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This is "Marketplace."

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Whoa.

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Pajamas, old dresses.

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Oh, my gosh!

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Where do all your old clothes
really end up?

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Ultimately, it is going
to end up in a landfill.

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We follow the trail around the world.

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The high cost of fast fashion.

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This is your "Marketplace."

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I'm here checking out some of
the biggest fashion chains in the world,

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but I'm not shopping for new clothes.

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I'm actually trying to get rid of
some of my old ones.

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So these are my all-time favorite
sweatpants from college.

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These, I washed them
and they totally shrunk.

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These were also super cheap.

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This is just like an old T-shirt.

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It was black at one point in its life.

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Some retailers are on a mission.

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They want your unwanted clothes,

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and some are competing
with charities for it.

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There's a new bin in town and
the message is clear:

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Don't throw old clothes in the garbage,

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dump them here.

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They'll take curtains, they'll take jeans.

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They'll even take your old underwear.

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Drop off old clothes and get a coupon
to save money when you buy new ones.

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But before I part with my old clothes,

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I've got a few more questions.

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These bins sure make us all feel good.

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But are they doing as much good
as we think?

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Look at this!

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Look at these bags!

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Most of us are like
the Bretons and the Palmas

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in Markham, Ontario.

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Somehow, we end up with too many clothes.

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Emily, what's in here?

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Old clothes that are too small for me.

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They purge a few times a year,

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normally dropping their
haul in a charity bin.

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Whoa!

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Stuff like these have holes in them.

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This isn't just a pile of clothes.

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It's now a pile of textile waste.

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And we want to show the kids
just how big the problem really is.

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Are you guys ready to go inside

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and see what happens to all
those clothes that you donate?

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Yes

48
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All right. Let's go inside.

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Go on in, take a look.

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Whoa!

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Clothes! Clothes!

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That's clothes.

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Clothes!

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Do you see that?

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Oh, my gosh.

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Clothes!

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That's a crazy pile.

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And get this, all of this
is what's leftover,

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the stuff no one wants.

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The stuff that thrift stores can't sell.

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All those clothes you guys
piled up yesterday,

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this is where it can end up.

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It's a lot of clothes.

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It wasn't what I was expecting to see.

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One warehouse,

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more than 200,000 pounds
of textile waste each week.

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And that's just from in
and around Toronto.

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Across the country,
we've got nine other locations

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similar to this one.

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The last year or two years,
probably a 15 to 20% growth

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in the overall volume of textiles
that are coming in.

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Tonny Colyn is the head of donations
for Salvation Army Canada.

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So, how do you think fast
fashion has impacted...this?

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All of this.

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It's had a massive effect.

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And all of that stuff has to go somewhere.

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The dads of these two families,

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Michael Palma and Norman Breton
can't believe it.

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Their coats or boots might be okay,
but they want something new.

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If they need or if they want,
it's a big question.

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A lot of times they want stuff
but they don't need it.

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Still, we can't seem to get our hands
on fast fashion fast enough.

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Cheap, trendy, disposable clothes.

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And we're even bragging about it.

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And I ended up with a bag full of clothes.

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We're all buying too much,
400% more, since the 1980's.

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The quality isn't all that great,
but the prices are fantastic.

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But not all of our old clothes
make it to the donation bin.

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Most of it, 85%, ends up in landfills.

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In North America, it's estimated to be
at least 25 billion pounds a year.

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In Canada alone, imagine a mountain

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three times the size of
Toronto's Rogers Centre Stadium

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Where they don't biodegrade easily

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because many are made with fabrics
that can't be broken down.

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Releasing chemicals and dyes
into our rivers, soil.

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That's part of the reason why fashion
is one of the world's top polluters.

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So in the last few years,

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some of the biggest names in the business:
Levi's, Nike, Adidas, Zara

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have started recycling programs.

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All retailers with donation bins in stores
calling out for your old garments.

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But none go as far as H&M.

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They will take anything: jeans,
curtains, even underwear.

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Just check out their ads.

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The thing that you never wore.

