1 00:00:02,696 --> 00:00:05,546 A walk to convey power. 2 00:00:05,546 --> 00:00:08,925 A greeting that gets the upper hand. 3 00:00:08,975 --> 00:00:12,691 A gesture that can hide a lie. 4 00:00:12,691 --> 00:00:17,452 Body language can betray us. 5 00:00:17,452 --> 00:00:19,973 When a president's under pressure. 6 00:00:19,973 --> 00:00:23,899 Or celebrities in the media glare. 7 00:00:23,899 --> 00:00:27,556 Look beyond the words. 8 00:00:27,556 --> 00:00:30,068 Their body language says it all. 9 00:00:30,068 --> 00:00:31,391 -It's a sudden poise. -Self-touch gesture. 10 00:00:31,391 --> 00:00:36,178 -Hot spots. -Microexpressions. 11 00:00:36,178 --> 00:00:41,290 In this special, experts will dissect the body, 12 00:00:41,290 --> 00:00:44,194 the face, 13 00:00:44,194 --> 00:00:46,194 and the voice 14 00:00:46,194 --> 00:00:57,000 to reveal its hidden meanings, its secrets. 15 00:00:57,000 --> 00:01:01,880 This is a world where what we say is all important. 16 00:01:01,880 --> 00:01:05,609 They said this day would never come. 17 00:01:05,609 --> 00:01:07,762 We hang on every word. 18 00:01:07,762 --> 00:01:12,647 Tomorrow, we begin again. Thank you. 19 00:01:12,647 --> 00:01:15,192 But are we getting all the message? 20 00:01:15,192 --> 00:01:17,850 Older, darker, psychopaths, serial killers' handwriting- 21 00:01:17,850 --> 00:01:21,305 Research has shown that just 7% of human communication 22 00:01:21,305 --> 00:01:23,771 is through the actual words. 23 00:01:23,771 --> 00:01:27,265 93% of what we communicate with others is non-verbal. 24 00:01:27,265 --> 00:01:28,856 Bam bam bam! 25 00:01:28,856 --> 00:01:30,935 93%! Think about that. 26 00:01:30,935 --> 00:01:35,642 So, it's our tone of voice, pitch, posture, microexpressions on our face. 27 00:01:35,642 --> 00:01:38,123 Different gestures that we might use. 28 00:01:38,123 --> 00:01:41,174 We put all the significance on 7% for words. 29 00:01:41,174 --> 00:01:44,308 We shouldn't be doing that. 30 00:01:44,308 --> 00:01:45,897 Beyond the words, 31 00:01:45,897 --> 00:01:50,821 life's a fascinating world of non-verbal communication. 32 00:01:50,821 --> 00:01:55,645 The secret world of body language. 33 00:01:55,645 --> 00:01:59,145 We're about to watch our wannabe world leaders. 34 00:01:59,145 --> 00:02:02,113 Our sport stars. -Good morning. 35 00:02:02,113 --> 00:02:05,427 We'll revisit famous figures from recent history. 36 00:02:05,427 --> 00:02:07,429 -Did you kill our president? -No. 37 00:02:07,429 --> 00:02:10,614 Because people have got to know whether or not their president's a crook. 38 00:02:10,614 --> 00:02:12,768 I'm not a crook. 39 00:02:12,768 --> 00:02:15,344 I've earned everything I've got. 40 00:02:15,344 --> 00:02:19,021 We'll view our celebrities with fresh eyes. 41 00:02:19,021 --> 00:02:21,665 We're going to show how people in the public eye 42 00:02:21,665 --> 00:02:26,040 try to control the way we perceive them. 43 00:02:26,040 --> 00:02:29,618 And how sometimes, despite their best efforts, 44 00:02:29,618 --> 00:02:32,053 the truth leaks out. 45 00:02:32,053 --> 00:02:33,728 Whomever it might be, 46 00:02:33,728 --> 00:02:35,960 if the truth is told, then my name will be cleared. 47 00:02:35,960 --> 00:02:38,130 And I can move on with my life. 48 00:02:38,130 --> 00:02:40,307 If you know what to look for. 49 00:02:40,307 --> 00:02:42,996 It's not what you're seeing, it's what you're not seeing. 50 00:02:42,996 --> 00:02:46,304 You're not seeing an angered response. 