[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:24.12,0:00:27.88,Default,,0000,0000,0000,,So to get us underway,\Nwould you please give a warm welcome
Dialogue: 0,0:00:27.93,0:00:31.76,Default,,0000,0000,0000,,to corporate anthropologist,\NMichael Henderson.
Dialogue: 0,0:00:31.76,0:00:33.04,Default,,0000,0000,0000,,(Applause) (Cheers)
Dialogue: 0,0:00:34.100,0:00:35.100,Default,,0000,0000,0000,,Thank you.\N
Dialogue: 0,0:00:35.100,0:00:38.44,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:00:38.44,0:00:39.66,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,0:00:41.20,0:00:43.79,Default,,0000,0000,0000,,So I just thought, to start off,\Nto make it very clear,
Dialogue: 0,0:00:43.79,0:00:45.02,Default,,0000,0000,0000,,when I was sitting,
Dialogue: 0,0:00:45.02,0:00:47.44,Default,,0000,0000,0000,,the smoke that appeared\Nbehind me wasn't due to me.
Dialogue: 0,0:00:47.44,0:00:48.41,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:00:48.41,0:00:51.32,Default,,0000,0000,0000,,I'd hate to go down on my CV,\Nas the guy that did that on TED.
Dialogue: 0,0:00:51.32,0:00:53.76,Default,,0000,0000,0000,,I thought for a moment\Nthey were running out of time
Dialogue: 0,0:00:53.76,0:00:55.75,Default,,0000,0000,0000,,and decided to cut speaker number one,
Dialogue: 0,0:00:55.75,0:00:57.04,Default,,0000,0000,0000,,"Gas him now!"
Dialogue: 0,0:00:57.60,0:00:59.22,Default,,0000,0000,0000,,Still glad to be here.
Dialogue: 0,0:00:59.22,0:01:02.11,Default,,0000,0000,0000,,I thought I'd start off with a story\Nmy grandfather told me.
Dialogue: 0,0:01:02.25,0:01:05.47,Default,,0000,0000,0000,,This was many years ago,\Nabout a worker in a Russian factory
Dialogue: 0,0:01:05.47,0:01:08.24,Default,,0000,0000,0000,,not long after the revolution,\Nin the new Soviet Union.
Dialogue: 0,0:01:08.64,0:01:10.04,Default,,0000,0000,0000,,At the end of every work day,
Dialogue: 0,0:01:10.04,0:01:11.82,Default,,0000,0000,0000,,the workers would leave the factory,
Dialogue: 0,0:01:11.82,0:01:13.69,Default,,0000,0000,0000,,go down to the gates of the factory,
Dialogue: 0,0:01:13.69,0:01:15.64,Default,,0000,0000,0000,,and be stopped by security guards
Dialogue: 0,0:01:15.64,0:01:16.79,Default,,0000,0000,0000,,they would be searched
Dialogue: 0,0:01:16.79,0:01:19.47,Default,,0000,0000,0000,,to ensure they weren't taking\Nany tools or any equipment,
Dialogue: 0,0:01:19.47,0:01:21.55,Default,,0000,0000,0000,,or even any of the motherland resources
Dialogue: 0,0:01:21.55,0:01:22.71,Default,,0000,0000,0000,,out of the factory.
Dialogue: 0,0:01:22.71,0:01:25.88,Default,,0000,0000,0000,,This one particular worker,\Nused to wheel a wheelbarrow with him,
Dialogue: 0,0:01:25.88,0:01:27.69,Default,,0000,0000,0000,,he'd carry his winter coat in there
Dialogue: 0,0:01:27.69,0:01:30.25,Default,,0000,0000,0000,,and perhaps a basket\Nto carry his lunch in.
Dialogue: 0,0:01:30.25,0:01:32.30,Default,,0000,0000,0000,,The security guards\Neveryday would stop him,
Dialogue: 0,0:01:32.30,0:01:35.45,Default,,0000,0000,0000,,search under the coat,\Nmake sure it didn't have any tools in it,
Dialogue: 0,0:01:35.45,0:01:38.96,Default,,0000,0000,0000,,and this went on, day after day,\Nweek after week, for years and years.
Dialogue: 0,0:01:39.14,0:01:40.52,Default,,0000,0000,0000,,And after four or five years,
Dialogue: 0,0:01:40.52,0:01:43.82,Default,,0000,0000,0000,,it was found that this particular worker\Nhad skipped the Soviet Union.
Dialogue: 0,0:01:44.10,0:01:46.62,Default,,0000,0000,0000,,Apparently with a very large sum of money.
Dialogue: 0,0:01:47.16,0:01:49.35,Default,,0000,0000,0000,,Turned out, he'd been\Nstealing wheelbarrows.
Dialogue: 0,0:01:49.35,0:01:50.35,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:50.75,0:01:54.10,Default,,0000,0000,0000,,I suspect this happens a lot\Nwith company culture.
Dialogue: 0,0:01:54.16,0:01:57.74,Default,,0000,0000,0000,,Company culture wheels in and out\Nof the building on a daily basis,
Dialogue: 0,0:01:57.74,0:01:59.77,Default,,0000,0000,0000,,but no one actually pays attention to it.
Dialogue: 0,0:01:59.92,0:02:03.98,Default,,0000,0000,0000,,And traditionally, that didn't really need\Nto be an issue in the last century.
Dialogue: 0,0:02:03.98,0:02:05.74,Default,,0000,0000,0000,,But I think, this century,
Dialogue: 0,0:02:05.74,0:02:09.31,Default,,0000,0000,0000,,it's something, we need to be\Npaying attention to in organisations,
Dialogue: 0,0:02:09.31,0:02:10.42,Default,,0000,0000,0000,,because people,
Dialogue: 0,0:02:10.42,0:02:12.74,Default,,0000,0000,0000,,even what we're doing today,\Nplaying with ideas,
Dialogue: 0,0:02:12.74,0:02:16.69,Default,,0000,0000,0000,,have actually started to contribute\Nfar more to organisations in that way,
Dialogue: 0,0:02:16.69,0:02:18.58,Default,,0000,0000,0000,,than perhaps they have ever before.
Dialogue: 0,0:02:18.58,0:02:21.05,Default,,0000,0000,0000,,And as an anthropologist,\NI find that fascinating.
Dialogue: 0,0:02:21.05,0:02:23.16,Default,,0000,0000,0000,,So, the field of corporate anthropology,
Dialogue: 0,0:02:23.16,0:02:27.22,Default,,0000,0000,0000,,is literally the discovery\Nand the search for
Dialogue: 0,0:02:27.22,0:02:30.81,Default,,0000,0000,0000,,what is the nature of people\Nin organisations.
Dialogue: 0,0:02:30.81,0:02:33.28,Default,,0000,0000,0000,,I got into corporate anthropology\Nalmost by mistake.
Dialogue: 0,0:02:33.28,0:02:35.78,Default,,0000,0000,0000,,I graduated from Auckland University\Nin anthropology,
Dialogue: 0,0:02:35.78,0:02:38.18,Default,,0000,0000,0000,,I highly recommend\Ntheir anthropological programs.
Dialogue: 0,0:02:38.18,0:02:41.44,Default,,0000,0000,0000,,And on graduation, the professor\Ngave me some very good advice,
Dialogue: 0,0:02:41.44,0:02:43.93,Default,,0000,0000,0000,,he said, "Two things I need\Nto let you know, Michael.
Dialogue: 0,0:02:43.93,0:02:47.65,Default,,0000,0000,0000,,Number one, congratulations, you will\Nnever be bored for the rest of your life.
Dialogue: 0,0:02:47.65,0:02:50.15,Default,,0000,0000,0000,,You're an anthropologist,\Nwe don't suffer boredom."
Dialogue: 0,0:02:50.69,0:02:52.89,Default,,0000,0000,0000,,"Second thing", he says,\N"you're unemployable.
Dialogue: 0,0:02:52.89,0:02:54.10,Default,,0000,0000,0000,,Good luck with that."
Dialogue: 0,0:02:54.10,0:02:54.90,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:02:55.62,0:02:57.53,Default,,0000,0000,0000,,Turned out, he was right on both counts.
Dialogue: 0,0:02:57.53,0:02:59.28,Default,,0000,0000,0000,,Difficult to get a job when you say,
Dialogue: 0,0:02:59.28,0:03:01.44,Default,,0000,0000,0000,,"Hi, I'm an anthropologist,\Nwhere do I start?"