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This and this and that.

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The thing with the color
that wasn't your color.

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Bring it on.

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This is one of H&M's latest ad campaigns.

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Cut your jeans into pieces
and make new jeans out of them.

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"Cut your jeans into pieces
and make new jeans out of them."

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With your help,we literally turn
your old clothes into new garments.

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"We literally turn your old clothes
into new garments."

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Garments in the worst condition
can be transformed

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into insulation material
or textile fibers woven into cloth,

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reborn as fashionable new clothes
of every conceivable kind.

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What do you think about recycling clothes?

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I think that's amazing.

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That's a great plan.

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We're talking about recycling clothes.

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What does that make you
think is happening to the stuff?

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I think maybe it's, like,
refurbish the clothes

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and get them to look new again.

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What do you think happens to that stuff?

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Doesn't it get recycled to make
new clothes from the old clothes?

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Let's shred it into fibers
and stitch it into something new

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The only thing we will not do is waste it.

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Bold recycling claims.

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They sound great, but are they really?

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[ Flight Attendant
Over Intercom ]

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To try to find out,
we head to New York City,

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one of the fashion capitals of the world.

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With jackets, you always
have to check the lining.

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To meet Elizabeth Cline,
an anti-fast fashion crusader.

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Because of what she knows,
she only wears used clothes.

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It's made her a pro
at assessing cast-offs.

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On a coat, the first thing you would do
is make sure the zippers work.

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Especially fast fashion, like,
a lot of the fasteners will just break

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and chip really quickly.

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We show her H&M's marketing

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and ask her what she thinks about
making new clothes out of your old ones.

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Shred it into fibers and stitch it
into something new.

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The reality is that currently only about
1% of clothing is actually recycled

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in the very literal sense of the word.

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1%?

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1%.

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1%...is recycled?

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If you're talking about recycling
in terms of taking fibers

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and breaking them down

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and turning them back
into new fibers, it's 1%.

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Why is it so hard
to just take my old shirt

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and turn it into a new one?

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Why can't you just do is that?

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A lot of our clothes are made
out of blended fibers,

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so maybe this is acrylic and wool
and cotton mixed together,

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maybe my tights are cotton and elastane,

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that makes it difficult to recycle.

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The other challenge is that
when you recycle cotton and wool,

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it diminishes the quality
of that material,

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so it weakens the cotton and wool strand
and gives you a lesser product.

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Bottom line, the technology
just isn't there yet.

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It's way too expensive
and too time consuming

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to make new clothes from old ones.

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There's also a more skeptical side of me

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that knows that the reason why
H&M is focusing on textile recycling

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is because it's an easy
sustainability win for them.

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It doesn't involve them changing
their production model at all

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to collect clothes and make sure
that they get a second life.

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It doesn't make the fast fashion
system any more sustainable.

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Experts agree fast fashion needs to change
if we really want to make a difference

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Remember when fashion had four seasons,

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winter, spring, summer and fall?

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Now the trends change almost every day.

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Here's how this Swedish clothing giant
CEO explains it.

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We have new garments coming
into the stores almost every day.

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So if you go to an H&M store today
and come back two days later,

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you will always find something new.

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H&M salespeople tell us
new clothes come in

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every Monday, Wednesday,
Friday, and Sunday.

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That works out to half
a billion products a year.

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And it's why H&M's recycling campaign
makes Claudia Marsales so mad.

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It really is a form of greenwashing.

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She's the head of Markham,
Ontario's waste programs.

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One of the few Canadian cities to actually
ban textiles from landfills.

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In order for the fast fashion outlets
to recycle what they make,

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it would take 12 years to recycle
what they sell in 48 hours.

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Like it's just...

187
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So that sort of tells me it's really
more about foot traffic, marketing,

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greenwashing than about really
addressing the broken business model

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of fast fashion.

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We asked H&M to come on camera
and talk about their recycling program.

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They declined, assuring us they don't want
to encourage a throwaway attitude.

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Their clothes are good quality
and made to last.

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And they are working towards
a business model where,

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eventually, all their clothes
can be recycled.

