[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:10.96,0:00:13.82,Default,,0000,0000,0000,,I'm often asked by people...
Dialogue: 0,0:00:13.82,0:00:17.10,Default,,0000,0000,0000,,It's one of the most asked questions 
\NI get on small businesses.
Dialogue: 0,0:00:17.10,0:00:18.65,Default,,0000,0000,0000,,How can I get my business...
Dialogue: 0,0:00:18.65,0:00:20.74,Default,,0000,0000,0000,,How can I get people\Nwhere I can delegate?
Dialogue: 0,0:00:20.74,0:00:22.60,Default,,0000,0000,0000,,How do I delegate? 
How do I delegate?
Dialogue: 0,0:00:22.60,0:00:24.46,Default,,0000,0000,0000,,How do I delegate? How do I delegate

?
Dialogue: 0,0:00:24.46,0:00:26.90,Default,,0000,0000,0000,,And really you can't even\Nask that question
Dialogue: 0,0:00:26.90,0:00:29.17,Default,,0000,0000,0000,,until you've done\Na whole lot of preparation.
Dialogue: 0,0:00:29.17,0:00:32.49,Default,,0000,0000,0000,,And you've got the right people\Nin the right seats to delegate to.
Dialogue: 0,0:00:32.49,0:00:34.11,Default,,0000,0000,0000,,Organizations that delegate well
Dialogue: 0,0:00:34.11,0:00:36.63,Default,,0000,0000,0000,,are fanatical about\Na bunch of different things.
Dialogue: 0,0:00:36.78,0:00:38.48,Default,,0000,0000,0000,,Hiring and firing
Dialogue: 0,0:00:38.82,0:00:40.07,Default,,0000,0000,0000,,to create an environment
Dialogue: 0,0:00:40.07,0:00:43.26,Default,,0000,0000,0000,,and the right kind of people\Nin the seats to be able to delegate to.
Dialogue: 0,0:00:43.26,0:00:47.80,Default,,0000,0000,0000,,Compensation. Unity. Loyalty.\NCommunication. Recognition
.
Dialogue: 0,0:00:47.80,0:00:49.20,Default,,0000,0000,0000,,You create a culture

.
Dialogue: 0,0:00:49.20,0:00:52.16,Default,,0000,0000,0000,,You create an environment \Ninside the organization
Dialogue: 0,0:00:52.16,0:00:54.35,Default,,0000,0000,0000,,that is delegatable.
Dialogue: 0,0:00:54.35,0:00:57.02,Default,,0000,0000,0000,,That is predictable.\NThat you can follow through on.
Dialogue: 0,0:00:57.02,0:00:59.73,Default,,0000,0000,0000,,Delegation 

is probably\None of the most 
misunderstood
Dialogue: 0,0:00:59.73,0:01:01.46,Default,,0000,0000,0000,,and abused areas of leadership.
Dialogue: 0,0:01:01.46,0:01:04.29,Default,,0000,0000,0000,,We think we can delegate\Nto someone based on their talent.
Dialogue: 0,0:01:04.29,0:01:05.59,Default,,0000,0000,0000,,And that's not it.
Dialogue: 0,0:01:05.59,0:01:07.18,Default,,0000,0000,0000,,Talent is part of it.
Dialogue: 0,0:01:07.18,0:01:09.54,Default,,0000,0000,0000,,But there's a whole process\Nof going on with this.
Dialogue: 0,0:01:09.54,0:01:13.12,Default,,0000,0000,0000,,The process of building a team\Nthat concepts can be delegated to
Dialogue: 0,0:01:13.12,0:01:14.25,Default,,0000,0000,0000,,is lengthy.
Dialogue: 0,0:01:14.25,0:01:16.64,Default,,0000,0000,0000,,You can't just hire someone,\Nsit them in the slot,
Dialogue: 0,0:01:16.64,0:01:18.05,Default,,0000,0000,0000,,and delegate to them.
Dialogue: 0,0:01:18.05,0:01:20.75,Default,,0000,0000,0000,,You can delegate, you know:\NMake copies... Make coffee...
Dialogue: 0,0:01:20.75,0:01:23.50,Default,,0000,0000,0000,,but I'm talking about delegating \Nentire business systems
Dialogue: 0,0:01:23.50,0:01:24.72,Default,,0000,0000,0000,,and sections to someone.
Dialogue: 0,0:01:24.72,0:01:28.82,Default,,0000,0000,0000,,You can't do that without spending \Nsome effort and some time on this.
Dialogue: 0,0:01:29.06,0:01:32.51,Default,,0000,0000,0000,,Hiring and firing.\NTake time to find thoroughbreds.
