United Breaks Guitars

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There is now a video response:
http://www.youtube.com/watch?v=T_X-Qoh__mw

Full Story: http://www.davecarrollmusic.com/story/united-breaks-guitars -

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn't deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss.

So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United Breaks Guitars is the first of those songs.

United Breaks Guitars Song 2:
https://www.youtube.com/watch?v=h-UoERHaSQg

United Breaks Guitars Song 3: United We Stand on the Right Side of Right
https://www.youtube.com/watch?v=P45E0uGVyeg

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Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.

[Country Music]

♪ I flew United Airlines on my way to Nebraska. The plane departed Halifax,

connecting in Chicago's O'Hare. While on the ground, a passenger said from the

seat behind me, my God, they're throwing guitars out there. The band and I

exchanged a look, best described as terror at the action on the tarmac, and

knowing whose projectiles these would be. So before I left Chicago, I alerted

three employees who showed complete indifference towards me.

United. United, you broke my Taylor Guitar. United. United, some big help you

are. You broke it, you should fix it. You're liable, just admit it. I should've

flown with someone else or gone by car cause United breaks guitars.

When we landed in Nebraska, I confirmed what I'd suspected. My Taylor'd been the

victim of a vicious act of malice at O'Hare. So began a yearlong saga, of pass

the buck, don't ask me, and I'm sorry, sir, your claim can go nowhere. So to all

the airlines people, from New York to New Deli, including kind Ms. Irlweg, who

says the final word from them is no. I heard all your excuses and I've chased

your wild gooses and this attitude of yours, I say, must go.

United. United, you broke my Taylor Guitar. United. United, some big help you

are. You broke it, you should fix it. You're liable, just admit it. I should've

flown with someone else or gone by car cause United breaks guitars.

Well, I won't say that I'll never fly with you again, cause, maybe, to save the

world, I probably would, but that won't likely happen. And if it did, I wouldn't

bring my luggage cause you'd just go and break it into a thousand pieces, just

like you broke my heart, when United breaks guitars.

United. United, you broke my Taylor Guitar. United. United, some big help you

are. You broke it, you should fix it. You're liable, just admit it. I should've

flown with someone else or gone by car cause United breaks guitars. Yeah, United

breaks guitars. Yeah, United breaks guitars. ♪