195
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At least they're trying?

196
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Yes, well, but they're a cause
of the problem.

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So, fast fashion retailers,

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their business model is the problem.

199
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They're making too much,
they're selling it too cheap.

200
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It's disposable clothing.

201
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Doing a bit of back-end recycling
and a bit of commercials

202
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really doesn't address that issue.

203
00:10:37,010 --> 00:10:41,153
And ask some customers one of the things
they love most about the program?

204
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It's the discount.

205
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That incentive to keep buying.

206
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I put it in the bin and then
they give me a discount.

207
00:10:47,622 --> 00:10:49,280
I saw it and it's like oh, snap.

208
00:10:49,280 --> 00:10:51,267
You know, um, it's a way to, like,

209
00:10:51,267 --> 00:10:53,562
you know, help me
and help them at the same time.

210
00:10:53,562 --> 00:10:56,450
What do you mean when you say help you
and help someone else?

211
00:10:56,755 --> 00:11:00,834
Um, help me by, you know, saving money
and help them by providing free clothing.

212
00:11:01,863 --> 00:11:05,741
We just chuck it in the bin
and they did offer, like, a $5 discount.

213
00:11:06,232 --> 00:11:08,767
H&M might be collecting your old clothes.

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00:11:08,767 --> 00:11:11,791
More than 55,000 tonnes so far,

215
00:11:12,112 --> 00:11:15,639
but if they're barely making new clothes
from your donations,

216
00:11:15,639 --> 00:11:17,295
where do they all go?

217
00:11:17,608 --> 00:11:19,260
These shoppers have a theory.

218
00:11:20,140 --> 00:11:22,848
Where do you think those clothes go
that you put in H&M?

219
00:11:22,848 --> 00:11:25,708
They probably go to people who need them,

220
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probably like shelters

221
00:11:27,283 --> 00:11:29,243
or other places that use the clothes.

222
00:11:29,243 --> 00:11:33,225
Probably give it for free, or something,
to the people that need it.

223
00:11:33,225 --> 00:11:34,904
Where do you think that stuff goes?

224
00:11:34,904 --> 00:11:38,174
What do you think happens to it?
Hopefully to just some needy people.

225
00:11:38,174 --> 00:11:39,192
Yeah.

226
00:11:39,317 --> 00:11:40,898
Who still want to be fashionable.

227
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Many of us think our old clothes
are given to the less fortunate.

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Wrong.

229
00:11:45,604 --> 00:11:49,542
And maybe you're telling yourself that
to feel better about buying more, too.

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Well, Cline coined a term for this.

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What's the clothing deficit myth?

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So, the clothing deficit myth is the idea
that when we give clothes to charity,

233
00:12:04,111 --> 00:12:08,467
they're going to go to someone locally
in our community in need.

234
00:12:09,670 --> 00:12:11,405
But in the era of fast fashion,

235
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there's far more unwanted clothes
than there are people in need.

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The Salvation Army knows all about that.

237
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Remember, this is all the stuff
they can't sell at their stores.

238
00:12:25,944 --> 00:12:28,904
So what do they do
with all these leftovers?

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00:12:29,054 --> 00:12:31,354
They sell it to a middle man.

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00:12:31,815 --> 00:12:35,777
And the retailers do the same thing
with all your donations too.

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00:12:36,193 --> 00:12:41,064
In Canada, H&M gives the money
it makes off your donations to UNICEF.

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Here's the thing.

243
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All textiles are worth money.

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The stuff that's in really rough shape
is shredded for painter's cloths

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or insulation, for example, then sold.

246
00:12:51,970 --> 00:12:56,561
But the majority of all donated clothes
are shipped overseas

247
00:12:56,561 --> 00:12:59,590
to developing countries
and they're sold there, too.

248
00:12:59,945 --> 00:13:02,468
Not donated or given to needy people.

249
00:13:02,468 --> 00:13:06,008
And if you think that means
it's not going to end up in landfills,

250
00:13:06,448 --> 00:13:07,516
think again.

