-
So this is the first and the last slide
each of my 6400 students
-
for the last 15 years have seen.
-
I do no believe you can build
a multibillion dollar organization
-
unless you are clear on which instinct
or organ you are targeting.
-
Our species has a need for a superbeing.
-
Our competitive advantage
as a species is our brain,
-
our brain in robust enough to ask
these really difficult questions,
-
but unfortunately it doesn't have
the processesing power to answer them,
-
which creates a need for a superbeing
that we can pray to
-
and look to for answers.
-
What is prayer?
-
Sending a query into the universe,
-
and hopefully there's some sort of
divine intervention.
-
We don't need to understand
what's going on
-
from an all-knowing, all-seeing superbeing
-
that gives us authority
that this is the right answer.
-
Will my kid be all right?
-
You have your planet of stuff,
-
you have your planet of work,
-
you have your planet of friends.
-
If you have kids,
-
you know that once something
comes off the rails with your kids,
-
everything melts,
-
and your universe,
to the summit, is your kids.
-
Will my kid be all right?
-
Symptoms and treatment of croup
in the Google query box.
-
One in six queries presented to Google
have never been asked before
-
in the history of mankind.
-
What priest, teacher, rabbi,
scholar, mentor, boss
-
has so much credibility
-
that one in six questions
posed to that person
-
have never been asked before?
-
Google is our modern man's God.
-
Imagine your face and your name
above everything you've put into that box,
-
and you're going to realize you trust
Google more than any entitity
-
in your history.
-
Let's move further down the torso.
-
(Laughter)
-
One of the other wonderful things
about our species
-
is we not only need to be loved
but we need to love others.
-
Children with poor nutrition
but a lot of affection
-
have better outcomes than children
with good nutrition and poor affection.
-
However, the best signal
that you might make it
-
to be part of the number-one fastest
growing demographic in the world --
-
centenarians,
-
people who live to triple digits --
-
their are three signals.
-
In reverse order,
-
your genetics --
-
not as important as you'd like to think.
-
So you can continue to treat
your body like shit
-
and think that, "Oh,
Uncle Joe lived to 95,
-
the die have been cast."
-
It's less important than you think.
-
Number two is lifestyle.
-
Don't smoke, don't be obese, prescreen --
-
get rid of about two-thirds
of early cancers
-
and cardiovascular disease.
-
The number one indicator or signal
that you'll make it to triple digits:
-
how many people do you love?
-
Caretaking is the security camera --
-
we call the low-resolution
security camera in our brain,
-
deciding whether or not
you are adding value.
-
Facebook taps into our instinctive need
not only to be loved,
-
but to love others,
-
mostly through pictures
that create empathy,
-
catalyze and reinforce our relationships.
-
Let's continue our journey down the torso.
-
Amazon is our consumptive gut.
-
The instinct of more is hardwired into us.
-
The penalty for too little
is starvation and malnurtition.
-
Open your cupboards,
-
open your closets,
-
you have 10 to 100 x times
what you need.
-
Why?
-
Because the penalty for too little
-
is much greater than
the penalty for too much.
-
So more for less is a business strategy
that never goes out of style.
-
It's the strategy of China,
-
it's a the strategy of Wal-Mart,
-
and now it's the strategy of the most
successful company in the world,
-
Amazon.
-
You get more for less into your gut,
-
digest,
-
send it to your muscular
and skeletal system of consumption.
-
Moving further,
-
once we know we will survive --
-
the basic instinct --
-
we move to the second
most powerful instinct,
-
and that is to spread and select
-
the strongest, smartest
and fastest seed
-
to the four corners of the earth,
-
or pick the best seed.
-
This is not a timepiece.
-
I haven't wound it in five years.
-
It's my vain attempt to say to people
if you mate with me,
-
your children are more likely to survive
-
than if you mate with somebody
wearing a Swatch watch.
-
(Laughter)
-
The key to business is tapping into
the irrational organs.
-
Irrational is Harvard Business School's
and New York Business School's term
-
for fat profit margins
-
and shareholder value.
-
"High caloric [paste] for your children,"
-
no?
-
You love your choosy mom.
-
Why choosy moms choose JIF:
-
you love your kids more.
-
The greatest algorithm for shareholder
creation from World War II
-
to the advent of Google
-
was taking an average product
and appealing to people's hearts.
-
You're a better a mom,
-
a better person,
-
a better patriot
-
if you buy this average soap
versus this average soap.
-
Now the number one algorithm
for shareholder value isn't technology.
-
Look at the Forbes 400,
-
take out inherited wealth,
-
take out finance,
-
the number one source of wealth creation:
-
appealing to your reproductive organs.