Dialogue: 0,0:03:01.44,0:03:04.52,Default,,0000,0000,0000,,So I took off to London,\Nas we Kiwis do and went on an OE,
Dialogue: 0,0:03:04.52,0:03:06.98,Default,,0000,0000,0000,,and decided that I'd better go\Nand get a "real job,"
Dialogue: 0,0:03:06.98,0:03:08.90,Default,,0000,0000,0000,,I think that's what my mother called it,
Dialogue: 0,0:03:08.90,0:03:10.92,Default,,0000,0000,0000,,joined an advertising group in London,
Dialogue: 0,0:03:10.92,0:03:12.96,Default,,0000,0000,0000,,and was selling advertising,
Dialogue: 0,0:03:12.96,0:03:16.36,Default,,0000,0000,0000,,in that particular market in the 80s.
Dialogue: 0,0:03:16.36,0:03:18.65,Default,,0000,0000,0000,,I'd been with the company\Nfor about a month,
Dialogue: 0,0:03:18.65,0:03:21.54,Default,,0000,0000,0000,,and suddenly there was called\Na "crisis meeting."
Dialogue: 0,0:03:21.65,0:03:24.69,Default,,0000,0000,0000,,I didn't know what it meant,\Nmaybe the building was burning down.
Dialogue: 0,0:03:24.69,0:03:28.64,Default,,0000,0000,0000,,Turned out it was about financial figures\Nwe weren't doing as well as we could be.
Dialogue: 0,0:03:28.64,0:03:31.40,Default,,0000,0000,0000,,This gentlemen came on stage,\Na distinguished looking chap,
Dialogue: 0,0:03:31.40,0:03:34.44,Default,,0000,0000,0000,,and there was hundreds of us\Nbrought together to sit at his feet.
Dialogue: 0,0:03:34.44,0:03:37.08,Default,,0000,0000,0000,,And he was introduced as the CEO.
Dialogue: 0,0:03:37.08,0:03:39.74,Default,,0000,0000,0000,,I didn't know much about business,\N"CEO, what's that?"
Dialogue: 0,0:03:39.74,0:03:43.04,Default,,0000,0000,0000,,So I leant across to the person next to me\Nand said, "What's a CEO?"
Dialogue: 0,0:03:43.04,0:03:46.33,Default,,0000,0000,0000,,They said, "Well duh,\Nit's the Chief Executive Officer."
Dialogue: 0,0:03:46.33,0:03:49.24,Default,,0000,0000,0000,,And I just went, "Woah!"\Nbecause that first word,
Dialogue: 0,0:03:49.24,0:03:51.34,Default,,0000,0000,0000,,as an anthropologist,\Ncaptured me of course.
Dialogue: 0,0:03:51.34,0:03:52.69,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:03:52.69,0:03:53.79,Default,,0000,0000,0000,,So, I went, "Coo.l"
Dialogue: 0,0:03:53.79,0:03:56.60,Default,,0000,0000,0000,,I pulled out my little black notebook\Nand got my pen ready.
Dialogue: 0,0:03:56.60,0:03:59.53,Default,,0000,0000,0000,,Two things you should know,\Nanybody carrying a black notebook,
Dialogue: 0,0:03:59.53,0:04:02.47,Default,,0000,0000,0000,,is one of two things,\Nan anthropologist or a policeman.
Dialogue: 0,0:04:02.47,0:04:03.67,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:04.17,0:04:06.02,Default,,0000,0000,0000,,They both ask the same question,
Dialogue: 0,0:04:06.02,0:04:07.68,Default,,0000,0000,0000,,"So, what is it you're doing here?"
Dialogue: 0,0:04:07.68,0:04:09.87,Default,,0000,0000,0000,,Anthropologists do it\Nwith a matter of inquiry.
Dialogue: 0,0:04:09.87,0:04:12.08,Default,,0000,0000,0000,,The police are\Na little more threatening.
Dialogue: 0,0:04:12.08,0:04:13.29,Default,,0000,0000,0000,,I listen to this guy talk
Dialogue: 0,0:04:13.29,0:04:15.81,Default,,0000,0000,0000,,about how badly\Nthe organisation was performing,
Dialogue: 0,0:04:15.81,0:04:18.18,Default,,0000,0000,0000,,how results hadn't been\Nhow they should have been,
Dialogue: 0,0:04:18.18,0:04:20.97,Default,,0000,0000,0000,,that we needed to lift\Nour endeavors and our efforts,
Dialogue: 0,0:04:20.97,0:04:22.40,Default,,0000,0000,0000,,that times were tough.
Dialogue: 0,0:04:22.40,0:04:25.82,Default,,0000,0000,0000,,That we needed to pull together more\Nand make this thing happen.
Dialogue: 0,0:04:25.83,0:04:27.99,Default,,0000,0000,0000,,Now, the interesting thing\Nabout his talk was,
Dialogue: 0,0:04:27.99,0:04:30.80,Default,,0000,0000,0000,,he didn't actually use the words,\Nbut he made it very clear,
Dialogue: 0,0:04:30.80,0:04:31.88,Default,,0000,0000,0000,,it was our fault.
Dialogue: 0,0:04:32.59,0:04:33.54,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:33.54,0:04:35.18,Default,,0000,0000,0000,,I thought, "This is interesting."
Dialogue: 0,0:04:35.18,0:04:37.71,Default,,0000,0000,0000,,I'd been there for a month,\Nand it suddenly clicked,
Dialogue: 0,0:04:37.71,0:04:41.22,Default,,0000,0000,0000,,this guy didn't realise,\Nthat he was head of a cult.
Dialogue: 0,0:04:41.68,0:04:42.79,Default,,0000,0000,0000,,Not a culture.
Dialogue: 0,0:04:43.31,0:04:46.19,Default,,0000,0000,0000,,Most businesses don't know\Nthe distinction between those two,
Dialogue: 0,0:04:46.19,0:04:48.78,Default,,0000,0000,0000,,how that happens and what it delivers.
Dialogue: 0,0:04:49.10,0:04:52.06,Default,,0000,0000,0000,,I wrote that down and thought\N"Wow, this is really interesting.
Dialogue: 0,0:04:52.06,0:04:53.06,Default,,0000,0000,0000,,He's got no idea."
Dialogue: 0,0:04:53.17,0:04:55.09,Default,,0000,0000,0000,,The difference being that in a cult,
Dialogue: 0,0:04:55.79,0:04:57.35,Default,,0000,0000,0000,,a leader sees greatness
Dialogue: 0,0:04:58.33,0:04:59.68,Default,,0000,0000,0000,,in themselves.
Dialogue: 0,0:05:00.26,0:05:01.44,Default,,0000,0000,0000,,In a culture,
Dialogue: 0,0:05:01.86,0:05:03.61,Default,,0000,0000,0000,,the leader sees greatness in ...
Dialogue: 0,0:05:04.83,0:05:06.42,Default,,0000,0000,0000,,the people, of course.
Dialogue: 0,0:05:06.74,0:05:08.66,Default,,0000,0000,0000,,It was interesting\Neven from his comments
Dialogue: 0,0:05:08.66,0:05:11.28,Default,,0000,0000,0000,,I realised he doesn't\Nrealise he's set up a cult.
Dialogue: 0,0:05:11.28,0:05:14.57,Default,,0000,0000,0000,,So, a lot of the performance issues\Nhe was blaming everyone else for,
Dialogue: 0,0:05:14.57,0:05:19.39,Default,,0000,0000,0000,,in fact, I believe, possibly,\Nwas a reflection of his leadership style.
Dialogue: 0,0:05:19.75,0:05:23.55,Default,,0000,0000,0000,,So as a result of that, I took his money,\NI did some selling, didn't do too well,
Dialogue: 0,0:05:23.55,0:05:26.55,Default,,0000,0000,0000,,I was too busy with my black notebook\Nand kept getting warnings,
Dialogue: 0,0:05:26.55,0:05:27.90,Default,,0000,0000,0000,,"The sales not right."
Dialogue: 0,0:05:27.90,0:05:30.65,Default,,0000,0000,0000,,I headed to South America\Nand Africa for a couple of years
Dialogue: 0,0:05:30.65,0:05:32.66,Default,,0000,0000,0000,,and went to study the cultures and tribes,
Dialogue: 0,0:05:32.66,0:05:34.87,Default,,0000,0000,0000,,that I was interested in\Nand had a passion for,
Dialogue: 0,0:05:34.87,0:05:37.69,Default,,0000,0000,0000,,to learn what they were doing\Naround culture and leadership.
