CompTIA A+ Full Course for Beginners - Module 9 - Supporting Print Devices

Howdy, folks. Welcome to module 9 of the

CompTIA A+ course. Now, for those of

you that don't know this yet, this is the

last module within Core 1 of a plus,

and then from module 10 being the next

module. We will be diving into the first

module of core two, just in case you guys

didn't know that yet. Now, as for the main

sections within this last module of

Core 1. That would be deploy printer

and multi-function devices replace print

device consumables and then the third,

and the last section on this module will

be troubleshoot print device issues. If

you're brand new to this channel, you

might not notice yet in the video

description down below. There are

timestamps. The more accurate list of

what's actually covered Within These

sections doesn't 100 tell you, what's in

those sections, but it is a bit of a

better Outlook than what we see in front

of us right now.

Those timestamps are also quite nice. If

you're looking for something specific or

if you just want to go and recap on

something specific. If you're busy

studying for the exam.

Now before we jump into that first

section there, folks, if you haven't done

it already, don't be a weenie. Give this

video a like. I am doing this stuff for

you guys for free. So you can the least

you can do is give the video a like and

then if you want to know when the next

modules comes out, remember to subscribe

or well don't,

all right. Let's move into the first

section there, which is deploy printer

and multi-function devices. The very

first thing we're going to talk about

here is printer setup, yep. We have to

start somewhere right folks. So first of

all evaluating print technology. So when

you are about to buy yourself a printer

or your client, your user or your

customer printer you know, whatever the

case might be. There's certain things you

need to go and look at those things

would be things like speed resolution,

paper handling and finishing options.

You'll find quite often when you're

about to buy this printer online or if

you're standing in a store on the box of

this printer, it'll say PPM that is pages

per minute. The higher the number, the

better but usually also the higher the

number, the more you're going to pay for

that print. I mean that goes without

saying, right. It's a very normal printer

that you would have on your disk

something like an inkjet or a very, very

cheap laser printer that will maybe

about 8 PPM, maybe up to about 12, you

know anything above 12 is actually

amazing. So if you have like 16 or 18 PPM

for a printer, that's on your desk that

is really good guys.

Now, if you start looking at those

huge office printers, those ones that you

tend to go and share with some

colleagues at the office. Those ones go

up quite high, you know, some of them go

70 or even up to 100 ppms. They print

insanely fast resolution wise. Obviously,

the higher the resolution, the printer

can go the more, you're gonna pay paper

handling comes down to other things, does

it have a tray? If so, does it have

multiple paper trays can you put paper

in the top. Can it go and scan, you know,

all kinds of things like that finishing

options is more for the more expensive

printers. That's not something that

really applies to the cheap ones, you'd

have on your disk. I suppose there are

exceptions to that rule, but normally

those huge offer sprinters the ones you

would share with your colleagues a lot

of companies need to rank those. They

don't actually own those some of those

printers actually have some pretty nifty

finishing options, you know. They can go

and maybe combine your documents bind

them or do something in that regard.

Next up, we need to talk about the

location the setup location of this

printer. Now, if it's a very small printer

that just you know is for one person

then, I suppose it doesn't really matter

as long as you just put in your desk.

Plug it in there, you go, you're on your

way so this topic is more I think for

those huge printers. The ones I've been

bragging about those ones you take to

share of your colleagues with those

printers. You can't just go and

willy-nilly, put them wherever you want,

you need to be considerate, you need to

be mindful sometimes the printer might

be in the way. Sometimes, it's cabling

might be in the way. Sometimes, it might

be generating a lot of noise. Sometimes,

it might be generating a lot of heat, yep.

They actually generate a lot of heat and

in some cases they actually even you

know make a bit of a mess there in their

general areas. So the things we need to

look at is cable and power

considerations. All the pay cable is

going to be in the way or the cable is

going to be able to reach whatever it is.

They need to go and reach is there power

at the location that you would like to

go and put the printer environment and

noise considerations. So we're going to

be putting that printer too close to the

users. It's actually going to make a lot

of noise. Some of these printers are

quite noisy guys, and they generate heat

they make a mess. So normally these

printers would be a bit of a way, you

know, there would be a couple of meters

away,

couple of feet away from the users,

and all that maybe they even have like a

dedicated room for the printer in some

cases because it's going to be

distracting. It's going to make a lot of

noise. It's just not nice then we also

need to look at access and security

considerations. You'll find some

companies don't want just any willingly

and his uncle to be able to reach this

printer, and be able to print and copy

and whatever on this printer. So they'll

take that a bit further something. We are

going to dive into a little bit later in

this module, where you can go and add

security to printer where people can

only print if they've got some sort of

special card that you can go and tap or

swipe on the printer. Or the more common

option is to go insert some sort of pin.

You cannot print something unless you

insert your employee pin number. You

cannot scan something unless you don't

insert your employee pin number once

again. So this is a great way of kind of

blocking people from just, you know, using

the printer whenever they please. Only

employees can use this, and it also

allows you to keep track of who used the

print or the scanner and how much. So if

someone's wasting a lot of paper in the

logs, you can check exactly which user

account was the culprit. Then we need to

look at unboxing proper lifting

techniques. This sounds pretty

straightforward I mean imagine you're

going to go and buy a big printer for

your client you deliver it at their

offices, and now you're unboxing this

printer.

It sounds pretty straightforward but let

me tell you, it's not always that

straightforward guys. There's been quite

a few times I had to go to a client and

I actually was delivering those big

printers. They don't always come as one

unit. Sometimes, you need to put it still

together and it's not the most heavy

thing, I mean, you can actually lift it

alone in some cases, but it's difficult

because of its awkward size because of

how huge this freaking thing is. It's

nearly impossible to get out of the box,

and if you do manage to get out of the

box. It's nearly impossible to put it on

its trolley or its little tray with the

paper trays and all of that. So it's not

heavy but you know there's not really

any place you can go and grab onto it.

You have to kind of get your arms around

it, and if you do that, and you try and

pick it up. That's, you're gonna probably

break it because a lot of it's made out

of plastic and it's very very fragile so

you have to get your arms underneath it,

but if you get your arms underneath, the

big printer is going to want to fall

forward because of its awkward size. So

it's, it's very difficult at the end of

the day. You need some help, guys, if at

all possible, get at least one other

person there to help you lift this

printer on the other side. Now, I know I'm

supposed to do that, and yet I did not

not because I didn't follow any rules.

It's just sometimes, I was really alone

there was no customers to even help me

pick it up. I couldn't even ask the

customer to help me. There was just

nobody there. So sometimes it is, what it

is fortunately for me. I never dropped

the freaking thing. So if you are one of

my old bosses. I'm sorry. There was nobody

there. I don't think my my old bosses

will be listening to these videos, but

you never know. So if you are, I'm sorry

there was nobody there. What can I say?

Anyway, moving on.