Dialogue: 0,0:01:33.77,0:01:36.36,Default,,0000,0000,0000,,And have the courage\Nto get the donkeys out!
Dialogue: 0,0:01:37.04,0:01:39.54,Default,,0000,0000,0000,,I tried to mix thoroughbreds \Nand donkeys for a while
Dialogue: 0,0:01:39.54,0:01:41.27,Default,,0000,0000,0000,,and they don't like each other.
Dialogue: 0,0:01:42.45,0:01:44.58,Default,,0000,0000,0000,,Donkeys don't like thoroughbreds around
Dialogue: 0,0:01:44.58,0:01:46.64,Default,,0000,0000,0000,,because the very presence\Nof a thoroughbred
Dialogue: 0,0:01:46.64,0:01:49.03,Default,,0000,0000,0000,,exposes a donkey's "donkeyness".
Dialogue: 0,0:01:50.83,0:01:53.06,Default,,0000,0000,0000,,Thoroughbreds don't like \Nhaving donkeys around
Dialogue: 0,0:01:53.06,0:01:54.97,Default,,0000,0000,0000,,because... well, they're donkeys.
Dialogue: 0,0:01:55.42,0:01:56.92,Default,,0000,0000,0000,,They don't care.
Dialogue: 0,0:01:57.68,0:02:01.32,Default,,0000,0000,0000,,They're lazy, they're bullheaded,\Nthey're belligerent.
Dialogue: 0,0:02:01.52,0:02:04.16,Default,,0000,0000,0000,,And they don't care.\NDid I mention that they don't care?
Dialogue: 0,0:02:04.30,0:02:06.42,Default,,0000,0000,0000,,Thoroughbreds don't want\Nto hang around that!
Dialogue: 0,0:02:06.42,0:02:09.37,Default,,0000,0000,0000,,See, you get a couple of talented people\Nin a stable full of donkeys,
Dialogue: 0,0:02:09.37,0:02:10.50,Default,,0000,0000,0000,,They will leave!
Dialogue: 0,0:02:10.50,0:02:12.02,Default,,0000,0000,0000,,Because they don't wanna hang out.
Dialogue: 0,0:02:12.02,0:02:14.22,Default,,0000,0000,0000,,Thoroughbreds don't wanna\Nhang out with donkeys.
Dialogue: 0,0:02:14.22,0:02:16.44,Default,,0000,0000,0000,,We do a thing called 90 at 90-day point.
Dialogue: 0,0:02:16.44,0:02:17.98,Default,,0000,0000,0000,,Once you've been with us 90 days,
Dialogue: 0,0:02:17.98,0:02:20.97,Default,,0000,0000,0000,,we all get in a room, and buy\Nchicken fillet wraps, whatever,
Dialogue: 0,0:02:20.97,0:02:23.79,Default,,0000,0000,0000,,and we all sit around\Nand do "Wrap with Dave" we call it.
Dialogue: 0,0:02:23.79,0:02:26.69,Default,,0000,0000,0000,,And the new people, I sit and talk \Nwith our new team members.
Dialogue: 0,0:02:26.69,0:02:29.55,Default,,0000,0000,0000,,50 or 40 of them, \Nwhatever there is in the last 90 days.
Dialogue: 0,0:02:29.55,0:02:32.64,Default,,0000,0000,0000,,And I'm sitting with them...\NThis last Monday I did one of these.
Dialogue: 0,0:02:32.64,0:02:34.97,Default,,0000,0000,0000,,And they ask me questions about things.
Dialogue: 0,0:02:34.97,0:02:37.61,Default,,0000,0000,0000,,Then we ask them what their AHA moment is.
Dialogue: 0,0:02:37.61,0:02:39.81,Default,,0000,0000,0000,,What's something that\Nkind of called you to go:
Dialogue: 0,0:02:39.81,0:02:42.01,Default,,0000,0000,0000,,"Wow! I didn't see that coming!"
Dialogue: 0,0:02:42.01,0:02:43.14,Default,,0000,0000,0000,,since you've been here.
Dialogue: 0,0:02:43.14,0:02:44.79,Default,,0000,0000,0000,,Tell me what your AHA moment is...
Dialogue: 0,0:02:44.79,0:02:46.89,Default,,0000,0000,0000,,And you'd be amazed\Nat the number of them go:
Dialogue: 0,0:02:46.89,0:02:48.84,Default,,0000,0000,0000,,The other night it was a developer.
