This talk was given at a local TEDx event, produced independently of the TED Conferences.

Avi shows the importance of listening and its benefits in every areas, and he shows its enemies. He finishes talking about his dream that every child has listening classes at school.

Avi is the first born of parents who both survived Holocaust. Today he is an Organizational Behavior professor at School of Business Administration at the Hebrew University in Jerusalem, Israel. In his research, Prof. Kluger demonstrated that feedback, even positive feedback, can be detrimental to performance. This research (with Angelo DeNisi) was recognized in 1996 as the Outstanding Paper in Organizational Behavior by the Academy of Management, and received the first William A. Owens Scholarly Achievement Award for the best publication (1996) by the Society for Industrial and Organizational Psychology. Further, this research (with Dina Van-Dijk) received the 2009 Award for Best Competitive Paper by the Organizational Behavior Division of the Academy of Management. He has developed several listening tools including "Feedforward" (with Dina Nir), and now pursues questions about effective listening both academically and as a trainer, teaching people from diverse cultures to listen to one another.