Print device connectivity. So how do we

actually connect this printer to users

and various sorted devices? There's many

ways. We're going to be talking about

three ways today. The first one is USB. So

USB is more applicable to the to the

lower ranking printers the cheaper ones,

if you will. I don't mean that in a bad

way. Should we go to some sort of tech

store that sells printers? You will find

these cheaper in Printers inkjet and

Laser that you would go and take home or

to your small office, home office

environment. Those can normally go and

connect in three possible ways. USB used

to be the most common way but now, lately

the last two or three years I've noticed,

that you actually have a hard time

finding a printer that still has USB

capability that actually used to be a

very popular option. And now I still see

them you still get them but it seems to

be very difficult to find a printer

still has USB capability. Most of the

printers I encounter these days have

only wireless capability. If you know the

cons, you want to take help. So I

specifically went out of my way to find

a printer the other day that has USB

capability because I don't trust the

wireless capability of these small

printers. More on that in a bit. So if

you're going to be going to a store, I

would say check the packaging make

absolutely sure the printer has the

connectivity options that you are

looking for, whether you are physically

in the store, whether you're buying this

online for yourself with a customer, make

sure it has the connectivity that you

are looking for USB. As I've said, it's only

for a printer that's close by. It's

normally only has the function to

connect to one machine of that USB cable,

and if you do decide to go for the USB

printers. Something I want to mention to

you guys here. It doesn't matter what

brand or what model you buy, the majority

of these printers do not come with the

USB cable included. I'm sure there are

exceptions to the rule, but the ones I've

encountered they don't normally come

with the USB cable included. So guys, if

you are going to be buying this for your

customer or selling to your customer, I

would highly recommend you advise the

customer. Dear sir or madam, your printer

will most likely not come with a USB

cable included. Would you like me to add

that view as an extra. And that's just

called being professional because if

you're going to sell the customer a

printer like that, and they're going to

go and unbox this and they're gonna find

no USB cable, they're gonna blame you

even though it's technically not you but

at the very least it should have been

your responsibility to know that, and to

at the very least inform the customer

that, "Hey, the cable is sold separately."

It's just called being professional,

then you also get ethernet. Now ethernet

is a network cable. Now the first thing

that pops into most people's minds here

is a lan cable, and yes in this case, we

are talking about a lan cable, but for

those of you that don't know this yet

ethernet is not specifically just Lan

cables. Ethernet is many kinds of data

cables. These could be telephone cables.

In other words, get free. They could be

Cat 5 cat 6 cat 7 cat 8. They could be

coaxial cable. They could be fiber cable.

All of those cables fall into the

category called ethernet. So

is not necessarily limited to just lan

cables, like a lot of people seem to be

thinking. Anyway when it comes to

printers, this actually is a lan cable. So

you could go and connect your printer

via Lan cable. This is normally what we

tend to go and do for the bigger office

printers that we share amongst our

colleagues.So we'll go and put the

printer one side. We make sure. It's got

power. We'll plug a lan cable into it and

we will install that printer on every

machine that needs to be able to print

to that printer obviously and then they

just go and collect their print jobs at

that printer all over the same through

the network. The last way you can go and

connect this printer. This is more common

for once again, the cheaper models

Wireless. They need to be very careful

buying yourself for a customer a

wireless printer these days, guys. Because

you might be buying this for a customer

now, and you might be under the

impression and they might be under the

impression that it can connect to the

existing office Wi-Fi, and now when you

get there you give it to the customer. It

turns out this printer can only generate

its own little hotspot and the customer

is going to have to go and connect to

that every time can you imagine how

upset that customer is going to be with

you because it's something you are

expected to know. Now, it's impossible for

us to notice stuff sometimes unless

you've bought that exact mode before but

other than that it's, it's kind of

difficult for us to notice that when we

we don't know everything.

So yeah, be careful of that guys which is

why I went into the store. The other day

looking for a printer that's got USB

function.

So I had a printer this printer of mine

has USB function and wireless and I

don't mind the wireless, it'll be awesome

if I can connect to it wirelessly on my

home network.

But I was concerned that if I were to

buy one, it might have its own hotspot.

There's a very good chance of that. So I

thought okay, you know, what let me get

one that also has a USB function just in

case that happens to be the case and I

bought one I struggled to find one.

That's got a USB function and eventually

I found one and guess what? It's wireless

function was exactly what I thought. It

was? It, it makes its own little hotspot.

Most of these printers when they make

their own hotspot. They've got a password

on that and for the life of me, I could

not find this password anywhere. I

couldn't find it on the top. I couldn't

find it in the manuals. I couldn't find

it anywhere and then I read somewhere

online that hey, this is sometimes the

serial number to print and I fought no

really because that's a very long thing,

and I typed it in and behold. That is the

password. So if you guys can't find the

password to your printer's own little

hotspot, try the serial number there's a

very good chance your serial number

might actually be deposit guys.

All right, let's talk about print

preferences so how you access this. This

is probably going to vary you know from

laptop to desktop. It's going to depend

on what operating system you're using,

and if you're using something like

Windows 10 or 11 like most of you guys

will probably do,

um it's going to depend on whether

you're using the old control panel or

the new control panel called the

settings app. For those of you that's

familiar with the settings app. So potato

potaro there is a picture for you guys

of what it more or less looks like and

then when you happen to go into the

printer preferences. It does not look

exactly the same for all of you guys,

it's going to vary from printer to

printer from make to make from model to

model, but in essence, the things you guys

will be able to go and configure there

will be things like paper quality, you

can go and choose the size of the paper

that you are using or the print is

currently using. Most commonly, it's going

to obviously be a four. That's what most

of us use. You can go and choose the

source. So this is a big printer, not just

a small printer if it's a big printer.

It's got more than one paper tray. You

can choose the source. Which trade do you

want it to use? There's probably a good

reason why you want to go and use a

specific tray. Maybe the other one is

empty maybe, it's broken. I'm sure you

have your own reasons you can go and

choose what type of paper, it's using you

know so if it's normal paper or is it

some other kind of paper? Because

sometimes the printer needs to know

otherwise it's not going to handle the

right way and you can go and choose what

you want to go and use draft or economy

mode which means it's going to just

basically do it in a very very very

light ink mode. It's going to save you a

heck of a lot of ink if you're just

testing something then you have options

like finishing. How do you want it to

finish? This is more applicable to those

huge office printer. The expensive ones

that not all of us can afford. So some of

these big printers have finishing

options like duplexing and book fault,

and you can sometimes even go and choose

the orientation. I've seen that one

actually is an option. You will find on

some of the lower ranking printers in

the preferences,

all right. Let's move on to printer

sharing all right. So there's various

kinds of printer sharing. We can do folks.

The first one is print server. Printer is

attached to network and clients connect

to it directly. So what's going to happen

here is this is usually one of those big

office printers. In most cases, it's

plugged into a normal Lan cable and it's

installed on an actual server or people

are just gonna go and install the

printer directly on their respective PCS,

just installing the driver and there

they go so whenever someone wants to go

and print something. They just go and

open the respective document they select

this office printer that they've got in

common in the menu and they can go and

print it one person is not influenced by

another person on the network or another

device. The only exception to this is the

actual queue on the printer because the

two people are printing on the same

printer at the same time. Obviously, the

first come first serve scenario will

apply here later. Then we have a printer

share. This means the printer is

installed or attached to a PC host and

it's managed by a PC host. So to give you

guys an example here is imagine you have

a small office, home office environment.

