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So,
 
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My name is Michelle Nario - Redmond
 
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I am a social psychologist and
 
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teach at Hiram College
 
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in psychology and biomedical
humanities program
 
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and I just wrote a book on Ableism
the causes and consequences
 
- 
of disability prejudice.
My first memory
 
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and I'll just back up and say in 1990,
 
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when the ADA passed 
I was in graduate school,
 
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in Kansas, and disability prejudice,
the ADA or anything
 
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related to disability issues 
were completely off my radar,
 
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and I worked at a place 
where one of the pioneers
 
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of disability studies worked, 
Beatrice Wright,
 
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and I hadn't yet to have a class with her.
 
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It really wasn't until 1995,
which was five years later,
 
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when my daughter was born,
Sierra, with spina bifida,
 
- 
that I became aware 
of disability and found the work
 
- 
of Carol Gill and Simi Litton
and began to educate myself
 
- 
on disability studies and its scope,
and the first memory I have of
 
- 
confronting inaccessible spaces
was a few years later, when we enrolled
 
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my daughter Sierra in a preschool,
at a catholic preschool,
 
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right down the road; and it just didn't
even dawn on me that we would have to
 
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work so hard for her to be accommodated
as a preschooler,
 
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and it was really a function of
the fact that the building was older,
 
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there were steps, and they really didn't
know, nor did they need to legally know,
 
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about reasonable accommodations 
and civil rights of their students,
 
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because they were a private facility and
weren't subject to the ADA's rules.
 
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So... it became clear to me that 
we needed to find a new preschool,
 
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and luckily we found a private,
another private place. It wasn't
 
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a public school, but it 
was a music school settlement
 
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and they had resources
and they were already operating
 
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under a sort of set of presumptions
about the value of diversity
 
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and diverse perspectives,
and we didn't really have to ask for much,
 
- 
because they bent over backwards
to include my daughter
 
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in a typical classroom, with her peers,
her preschool peers, music classes,
 
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there were so many eclectic
movement classes,
 
- 
and they even purchased
equipment for their exercise room
 
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and movement room
that would be useful to her among others,
 
- 
and she has since grown up to become
this teacher and has applied
 
- 
to work there as a preschool teacher.
So, I think it would be really
 
- 
amazing, if she came full circle. 
But, I guess, to stance the broader
 
- 
question about being frustrated and aware 
of inaccessibility and lack of inclusion,
 
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we were in a district that, when she then,
was about to move to preschool, I
 
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knew that she wouldn't probably be able to
go to a private school, not only because
 
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of the financial cost, but because 
they would not have to think about
 
- 
best practices and the law when
it came to accommodating
 
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their students with disabilities,
and so I knew we would be
 
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looking at the public school,and the 
public school in our neighborhood
 
- 
was not accessible. We went to visit it,
the playground had a little house
 
- 
that she wouldn't have been 
able to get into,
 
- 
and it was really disheartening
and so it came at a time
 
- 
when we were already looking
for other opportunities,
 
- 
and my husband got an opportunity
to move us as a family
 
- 
to the West Coast
of Portland of Oregon,
 
- 
so the way I...we had to
navigate her early educational experiences
 
- 
was to only look at spaces and schools
that were in districts that were new,
 
- 
so that had buildings 
and had training in terms of
 
- 
accommodating their diverse students
and their disabled students,
 
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because just having the brief experiences
that I did with the preschool
 
- 
and IEP meetings that were going to
require me to fight at every juncture
 
- 
for her basic rights 
to show what she knows
 
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and participate and recognize herself
as a valuable contributor
 
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to the school community.
We're not going to be forthcoming
 
- 
without a fight, 
and so we narrowed our search
 
- 
to a district,
and thank God we had the opportunity
 
- 
and the resources to do this,
that was pretty known for their
 
- 
inclusivity.
 
- 
We did that also when we came back 
to the Cleveland, Ohio area.
 
- 
We were able to avoid all districts
that weren't at the cutting edge
 
- 
of full inclusion and proof of excellence
and had newer buildings
 
- 
that could accommodate those 
with disabilities,
 
- 
but I guess that that was my earliest
memory of how, 'Oh, we have a road
 
- 
ahead of us and we have to take it upon
ourselves to either continue to fight
 
- 
battles that had already been won, 
legislatively or find spaces, places
 
- 
and organizations that were ahead
of the curve
 
- 
in terms of implementing, monitoring and 
just execute the basic civil rights
 
- 
of their various constituents
 
- 
The impact that all of that has had on me 
is to just be able to communicate
 
- 
with other parents and students 
with disabilities
 
- 
about not only knowing their rights but
knowing how to get those rights
 
- 
how to advocate for ensuring that those 
rights are addressed, are met.
 
