-
About two years ago,
-
I got a phone call that changed my life.
-
"Hey, this is your cousin Hassan."
-
I froze.
-
You see, I have well over
30 first cousins,
-
but I didn't know anybody named Hassan.
-
It turned out that Hassan
was actually my mom's cousin,
-
and had just arrived
in Montreal as a refugee,
-
and over the next few months,
I would have three more relatives
-
coming to Canada to apply for asylum
-
with little more than
the clothes on their back.
-
And in the two years
since that phone call,
-
my life has completely changed.
-
I left academia, and now lead
a diverse team of technologists,
-
researchers, and refugees
-
that is developing customized
self-help resources for newcomers,
-
and we want to help them overcome
language, cultural, and other barriers
-
that make them feel like they've lost
control over their own lives.
-
And we feel that AI can help restore
the rights and the dignity
-
that many people lose when seeking help.
-
My family's refugee
experience is not unique.
-
According to the UNHCR,
-
every minute, 20 people
are newly displaced
-
by climate change, economic crisis,
-
and social and political instability,
-
and it was while volunteering at
a local YMCA shelter that my cousin Hassan
-
and other relatives were sent to
-
that we saw and learned to appreciate
-
how much effort and coordination
resettlement requires.
-
When you first arrive,
you need to find a lawyer
-
and fill out legal documents
within two weeks.
-
You also need to schedule a medical exam
with a pre-authorized physician
-
just so that you can apply
for a work permit.
-
And you need to start looking
for a place to live
-
before you receive
any sort of social assistance.
-
With thousands fleeing the United States
-
to seek asylum in Canada
over the past few years,
-
we quickly saw what it looks like
when there are more people who need help
-
than there are resources to help them.
-
Social services doesn't scale quickly,
-
and even if communities do their best
-
to help more people
with limited resources,
-
newcomers end up spending
more time waiting in limbo,
-
not knowing where to turn.
-
In Montreal, for example,
-
despite millions of dollars being spent
to support resettlement efforts,
-
nearly 50 percent of newcomers
-
still don't know that there
are free resources that exist
-
to help them with everything from
filling out paperwork to finding a job.
-
And the challenge is not
that this information doesn't exist.
-
On the contrary, those in need are often
bombarded with so much information
-
that it's difficult
to make sense of it all.
-
"Don't give me more information,
just tell me what to do,"
-
was a sentiment we heard
over and over again
-
and it reflects how
insanely difficult it could be
-
to get your bearings when
you first arrive in a new country.
-
Hell, I struggled with these same issues
when I got to Montreal,
-
and I have a PhD.
-
(Laughter)
-
As another member of our team,
himself also a refugee, put it,
-
"In Canada, a SIM card
is more important than food,
-
because we will not die from hunger,
-
but getting access to the right
resources and information
-
can be the difference
between life and death."
-
Let me say that again:
-
getting access to the right
resources and information
-
can be the difference
between life and death.
-
In order to address these issues,
-
we built Atar,
-
the first ever AI-powered virtual advocate
that guides you step by step
-
through your first week
of arriving in a new city.
-
Just tell Atar what you need help with.
-
Atar will then ask you
some basic questions
-
to understand your unique circumstances
-
and determine your
eligibility for resources.
-
For example, do you have
a place to stay tonight?
-
If not, would you prefer
an all-women's shelter?
-
Do you have children?
-
Atar will then generate
a custom, step-by-step to-do list
-
that tells you everything
that you need to know,
-
from where to go, how to get there,
-
what to bring with you,
and what to expect.
-
You can ask a question at any time,
-
and if Atar doesn't have an answer,
-
you'll be connected
with a real person who does.
-
But what's most exciting
-
is that we help humanitarian
and service organizations
-
collect the data and the analytics
that's necessary to understand
-
the changing needs
of newcomers in real time.
-
That's a game-changer.
-
We've already partnered
with the UNHCR
-
to provide this technology in Canada,
-
and in our work have conducted
campaigns in Arabic, English,
-
French, Creole, and Spanish.
-
When we talk about the issue of refugees,
-
we often focus on the official statistic
-
of 65.8 million forcibly
displaced worldwide,
-
but the reality is much greater than that.
-
By 2050, there will be
an additional 140 million people
-
who are at risk of being displaced
due to environmental degradation,
-
and today, that is today,
there are nearly one billion people
-
who already live in
illegal settlements and slums.
-
Resettlement and integration
-
is one of the greatest
challenges of our time,
-
and our hope is that Atar can provide
every single newcomer an advocate.
-
Our hope is that Atar
can amplify existing efforts
-
and alleviate pressure
on a social safety net
-
that's already stretched
beyond imagination.
-
But what's most important to us
-
is that our work helps restore
the rights and the dignity
-
that refugees lose throughout
resettlement and integration
-
by giving them the resources that
they need in order to help themselves.
-
Thank you.
-
(Applause)