So it's an office that's got about

approximately 20 people in it,

approximately 20 desktops on laptops and

in this small office environment only

two users have small little printers. So

two random people have got small office

printers and there are on these people's

disks. So those two people can obviously

print because they have their own

printers but what about the other 18

people can they print now by default. No,

but what they can go and do is they can

go and take their respective documents

and they can email those documents to

those two people. It's got print this and

ask them very nicely to print it for

them or they can go and take those

documents and put them onto an external

drive a memory stick or they can just

send them for the network, you know.

There's various ways of getting it to

one of those two people. It actually has

a printer and you just basically need to

go and beg them or ask them very nicely

if they can print the document for you.

Well, something else you can go and do

here in no scenarios is on those two

computers where those two printers are

connected directly. This could be

probably be via something like a USB

cable. You can actually go onto those two

computers and you can go and share those

two printers, yep and when you share

those printers. All you need to do or all

the other users have to go and do is

they just type in those two computers

names with our IP addresses on the

network. So if I go to my machine and I'm

one of the other 18 people, I'm gonna go

and type in the IP address or the name

of those two PCS. That's got those

printers directly on them as soon as you

do that, it's going to open everything

that those machines have got shared

including their printers and all you

need to do is just double click on their

printer or right click on it and say

connect and voila. You will be able to

print to their printer. The catch here is

those machines are acting like a

middleman, and you need them to be on. So

that person turns their PC off. You can't

print so it only works if they have the

machine turned on at that point in time.

So if that person is not in the office,

but they happen to have left the PC

there. You just need to turn the PC on

you don't even need to log on, you know,

you don't even need to log on by the

password screen. You can literally just

leave it idling there as long as the

prints. Put it on all that stuff is

running in the background. You will be

able to still print for that person's PC.

So everything will be managed by that

PC, which is why you know the queue is

managed everything is managed by PC,

which is why it needs to be on. So on

that note, let me show you guys how this

will work. So what I'm going to do is I'm

going to go to the control panel of my

computer. It happens, it just so happens

that I've got a small printer installed

in this computer that I'm using today,

and I'm going to show you guys a couple

of these things that I've just explained.

So let me switch over to control panel. A

few moments later,

right folks. Here we are on my control

panel. So the one that I'm talking about

today is this little Canon printer that

I've got going for me here. What make it

is, what model it is, honestly it does not

matter,

but like I said earlier, if you were

to go and right click on these printers,

and if you were to go to the preferences

or the properties, that is going to vary

from make to make and from model to

model. So what you see in my menus, yes,

you will for the most part have the same

options, but it will not look the same as

mine and it will not be in the same

places as mine, but the theory and the

concept still applies. So we go to my

printer properties. That's where I will

have the ability to go and share my

printer. So I'm going to go click on

printer properties.

If I drag this here, you can see mine's

very clearly labeled. Yours will also be

I can't guarantee that it will be a tab

it might be a tab. It might not be a tab.

It might just be listed as a button but

it normally is very clearly labeled the

sharing function. So I'm gonna go click

there on sharing, and this is something.

I'm gonna go and do in just a bit if I

were to have gone and right clicked here,

and I said printer preferences which is

one of the pictures we saw earlier. Mine

looks a bit different than what you guys

saw earlier. It's regarding this printer

of mine which is a very cheap, small

entry-level printer. I can go and choose

the paper size the media type. You can

see what they mean by media type. That

can be plain paper, is it photo papers, it

does glossy kinds of papers if I plan on

printing glossy, you know, photo, you know,

kind of papers, you know photos then

that's the kind of paper. You want to use

that's usually a lot more expensive than

your normal conventional paper quality.

Let us know how much ink is it gonna go

and use paper source. So where is it

going to be getting the paper from? Minus

G printer. It literally looks like what

you see there in a picture certainly has

one you can get the paper from and

that's the back. So this little flap here

at the back will just open, I'm just

going to put paper there in the back. So

I already have one Paper Source but they

make it a printer the more likely. It's

going to have other trades for that

matter.

So I'm going to close this one up. Close

that back up let me, just go back to

properties.

There's my sharing tabs at the moment.

This printer is not shared. So what's

going to normally happen here is this

printer here will have the printer's

name in there, and what you need to go

and do is give it a proper user-friendly

name. So I'm gonna have to click here on

share but before I share this. Let me

show you what it currently looks like

when you run a search for my machine

over the network. So I'm going to quickly

switch over,

all right. Here we go, folks. So that is

currently my private IP address on my

home network today. It's 103, 192, 168, 0103.

I could have either typed in my

machine's name or I can type in the

private IP address,

and that is everything that's currently

shared on my machine. So if anyone were

to go and type in my machine's name or

IP address. This is what they will see at

the moment. It's just files or folders

and stuff that's shared no printer at

least not yet anyway. So let's go back to

that printer menu. Let's quickly go and

share that printer,

all right. Here we've got that menu open

now, I'm gonna go click here. Share this

printer. Give it a name. So if this is a

big company environment, and there's a

lot of printers and it's a big building,

you might want to go give this a very

proper accurate name. So this is, for

example, the printed reception, you might

want to go and say something like

reception printer. Then at least these

folks know which printer they're about

to go and connect to and where they need

to go and collect their documents. So in

my case, I'm just gonna go and type in

may not printer.

There we go. That's my name, by the way,

don't wear it out,

okay. So I'm gonna go and say apply, okay.

And now it doesn't show yet. So I'm gonna

have to refresh if I right click, and I

say refresh check it out folks. That is

what people will see now. So all they

need to do now is they just go and right

click here and they click on connect or

they can just double click, you know, in a

matter about one or two seconds. It's

going to connect that printer to varying

machines, and the next time they want to

go and print the document, they can

actually open that document on their own

machines and they're gonna have this

printer listed. It's going to be listed

as whatever name you typed in here. They

click on it, and it will print the

document assuming the PC in the middle

is turned on, which is now in this case

me. So let's switch back over to that

presentation of us, all right. Here we are,

and the next topic up is printer

security. Now, we did briefly hitting

around on this topic earlier.

I told you guys when you go and put a

printer somewhere, you might want to go,

put a pin on it.

So people want to go and release a

document or scan a document, you can go

and have them put in a PIN to release

the documents or to go and do scanning

which also allows you to keep logs of

who was using the printer. So if it gets

a used or abused or whatever the case

might be, you can go and check the logs

anyway so regarding printer security

user Authentication.

So when it comes to user authentication

print server versus share printer. How do

we verify people are who they claim to

be, and how do we keep tabs on them and

to see who actually use the printer who

did not, who's abusing the printer, who is

wasting paper, who's wasting ink all that

kind of stuff. So when it comes to print

server. That's the one of the most

companies thing to go and use. You've got

a heck of a lot more control. You can go

and put pins on it. You can go and force

people to use some sort of fancy card. If

your printer is that fancy, you can go

and keep logs. You can go and see exactly

who printed when they printed how much

they printed how much paper, and how much

ink they were using. So you've got a lot

of control when it comes to the print

server method. The drawback that I want

is it's slightly more complicated, I'm

not going to say, it's rocket science.

