[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.00,0:00:01.40,Default,,0000,0000,0000,,Hi. Chris Hauer.
Dialogue: 0,0:00:01.40,0:00:03.24,Default,,0000,0000,0000,,Hi. Kate Johnson. Nice to meet you.
Dialogue: 0,0:00:03.24,0:00:04.34,Default,,0000,0000,0000,,Nice to meet you, Kate.
Dialogue: 0,0:00:04.34,0:00:06.73,Default,,0000,0000,0000,,Chris, please, tell me a little bit about\Nyourself.
Dialogue: 0,0:00:06.82,0:00:10.76,Default,,0000,0000,0000,,Well, I'm currently finishing my Master\Nof Education program at Lake Erie College.
Dialogue: 0,0:00:10.76,0:00:14.86,Default,,0000,0000,0000,,And working on transitioning from a \Nnortheastern Ohio winter to
Dialogue: 0,0:00:14.86,0:00:18.31,Default,,0000,0000,0000,,being a member of the Jacksonville-area\Ncommunity.
Dialogue: 0,0:00:19.26,0:00:21.39,Default,,0000,0000,0000,,Why the move?
Dialogue: 0,0:00:21.39,0:00:25.56,Default,,0000,0000,0000,,Well, my wife's job is moving down South,\Nand I'm coming along with her.
Dialogue: 0,0:00:25.79,0:00:29.86,Default,,0000,0000,0000,,That's very noble and admirable of you\Nat the same time.
Dialogue: 0,0:00:29.86,0:00:33.91,Default,,0000,0000,0000,,How did you hear about the position open\Nwith our company, here at REI?
Dialogue: 0,0:00:33.93,0:00:38.75,Default,,0000,0000,0000,,Well, when I thought about the opportunity\Nof changing locations and moving from
Dialogue: 0,0:00:38.80,0:00:42.67,Default,,0000,0000,0000,,one physical location to another, \NI thought about making a career move
Dialogue: 0,0:00:42.67,0:00:47.68,Default,,0000,0000,0000,,as well. And I was starting with my main \Ninterests and passions.
Dialogue: 0,0:00:47.68,0:00:52.77,Default,,0000,0000,0000,,I love being outside. I love doing outdoor\Nactivities and I love working with people.
Dialogue: 0,0:00:52.85,0:00:57.78,Default,,0000,0000,0000,,And I thought if I could use my experience\Nas a teacher, helping people, and my
Dialogue: 0,0:00:57.81,0:01:01.51,Default,,0000,0000,0000,,interest in the outdoors together, that \Nwould be a good place to start a
Dialogue: 0,0:01:01.54,0:01:05.72,Default,,0000,0000,0000,,new career. And when I was looking\Nonline, I found REI's website and that
Dialogue: 0,0:01:05.72,0:01:08.34,Default,,0000,0000,0000,,there were positions available in the\NJacksonville area,
Dialogue: 0,0:01:08.34,0:01:10.31,Default,,0000,0000,0000,,so I thought I would apply.
Dialogue: 0,0:01:10.31,0:01:14.43,Default,,0000,0000,0000,,Great! So you have an interest in\Noutdoor activities, so
Dialogue: 0,0:01:14.55,0:01:17.37,Default,,0000,0000,0000,,this would be a great company for you to\Nwork at.
Dialogue: 0,0:01:17.37,0:01:20.25,Default,,0000,0000,0000,,That being said, what else do you know\Nabout our company?
Dialogue: 0,0:01:20.29,0:01:24.10,Default,,0000,0000,0000,,Well, I know you've been around for \Na long time, since the late 1930s,
Dialogue: 0,0:01:24.10,0:01:27.92,Default,,0000,0000,0000,,and what really caught my attention the \Nmost was the idea that it was started
Dialogue: 0,0:01:27.93,0:01:31.46,Default,,0000,0000,0000,,by people who had a passion for the \Noutdoors and found a way to
Dialogue: 0,0:01:31.57,0:01:34.63,Default,,0000,0000,0000,,involve others in their experience.