-
The Lauders;
-
the number one
wealthiest man in Europe --
-
LVMH.
-
Numbers two and three:
-
H&M and Inditex.
-
You want to target the most
irrational organs for shareholder value.
-
As a result,
-
these four companies --
-
Apple, Amazon, Facebook and Google
have disarticulated who we are.
-
God love consumption sex.
-
The proportion in your approach
to those things is who you are,
-
and they have reassembeled who we are
in the form of for-profit companies
-
at the end of the Great Recession,
-
the market capitalization
of these companies
-
was equivalent to the GDP of Niger,
-
now it is equivalent to the GDP of India,
-
having blown past Russia and Canada
-
in '13 and '14.
-
There are only five nations
-
that have a GDP greater than the combined
capitalization of these four firms.
-
Something is happening though.
-
The conversation just a year ago
was which CEO was more Jesus-like,
-
who was running for president?
-
Now the worm has turned.
-
Everything they're doing is bothering us.
-
We're worried they're tax avoiders.
-
Wal-mart, since the Great Recession,
has paid 64 billion dollars
-
in corporate income tax;
-
Amazon has paid 1.4.
-
How do we pay our firefighters,
our soldiers and our social workers
-
if the most successful companies
in the world don't pay their fair share?
-
Pretty easy.
-
That means the less successful companies
have to pay more than their fair share.
-
Alexa, is this a good thing?
-
This is despite that fact --
-
(Laughter)
-
This is despite the fact
-
that Amazon has added the entire
market capitalization of Wal-Mart
-
to its market cap in the last 19 months.
-
Whose fault is it?
-
It's our fault.
-
We're electing regulators
who don't have the backbone
-
to actually go after these companies.
-
Facebook lies to EU regulators
-
and says, "It would be impossible
-
for us to share the data between
our core platform
-
and our proposed acquisition of WhatsApp.
-
Approve the merger."
-
They approve the merger and then --
-
spoiler alert --
-
they figure it out.
-
And the EU says, "I feel lied to,
-
we're fining you 120 billion dollars,"
-
about .6 percent of the acquisition price
of 19 billion dollars.
-
If Mark Zuckerberg could
take out an insurance policy
-
that the acquisition would
go through for .6 percent,
-
wouldn't he do it?
-
Anticompetitive behavior.
-
A two-and-a-half billion dollar fine,
-
three billion of the cash flow,
-
three percent of the cash
on Google's balance sheet.
-
We are telling these companies
-
the smart thing to do,
-
the shareholder-driven thing to do,
-
is to lie and to cheat.
-
We are issuing ¢25 parking tickets
-
on a meter that costs $100 an hour.
-
The smart thing to do is like,
"job destruction!"
-
Amazon only needs one person
for two at Macy's.
-
If they grow their business
20 billion dollars this year,
-
which they will,
-
we will lose 53,000 cashiers and clerks.
-
This is nothing unusual;
-
this has happened all through our economy,
-
we've just never seen
companies this good at it.
-
That's one Yankee Stadium of workers.
-
It's even worse in media.
-
Facebook and Google grow their businesses
22 billion dollars this year --
-
which they will --
-
we're going to lose approximately
150,000 creative directors,
-
planners and copywriters.
-
Or we can fill up two-and-a-half
Yankee Stadiums
-
and say, "You are out of work
courtesy of Amazon."
-
We now get the majority of our news
from our social media feeds,
-
and the majority of our news
coming off of social media feeds is ...
-
fake news.
-
(Laughter)
-
I am not allowed to be politcal
or use curse words,
-
or talk about religion in class,
-
so I can definitely not say ...
-
"Zuckerberg has become Putin's bitch."
-
I definitely cannot say that.
-
(Laughter)
-
Their defense:
-
"Facebook is not a media company,
-
it's a technology company."
-
You create original content,
-
you pay sports leagues
to give you original content,
-
you run advertising against it --
-
boom, you're a media company.
-
Just in the last few days,
-
Sheryl Sandberg has repeated this lie
-
that "we are not a media company."
-
Facebook has openly embraced
the margins of celebrity
-
and the influence of a media company,
-
yet seems to be allergic
to the responsibilities
-
of a media company.
-
Imagine McDonald's.
-
We find 80 percent of their beef is fake,
-
and it's giving us encephalitis,
-
and we're making terrible decisions.
-
And we say, "McDonald's,
-
we're pissed off."
-
And they say, "Wait,
-
wait,
-
we're not a fast-food restaurant,
-
we're a fast-food platform."