It's not that difficult. It's just

slightly more complicated than the

shared printer option. So the share

printer option is the one. I just

demonstrated for you guys that is very

very easy to go and set up literally,

like you guys just saw. So the benefit

there is it's easy peasy. The drawback is

you don't have as much control over it, I

can't exactly go and see who's printing

from my printer and I cannot 100 go and

choose who can go and print who cannot

so I can go and put sharing permissions

on my machine. So you cannot open my

machine unless I've given you an account

with a password. So if you want to go and

access my machine over the network, you

need to type in a username and a

password before you connect with my

machine. That's the only real user

authentication. You can go and enforce so

security is quite lacking when it comes

to the shared printer method then we've

got secured print, and badging which is

something I've been mentioning. This

whole time hold the print jobs until

user releases at the print device more,

and more companies are using this method

these days, guys. So there's just too many

people wasting paper wasting ink and

just Printing Random nonsense which has

got nothing to do with the work. They

will go and print the the guide To The

World of Warcraft or something random,

like that which has got nothing to do

with work and it cost the company money.

So every weasel on his uncle goes and

prints nonsense like that before you

know it you're wasting a ton of money on

paper and ink. So what they do now is

they will go put pins at the very, very

least a pin it's sometimes a badge but

I've seen the pin as the more popular

option. We're gonna put some sort of pin

system on the printer and if you print

something. It's not going to be printed

immediately until you get to that

printer, and you insert your PIN number.

Otherwise, people are also going to take

your pages. That's another issue

Apprentice. You'll print something, you'll

get there and your papers are missing

because someone took it. And they didn't

have the decency to go and bring it back

when I saw that, you could by mistake. So

at least now, nobody's going to be able

to take your pages by mistake or on

purpose. When you get to the printer, you

type in your PIN. It's normally a four

digit number. It could be longer or

shorter and when you do that. Only when

will it print your document which means

people cannot exactly just go and take

your documents unless you still left it

there at that point in time;

And now this pending system also allows

companies to keep track of who printed,

you can release by entering the pin or

swiping a contactless smart badge on the

reader on that printer. I haven't really

seen those they're very, very rare. It's a

very expensive option, but I think going

forward we'll probably start seeing more

and more of those, you know, because that

is the future after all that log have

been mentioning at all this time. So

that's the history of print jobs. So if

someone was wasting paper ink, I can go

into the logs and I can go and check

exactly who was the person that was

printing so much because I can see via

your logs. So if you were typing in your

pin that pin is associated to your name,

and I can go and check which name was

the culprit here

centralized logging. So this is all kept

on a server somewhere. All right, folks,

that brings us to the end of the first

section in this module. Let's move on to

the next which is replace print device

consumables. So the consumables. That's

being mentioned. The title is things

that's being used kind of like in your

car. You'll be surprised to know how many

similarities there is between printers

and cards for some strange reason. So

we're going to look at a vehicle, a car,

you know, that would be things like your

tires or wheels depending on which

country you're in. You might call it

something different the fuel, the oil, you

know. All that kind of stuff that you

will go and replace from time to time of

course printers. That is the same deal,

that'll be things like paper but various

sorts kinds of ink. They use the rollers

all that kinds of jazz.

So let's go and look at laser printer

maintenance first. We're going to go and

tackle quite a few different kinds of

printers. The first one up is Laser

Printers. So let's first talk about

loading papers into these Laser Printers.

Laser Printers are easily the most

common kind of printer you guys will

find these days, especially an office

environment at home. It will probably be

a 50/50 kind of deal between the laser

and inkjet, depending on what your budget

can afford but I would recommend going

laser. If you can afford it yes laser

costs roughly about twice as much as an

inkjet for home, use at least the initial

cost of it, but in the long term it's

going to save you a heck of a lot of

money guys, Laser Printers. Use something

called toner, you know, for the ink where

inkjet printers use Liquid Ink, you know,

liquid ink cartridges and those work out

very expensive. So you want to try and

get yourself a laser printer if you can

afford it. The one I was using for my

demo earlier was an inkjet printer and

at the time when I needed the printer it

was during cover I didn't have money for

for toner ones for laser. So that's why I

got that so when it comes to loading

paper into your laser printer. The first

thing you need to go, and look at is the

media type selection. What kind of media

type are you going to be shoving in

there this is A4 A5 A3, not open this

Tech all size papers, you need to make

sure. You got the right type of media. You

need to go and check the media guides. So

some of these huge big office Laser

Printers, when you're going to open the

paper tray, you'll find they've got these

nice little guides inside we can go and

choose what type of paper you're putting

in there. So if you're about to go and

put an A4, you're first put in the A4

paper and you'll find these guides that

basically keep it in place which

basically tells the printer what kind of

paper. You're putting in there pretty

neater right when you've got Proper

Storage where do you put the paper, I'm

not talking about putting the packs of

paper on the shelf or a drawer somewhere

I'm talking about actually inside the

printer. Some of these huge offer

sprinters have got trays, paper trays, I

think is what they call them some of

them are just used for storage some of

them are used as backup trays. So as soon

as it finishes the paper in the one tray,

it'll actually switch over automatically

to the second or the third or the fourth

tray depending on how many trades of

course. It's got some printers have got a

lot.

Let's look at replacing the toner

cartridge.

So when it comes to changing the

cartridge guys. This looks different from

printer to printer. It's going to depend

on the mic. It's going to depend on the

model most other cartridges will look

something similar to what you guys see

there in a picture, not exactly like that.

It could sometimes just be like a

plastic bottle kind of thing but either

way it is still referred to as a

cartridge in some cases even though, it's

actually a bottle. I've seen people just

call it the cartridge. Now one, what do

they wanted you guys see that in the

picture. That is an actual cartilage

where you put that in. How you put it in

I can't tell you? It depends on the

printer every printer is unique, but it

normally involves opening some sort of

special panel or some sort of special

tray or maybe a panel and a tray and

then it's gonna go, and expose the

various kinds of cartridges. Some

printers only have one, which is normally

black some of them will have one, two or

three or even four cartridges. So if it's

two. The one will be black the other one

will be a mix of three different colors

if it's four kind of like the one, you

see in a picture. It'll be a black one

and then three colors. The bluish one

which we call cane the pink one, which is

normally referred to as magenta or even

sure if I'm pronouncing that correctly,

and then the yellow which is well yellow

when putting in a new cartridge into a

printer. There's something you guys need

to be very careful for and this even

applies to those bottle kind of

cartridges various packing strips. So

it's not a matter of hey, let me just

shove in a new cartridge. No guys,

these cartridges are sealed. There's a

bit of a strip on, it's kind of like a

sticker and it basically closes the the

hole where the ink is going to be coming

out it's powder ink, the toner is powder

ink and this is just to prevent it from

making a mess and all that kind of stuff,

you know, there's various reasons behind

that there's a bit of a picture for you

guys of what that would look like. So if

you look at the picture at the bottom

right. There's a little arrow there that

arrow and the little orange strip next

to it that is the strip. They're talking

about so you need to remove that strip,

usually on the cartridge various

cartridges have various kinds of strips

you need to move that first and only

then can you actually put the cartridge

into its slot and funny enough. The same

thing actually applies to other kinds of

qualities like if you go look at an

inkjet card, which it also quite often

has some sort of strip that you have to

go and remove first. If we can actually

just go and put it into the printer.