Dialogue: 0,0:02:48.84,0:02:51.05,Default,,0000,0000,0000,,And he goes "I thought\NI was gonna come in here
Dialogue: 0,0:02:51.05,0:02:53.61,Default,,0000,0000,0000,,and this is a company\Nthat's all about financial stuff
Dialogue: 0,0:02:53.61,0:02:54.93,Default,,0000,0000,0000,,and radio and all this...
Dialogue: 0,0:02:54.93,0:02:57.65,Default,,0000,0000,0000,,and I didn't think \Nthe developers would be up to par.
Dialogue: 0,0:02:57.65,0:03:00.58,Default,,0000,0000,0000,,I figured I'd be kind of, you know, \Nbetter than all of them.
Dialogue: 0,0:03:00.58,0:03:02.78,Default,,0000,0000,0000,,And he goes: It didn't take me\Nabout three weeks
Dialogue: 0,0:03:02.78,0:03:04.42,Default,,0000,0000,0000,,to figure out they were\Nall better than me!
Dialogue: 0,0:03:04.42,0:03:05.86,Default,,0000,0000,0000,,And they got me on my toes,
Dialogue: 0,0:03:05.86,0:03:07.98,Default,,0000,0000,0000,,I'm running with thoroughbreds.
Dialogue: 0,0:03:08.08,0:03:10.30,Default,,0000,0000,0000,,And the AHA moment is often:
Dialogue: 0,0:03:10.30,0:03:15.80,Default,,0000,0000,0000,,I get to work with smart people\Nthat care. Wow! what a cool thing!
Dialogue: 0,0:03:15.80,0:03:18.37,Default,,0000,0000,0000,,And that requires\Nthe hiring and firing process.
Dialogue: 0,0:03:18.37,0:03:20.33,Default,,0000,0000,0000,,Accidentally sometimes you hire a donkey.
Dialogue: 0,0:03:20.33,0:03:22.69,Default,,0000,0000,0000,,And you have to have\Na "donkeyectomy" then.
Dialogue: 0,0:03:25.80,0:03:27.20,Default,,0000,0000,0000,,You've done it. I've done it.
Dialogue: 0,0:03:27.20,0:03:29.79,Default,,0000,0000,0000,,I mean, you hire somebody,\Nyou thought they were right,
Dialogue: 0,0:03:29.79,0:03:32.78,Default,,0000,0000,0000,,and then you find out\N"This is just... it was a bad idea."
Dialogue: 0,0:03:32.98,0:03:35.44,Default,,0000,0000,0000,,Compensation is a reflection\Nof your value system.
Dialogue: 0,0:03:35.71,0:03:38.54,Default,,0000,0000,0000,,If you value thoroughbreds\Nplan on paying them well.
Dialogue: 0,0:03:38.54,0:03:40.08,Default,,0000,0000,0000,,I've checked the marketplace,
Dialogue: 0,0:03:40.08,0:03:42.58,Default,,0000,0000,0000,,and thoroughbreds cost more than donkeys.
Dialogue: 0,0:03:44.88,0:03:47.05,Default,,0000,0000,0000,,You do get what you pay for.
Dialogue: 0,0:03:47.56,0:03:49.40,Default,,0000,0000,0000,,Most of the time, not always.
Dialogue: 0,0:03:49.66,0:03:50.68,Default,,0000,0000,0000,,There's no guarantee
Dialogue: 0,0:03:50.68,0:03:52.76,Default,,0000,0000,0000,,that just because you pay a lot\Nyou're gonna get a lot.
Dialogue: 0,0:03:52.76,0:03:54.87,Default,,0000,0000,0000,,But there's pretty much a guarantee\Nthat if you don't pay a lot,
Dialogue: 0,0:03:54.87,0:03:56.64,Default,,0000,0000,0000,,you're not gonna get a thoroughbred.
Dialogue: 0,0:03:56.72,0:03:59.10,Default,,0000,0000,0000,,You're gonna pay a little more\Nto get somebody
Dialogue: 0,0:03:59.10,0:04:01.11,Default,,0000,0000,0000,,that really brings the water.
Dialogue: 0,0:04:01.11,0:04:02.67,Default,,0000,0000,0000,,Really knows what they're doing,
Dialogue: 0,0:04:02.67,0:04:04.36,Default,,0000,0000,0000,,and that really cares deeply,
Dialogue: 0,0:04:04.36,0:04:06.81,Default,,0000,0000,0000,,and thinks critically.\NThey think above the problem.
Dialogue: 0,0:04:06.81,0:04:08.71,Default,,0000,0000,0000,,They're not just trying to get by.