-
(Laughter)
-
These companies and CEOs wrap themselves
-
in a neon-blue pink rainbow
and blue blanket
-
to create an illusionist trick
-
from their behavior each day,
-
which is more indicative
of the spawn of Darth Vader and Ayn Rand.
-
Why?
-
Because we as progressives
are seen as nice but weak.
-
If Sheryl Sandberg had written
a book on gun rights,
-
or on the pro-life movement,
-
would they be flying Sheryl to Cannes?
-
No.
-
And I'm not doubting
their progressive values,
-
but it foots to shareholder value,
-
because we as progressives
are seen as weak.
-
They're so nice --
-
remember Microsoft?
-
They didn't seem as nice,
-
and regulators stepped in much earlier
than the regulators now
-
who would never step in
on those nice, nice people.
-
I'm about to get on a plane tonight,
-
and I'm going to have a guy
named Roy from TSA molest me.
-
If I am suspected
of a DUI on the way home,
-
I can have blood taken from my person.
-
But wait, don't tap into the iPhone;
-
it's sacred.
-
This is our new cross.
-
It shouldn't be the iPhone X,
-
it should be called the iPhone cross.
-
We have our religion;
-
it's Apple.
-
Our Jesus Christ is Steve Jobs,
-
and we've decided this is holier
than our person, our house
-
or our computer.
-
We have become totally out of control
-
with the gross idolatry
of innovation and of youth.
-
We no longer worship
at the altar of character,
-
of kindess,
-
but of innovation and people
who create shareholder value.
-
Amazon has become so powerful
in the marketplace
-
it can conduct Jedi mind tricks.
-
It can begin damaging other
industries just by looking at it.
-
Nike announces they're
distributing on Amazon,
-
their stock goes up,
-
every other footwear stock goes down.
-
When Amazon stock goes up
the rest of retail stocks go down
-
because they assume what's good
for Amazon is bad for everybody else.
-
They cut the cost on salmon 33 percent
when they acquired Whole Foods.
-
In between the time they announced
the acquisition of Whole Foods
-
and when it closed,
-
Kroger, the largest
pure-play grocer in America,
-
shed one-third of its value
-
because Amazon purchased a grocer
one-eleventh the size of Kroger.
-
I got very lucky.
-
I predicted the acquisition
of Whole Foods by Amazon
-
the week before it happened.
-
This is me boasting.
-
I said this publicly in the media,
-
this was the largest
acquisition in their history,
-
they'd never made
an acquisition over one billion,
-
and people asked, "How did you know this?"
-
So I'm letting this very impressive
audience in on the secret.
-
How did I know this?
-
I'm going to tell you how I knew.
-
I bark at Alexa all day long
-
and try to figure out what's going on.
-
"Alexa, buy whole milk."
-
(Alexa) I couldn't find
anything for whole milk,
-
so I've added whole milk
to your shopping list.
-
SG: Then I asked,
-
"Alexa, buy organic foods."
-
(Alexa) The top search result
for organic food
-
is Plum Organic's baby food,
-
banana and pumpkin.
-
12 pack of four ounces each.
-
It's 15 dollars total.
-
Would you like to buy it?
-
SG: And then, as often
happens at my age,
-
I got confused.
-
"Alexa, buy Whole Foods."
-
(Alexa) I have purchased the outstanding
stock of Whole Foods Incorporated
-
at 42 dollars per share.
-
I have charged 13.7 billion
to your American Express card.
-
(Laughter)
-
I thought that'd be funnier.
-
(Laughter)
-
We've personified these companies,
-
and just as when you're really angry
over every little thing someone does
-
in your life and relationships,
-
you've got to ask yourself,
-
"What's going on here?
-
Why are we so disappointed in technology?"
-
And I believe it's because
the ratio of one-percent pursuit
-
of shareholder value
-
and 99 percent the betterment of humanity
-
that technology used to play
-
has been flipped,
-
and now we're totally focused
on shareholder value
-
instead of humanity.
-
100,000 people came together
for the Manhattan Project
-
and literally saved the world.
-
Technology saved the world.
-
My mother was a four-year-old Jew
living in London at the outset of the war.
-
If we had not formed the footrace
towards splitting the atom,
-
would she have survived?
-
It's unlikely.
-
25 years later,
-
the most impressive accomplishment,
-
arguably ever in all of humankind --
-
put a man on the moon.
-
430,000 Canadians, Britsh
and Americans came together,
-
again with very basic technology,
-
and put a man on the moon.
-
Now we have the 700,000
best and brightest,
-
and these are the best and brightest
from the four corners of the earth.