So something, I want you guys to keep in

mind or just be mindful of if you go and

decide to go and replace these

cartridges is you cannot exactly just go

in front of the trash. I'm sure some

people do that maybe some of you guys do

that, but it's actually not really good

for the environment if you're up for

that kind of thing, and it's actually not

allowed in a lot of countries. It's

actually against the law. I know my

country's against the law to throw those

things into the trash. So you should go

and dispose them the proper way, you'll

be surprised to know that in a lot of

countries. These things are actually

worth a lot of money depending on what

kind of cottage it is you can go and

recycle them and you do get a fair

amount of money back for those things. So

if you want some pocket money for beer

after work, or something in that regard

you know some cartridges, you know. If

you're going to recycle them assuming

you can find a place that actually takes

them back, that is a good way to go and

make yourself a decent amount of cash

guys in case, you weren't in case you

didn't know that

when it comes to cleaning of a printer.

There's various ways you can do that.

It's gonna depend once again on what the

size of the printer is what kind of

printer it is. Are we talking laser here,

or something else but generally, it

involves opening one or more panels

cleaning some of the components inside,

and one of the ways we do that is to use

a cloth a very soft fiber cloth and you

might need to use some sort of liquid.

It's not normally water. I suppose you

could use water but we don't recommend

it. It's normally an alcohol that we use

not the kind that you can consume. No,

it's very poisonous to humans. We use

isopropyl alcohol. It's the kind of

alcohol you use to go, and clean printers

clean the heads, clean this, clean that,

and it's also the same kind of alcohol

you'll use to clean your glasses, if

you're wearing glasses. Yep,

and then let's talk about the feed and

transfer rollers. There's a bit of a

picture of that guys. Please take that

off a pinch of salt, it's going to look

very different for every printer. So it's

just like opening the Bonnet to a car's

engine. In essence, they do the same thing,

they get you from A to B. It's an

internal combustion engine that uses

fuel that kinds of stuff, but where you

find the components like the alternator,

the water pump, the fan belt. All of these

assorted components. It's different. It

looks different in your car, it's local

in different place every car, but they do

the same thing in the end of the day,

printers are the same thing when you

open a printer they look different than

each and every one of them, but they do

the same thing in the end of the day. So

that picture there. Take it off a pinch

of salt. What we see there is a picture

of the rollers. They're made of rubber.

That is what actually picks up the paper

or the tray because it's rubber. So it's

going to press down on the paper which

means it grips it very nice it's gonna

move the paper around and inside this

this pipe is going to go through many

many rollers in the printer to get to

where it needs to be.

As time goes by, these rubber rotors get

smoother and smoother and smoother just

like the tires in your cars, you'll see

there's a lot of similarities between a

printer and a car like I said earlier I

noticed that purely by chance one day. So

just like the tires in your car, it gets

smoother and smoother over time and then

obviously you've got less and less grip

over time, and you can start slipping on

the road especially if it's wet same

thing applies to printers. Guys, as time

goes by those rubber rollers, they get

smoother and smoother. They've got less

and less grip which means it's going to

start slipping and when that starts

happening. The paper is going to go in

skew, it's not going to go in the way

it's supposed to and that's the most

common reason the average printer will

normally have a paper jam is because one

or more rollers are starting to slip

they don't have grip, and it's this clear

signage you need to go and replace these

rotors just like the tires in a car, the

rollers in a printer can actually be

replaced guys. Pretty neato, right and

just like a car that needs to be

serviced every x amount kilos, or x

amount of Miles. Same applies to your

printer every certain amount of clicks

or ticks, you know, pages you need to go

and service that printer. So this

involves normally changing things like

the rollers, just like you're going to

change the tires on a car.

So every time your printer prints a page

that can be referred to as a page that's

been printed or a click or a tick your

printer has a lifetime counter of how

many ticks or clicks or Pages it has

printed in its lifetime. There's also

other names for that, just like a car

that's got a lifetime mileage on it or

kilometers on the clock.

So depending on which country you're on,

you might call it kilos, you might call

it miles. There's a lifetime counter on

it and that shows you how many it has

and when it reaches a certain amount of

mileage, you need to go and service the

car it needs to go in for a service. Same

thing happens with printers. Now, there

are times on life when your car needs to

go in for repairs or certain things

needs to be replaced before the service

interval it happens. It's got nothing to

the age of the car, it's completely

random in some cases printers are the

same guys. So maybe at a certain amount

of ticks, it was supposed to have its

rollers changed and then something

happened and now you need to go and

change one or more of them ahead of time.

It is gonna happen. So that's where you

come into places ignition and you're

gonna go to the site, you're gonna

inspect it and when it keeps getting

paper jams over and over the same place

after inspection, you might realize that.

Oh, it's the rollers. They're too smooth

and you're gonna change one or more or

just all of them it's usually, basically,

going to change them all because if one

of them starts slipping the other ones

are not far behind,

right, folks. So that's a bit about laser

print this as I've said before it uses

powder ink and what it does is it uses

you know charge as a charge of some

things negatively and positively the ink

the Pipers, you know, the one gets charged

positively the other one gets charged

negatively. The end of the day, the piper

gets attracted to the uh, the ink gets

attracted to the paper powder ink and it

basically fuses to the paper using heat

not the actual topic here because the

topic here is more about maintenance,

just what I've mentioned today for you

guys. Now, moving on to our other kind of

printer here that would be inkjet

probably. The second most common kind of

printer you get, we're more specifically

going to be talking about the

maintenance aspects about it, not the

actual printer itself but for those of

you not familiar with inject printers.

It's probably the second most common

printer you would get in a household

this actually might be the most common

kind of print you get because it's the

more affordable one when it comes to

buying, but it's not, not the most

affordable one when it comes to

maintaining when it comes to maintaining

laser is usually the cheaper one out of

the two. So inkjet printers also uses

cartridge is normally a black cartridge,

and then they've got another cartridge

which is a mix of those three colors. We

mentioned earlier, which is cane, magenta

yellow. Sometimes these three colors will

be separate cartridges but from my

experience in most cases, there will be

in one card. It's just a much bigger card

which compared to the black cartridge.

So when it comes to replacing this

increased code just you can if you want

very very very expensive or you can

actually go and reuse the same cottages.

