[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:03.01,0:00:07.44,Default,,0000,0000,0000,,Now, we're going to talk about enchanting up, i.e. your boss.
Dialogue: 0,0:00:07.49,0:00:11.15,Default,,0000,0000,0000,,How do you enchant a boss, someone who works above you?
Dialogue: 0,0:00:13.00,0:00:15.19,Default,,0000,0000,0000,,I hate to tell you but the way to do it is
Dialogue: 0,0:00:15.19,0:00:16.94,Default,,0000,0000,0000,,when your boss asks you to do something,
Dialogue: 0,0:00:17.01,0:00:21.36,Default,,0000,0000,0000,,you drop everything and do what he or she asks. It is that simple.
Dialogue: 0,0:00:21.99,0:00:23.57,Default,,0000,0000,0000,,Most important lesson I could tell you
Dialogue: 0,0:00:23.57,0:00:24.92,Default,,0000,0000,0000,,right now as you enter the job market.
Dialogue: 0,0:00:24.92,0:00:28.69,Default,,0000,0000,0000,,If your boss asks you to do something, do it. It might be stupid.
Dialogue: 0,0:00:30.62,0:00:31.84,Default,,0000,0000,0000,,It might be sub-optimal.
Dialogue: 0,0:00:31.84,0:00:32.68,Default,,0000,0000,0000,,You may think, "Well,
Dialogue: 0,0:00:32.68,0:00:35.06,Default,,0000,0000,0000,,I'm working on the manual. If I don't finish the manual,
Dialogue: 0,0:00:35.06,0:00:36.23,Default,,0000,0000,0000,,we can't ship the product."
Dialogue: 0,0:00:36.30,0:00:38.67,Default,,0000,0000,0000,,Arguably, working on the manual is much more important
Dialogue: 0,0:00:38.67,0:00:40.68,Default,,0000,0000,0000,,than making a PowerPoint presentation.
Dialogue: 0,0:00:40.89,0:00:42.55,Default,,0000,0000,0000,,That's from your point of view.
Dialogue: 0,0:00:42.58,0:00:46.56,Default,,0000,0000,0000,,That might not be his or her point of view. Drop everything.
Dialogue: 0,0:00:46.62,0:00:48.35,Default,,0000,0000,0000,,Just do it.
Dialogue: 0,0:00:49.36,0:00:53.11,Default,,0000,0000,0000,,Second thing is prototype fast.
Dialogue: 0,0:00:53.36,0:00:56.35,Default,,0000,0000,0000,,Your boss gives you a project, says, "I need this in a week."
Dialogue: 0,0:00:56.51,0:00:59.16,Default,,0000,0000,0000,,The next day, come back with a prototype.
Dialogue: 0,0:00:59.49,0:01:01.41,Default,,0000,0000,0000,,You want to come back with a prototype for two reasons.
Dialogue: 0,0:01:01.41,0:01:03.58,Default,,0000,0000,0000,,One, to show that you're really on top of things.
Dialogue: 0,0:01:03.66,0:01:05.70,Default,,0000,0000,0000,,You really did drop everything.
Dialogue: 0,0:01:05.89,0:01:09.38,Default,,0000,0000,0000,,Second thing is a prototype significantly increases
Dialogue: 0,0:01:09.38,0:01:11.89,Default,,0000,0000,0000,,the probability you will do the right thing.
Dialogue: 0,0:01:12.40,0:01:16.47,Default,,0000,0000,0000,,This is the prototype for what became this presentation.
Dialogue: 0,0:01:17.15,0:01:22.68,Default,,0000,0000,0000,,This is the level of specificity that I had. I had the text.
Dialogue: 0,0:01:22.76,0:01:26.19,Default,,0000,0000,0000,,I even had some sample pictures. And I sent it to a designer.
Dialogue: 0,0:01:26.19,0:01:29.91,Default,,0000,0000,0000,,I said, "This is the prototype. Now, you make it beautiful."
Dialogue: 0,0:01:30.08,0:01:31.60,Default,,0000,0000,0000,,Create a prototype.
Dialogue: 0,0:01:31.82,0:01:36.18,Default,,0000,0000,0000,,And the third thing is you should always deliver bad news early.
Dialogue: 0,0:01:36.98,0:01:40.11,Default,,0000,0000,0000,,You should tell people bad news, particularly people you work for,
Dialogue: 0,0:01:40.27,0:01:41.79,Default,,0000,0000,0000,,something is going wrong.
Dialogue: 0,0:01:41.92,0:01:44.32,Default,,0000,0000,0000,,If you want to be a world-class enchanter,
Dialogue: 0,0:01:44.41,0:01:47.16,Default,,0000,0000,0000,,you not only tell people something is going wrong early,
Dialogue: 0,0:01:47.32,0:01:52.99,Default,,0000,0000,0000,,you also tell it with some suggested ways to fix the problem.
Dialogue: 0,0:01:53.10,0:01:55.05,Default,,0000,0000,0000,,And that will enchant your boss.
