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Now, we're going to talk about enchanting up, i.e. your boss.

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How do you enchant a boss, someone who works above you?

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I hate to tell you but the way to do it is

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when your boss asks you to do something,

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you drop everything and do what he or she asks. It is that simple.

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Most important lesson I could tell you

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right now as you enter the job market.

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If your boss asks you to do something, do it. It might be stupid.

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It might be sub-optimal.

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You may think, "Well,

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I'm working on the manual. If I don't finish the manual,

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we can't ship the product."

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Arguably, working on the manual is much more important

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than making a PowerPoint presentation.

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That's from your point of view.

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That might not be his or her point of view. Drop everything.

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Just do it.

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Second thing is prototype fast.

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Your boss gives you a project, says, "I need this in a week."

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The next day, come back with a prototype.

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You want to come back with a prototype for two reasons.

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One, to show that you're really on top of things.

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You really did drop everything.

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Second thing is a prototype significantly increases

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the probability you will do the right thing.

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This is the prototype for what became this presentation.

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This is the level of specificity that I had. I had the text.

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I even had some sample pictures. And I sent it to a designer.

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I said, "This is the prototype. Now, you make it beautiful."

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Create a prototype.

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And the third thing is you should always deliver bad news early.

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You should tell people bad news, particularly people you work for,

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something is going wrong.

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If you want to be a world-class enchanter,

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you not only tell people something is going wrong early,

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you also tell it with some suggested ways to fix the problem.

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And that will enchant your boss.

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The next step is to enchant people who work for you

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because as you go up the corporate chain,

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you will have people working for you.

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This is how to make them very happy. First of all, you provide MAP.

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MAP stands for mastery and autonomy and purpose. Let me explain.

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Mastery means if you work for me, if you work for this organization,

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you will acquire new skills.

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You will master social media. You will master video editing.

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You will master programming. You will master writing, master selling.

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Whatever it is. So, we offer you an opportunity to improve yourself.

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You will be improving yourself autonomously.

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We are not going to micromanage you.

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And you're going to be doing these tasks. You'll be mastering things.

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You'll be working autonomously and at a higher purpose.

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This organization has a higher purpose.

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Productivity, creativity,

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peace of mind, ending pollution, whatever it is.

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We have a high purpose at this organization.

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If you do these three things,

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you will enchant people who work for you.

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The next thing, empower action.

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Basically, you're saying to people,

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"I trust you. I trust your judgment. I empower you to take action."

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Part of autonomous. Empower people to do things.

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And the third thing is you need to be willing to suck it up,

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meaning that you never ask people who work for you

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to do something that you yourself would not do.

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If you're asking someone to fly to Mumbai coach,

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you better be willing to fly to Mumbai coach, too.

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This is a picture of Mike Rowe of Dirty Jobs, enchanting person.

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What makes him enchanting is if you watch Dirty Jobs,

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he is willing to get into the sewer.

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He is willing to get into the muck and the dirt and

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the crap and do whatever that crew also does.

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That's what makes Mike Rowe enchanting. He sucks it up.