Dialogue: 0,0:05:37.69,0:05:43.00,Default,,0000,0000,0000,,And one of the central revelations\Nof anthropology is, it's a little bizarre.
Dialogue: 0,0:05:43.00,0:05:47.02,Default,,0000,0000,0000,,You become an anthropologist because you\Nwant to study other tribes and cultures,
Dialogue: 0,0:05:47.02,0:05:49.11,Default,,0000,0000,0000,,and a big number of you\Nputting your hands up
Dialogue: 0,0:05:49.11,0:05:50.78,Default,,0000,0000,0000,,saying you'd been there, done that.
Dialogue: 0,0:05:50.78,0:05:54.35,Default,,0000,0000,0000,,So, nice to be talking to an audience\Nfull of fellow anthropologists.
Dialogue: 0,0:05:54.90,0:05:56.52,Default,,0000,0000,0000,,You go there to study other people
Dialogue: 0,0:05:56.52,0:05:58.55,Default,,0000,0000,0000,,and perhaps even reveal\Nwho they truly are.
Dialogue: 0,0:05:58.55,0:06:00.93,Default,,0000,0000,0000,,In reality what happens is,\Nas you're studying them
Dialogue: 0,0:06:00.93,0:06:03.72,Default,,0000,0000,0000,,and spending time with them,\Nyou reveal not who they are,
Dialogue: 0,0:06:03.72,0:06:06.20,Default,,0000,0000,0000,,but of course, who you are.
Dialogue: 0,0:06:06.54,0:06:08.84,Default,,0000,0000,0000,,You come face to face\Nwith your own prejudices.
Dialogue: 0,0:06:09.17,0:06:12.18,Default,,0000,0000,0000,,It can be sexist, it can be political, \Nit can be racist.
Dialogue: 0,0:06:12.76,0:06:15.29,Default,,0000,0000,0000,,That's not necessarily\Na pleasant thing to experience.
Dialogue: 0,0:06:15.29,0:06:16.54,Default,,0000,0000,0000,,The more I looked at this,
Dialogue: 0,0:06:16.54,0:06:18.19,Default,,0000,0000,0000,,I suddenly realised that in fact,
Dialogue: 0,0:06:19.39,0:06:23.29,Default,,0000,0000,0000,,the lessons that are to be learnt\Nfrom traditional tribes and cultures,
Dialogue: 0,0:06:23.29,0:06:26.78,Default,,0000,0000,0000,,did not need to be shared with these,\Nthey were already okay.
Dialogue: 0,0:06:27.72,0:06:30.44,Default,,0000,0000,0000,,It occured to me that the people\Nthat needed these lessons
Dialogue: 0,0:06:30.44,0:06:33.13,Default,,0000,0000,0000,,on how to build cultures\Nand effective leadership,
Dialogue: 0,0:06:33.13,0:06:35.53,Default,,0000,0000,0000,,were in fact the tribe\NI'd just left in London.
Dialogue: 0,0:06:35.78,0:06:37.94,Default,,0000,0000,0000,,That toxic cult environment.
Dialogue: 0,0:06:37.94,0:06:40.60,Default,,0000,0000,0000,,It occurred to me\Nin fact that organisations,
Dialogue: 0,0:06:41.62,0:06:42.99,Default,,0000,0000,0000,,are the modern tribes.
Dialogue: 0,0:06:43.56,0:06:46.94,Default,,0000,0000,0000,,I experienced that many of us spend\Nfar more hours in our work place,
Dialogue: 0,0:06:46.94,0:06:49.53,Default,,0000,0000,0000,,or our education places,\Nhere we are at the school,
Dialogue: 0,0:06:49.53,0:06:53.21,Default,,0000,0000,0000,,than potentially we do even in our\Nnational culture or in our ethnic culture.
Dialogue: 0,0:06:53.41,0:06:56.61,Default,,0000,0000,0000,,And that perhaps, that's something\Nwe should be paying attention to.
Dialogue: 0,0:06:56.61,0:07:00.09,Default,,0000,0000,0000,,Perhaps that's giving us some indication\Nas to what's going on in society
Dialogue: 0,0:07:00.09,0:07:01.78,Default,,0000,0000,0000,,and the way it has been going on.
Dialogue: 0,0:07:01.78,0:07:03.74,Default,,0000,0000,0000,,I looked at the history of organisations.
Dialogue: 0,0:07:03.74,0:07:06.87,Default,,0000,0000,0000,,Organisations have been\Nrunning the world for 400 years now.
Dialogue: 0,0:07:06.87,0:07:09.20,Default,,0000,0000,0000,,My question is, "How's it going?"
Dialogue: 0,0:07:09.53,0:07:10.80,Default,,0000,0000,0000,,Rhetorical question.
Dialogue: 0,0:07:12.28,0:07:13.98,Default,,0000,0000,0000,,So, I gathered all this, came back,
Dialogue: 0,0:07:13.98,0:07:16.40,Default,,0000,0000,0000,,got back to London,\Nthought, "Hmm," got another job
Dialogue: 0,0:07:16.40,0:07:19.55,Default,,0000,0000,0000,,and started to sit within organisations\Nand view them as a tribe.
Dialogue: 0,0:07:19.55,0:07:24.04,Default,,0000,0000,0000,,So as I said, started to see the CEO,\Nas the chief, executive officer.
Dialogue: 0,0:07:24.36,0:07:25.93,Default,,0000,0000,0000,,Let me explain what that means
Dialogue: 0,0:07:25.93,0:07:27.27,Default,,0000,0000,0000,,C, E, and O.
Dialogue: 0,0:07:27.27,0:07:30.32,Default,,0000,0000,0000,,The chief is head of culture,\Nthe executive is head of structure,
Dialogue: 0,0:07:30.32,0:07:32.41,Default,,0000,0000,0000,,who's at what position,\Nwith how much power,
Dialogue: 0,0:07:32.41,0:07:33.49,Default,,0000,0000,0000,,how much authority.
Dialogue: 0,0:07:33.49,0:07:37.33,Default,,0000,0000,0000,,And the officer, clearly military,\Nthe delivery of strategy, if you like.
Dialogue: 0,0:07:37.33,0:07:40.26,Default,,0000,0000,0000,,I saw that the chief \Nactually had three mandates of power,
Dialogue: 0,0:07:40.26,0:07:42.86,Default,,0000,0000,0000,,this is not a title or a position\Nwithin the business,
Dialogue: 0,0:07:42.86,0:07:46.30,Default,,0000,0000,0000,,it's the three things that the individuals\Nshould be paying attention to.
Dialogue: 0,0:07:46.30,0:07:50.04,Default,,0000,0000,0000,,But my experience showed me that\Nthey tended to favour two of those
Dialogue: 0,0:07:50.04,0:07:52.27,Default,,0000,0000,0000,,and delegate the other one\Nto a group called HR.
Dialogue: 0,0:07:53.58,0:07:55.17,Default,,0000,0000,0000,,Have you heard of this group, HR?
Dialogue: 0,0:07:55.17,0:07:56.22,Default,,0000,0000,0000,,(Audience) Yes.
Dialogue: 0,0:07:56.22,0:07:57.23,Default,,0000,0000,0000,,Human Resources.
Dialogue: 0,0:07:57.23,0:07:59.27,Default,,0000,0000,0000,,When you use the phrase "human resources"
Dialogue: 0,0:07:59.27,0:08:02.46,Default,,0000,0000,0000,,with a traditional tribe,\Nyou can see them pull back a little bit.
Dialogue: 0,0:08:03.42,0:08:04.76,Default,,0000,0000,0000,,They don't like that phrase.
Dialogue: 0,0:08:05.16,0:08:06.85,Default,,0000,0000,0000,,It brings up bad memories for them,
Dialogue: 0,0:08:06.85,0:08:08.93,Default,,0000,0000,0000,,they have another word\Nassociated with that;
Dialogue: 0,0:08:08.93,0:08:10.25,Default,,0000,0000,0000,,it's called slavery.
Dialogue: 0,0:08:11.25,0:08:13.13,Default,,0000,0000,0000,,What's intriguing is one of the lessons
Dialogue: 0,0:08:13.13,0:08:16.06,Default,,0000,0000,0000,,I believe organisations\Ncan learn from traditional cultures is
Dialogue: 0,0:08:16.06,0:08:18.39,Default,,0000,0000,0000,,tribes don't do HR they do RH.
