1 00:00:00,000 --> 00:00:05,351 Uber, the ride-hailing app, was valued between 60 and 70 billion dollars 2 00:00:05,351 --> 00:00:07,311 at the beginning of 2017 3 00:00:07,311 --> 00:00:12,041 with CEO Travis Kalanick's position at the firm seemingly secure. 4 00:00:12,066 --> 00:00:14,510 Now after reports of sexual harassment 5 00:00:14,510 --> 00:00:18,162 and unethical business practice inside Uber, 6 00:00:18,162 --> 00:00:20,460 Kalanick is out and 10 billion dollars 7 00:00:20,460 --> 00:00:25,359 has been wiped off the value of the privately owned company. 8 00:00:27,912 --> 00:00:34,003 But as start-ups go, Uber is still arguably the most successful of all time. 9 00:00:34,003 --> 00:00:38,717 Before 2011, if you wanted a cab, you did it the old way. 10 00:00:39,023 --> 00:00:44,153 Now for 50 million Uber users in 450 cities around the world, 11 00:00:44,153 --> 00:00:49,289 taxi transportation is determined by GPS and automated payments, 12 00:00:49,289 --> 00:00:51,363 all linked through smartphones. 13 00:00:51,363 --> 00:00:55,059 So, as the users increased, so did investors. 14 00:00:55,059 --> 00:00:58,859 Jay Z and Jeff Bezos were just two of the notable backers 15 00:00:58,859 --> 00:01:00,469 who poured money into Uber, 16 00:01:00,469 --> 00:01:04,626 helping it grow and further disrupt the taxi industry. 17 00:01:04,626 --> 00:01:06,925 It wasn't all smooth sailing through. 18 00:01:06,925 --> 00:01:11,791 Uber's expensive push into China came to an abrupt end in 2016, 19 00:01:11,791 --> 00:01:16,723 when its domestic rival Didi Chuxing announced it had acquired Uber China. 20 00:01:16,723 --> 00:01:19,661 And more recently, Uber merged with Yandex, 21 00:01:19,661 --> 00:01:23,934 marking its exit from another major international market, Russia. 22 00:01:23,934 --> 00:01:26,454 Governments, drivers and passengers launched 23 00:01:26,454 --> 00:01:28,844 a seemingly endless stream of lawsuits, 24 00:01:28,844 --> 00:01:33,025 and taxi firms organized protests in Europe and South America 25 00:01:33,046 --> 00:01:36,138 as they recognized their businesses were under threat. 26 00:01:36,138 --> 00:01:40,124 Uber's legal and ethical conduct was put under further scrutiny 27 00:01:40,124 --> 00:01:42,814 when their drivers argued they were being exploited 28 00:01:42,814 --> 00:01:44,986 as part of the sharing economy. 29 00:01:45,002 --> 00:01:49,884 Despite this, Uber continued to transform itself from a black-car service 30 00:01:49,884 --> 00:01:56,529 into an extensive logistics company driving towards a future of autonomous vehicles. 31 00:01:56,955 --> 00:02:01,917 2017 however, has put the brakes on Uber's and Kalanick's rise. 32 00:02:01,917 --> 00:02:05,522 Real trouble began in January, when an online campaign, 33 00:02:05,522 --> 00:02:08,425 protesting the company's connection to President Trump, 34 00:02:08,425 --> 00:02:12,655 lost them 200,000 customers in just one weekend. 35 00:02:12,655 --> 00:02:16,517 Uber's reputation took a bigger hit a month later 36 00:02:16,517 --> 00:02:18,092 when it was forced to launch an investigation 37 00:02:18,092 --> 00:02:19,842 into sexual harassment 38 00:02:19,842 --> 00:02:22,215 and gender bias within the company. 39 00:02:22,215 --> 00:02:24,496 215 complaints were registered 40 00:02:24,496 --> 00:02:26,023 by the beginning of June 41 00:02:26,023 --> 00:02:29,078 and 20 employees were fired as a result. 42 00:02:29,078 --> 00:02:32,202 But that investigation, at least, was internal. 43 00:02:32,202 --> 00:02:35,316 Waymo, a rival in autonomous car development, 44 00:02:35,316 --> 00:02:38,326 is suing Uber for intellectual property theft. 45 00:02:38,326 --> 00:02:42,311 At the same time, the company faces a criminal investigation 46 00:02:42,311 --> 00:02:44,562 into its use of the tool “Greyball,” 47 00:02:44,562 --> 00:02:48,703 which was reportedly used to evade authorities and city regulations. 48 00:02:48,703 --> 00:02:53,071 By June, 12 high-level Uber execs had left the company. 49 00:02:53,071 --> 00:02:56,922 For Kalanick, viral dashcam footage of a heated dispute 50 00:02:56,922 --> 00:02:59,943 with a company driver and the leak of his now-infamous 51 00:02:59,943 --> 00:03:03,801 ‘Miami Letter' in which he issued sex guidelines to employees 52 00:03:03,801 --> 00:03:06,960 attending a company party in 2013 53 00:03:06,960 --> 00:03:10,536 resulted in him taking a temporary leave of absence. 54 00:03:10,536 --> 00:03:16,612 But seven days later that temporary leave turned into a permanent resignation. 55 00:03:16,841 --> 00:03:19,032 So what was the final straw? 56 00:03:19,032 --> 00:03:20,332 Another lawsuit. 57 00:03:20,332 --> 00:03:22,781 It was filed on behalf of a woman in India 58 00:03:22,791 --> 00:03:25,701 who was sexually assaulted by her Uber driver. 59 00:03:25,701 --> 00:03:27,075 Despite the guilty verdict, 60 00:03:27,075 --> 00:03:31,189 Kalanick and his team allegedly dug into her private medical records 61 00:03:31,189 --> 00:03:33,972 in an effort to discredit her. 62 00:03:34,533 --> 00:03:37,193 This was the final nail in the coffin. 63 00:03:37,193 --> 00:03:40,913 Days later, five powerful Silicon Valley investors 64 00:03:40,913 --> 00:03:43,777 penned a letter demanding Kalanick's resignation. 65 00:03:43,777 --> 00:03:48,032 Uber now has a number of high-ranking positions it needs to fill. 66 00:03:48,032 --> 00:03:52,872 In addition to a new CEO, it also needs a Chief Operating Officer, 67 00:03:52,872 --> 00:03:55,722 General Counsel, Senior Vice President of Engineering, 68 00:03:55,722 --> 00:03:59,241 Chief Marketing Officer and board Chair. 69 00:03:59,241 --> 00:04:01,000 And Uber needs to act quickly too. 70 00:04:01,006 --> 00:04:07,240 In the first financial quarter this year the company lost 700 million dollars. 71 00:04:07,240 --> 00:04:12,462 The polarizing figure of Kalanick now joins a select group of former CEOs, 72 00:04:12,462 --> 00:04:16,531 including Steve Jobs and Jack Dorsey, who founded their own companies 73 00:04:16,531 --> 00:04:19,461 to then be unceremoniously ousted. 74 00:04:19,461 --> 00:04:26,112 But Kalanick will remain on the Uber board of directors and still has veto power. 75 00:04:26,830 --> 00:04:29,796 Many believe that as long as he has one hand on the steering wheel, 76 00:04:29,796 --> 00:04:33,631 a return to the driver's seat is still possible.