- 
I think the ADA has made 
a huge difference
 
- 
and the aha moment was even when I was
collating information for this book
 
- 
on disability prejudice. I realised that 
when I was a kid,
 
- 
when I was growing up in the 60s and 70s, 
people with disabilities weren't able to
 
- 
do any of the things that we took for 
granted as kids: go to the movies
 
- 
go to restaurants, go to visit a friend,
at a friend's house, or invite
 
- 
others to your birthday parties.
 
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And, since the ADA passed in 1990, 
it wasn't an immediate set of changes,
 
- 
as, you know, there has been significant
progress made, particularly in public
 
- 
spaces and in employment settings, 
where there are even employers
 
- 
who are part of an organization 
of inclusive excellence, who
 
- 
recognize that disabled employees are 
actually more reliable and
 
- 
have less turnover and are worth
investing in and promoting.
 
- 
But, there are still so many places, 
small businesses, educational institutions
 
- 
that are not carrying out the basic, 
sort of gains and practices that the ADA
 
- 
has made possible .There's just way too 
much variation, and I think part of that
 
- 
is just a lack of education in 
terms of what
 
- 
is reasonable and what is necessary
 
- 
in terms of accommodating your citizenry
 
- 
and lack of resources in some cases but
 
- 
also a lot of misinformation about whether
 
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or not it's worth it. The ADA is going to
 
- 
be 30 here in July. We're celebrating all
 
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over the country and we are still fighting
 
- 
for businesses to do what they should have
 
- 
done 30 years ago, those that have been
 
- 
around this long. They have not, they have
 
- 
have waited for complaints or they have
 
- 
failed to do but the bare minimum in
 
- 
terms of recruiting the largest minority
 
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I work in the education sphere and to me,
 
- 
we could be doing so much more with
 
- 
advertising and recruiting for those kinds
 
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of students that we tend to really, at
 
- 
least my institution, do well to retain
 
- 
because we're a small, intimate college,
 
- 
Hiram College. And, and for 
years I've tried to
 
- 
encourage us to consider more universally
 
- 
designed approaches, but also approaches
 
- 
that do more than the bare minimum
when it comes to housing and
 
- 
extracurricular accommodations for
 
- 
students to who use mobility devices. For
 
- 
example, my daughter ended up having to be
 
- 
carried in her chair, to various club
 
- 
meetings while she was on the Hiram
 
- 
College campus. She was told that, 
during the
 
- 
winter, when the ice storms came, that
 
- 
they couldn't transport her up the long
 
- 
hill, while they were
telling everyone
 
- 
else to walk like a penguin, and we had
 
- 
vans to do this. We had to file with the
 
- 
Ohio Disability Rights Commission and
 
- 
request that the school thinks about other
 
- 
ways of accommodating her, should there
 
- 
be a storm, an ice storm, and she can't
 
- 
get up to campus.
And the solution
 
- 
was to have her move to a
new dorm.
 
- 
You can't just do that over night.
 
- 
You can't just move all your bedding
 
- 
and all your bathroom supplies
 
- 
and your whole... you know at the moment's
 
- 
notice, when the weather changes
 
- 
and so it has been my experience that
 
- 
still a lot of places have done
the bare minimum approach
 
- 
and think that that's all they need to do
 
- 
when instead, they could be following more
 
- 
of the latest practices and 
implementation's science
 
- 
and making it easier for people to
 
- 
register concerns or complaints. And
 
- 
they often don't even need to file a
 
- 
formal complaint issue, if you 
approach a business or
 
- 
your educational institution 
with an issue.
 
- 
Often times, progressive thinkers that 
recognize the value of
 
- 
customers with disabilities frequenting
their businesses or
 
- 
diversifying their faculty or their
student body
 
- 
will simply not be aware that they have
failed to accommodate or
 
- 
make accessible various programs
and spaces.
 
