WEBVTT 00:00:00.000 --> 00:00:05.351 Uber, the ride-hailing app, was valued between 60 and 70 billion dollars 00:00:05.351 --> 00:00:07.311 at the beginning of 2017 00:00:07.311 --> 00:00:12.041 with CEO Travis Kalanick's position at the firm seemingly secure. 00:00:12.066 --> 00:00:14.510 Now after reports of sexual harassment 00:00:14.510 --> 00:00:18.162 and unethical business practice inside Uber, 00:00:18.162 --> 00:00:20.460 Kalanick is out and 10 billion dollars 00:00:20.460 --> 00:00:25.359 has been wiped off the value of the privately owned company. 00:00:27.912 --> 00:00:34.003 But as start-ups go, Uber is still arguably the most successful of all time. 00:00:34.003 --> 00:00:38.717 Before 2011, if you wanted a cab, you did it the old way. 00:00:39.023 --> 00:00:44.153 Now for 50 million Uber users in 450 cities around the world, 00:00:44.153 --> 00:00:49.289 taxi transportation is determined by GPS and automated payments, 00:00:49.289 --> 00:00:51.363 all linked through smartphones. 00:00:51.363 --> 00:00:55.059 So, as the users increased, so did investors. 00:00:55.059 --> 00:00:58.859 Jay Z and Jeff Bezos were just two of the notable backers 00:00:58.859 --> 00:01:00.469 who poured money into Uber, 00:01:00.469 --> 00:01:04.626 helping it grow and further disrupt the taxi industry. 00:01:04.626 --> 00:01:06.925 It wasn't all smooth sailing through. 00:01:06.925 --> 00:01:11.791 Uber's expensive push into China came to an abrupt end in 2016, 00:01:11.791 --> 00:01:16.723 when its domestic rival Didi Chuxing announced it had acquired Uber China. 00:01:16.723 --> 00:01:19.661 And more recently, Uber merged with Yandex, 00:01:19.661 --> 00:01:23.934 marking its exit from another major international market, Russia. 00:01:23.934 --> 00:01:26.454 Governments, drivers and passengers launched 00:01:26.454 --> 00:01:28.844 a seemingly endless stream of lawsuits, 00:01:28.844 --> 00:01:33.025 and taxi firms organized protests in Europe and South America 00:01:33.046 --> 00:01:36.138 as they recognized their businesses were under threat. 00:01:36.138 --> 00:01:40.124 Uber's legal and ethical conduct was put under further scrutiny 00:01:40.124 --> 00:01:42.814 when their drivers argued they were being exploited 00:01:42.814 --> 00:01:44.986 as part of the sharing economy. 00:01:45.002 --> 00:01:49.884 Despite this, Uber continued to transform itself from a black-car service 00:01:49.884 --> 00:01:56.529 into an extensive logistics company driving towards a future of autonomous vehicles. 00:01:56.955 --> 00:02:01.917 2017 however, has put the brakes on Uber's and Kalanick's rise. 00:02:01.917 --> 00:02:05.522 Real trouble began in January, when an online campaign, 00:02:05.522 --> 00:02:08.425 protesting the company's connection to President Trump, 00:02:08.425 --> 00:02:12.655 lost them 200,000 customers in just one weekend. 00:02:12.655 --> 00:02:16.517 Uber's reputation took a bigger hit a month later 00:02:16.517 --> 00:02:18.092 when it was forced to launch an investigation 00:02:18.092 --> 00:02:19.842 into sexual harassment 00:02:19.842 --> 00:02:22.215 and gender bias within the company. 00:02:22.215 --> 00:02:24.496 215 complaints were registered 00:02:24.496 --> 00:02:26.023 by the beginning of June 00:02:26.023 --> 00:02:29.078 and 20 employees were fired as a result. 00:02:29.078 --> 00:02:32.202 But that investigation, at least, was internal. 00:02:32.202 --> 00:02:35.316 Waymo, a rival in autonomous car development, 00:02:35.316 --> 00:02:38.326 is suing Uber for intellectual property theft. 00:02:38.326 --> 00:02:42.311 At the same time, the company faces a criminal investigation 00:02:42.311 --> 00:02:44.562 into its use of the tool “Greyball,” 00:02:44.562 --> 00:02:48.703 which was reportedly used to evade authorities and city regulations. 00:02:48.703 --> 00:02:53.071 By June, 12 high-level Uber execs had left the company. 00:02:53.071 --> 00:02:56.922 For Kalanick, viral dashcam footage of a heated dispute 00:02:56.922 --> 00:02:59.943 with a company driver and the leak of his now-infamous 00:02:59.943 --> 00:03:03.801 ‘Miami Letter' in which he issued sex guidelines to employees 00:03:03.801 --> 00:03:06.960 attending a company party in 2013 00:03:06.960 --> 00:03:10.536 resulted in him taking a temporary leave of absence. 00:03:10.536 --> 00:03:16.612 But seven days later that temporary leave turned into a permanent resignation. 00:03:16.841 --> 00:03:19.032 So what was the final straw? 00:03:19.032 --> 00:03:20.332 Another lawsuit. 00:03:20.332 --> 00:03:22.781 It was filed on behalf of a woman in India 00:03:22.791 --> 00:03:25.701 who was sexually assaulted by her Uber driver. 00:03:25.701 --> 00:03:27.075 Despite the guilty verdict, 00:03:27.075 --> 00:03:31.189 Kalanick and his team allegedly dug into her private medical records 00:03:31.189 --> 00:03:33.972 in an effort to discredit her. 00:03:34.533 --> 00:03:37.193 This was the final nail in the coffin. 00:03:37.193 --> 00:03:40.913 Days later, five powerful Silicon Valley investors 00:03:40.913 --> 00:03:43.777 penned a letter demanding Kalanick's resignation. 00:03:43.777 --> 00:03:48.032 Uber now has a number of high-ranking positions it needs to fill. 00:03:48.032 --> 00:03:52.872 In addition to a new CEO, it also needs a Chief Operating Officer, 00:03:52.872 --> 00:03:55.722 General Counsel, Senior Vice President of Engineering, 00:03:55.722 --> 00:03:59.241 Chief Marketing Officer and board Chair. 00:03:59.241 --> 00:04:01.000 And Uber needs to act quickly too. 00:04:01.006 --> 00:04:07.240 In the first financial quarter this year the company lost 700 million dollars. 00:04:07.240 --> 00:04:12.462 The polarizing figure of Kalanick now joins a select group of former CEOs, 00:04:12.462 --> 00:04:16.531 including Steve Jobs and Jack Dorsey, who founded their own companies 00:04:16.531 --> 00:04:19.461 to then be unceremoniously ousted. 00:04:19.461 --> 00:04:26.112 But Kalanick will remain on the Uber board of directors and still has veto power. 00:04:26.830 --> 00:04:29.796 Many believe that as long as he has one hand on the steering wheel, 00:04:29.796 --> 00:04:33.631 a return to the driver's seat is still possible.