Sandbox
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0:07 - 0:10well as you probably know we've got our
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0:10 - 0:12own in-house training facility here for
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0:12 - 0:16bursters as many for staff but we and by
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0:16 - 0:18we I mean our marketing department do
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0:18 - 0:20open it up to the public too
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0:20 - 0:21so it can get a bit messy in terms of
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0:21 - 0:24scheduling if we're hiring someone to go
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0:24 - 0:26into a barista role we insist on some
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0:26 - 0:28previous training in experience there's
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0:28 - 0:30certainly no shortage of applicants but
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0:30 - 0:32it's company policy that they should
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0:32 - 0:34know how to make the best coffee with
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0:34 - 0:36our beans and equipment so all new hires
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0:36 - 0:38have to attend some training sessions
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0:38 - 0:40which is where life starts to get
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0:40 - 0:43complicated first off I have to be
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0:43 - 0:45notified when a new hire is employed in
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0:45 - 0:49a burst role of any of our cafes some of
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0:49 - 0:50the managers are good about letting me
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0:50 - 0:52know others seem to blot out my
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0:52 - 0:54existence and just don't communicate at
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0:54 - 0:57all sometimes I only find out there's
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0:57 - 1:00someone new when I stopped by a cafe or
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1:00 - 1:02my regular long black and get something
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1:02 - 1:04that just isn't up to standard the
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1:04 - 1:06damage a substandard barista can do to
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1:06 - 1:08our brand just isn't worth thinking
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1:08 - 1:11about well the coffee might taste okay
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1:11 - 1:12but then I notice something really off
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1:12 - 1:15like a cold taro being served in a flat
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1:15 - 1:19wake up I've seen some real shockers but
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1:19 - 1:23where was I oh yes the basic training so
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1:23 - 1:25assuming a manager has let me know when
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1:25 - 1:27someone new has been recruited they then
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1:27 - 1:29get in touch with the new hire to
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1:29 - 1:31schedule training sometimes you get some
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1:31 - 1:34real resistance bristles can be a bunch
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1:34 - 1:36of prima donnas always think you they
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1:36 - 1:38know it already but if they want to work
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1:38 - 1:40for Coffee Co they've got to learn to do
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1:40 - 1:43things our way I try to remember to add
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1:43 - 1:44their name and the training session
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1:44 - 1:46scheduled and attended to the
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1:46 - 1:47spreadsheet but we do get a lot of
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1:47 - 1:49people through high turnover in this
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1:49 - 1:51industry and things just get away from
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1:51 - 1:54me now I think about it I guess it's not
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1:54 - 1:56just the spreadsheet because I use that
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1:56 - 1:58calendar thing an Outlook to book the
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1:58 - 1:59meetings so there's some information in
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1:59 - 2:01one place and summon another I guess
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2:01 - 2:03when it comes down to it there's my
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2:03 - 2:05whiteboard that I rely on most to keep
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2:05 - 2:07check of wind training sessions are
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2:07 - 2:09booked there's the master source really
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2:09 - 2:10which means we have a few issues of
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2:10 - 2:12marketing trying to schedule public
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2:12 - 2:13training because they're all based in
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2:13 - 2:14the office
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2:14 - 2:16of the road and can't actually see my
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2:16 - 2:17whiteboard so if I'm out and about
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2:17 - 2:20there's no easy way of knowing when the
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2:20 - 2:22speed training slots up oh and I forgot
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2:22 - 2:24to mention there's another marketing
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2:24 - 2:26inspired training venture that's
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2:26 - 2:29complicating my life big time there's
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2:29 - 2:31bright idea of vlogging training two
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2:31 - 2:33small independent cafes so we're pushing
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2:33 - 2:35our beans and smaller equipment at the
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2:35 - 2:38same time there's a new venture and it's
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2:38 - 2:39complicating our in-house training
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2:39 - 2:41scheduling even further
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2:41 - 2:45marketing sometimes I think I've been
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2:45 - 2:46not say what I really think about that
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2:46 - 2:48bunch
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2:48 - 2:52so all our baristas are required to
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2:52 - 2:53attend three basic training sessions
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2:53 - 2:55when they start work with us each of
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2:55 - 2:57these sessions last two hours so there
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2:57 - 2:58might not be scheduled on the same day
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2:58 - 3:00but it should be reasonably close