- 
And that can be as simple as asking.
But a lot of times a lot more
 
- 
has to be done, you have to document
you have
 
- 
to make sure your emails go to
multiple people
 
- 
and make the business case of why 
surveying your policies
 
- 
to see whether they are biases or whether
 
- 
there is discrimination in filing of
 
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complaints or even you have a title
 
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of, you know, a (...) officer on campus
or (...) cooridnator
 
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so that you can let students
with disabilities know
 
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who may have not proper documentation
 
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how they can go about making sure that
 
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they get what they need to show
 
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what they know, before they fail classes
 
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because they haven't knocked at the door
 
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of disability services and provided proof
 
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that they have a particular condition
 
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So I know, I am sort of rambling a bit,
 
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but I just, just wasn't aware of how much
 
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further we need to go when it comes to
 
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surveying and making sure that the ADA
 
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is being implemented and just because
 
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a law passes doesn't mean again
 
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that it is just going to happen
 
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you have to have allies and acitivists
 
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and insiders working very hard
 
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to make sure that people are recognizing
 
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the value of legislation
 
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which I think, still people are under
 
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the assumption that it applies to
 
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people who identify with disabilities but
 
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I don't think that was even neccesserely
 
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even the intent of the ADA
 
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I think it recognizes that people flow
 
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in and out of abilities and the extent to
 
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which they are excluded or discriminated
 
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against, because of their abilities is
 
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really what this legislation was about
 
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even having a record of having a
 
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condition that maybe you no longer have
 
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or you had it temporarily can mean that
 
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you might be excluded. If you applied for
 
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jobs recently, you know, many places
 
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require a statement. You have to indicate
 
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based of strict definitions whether you
 
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have limitations in these major life
 
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activities that will qualify you as a
 
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disabled person and I want to believe that
 
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they are asking these questions, so that
 
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they can mindfully recruit people with
 
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disabilities joining their ranks, their
 
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staffing, but sometimes I think what
 
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prevents people from using that
 
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information to disqualify candidates
 
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so there has to be checks and balances
 
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and accountabilities when it comes to
 
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making sure your civil rights legislation
 
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doesn't put all of the owners on the
 
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group itself to file and follow through
 
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and figure out which parts of the ADA are
 
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being violated. You know that can be
 
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really discouraging when all you want to
 
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do is go out and you know, go to the beach
 
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and find out which beaches are accessible
 
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or whether there is, you know, a mobility
 
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devices that are availible via the sand or
 
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you just want to go camping or you just
 
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want to go frequent people who are
 
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minorities on businesses or disabilities
 
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on businesses and some of this is out
 
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there and I tried to promote it through
 
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books and activists pages, but there is so
 
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much that we can do to leverage more of
 
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these ways of monitoring and implementing
 
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taking access to the next level whether
 
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for the disabled community pro forma or
 
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proper or for anyone who uses strollers
 
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who might carry a lot of materials in
 
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their hands could benefit from a push
 
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button. I think we need all to make a
 
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better job at making the business and the
 
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other benefit cases for improving our ADA
 
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access. Where my passions lie of late is
 
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in getting out the votes because we know
 
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that disabled people have been
 
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disenfranchised from the vote and from
 
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parenting and from all kind sorts of other
 
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basic human rights but this being an election
 
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year there is all kinds of folks working
 
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to crip the vote, #cripthevote Alice Wong
 
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and others who have been trying to make
 
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sure that candidates for president and for
 
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congressional offices and even local
 
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campaigns are expressing what their stance
 
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is on the ADA and on disability rights and
 
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human rights and hold, for the first
 
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time we've seen some traction on that.
 
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But what people don't realize is how many
 
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places are not accessible to voters with
 
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disabilities either because they use
 
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assisted technologies that don't
 
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interphase with the electronic equipement
 
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or they can't get accessible transportation
 
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or the place itself is simply inaccessible
 
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or they are institutionalized and barred
 
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from voting because of that and so the
 
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center fro American progress has been
 
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publishing some of the numbers, like over
 
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60% of polling places are considered
 
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inaccessible. That's a problem. So voting
 
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by mail may benefit a lot of groups if
 
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you think of some of that in the future.
 