Dialogue: 0,0:08:18.86,0:08:21.44,Default,,0000,0000,0000,,In other words they resource humans\Nfor an occupation,
Dialogue: 0,0:08:21.44,0:08:23.08,Default,,0000,0000,0000,,they don't have human resources.
Dialogue: 0,0:08:23.08,0:08:24.00,Default,,0000,0000,0000,,Think about that,
Dialogue: 0,0:08:24.00,0:08:26.38,Default,,0000,0000,0000,,it sounds like a clever\Nplay on words, doesn't it?
Dialogue: 0,0:08:26.39,0:08:27.51,Default,,0000,0000,0000,,Just nod.
Dialogue: 0,0:08:28.79,0:08:30.18,Default,,0000,0000,0000,,It's actually more than that.
Dialogue: 0,0:08:30.18,0:08:31.67,Default,,0000,0000,0000,,It's a whole mentality.
Dialogue: 0,0:08:32.23,0:08:34.84,Default,,0000,0000,0000,,Yes. So resourcing humans,\Nwhere would you rather work?
Dialogue: 0,0:08:34.84,0:08:36.37,Default,,0000,0000,0000,,Somewhere that resources humans
Dialogue: 0,0:08:36.37,0:08:38.95,Default,,0000,0000,0000,,or somewhere that treats people\Nas human resources?
Dialogue: 0,0:08:39.15,0:08:42.29,Default,,0000,0000,0000,,I just wonder if there's some\Nopportunities for us to learn here.
Dialogue: 0,0:08:42.29,0:08:44.98,Default,,0000,0000,0000,,I'm often questioned,\Npeople go "Yes, yes clever stuff,
Dialogue: 0,0:08:45.50,0:08:47.34,Default,,0000,0000,0000,,but is this the latest business trend?
Dialogue: 0,0:08:47.34,0:08:50.54,Default,,0000,0000,0000,,Is this what companies are doing\Nat the moment, looking at culture?"
Dialogue: 0,0:08:50.54,0:08:52.63,Default,,0000,0000,0000,,My response to that is clearly no.
Dialogue: 0,0:08:52.91,0:08:55.83,Default,,0000,0000,0000,,In fact I'd say, business is just\Nthe latest cultural trend.
Dialogue: 0,0:08:56.47,0:09:00.28,Default,,0000,0000,0000,,Culture's been around, as long as humans\Nhave been processing cognitive thought,
Dialogue: 0,0:09:00.28,0:09:02.24,Default,,0000,0000,0000,,and communing together on this planet.
Dialogue: 0,0:09:02.36,0:09:05.47,Default,,0000,0000,0000,,Business, in the forum that we,\Ncurrently, most of us, operate in,
Dialogue: 0,0:09:05.47,0:09:07.25,Default,,0000,0000,0000,,is barely 400 years old.
Dialogue: 0,0:09:07.25,0:09:08.43,Default,,0000,0000,0000,,So do you think,
Dialogue: 0,0:09:08.43,0:09:11.35,Default,,0000,0000,0000,,maybe there's some lessons\Nin traditional cultural experience,
Dialogue: 0,0:09:11.35,0:09:13.58,Default,,0000,0000,0000,,that we could draw on and engage from,
Dialogue: 0,0:09:13.58,0:09:15.02,Default,,0000,0000,0000,,within our organisations?
Dialogue: 0,0:09:16.21,0:09:18.97,Default,,0000,0000,0000,,I started to play with that,\Nshare that with organisations,
Dialogue: 0,0:09:18.97,0:09:21.90,Default,,0000,0000,0000,,there's a couple of things,\Nsome of those lessons we can take
Dialogue: 0,0:09:21.90,0:09:24.74,Default,,0000,0000,0000,,from traditional tribes\Nand apply within organisations,
Dialogue: 0,0:09:24.74,0:09:27.22,Default,,0000,0000,0000,,very simple, they're obvious\Nwhen you look at them.
Dialogue: 0,0:09:27.22,0:09:30.18,Default,,0000,0000,0000,,I guess that's one of the benefits\Nof being an anthropologist.
Dialogue: 0,0:09:30.18,0:09:32.48,Default,,0000,0000,0000,,Most people suffer from\Na thing called "déjà vu,"
Dialogue: 0,0:09:32.48,0:09:33.97,Default,,0000,0000,0000,,have you heard that expression?
Dialogue: 0,0:09:33.97,0:09:36.85,Default,,0000,0000,0000,,You feel like you've been here before,\Nhad this conversation,
Dialogue: 0,0:09:36.85,0:09:39.38,Default,,0000,0000,0000,,often accompanied with goosebumps,\Nhairs standing up,
Dialogue: 0,0:09:39.38,0:09:42.72,Default,,0000,0000,0000,,going, "Oh it's a bit freaky,"\Nbeen here before, had this conversation.
Dialogue: 0,0:09:42.73,0:09:46.92,Default,,0000,0000,0000,,Anthropologists don't suffer from that,\Nwe suffer from "vuja' de'"
Dialogue: 0,0:09:47.07,0:09:49.73,Default,,0000,0000,0000,,that's actually the reverse,\Nwe've been there 100 times,
Dialogue: 0,0:09:49.73,0:09:51.91,Default,,0000,0000,0000,,but this is like seeing it\Nfor the first time.
Dialogue: 0,0:09:52.32,0:09:55.14,Default,,0000,0000,0000,,Every time I go into an organisation\NI've been there before,
Dialogue: 0,0:09:55.14,0:09:57.51,Default,,0000,0000,0000,,but I always treat it\Nlike a new experience,
Dialogue: 0,0:09:57.52,0:09:58.98,Default,,0000,0000,0000,,a new beginning, a fresh mind.
Dialogue: 0,0:09:58.98,0:10:01.89,Default,,0000,0000,0000,,Just as we've been asked\Nto clear our minds for this session.
Dialogue: 0,0:10:01.89,0:10:04.90,Default,,0000,0000,0000,,What are the lessons that\Norganisations could learn from tribes
Dialogue: 0,0:10:04.90,0:10:08.02,Default,,0000,0000,0000,,if they clear their minds\Nand see themselves for the first time?
Dialogue: 0,0:10:08.02,0:10:10.40,Default,,0000,0000,0000,,The big one, is a thing called engagement.
Dialogue: 0,0:10:11.04,0:10:15.28,Default,,0000,0000,0000,,Tribes are famous for doing two things\Nfundamentally: enabling their people,
Dialogue: 0,0:10:15.28,0:10:17.62,Default,,0000,0000,0000,,preparing the next generation\Nto be able to hunt,
Dialogue: 0,0:10:17.62,0:10:20.22,Default,,0000,0000,0000,,fish, make babies, build huts etc.
Dialogue: 0,0:10:20.50,0:10:23.82,Default,,0000,0000,0000,,And also engagement, which is making them\Nproud to be who they are.
Dialogue: 0,0:10:24.24,0:10:27.38,Default,,0000,0000,0000,,Finding their place to stand,\Nthe Tūrangawaewae of the people,
Dialogue: 0,0:10:27.38,0:10:29.86,Default,,0000,0000,0000,,actually defining who you are\Nthrough historical text
Dialogue: 0,0:10:30.47,0:10:32.97,Default,,0000,0000,0000,,and stories and symbolism.
Dialogue: 0,0:10:32.97,0:10:34.38,Default,,0000,0000,0000,,Here's the intriguing thing:
Dialogue: 0,0:10:34.38,0:10:37.81,Default,,0000,0000,0000,,Global surveys around the world,\Nshow that in engagement surveys
Dialogue: 0,0:10:37.81,0:10:42.22,Default,,0000,0000,0000,,on average, in most modern organisations,\N20% of the people are engaged,
Dialogue: 0,0:10:42.83,0:10:46.32,Default,,0000,0000,0000,,80% are either sitting on the fence\Nor are clearly disengaged.
Dialogue: 0,0:10:46.32,0:10:48.33,Default,,0000,0000,0000,,What we mean by engaged,\Nis three things:
Dialogue: 0,0:10:48.70,0:10:50.95,Default,,0000,0000,0000,,they're willing to stay\Nwith your organisation;
Dialogue: 0,0:10:51.23,0:10:55.24,Default,,0000,0000,0000,,to speak positively about the organisation\Nwhich given the social network forums
Dialogue: 0,0:10:55.24,0:10:58.14,Default,,0000,0000,0000,,that we have available to us nowadays,\Ncrucial comment,
Dialogue: 0,0:10:58.14,0:11:01.39,Default,,0000,0000,0000,,you bad mouth your company\Nto millions of people on the Internet,
Dialogue: 0,0:11:01.39,0:11:04.10,Default,,0000,0000,0000,,it effects things like your reputation\Nand your brand etc;
Dialogue: 0,0:11:04.10,0:11:06.53,Default,,0000,0000,0000,,the other thing was to strive\Nfor your organisation.