Dialogue: 0,0:04:08.71,0:04:11.55,Default,,0000,0000,0000,,And they don't say\N"take it easy" and mean it.
Dialogue: 0,0:04:13.97,0:04:17.06,Default,,0000,0000,0000,,"Thank God it's Friday!"\N"Oh God, it's Monday!"
Dialogue: 0,0:04:17.06,0:04:20.20,Default,,0000,0000,0000,,How quick can I get out of here\Nand how late can I come.
Dialogue: 0,0:04:20.20,0:04:22.01,Default,,0000,0000,0000,,You know? Right?
Dialogue: 0,0:04:22.01,0:04:24.54,Default,,0000,0000,0000,,It's a different world\Nwhen you hire a thoroughbread.
Dialogue: 0,0:04:24.54,0:04:25.85,Default,,0000,0000,0000,,But they cost a little more
Dialogue: 0,0:04:25.85,0:04:28.28,Default,,0000,0000,0000,,because they have\Na little more expectation of you
Dialogue: 0,0:04:28.28,0:04:31.05,Default,,0000,0000,0000,,and of the organization\Nand they need an upward trajectory
Dialogue: 0,0:04:31.05,0:04:32.85,Default,,0000,0000,0000,,that they can grow with the company.
Dialogue: 0,0:04:32.85,0:04:35.18,Default,,0000,0000,0000,,And as the company grows\Nmaybe their income grows.
Dialogue: 0,0:04:35.30,0:04:38.31,Default,,0000,0000,0000,,You know, you have to be generous, \Nthis is what it amounts to.
Dialogue: 0,0:04:38.49,0:04:40.07,Default,,0000,0000,0000,,And it's great ROI though,
Dialogue: 0,0:04:40.07,0:04:43.42,Default,,0000,0000,0000,,because you don't have to hire\Nas many thoroughbreds to do the work
Dialogue: 0,0:04:43.42,0:04:45.04,Default,,0000,0000,0000,,as you do donkeys.
Dialogue: 0,0:04:45.66,0:04:48.52,Default,,0000,0000,0000,,People are only loyal\Nwhen you're loyal to them.
Dialogue: 0,0:04:49.11,0:04:52.07,Default,,0000,0000,0000,,Creating loyalty, creating unity,\Nis a constant battle.
Dialogue: 0,0:04:52.21,0:04:54.10,Default,,0000,0000,0000,,It does not randomly occur.
Dialogue: 0,0:04:54.27,0:04:56.29,Default,,0000,0000,0000,,People are not loyal to corporate America
Dialogue: 0,0:04:56.36,0:04:59.44,Default,,0000,0000,0000,,for one simple reason:\Ncorporate America is not loyal to people.
Dialogue: 0,0:05:00.31,0:05:01.44,Default,,0000,0000,0000,,That's what's going on.
Dialogue: 0,0:05:01.44,0:05:02.63,Default,,0000,0000,0000,,And you have the ability,
Dialogue: 0,0:05:02.63,0:05:05.11,Default,,0000,0000,0000,,particularly those of you\Nthat are leading in small businesses,
Dialogue: 0,0:05:05.11,0:05:06.83,Default,,0000,0000,0000,,owning and running small businesses.
Dialogue: 0,0:05:06.83,0:05:08.51,Default,,0000,0000,0000,,You have the ability to be different.
Dialogue: 0,0:05:08.51,0:05:10.53,Default,,0000,0000,0000,,To actually be loyal to someone.
Dialogue: 0,0:05:10.75,0:05:14.00,Default,,0000,0000,0000,,I was actually...\NI jumped out of a plane,
Dialogue: 0,0:05:14.00,0:05:16.82,Default,,0000,0000,0000,,jumped into a car service\Nin another state 

not long ago.
Dialogue: 0,0:05:16.82,0:05:18.75,Default,,0000,0000,0000,,And the guy driving the limo thing
,
Dialogue: 0,0:05:18.75,0:05:21.02,Default,,0000,0000,0000,,that little black sedan thing, the limo,
Dialogue: 0,0:05:21.02,0:05:24.03,Default,,0000,0000,0000,,you know, the limo service,\Nwhatever we call it, the car service,
Dialogue: 0,0:05:24.03,0:05:26.22,Default,,0000,0000,0000,,he's telling me a story driving me over.
Dialogue: 0,0:05:26.22,0:05:27.61,Default,,0000,0000,0000,,I asked him: \NHow long you've been
Dialogue: 0,0:05:27.61,0:05:29.27,Default,,0000,0000,0000,,He said: I just started driving\Nfor these guys
Dialogue: 0,0:05:29.27,0:05:30.46,Default,,0000,0000,0000,,about six weeks ago,
Dialogue: 0,0:05:30.46,0:05:32.25,Default,,0000,0000,0000,,I used to drive for another company\Nand they fired me.