Dialogue: 0,0:01:34.63,0:01:38.70,Default,,0000,0000,0000,,I like the idea, too, that your company\Nis consistently ranked among the
Dialogue: 0,0:01:38.78,0:01:43.18,Default,,0000,0000,0000,,top 100 companies to work for by\NFortune magazine, and I thought
Dialogue: 0,0:01:43.30,0:01:46.48,Default,,0000,0000,0000,,growing with a company that has\Nthat level of success would be
Dialogue: 0,0:01:46.51,0:01:47.87,Default,,0000,0000,0000,,a good place to be.
Dialogue: 0,0:01:47.90,0:01:49.06,Default,,0000,0000,0000,,Great. [Typing].
Dialogue: 0,0:01:50.46,0:01:53.55,Default,,0000,0000,0000,,Why do you want this particular position,
Dialogue: 0,0:01:53.55,0:01:56.08,Default,,0000,0000,0000,,here, within our customer \Nservice department?
Dialogue: 0,0:01:56.08,0:02:00.10,Default,,0000,0000,0000,,Because I want to start in a \Nposition that allows me to learn
Dialogue: 0,0:02:00.10,0:02:03.39,Default,,0000,0000,0000,,everything about the company, from the\Nvery basic level of interacting
Dialogue: 0,0:02:03.39,0:02:06.41,Default,,0000,0000,0000,,with the customers, all the way up\Nthroughout the sales process,
Dialogue: 0,0:02:06.41,0:02:10.60,Default,,0000,0000,0000,,marketing process, and the production of\Ngoods and services.
Dialogue: 0,0:02:10.93,0:02:14.40,Default,,0000,0000,0000,,When I saw the opportunity for customer\Nservice, I thought it would align
Dialogue: 0,0:02:14.40,0:02:18.28,Default,,0000,0000,0000,,very well with the skill set I have, and\Nalso with some skills I could bring
Dialogue: 0,0:02:18.28,0:02:20.31,Default,,0000,0000,0000,,to the company that might be\Nunique.
Dialogue: 0,0:02:20.32,0:02:24.10,Default,,0000,0000,0000,,Can you tell me a little bit more about\Nthe skills that you would transfer from
Dialogue: 0,0:02:24.10,0:02:26.49,Default,,0000,0000,0000,,your previous line of work to our\Ndepartment here?
Dialogue: 0,0:02:26.49,0:02:30.83,Default,,0000,0000,0000,,Sure. In education, it's all about making\Nthe customer, or student, feel comfortable
Dialogue: 0,0:02:30.83,0:02:34.43,Default,,0000,0000,0000,,and helping them grow. I feel that within\Na company like REI,
Dialogue: 0,0:02:34.43,0:02:38.68,Default,,0000,0000,0000,,it's the same philosophy. Getting a\Ncustomer comfortable with a product
Dialogue: 0,0:02:38.69,0:02:42.23,Default,,0000,0000,0000,,and helping them grow as they advance\Nin whatever sport they happen
Dialogue: 0,0:02:42.23,0:02:43.71,Default,,0000,0000,0000,,to be participating in.
Dialogue: 0,0:02:45.22,0:02:49.17,Default,,0000,0000,0000,,Why do you think that our company \Nshould hire you, specifically,
Dialogue: 0,0:02:49.18,0:02:53.32,Default,,0000,0000,0000,,amongst our pool of candidates that are\Ninterviewing for this position?
Dialogue: 0,0:02:53.32,0:02:57.24,Default,,0000,0000,0000,,Sure. I think one skill set that I have \Ninvolves my background in education.
Dialogue: 0,0:02:57.24,0:03:00.93,Default,,0000,0000,0000,,Teachers are among the highest stressed\Nprofessionals in the workplace.
Dialogue: 0,0:03:01.41,0:03:05.63,Default,,0000,0000,0000,,And REI offers a number of products that\Nhelp alleviate stress by getting people
Dialogue: 0,0:03:05.66,0:03:09.39,Default,,0000,0000,0000,,outdoors. And teachers also have a lot of\Ndown-time in the summers.