I suppose you can call it recycling. So

you're gonna go and take that card. This

has got like a little sticker on one of

the holes

you can go and take a syringe of some

ink and you can actually go and refill

this cartridge. It's not always advisable

because it makes a heck of a mess. You

need to know what you're doing but

inside these cartridges. It's effectively

a sponge when you take a syringe, you can

actually go and refill the cartridge. Be

careful not to overfill it, and then once

you've done that you just reseal it

again with a nice little sticker, and you

can actually go and reuse the same

cartridge, they don't tell you how many

times this can be done but from my

experience, I've seen it normally works

about three or four times and after that

the car just needs to be replaced after

that. It just starts making a mess and it

just really doesn't work but still,

refilling it is a heck of a lot cheaper

than buying a new one. It's really really

a heck of a lot cheaper when you get

something called print head alignment.

It's not really something you yourself

have to go and do it's something that

most of these printers do themselves. It

takes a while and it makes a heck of a

lot of noise so when you're about to go

and print something, especially if the

print has been off for a while. You'll

hear the printer making a noise. You're

going to hear it going ziggity zag

ziggity zag inside even though it's not

printing. It's because it's aligning

itself.

When you get something called print head

cleaning, that is the actual cartridges

themselves. There's only at least two

cartridges in the average printer and on

the actual cartridge themselves. There's

a picture for you guys of what it would

look like more or less the bottom of

that cartridge that head needs to be

cleaned from time to time. The ink gets

hard, you know. It gets dry on there and

sometimes you just need to get it off,

and the way we do that is with isopropyl

alcohol. In most cases,

be careful. If you don't do this, the

right way. It's going to make a heck of a

lot of a mess in your printer space. In

the beginning, time eventually does go

away but sure you don't want that mess

in your printer. If at all possible, try

not to touch the head. Those heads don't

like being touched. If you touch them,

it's just going to smear all over in

your printer. So do not touch the head,

you can only touch it with something

like a clean cloth fiber cloth or you

know, maybe some sort of cotton ball or

something which you can go and use of

isopropyl alcohol. The only real thing

you can actually go and use to touch

these hits,

all right. Moving on to thermal printer,

so more specifically, the maintenance. So

the thermal printers for those of you

not familiarize the kinds that you'll

find at most point of sales. So if you go

to a store grocery store. Close store,

wherever normally when you purchase

something, they will give you an invoice

or a slip of some kind and you'll find

in most countries. Most of the time that

invoice let slip or that receipt

whatever you guys call it in your

respective countries. Usually, that is

printed with a thermal printer in most

countries, you'll notice this because

after a couple of days or weeks or

months. That's slip invoice or receipt or

whatever you want to call it. It's going

to become faded and Faded to a point

where it's actually just blank. You can't

see anything on it, and the reason behind

that is because it uses a wax kind of

ink. So it uses heat, it's a wax kind of

ink and if it's exposed to heat or light.

It'll start fading and fading. So if you

need to keep a receipt or something for

guaranteed purposes or warranty purposes

or whatever your reason might be, maybe,

for tax purposes you should probably to

keep that in a cool dark place like a

shoebox but even while you do that. It's

slower so my advice to you. If you need

that receipt for something scan it. So if

it's for your taxes scan in the

beginning, when it's nice bright and

clear and then later on. If you do need

it and it's faded then at least you

don't have to worry about a fader,

because you still have the clear scanned

version of that receipt. So once again,

this printer uses a direct thermal

process. It applies wax ink to a slip or

paper of some kind the paper selection

is going to vary from printer to printer.

They're not all the same, you'll find

every point of sale system has a

different size printer but they normally

work with some sort of roll of paper

eventually when the roll is done or

empty, you'll find a person behind

account that's going to go get another

roll and they're gonna go and put it in

there. It takes a while for them to get

it in there and eventually it's going to

print again when it comes to cleaning,

and clearing the debris, it's not

something you have to really worry about

too much of these printers but over time,

inside where the roll goes, there's a bit

of debris. Because normally we tear off

these slips of papers and as time goes

by that serrated teeth gets a bit dull

and you need to go and replace those

from time to time not often and an

inside of that slot where the paper goes,

there's a lot of debris just lying

around there because if you're

repeatedly pulling paper, pulling paper,

pulling paper every day. It gets dirty in

there. It gets messaged. You need to just

go and clear it out very quick, very easy

to go and do that. All right, guys and

then the last thing that I've got for

you today in this module is the impact

printer, it's very very unlikely you guys

will ever encounter this printer, it's

basically extinct but I still see them

from time to time now. My country for

some reason the only place I ever find

these and I don't know why is that a

pharmacy. Every time I go to a pharmacy,

different companies, different brands all

pharmacies here they always have one of

these impact printers, I don't know why

if it's some sort of fetish, I don't know

so the main difference to these printers

are they are insanely cheap when it

comes to paper and the actual ink

Associated. A drawback is since they are

nearly extinct good luck finding spare

parts. If they break because you're not

gonna find any they, don't really make

these anymore. I don't think they make

them at all, quite frankly. So if you have

a printer that's going to break down on

you the technician. Even if they know

what they're doing, they're not gonna be

able to find spare parts for you unless

they've got other printers secondhand

ones, which are broken down and maybe

they can go and sell with some spare

parts from those printers, but you're not

gonna find new parts for these printers

anymore. It's difficult

the paper they use. It's the width of an

A4 page but it's not the length of an A4

page, it's one long continuous page and

you're gonna have to tear it off kind of

like a slip or receipt. It's got serrated

teeth, you'll have to go and tear it off

these papers and unlike most printers,

these printers do not use rubber rollers

to get the page to move. It uses those

those holes that you guys see in the

picture you'll see on the sides of that

page. There's holes. It uses sprockets. So

on both sides of the paper. It's got

sprockets looks kind of like little

gears a little teeth that basically goes

and fits perfectly through those little

holes, and that moves the paper along and

once you've printed your paper, whatever

it might be that you wanted to print on

that you can actually tear off those

sides of the holes to make it look nice.

So you don't have to worry about it you

know looking unappealing you can

actually go and tear it off.

So paper selection. Unfortunately, only

takes one size paper, it cannot use other

signs of paper it uses ribbon. So it's

not liquid ink. It's not powdered ink

it's an actual ribbon. It looks like a

black purple kind of paper that gets

striped by pins. So when you print the

documents got a bunch of letters on it,

this printer's got pins inside that

strikes that black purplish kind of

paper and it basically copies that

symbol onto the piece of paper. So if

it's a letter A or the letter Y or the

letter C, you want to print it's going to

strike that ribbon with the little a b

or c, and it's going to copy that symbol

onto the paper for the lack of a bit of

description. That's basically what's

going to happen. Pretty neato, right. It

makes a heck of a lot of noise this

printer, you know, goes. Yeah, I know it

sounds weird but that is what it does.

Anyway folks. That's the end of section

two in this module. That leaves us with

the last module, the third module which

is troubleshoot print device issues. Now,

your photo can probably guess that this

specific section is all about

troubleshooting your printers. So yes,

this section is for people studying for

the exam blah blah blah but this section

can also be very useful for people. It's

just troubleshooting some sort of

printer related issue. So maybe you are

not studying for the exam or maybe you

are but if you're experiencing some sort

of print related issue with one of your

users clients customers, this might

actually be a nice little

troubleshooting list for you to go

through guys, you can actually come

through this list and just come and

check maybe the problem, you are

experiencing there. Maybe it's listed

here and if it's listed here, maybe you

can find a possible solution, maybe not.