Dialogue: 0,0:05:32.25,0:05:34.36,Default,,0000,0000,0000,,And I went: "That's comforting"
Dialogue: 0,0:05:35.73,0:05:38.66,Default,,0000,0000,0000,,Well, why were you fired? Pray, tell.
Dialogue: 0,0:05:39.07,0:05:41.69,Default,,0000,0000,0000,,and he said:\NMy wife and I are separated
.
Dialogue: 0,0:05:41.69,0:05:43.59,Default,,0000,0000,0000,,And she lives in New Jersey.
Dialogue: 0,0:05:43.59,0:05:46.11,Default,,0000,0000,0000,,He was in a different state\Nover in the Midwest

.
Dialogue: 0,0:05:46.11,0:05:52.45,Default,,0000,0000,0000,,He said: "My daughter got kidnapped
 \Nand was missing for six weeks."
Dialogue: 0,0:05:53.13,0:05:54.62,Default,,0000,0000,0000,,And I asked for time off
Dialogue: 0,0:05:54.62,0:05:57.01,Default,,0000,0000,0000,,to go participate with the police\Nand the searches.
Dialogue: 0,0:05:57.01,0:06:00.68,Default,,0000,0000,0000,,And they finally found her in a park.
Dialogue: 0,0:06:00.68,0:06:01.96,Default,,0000,0000,0000,,This guy dropped her off
Dialogue: 0,0:06:01.96,0:06:04.44,Default,,0000,0000,0000,,after he had carried her around\Nfor six weeks.
Dialogue: 0,0:06:04.44,0:06:06.96,Default,,0000,0000,0000,,A horrible story...\Nthis young 13 year old girl...
Dialogue: 0,0:06:06.96,0:06:09.44,Default,,0000,0000,0000,,And this company because he took time off
Dialogue: 0,0:06:09.44,0:06:11.54,Default,,0000,0000,0000,,to go find his daughter, fired him!
Dialogue: 0,0:06:12.02,0:06:13.54,Default,,0000,0000,0000,,You know?
Dialogue: 0,0:06:14.13,0:06:16.48,Default,,0000,0000,0000,,Like, you did what?
Dialogue: 0,0:06:16.58,0:06:18.78,Default,,0000,0000,0000,,You know, maybe \Nthey didn't believe his story.
Dialogue: 0,0:06:18.78,0:06:21.62,Default,,0000,0000,0000,,I don't know. I mean... who does that?
Dialogue: 0,0:06:21.62,0:06:23.91,Default,,0000,0000,0000,,Companies do that. \NThey do that all the time.
Dialogue: 0,0:06:23.91,0:06:26.05,Default,,0000,0000,0000,,They have no soul.
Dialogue: 0,0:06:26.05,0:06:28.35,Default,,0000,0000,0000,,And you have the ability to have a soul.
Dialogue: 0,0:06:28.48,0:06:30.42,Default,,0000,0000,0000,,To go: My gosh! I can't even imagine...
Dialogue: 0,0:06:30.42,0:06:31.90,Default,,0000,0000,0000,,of course you can take time off
Dialogue: 0,0:06:31.90,0:06:34.16,Default,,0000,0000,0000,,and I don't know how long I can not pay you
Dialogue: 0,0:06:34.16,0:06:35.67,Default,,0000,0000,0000,,I mean I can pay you to not work
Dialogue: 0,0:06:35.67,0:06:37.98,Default,,0000,0000,0000,,but at least you can not be here for sure!
Dialogue: 0,0:06:37.98,0:06:39.43,Default,,0000,0000,0000,,Your job will be here when you get back
.
Dialogue: 0,0:06:39.43,0:06:40.92,Default,,0000,0000,0000,,And how can we help you? \NAnd how can we...
Dialogue: 0,0:06:40.92,0:06:41.54,Default,,0000,0000,0000,,oh my gosh,
Dialogue: 0,0:06:41.54,0:06:43.60,Default,,0000,0000,0000,,what if my daughter\Nor my granddaughter, 

I mean...
Dialogue: 0,0:06:43.60,0:06:44.63,Default,,0000,0000,0000,,how would I, you know...
Dialogue: 0,0:06:44.63,0:06:46.46,Default,,0000,0000,0000,,You treat other people \Nlike you want to be treated.
Dialogue: 0,0:06:46.46,0:06:47.97,Default,,0000,0000,0000,,That's how you create loyalty
.