Dialogue: 0,0:03:09.39,0:03:13.30,Default,,0000,0000,0000,,My thinking is that once I learn the ropes\Nand advance within the company, I will
Dialogue: 0,0:03:13.30,0:03:16.100,Default,,0000,0000,0000,,be able to market the services and\Nproducts that REI offers,
Dialogue: 0,0:03:17.08,0:03:20.80,Default,,0000,0000,0000,,specifically to the teaching profession.
Dialogue: 0,0:03:23.27,0:03:27.87,Default,,0000,0000,0000,,I have to ask this question: given that\Nare making a career change, here,
Dialogue: 0,0:03:27.89,0:03:32.74,Default,,0000,0000,0000,,especially with finishing a master's\Ndegree in education,
Dialogue: 0,0:03:33.91,0:03:38.54,Default,,0000,0000,0000,,if a position becomes available in \Nyour current field down here in the
Dialogue: 0,0:03:38.55,0:03:45.94,Default,,0000,0000,0000,,Jacksonville area, how do you approach\Nbeing offered this job versus being
Dialogue: 0,0:03:45.95,0:03:47.93,Default,,0000,0000,0000,,offered a position in your field?
Dialogue: 0,0:03:47.98,0:03:50.93,Default,,0000,0000,0000,,And I'm asking that in the now and \Nin the near future.
Dialogue: 0,0:03:50.96,0:03:52.62,Default,,0000,0000,0000,,Sure. That's a great question.
Dialogue: 0,0:03:52.62,0:03:56.80,Default,,0000,0000,0000,,I'm not pursuing further educational\Nopportunities within that profession.
Dialogue: 0,0:03:56.80,0:04:00.78,Default,,0000,0000,0000,,I feel like this customer service \Nopportunity - the chance to work in
Dialogue: 0,0:04:00.78,0:04:04.23,Default,,0000,0000,0000,,a field that I enjoy as much as teaching\N
Dialogue: 0,0:04:04.23,0:04:06.65,Default,,0000,0000,0000,,is a place that I could grow into\Nlong term.
Dialogue: 0,0:04:06.66,0:04:07.45,Default,,0000,0000,0000,,Okay.
Dialogue: 0,0:04:07.45,0:04:10.91,Default,,0000,0000,0000,,So what I get out of teaching is working\Nwith people.
Dialogue: 0,0:04:10.91,0:04:13.77,Default,,0000,0000,0000,,And helping people become a little bit\Nbetter than they were
Dialogue: 0,0:04:13.80,0:04:18.56,Default,,0000,0000,0000,,when I first met them. And that skill\Ntranslates very well into REI's mission.
Dialogue: 0,0:04:19.21,0:04:23.35,Default,,0000,0000,0000,,And so I don't anticipate leaving\Na successful career for something
Dialogue: 0,0:04:23.42,0:04:28.07,Default,,0000,0000,0000,,I've already done. I feel like this is a\Nnatural confluence of my two interests.
Dialogue: 0,0:04:31.82,0:04:37.55,Default,,0000,0000,0000,,Chris, what would you identify as your\Ngreatest professional strengths?
Dialogue: 0,0:04:38.66,0:04:42.56,Default,,0000,0000,0000,,I think patience is probably my greatest \Nstrength, that translates
Dialogue: 0,0:04:42.56,0:04:48.45,Default,,0000,0000,0000,,across the careers. Being able to listen\Nto a student or customer's difficulty
Dialogue: 0,0:04:48.45,0:04:52.10,Default,,0000,0000,0000,,and help them overcome that difficulty\Nwith patience and compassion
Dialogue: 0,0:04:52.10,0:04:53.60,Default,,0000,0000,0000,,is my greatest strength.
Dialogue: 0,0:04:54.15,0:04:58.93,Default,,0000,0000,0000,,Would you consider any weaknesses that\Nyou have to be detrimental to the job?