Dialogue: 0,0:11:06.53,0:11:09.61,Default,,0000,0000,0000,,Imagine if an organisation\Nhas low levels of engagement,
Dialogue: 0,0:11:09.61,0:11:12.42,Default,,0000,0000,0000,,people aren't willing to stay,\Nto speak positively about it,
Dialogue: 0,0:11:12.42,0:11:13.96,Default,,0000,0000,0000,,or strive on behalf of it,
Dialogue: 0,0:11:13.96,0:11:16.01,Default,,0000,0000,0000,,what do you think that\Ndoes to productivity,
Dialogue: 0,0:11:16.01,0:11:18.41,Default,,0000,0000,0000,,customer service and job fulfilment?
Dialogue: 0,0:11:19.33,0:11:22.52,Default,,0000,0000,0000,,And yet all round the world,\Nwe have 80% of the workers,
Dialogue: 0,0:11:22.52,0:11:27.39,Default,,0000,0000,0000,,and I'm talking about millions of people,\Nare not fully engaged in the work they do.
Dialogue: 0,0:11:28.14,0:11:30.71,Default,,0000,0000,0000,,Those numbers may sound familiar\Nif you're in business,
Dialogue: 0,0:11:30.71,0:11:32.75,Default,,0000,0000,0000,,have you heard of 20-80,\Nthe Pareto theory?
Dialogue: 0,0:11:33.53,0:11:37.33,Default,,0000,0000,0000,,The theory being that 20% of your people\Ndeliver 80% of your results on average.
Dialogue: 0,0:11:37.33,0:11:40.05,Default,,0000,0000,0000,,I'm not saying there's\Na correlation between those figures
Dialogue: 0,0:11:40.05,0:11:41.35,Default,,0000,0000,0000,,but isn't that interesting?
Dialogue: 0,0:11:41.35,0:11:44.62,Default,,0000,0000,0000,,20% are engaged and they happen to\Nbe generating 80% of the results.
Dialogue: 0,0:11:44.62,0:11:46.15,Default,,0000,0000,0000,,Here's the interesting thing:
Dialogue: 0,0:11:46.15,0:11:49.68,Default,,0000,0000,0000,,I've travelled extensively, I think\NI won that prize for countries visited,
Dialogue: 0,0:11:49.68,0:11:51.59,Default,,0000,0000,0000,,over 70 looking at cultures and tribes,
Dialogue: 0,0:11:51.59,0:11:54.63,Default,,0000,0000,0000,,so if a chocolate fish is up for grabs\Nput my name down for it.
Dialogue: 0,0:11:54.63,0:11:56.93,Default,,0000,0000,0000,,I found that no tribe\Nthat I've ever come across
Dialogue: 0,0:11:56.93,0:11:58.69,Default,,0000,0000,0000,,that runs engagement surveys.
Dialogue: 0,0:11:59.95,0:12:01.28,Default,,0000,0000,0000,,Why would they?
Dialogue: 0,0:12:02.15,0:12:03.84,Default,,0000,0000,0000,,They're in contact with the people,
Dialogue: 0,0:12:03.84,0:12:06.94,Default,,0000,0000,0000,,know what's going on,\Nthey don't need a survey for feedback.
Dialogue: 0,0:12:06.94,0:12:08.93,Default,,0000,0000,0000,,It's in dialogue, in everyday expression,
Dialogue: 0,0:12:09.14,0:12:10.96,Default,,0000,0000,0000,,brought to the table at every meeting.
Dialogue: 0,0:12:11.63,0:12:14.48,Default,,0000,0000,0000,,They're paying attention to,\Ntruly listening to each other,
Dialogue: 0,0:12:14.48,0:12:15.30,Default,,0000,0000,0000,,as tribe members.
Dialogue: 0,0:12:15.30,0:12:16.94,Default,,0000,0000,0000,,We don't do that in organisations.
Dialogue: 0,0:12:17.50,0:12:20.25,Default,,0000,0000,0000,,I often suggest that leadership\Nin modern organisations
Dialogue: 0,0:12:20.25,0:12:21.78,Default,,0000,0000,0000,,has become an email sort.
Dialogue: 0,0:12:22.01,0:12:24.08,Default,,0000,0000,0000,,In tribes, it's a contact sport.
Dialogue: 0,0:12:24.89,0:12:26.90,Default,,0000,0000,0000,,Again it sounds like\Na clever play on words
Dialogue: 0,0:12:26.90,0:12:29.33,Default,,0000,0000,0000,,but some real differences\Nshow up when you do that,
Dialogue: 0,0:12:29.33,0:12:31.78,Default,,0000,0000,0000,,and lessons potentially\Nto be learnt from that.
Dialogue: 0,0:12:32.17,0:12:34.92,Default,,0000,0000,0000,,The other thing about engagement\Nin traditional tribes is
Dialogue: 0,0:12:34.92,0:12:37.71,Default,,0000,0000,0000,,it's not 20% of the people\Ndelivering 80% of the results,
Dialogue: 0,0:12:37.71,0:12:40.87,Default,,0000,0000,0000,,it's 80% of the people\Ndelivering 100% of the results.
Dialogue: 0,0:12:41.65,0:12:44.55,Default,,0000,0000,0000,,The 20% that aren't involved\Nin delivering those results
Dialogue: 0,0:12:44.55,0:12:46.56,Default,,0000,0000,0000,,are either too young and still learning,
Dialogue: 0,0:12:46.56,0:12:50.09,Default,,0000,0000,0000,,being brought up as tribe members,\Nlearning the traditions, the skill sets
Dialogue: 0,0:12:50.09,0:12:53.16,Default,,0000,0000,0000,,required to make them\Ncontributing tribe members,
Dialogue: 0,0:12:53.16,0:12:54.55,Default,,0000,0000,0000,,or they're too old,
Dialogue: 0,0:12:54.89,0:12:57.30,Default,,0000,0000,0000,,so their responsibility\Nthen is more a mentor role,
Dialogue: 0,0:12:57.30,0:13:00.53,Default,,0000,0000,0000,,passing on the traditions\Nand the stories of the old times
Dialogue: 0,0:13:00.53,0:13:02.09,Default,,0000,0000,0000,,to the next generation.
Dialogue: 0,0:13:02.28,0:13:05.57,Default,,0000,0000,0000,,Which in our western societies\Nseems to have drifted away, doesn't it?
Dialogue: 0,0:13:05.57,0:13:09.25,Default,,0000,0000,0000,,We tend to, when we they get too old,\Nwe stick them in a retirment home
Dialogue: 0,0:13:09.25,0:13:12.21,Default,,0000,0000,0000,,and go and visit them every second month\Nif we've got the time,
Dialogue: 0,0:13:12.21,0:13:14.25,Default,,0000,0000,0000,,or is that just what happens in my family?
Dialogue: 0,0:13:14.25,0:13:14.98,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:13:14.98,0:13:16.94,Default,,0000,0000,0000,,It's interesting, yes? They embrace them.
Dialogue: 0,0:13:16.94,0:13:19.23,Default,,0000,0000,0000,,So even this whole\NGen Y thing in the workplace,
Dialogue: 0,0:13:19.23,0:13:23.95,Default,,0000,0000,0000,,Gen Ys have to have their managers\Ntaught how to manage a Gen Y generation.
Dialogue: 0,0:13:23.95,0:13:25.06,Default,,0000,0000,0000,,What is intriguing is,
Dialogue: 0,0:13:25.06,0:13:29.16,Default,,0000,0000,0000,,how come no one's teaching the Gen Ys\Nhow to respect the older generations?
Dialogue: 0,0:13:29.58,0:13:31.56,Default,,0000,0000,0000,,Respect the wisdom that has come before.
Dialogue: 0,0:13:32.07,0:13:33.39,Default,,0000,0000,0000,,As you would do in a tribe.
Dialogue: 0,0:13:33.60,0:13:34.84,Default,,0000,0000,0000,,Bizarre, don't you think?
Dialogue: 0,0:13:35.47,0:13:36.60,Default,,0000,0000,0000,,What else can we learn?
Dialogue: 0,0:13:36.60,0:13:42.97,Default,,0000,0000,0000,,I guess one of the things I'm big on, is\Nsomething around dignity in the workplace.