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3:00 - 3:02together we have to fit in with the
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3:02 - 3:04rostering at the home cafe it's a bit of
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3:04 - 3:06a juggling act to say the least then if
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3:06 - 3:08they miss a session I must admit I don't
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3:08 - 3:09always know about it
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3:09 - 3:11so probably our follow-up isn't as good
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3:11 - 3:13as it could be but you can't control
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3:13 - 3:16everything can you it's only after
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3:16 - 3:17they've completed these three sessions
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3:17 - 3:19that in theory they're allowed to fly
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3:19 - 3:22solo and lead the shift it's probably
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3:22 - 3:24fair to say a few fall through the
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3:24 - 3:27cracks though there's another aspect to
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3:27 - 3:29all of this and that I've only been
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3:29 - 3:31talking about the new staff hired as
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3:31 - 3:33baristas we've also got the situation
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3:33 - 3:35when you've got your other non
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3:35 - 3:37specialist cafe crew runners kitchen
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3:37 - 3:40hands counter staff etc who perhaps
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3:40 - 3:42might be drafted in when the breast is a
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3:42 - 3:44short or hard pressed to keep up with
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3:44 - 3:47demand if a cafe finds they have someone
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3:47 - 3:48already on their books who shows promise
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3:48 - 3:51and being a barista is an art not a
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3:51 - 3:52science
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3:52 - 3:54then they'll obviously want to hang on
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3:54 - 3:56to them in that case we've got to work
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3:56 - 3:57out a specialized training plan for them
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3:57 - 3:59so they can build up to full barista
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3:59 - 4:02status it doesn't happen overnight which
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4:02 - 4:03means we've got a fair few of these
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4:03 - 4:06let's call them baby baristas they'll
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4:06 - 4:08have to be monitored they stand in line
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4:08 - 4:10to get a pay hike if they make it to a
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4:10 - 4:12full barista status so it's important to
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4:12 - 4:14keep tabs on them I've got most of them
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4:14 - 4:16listed on another spreadsheet somewhere
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4:16 - 4:19or other I think
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4:19 - 4:21and of course because these babies are
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4:21 - 4:23starting from zero they've got a lot
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4:23 - 4:24more ground to cover first of all
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4:24 - 4:26they've got to do the basics like a
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4:26 - 4:28spritzer preparation understanding the
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4:28 - 4:30different type of milks and how to put
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4:30 - 4:32the drinks together most people have no
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4:32 - 4:33idea the effective fat content and milk
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4:33 - 4:34has on the creamer
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4:34 - 4:37but regressing again as they either get
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4:37 - 4:38the hang of grinding tamping and
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4:38 - 4:40extracting they can move on to the next
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4:40 - 4:42level of training which covers a greater
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4:42 - 4:44range of drinks customer service skills
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4:44 - 4:47and preventative maintenance to know how
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4:47 - 4:48much we've been missing in these
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4:48 - 4:49machines and for each of these skills
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4:49 - 4:52there are exams both Russian and
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4:52 - 4:54practical we don't do things perhaps
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4:54 - 4:58here luckily recording the outcome of
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4:58 - 5:00his exams is one of the easiest parts of
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5:00 - 5:03my job if I forget and a baby for us to
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5:03 - 5:05past you can bet your bottom dollar
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5:05 - 5:07they'll remind me so if they don't
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5:07 - 5:09remind me and there's no password are
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5:09 - 5:11recorded on my spreadsheet for them then
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5:11 - 5:12I know they must have failed
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5:12 - 5:15there's my foolproof system at least I
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5:15 - 0:00can feel I've got that part nailed down
- Title:
- Sandbox
- Description:
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You can use this Sandbox to try out things with the Amara tool.
The video that is primarily streaming here is http://www.youtube.com/watch?v=ZU2kyr9jRkg , which is completely blank. But you can go to the URLs tab to add the URL of another video and make it primary.
Please remember to download your subtitles if you want to keep them, as they will get deleted - and the streaming URL reverted to the blank video if you changed it - after a week or two,
- Video Language:
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- Captions Requested
- Duration:
- 01:46:39
Claude Almansi edited English subtitles for Sandbox | ||
Claude Almansi edited English subtitles for Sandbox | ||
Claude Almansi edited English subtitles for Sandbox | ||
Claude Almansi edited English subtitles for Sandbox | ||
Claude Almansi edited English subtitles for Sandbox | ||
koma edited English subtitles for Sandbox | ||
koma edited English subtitles for Sandbox | ||
Claude Almansi edited English subtitles for Sandbox |
Claude Almansi
Revision 1 = provided subtitles for Lecture 1.2 of Prof. Scott Plous' Social Psychology course
Claude Almansi
Revision 1 = provided subtitles for Lecture 1.2 of Prof. Scott Plous' Social Psychology course
Claude Almansi
Revision 1 = provided subtitles for Lecture 1.2 of Prof. Scott Plous' Social Psychology course