Dialogue: 0,0:04:58.93,0:05:03.63,Default,,0000,0000,0000,,I think there's a risk when it comes to\Ncompassion. I think people can
Dialogue: 0,0:05:03.63,0:05:10.83,Default,,0000,0000,0000,,misinterpret compassion as being easy or\Nwilling to roll over when it's
Dialogue: 0,0:05:10.83,0:05:16.40,Default,,0000,0000,0000,,important to understand that compassion\Nis something that is earned, and it's
Dialogue: 0,0:05:16.40,0:05:20.06,Default,,0000,0000,0000,,interactive, and I feel like if I\Nestablish clear boundaries
Dialogue: 0,0:05:20.07,0:05:22.76,Default,,0000,0000,0000,,with customers, clients, students, they\Nunderstand that.
Dialogue: 0,0:05:22.76,0:05:26.83,Default,,0000,0000,0000,,I am understanding, I am patient, I \Nam kind, yet, I'm also going to
Dialogue: 0,0:05:26.87,0:05:30.18,Default,,0000,0000,0000,,people I interact with to a high standard.
Dialogue: 0,0:05:31.66,0:05:35.74,Default,,0000,0000,0000,,To date, what would you say is your \Ngreatest professional achievement?
Dialogue: 0,0:05:37.44,0:05:41.37,Default,,0000,0000,0000,,Personally, becoming a teacher, earning\Na Master's degree,
Dialogue: 0,0:05:41.37,0:05:45.11,Default,,0000,0000,0000,,those have all been wonderful experiences\Nfor me, but the greatest achievement
Dialogue: 0,0:05:45.11,0:05:47.97,Default,,0000,0000,0000,,would have to be working \Nwith young people.
Dialogue: 0,0:05:48.06,0:05:51.41,Default,,0000,0000,0000,,And helping them get a little bit better \Nat communicating
Dialogue: 0,0:05:51.41,0:05:53.35,Default,,0000,0000,0000,,with the world around them.
Dialogue: 0,0:05:56.03,0:05:59.73,Default,,0000,0000,0000,,Chris, can you tell me about a challenge\Nor a conflict that you've faced
Dialogue: 0,0:05:59.73,0:06:02.52,Default,,0000,0000,0000,,in the workplace and how you would \Ndeal with it?
Dialogue: 0,0:06:03.18,0:06:07.51,Default,,0000,0000,0000,,Sure.Within the education profession, \Nthere are challenges every day.
Dialogue: 0,0:06:07.54,0:06:12.04,Default,,0000,0000,0000,,You're dealing with hundreds of different\Npersonalities, and interests, and
Dialogue: 0,0:06:12.04,0:06:16.38,Default,,0000,0000,0000,,levels of enthusiasm. So being able to \Nengage students with content
Dialogue: 0,0:06:16.44,0:06:20.90,Default,,0000,0000,0000,,in an enriching way, is part of overcoming\Na conflict or difficulty.
Dialogue: 0,0:06:20.90,0:06:23.64,Default,,0000,0000,0000,,I think building professional\Nrelationships is another way
Dialogue: 0,0:06:23.64,0:06:26.60,Default,,0000,0000,0000,,to deal with conflicts, understanding\Nwhere people come from.
Dialogue: 0,0:06:26.88,0:06:30.11,Default,,0000,0000,0000,,Prior to teaching, I was involved with\Na photography company,
Dialogue: 0,0:06:30.11,0:06:33.74,Default,,0000,0000,0000,,photographing events like weddings, \Nand bar mitzvahs.
Dialogue: 0,0:06:33.76,0:06:36.27,Default,,0000,0000,0000,,Very, very important events in\Npeople's lives.
Dialogue: 0,0:06:36.27,0:06:40.03,Default,,0000,0000,0000,,And a lot of times, conflicts would\Narise, so again, just like in teaching,
Dialogue: 0,0:06:40.03,0:06:43.93,Default,,0000,0000,0000,,overcoming those conflicts with\Npatience, and listening to the client
Dialogue: 0,0:06:43.93,0:06:46.24,Default,,0000,0000,0000,,or customer's needs is very\Nimportant.