251
00:13:09,966 --> 00:13:14,066
We follow the trail of your old T-shirts
around the world.

252
00:13:14,366 --> 00:13:16,363
The black stripes here are from Canada.

253
00:13:16,729 --> 00:13:19,030
You can't afford to miss this trip.

254
00:13:19,664 --> 00:13:21,613
This is your "Marketplace."

255
00:13:25,437 --> 00:13:27,472
The real deal on your "Marketplace."

256
00:13:31,377 --> 00:13:32,944
We love our clothes.

257
00:13:32,944 --> 00:13:36,543
Now so cheap, you can make
a different statement every day.

258
00:13:36,882 --> 00:13:38,684
These things are $3?

259
00:13:38,684 --> 00:13:40,233
$5.

260
00:13:40,953 --> 00:13:43,199
But they come with a huge cost.

261
00:13:43,489 --> 00:13:45,958
Part of the reason why
some fast fashion chains,

262
00:13:45,958 --> 00:13:49,895
like H&M, say they've got
recycling programs like this.

263
00:13:50,182 --> 00:13:53,165
The Earth simply cannot bear
so many clothes

264
00:13:53,165 --> 00:13:54,866
ending their lives as waste.

265
00:13:54,866 --> 00:13:57,108
H&M has a far better answer.

266
00:13:57,636 --> 00:14:03,276
But we learnt less than 1% of the world's
used clothes are turned into new ones.

267
00:14:03,442 --> 00:14:07,078
The majority of those donations
from retailer and charity bins

268
00:14:07,078 --> 00:14:10,315
are bailed and sold overseas.

269
00:14:17,856 --> 00:14:20,036
This is Nairobi, Kenya.

270
00:14:20,036 --> 00:14:24,663
The country at the top of the list
when it comes to buying your old clothes.

271
00:14:25,017 --> 00:14:27,733
Kenya is one of Canada's best customers.

272
00:14:27,733 --> 00:14:33,149
In a given year, they buy more
than $20 million worth of our old clothes

273
00:14:33,639 --> 00:14:37,594
All the rest with the black stripes here
are from Canada.

274
00:14:37,809 --> 00:14:39,945
These are a variety of kids clothing.

275
00:14:39,945 --> 00:14:41,680
This one is a jacket.

276
00:14:41,680 --> 00:14:43,248
Ladies T-shirts.

277
00:14:43,248 --> 00:14:46,318
Maina Andrew is a used clothing importer.

278
00:14:46,318 --> 00:14:51,224
People from Canada and America,
they are actually a bit huge.

279
00:14:51,656 --> 00:14:53,659
Scenes like this aren't isolated.

280
00:14:53,659 --> 00:14:57,607
You'll see them all over Africa,
South and Central America.

281
00:14:57,963 --> 00:15:01,433
A lot of this is stuff
Canadians donated for free,

282
00:15:02,067 --> 00:15:06,204
only for it to be sold here
for profit to vendors

283
00:15:06,204 --> 00:15:10,676
like Alice Nyansarora Anunda,
who brings it to her local market.

284
00:15:10,863 --> 00:15:13,314
They call the clothes, "Mitumba."

285
00:15:15,647 --> 00:15:21,520
No, that one, it's just
a nickname we gave it,

286
00:15:21,520 --> 00:15:24,389
"Mitumba" means, "Old" in our culture.

287
00:15:24,957 --> 00:15:27,993
Nearly 13,000 kilometres away.

288
00:15:27,993 --> 00:15:30,763
But take a closer look and there they are.

289
00:15:30,763 --> 00:15:32,730
The names you know.

290
00:15:32,730 --> 00:15:36,234
AEO, Zara, Adidas, H&M.

291
00:15:36,234 --> 00:15:41,929
The way we open bales, we know their plans
where there's new clothes,

292
00:15:41,929 --> 00:15:44,951
especially those which come from Canada.

293
00:15:45,410 --> 00:15:49,691
But Andrew notices many of the clothes
are low quality, tough to sell.

