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    well as you probably know we've got our
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    own in-house training facility here for
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    bursters as many for staff but we and by
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    we I mean our marketing department do
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    open it up to the public too
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    so it can get a bit messy in terms of
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    scheduling if we're hiring someone to go
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    into a barista role we insist on some
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    previous training in experience there's
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    certainly no shortage of applicants but
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    it's company policy that they should
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    know how to make the best coffee with
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    our beans and equipment so all new hires
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    have to attend some training sessions
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    which is where life starts to get
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    complicated first off I have to be
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    notified when a new hire is employed in
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    a burst role of any of our cafes some of
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    the managers are good about letting me
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    know others seem to blot out my
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    existence and just don't communicate at
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    all sometimes I only find out there's
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    someone new when I stopped by a cafe or
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    my regular long black and get something
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    that just isn't up to standard the
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    damage a substandard barista can do to
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    our brand just isn't worth thinking
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    about well the coffee might taste okay
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    but then I notice something really off
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    like a cold taro being served in a flat
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    wake up I've seen some real shockers but
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    where was I oh yes the basic training so
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    assuming a manager has let me know when
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    someone new has been recruited they then
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    get in touch with the new hire to
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    schedule training sometimes you get some
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    real resistance bristles can be a bunch
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    of prima donnas always think you they
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    know it already but if they want to work
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    for Coffee Co they've got to learn to do
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    things our way I try to remember to add
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    their name and the training session
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    scheduled and attended to the
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    spreadsheet but we do get a lot of
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    people through high turnover in this
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    industry and things just get away from
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    me now I think about it I guess it's not
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    just the spreadsheet because I use that
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    calendar thing an Outlook to book the
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    meetings so there's some information in
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    one place and summon another I guess
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    when it comes down to it there's my
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    whiteboard that I rely on most to keep
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    check of wind training sessions are
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    booked there's the master source really
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    which means we have a few issues of
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    marketing trying to schedule public
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    training because they're all based in
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    the office
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    of the road and can't actually see my
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    whiteboard so if I'm out and about
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    there's no easy way of knowing when the
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    speed training slots up oh and I forgot
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    to mention there's another marketing
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    inspired training venture that's
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    complicating my life big time there's
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    bright idea of vlogging training two
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    small independent cafes so we're pushing
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    our beans and smaller equipment at the
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    same time there's a new venture and it's
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    complicating our in-house training
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    scheduling even further
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    marketing sometimes I think I've been
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    not say what I really think about that
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    bunch
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    so all our baristas are required to
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    attend three basic training sessions
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    when they start work with us each of
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    these sessions last two hours so there
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    might not be scheduled on the same day
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    but it should be reasonably close
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    together we have to fit in with the
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    rostering at the home cafe it's a bit of
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    a juggling act to say the least then if
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    they miss a session I must admit I don't
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    always know about it
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    so probably our follow-up isn't as good
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    as it could be but you can't control
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    everything can you it's only after
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    they've completed these three sessions
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    that in theory they're allowed to fly
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    solo and lead the shift it's probably
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    fair to say a few fall through the
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    cracks though there's another aspect to
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    all of this and that I've only been
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    talking about the new staff hired as
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    baristas we've also got the situation
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    when you've got your other non
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    specialist cafe crew runners kitchen
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    hands counter staff etc who perhaps
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    might be drafted in when the breast is a
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    short or hard pressed to keep up with
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    demand if a cafe finds they have someone
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    already on their books who shows promise
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    and being a barista is an art not a
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    science
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    then they'll obviously want to hang on
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    to them in that case we've got to work
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    out a specialized training plan for them
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    so they can build up to full barista
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    status it doesn't happen overnight which
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    means we've got a fair few of these
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    let's call them baby baristas they'll
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    have to be monitored they stand in line
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    to get a pay hike if they make it to a
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    full barista status so it's important to
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    keep tabs on them I've got most of them
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    listed on another spreadsheet somewhere
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    or other I think
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    and of course because these babies are
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    starting from zero they've got a lot
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    more ground to cover first of all
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    they've got to do the basics like a
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    spritzer preparation understanding the
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    different type of milks and how to put
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    the drinks together most people have no
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    idea the effective fat content and milk
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    has on the creamer
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    but regressing again as they either get
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    the hang of grinding tamping and
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    extracting they can move on to the next
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    level of training which covers a greater
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    range of drinks customer service skills
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    and preventative maintenance to know how
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    much we've been missing in these
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    machines and for each of these skills
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    there are exams both Russian and
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    practical we don't do things perhaps
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    here luckily recording the outcome of
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    his exams is one of the easiest parts of
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    my job if I forget and a baby for us to
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    past you can bet your bottom dollar
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    they'll remind me so if they don't
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    remind me and there's no password are
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    recorded on my spreadsheet for them then
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    I know they must have failed
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    there's my foolproof system at least I
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    can feel I've got that part nailed down
Title:
Sandbox
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You can use this Sandbox to try out things with the Amara tool.

The video that is primarily streaming here is http://www.youtube.com/watch?v=ZU2kyr9jRkg , which is completely blank. But you can go to the URLs tab to add the URL of another video and make it primary.

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Video Language:
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Duration:
01:46:39
Claude Almansi edited English subtitles for Sandbox
Claude Almansi edited English subtitles for Sandbox
Claude Almansi edited English subtitles for Sandbox
Claude Almansi edited English subtitles for Sandbox
Claude Almansi edited English subtitles for Sandbox
koma edited English subtitles for Sandbox
koma edited English subtitles for Sandbox
Claude Almansi edited English subtitles for Sandbox
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  • Revision 1 = provided subtitles for Lecture 1.2 of Prof. Scott Plous' Social Psychology course

  • Revision 1 = provided subtitles for Lecture 1.2 of Prof. Scott Plous' Social Psychology course

  • Revision 1 = provided subtitles for Lecture 1.2 of Prof. Scott Plous' Social Psychology course

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