Dialogue: 0,0:06:46.43,0:06:50.91,Default,,0000,0000,0000,,Now you are interviewing for a \Nposition that is not
Dialogue: 0,0:06:50.91,0:06:55.100,Default,,0000,0000,0000,,an entry-level position. And there is\Nthe possibility that those in our
Dialogue: 0,0:06:55.100,0:06:59.15,Default,,0000,0000,0000,,company that were overlooked for\Nthis position may have some
Dialogue: 0,0:06:59.15,0:07:02.04,Default,,0000,0000,0000,,animosity regarding the new hire\Nfor this position.
Dialogue: 0,0:07:02.04,0:07:05.89,Default,,0000,0000,0000,,So how do you approach this potential\Nchallenge in the workplace?
Dialogue: 0,0:07:05.89,0:07:10.02,Default,,0000,0000,0000,,The important thing is to listen to \Nthe people around me, and understand
Dialogue: 0,0:07:10.02,0:07:13.75,Default,,0000,0000,0000,,that I am a newcomer, and that they\Nknow more about the work
Dialogue: 0,0:07:13.75,0:07:16.43,Default,,0000,0000,0000,,environment than I will coming in.
Dialogue: 0,0:07:16.43,0:07:20.04,Default,,0000,0000,0000,,I think because I have a friendly\Ndemeanor, and I'm not confrontational
Dialogue: 0,0:07:20.04,0:07:23.78,Default,,0000,0000,0000,,when meeting new people, that in time,\Nwe'll have a chance to earn each other's
Dialogue: 0,0:07:23.78,0:07:26.80,Default,,0000,0000,0000,,mutual respect and understand that we\Nboth want the same thing -
Dialogue: 0,0:07:26.80,0:07:30.60,Default,,0000,0000,0000,,the company to grow and us to grow\Nwithin the company.
Dialogue: 0,0:07:30.91,0:07:35.02,Default,,0000,0000,0000,,Where do you see yourself in five years?\NSpecifically within our company?
Dialogue: 0,0:07:35.46,0:07:39.21,Default,,0000,0000,0000,,Hopefully I'll be able to develop a \Nmarket that allows me to interact with
Dialogue: 0,0:07:39.24,0:07:42.91,Default,,0000,0000,0000,,people within the teaching profession, \Nand grow our brand using
Dialogue: 0,0:07:42.91,0:07:45.26,Default,,0000,0000,0000,,that market as a target client base.
Dialogue: 0,0:07:45.43,0:07:46.47,Default,,0000,0000,0000,,That's great.
Dialogue: 0,0:07:50.77,0:07:54.94,Default,,0000,0000,0000,,Are you interviewing currently with any\Nother companies, and if so, what interests
Dialogue: 0,0:07:54.94,0:07:57.62,Default,,0000,0000,0000,,you about those particular companies\Nas well?
Dialogue: 0,0:07:57.62,0:08:01.26,Default,,0000,0000,0000,,Since I'm new to the area, I haven't had\Nthe opportunity to interview with a
Dialogue: 0,0:08:01.41,0:08:05.40,Default,,0000,0000,0000,,wide variety of companies. I have looked\Nat Bass Pro Shops, and I'm currently
Dialogue: 0,0:08:05.41,0:08:07.52,Default,,0000,0000,0000,,scheduled to interview with them.
Dialogue: 0,0:08:07.52,0:08:11.74,Default,,0000,0000,0000,,They have a similar mission and similar\Ngoals to REI. It's just that their product
Dialogue: 0,0:08:11.76,0:08:16.12,Default,,0000,0000,0000,,line is more specifically tailored than\NREI's more diverse offerings.
Dialogue: 0,0:08:18.95,0:08:23.36,Default,,0000,0000,0000,,We here at REI, you know, it is...\Nbeing in customer service,
Dialogue: 0,0:08:23.36,0:08:27.30,Default,,0000,0000,0000,,there are aspects of your job that are\Ngoing to be a little less active
Dialogue: 0,0:08:27.30,0:08:31.04,Default,,0000,0000,0000,,than I could expect you being in a \Nteaching position
Dialogue: 0,0:08:31.04,0:08:34.95,Default,,0000,0000,0000,,where I assume you're on your feet more, \None-on-one, face-to-face with
Dialogue: 0,0:08:34.96,0:08:39.47,Default,,0000,0000,0000,,individuals. Do you prefer a specific type\Nof work environment?