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And then the second big issue we should
 
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follow up on that not many people know
 
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about and that I am not even so clear of
 
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how is the ADA serves the population of
 
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people who are incarcerated in jails and
 
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in prisons and in institutions. I know the
 
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ADA amendments have been 2009 done a
 
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better job of successfully helping folks
 
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litigate when they are isolated and there
 
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for not included because of their
 
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institutionalized placements, but also
 
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I am aware that not many people know about
 
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the number, the sheer number of people
 
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with disabilities visible and a lot of
 
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invisible who are incarcerated and who are
 
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caught up in that system of jailing and
 
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aren't getting what they need inside or
 
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should have never been incarcerated to
 
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begin with bacause mayve they experience
 
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a condition that was misunderstood from
 
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the outset and so instead of deescalating
 
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a situation. Police need more training, we
 
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need to make the public more aware of how
 
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many people are languishing in the
 
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institutions where they are not only not
 
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productive, but you know what a waste of
 
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human capital. So, as we think about
 
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the black lives matter movement and the
 
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opportunities for intersectionality, I
 
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think the opportunities for allies of all
 
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kinds of civil rights groups need to come
 
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together and really leverage their powers
 
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to begin to think about not necessarily
 
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about defunding police or the incarcerating
 
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institutions but recognizing how many
 
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people of color have disabilities, how many
 
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women are how many are incarcerated with
 
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disabilities that may not even belong there
 
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so there is so much to be done on those
 
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two funds alone. And, clearly employment
 
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people are still way under employed but I
 
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know there are folks working to improve
 
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that and I am trying to work with those
 
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organizations to araise awareness about
 
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how they can do better in terms of
 
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their work force and retaining and
 
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retaining and recruiting actively
 
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professionals who, you know, they may not
 
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consider as a valuable resource but gosh
 
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people with disabilities are so of the
 
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most creative folks because they have to
 
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figure out how navigate and they do have
 
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persepctives that are normally based on
 
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maybe their particular
impairment experinces
 
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but having to navigate the world that
 
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isn't accessible, how to find the backdoor
 
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how to find the policies and so there is a
 
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lot of resilience to be found there, too.
 
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We need to be asking community members to
 
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confront ableism when they see it and part
 
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of that is educating people on the various
 
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forms that disability prejudice
and discrimination can take.
 
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There is an interesting moment right now
 
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with regard to anti-racism frameworks
 
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that are getting a lot of traction and
 
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people are beginning to, at least
educational institutions,
 
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start teaching circles where many of us
 
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are reading Ibram Kenids book how to be an
 
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anit-racist, how to first recognize when
 
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prejudice and discrimination exist on the
 
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bases of race, that we could also be doing
 
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with books related to disability prejudice
 
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and abilism but I really think the moment
 
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is now to consider some of the things at
 
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the same time because I think we may loose
 
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nuances of people who are confronting
 
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multiple oppressions. Though, I am just
 
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bringing that up because I know there is a
 
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lot of folks at my school now thinking
 
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about that we review policies to find out
 
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(...) discriminatory
 
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our policies for recruitment may have
 
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things embedded or cooked into the
 
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algorithms that are unintentionally
 
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excluding or failing to retain or promote
 
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those with disabilities at our institutions
 
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and so, when I think about the next steps
 
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what people can do I come back to, you know
 
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when people say something and they may
 
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just not know, they are not familiar
 
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perhaps with folks with 
various disabilities
 
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and we know that contact with people who
 
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experienced disabilities and differences
 
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is what makes people less prejudice
 
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because they come much more aware of the
 
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whole person and our stereotypes are not
 
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generalize-able and how if they listened
 
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to the voices of disabled people they can
 
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hear first hand what is problematic and
 
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we need to be doing by allowing folks with
 
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disabilities to speak, to be heard and
 
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then to support their agendas and not
 
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necessarily just take over. 
So, the confrontation
 
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literature is all about not necessarily
 
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saying: "Hey, you are a jerk. You just said
 
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something racist or ableist" and putting
 
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people on their defensive heels. That we
 
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can do this in ways that actually open up
 
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dialogues and that we should be
 
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encouraging difficult dialogues and brave
 
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conversations around what we can do
 
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locally in our houses, in our communities
 
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in our schools and organizations to make
 
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one change, to make one difference: to ask
 
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what is our policy, do we know whether all
 
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of our employees know what their rights
 
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are, should we be scheduling regular
 
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meetings with the ADA coordinator, do
 
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folks know how to find information and how
 
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to request a accommodation. Would it be
 
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great if parents went into an IEP Meeting
 
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at their schools, knowing what their kids
 
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got as accommodations. I think people are
 
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so non forthcoming at organizations with
 
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the things that they view as
special privileges that are
 
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only for those who, quote on quote, need
 
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it or deserve it. And when we look at
 
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disability rights as special privileges,
 
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we don't see them as civil rights that are
 
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required to be met and so we could be much
 
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more transparent about making sure our
 
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websites are not only 
accessible to navigate
 
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if you have a sensory or other impairments
 
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but to make explicit what the policy is
 
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for requesting a accommodations, how you
 
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not be fired for disclosing for example
 
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how we can confront things in
non-aggressive way.
 