294
00:15:50,015 --> 00:15:51,149
We just dump them.

295
00:15:51,149 --> 00:15:53,801
If people don't buy them,
we just dump them.

296
00:16:02,828 --> 00:16:06,973
They do go in the piles of garbage,
very many of them.

297
00:16:09,734 --> 00:16:13,618
He says this happens regularly
right behind the market,

298
00:16:13,618 --> 00:16:16,835
discarding and burning clothes
Canadians don't want

299
00:16:16,835 --> 00:16:18,632
and neither do Kenyans.

300
00:16:19,611 --> 00:16:22,381
Sometimes they pack even very old items.

301
00:16:22,381 --> 00:16:25,050
You can even pack items
that are not even good,

302
00:16:25,050 --> 00:16:29,487
and they end up dumping them
in Africa or in Kenya.

303
00:16:36,461 --> 00:16:40,330
Yeah, we burn them and it is a lost work
because we have already bought them.

304
00:16:44,036 --> 00:16:46,363
All those popular brands
in the crowded markets,

305
00:16:46,504 --> 00:16:49,014
Elizabeth Cline has seen them, too.

306
00:16:49,204 --> 00:16:50,414
She's been to Kenya.

307
00:16:50,414 --> 00:16:52,979
There are a lot of different companies
around the world

308
00:16:52,979 --> 00:16:56,270
that are working on textile recycling
in the truest sense of the word,

309
00:16:56,270 --> 00:16:58,350
but it's really in the very early stages.

310
00:16:58,350 --> 00:17:01,732
Whether it stays in the United States
or if it ends up in Africa,

311
00:17:01,732 --> 00:17:04,540
ultimately it is going to end up
in the landfill.

312
00:17:04,848 --> 00:17:08,324
We tell H&M about this Kenyan market
and all the fires.

313
00:17:08,576 --> 00:17:10,861
They say its middle man I:CO,

314
00:17:10,861 --> 00:17:13,319
which handles pickup
and distribution of their bins,

315
00:17:13,319 --> 00:17:14,933
has really high standards.

316
00:17:14,933 --> 00:17:18,354
But they are still working on building
a better tracking system

317
00:17:18,354 --> 00:17:20,338
so this doesn't keep happening.

318
00:17:20,738 --> 00:17:23,141
Dumping is always cheaper.

319
00:17:23,141 --> 00:17:25,176
It's always the cheaper option.

320
00:17:25,176 --> 00:17:26,610
There's only one solution.

321
00:17:26,611 --> 00:17:30,381
The producer of the clothing
is responsible cradle to grave.

322
00:17:30,381 --> 00:17:33,218
So they make the T-shirt,
they sell the T-shirt,

323
00:17:33,218 --> 00:17:37,455
the T-shirt comes back,
they have to recycle that T-shirt.

324
00:17:37,455 --> 00:17:39,691
They can't put it in
a third world country.

325
00:17:40,032 --> 00:17:43,198
As far as South Africa is concerned,
we banned secondhand clothing.

326
00:17:43,198 --> 00:17:46,728
When a country survives
on secondhand things,

327
00:17:46,728 --> 00:17:47,803
secondhand clothes,

328
00:17:47,803 --> 00:17:50,138
it means there's something wrong
with that system.

329
00:17:50,338 --> 00:17:52,987
Threatening the survival of
the local textiles industry.

330
00:17:52,987 --> 00:17:55,821
And now many of those countries
are fighting back.

331
00:17:55,907 --> 00:17:59,144
East African countries sent
the world a message recently.

332
00:17:59,144 --> 00:18:02,803
They don't want our hand-me-downs
and tried to ban them.

333
00:18:02,847 --> 00:18:06,201
Their government said it was destroying
their own textile market.

334
00:18:06,385 --> 00:18:08,586
Secondhand clothes are quite cheap

335
00:18:08,592 --> 00:18:12,929
and any manufactured textile
would not be able to compete with them.

336
00:18:15,336 --> 00:18:17,395
And despite everything you just watched,

337
00:18:17,395 --> 00:18:21,704
Cline says H&M group is a frontrunner
in sustainability efforts.