Dialogue: 0,0:08:40.42,0:08:43.74,Default,,0000,0000,0000,,Do you thrive in a variety of work\Nenvironments?
Dialogue: 0,0:08:43.75,0:08:45.24,Default,,0000,0000,0000,,And what does this look like?
Dialogue: 0,0:08:45.24,0:08:47.28,Default,,0000,0000,0000,,I thrive in a variety of work\Nenvironments.
Dialogue: 0,0:08:47.28,0:08:50.68,Default,,0000,0000,0000,,I wouldn't expect to be sitting \Nin a cubicle interacting with customers
Dialogue: 0,0:08:50.68,0:08:54.31,Default,,0000,0000,0000,,unless I'm handling a phone call,\Nand that's fine. That's part of the job.
Dialogue: 0,0:08:54.31,0:08:57.63,Default,,0000,0000,0000,,But what I would expect is to be\Nactively engaged with the customers
Dialogue: 0,0:08:57.63,0:09:01.03,Default,,0000,0000,0000,,who come into the store, and helping\Nshow them the products that might
Dialogue: 0,0:09:01.03,0:09:04.95,Default,,0000,0000,0000,,best suit their needs and introducing them\Nto products that they might not have
Dialogue: 0,0:09:04.95,0:09:08.21,Default,,0000,0000,0000,,considered before. So I would expect to \Nbe up, moving around, and
Dialogue: 0,0:09:08.21,0:09:11.97,Default,,0000,0000,0000,,being consistently engaged with the\Ncustomer, or trying to find ways to
Dialogue: 0,0:09:12.22,0:09:15.40,Default,,0000,0000,0000,,improve what we offer to our customers.
Dialogue: 0,0:09:16.42,0:09:21.27,Default,,0000,0000,0000,,Can you describe a time for me ever that \Nyou may have disagreed on a decision
Dialogue: 0,0:09:21.27,0:09:25.68,Default,,0000,0000,0000,,that was made for you and staff members \Nat work, and how did you deal with this?
Dialogue: 0,0:09:25.73,0:09:29.54,Default,,0000,0000,0000,,Sure. Within the field of education, there\Nare new initiatives being rolled out
Dialogue: 0,0:09:29.54,0:09:32.44,Default,,0000,0000,0000,,all the time. And sometimes those \Ninitiatives get mandated.
Dialogue: 0,0:09:32.44,0:09:35.19,Default,,0000,0000,0000,,You have to teach this way, this \Nmany times a week.
Dialogue: 0,0:09:35.33,0:09:39.12,Default,,0000,0000,0000,,And when something like that happens, I\Nthink it's important to go back to
Dialogue: 0,0:09:39.12,0:09:42.14,Default,,0000,0000,0000,,what you know about your profession or\Nyour skill set.
Dialogue: 0,0:09:42.16,0:09:45.66,Default,,0000,0000,0000,,And be able to provide research that \Nsupports why you do what you do.
Dialogue: 0,0:09:45.93,0:09:49.57,Default,,0000,0000,0000,,And I think when faced with a difficulty,\Nagain, it's important
Dialogue: 0,0:09:49.57,0:09:53.70,Default,,0000,0000,0000,,to do what the boss says, and it's \Nimportant to also advocate for what
Dialogue: 0,0:09:53.70,0:09:58.02,Default,,0000,0000,0000,,might be best for the customer or student.
Dialogue: 0,0:09:59.43,0:10:03.79,Default,,0000,0000,0000,,Alright. We're gonna move on to some \Ncognitive behavioral questions.
Dialogue: 0,0:10:03.82,0:10:08.63,Default,,0000,0000,0000,,And basically these questions are \Ndesigned...they're not necessarily about
Dialogue: 0,0:10:08.63,0:10:12.66,Default,,0000,0000,0000,,your past, your experience. They're sort\Nof out-of-the-box questions.