Dialogue: 0,0:06:47.97,0:06:50.04,Default,,0000,0000,0000,,Do unto others\Nas you'd have them do unto you.
Dialogue: 0,0:06:50.04,0:06:51.97,Default,,0000,0000,0000,,Why is that hard?
Dialogue: 0,0:06:52.54,0:06:54.38,Default,,0000,0000,0000,,Why is that hard?
Dialogue: 0,0:06:54.64,0:06:56.15,Default,,0000,0000,0000,,Communication and recognition.
Dialogue: 0,0:06:56.15,0:06:57.95,Default,,0000,0000,0000,,Organizations that delegate well
Dialogue: 0,0:06:57.95,0:06:59.100,Default,,0000,0000,0000,,are overly intentional\Nabout communication.
Dialogue: 0,0:06:59.100,0:07:02.31,Default,,0000,0000,0000,,And they are generous with recognition.
Dialogue: 0,0:07:02.77,0:07:04.18,Default,,0000,0000,0000,,We over communicate.
Dialogue: 0,0:07:04.18,0:07:05.63,Default,,0000,0000,0000,,I tell our team all the time...
Dialogue: 0,0:07:05.63,0:07:07.66,Default,,0000,0000,0000,,We have a staff meeting, all 700 of them,
Dialogue: 0,0:07:07.66,0:07:09.10,Default,,0000,0000,0000,,every Monday morning for an hour.
Dialogue: 0,0:07:09.10,0:07:10.53,Default,,0000,0000,0000,,That's an investment in payroll.
Dialogue: 0,0:07:10.53,0:07:12.27,Default,,0000,0000,0000,,That's how much\Nwe believe in communication.
Dialogue: 0,0:07:12.50,0:07:14.95,Default,,0000,0000,0000,,Because if the right hand\Ndoesn't know what the left hand is doing,
Dialogue: 0,0:07:14.95,0:07:16.32,Default,,0000,0000,0000,,people don't know what's going on.
Dialogue: 0,0:07:16.32,0:07:18.22,Default,,0000,0000,0000,,If people don't know\Nwhat's going on inside your company
Dialogue: 0,0:07:18.22,0:07:19.31,Default,,0000,0000,0000,,You know what? They assume.
Dialogue: 0,0:07:19.31,0:07:21.81,Default,,0000,0000,0000,,They assume the worst.\NThey assume it's bad.
Dialogue: 0,0:07:22.12,0:07:24.17,Default,,0000,0000,0000,,They automatically think there's a secret.
Dialogue: 0,0:07:24.17,0:07:26.43,Default,,0000,0000,0000,,There's a bad thing.\NThere's a conspiracy.
Dialogue: 0,0:07:26.43,0:07:27.45,Default,,0000,0000,0000,,People never go:
Dialogue: 0,0:07:27.45,0:07:30.53,Default,,0000,0000,0000,,"Well, I don't know what's going on,\Nbut I'm sure it’s awesome."
Dialogue: 0,0:07:32.39,0:07:33.44,Default,,0000,0000,0000,,They never do that.
Dialogue: 0,0:07:33.44,0:07:34.98,Default,,0000,0000,0000,,It's not human nature, right?
Dialogue: 0,0:07:34.98,0:07:36.94,Default,,0000,0000,0000,,And so you have to over communicate.
Dialogue: 0,0:07:36.94,0:07:38.93,Default,,0000,0000,0000,,You have to give them\Ntoo much information.
Dialogue: 0,0:07:38.93,0:07:41.74,Default,,0000,0000,0000,,Information that makes you feel \Na little bit uncomfortable.
Dialogue: 0,0:07:41.74,0:07:44.51,Default,,0000,0000,0000,,Because you went so far into the details.
Dialogue: 0,0:07:44.51,0:07:46.64,Default,,0000,0000,0000,,And you know, you're not insulting people,
Dialogue: 0,0:07:46.64,0:07:48.49,Default,,0000,0000,0000,,we're not trying\Nto throw people under the bus,
Dialogue: 0,0:07:48.49,0:07:49.97,Default,,0000,0000,0000,,but we tell people what’s going on
Dialogue: 0,0:07:49.97,0:07:52.31,Default,,0000,0000,0000,,you're grownups, this is not\Na kindergarten class.
Dialogue: 0,0:07:52.31,0:07:54.24,Default,,0000,0000,0000,,We're gonna have\Nan adult discussion here.