338
00:18:22,000 --> 00:18:24,035
Compared to other brands,
they are leaders.

339
00:18:24,813 --> 00:18:28,004
I don't know what that says about
the rest of the fashion industry,

340
00:18:28,004 --> 00:18:30,539
that a fast fashion chain
is at the top of that list.

341
00:18:30,675 --> 00:18:33,813
Just know that your textile waste
is an environmental issue.

342
00:18:33,813 --> 00:18:38,528
Textile waste in landfills is one
of the fastest growing categories of waste

343
00:18:38,528 --> 00:18:41,744
and it's such an easy thing
to do something about.

344
00:18:43,372 --> 00:18:46,224
So what should you do
with all your old clothes?

345
00:18:46,224 --> 00:18:48,372
The answers, coming right up.

346
00:18:50,362 --> 00:18:52,570
Do you have a story
you want us to investigate?

347
00:18:52,797 --> 00:18:56,235
Write to us: Marketplace@cbc.ca.

348
00:18:59,804 --> 00:19:02,564
The high cost of fashion
on your "Marketplace."

349
00:19:02,827 --> 00:19:04,139
Do you ever impulse buy?

350
00:19:04,139 --> 00:19:05,159
Absolutely.

351
00:19:05,159 --> 00:19:08,397
What was the last thing you bought
that now you see, and you're like:

352
00:19:08,397 --> 00:19:09,785
"What was I thinking?"

353
00:19:09,785 --> 00:19:10,986
Clothing always.

354
00:19:11,026 --> 00:19:14,066
On average, we buy almost
70 clothing items every year.

355
00:19:14,286 --> 00:19:17,188
That means we're buying
new clothes every week.

356
00:19:18,058 --> 00:19:19,120
What did you buy?

357
00:19:19,458 --> 00:19:20,792
A lot of stuff.

358
00:19:20,792 --> 00:19:21,960
Did you need anything?

359
00:19:21,960 --> 00:19:22,981
No.

360
00:19:23,021 --> 00:19:25,309
Just looking around 
and you bought a few things.

361
00:19:25,309 --> 00:19:27,104
Yes, I bought lots of things.

362
00:19:27,104 --> 00:19:29,534
Leggings, shirts, socks, underwear.

363
00:19:30,083 --> 00:19:33,339
Most of these styles will end up
trashed in landfills.

364
00:19:33,504 --> 00:19:38,486
Fast fashion is a big part of the problem,
but we don't have to buy in.

365
00:19:38,676 --> 00:19:42,887
So this is 50% polyester, 50% cotton.

366
00:19:42,887 --> 00:19:45,910
It's really hard to separate those fibers
and make new stuff.

367
00:19:45,910 --> 00:19:46,995
You bet.

368
00:19:46,995 --> 00:19:50,635
Do you know how many litres of water
goes into making a single pair of jeans?

369
00:19:50,635 --> 00:19:51,939
Almost 4,000 litres.

370
00:19:51,939 --> 00:19:53,025
Wow.
Whoo.

371
00:19:53,025 --> 00:19:54,325
That's crazy.

372
00:19:57,162 --> 00:20:00,611
And sometimes, just seeing the waste
makes a difference.

373
00:20:00,965 --> 00:20:03,802
These families swear
they'll change their ways.

374
00:20:03,802 --> 00:20:06,619
They want to look at the cute things,
things that look good,

375
00:20:06,619 --> 00:20:08,370
but not necessarily good quality.

376
00:20:08,370 --> 00:20:11,980
We have to... we try to teach them
to use their stuff until it's worn out.

377
00:20:13,715 --> 00:20:15,478
Speaking of waste and consumption,

378
00:20:15,595 --> 00:20:18,183
I've still got my bag of clothes
to get rid of.

379
00:20:18,183 --> 00:20:22,909
I don't really know where
the best place is to go with my stuff.

