How the power of attention changes everything | Jeff Klein | TEDxGrandRapids
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0:13 - 0:16Good afternoon. Welcome back.
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0:16 - 0:19What an awesome day.
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0:19 - 0:21What an awesome community.
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0:22 - 0:26Seven years ago,
life was a bit intense for me. -
0:27 - 0:30I had just become a full-time single dad -
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0:30 - 0:31no small thing -
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0:31 - 0:33and I was also deeply immersed
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0:33 - 0:38in the beginning of what we now call
the conscious capitalism movement. -
0:39 - 0:42My eight-year-old daughter Meryl Faye
and I were living with friends, -
0:42 - 0:45and I was doing my best to juggle it all.
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0:46 - 0:50One day, I was getting ready
to run out, run some errands, -
0:50 - 0:53and I barked, "Meryl Faye, let's go,"
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0:53 - 0:54and I started moving,
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0:55 - 0:58and I realized that she wasn't.
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0:58 - 1:01"Meryl Faye, come on, let's go right now."
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1:03 - 1:06And she just stood there, like a statue.
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1:08 - 1:13"What are you doing?
Come on, we've got to go now." -
1:15 - 1:21"Dad, if you want me to move,
you have to connect with me first." -
1:21 - 1:23(Laughter)
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1:23 - 1:24Swear to God.
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1:26 - 1:29Yeah, you can imagine how I felt, right?
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1:29 - 1:32So I got down on one knee
so I could be eye-to-eye with her: -
1:32 - 1:35"Oh my gosh, you are so right.
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1:35 - 1:36I am so sorry.
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1:36 - 1:39You know, I'm a bit stressed out
and overwhelmed. -
1:39 - 1:40I've got so much to do.
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1:40 - 1:42I really need your support ... "
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1:42 - 1:45"Okay, let's go." And away we went.
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1:45 - 1:46(Laughter)
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1:47 - 1:49So as much as Meryl Faye was saying,
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1:49 - 1:51"Connect with me, Dad,"
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1:51 - 1:53she was also saying,
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1:53 - 1:56"Wake up, Dad. Pay attention."
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1:57 - 2:01And when I shifted, you know, my attention
from all that was going up here -
2:01 - 2:03and moved it to her,
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2:03 - 2:05we connected.
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2:05 - 2:08And from that connection, we could move.
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2:09 - 2:14It was an instant lesson
in the power of connection, -
2:14 - 2:17the power of attention
to foster connection. -
2:18 - 2:22This simple and not always easy, mind you,
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2:22 - 2:27this simple act of paying attention
is the key to connection: -
2:27 - 2:29connection with ourselves,
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2:29 - 2:31connection to others
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2:31 - 2:37and connections to the possibility
of transforming our relationship -
2:37 - 2:38with the world.
-
2:40 - 2:43Holocaust survivor Viktor Frankl said,
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2:44 - 2:49"Between stimulus and response,
there is a space. -
2:50 - 2:57In this space lies our freedom and power
to choose our response, -
2:58 - 3:02and in our response
lies our growth and freedom." -
3:04 - 3:08Attention is an incredibly powerful force.
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3:08 - 3:14It allows us to recognize what's going on
and what we do with it. -
3:15 - 3:20And attention can liberate us
from great burdens. -
3:20 - 3:22An example:
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3:22 - 3:27nicotine is as addictive
as cocaine and heroin, -
3:27 - 3:29and as a consequence,
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3:29 - 3:34lung cancer kills more people every year
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3:34 - 3:38than the next three most common
forms of cancer combined. -
3:39 - 3:41Astounding.
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3:41 - 3:45I recently attended a presentation
by Dr. Judson Brewer, -
3:45 - 3:49who has developed
a mindfulness-based program at Yale -
3:49 - 3:51to help people quit smoking.
-
3:52 - 3:56Dr. Brewer's program begins
by asking smokers -
3:56 - 4:01to pay exquisite attention
to the entire experience of smoking - -
4:01 - 4:03notice all of the sensations -
-
4:03 - 4:07and when they do this,
when they pay really close attention, -
4:07 - 4:10they get past the initial rush and calm
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4:10 - 4:14and they notice the chemical taste
of the cigarette, -
4:14 - 4:17the burning sensation in their lungs
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4:17 - 4:19and the foul aftertaste.
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4:20 - 4:22As ongoing practice,
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4:22 - 4:26Dr. Brewer's program
employs a four-step process -
4:26 - 4:30with the acronym of RAIN, R - A - I - N.
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4:30 - 4:33R - recognize the craving:
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4:33 - 4:36"I'm craving, craving a cigarette."