The end of the day, you've got nothing to

lose and something to gain. So I would

say maybe bookmark specifically the

section, not not the whole video, just

this last section for troubleshooting

purposes if you are the kind of person

that works with printers. You never know,

maybe it'll help you guys out of a

pickle. Jam.

Anyway before we jump into our little

list of troubleshooting steps and all

that kind of just, if you guys are still

watching at this point in time because

it's quite deep in the video, this is the

usual section where I'll give you guys

some random non-so Doo type in the

comment section just for gags and fun,

you know just to keep you guys awake

otherwise, you guys are going to fall

asleep.

So I was watching the Shrek movie last

night of my boys and I saw this random

section in the beginning of the video

beginning with the movie where they

talked about the muffin man. So if you

guys want, you can go make a random

sentence in the comment section about

the muffin man if you ever watched the

Shrek movie. It's the beginning of Shrek

one. It's an animation movie for those of

you that don't know Shrek one. So go make

a comment in the comment section about

track one. That's just to confuse the

people that hasn't watched up until this

point of the video

um only. The people actually watched up

until the end of section two will know

what the heck you are talking about the

race. They're gonna be very Clueless

if you want you can also go and post

your questions in the comment section,

but try and keep your questions to the

relevant module, like I said before in

the other modules. So if you've got a

question about something in a plus, try

if possible to put your question on the

relevant module you know. It's just to

make my life easier when it comes to

answering nobody's questions. I mean, it

doesn't help you go and ask me questions

about motherboards on the module which

is all about printers. That's just no,

don't do that ask me about your

motherboard questions on the motherboard

module, asking about your printer

questions on the printer module. So this,

this module is all about printers. So if

you guys have questions, you can go post

post them in the comment section but try

as close as possible to keep them

regarding printers unless of course, it's

about the the courses in general or the

exam in general,

all right. So finally getting to the

printer issues. Printer connectivity

issues. Let's start with that one first.

You are the user the client, the customer,

complaining moaning and groaning that

the printer does not want to connect.

You're troubleshooting but you don't

know why. So it can't detect printer to

install it or the printer is reporting

that it's offline body operating system.

So what can we do about that the very

first thing I want you guys to go and

check is verify power and the status via

the print device control panel. That's

the first thing you can go and do make

sure the print is actually on. I know it

sounds silly but you'll be surprised how

many times the printer is actually just

plugged out or turned off by the wall

socket or just not plugged in behind the

printer. So make sure the print is

actually on double. Check it on the

control panel then you guys can move on

to step two, which is to check removable

components cartridges and service panels.

Some printers are fussy. If there's a

panel that's open or something that's

still open or something that's been

removed, like I got three some of these

printers are fussy and just refuse to

turn themselves on or do not want to

connect it's kind of like a safety

function. So make sure all the panels and

everything is closed and plugged back in

the way, it is supposed to be.

The third time you guys can move on to

is to try and print a test page from the

print device control panel, assuming of

course the printer is able to turn on so

if it's able to turn on, but you just

can't connect to it try and see if you

can print a test page from the printer

directly a lot of these printers have a

print function where you can go onto the

control panel and print the database

from there, instead of doing it. From your

computer is it able to do it from there,

do you know it really is some sort of

connectivity issue. Do a power cycle on

the print device or consider doing a

factory reset. Now, the word power cycle

or words power cycle sounds very fancy,

and complicated that's typical CompTIA

for you. That basically just means

restart the device. So whenever, whenever

someone says do a power cycle. It really

just means restart that device and it

sounds funny because what that

surprisingly does solve a lot of

problems. Guys, you'll be surprised to

know how many times, it really does solve

a problem to just go and restart

something and now we always joke on it

where we say, "Hey, have you tried turning

it off on again." We joke about it but

surprisingly, it actually does fix a lot

of issues. So try restarting the device,

if that doesn't work, you may or may not

need to consider doing a reset on that

printer.

The fifth item here on the list I've got

for you guys is to inspect the cables

and connectors which you might have

already already done in step one. You

know when it came to power. You might

have checked the power cables. So check

the power cables if you have not done

already, check the network cables if it's

using some sort of network cable like a

lan cable check it. Make sure it's

plugged in correctly. Make sure it's not

damaged somewhere along the line, you

never know it might have gotten damage

from it along the line guys. Now, let's

move on to another issue. You guys will

probably encounter with printers very

commonly printer feed issues most

commonly. It's going to be some sort of

paper jam that you guys can encounter so

it comes to pay Jam

identify the location of the paper jam.

If it's a very small printer on all

printer, you might have no idea, you know,

maybe it'll just tell you hey, there's a

jam. Maybe it won't. I've seen sometimes

it does sometimes it doesn't, but the

more modern printers, especially the big

ones, they will tell you that there's a

jam and not just that it'll even tell

you where paper jams are, which I find is very

useful it'll tell you. It's in tray one

or trade two. It's under panel one or

panel two and you can actually go and

open that panel and you'll find the

paper is jammed there. Now, the proper way

to release this would normally be to go

and turn the printer off,

to turn it off by the wall, then as well

you know turn it off by the wall socket,

unplug it from the wall socket and then

you wait about five to fifty minutes for

this printer to cool down first because

a lot of these printers especially the

Laser Printers get very, very hot. You can

get third degree burns. You can even end

up in the ICU in the hospital. You don't

want that guys. Now over time, you'll see

some technicians won't even bother

turning the printer off the littlest

open the panel while the printer's still

on in most cases. The printers will go

and scream about it, they'll go and make

some loud beeping sound of some kind

going BBB to basically say hey, there's a

panel open and that's probably not the

way you're supposed to be doing it. But

as time goes by, you are going to gain

experience and you're probably gonna

learn how to go and do that safely.

I do not recommend you guys do that

unless you know what you're doing. It's

kind of like a mechanic on a car. In the

beginning, you're probably gonna keep all

costs off,

um you know you're gonna make sure the

handbrake or the emergency brake is on

and all that kind of stuff when working

on the vehicle. But as time goes by,

depending on the problem, you might not

even turn the car off because you'll

know how to safely solve the problem

while the vehicle is still running.

That's called experience. Same thing

happens with printers, guys. As time goes

by, you'll know when you can go and turn

the printer on and when you can actually

remove the paper or whatever the case

might be while it is still on. That's,

that's experience, you'll normally be

able to feel where it's hot and when

it's not without actually physically

touching. You can just hold your hands

near and you'll feel it radiating rule

of thumb is to try and avoid metal

you'll find the metal is normally the

hot things. The plastic ones normally

don't get that hot because they did they

would obviously melt. So touch only the

plastic but before you even do that

hover your hand near it before you touch

it and you'll feel if it's radiating

heat or not. You can actually feel it

radiating the Heat.