51 00:02:46,304 --> 00:02:48,018 We're going to equip you 52 00:02:48,018 --> 00:02:52,633 with the tools to read those body language giveaways. 53 00:02:52,633 --> 00:02:54,940 You're getting a head and peek 54 00:02:54,940 --> 00:02:58,321 into the world of "what's really going on there. " 55 00:02:58,321 --> 00:03:00,382 When you can read body language, 56 00:03:00,382 --> 00:03:03,178 every moment you spend with others, you can make it valuable. 57 00:03:03,178 --> 00:03:07,461 And if you're in business, you can make it profitable. 58 00:03:07,461 --> 00:03:09,826 Body language is crucial. 59 00:03:09,826 --> 00:03:12,607 For those who study non-verbal communication, 60 00:03:12,607 --> 00:03:15,253 one of the first indicators they look out for 61 00:03:15,253 --> 00:03:26,564 is the way someone's body moves. 62 00:03:26,564 --> 00:03:28,833 At this Camp David summit, 63 00:03:28,833 --> 00:03:33,750 President Bush is the host to visiting Russian President Vladimir Putin. 64 00:03:33,750 --> 00:03:36,972 Vladimir Putin knows the world is watching him on American soil. 65 00:03:36,972 --> 00:03:39,257 And he also knows that his people are watching. 66 00:03:39,257 --> 00:03:41,928 So he must show strength. 67 00:03:41,928 --> 00:03:46,931 Here, though, both leaders are making a strong body language statement. 68 00:03:46,931 --> 00:03:48,978 Here we are, two powerful world leaders, 69 00:03:48,978 --> 00:03:51,404 in a sort of striding contest. 70 00:03:51,404 --> 00:03:53,701 Because, of course, the fastest you stride, 71 00:03:53,701 --> 00:03:55,939 the more strong, powerful, and fit you are. 72 00:03:55,939 --> 00:04:00,298 It's not just the speed of walking that sends out messages. 73 00:04:00,298 --> 00:04:05,443 Vladimir Putin and George Bush are fantastically powerful men. 74 00:04:05,443 --> 00:04:08,337 Have two completely different types of power. 75 00:04:08,337 --> 00:04:11,790 And it evidences itself through body language. 76 00:04:11,790 --> 00:04:15,662 I thank you all for coming. 77 00:04:15,662 --> 00:04:20,229 Vladimir Putin has what I would call "a very animal power. " 78 00:04:20,229 --> 00:04:22,078 A strong man power. 79 00:04:22,078 --> 00:04:27,074 And he walks by having his shoulders boucing back and forth. 80 00:04:27,074 --> 00:04:30,656 He walks, he also makes gestures. He's very active. 81 00:04:30,656 --> 00:04:33,543 I would almost call it a kind of sexy power. 82 00:04:33,543 --> 00:04:38,618 George Bush, on the other hand, has a more traditional American power. 83 00:04:38,618 --> 00:04:41,317 There's very little movement above the shoulders. 84 00:04:41,317 --> 00:04:43,686 He's trying to look like he's controled. 85 00:04:43,686 --> 00:04:46,798 There's no extra wasted energy. 86 00:04:46,798 --> 00:04:48,838 I thank you all for coming. 87 00:04:48,838 --> 00:04:51,995 Perceiving the body language message of these two powerful presidents 88 00:04:51,995 --> 00:04:53,779 is straightforward. 89 00:04:53,779 --> 00:05:05,014 But body language is often complex and easily misunderstood. 90 00:05:05,014 --> 00:05:08,488 Here, President Clinton leads Israeli and Palestinian leaders, 91 00:05:08,488 --> 00:05:12,083 Ehud Barak and Yasser Arafat, out before the press 92 00:05:12,083 --> 00:05:14,434 during peace negociations. 93 00:05:14,434 --> 00:05:16,353 It's all smiles for the cameras. 