Dialogue: 0,0:07:54.24,0:07:55.64,Default,,0000,0000,0000,,Here's some stuff that went on,
Dialogue: 0,0:07:55.64,0:07:57.29,Default,,0000,0000,0000,,and here's the result of what went on,
Dialogue: 0,0:07:57.29,0:08:00.02,Default,,0000,0000,0000,,and you need to know that\Nyou're gonna read this on Twitter.
Dialogue: 0,0:08:00.02,0:08:01.19,Default,,0000,0000,0000,,and you're gonna see this coming
Dialogue: 0,0:08:01.19,0:08:02.84,Default,,0000,0000,0000,,And you're gonna hear this \Nabout Dave Ramsey.
Dialogue: 0,0:08:02.84,0:08:04.38,Default,,0000,0000,0000,,And here's what really\Ndid happen out of that.
Dialogue: 0,0:08:04.38,0:08:06.00,Default,,0000,0000,0000,,Here's what really\Ndidn't happen out of that.
Dialogue: 0,0:08:06.00,0:08:07.31,Default,,0000,0000,0000,,And you need to know that
Dialogue: 0,0:08:07.31,0:08:08.41,Default,,0000,0000,0000,,because you work here.
Dialogue: 0,0:08:08.41,0:08:09.66,Default,,0000,0000,0000,,instead of wondering:\NWell, I read the article
Dialogue: 0,0:08:09.66,0:08:10.52,Default,,0000,0000,0000,,and I don't know...
Dialogue: 0,0:08:10.52,0:08:13.26,Default,,0000,0000,0000,,I work here but I don't know\Nwhat they really did...
Dialogue: 0,0:08:13.26,0:08:15.69,Default,,0000,0000,0000,,You know? I just tell you, it's not hard.
Dialogue: 0,0:08:15.69,0:08:17.41,Default,,0000,0000,0000,,Over communicate. Over communicate.
Dialogue: 0,0:08:17.55,0:08:20.51,Default,,0000,0000,0000,,A lot of people are so afraid\Nthat if people have information
Dialogue: 0,0:08:20.51,0:08:23.43,Default,,0000,0000,0000,,that they will somehow\Nmisuse that information.
Dialogue: 0,0:08:23.43,0:08:25.14,Default,,0000,0000,0000,,Now, we don't tell people's secrets
Dialogue: 0,0:08:25.14,0:08:27.49,Default,,0000,0000,0000,,we don't tell individuals people's stuff
Dialogue: 0,0:08:27.49,0:08:29.63,Default,,0000,0000,0000,,and shame someone or harm someone
Dialogue: 0,0:08:29.63,0:08:30.87,Default,,0000,0000,0000,,I don't mean that kind of thing
Dialogue: 0,0:08:30.87,0:08:32.23,Default,,0000,0000,0000,,but you know...
Dialogue: 0,0:08:32.23,0:08:34.67,Default,,0000,0000,0000,,corporately as far as information goes
Dialogue: 0,0:08:34.67,0:08:36.66,Default,,0000,0000,0000,,we give you too much information.
Dialogue: 0,0:08:36.66,0:08:38.84,Default,,0000,0000,0000,,It's ok for them to have information
Dialogue: 0,0:08:38.84,0:08:40.30,Default,,0000,0000,0000,,it's not going to destroy them.
Dialogue: 0,0:08:40.30,0:08:44.11,Default,,0000,0000,0000,,Lack of information 

will destroy them \Nmore often than too much information

.
Dialogue: 0,0:08:44.25,0:08:48.06,Default,,0000,0000,0000,,But our tendency is to hold back and go:\N"
I don’t know if they can handle that."
Dialogue: 0,0:08:48.06,0:08:49.88,Default,,0000,0000,0000,,What will all that do to morale?
Dialogue: 0,0:08:49.88,0:08:51.70,Default,,0000,0000,0000,,Well I'll tell you what it'll do to morale.
Dialogue: 0,0:08:51.70,0:08:53.75,Default,,0000,0000,0000,,It'll destroy it if you don't tell them\Nwhat's going on.
Dialogue: 0,0:08:53.75,0:08:55.07,Default,,0000,0000,0000,,That's what it'll do.
Dialogue: 0,0:08:55.07,0:08:57.15,Default,,0000,0000,0000,,You create an environment\Nthat's not delegable
Dialogue: 0,0:08:57.15,0:08:58.95,Default,,0000,0000,0000,,because they don't trust.
Dialogue: 0,0:08:59.24,0:09:01.38,Default,,0000,0000,0000,,A lot of companies use\Nmushroom communication:
Dialogue: 0,0:09:01.38,0:09:04.14,Default,,0000,0000,0000,,keep everybody in the dark \Nand feed them manure.