-
They are literally playing with lasers
relative to slingshots,
-
relative to the squirt gun.
-
They have the GDP of India to work at.
-
And after studying
these companies for 10 years,
-
I know what their mission is.
-
Is it to organize the world's information?
-
Is it to connect us?
-
Is it to create greater commonty of man?
-
It isn't.
-
I know why we have brought together --
-
I know that the greatest collection
of IQ capital and creativity,
-
that their soul mission is
to tell another fucking Nissan.
-
My name is Scott Galloway,
-
I teach at NYU
-
and I appreciate your time.
-
(Applause)
-
Chris Anderson: Not planned,
-
but you prompted
some questions in me, Scott.
-
(Laughter)
-
That was a spectacular rant.
-
SG: Is this like Letterman?
-
When you do well,
-
he calls you onto the couch?
-
CA: No, no, you're going to the heart
of the conversation right now.
-
Everyone's aware that after years
of worshipping Silicon Valley,
-
suddenly the worm has turned,
-
and in such a big way.
-
To some people here,
-
it will just feel like you're piling on,
-
you're kicking the kids who've
already been kicked to pieces anyway.
-
Don't you feel any empathy
for them at all?
-
CG: None whatsoever.
-
Look, this is the issue.
-
It's not their fault, it's our fault.
-
They're for-profit companies.
-
They're not concerned
with the condition of our souls.
-
They're not going to take care
of us when we get older.
-
We have set up a society that values
shareholder value over everything,
-
and they're doing what they're
supposed to be doing,
-
but we need to elect people,
-
and we need to force
ourselves to force them
-
to be subject to the same scrutiny
-
that the rest of business
endures full-stop.
-
CA: There's another narrative
-
that is arguably equally
consistent with the facts,
-
which is that there actually is good
intent in much of the leadership --
-
I won't say everyone necessarily --
-
many of the employees.
-
We all know people who work
in those companies,
-
and they still are pretty convincing
-
that their mission is to do --
-
so the alternative narrative
-
is that there have been
unintended consequences here,
-
that the technologies
that we're unleashing,
-
the algorithms that we're attempting
to personalize the internet,
-
for example,
-
have a) resulted in weird effects
like filter bubbles
-
that we weren't expecting,
-
and b) made themselves vulnerable
to weird things like --
-
oh, I don't know,
-
Russian hackers creating accounts
-
and doing things that we didn't expect.
-
Isn't the unintended consequence
a possibility here?
-
SG: I don't think --
-
so I'm pretty sure statistically
-
they're no less or better people
than any other organization
-
that has 100,000 or more poeple.
-
I don't think they're bad people.
-
As a matter of fact,
-
I would argue that there's a lot
of very civic-minded, decent leadership,
-
but this is the issue.
-
When you control 90 percent
points of share in a market search
-
that is now bigger than the entire
advertising market of any nation,
-
and you're primarily compensated
and trying to develop economic security
-
for you and the families
of your employees,
-
to increase that market share,
-
you can't help but leverage
all the power at your disposal.
-
And that is the basis for regulation,
-
and it's the basis for truism
throughout history
-
that power corrupts.
-
They're not bad people,
-
we've just let them get out of control.
-
CA: So maybe the case
is slightly overstated?
-
I know at least a bit --
-
Larry Page for example,
-
Jeff Bezos --
-
I don't actually think
they wake up thinking,
-
"I've got to sell a fucking Nissan."
-
I don't think they think that.
-
I think they are trying to build
something cool,
-
and are probably,
-
in moments of reflection,
-
as horrified that some of the things
that have happened as we might be.
-
So is there a different way
of framing this?
-
To say that when your model is advertising
-
that there are dangers there
that you have to take on more explicitly?
-
SG: I think it's very difficult
to set an organization up
-
as we do,
-
to pursue shareholder value
above all else.
-
They're not non-profits.
-
The reason people go to work there
is they want to create economic security
-
for them and their families,
-
mostly first and foremost.
-
And when you get to a point
-
where you control so much
economic power,
-
you use all the weapons at your disposal.
-
I don't think they're bad people,
-
but I think the role of government
and the role of us as consumers
-
and people who elect our officials,
-
is to ensure that there
are some checks here.
-
And we have given
them the mother of all hall passes
-
because we find them just so fascinating.
-
CA: Scott, eloquently put,
-
spectacularly put.
-
Mark Zuckerberg, Jeff Bezos,
Larry Page, Tim Cook,
-
if you're watching,
-
you're welcome to come and make
the counter argument as well.
-
Scott, thank you so much.
-
SG: Thanks very much.
-
(Applause)