94 00:05:16,353 --> 00:05:21,193 But behind the facade of bon ami, there's a power struggle going on. 95 00:05:21,193 --> 00:05:26,031 Clinton explains that none of them will take any questions. 96 00:05:26,031 --> 00:05:29,025 We pledged to each other we would answer no questions. 97 00:05:29,025 --> 00:05:33,149 Offer no comments. So I have to set a good example. 98 00:05:33,149 --> 00:05:51,709 The body language then revealed just why that was. 99 00:05:51,709 --> 00:05:55,957 Almost a physical fight. 100 00:05:55,957 --> 00:05:58,562 Many viewed this apparently light-hearted tussle as a sign 101 00:05:58,562 --> 00:06:02,301 that Arafat and Barak were getting on well. 102 00:06:02,301 --> 00:06:03,899 Think again. 103 00:06:03,899 --> 00:06:08,975 There is a great meaning behind who goes through the door first. 104 00:06:08,975 --> 00:06:12,306 Here in the West, letting someone through the door first 105 00:06:12,306 --> 00:06:14,633 doesn't really matter; it's polite, maybe. 106 00:06:14,633 --> 00:06:17,988 But in the Middle East, it has a significant cultural impact. 107 00:06:17,988 --> 00:06:20,434 The host, the power person, says: 108 00:06:20,434 --> 00:06:23,613 "I'm in control, I'll help you through the door. " 109 00:06:23,613 --> 00:06:28,463 "I'll show you the way. " 110 00:06:28,463 --> 00:06:33,295 Throw in the fear and tension present in most Middle East negociations 111 00:06:33,295 --> 00:06:37,544 and suddely, the desire of both Arafat and Barak not to go through that door 112 00:06:37,544 --> 00:06:41,415 before the other starts to make sense. 113 00:06:41,415 --> 00:06:44,877 This is a classic example, in an extreme way, 114 00:06:44,877 --> 00:06:48,256 of how the last man through the door is the winner. 115 00:06:48,256 --> 00:06:52,523 Barak reaches for Yasser Arafat. 116 00:06:52,523 --> 00:06:57,796 Arafat grabs his arm, moves around and starts waggling his finger at Barak 117 00:06:57,796 --> 00:07:05,405 who then uses it as opportunity to move around to actually be behind. 118 00:07:05,405 --> 00:07:11,417 Then grabs Arafat, holds him by the arm and shoves him through the door. 119 00:07:11,417 --> 00:07:15,713 You've got fear and power struggle 120 00:07:15,713 --> 00:07:21,953 showing in big bold body language movements. 121 00:07:21,953 --> 00:07:24,418 Arafat and Barak are not the only ones 122 00:07:24,418 --> 00:07:29,098 to appreciate the significance of "the last man through the door move. " 123 00:07:29,098 --> 00:07:35,166 Even when friends and allies meet, subtle cues reveal who's talked of. 124 00:07:35,166 --> 00:07:36,746 2003. 125 00:07:36,746 --> 00:07:41,600 British Prime Minister Tony Blair plays host to President Bush. 126 00:07:41,600 --> 00:07:44,245 In this particular example we're looking at, 10 Downing Street, 127 00:07:44,245 --> 00:07:49,853 and one would expect Tony Blair to be very territorial. 128 00:07:49,853 --> 00:07:52,551 It's his territory, he should be host. 129 00:07:52,551 --> 00:07:55,679 He should be in charge, and the boss in terms of who goes through the door. 130 00:07:55,679 --> 00:07:58,583 And yet, Tony Blair, the Prime Minister, 131 00:07:58,583 --> 00:08:02,318 accepts that the seniority and place here is the President's. 132 00:08:02,318 --> 00:08:05,652 So President Bush says: "Photos are over". 133 00:08:05,652 --> 00:08:06,989 Gives him a little nod. 134 00:08:06,989 --> 00:08:09,261 And so they start going in. 135 00:08:09,261 --> 00:08:11,947 The President's in charge of the choreography. 