WEBVTT

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Recover your email messages

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Are messages missing that you believe should be in your Yahoo Mail?

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Is it possible that they are in a different folder?

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If you know the sender’s name or when the email arrived...

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...try sorting the folder to make the message easier to find

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Try searching for anything you can remember about the message

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Make sure a filter isn’t sending messages to the wrong folder by mistake

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If messages are still missing, we can try to restore them

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but with no guarantee that we can recover specific emails

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We will reset your mailbox back to the last time you saw the missing messages

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We can try to restore emails lost within the last 7 days

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We can’t restore email older than 7 days

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Let’s say you last saw the messages 3 days ago

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Messages from 3 to 7 days ago might be restored

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Messages more recent than 3 days will be permanently deleted

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Back up any of these messages you want to keep before you ask us to restore your email!

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Back up emails by forwarding them to another email address

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Save Yahoo Messenger conversations by copying them to text files

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Are your important recent messages backed up?

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Then you’re ready to submit your mail restore request

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Click the gear icon

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Select Help

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Enter SLN2552 in the search box, exactly as shown

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Click Search Help

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First read this help page completely

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Then click the Restore Request link or button

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Select the option that best describes your situation

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Select the number of hours or days that have passed since you last saw the missing messages

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Remember—any messages you’ve received since this point in time will be deleted!

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Enter the security code

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Submit your request

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We have your request!

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You should see your mailbox restored in about 24 hours