WEBVTT

00:00:03.010 --> 00:00:07.439
Now, we're going to talk about enchanting up, i.e. your boss.

00:00:07.490 --> 00:00:11.149
How do you enchant a boss, someone who works above you?

00:00:13.000 --> 00:00:15.189
I hate to tell you but the way to do it is

00:00:15.190 --> 00:00:16.944
when your boss asks you to do something,

00:00:17.010 --> 00:00:21.359
you drop everything and do what he or she asks. It is that simple.

00:00:21.990 --> 00:00:23.569
Most important lesson I could tell you

00:00:23.570 --> 00:00:24.919
right now as you enter the job market.

00:00:24.920 --> 00:00:28.689
If your boss asks you to do something, do it. It might be stupid.

00:00:30.620 --> 00:00:31.839
It might be sub-optimal.

00:00:31.840 --> 00:00:32.679
You may think, "Well,

00:00:32.680 --> 00:00:35.059
I'm working on the manual. If I don't finish the manual,

00:00:35.060 --> 00:00:36.229
we can't ship the product."

00:00:36.300 --> 00:00:38.669
Arguably, working on the manual is much more important

00:00:38.670 --> 00:00:40.684
than making a PowerPoint presentation.

00:00:40.890 --> 00:00:42.549
That's from your point of view.

00:00:42.580 --> 00:00:46.564
That might not be his or her point of view. Drop everything.

00:00:46.620 --> 00:00:48.349
Just do it.

00:00:49.360 --> 00:00:53.114
Second thing is prototype fast.

00:00:53.360 --> 00:00:56.349
Your boss gives you a project, says, "I need this in a week."

00:00:56.510 --> 00:00:59.164
The next day, come back with a prototype.

00:00:59.490 --> 00:01:01.409
You want to come back with a prototype for two reasons.

00:01:01.410 --> 00:01:03.579
One, to show that you're really on top of things.

00:01:03.660 --> 00:01:05.699
You really did drop everything.

00:01:05.890 --> 00:01:09.379
Second thing is a prototype significantly increases

00:01:09.380 --> 00:01:11.889
the probability you will do the right thing.

00:01:12.400 --> 00:01:16.469
This is the prototype for what became this presentation.

00:01:17.150 --> 00:01:22.684
This is the level of specificity that I had. I had the text.

00:01:22.760 --> 00:01:26.189
I even had some sample pictures. And I sent it to a designer.

00:01:26.190 --> 00:01:29.909
I said, "This is the prototype. Now, you make it beautiful."

00:01:30.080 --> 00:01:31.599
Create a prototype.

00:01:31.820 --> 00:01:36.179
And the third thing is you should always deliver bad news early.

00:01:36.980 --> 00:01:40.109
You should tell people bad news, particularly people you work for,

00:01:40.270 --> 00:01:41.794
something is going wrong.

00:01:41.920 --> 00:01:44.319
If you want to be a world-class enchanter,

00:01:44.410 --> 00:01:47.164
you not only tell people something is going wrong early,

00:01:47.320 --> 00:01:52.989
you also tell it with some suggested ways to fix the problem.

00:01:53.100 --> 00:01:55.049
And that will enchant your boss.

00:01:55.350 --> 00:01:58.940
The next step is to enchant people who work for you

00:01:59.040 --> 00:02:02.069
because as you go up the corporate chain,

00:02:02.070 --> 00:02:03.474
you will have people working for you.

00:02:03.630 --> 00:02:07.369
This is how to make them very happy. First of all, you provide MAP.

00:02:07.800 --> 00:02:14.879
MAP stands for mastery and autonomy and purpose. Let me explain.

00:02:15.100 --> 00:02:19.394
Mastery means if you work for me, if you work for this organization,

00:02:19.530 --> 00:02:21.234
you will acquire new skills.

00:02:21.330 --> 00:02:24.909
You will master social media. You will master video editing.

00:02:24.990 --> 00:02:29.289
You will master programming. You will master writing, master selling.

00:02:29.290 --> 00:02:35.959
Whatever it is. So, we offer you an opportunity to improve yourself.

00:02:36.220 --> 00:02:38.449
You will be improving yourself autonomously.

00:02:38.450 --> 00:02:40.459
We are not going to micromanage you.

00:02:40.610 --> 00:02:45.489
And you're going to be doing these tasks. You'll be mastering things.

00:02:45.490 --> 00:02:49.139
You'll be working autonomously and at a higher purpose.

00:02:49.180 --> 00:02:51.414
This organization has a higher purpose.

00:02:51.690 --> 00:02:53.289
Productivity, creativity,

00:02:53.290 --> 00:02:56.469
peace of mind, ending pollution, whatever it is.

00:02:56.470 --> 00:02:58.909
We have a high purpose at this organization.

00:02:58.910 --> 00:03:00.594
If you do these three things,

00:03:00.670 --> 00:03:03.469
you will enchant people who work for you.

00:03:03.920 --> 00:03:06.329
The next thing, empower action.

00:03:06.530 --> 00:03:07.759
Basically, you're saying to people,

00:03:07.760 --> 00:03:11.529
"I trust you. I trust your judgment. I empower you to take action."

00:03:11.730 --> 00:03:15.454
Part of autonomous. Empower people to do things.

00:03:15.620 --> 00:03:19.449
And the third thing is you need to be willing to suck it up,

00:03:19.990 --> 00:03:22.429
meaning that you never ask people who work for you

00:03:22.430 --> 00:03:26.669
to do something that you yourself would not do.

00:03:26.730 --> 00:03:30.049
If you're asking someone to fly to Mumbai coach,

00:03:30.170 --> 00:03:33.139
you better be willing to fly to Mumbai coach, too.

00:03:33.750 --> 00:03:37.529
This is a picture of Mike Rowe of Dirty Jobs, enchanting person.

00:03:37.630 --> 00:03:40.969
What makes him enchanting is if you watch Dirty Jobs,

00:03:41.120 --> 00:03:43.669
he is willing to get into the sewer.

00:03:43.870 --> 00:03:48.409
He is willing to get into the muck and the dirt and

00:03:48.410 --> 00:03:52.049
the crap and do whatever that crew also does.

00:03:52.050 --> 00:03:56.660
That's what makes Mike Rowe enchanting. He sucks it up.