Dialogue: 0,0:13:43.35,0:13:45.61,Default,,0000,0000,0000,,You see, the thing I find\Nin traditional tribes,
Dialogue: 0,0:13:45.61,0:13:47.10,Default,,0000,0000,0000,,it doesn't matter who you are,
Dialogue: 0,0:13:47.10,0:13:49.42,Default,,0000,0000,0000,,what your role is,\Nor how old you are,
Dialogue: 0,0:13:49.42,0:13:53.17,Default,,0000,0000,0000,,it doesn't even, often, not always,\Nmatter what gender you are,
Dialogue: 0,0:13:53.17,0:13:57.46,Default,,0000,0000,0000,,you are provided with instant dignity,\Ninstant respect is afforded to you.
Dialogue: 0,0:13:59.86,0:14:02.79,Default,,0000,0000,0000,,And in southern Africa,\Nthey have a word called "Ubuntu."
Dialogue: 0,0:14:02.79,0:14:07.22,Default,,0000,0000,0000,,"Ubuntu" meaning a person\Nis a person because of the people.
Dialogue: 0,0:14:08.29,0:14:11.80,Default,,0000,0000,0000,,So a manager is only a manager\Nbecause they have people to manage.
Dialogue: 0,0:14:12.44,0:14:15.82,Default,,0000,0000,0000,,Sales teams are only sales teams\Nbecause they have people to sell to,
Dialogue: 0,0:14:15.82,0:14:18.20,Default,,0000,0000,0000,,they have accountants\Nthat process the numbers,
Dialogue: 0,0:14:18.20,0:14:20.82,Default,,0000,0000,0000,,a manufacturing department\Nthat manufactures products,
Dialogue: 0,0:14:20.82,0:14:24.71,Default,,0000,0000,0000,,researches and develops those products,\Nimports those products in the first place.
Dialogue: 0,0:14:24.77,0:14:26.27,Default,,0000,0000,0000,,It makes sense, doesn't it?
Dialogue: 0,0:14:26.27,0:14:29.87,Default,,0000,0000,0000,,That who we are and what we do\Nis absolutely because the world we live in
Dialogue: 0,0:14:29.87,0:14:34.43,Default,,0000,0000,0000,,dependant on our ability to function well\Nwith others, to serve with others.
Dialogue: 0,0:14:34.89,0:14:38.51,Default,,0000,0000,0000,,So this ubuntu is acceptable in tribes.
Dialogue: 0,0:14:38.51,0:14:40.47,Default,,0000,0000,0000,,And yet in businesses it's often missing.
Dialogue: 0,0:14:40.47,0:14:43.11,Default,,0000,0000,0000,,I know it would never apply\Nto the schools or businesses
Dialogue: 0,0:14:43.11,0:14:44.38,Default,,0000,0000,0000,,that you people belong to,
Dialogue: 0,0:14:44.38,0:14:46.20,Default,,0000,0000,0000,,but have you heard of organisations,
Dialogue: 0,0:14:46.20,0:14:49.69,Default,,0000,0000,0000,,where they have silo mentality,\None department at war with the other?
Dialogue: 0,0:14:49.69,0:14:51.19,Default,,0000,0000,0000,,Have you heard about that?
Dialogue: 0,0:14:51.37,0:14:54.61,Default,,0000,0000,0000,,It's just bizarre, because that\Nnever occurs in a tribe.
Dialogue: 0,0:14:55.59,0:14:58.54,Default,,0000,0000,0000,,And it's interesting,\Nthe way leadership responds to this,
Dialogue: 0,0:14:58.54,0:15:02.30,Default,,0000,0000,0000,,one of the key areas, that there's an\Nopportunity as well as the leadership role
Dialogue: 0,0:15:02.30,0:15:05.47,Default,,0000,0000,0000,,in organisations and tribes are two\Nfundamentaly different things.
Dialogue: 0,0:15:05.47,0:15:08.14,Default,,0000,0000,0000,,Do this ... A little exercise for you,\Nfor just a moment.
Dialogue: 0,0:15:08.14,0:15:12.20,Default,,0000,0000,0000,,Take a moment, in your mind, picture\Nthe structure of a typical organisation.
Dialogue: 0,0:15:13.28,0:15:15.09,Default,,0000,0000,0000,,It could be the school we're at today,
Dialogue: 0,0:15:15.09,0:15:17.29,Default,,0000,0000,0000,,a modern business,\Na government department,
Dialogue: 0,0:15:17.29,0:15:20.14,Default,,0000,0000,0000,,if you were going to draw\Na symbol to represent the structure
Dialogue: 0,0:15:20.14,0:15:22.29,Default,,0000,0000,0000,,of that organisation,\Nwhat would it look like?
Dialogue: 0,0:15:22.36,0:15:23.40,Default,,0000,0000,0000,,You got that?
Dialogue: 0,0:15:24.61,0:15:28.37,Default,,0000,0000,0000,,Now, picture within that where\Nwould you typically position leadership?
Dialogue: 0,0:15:29.73,0:15:32.73,Default,,0000,0000,0000,,Hold that for a moment,\Nyou've got a structure and a position.
Dialogue: 0,0:15:32.73,0:15:35.35,Default,,0000,0000,0000,,Now, even if you've never been\Nto a traditional tribe,
Dialogue: 0,0:15:35.35,0:15:37.89,Default,,0000,0000,0000,,think about the structure\Nof a traditional tribe,
Dialogue: 0,0:15:37.89,0:15:39.78,Default,,0000,0000,0000,,what shape would you choose for that?
Dialogue: 0,0:15:39.78,0:15:41.26,Default,,0000,0000,0000,,Picture that in your mind.
Dialogue: 0,0:15:41.26,0:15:43.69,Default,,0000,0000,0000,,Then think about where\Nwould you position leadership
Dialogue: 0,0:15:43.69,0:15:45.65,Default,,0000,0000,0000,,within a traditional culture.
Dialogue: 0,0:15:46.28,0:15:47.53,Default,,0000,0000,0000,,Here's a question for you:
Dialogue: 0,0:15:47.53,0:15:50.48,Default,,0000,0000,0000,,How many, for the first one\Nwent for something like a triangle,
Dialogue: 0,0:15:50.48,0:15:52.45,Default,,0000,0000,0000,,hierarchical, with leadership at the top?
Dialogue: 0,0:15:52.45,0:15:53.48,Default,,0000,0000,0000,,Show of hands.
Dialogue: 0,0:15:53.48,0:15:56.08,Default,,0000,0000,0000,,Yes, so we've all been\Nindoctrinated through that, yes?
Dialogue: 0,0:15:56.24,0:16:00.50,Default,,0000,0000,0000,,And traditional tribes, how many of you\Ndid a more flat maybe even circular shape
Dialogue: 0,0:16:00.50,0:16:02.99,Default,,0000,0000,0000,,as the symbol that came up,\Nand where was leadership?
Dialogue: 0,0:16:02.99,0:16:04.55,Default,,0000,0000,0000,,In the middle, yes, centered.
Dialogue: 0,0:16:05.06,0:16:09.71,Default,,0000,0000,0000,,And so this is a huge insight into why\Ntribes are able to sustain culture,
Dialogue: 0,0:16:09.71,0:16:12.78,Default,,0000,0000,0000,,our neighbours in Australia,\Nwe know from the artefacts alone,
Dialogue: 0,0:16:13.00,0:16:16.16,Default,,0000,0000,0000,,traditional culture there\Nis a minimum of 30,000 years old.
Dialogue: 0,0:16:17.89,0:16:21.14,Default,,0000,0000,0000,,So, here we are, modern society,\Ntalking about sustainability,
Dialogue: 0,0:16:21.14,0:16:24.15,Default,,0000,0000,0000,,we have experts across the channel\Nwe could be learning from.
Dialogue: 0,0:16:24.15,0:16:25.41,Default,,0000,0000,0000,,Likewise in this country.
Dialogue: 0,0:16:25.70,0:16:28.31,Default,,0000,0000,0000,,Some of the wisdom\Ncontained on the Marae here,
Dialogue: 0,0:16:28.56,0:16:30.84,Default,,0000,0000,0000,,is what we should be paying attention to.
