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← I forgot my Yahoo password

If you have forgotten your password, you can reset it. This video takes you step-by-step through the password reset process.

If you still have issues accessing your account, please contact Yahoo Customer Care at https://help.yahoo.com.


Showing Revision 2 created 01/15/2015 by Randa Mulford.

  1. I forgot my password!
  2. Start on any Yahoo sign-in page
  3. Select the "I have a problem with my password"
  4. Enter your Yahoo ID
  5. If you see this page, enter the security code
  6. By default we'll send password reset information
    to your phone
  7. This option sends password information to your
    alternate email address
  8. No phone or alternate email? Answer your
    secret questions instead
  9. Enter the first answer
  10. Your answers must exactly match what's in your
    account information, except for differences in
  11. Enter the second answer
  12. Enter your new password
  13. Your new password must be between 8 and 32 characters long and cannot be a single character repeated
  14. It cannot contain any part of your name and cannot be similar to a password you've used before
  15. Don't reuse part or all of a previous password or
    a password you use on other web sites!
  16. Enter your new password again to confirm it
  17. Click here any time to see what you're typing
  18. If you still need help, go to help.yahoo.com