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To ask people when they say something
 
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pejorative or maybe just outdated, you
 
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know, the word "handicap" is still out
 
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there i call it "handicrap", the word
 
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"special"' and we can just ask " what do
 
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you mean by that, what do you mean that
 
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they can't do that or that you curious
 
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about that they have sex, can you tell me
 
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more about why you think that and it can
 
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start a dialogue and that is something we
 
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can all do. I am still working hard to
 
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make my own home accessible to my 24 year
 
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old. We did construction to modify the
 
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house when we first bought it is a single
 
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level so that she feel like she was a part
 
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of the family and be able to get to all
 
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parts of the kitchen and her bathroom but
 
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there you know the laundry room has one
 
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step that we are still negotiating how to
 
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make sure that she can get into garage but
 
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things like where we put things in the
 
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refrigerator. You know if you have a
 
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wheelchair user in your family or someone
 
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who is a little person who may have a
 
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congenital or an otherwise amputated limb
 
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and we put things on shelves without even
 
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thinking about who can access the shelf
 
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and my other child who happens to be abled
 
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bodied would before dinner, you know, try
 
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to get a snack and before we could even
 
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say "no" he was out the door with the
 
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snack. My daughter would have to come in
 
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and say can I , can you get something of
 
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the top shelf from me and then we would
 
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say, you know, why don't you wait until
 
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dinner time and we have to be mindful
 
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about which drawers we want to put her
 
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things into. She can't feel like a second
 
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class citizen in her own family space and
 
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those are some things that we can remind
 
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our peers who have kids with disabilities
 
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as we try to go on and educated another
 
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parents in our parenting roles and our
 
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roles as educators and who are diversity
 
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committees. Our diversity committee now is
 
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taking on accessibility as part of our
 
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mental trying to convince others that we
 
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need to be doing ongoing data collection
 
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to benchmark, I think a lot of people are
 
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afraid of data that might say "your campus
 
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climate isn't the most accessible" but
 
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unless you name the thing, 
unless you document the thing
 
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that is perhaps of concern of a less then
 
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fully inclusive or accessible, you can't
 
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make progress. And, I think people
 
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appreciate, you know, the one in four
 
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or five people with disabilities and
 
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their families appreciate when people say
 
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"we are not there yet, but this is what we
 
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are doing and in a short term we will have
 
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reviewed our handbooks so that at least
 
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this is done by this year and next year we
 
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are going to advertise for positions in
 
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places to increase the number of disabled
 
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people on our staff, because students need
 
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mentors. They need to see people that look
 
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like them and then have similar challenges
 
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so that they know what is possible, so I
 
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just sort of conclude by 
saying my daughter,
 
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you know, made it through preschool and
 
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has been in several different kinds of
 
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spaces on college campuses that aren't so
 
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accessilble and that are. She is working
 
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in the education as a preschool teacher
 
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herself. But now since
the covid-19 outbreak
 
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she was laid off, she was furloughed from
 
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her brand new job. And, of late she is
 
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putting resumes back out and there must be
 
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something about the pandemic now where not
 
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many people are wanting to go back to work
 
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in close encounters with kids. She is
 
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getting one interview after another and so
 
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she may end up with multiple offers now
 
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and I remind her to tell the folks that
 
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preschools when they get someone like her
 
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on their staff so many students gravited
 
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toward her because 
she has this visible signs
 
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of her disability, her wheelchair and if
 
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you can educate the youngs,
the preschoolers and show them
 
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people of all abilities can be teachers
 
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and parents and ongoing learners, you know
 
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they tend to even those kids with behavior
 
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problems com to her. They see as this
 
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beacon of hope, I think, that is a real
 
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cue for employers who ever gets my
 
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daughter as a teacher is going to be lucky.