Dialogue: 0,0:16:30.84,0:16:33.56,Default,,0000,0000,0000,,The ability to be in amongst\Nthe people as an equal,
Dialogue: 0,0:16:33.60,0:16:36.89,Default,,0000,0000,0000,,listen and pay attention to one another,\Nis incredibly powerful
Dialogue: 0,0:16:36.89,0:16:39.92,Default,,0000,0000,0000,,and offers an opportunity to do,\Nnot only learning and sharing,
Dialogue: 0,0:16:39.92,0:16:43.04,Default,,0000,0000,0000,,which of course is crucial,\Nit's why we're all here today at TED.
Dialogue: 0,0:16:43.52,0:16:47.15,Default,,0000,0000,0000,,More importantly, it offers us\Nthe opportunity to share that dignity,
Dialogue: 0,0:16:47.15,0:16:50.54,Default,,0000,0000,0000,,to pass that respect\Nback to different people.
Dialogue: 0,0:16:51.29,0:16:54.42,Default,,0000,0000,0000,,Even the language, I often refer\Nto language within organisations,
Dialogue: 0,0:16:54.42,0:16:57.75,Default,,0000,0000,0000,,and with any culture,\Nlanguage is the bloodline of culture.
Dialogue: 0,0:16:58.37,0:16:59.37,Default,,0000,0000,0000,,If you want to gauge
Dialogue: 0,0:16:59.37,0:17:01.86,Default,,0000,0000,0000,,how well a company\Nor a traditional culture is going,
Dialogue: 0,0:17:01.86,0:17:03.20,Default,,0000,0000,0000,,you listen to the language.
Dialogue: 0,0:17:03.20,0:17:05.42,Default,,0000,0000,0000,,It gives you clues as to what's going on.
Dialogue: 0,0:17:05.42,0:17:06.56,Default,,0000,0000,0000,,I was doing some work
Dialogue: 0,0:17:06.56,0:17:08.90,Default,,0000,0000,0000,,where an organisation\Nasked me to do exactly that.
Dialogue: 0,0:17:08.90,0:17:10.80,Default,,0000,0000,0000,,I spent a few weeks floating around jobs
Dialogue: 0,0:17:10.80,0:17:13.10,Default,,0000,0000,0000,,doing whatever it took\Nto listen to the language.
Dialogue: 0,0:17:13.10,0:17:13.95,Default,,0000,0000,0000,,Interestingly,
Dialogue: 0,0:17:13.95,0:17:18.04,Default,,0000,0000,0000,,the most commonly spoken word in that\Norganisation began with the letter "F."
Dialogue: 0,0:17:19.13,0:17:20.69,Default,,0000,0000,0000,,It wasn't football.
Dialogue: 0,0:17:20.69,0:17:21.94,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:17:21.94,0:17:23.14,Default,,0000,0000,0000,,Yet interestingly enough,
Dialogue: 0,0:17:23.14,0:17:27.24,Default,,0000,0000,0000,,when you went into the reception area\Nthey had the values on the wall there,
Dialogue: 0,0:17:27.24,0:17:29.36,Default,,0000,0000,0000,,of integrity, teamwork, sharing and trust.
Dialogue: 0,0:17:30.44,0:17:32.42,Default,,0000,0000,0000,,Which do you think\Nis believable and real?
Dialogue: 0,0:17:32.42,0:17:34.18,Default,,0000,0000,0000,,The language people are speaking,
Dialogue: 0,0:17:34.18,0:17:35.74,Default,,0000,0000,0000,,or the proclaimed values?
Dialogue: 0,0:17:36.68,0:17:39.10,Default,,0000,0000,0000,,The difference between\Ntribe and organisation
Dialogue: 0,0:17:39.10,0:17:41.50,Default,,0000,0000,0000,,is a tribe lives the values\Nlived on a daily basis,
Dialogue: 0,0:17:41.50,0:17:45.33,Default,,0000,0000,0000,,organisations typically have executives\Nthat go off on a thing called a retreat.
Dialogue: 0,0:17:45.68,0:17:47.44,Default,,0000,0000,0000,,As an anthropologist it's fascinating
Dialogue: 0,0:17:47.44,0:17:49.84,Default,,0000,0000,0000,,that businesses go on a retreat\Nand not an advance,
Dialogue: 0,0:17:49.84,0:17:52.38,Default,,0000,0000,0000,,but that's what they choose\Nto do and call it.
Dialogue: 0,0:17:52.38,0:17:54.26,Default,,0000,0000,0000,,They create a set of values, come back
Dialogue: 0,0:17:54.26,0:17:57.17,Default,,0000,0000,0000,,and they have the audacity\Nto stand up in front of their tribe
Dialogue: 0,0:17:57.17,0:17:59.98,Default,,0000,0000,0000,,and announce the tribe's values\Nto their own people.
Dialogue: 0,0:18:01.47,0:18:04.40,Default,,0000,0000,0000,,"We, your esteemed leaders,\Nhave come up with a set of values.
Dialogue: 0,0:18:04.59,0:18:08.06,Default,,0000,0000,0000,,They are integrity\Nand team work and respect.
Dialogue: 0,0:18:08.32,0:18:11.08,Default,,0000,0000,0000,,And we will honour these values\Nand we will fight for them.
Dialogue: 0,0:18:11.33,0:18:14.09,Default,,0000,0000,0000,,In the workplaces and in the cafeteria\Nand in the carpark.
Dialogue: 0,0:18:14.09,0:18:18.14,Default,,0000,0000,0000,,We will never surrender \Nour commitment to these values."
Dialogue: 0,0:18:18.28,0:18:20.28,Default,,0000,0000,0000,,It used to work well in the last century,
Dialogue: 0,0:18:20.28,0:18:22.52,Default,,0000,0000,0000,,but nowadays that's \Na bit like a Tui (beer) ad.
Dialogue: 0,0:18:22.52,0:18:23.65,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:18:24.30,0:18:26.60,Default,,0000,0000,0000,,The audience sits there,\Nthey don't hear values,
Dialogue: 0,0:18:26.60,0:18:28.16,Default,,0000,0000,0000,,what they hear is violations.
Dialogue: 0,0:18:29.39,0:18:30.91,Default,,0000,0000,0000,,They hear you go, "Integrity":
Dialogue: 0,0:18:30.91,0:18:33.66,Default,,0000,0000,0000,,"Really? Weren't you having\Nan affair with the secretary?"
Dialogue: 0,0:18:33.66,0:18:34.58,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:18:35.32,0:18:39.32,Default,,0000,0000,0000,,So, culture's started to position itself\Nin such a way within businesses,
Dialogue: 0,0:18:39.32,0:18:41.55,Default,,0000,0000,0000,,that I even inform\Na lot of my clients now,
Dialogue: 0,0:18:41.55,0:18:44.61,Default,,0000,0000,0000,,that it's possibly their strongest\Nform of competition.
Dialogue: 0,0:18:44.94,0:18:47.45,Default,,0000,0000,0000,,They're threatened by\Ntheir own competition more than
Dialogue: 0,0:18:47.45,0:18:49.54,Default,,0000,0000,0000,,the physical competition\Nin the market place.
Dialogue: 0,0:18:49.54,0:18:53.47,Default,,0000,0000,0000,,I started to pay attention to this\Nonce Enron Arthur Andersen and Co
Dialogue: 0,0:18:53.47,0:18:55.14,Default,,0000,0000,0000,,started to fall apart at the seams.
Dialogue: 0,0:18:55.14,0:18:56.53,Default,,0000,0000,0000,,Here's the interesting thing:
Dialogue: 0,0:18:56.53,0:18:59.00,Default,,0000,0000,0000,,Enron's competition didn't\Nput them out of business.
Dialogue: 0,0:18:59.31,0:19:00.44,Default,,0000,0000,0000,,Enron's culture did.
Dialogue: 0,0:19:01.90,0:19:04.94,Default,,0000,0000,0000,,And Enron's leadership\Nof that culture more specifically.
Dialogue: 0,0:19:05.15,0:19:07.09,Default,,0000,0000,0000,,I've seen this time and time again.
Dialogue: 0,0:19:07.32,0:19:09.51,Default,,0000,0000,0000,,We are failing at culture\Nin organisations.
Dialogue: 0,0:19:10.53,0:19:14.24,Default,,0000,0000,0000,,And yet we have the innate ability\Nfor that just not to happen.
Dialogue: 0,0:19:14.44,0:19:16.37,Default,,0000,0000,0000,,It's a natural way of being human.
Dialogue: 0,0:19:16.61,0:19:19.31,Default,,0000,0000,0000,,Birds flock, fish school, humans tribe.
Dialogue: 0,0:19:20.12,0:19:22.10,Default,,0000,0000,0000,,We know how to do this, it's very simple.