Dialogue: 0,0:10:12.86,0:10:17.04,Default,,0000,0000,0000,,And so, just do your best at answering\Nthem as we go through this.
Dialogue: 0,0:10:17.04,0:10:20.93,Default,,0000,0000,0000,,If you were an animal, what would you be\Nand why?
Dialogue: 0,0:10:22.64,0:10:24.09,Default,,0000,0000,0000,,That's a tough question.
Dialogue: 0,0:10:24.09,0:10:29.83,Default,,0000,0000,0000,,I think, considering the traits of \Nmy dog, if I had to be an animal,
Dialogue: 0,0:10:29.86,0:10:32.74,Default,,0000,0000,0000,,I would certainly want to be a\Ndomesticated dog.
Dialogue: 0,0:10:32.99,0:10:36.75,Default,,0000,0000,0000,,They just have that ability to\Nlove unconditionally, they're
Dialogue: 0,0:10:36.76,0:10:40.93,Default,,0000,0000,0000,,intensely loyal, and they just provide\Nso many benefits to people.
Dialogue: 0,0:10:40.93,0:10:44.44,Default,,0000,0000,0000,,That's something I like to do in my \Nlife as a human, too.
Dialogue: 0,0:10:44.79,0:10:47.43,Default,,0000,0000,0000,,Alright. Next question.
Dialogue: 0,0:10:48.10,0:10:51.34,Default,,0000,0000,0000,,How many tennis balls can you fit\Ninto a limousine?
Dialogue: 0,0:10:52.72,0:10:55.24,Default,,0000,0000,0000,,Tennis balls in a limousine.
Dialogue: 0,0:10:55.34,0:10:58.35,Default,,0000,0000,0000,,Well, I guess to effectively answer\Nthat question, I would need
Dialogue: 0,0:10:58.35,0:11:01.57,Default,,0000,0000,0000,,some help. I would need to know\Nwhat type of limousine, because
Dialogue: 0,0:11:01.58,0:11:06.38,Default,,0000,0000,0000,,if we're talking about a stretch SUV,\Nthat's a much larger volume than
Dialogue: 0,0:11:06.38,0:11:09.68,Default,,0000,0000,0000,,a smaller limousine. Are we talking\Ntwo-door, four-door?
Dialogue: 0,0:11:10.92,0:11:13.61,Default,,0000,0000,0000,,I also don't know what's in the \Nlimousine already.
Dialogue: 0,0:11:13.61,0:11:15.67,Default,,0000,0000,0000,,Are there people in there, or \Nis it empty?
Dialogue: 0,0:11:15.90,0:11:19.23,Default,,0000,0000,0000,,Once I had those questions answered, \NI'd have to do some calculations
Dialogue: 0,0:11:19.24,0:11:23.61,Default,,0000,0000,0000,,about the size of the tennis ball. How\Nmuch area, or how much volume it takes
Dialogue: 0,0:11:23.61,0:11:27.67,Default,,0000,0000,0000,,up. Calculate the inside of the limousine,\Nand then make sure that math works out.
Dialogue: 0,0:11:27.69,0:11:31.42,Default,,0000,0000,0000,,I could get that answer to you. I just\Ncan't do it off the top of my head.
Dialogue: 0,0:11:31.42,0:11:32.13,Default,,0000,0000,0000,,Great.
Dialogue: 0,0:11:35.61,0:11:37.97,Default,,0000,0000,0000,,Let me ask this final question.
Dialogue: 0,0:11:38.13,0:11:40.51,Default,,0000,0000,0000,,Do you have any questions for us?
Dialogue: 0,0:11:40.54,0:11:44.84,Default,,0000,0000,0000,,Well, I mentioned a couple times about\Nbeing interested in helping grow a market
Dialogue: 0,0:11:44.84,0:11:50.02,Default,,0000,0000,0000,,for REI. I'm just curious, as a new\Nemployee, or someone starting out on
Dialogue: 0,0:11:50.02,0:11:54.70,Default,,0000,0000,0000,,a lower level, how open is upper\Nmanagement to hearing the ideas of
Dialogue: 0,0:11:54.77,0:11:55.92,Default,,0000,0000,0000,,an employee?