Dialogue: 0,0:01:55.35,0:01:58.94,Default,,0000,0000,0000,,The next step is to enchant people who work for you
Dialogue: 0,0:01:59.04,0:02:02.07,Default,,0000,0000,0000,,because as you go up the corporate chain,
Dialogue: 0,0:02:02.07,0:02:03.47,Default,,0000,0000,0000,,you will have people working for you.
Dialogue: 0,0:02:03.63,0:02:07.37,Default,,0000,0000,0000,,This is how to make them very happy. First of all, you provide MAP.
Dialogue: 0,0:02:07.80,0:02:14.88,Default,,0000,0000,0000,,MAP stands for mastery and autonomy and purpose. Let me explain.
Dialogue: 0,0:02:15.10,0:02:19.39,Default,,0000,0000,0000,,Mastery means if you work for me, if you work for this organization,
Dialogue: 0,0:02:19.53,0:02:21.23,Default,,0000,0000,0000,,you will acquire new skills.
Dialogue: 0,0:02:21.33,0:02:24.91,Default,,0000,0000,0000,,You will master social media. You will master video editing.
Dialogue: 0,0:02:24.99,0:02:29.29,Default,,0000,0000,0000,,You will master programming. You will master writing, master selling.
Dialogue: 0,0:02:29.29,0:02:35.96,Default,,0000,0000,0000,,Whatever it is. So, we offer you an opportunity to improve yourself.
Dialogue: 0,0:02:36.22,0:02:38.45,Default,,0000,0000,0000,,You will be improving yourself autonomously.
Dialogue: 0,0:02:38.45,0:02:40.46,Default,,0000,0000,0000,,We are not going to micromanage you.
Dialogue: 0,0:02:40.61,0:02:45.49,Default,,0000,0000,0000,,And you're going to be doing these tasks. You'll be mastering things.
Dialogue: 0,0:02:45.49,0:02:49.14,Default,,0000,0000,0000,,You'll be working autonomously and at a higher purpose.
Dialogue: 0,0:02:49.18,0:02:51.41,Default,,0000,0000,0000,,This organization has a higher purpose.
Dialogue: 0,0:02:51.69,0:02:53.29,Default,,0000,0000,0000,,Productivity, creativity,
Dialogue: 0,0:02:53.29,0:02:56.47,Default,,0000,0000,0000,,peace of mind, ending pollution, whatever it is.
Dialogue: 0,0:02:56.47,0:02:58.91,Default,,0000,0000,0000,,We have a high purpose at this organization.
Dialogue: 0,0:02:58.91,0:03:00.59,Default,,0000,0000,0000,,If you do these three things,
Dialogue: 0,0:03:00.67,0:03:03.47,Default,,0000,0000,0000,,you will enchant people who work for you.
Dialogue: 0,0:03:03.92,0:03:06.33,Default,,0000,0000,0000,,The next thing, empower action.
Dialogue: 0,0:03:06.53,0:03:07.76,Default,,0000,0000,0000,,Basically, you're saying to people,
Dialogue: 0,0:03:07.76,0:03:11.53,Default,,0000,0000,0000,,"I trust you. I trust your judgment. I empower you to take action."
Dialogue: 0,0:03:11.73,0:03:15.45,Default,,0000,0000,0000,,Part of autonomous. Empower people to do things.
Dialogue: 0,0:03:15.62,0:03:19.45,Default,,0000,0000,0000,,And the third thing is you need to be willing to suck it up,
Dialogue: 0,0:03:19.99,0:03:22.43,Default,,0000,0000,0000,,meaning that you never ask people who work for you
Dialogue: 0,0:03:22.43,0:03:26.67,Default,,0000,0000,0000,,to do something that you yourself would not do.
Dialogue: 0,0:03:26.73,0:03:30.05,Default,,0000,0000,0000,,If you're asking someone to fly to Mumbai coach,
Dialogue: 0,0:03:30.17,0:03:33.14,Default,,0000,0000,0000,,you better be willing to fly to Mumbai coach, too.
Dialogue: 0,0:03:33.75,0:03:37.53,Default,,0000,0000,0000,,This is a picture of Mike Rowe of Dirty Jobs, enchanting person.
Dialogue: 0,0:03:37.63,0:03:40.97,Default,,0000,0000,0000,,What makes him enchanting is if you watch Dirty Jobs,
Dialogue: 0,0:03:41.12,0:03:43.67,Default,,0000,0000,0000,,he is willing to get into the sewer.
Dialogue: 0,0:03:43.87,0:03:48.41,Default,,0000,0000,0000,,He is willing to get into the muck and the dirt and
Dialogue: 0,0:03:48.41,0:03:52.05,Default,,0000,0000,0000,,the crap and do whatever that crew also does.
Dialogue: 0,0:03:52.05,0:03:56.66,Default,,0000,0000,0000,,That's what makes Mike Rowe enchanting. He sucks it up.