136 00:08:11,947 --> 00:08:14,229 He goes through the door last, used his left hand 137 00:08:14,229 --> 00:08:17,705 and taps Blair forward, not shoving Blair through the door. 138 00:08:17,705 --> 00:08:21,871 But helping him through the door, meaning Bush is in charge. 139 00:08:21,871 --> 00:08:24,660 As they go in, the President being in charge 140 00:08:24,660 --> 00:08:27,448 and wanting to be clear that he's in charge, 141 00:08:27,448 --> 00:08:31,690 not only displays the ownership symbol of putting his hand on Blair's back 142 00:08:31,690 --> 00:08:35,823 but then he displays a further bit of dominance. 143 00:08:35,823 --> 00:08:37,770 He gives him three little taps, 144 00:08:37,770 --> 00:08:40,326 just to let him know that actually he's a good little boy. 145 00:08:40,326 --> 00:08:43,592 And that George W. Bush is boss. 146 00:08:43,592 --> 00:08:47,420 A pat on the back is one way to demonstrate power. 147 00:08:47,420 --> 00:08:50,298 Getting the upper hand is another. 148 00:08:50,298 --> 00:08:56,506 Quite literally. 149 00:08:56,506 --> 00:08:58,760 When body language savvy world leaders get together, 150 00:08:58,760 --> 00:09:04,546 they know there's one sure moment to demonstrate dominance. 151 00:09:04,546 --> 00:09:07,094 The handshake photo op. 152 00:09:07,094 --> 00:09:08,793 If you're looking at the left of the picture, 153 00:09:08,793 --> 00:09:10,225 they always want to be standing on the left of the picture. 154 00:09:10,225 --> 00:09:11,761 Let me demonstrate. 155 00:09:11,761 --> 00:09:14,375 If I'm shaking hands here, what's gonna happen? 156 00:09:14,375 --> 00:09:15,693 I'm at the bottom of the handshake, my palm is facing up. 157 00:09:15,693 --> 00:09:18,699 That's a very vulnerable position. 158 00:09:18,699 --> 00:09:21,729 If I'm shaking hands here, and I've got my arm around the person, 159 00:09:21,729 --> 00:09:24,329 I'm shaking hands, who's got the upper hand? 160 00:09:24,329 --> 00:09:25,543 I've got the upper hand. 161 00:09:25,543 --> 00:09:27,640 If someone's coming in to shake your hand like this, 162 00:09:27,640 --> 00:09:30,123 here's a nice solid handshake. It should be straight and firm. 163 00:09:30,123 --> 00:09:32,211 If it's not- 164 00:09:32,211 --> 00:09:35,803 Janine Driver teaches body language evening classes. 165 00:09:35,803 --> 00:09:40,841 She believes the visual impact of important handshakes 166 00:09:40,841 --> 00:09:44,356 was first appreciated in 1970. 167 00:09:44,356 --> 00:09:48,101 When Elvis Presley famously paid a visit to President Nixon, 168 00:09:48,101 --> 00:09:49,685 at the White House. 169 00:09:49,685 --> 00:09:53,528 We see pictures of Nixon shaking hands with Elvis Presley. 170 00:09:53,528 --> 00:09:56,985 Nixon's got the upper hand. That's where the expression comes from. 171 00:09:56,985 --> 00:09:58,608 I've got the upper hand here. 172 00:09:58,608 --> 00:10:00,922 Now that people know about this in politics, 173 00:10:00,922 --> 00:10:06,493 you see them jolting for position when it comes time to take a picture. 174 00:10:06,493 --> 00:10:10,611 At this summit in 2006 hosted by Vladimir Putin, 175 00:10:10,611 --> 00:10:13,583 the Russian leader was on full handshake alert. 176 00:10:13,583 --> 00:10:16,126 He strategically placed himself in a position 177 00:10:16,126 --> 00:10:19,556 where they're coming forward, he's gonna get the dominant position. 