Dialogue: 0,0:19:23.26,0:19:24.67,Default,,0000,0000,0000,,I guess to wrap this up,
Dialogue: 0,0:19:24.67,0:19:27.45,Default,,0000,0000,0000,,one of the key things I'm interested\Nin paying attention to
Dialogue: 0,0:19:27.45,0:19:30.21,Default,,0000,0000,0000,,is two dynamic forces\NI see play out in many organisations.
Dialogue: 0,0:19:30.21,0:19:35.14,Default,,0000,0000,0000,,This can be government departments,\Nchurches, schools, or organisations.
Dialogue: 0,0:19:35.14,0:19:40.12,Default,,0000,0000,0000,,And that is the dynamic forces\Nof relationship versus result.
Dialogue: 0,0:19:42.44,0:19:45.30,Default,,0000,0000,0000,,If you don't pay attention\Nto those two in your organisation,
Dialogue: 0,0:19:45.30,0:19:47.60,Default,,0000,0000,0000,,there's some bizarre stuff\Nthat starts to happen.
Dialogue: 0,0:19:47.100,0:19:51.14,Default,,0000,0000,0000,,We talk a lot with our organisations\Nto pay attention to those two.
Dialogue: 0,0:19:51.14,0:19:53.53,Default,,0000,0000,0000,,To get a result, what happens\Nto the relationships?
Dialogue: 0,0:19:53.53,0:19:56.20,Default,,0000,0000,0000,,Is there a relationship between\Nrelationship and results?
Dialogue: 0,0:19:56.20,0:19:58.45,Default,,0000,0000,0000,,Do people need to get on\Nto deliver the results?
Dialogue: 0,0:19:58.45,0:20:00.71,Default,,0000,0000,0000,,If there is, you better pay attention,
Dialogue: 0,0:20:00.71,0:20:02.53,Default,,0000,0000,0000,,you better take culture seriously.
Dialogue: 0,0:20:02.53,0:20:04.12,Default,,0000,0000,0000,,You better start to get tribal.
Dialogue: 0,0:20:04.51,0:20:07.01,Default,,0000,0000,0000,,I guess the best story\NI can share with you on this
Dialogue: 0,0:20:07.01,0:20:10.65,Default,,0000,0000,0000,,that really massaged the point home for me\Nwas actually our own children,
Dialogue: 0,0:20:10.65,0:20:14.15,Default,,0000,0000,0000,,my wife and I, this was\Nabout a year or so ago,
Dialogue: 0,0:20:14.66,0:20:18.62,Default,,0000,0000,0000,,we heard our daughter and son fighting\Nover the TV remote in the room next door
Dialogue: 0,0:20:18.62,0:20:20.04,Default,,0000,0000,0000,,which normally means trouble,
Dialogue: 0,0:20:20.04,0:20:22.86,Default,,0000,0000,0000,,we were debating who was\Ngoing to go and play United Nations
Dialogue: 0,0:20:22.86,0:20:23.93,Default,,0000,0000,0000,,and rescue them.
Dialogue: 0,0:20:23.93,0:20:25.39,Default,,0000,0000,0000,,It was getting pretty intense.
Dialogue: 0,0:20:25.39,0:20:27.10,Default,,0000,0000,0000,,And then suddenly, it went silent.
Dialogue: 0,0:20:28.03,0:20:29.49,Default,,0000,0000,0000,,And that terrified us,
Dialogue: 0,0:20:29.49,0:20:32.27,Default,,0000,0000,0000,,because when it goes silent,\Nwe realised someone was dead.
Dialogue: 0,0:20:32.27,0:20:33.00,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:20:33.10,0:20:35.54,Default,,0000,0000,0000,,So we both stood up in panic,\Nand ran into the room
Dialogue: 0,0:20:35.54,0:20:37.83,Default,,0000,0000,0000,,and came accross a bizarre situation.
Dialogue: 0,0:20:38.44,0:20:41.61,Default,,0000,0000,0000,,Daughter and son, standing there\Njust looking at each other.
Dialogue: 0,0:20:42.02,0:20:43.52,Default,,0000,0000,0000,,My daughter looked a bit upset.
Dialogue: 0,0:20:43.52,0:20:45.30,Default,,0000,0000,0000,,Oh, here we go, what's happened now?
Dialogue: 0,0:20:45.40,0:20:47.03,Default,,0000,0000,0000,,And I say "Guys, what happened?"
Dialogue: 0,0:20:47.38,0:20:50.42,Default,,0000,0000,0000,,My son turned round and says,\N"Dad, I waved the white flag".
Dialogue: 0,0:20:50.88,0:20:51.74,Default,,0000,0000,0000,,I said "You what?"
Dialogue: 0,0:20:52.24,0:20:53.56,Default,,0000,0000,0000,,"I waved the white flag."
Dialogue: 0,0:20:53.56,0:20:56.19,Default,,0000,0000,0000,,He'd overheard us talking about\Nsome work that we'd done
Dialogue: 0,0:20:56.19,0:20:57.85,Default,,0000,0000,0000,,about results versus relationships.
Dialogue: 0,0:20:57.85,0:21:00.02,Default,,0000,0000,0000,,Waving the white flag,\Nwhat that means is -
Dialogue: 0,0:21:00.45,0:21:03.04,Default,,0000,0000,0000,,and this is how he put it -\N"I was just thinking Dad,
Dialogue: 0,0:21:03.04,0:21:04.48,Default,,0000,0000,0000,,I'm bigger and older than her,
Dialogue: 0,0:21:04.48,0:21:07.08,Default,,0000,0000,0000,,I could easily get that remote\Nand demand it off her.
Dialogue: 0,0:21:07.28,0:21:08.85,Default,,0000,0000,0000,,But I realised this is my sister,
Dialogue: 0,0:21:09.39,0:21:12.08,Default,,0000,0000,0000,,I have to grow up with this girl\Nfor the rest of my life,
Dialogue: 0,0:21:12.80,0:21:16.05,Default,,0000,0000,0000,,the relationship is more important\Nthan the result right now."
Dialogue: 0,0:21:16.48,0:21:17.84,Default,,0000,0000,0000,,Wave the white flag.
Dialogue: 0,0:21:18.04,0:21:19.34,Default,,0000,0000,0000,,Interestingly he also said,
Dialogue: 0,0:21:19.34,0:21:22.20,Default,,0000,0000,0000,,"Besides, I need to borrow\Npocket money off her on Saturday."
Dialogue: 0,0:21:22.24,0:21:23.39,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:21:23.58,0:21:26.01,Default,,0000,0000,0000,,So in reality, there's a result\Nin there as well.
Dialogue: 0,0:21:26.51,0:21:28.10,Default,,0000,0000,0000,,So, parting words for you,
Dialogue: 0,0:21:28.10,0:21:29.69,Default,,0000,0000,0000,,what I'd like to leave you with,
Dialogue: 0,0:21:29.69,0:21:32.62,Default,,0000,0000,0000,,is the opportunity to explore\Nin your own lives and tribe
Dialogue: 0,0:21:32.62,0:21:35.90,Default,,0000,0000,0000,,be that your own family, the organisations\Nyou work for and belong to.
Dialogue: 0,0:21:35.90,0:21:37.77,Default,,0000,0000,0000,,Have a look and measure yourself
Dialogue: 0,0:21:37.77,0:21:40.96,Default,,0000,0000,0000,,in terms of how you relate to others\Nand the results you strive for.
Dialogue: 0,0:21:40.96,0:21:42.94,Default,,0000,0000,0000,,Are you jeopardizing relationships
Dialogue: 0,0:21:42.94,0:21:45.02,Default,,0000,0000,0000,,that maybe deserve more dignity than that?
Dialogue: 0,0:21:45.02,0:21:48.31,Default,,0000,0000,0000,,And can you find the courage to consider\Nmaybe waving your white flag,
Dialogue: 0,0:21:48.31,0:21:51.14,Default,,0000,0000,0000,,surrendering your position,\Nyour opportunity to win,
Dialogue: 0,0:21:51.75,0:21:53.02,Default,,0000,0000,0000,,for that relationship?
Dialogue: 0,0:21:53.75,0:21:56.04,Default,,0000,0000,0000,,I believe that's a great idea,\Nworth doing.
Dialogue: 0,0:21:56.04,0:21:57.02,Default,,0000,0000,0000,,Thank you very much.
Dialogue: 0,0:21:57.02,0:21:58.23,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:22:06.19,0:22:07.95,Default,,0000,0000,0000,,Fantastic.