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4:36 - 4:40Second, A - accept it, let it be okay:
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4:40 - 4:42"It's just craving."
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4:42 - 4:45Third, I - investigate,
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4:45 - 4:49investigate the sensations in your body
related to that craving, -
4:50 - 4:56and N, note, moment to moment,
how those sensations change and move. -
4:56 - 5:00And this simple process
of paying attention -
5:00 - 5:03has proven to be twice as effective
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5:03 - 5:08as the American Lung Association's
equivalent program. -
5:08 - 5:11Between stimulus and response,
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5:12 - 5:18the power of attention can overcome
the greatest of addictions. -
5:19 - 5:22Something has our attention
in every moment, right? -
5:22 - 5:24Take this moment for instance.
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5:24 - 5:25What has your attention?
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5:25 - 5:28Hopefully, it's this presentation
and what I'm saying, -
5:28 - 5:31but it could be your lunch
or the person sitting next to you. -
5:31 - 5:33Just note what has your attention.
-
5:34 - 5:38I start every meeting that I facilitate
with a check-in round -
5:38 - 5:43in which everyone in the meeting,
in turn, addresses the question, -
5:43 - 5:45What has your attention in this moment?
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5:45 - 5:47What are you bringing with you?
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5:47 - 5:51And this simple process
of paying attention -
5:51 - 5:53clears the static in the room
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5:53 - 5:58and allows everyone to really arrive
and be present and connect. -
5:59 - 6:02So I'll use this as a segue
into the question -
6:02 - 6:08of how paying attention
fosters connection between people, right? -
6:08 - 6:12I was lucky that Meryl Faye
gave me that wake-up call, -
6:12 - 6:16which I might add,
at 15, she continues to do - -
6:16 - 6:19whether I deserve it
or need it or not, right? -
6:19 - 6:21But we're not always so lucky.
-
6:21 - 6:26Many of us make demands on other people
and expect them to respond immediately, -
6:26 - 6:29without any consideration
for what they might be doing. -
6:29 - 6:30Anyone ever do that?
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6:30 - 6:33"I don't do that anymore" - couple hands.
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6:34 - 6:36And we do this all the time.
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6:36 - 6:41We make demands;
we expect them to respond. -
6:42 - 6:46And in the workplace,
at home and everywhere, -
6:46 - 6:48it leads to disengagement
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6:48 - 6:54and missed opportunities
for connection and collaboration. -
7:04 - 7:09So how does paying attention
foster connection between people? -
7:09 - 7:11Well, let's do a little exercise.
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7:11 - 7:12Imagine, for a moment,
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7:12 - 7:17that you're in a conversation
with someone who really loves you. -
7:17 - 7:19Just do that. Imagine. Feel them.
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7:19 - 7:22Could be your parent
or your best friend or your spouse - -
7:22 - 7:23somebody who really loves you.
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7:24 - 7:26And you're sharing something with them
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7:26 - 7:29that you're passionate about
or really concerned about, -
7:29 - 7:32and they are paying
total attention to you. -
7:32 - 7:36You can feel the love and care
coming off of them. -
7:36 - 7:37How does that feel?
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7:37 - 7:39It feels good, doesn't it?
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7:39 - 7:40And why does it feel good?
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7:40 - 7:43Because they're paying attention to you.
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7:43 - 7:45You feel connected.
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7:45 - 7:48Now, let's change the slate
and imagine another scenario. -
7:48 - 7:49You're at a cocktail party
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7:49 - 7:53in a casual conversation
with someone you just met, -
7:53 - 7:56and they are looking around the room
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7:56 - 7:58to see if there's anyone
they notice - right? - -
7:58 - 8:00checking their cellphone,
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8:00 - 8:03not really paying attention to you.
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8:03 - 8:04How does that feel?
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8:05 - 8:07Not very connected is it?
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8:09 - 8:14When we give our full attention
and when we receive someone's attention, -
8:14 - 8:16we feel connected,
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8:16 - 8:19and the opposite is equally true.
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8:19 - 8:26Paying attention deepens our experience
of connection with others. -
8:27 - 8:31We humans are a clever species.
-
8:31 - 8:36We have essentially created our own world
within the natural world. -
8:36 - 8:42Yet everything we do ripples out
and affects the broader world. -
8:45 - 8:47As John Muir said,
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8:48 - 8:54"When we tug at a single thing in nature,
we find it connected to everything else." -
8:55 - 8:58As part of our quest to elevate,
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8:58 - 9:02continually elevate and enhance
the quality of our lives, -
9:02 - 9:07we humans create
10,000 new molecules a year. -
9:08 - 9:14That's 10,000 molecules that show up
in thousands of products. -
9:14 - 9:17Yet we rarely test these new molecules
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9:18 - 9:20for their toxicity.