178 00:10:19,556 --> 00:10:22,926 They're coming out of cars this way, coming up to him, cameras are here. 179 00:10:22,926 --> 00:10:26,596 Every single picture, who gets the upper hand? 180 00:10:26,596 --> 00:10:27,570 Putin. 181 00:10:27,570 --> 00:10:30,374 Then up strides Tony Blair. 182 00:10:30,374 --> 00:10:35,909 We see that Tony Blair is going to grab on to Vladimir Putin's hand. 183 00:10:35,909 --> 00:10:39,180 The classing thing of grabbing somebody by the elbow 184 00:10:39,180 --> 00:10:41,583 to show who is actually the leader. 185 00:10:41,583 --> 00:10:45,851 Score 1 for Blair. 186 00:10:45,851 --> 00:10:49,578 Next, it's President Bush's turn. 187 00:10:49,578 --> 00:10:51,527 George Bush, on the other hand, 188 00:10:51,527 --> 00:10:56,377 then comes in and realizes he's on the wrong side of the photo. 189 00:10:56,377 --> 00:10:57,365 Morning. 190 00:10:57,365 --> 00:11:00,450 So when he reaches in to grab, he immediately crowds Putin. 191 00:11:00,450 --> 00:11:04,381 Instead of just grabbing and letting Putin grab his arm, 192 00:11:04,381 --> 00:11:07,361 George Bush puts his shoulder against Putin's so that Putin's left arm 193 00:11:07,361 --> 00:11:12,421 is no way in a position to grab hold of Bush's right arm. 194 00:11:12,421 --> 00:11:15,784 Then as soon as Bush turns out, he immediately goes for a little tap. 195 00:11:15,784 --> 00:11:20,272 And stir on Putin's back to actually give him a push. 196 00:11:20,272 --> 00:11:23,024 And Putin, making sure not to be outdone, 197 00:11:23,024 --> 00:11:27,001 puts his right arm up and give Bush a little tap as well. 198 00:11:27,001 --> 00:11:31,119 We'll call that a draw. 199 00:11:31,119 --> 00:11:32,197 Even seated, 200 00:11:32,197 --> 00:11:35,002 the bodies of world leaders can speak volumes. 201 00:11:35,002 --> 00:11:42,027 Here's a master class from FDR. 202 00:11:42,027 --> 00:11:46,442 With President Roosevelt presiding, the historic conference began. 203 00:11:46,442 --> 00:11:48,896 February 1945. 204 00:11:48,896 --> 00:11:52,517 Franklin D. Roosevelt, Joseph Stalin and Winston Churchill 205 00:11:52,517 --> 00:11:56,520 famously meet at the Yalta conference. 206 00:11:56,520 --> 00:11:58,028 The "Big Three", surrounded by the chiefs of staff, 207 00:11:58,028 --> 00:12:01,539 with their staffs and civilian officials 208 00:12:01,539 --> 00:12:05,896 posed for the cameras in the patio of Livadia palace. 209 00:12:05,896 --> 00:12:07,563 The Allies had worked together for three years. 210 00:12:07,563 --> 00:12:11,536 But now, with the end of the war in sight, 211 00:12:11,536 --> 00:12:14,810 Roosevelt knew all that was set to change. 212 00:12:14,810 --> 00:12:19,713 We see three powerful men all wanting to dominate. 213 00:12:19,713 --> 00:12:20,620 Visually, 214 00:12:20,620 --> 00:12:22,686 Roosevelt's in the center. 215 00:12:22,686 --> 00:12:28,300 The central figure always appears to us to be the most important. 216 00:12:28,300 --> 00:12:30,889 Even when he's talking to Stalin, he turns the other way. 217 00:12:30,889 --> 00:12:33,727 And Stalin leans in. 218 00:12:33,727 --> 00:12:36,464 Stalin is actually, if you like, following Roosevelt. 219 00:12:36,464 --> 00:12:40,438 Roosevelt is the real leader of the two. 220 00:12:40,438 --> 00:12:42,131 Meanwhile, Churchill's body language 221 00:12:42,131 --> 00:12:46,004 is conveying Britain's diminishing status. 222 00:12:46,004 --> 00:12:49,996 It doesn't look as though Churchill is a full and equal participant. 