Dialogue: 0,0:11:56.38,0:12:02.66,Default,,0000,0000,0000,,We do try to have monthly meetings where\Nwe meet with a variety of employees
Dialogue: 0,0:12:02.69,0:12:06.91,Default,,0000,0000,0000,,at random. So these aren't things that are\Nnecessarily scheduled regularly.
Dialogue: 0,0:12:06.91,0:12:14.57,Default,,0000,0000,0000,,They're very semi-annual. They're very\Ninformal. We do like to hear our
Dialogue: 0,0:12:14.57,0:12:18.85,Default,,0000,0000,0000,,employees' opinions, about our products, \Nespecially. And about marketing.
Dialogue: 0,0:12:18.86,0:12:24.92,Default,,0000,0000,0000,,One thing that we don't necessarily do is\Nthe lower-level positions that are dealing
Dialogue: 0,0:12:24.92,0:12:30.95,Default,,0000,0000,0000,,maybe with, collections or you know, the\Nintake and distribution
Dialogue: 0,0:12:30.95,0:12:35.22,Default,,0000,0000,0000,,of customer service calls - we don't\Nnecessarily talk to that group
Dialogue: 0,0:12:35.22,0:12:40.42,Default,,0000,0000,0000,,of employees very often. But I'd be very\Ninterested to hear your opinions on that,
Dialogue: 0,0:12:40.42,0:12:44.50,Default,,0000,0000,0000,,should you be hired for the position, and\Nmaybe ways that we could do better
Dialogue: 0,0:12:44.50,0:12:48.51,Default,,0000,0000,0000,,as well, by reaching a larger group of \Nour employees to benefit our company.
Dialogue: 0,0:12:48.51,0:12:52.23,Default,,0000,0000,0000,,Okay. And the last question from me - \Nwhat, from your perspective,
Dialogue: 0,0:12:52.23,0:12:55.04,Default,,0000,0000,0000,,is the best part about working for REI?
Dialogue: 0,0:12:55.04,0:12:58.56,Default,,0000,0000,0000,,I think the work atmosphere with our\Ncompany is very welcoming.
Dialogue: 0,0:12:58.61,0:13:03.25,Default,,0000,0000,0000,,And even in my position in somewhat\Nupper management, those that I work
Dialogue: 0,0:13:03.25,0:13:07.26,Default,,0000,0000,0000,,for that are above me, they're very - \Nwe're very good to our employees.
Dialogue: 0,0:13:07.48,0:13:12.22,Default,,0000,0000,0000,,And I think because of the treatment \Nof our employees, we retain employment.
Dialogue: 0,0:13:13.46,0:13:17.81,Default,,0000,0000,0000,,It's very easy for us to get things done,\Nbecause people want to do their jobs.
Dialogue: 0,0:13:19.03,0:13:22.79,Default,,0000,0000,0000,,I have worked myself in positions where \NI've worked underneath people who
Dialogue: 0,0:13:22.79,0:13:27.05,Default,,0000,0000,0000,,were more tyrannical in nature, and it's\Nvery difficult to want to do more,
Dialogue: 0,0:13:27.08,0:13:30.33,Default,,0000,0000,0000,,and go above and beyond what you\Nneed to do in those situations.
Dialogue: 0,0:13:30.33,0:13:33.78,Default,,0000,0000,0000,,So I believe that's the number one \Nbenefit of working in our particular
Dialogue: 0,0:13:33.78,0:13:35.55,Default,,0000,0000,0000,,company, it's the atmosphere itself.
Dialogue: 0,0:13:35.55,0:13:38.73,Default,,0000,0000,0000,,Great. Thank you so much for your \Ntime, Kate. I appreciate it.
Dialogue: 0,0:13:38.73,0:13:40.14,Default,,0000,0000,0000,,Thank you so much. Take care.
Dialogue: 0,0:13:40.14,0:13:40.93,Default,,0000,0000,0000,,You too.