by the mainstream,

disability or not.

This is an OXO potato peeler.

It was originally designed
for people with arthritis,

but it was so comfortable,
everybody loved it.

Text messaging: that was originally
designed for people who are deaf.

And as you know, everybody loves that too.

(Laughter)

I started thinking,

what if we changed our mindset?

What if we started designing
for disability first,

not the norm?

As you see, when we design
for disability first,

we often stumble upon

solutions that are not only inclusive

but also are often better

than those when we design for the norm.

And this excites me, because this means

that the energy it takes to accommodate
someone with a disability

can be leveraged, molded,

and played with as a force for creativity

and innovation.

This moves us

from the mindset of trying
to change the hearts

and deficiency mindset of tolerance

to becoming an alchemist,

the type of magician that this world
so desperately needs

to solve some of its greatest problems.

Now, I also believe that people
with disabilities have great potential

to be designers within
this design thinking process.

Without knowing it, from a very early age,
I've been a design thinker,

fine-tuning my skills.

Design thinkers

are by nature problem-solvers.

So imagine listening to a conversation

and only understanding 50 percent
of what is said.

You can't ask them to repeat
every single word.

They would just get frustrated with you.

So without even realizing it,

my solution was to take
muffled sound that I heard

that was the beat
and turn it into a rhythm

and place it with the lips that I read.

Years later, someone commented
that my writing

had a rhythm to it.

Well, this is because I experience
conversations as rhythms.

I also became really, really good

at failing.

(Laughter)

Quite literally.

My first semester in Spanish, I got a D,

but what I learned was that
when I pick myself up

and I change a few things around,

eventually I succeeded.

Similarly, design thinking
encourages people to fail

and fail often,

because eventually, you will succeed.

Very few great innovations in this world

have come from someone succeeding

on the first try.

I also experienced this lesson in sports,

and I'll never forget my coach
saying to my mom

that if she just didn't
have her hearing loss,

she would be on the national team.

But what my coach, and what I
didn't even know at the time

was that my hearing loss

actually helped me excel at sports.

You see, when you lose your hearing,
not only do you adapt your behavior,

but you also adapt your physical senses.

One example of this

is that my visual
attention span increased.

Imagine a player, a soccer player,
coming down the left flank.

Imagine being goalkeeper, like I was,

and the ball is coming
down the left flank.

A person with normal hearing
would have the visual perspective of this.

I had the benefit of a spectrum this wide,

so I picked up the players over here
that were moving about

and coming down the field,
and I picked them up quicker,

so that if the ball was passed,
I could reposition myself and be ready

for that shot.

So as you can see, I've been
a design thinker for nearly all my life.

My observation skills have been honed
so that I pick up on things

that others would never pick up on.

My constant need to adapt
has made me a great ideator

and problem-solver,

and I've often had to do this
within limitations and constraints.

This is something that designers
also have to deal with frequently.

Now, my work most recently
took me to Haiti.

Design thinkers often seek out
extreme situations

because that often informs
some of their best designs,

and Haiti, it was like a perfect storm.

I lived and grew up
with 300 deaf individuals

that were relocated
after the 2010 earthquake,

but five and a half years later,

there still was no electricity,

there still was no safe drinking water,

there was still no job opportunities,

there was still rampant crime,
and it went unpunished.

International aid organizations
came one by one,

but they came with
pre-determined solutions.

They didn't come ready to observe

and to adapt

based on the communities' needs.

One organization gave them
goats and chickens,

but they didn't realize that there was
so much hunger in that community

that went the deaf went to sleep at night
and they couldn't hear,

people broke in to their yards
and their homes

and they stole these chickens
and these goats,

and eventually they were all gone.

Now, if that organization
had taken the time

to observe deaf people,

to observe the community,

they would have realized their problem

and perhaps they would have
come up with a solution,

something like a solar light

lighting up a secure pen to put them in
at night to ensure their safety.

You don't have to be a design thinker
to insert the ideas

that I've shared with you today.

You are creative.

You are a designer.

Everyone is.

Let people like me help you.

Let people with disabilities
help you look sideways,

and in the process solve some of
the greatest problems.

That's it. Thank you.

(Applause)