223 00:12:49,996 --> 00:12:54,417 Not only is his posture hunched up, but Roosevelt barely ever talks to him. 224 00:12:54,417 --> 00:12:58,916 And Stalin doesn't really meet him, except to shake his hand. 225 00:12:58,916 --> 00:13:02,543 Churchill has both elbows out. 226 00:13:02,543 --> 00:13:07,071 But the top is that he's holding his hat in his lap 227 00:13:07,071 --> 00:13:09,995 to cover up his private parts. 228 00:13:09,995 --> 00:13:12,661 Which feel kind of honorable in this situation. 229 00:13:12,661 --> 00:13:17,390 You can see how each of these men are master in their own country. 230 00:13:17,390 --> 00:13:19,629 How they interact with one another, 231 00:13:19,629 --> 00:13:26,508 what their relationship is in the world stage. 232 00:13:26,508 --> 00:13:30,043 Ladies and gentlemen, the President of the United States. 233 00:13:30,043 --> 00:13:33,486 A politician's body language can easily give them away. 234 00:13:33,486 --> 00:13:36,459 Especially when he's under pressure. 235 00:13:36,459 --> 00:13:39,131 Ladies and gentlemen, I welcome this opportunity tonight 236 00:13:39,131 --> 00:13:42,470 to meet with the managing editor of the nation's newspapers. 237 00:13:42,470 --> 00:13:46,466 It's the night of November 13, 1973. 238 00:13:46,466 --> 00:13:48,828 Watergate is at high tide. 239 00:13:48,828 --> 00:13:52,234 President Nixon holds a live televised question and answer session 240 00:13:52,234 --> 00:13:54,957 with the nation's newspaper editors. 241 00:13:54,957 --> 00:14:04,690 His body language says it all. 242 00:14:04,690 --> 00:14:08,644 Nixon knew it was not going to be an easy evening. 243 00:14:08,644 --> 00:14:10,371 -Mr. Quinn. -Mr. President, 244 00:14:10,371 --> 00:14:13,023 this morning, governor asked you at Florida addressed this group- 245 00:14:13,023 --> 00:14:14,701 Stop. 246 00:14:14,701 --> 00:14:19,403 Right there we see Nixons standing with his hands behind his back, 247 00:14:19,403 --> 00:14:21,752 which gives the indication that he has nothing to hide, 248 00:14:21,752 --> 00:14:22,835 he's got this open front. 249 00:14:22,835 --> 00:14:26,135 However, he is holding his wrist like this behind his back, 250 00:14:26,135 --> 00:14:27,478 and he's touching himself like this. 251 00:14:27,478 --> 00:14:30,329 Its called the self-touch gesture. 252 00:14:30,329 --> 00:14:34,557 He's basically saying: "OK. Here we go. I can get through this." 253 00:14:34,557 --> 00:14:40,565 His words are combative, but his body language betrays anxiety. 254 00:14:40,565 --> 00:14:42,727 As far as money is concerned, 255 00:14:42,727 --> 00:14:44,471 how was it possible for you to have this kind of investment 256 00:14:44,471 --> 00:14:48,592 when all you earned was 800,000 dollars as President? 257 00:14:48,592 --> 00:14:51,028 I should point out I wasnt a pauper when I became president. 258 00:14:51,028 --> 00:14:54,593 I wasnt very rich as Presidents goal. 259 00:14:54,593 --> 00:14:56,879 You can see in his body as he is trying to defend himself 260 00:14:56,879 --> 00:15:00,363 against the sensory the press called that he's acting like a pack of wolves. 261 00:15:00,363 --> 00:15:03,719 He is holding himself away from that podium 262 00:15:03,719 --> 00:15:06,847 like he is going to be attacked from it. 263 00:15:06,847 --> 00:15:08,041 In this case, 264 00:15:08,041 --> 00:15:13,290 Nixon is trying to protect himself from some searching questions. 265 00:15:13,290 --> 00:15:14,272 That I welcome this kind of examination. 