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9:20 - 9:22We release them into the world
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9:22 - 9:28without knowing if or how
they cause harm to us -
9:29 - 9:31or other forms of life.
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9:31 - 9:33And they often do.
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9:34 - 9:37Remember Erin Brockovich, anyone?
-
9:38 - 9:40Julia Roberts - right? -
played her in the movie. -
9:41 - 9:47Well, she uncovered and publicized
a highly toxic chemical compound -
9:48 - 9:50called hexavalent chromium,
-
9:50 - 9:55but it continued to be used
even after she publicized it. -
9:55 - 10:00Around 20 years ago,
an entrepreneur named Bob Galanis -
10:00 - 10:03set out to replace hex chrome
-
10:03 - 10:06in the priming of aircraft
before they were painted - -
10:06 - 10:09so they would put on a primer
that had hex chrome, -
10:09 - 10:11and then they would paint the aircraft.
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10:11 - 10:12Big application.
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10:12 - 10:15I mean, aircrafts are big,
and there are lots of them, right? -
10:15 - 10:19So Bob was making great progress
when he unexpectedly died. -
10:19 - 10:20His daughter Laura,
-
10:20 - 10:24who at the time was
an elementary school teacher, -
10:24 - 10:25mother of two small children,
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10:25 - 10:30with no business experience,
no chemistry experience, -
10:30 - 10:36decided to take up her father's torch
and pursue this mission. -
10:36 - 10:38Laura took on the daunting task
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10:38 - 10:40of gaining acceptance
for their new product -
10:40 - 10:43from the aerospace industry.
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10:44 - 10:48After about a decade of ongoing battles
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10:48 - 10:52against deep-seated beliefs,
long-standing relationships, -
10:52 - 10:55archaic technical specifications,
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10:55 - 10:59Laura and her company,
Pantheon Enterprises, prevailed, -
10:59 - 11:04and their product PreKote is now used
by almost every US commercial airliner, -
11:04 - 11:07and it's used on US military aircraft.
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11:08 - 11:10And as a consequence,
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11:10 - 11:13millions of pounds
of the highly toxic hex chrome -
11:13 - 11:17are no longer released
into our air, our soil and water, -
11:17 - 11:21and workers aren't exposed
to its highly carcinogenic effects, -
11:21 - 11:24and they don't take the residue home
on their boots and clothes -
11:24 - 11:26and contaminate their families.
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11:26 - 11:28No small thing, right?
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11:28 - 11:31Two keys to Laura's success.
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11:32 - 11:37One - she recognized
that if the users took into account -
11:37 - 11:39increased water costs,
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11:39 - 11:42environmental permit fees,
hazardous material handling fees -
11:42 - 11:46and other indirect but very real costs,
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11:46 - 11:50that not only was PreKote more effective
than the hex-chromed-based product, -
11:50 - 11:52which it is proven to be,
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11:52 - 11:54and nontoxic,
-
11:54 - 11:57but it also costs less to use.
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11:58 - 12:00The second one,
and perhaps more important, -
12:00 - 12:05is that Laura recognized
that the true costs of hex chrome -
12:05 - 12:10included the effects on the health
and well-being of people and planet. -
12:11 - 12:13The point of this story?
-
12:14 - 12:20We can recognize that everything
is connected to everything else. -
12:22 - 12:26We can recognize
the full effects of our actions, -
12:26 - 12:31and we can discover effective ways
for doing things differently. -
12:32 - 12:34And doing things differently
through business -
12:34 - 12:37is not just about the products we create.
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12:37 - 12:41It's also about the way
we work together, right? -
12:41 - 12:42What is business?
-
12:42 - 12:44At lunch, we had an awesome conversation.
-
12:44 - 12:47I love Grand Rapids. You guys are great!
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12:47 - 12:48(Applause)
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12:48 - 12:50Yeah. Really. Let's hear it.
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12:50 - 12:53Really alive and thoughtful.
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12:53 - 12:56So what is business?
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12:56 - 12:58Business is people, right?