Now moving on to paper not feeding or

multi-page Misfit. So this is when it's

not picking up a page at all or if it

does pick it up. It'll Jam like multiple

Pages or just pick up like two free

pages in one go. This can be multiple

things. It could be improper paper type,

you're not using the right paper. It's

too glossy or it's not glossy enough. The

size incorrect or you loaded it

incorrectly but most commonly I've seen,

this is because of rollers. Remember, I

said rollers become smooth over time and

that is the most common reason for the

average paper jam. As they become

smoother and smoother they've got less

and less grip, and eventually it's going

to start slipping. It's not going to pick

papers up or if it'll pick it up and at

some point the paper is going to go in

skew. Maybe there's a roller on the left,

just roll it on the right of the page

and as it basically pushes the paper

through the printer to where it needs to

go. The one roller does not have as much

grip as the other roller and it's gonna

go and skew the paper and that's when

jams tend to start happening,

then. We've got grinding noises. It's not

something I hear often but if you do

hear that, it can be a lot of things. But

the most common reason for a grinding

noise, guys is to reseed your cartridges

or the rollers. The rollers not

improperly or the cartridges are not

improperly. So just make extra tapito

sure the cartridges are improperly and

the rollers. It's more likely going to be

the rollers because I've seen the most

printers that the cartridges are not

improperly. They would not be able to

close like the place where they're

supposed to go and that place is not

going to be able to close and very often

a printer that has a sensor or something

that's going to alert to the cartridges

are not improperly. It's going to tell

you there's no cartilage detected or

it's not seated properly. So it's

probably more likely going to be the

rollers here when you hit a grinding

noise,

all right. Let's move on to printer

quality issues. So this is when it is

printing well for the most part it's

printing, but it's not printing the way,

it's supposed to you or the users

complaining that it's not printing the

way it's supposed to something is not

quite right. Now I'm going to give you

guys quite a few scenarios, quite a lot

probably about between I don't know five

and ten of them and for every one of

them I'm going to give you a reason. The

most likely reason to cause that issue.

So the first one on my list here is

faded print so when your user are

Printing and it is printing, but it's

getting faded that is most likely

because the ink is done. So considering

that most people are using Laser

Printers these days. I would say go check

the code toner cartridge and consider it

replacing the toner cartridge if it's an

injured printer. The same applies and you

just need to go and check the cartoons.

So it's usually because the ink is about

to be finished,

then you get blank pages it's printing,

well at least it's pushing the paper

through all the way for the printer, but

the page is a blank. This can also be a

result of the ink is done, but usually

you can gradually see that's about to

happen because it gets faded or it could

be an application or a driver issue or

you may be recently replaced the

cartridge, but you never remove that

stripe, that, that seal on the card, if you

remember that little strip you're

supposed to pull off. Maybe you didn't

remove it, which means the ink can

actually get out so go and check if you

if it did work perfectly fine and now

suddenly it doesn't work after you

replace the cartridge just go and check

maybe this seal, you forgot to remove

if you see white stripes on the pages. So

it prints but it's got White Stripes,

this could be because of uneven tonal

distribution or maybe you just need to

replace the transfer rollers themselves.

If you see black stripes or a whole

black page for that matter, this can be a

faulty power supply or the toner card.

This is once again faulty. If you see

speckling on printed pages, so it prints

but there's like Speckles almost like

it's dirty. It could just be time for you

to go and clean the inside of that

printer because maybe, it did print

perfectly fine but because there's ink

all over in the inside of that printer

it's just getting onto place where it's

not supposed to. So it might just be time

to do a bit of housekeeping, and just

clean the freaking printer for crying

out loud. Now this list we've got in

front of us obviously I've ran out of

room here. That's not the full list. So

let me just start over and clean this

page for you guys up. So there we go,

blank and I've got another couple of

ones I want to mention you guys. So the

next one up is vertical or horizontal

lines. Yes, lines on the pages. That could

also be a matter of you need to clean or

replace the feed roller. So there's some

ink on there the rollers are dirty and

this is not getting onto the pages,

because they're transferring the pages.

So you might just need to replace the

rollers or just clean the freaking

rollers with isopropyl alcohol,

and then you get toner not fused to the

paper. So the tone there is that powder

kind of ink we're using Laser Printers

the most common kind of printer we get.

So there's toner but it's kind of still

loose on the page, when you touch it, it

kind of gets into your fingers and it's

not actually fused to the paper, you know,

properly that could be time for you to

go and replace the fuser unit. It's very

very rare that you need to go and do

that, but let me tell you that's very

expensive to go and do you better hope

it's not that at least if it's your

printer, you better hope it's not that

when you get what they call Double Or

echo images in brackets. I went and added

ghost image there. That's actually what

we call it in real life the course calls

it double or echo images, but in real

life we call these ghost images.

Sometimes these are called shadow images,

you know as well so that's another name

that they've got. So they've got double

images echo images, ghost images shadow

images it's got so many names but it

always comes down to the same thing when

you would use a print something, you can

kind of partially still see the previous

image from the previous document

whatever that might be. So every time you

print a page, you can partially still see

whatever the previous document was on

the new document. So that is when the the

printer is dirty you know so it's also a

sign of it's an issue of the Imaging

drum. It's not cleaning itself properly,

so what's supposed to happen is every

time you print a page and this happens

very quickly guys the drum or the

rollers clean themselves. Especially the

drum it cleans itself and eventually

over time, it no longer does that, it

doesn't do it properly, and that's a

clear sign that you need to go and

replace some parts, which is also very

expensive. The very last printer quality

issue I'm going to list for you guys

here is color is missing. So it's

printing,

but it prints in no color or one of the

colors in general is missing. So that

could be a missing cartridge or the

cartridge is just not registered. So

maybe you just need to put in one of the

color Cottages, you've got black and one

of those three colors we mentioned

earlier which is cane which kind of

looks blue magenta which looks pink and

then yellow which is yellow one of those

color cartridges, you just don't have a

cottage in there because the printer

will actually work like that some

printers will, some won't. So maybe you or

someone took the cartidge slot and just

never put one in. So it's gonna print but

it's not going to print the colors

correctly because it actually gets all

the colors of the rainbow by mixing

those three colors together, which is

pretty cool in my opinion or you do have

a cartridge in but it's not plugged in

correctly or it's not registering

correctly which is also causing these

issues. The printer thinks there's no

cartridge. Meanwhile, is in there, it's

just not registered properly. Yeah, weird

things happen I know anyway folks. That

is finally the end of this module. That's

the end of that third section if you

would like to revisit the specific topic

like I said in the beginning of this

module, you can go into the video

description. Majority of the topics have

time stamps next to them, you can just go

make use of that to go and read, visit

whatever it is you want to go and

revisit guys. Thank you for watching this

module that was the last module for core

one. It's not the last module the course

the course has got 20 modules. Quarter

one consists of nine. Quarter two consists of

11 modules. So Core 2 will be from module

10 all the way to module 20, which is 11

modules it's not more content it's just

stretched out over more modules for some

reason. I don't know why CompTIA does

that but they did that. So if you guys

have enjoyed this module if you've

learned something like I said please do

me a favor and give the video a like so

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other people that actually need it. You

cannot afford training and if you'd like

to know when I released the first module

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Remember to subscribe.

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Alright see you in module 10 on Core 2,

boys and girls.

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