266 00:15:14,272 --> 00:15:17,713 Because people have got to know if their presidents a crook. 267 00:15:17,713 --> 00:15:23,172 I'm not a crook. I've earned everything Ive got. 268 00:15:23,172 --> 00:15:27,649 He says "I am not a crook," and immediately goes into retreat. 269 00:15:27,649 --> 00:15:30,423 His body backs away. 270 00:15:30,423 --> 00:15:33,062 Really clear tell. 271 00:15:33,062 --> 00:15:34,562 When somebody makes a statement, 272 00:15:34,562 --> 00:15:37,380 a definitive statement, and immediately retreats, 273 00:15:37,380 --> 00:15:39,430 we know they don't think they've told the truth, 274 00:15:39,430 --> 00:15:41,646 they know they didn't tell the truth, They were escaping that lie. 275 00:15:42,353 --> 00:15:47,285 Nixon also suddenly crosses his arms. 276 00:15:47,285 --> 00:15:52,491 He goes immediately from that, quick arm cross to protect himself. 277 00:15:52,491 --> 00:15:53,931 Oh, my God! 278 00:15:53,931 --> 00:15:55,100 I just said something! 279 00:15:55,100 --> 00:16:00,054 And also did the best of my ability. 280 00:16:00,054 --> 00:16:02,307 Right there, shaking his head no. 281 00:16:02,307 --> 00:16:04,401 Time and again, throughout this exchange, 282 00:16:04,401 --> 00:16:09,718 Nixon displays tellingly defensive body language. 283 00:16:09,718 --> 00:16:11,139 Stop. Look at this. 284 00:16:12,108 --> 00:16:16,019 Everyone's body language is different. 285 00:16:16,019 --> 00:16:19,415 Each person has its own quirks. 286 00:16:19,431 --> 00:16:22,368 To unlock the secrets of body language, 287 00:16:22,475 --> 00:16:24,885 the experts rely on an analytical process 288 00:16:24,885 --> 00:16:31,845 they call "norming". 289 00:16:31,845 --> 00:16:35,258 When it comes to deciphering body language, 290 00:16:35,258 --> 00:16:37,879 norming is crucial. 291 00:16:37,879 --> 00:16:40,069 Reading body language, 292 00:16:40,069 --> 00:16:42,208 you're looking for what's normal for that situation. 293 00:16:42,208 --> 00:16:46,480 And you're looking for what's normal for that particular person. 294 00:16:46,480 --> 00:16:50,358 Using the 24/7 coverage of politicians and celebrities, 295 00:16:50,358 --> 00:16:54,402 the experts construct a template of what's normal for that person. 296 00:16:54,402 --> 00:16:56,255 See what they do when they're under no pressure. 297 00:16:56,255 --> 00:16:58,293 See what the person in front of you is doing 298 00:16:58,293 --> 00:17:00,731 when you're asking them regular questions about life. 299 00:17:00,731 --> 00:17:02,978 Then you have a norm. 300 00:17:02,978 --> 00:17:05,601 But even without the chance to get this norm, 301 00:17:05,601 --> 00:17:09,891 experts can still read someone's body language with accuracy. 302 00:17:09,891 --> 00:17:12,198 If you don't know what's normal for that person, 303 00:17:12,198 --> 00:17:14,146 you go back to the context again 304 00:17:14,146 --> 00:17:17,334 and say: "What would be normal in that situation?" 305 00:17:17,334 --> 00:17:21,499 If I am asked to look at a suspect in a crime, 306 00:17:21,499 --> 00:17:23,721 I'm thinking "What would be a normal response 307 00:17:23,721 --> 00:17:25,817 for a husband whose wife is missing? 308 00:17:25,817 --> 00:17:30,157 "What would be a normal response for parents if their children are missing?" 309 00:17:30,157 --> 00:17:33,273 And how far from normal is this behaviour? 