Dialogue: 0,0:09:06.63,0:09:08.87,Default,,0000,0000,0000,,You gotta use real communication.
Dialogue: 0,0:09:09.30,0:09:12.12,Default,,0000,0000,0000,,You know, in order for a leader\Nto completely delegate
Dialogue: 0,0:09:12.12,0:09:15.20,Default,,0000,0000,0000,,they have to come to trust\Nthe team members integrity
Dialogue: 0,0:09:15.48,0:09:17.77,Default,,0000,0000,0000,,and their competency.
Dialogue: 0,0:09:17.77,0:09:20.01,Default,,0000,0000,0000,,Circle that. Put stars around it.
Dialogue: 0,0:09:20.23,0:09:22.64,Default,,0000,0000,0000,,That is the thesis statement\Nof this lesson.
Dialogue: 0,0:09:22.64,0:09:24.78,Default,,0000,0000,0000,,That is how you delegate, right there.
Dialogue: 0,0:09:24.78,0:09:28.23,Default,,0000,0000,0000,,When you can trust someone's integrity
Dialogue: 0,0:09:29.06,0:09:32.68,Default,,0000,0000,0000,,and you can trust their ability to do\Nwhat you're asking them to do
Dialogue: 0,0:09:33.14,0:09:35.03,Default,,0000,0000,0000,,you don't have to check it.
Dialogue: 0,0:09:35.24,0:09:36.78,Default,,0000,0000,0000,,You'll just check the results.
Dialogue: 0,0:09:37.01,0:09:38.95,Default,,0000,0000,0000,,You don't have to micromanage anymore.
Dialogue: 0,0:09:39.14,0:09:41.38,Default,,0000,0000,0000,,And that takes time.
Dialogue: 0,0:09:42.10,0:09:43.97,Default,,0000,0000,0000,,You cannot hire someone off the street
Dialogue: 0,0:09:43.97,0:09:46.92,Default,,0000,0000,0000,,and in six seconds go:\NI trust your integrity,
Dialogue: 0,0:09:46.92,0:09:48.26,Default,,0000,0000,0000,,and I trust your competency,
Dialogue: 0,0:09:48.26,0:09:50.64,Default,,0000,0000,0000,,now that you just got past your resume.
Dialogue: 0,0:09:50.80,0:09:53.18,Default,,0000,0000,0000,,No way, not unless you're a fool.
Dialogue: 0,0:09:53.96,0:09:55.93,Default,,0000,0000,0000,,And the more time you spend with someone,
Dialogue: 0,0:09:55.93,0:09:57.94,Default,,0000,0000,0000,,and the more you see them\Naccomplishing it,
Dialogue: 0,0:09:57.94,0:10:00.22,Default,,0000,0000,0000,,the more you can trust \Ntheir integrity, right?
Dialogue: 0,0:10:00.42,0:10:02.46,Default,,0000,0000,0000,,The more you can trust \Ntheir competency.
Dialogue: 0,0:10:02.46,0:10:04.72,Default,,0000,0000,0000,,So someone that has been\Nwith me for 20 years
Dialogue: 0,0:10:04.72,0:10:07.72,Default,,0000,0000,0000,,and is running a 50 million dollar\Nsection of our business,
Dialogue: 0,0:10:07.72,0:10:09.83,Default,,0000,0000,0000,,one of our EVPs as an example,
Dialogue: 0,0:10:09.83,0:10:11.81,Default,,0000,0000,0000,,obviously I have a lot more trust
Dialogue: 0,0:10:11.81,0:10:14.77,Default,,0000,0000,0000,,in that lady or that man's integrity\Nand in their competency
Dialogue: 0,0:10:14.98,0:10:17.92,Default,,0000,0000,0000,,than I do a new leader\Nwho just started with us six weeks ago.
Dialogue: 0,0:10:18.14,0:10:20.97,Default,,0000,0000,0000,,There's no possible way
.\NI don't have a track record with them
.
Dialogue: 0,0:10:20.97,0:10:24.58,Default,,0000,0000,0000,,I don't trust them based on their resume\Nor what they did at 

the other place.
Dialogue: 0,0:10:24.58,0:10:26.93,Default,,0000,0000,0000,,They get a shot at me trusting them
Dialogue: 0,0:10:26.93,0:10:29.61,Default,,0000,0000,0000,,based on what they did\Nat the other place
.
Dialogue: 0,0:10:29.61,0:10:31.86,Default,,0000,0000,0000,,But they earn the trust here.
Dialogue: 0,0:10:31.86,0:10:34.90,Default,,0000,0000,0000,,They prove their competence here.