Be Inspired: to Provide Quality Care

Learn how Mississippi member Pine View Health Care Center is excelling in the areas of the AHCA Quality Initiative by focusing on their teamwork approach.

(uplifting music)

-We're in Wayne County, Mississippi. We're

the only long term care facility in town

and the county, actually. Pine View Health

Care Center employs an average of 110

associates. Our staff is important to us

in maintaining good staff is very

important to us.

-I'm 71 years old. I've been in nursing

over 40. I've worked here at Pine View

about 10 years.

-We call our employees associates, not

employees. That's important. An employee

is somebody who works for you. An

associate is someone who works with you.

-We have an open door policy so they feel

free to come in and talk with us about

what's going on throughout their day.

-Where we're able to foster that feeling

of being an associate by things such as

team talk, where we gather information on

a daily basis that the staff out there

needs to know. They in turn have an

opportunity to give back information.

-Teamwork here is great. I can help you.

You can help me, and we can get more

accomplished working together.

-We all work together to get what we need

to get done.

-I would put them up against anybody, the

team at Pine View. Quality is a major focus

at Pine View Health Care Center.

-We realize we can't be perfect, but we

strive to be the best. And so that keeps

me motivated to do the very best job that

I can do.

-We are focused on the national quality

initiatives, as well as stuff that we

self-identify in house.

-When we started focusing on the

anti-psychotics in May of last year we

were around 21%. Today we're at 15.6%, and

hopefully to make another reduction to at

least 12% by the end of the year.

Re-hospitalization, we were able to go

from 12.5% in June to 0% in July of this

year by doing a lot of teaching and

training. Basically getting that

information out to the physicians so

they can make an informative decision on

how to treat, possibly in house versus

sending them out to the hospital.

-It's just improving the quality of life

of residents.

-Long-term care's not for everyone, and I

feel like our staff here walks through

these doors everyday, not because they

have to, but because they want to.

-If they have a resident that has needs,

that doesn't have family, our staff is

their family.

-When I went to nursing school my

instructor said to us, 'Now, when you go

in to attend to a resident you look at

that patient as if it's your mother, your

father, your sister, your brother.

-At the end of your day, whenever you

think you've had the worst work day that

you could ever have, and your walking out

that door and that resident holds out

their arms and goes to give you a hug and

says, 'See you tomorrow. Be careful going

home.' Then you think, 'That's why I'm

here. That's why we're here.'

-So that same work ethic that we apply

to our residents, we apply to our

associates. When one hurts, we all hurt.

When one celebrates, we all celebrate.

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