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12:58 - 13:01People coming together
to do something together, -
13:01 - 13:05to create value for themselves,
for others and for each other. -
13:08 - 13:10It's not a coincidence
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13:10 - 13:14that Southwest Airlines
and JetBlue Airways -
13:14 - 13:16are consistently the most successful
-
13:16 - 13:19and have the highest
customer satisfaction. -
13:19 - 13:22And it's not a coincidence that Costco
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13:22 - 13:25outperforms Sam's Clubs
and other competitors. -
13:25 - 13:26And it's not a coincidence
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13:26 - 13:30that The Container Store
and Whole Foods Market -
13:30 - 13:36enjoy incredible employee loyalty
and customer engagement and loyalty. -
13:36 - 13:39Through conscious capitalism,
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13:39 - 13:40these companies,
-
13:40 - 13:44and countless other of all sizes
in every industry throughout the globe -
13:44 - 13:47are transforming the way
we think about business. -
13:49 - 13:54They begin by treating people
with trust and care and respect. -
13:55 - 13:59And many of them even proclaim
their intent to treat people with love. -
14:00 - 14:03If you go to Carrollton, Texas,
where The Container Store is based, -
14:03 - 14:05the roof of their building is painted,
-
14:05 - 14:07"We love our employees."
-
14:07 - 14:11And you go downstairs,
inside, in the offices, -
14:11 - 14:13and there's this long wall
filled with photographs - -
14:13 - 14:185, 10, 15, 20, 25 years
that people have been with the company. -
14:19 - 14:22They love their employees,
and their employees love them. -
14:23 - 14:28These businesses focus on creating value
for all of their stakeholders - -
14:28 - 14:31their customers, their employees,
their vendors, their investors, -
14:31 - 14:33the communities they do business in -
-
14:33 - 14:38while respecting and even restoring
natural ecosystems. -
14:39 - 14:42By recognizing and embodying
the inner connectedness -
14:42 - 14:45that John Muir spoke of
-
14:45 - 14:48and by expanding the focus
of their attention -
14:48 - 14:53from shareholders and profit
to include people and planet, -
14:53 - 14:57they're creating incredibly successful
and resilient businesses -
14:57 - 14:59while elevating humanity
-
14:59 - 15:04and generating effective responses
to the challenges we face. -
15:05 - 15:11Imagine - imagine if each one of us
tuned into what's going on inside -
15:11 - 15:15and recognized how it ripples out
and affects others, right? -
15:15 - 15:17Our actions affect others.
-
15:17 - 15:20And if by extension,
every business, every organization, -
15:20 - 15:24and, if you can believe it,
even every government agency -
15:24 - 15:27was to recognize the broad
effects of their actions -
15:27 - 15:29and to focus their attention
-
15:29 - 15:32on nourishing the health
of their whole ecosystem. -
15:33 - 15:37And imagine if we were
to really pay attention to each other -
15:37 - 15:43and cultivate a culture
of deep connection. -
15:44 - 15:49Paying attention is the simple
yet profoundly powerful key to connection, -
15:49 - 15:53as it was when I got
the wake-up call from Meryl Faye, -
15:53 - 15:56as it is when we listen deeply
with each other, -
15:56 - 16:00and as it is when we recognize
the effects of our collective actions -
16:00 - 16:01and transform the way
-
16:01 - 16:07we create and use the products
that fulfill our needs and desires. -
16:08 - 16:14Everything is connected
to everything else, yet we forget. -
16:15 - 16:21Between stimulus and response,
there is a space. -
16:21 - 16:24Let's pay attention to that space.
-
16:25 - 16:29In it lies infinite
opportunities to connect -
16:29 - 16:32to ourselves, to others
-
16:32 - 16:37and to the possibility of transforming
our relationship to the world. -
16:37 - 16:40Our lives and the lives of our children,
-
16:40 - 16:42their children, their children's children
-
16:42 - 16:44may depend on it.
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16:45 - 16:50When we connect,
we always make a difference. -
16:51 - 16:55And paying attention
is the key to connection. -
16:55 - 16:57Thank you very much.
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16:57 - 16:58(Applause)
- Title:
- How the power of attention changes everything | Jeff Klein | TEDxGrandRapids
- Description:
-
Paying attention is the key to transforming our connections to ourselves, each other and the planet.
Working with the principles of conscious capitalism, Jeff Klein, CEO of Working For Good, leads marketing and business development campaigns. He also serves as executive director of the Baumann Foundation and director of marketing & business development for Conscious Capitalism, Inc.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx.
- Video Language:
- English
- Team:
- closed TED
- Project:
- TEDxTalks
- Duration:
- 17:04
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Retired user edited English subtitles for How the power of attention changes everything | Jeff Klein | TEDxGrandRapids | ||
Retired user edited English subtitles for How the power of attention changes everything | Jeff Klein | TEDxGrandRapids | ||
Retired user edited English subtitles for How the power of attention changes everything | Jeff Klein | TEDxGrandRapids |