380
00:20:23,188 --> 00:20:25,047
And I think people at home who see this

381
00:20:25,047 --> 00:20:27,235
are probably going to have
the same question

382
00:20:27,235 --> 00:20:31,663
Some people like to swap the clothes,
so that's the first line of defence.

383
00:20:31,663 --> 00:20:35,412
If it's in really good condition,
you can take them to a consignment store.

384
00:20:35,412 --> 00:20:39,248
You can also donate to
a reputable charity.

385
00:20:39,637 --> 00:20:44,242
Do your research on who
you're giving your clothing to.

386
00:20:45,498 --> 00:20:46,871
Don't buy so much.

387
00:20:47,222 --> 00:20:50,321
So bottom line, when it comes
to your used clothing,

388
00:20:50,321 --> 00:20:51,378
don't throw it away,

389
00:20:51,378 --> 00:20:53,861
try and give it to somebody
who can actually use it.

390
00:20:53,861 --> 00:20:56,254
Hey, girls, does anybody need a T-shirt?

391
00:20:56,512 --> 00:20:57,889
No, you sure?

392
00:20:57,889 --> 00:20:59,224
Black dress pants?

393
00:20:59,224 --> 00:21:00,726
Hardly ever wore them.

394
00:21:00,726 --> 00:21:01,793
This is cool, right?

395
00:21:01,793 --> 00:21:02,994
Zipper in the back.

396
00:21:02,994 --> 00:21:04,065
I think I'm okay.

397
00:21:04,065 --> 00:21:06,757
Any chance you want to return yours
and take these ones?

398
00:21:06,757 --> 00:21:07,908
No, thank you.

399
00:21:07,908 --> 00:21:09,019
They're a size small.

400
00:21:09,019 --> 00:21:10,328
I wore them, like, twice.

401
00:21:10,328 --> 00:21:11,408
No, thank you.

402
00:21:11,408 --> 00:21:12,619
No? No.

403
00:21:12,619 --> 00:21:14,600
Do any of you need a pair of pajama pants

404
00:21:14,600 --> 00:21:16,373
or know someone who might want these?

405
00:21:16,373 --> 00:21:17,488
I'll take them.
T-shirt?

406
00:21:17,488 --> 00:21:18,670
I'll take them.

407
00:21:18,670 --> 00:21:20,585
Any chance you want a pair of Levi's?

408
00:21:20,585 --> 00:21:22,531
Sure, size 6, me.

409
00:21:22,981 --> 00:21:24,445
Awesome! Awesome.

410
00:21:24,445 --> 00:21:27,057
There you go and they won't go
to a landfill this way.

411
00:21:27,057 --> 00:21:28,086
No.

412
00:21:28,196 --> 00:21:31,898
Maybe there is no perfect solution
to this complicated problem.

413
00:21:31,898 --> 00:21:34,818
But if there's something I've learned
throughout this process,

414
00:21:34,818 --> 00:21:36,861
it's that there is something I can do.

415
00:21:36,861 --> 00:21:39,784
And, for me, that will mean buying less.

416
00:21:43,834 --> 00:21:47,139
A special, year long
Marketplace investigation.

417
00:21:47,139 --> 00:21:50,316
We go undercover, inside nursing homes.

418
00:21:50,708 --> 00:21:53,311
I was shouting my head off
and they didn't come in.

419
00:21:53,311 --> 00:21:55,514
Families fighting for better care.

420
00:21:55,514 --> 00:21:58,683
Die, die you bitch. You need to die now.

421
00:21:58,683 --> 00:21:59,918
My poor mother.

422
00:21:59,918 --> 00:22:02,887
Has long term care reached a crisis point?

423
00:22:02,887 --> 00:22:04,789
Oh, we're way past that.

424
00:22:04,789 --> 00:22:07,125
I think we've been in crisis for years.

425
00:22:07,125 --> 00:22:09,194
If this happened in a day care,

426
00:22:09,194 --> 00:22:11,538
that day care would be
shut down in five minutes.

427
00:22:11,538 --> 00:22:13,419
How to fight for better care,

428
00:22:13,898 --> 00:22:15,360
On the next Marketplace.