310 00:17:33,273 --> 00:17:36,525 When someone's body language departs from the norm, 311 00:17:36,525 --> 00:17:47,053 it can often be a sign that all is not well. 312 00:17:47,053 --> 00:17:50,084 Britney Spears makes a perfect body language case study 313 00:17:50,084 --> 00:17:56,213 because of her love-hate relationship with living in the public eye. 314 00:17:56,213 --> 00:17:58,616 Spears was in the hate mode here. 315 00:17:58,616 --> 00:18:01,248 In terms of how we protect ourselves when we're in trouble, 316 00:18:01,248 --> 00:18:03,701 the first thing you have to do if you're a celebrity 317 00:18:03,701 --> 00:18:05,670 is to cover your eyes. 318 00:18:05,670 --> 00:18:08,336 If people can see your eyes, they can see your soul. 319 00:18:08,336 --> 00:18:11,032 So she puts on dark glasses whether it's night or day. 320 00:18:11,032 --> 00:18:13,627 Irrelevant. The dark glasses go on. 321 00:18:13,627 --> 00:18:23,470 These signs of distress are in contrast to the Britney of earlier times. 322 00:18:23,470 --> 00:18:28,652 Everything was spontaneous, relaxed and "look at me. " 323 00:18:46,246 --> 00:18:47,344 Now, she's messed up. 324 00:18:47,360 --> 00:18:53,537 And her body language shows that lack of control over herself. 325 00:18:53,537 --> 00:18:53,538 Her body language is very defensive whereas it used to be welcoming. 326 00:18:57,338 --> 00:18:59,931 She's closing down and looking panicky 327 00:18:59,931 --> 00:19:04,448 whereas she used to be absolutely adoring the limelight. 328 00:19:04,448 --> 00:19:06,580 Under this kind of intense scrutiny, 329 00:19:07,056 --> 00:19:09,286 a celebrity's body language needs a helping hand. 330 00:19:09,286 --> 00:19:12,661 We can only guess it was sort of coaching or advice 331 00:19:12,661 --> 00:19:14,926 that someone in her position is getting. 332 00:19:15,126 --> 00:19:18,751 I'm sure she's being advised all the time. 333 00:19:18,751 --> 00:19:21,117 She's not alone. 334 00:19:21,117 --> 00:19:23,033 Take Paris Hilton. 335 00:19:23,033 --> 00:19:25,340 She rarely has a night in. 336 00:19:25,432 --> 00:19:35,851 So how would she behave on a night out... of jail? 337 00:19:35,851 --> 00:19:38,368 When Paris Hilton is released from jail, 338 00:19:38,368 --> 00:19:44,264 as she emerges into the night, she knows the world is watching. 339 00:19:44,264 --> 00:19:46,846 She knows or has been told that she's got to demonstrate 340 00:19:46,846 --> 00:19:48,795 that she's learned her lesson. 341 00:19:48,795 --> 00:19:51,105 After all, she's actually been to jail. 342 00:19:51,105 --> 00:19:53,512 So she can't come out and be her normal playful self 343 00:19:53,512 --> 00:19:55,595 and jump on a table and start lapdancing. 344 00:19:55,595 --> 00:19:59,385 Because this moment doesn't warrant such behaviour. 345 00:19:59,385 --> 00:20:02,108 Her body language has been carefully planned in advance. 346 00:20:03,769 --> 00:20:03,769 As she walks along, she straightens herself up a little 347 00:20:03,769 --> 00:20:06,936 because she knows she's on. 348 00:20:06,936 --> 00:20:09,368 She does an very unusual gesture. 349 00:20:09,368 --> 00:20:11,318 A little kind of prim pose where she gets her hands, 350 00:20:11,379 --> 00:20:13,547 crosses her fingers that she holds in front of herself, 351 00:20:13,547 --> 00:20:14,350 like a very good girl. 352 00:20:14,350 --> 00:20:22,390 I've never seen her do that gesture in any other situation. 353 00:20:22,390 --> 00:20:25,412 In the same way some people arrive fashionably late, 354 00:20:25,412 --> 00:20:29,394 she's leaving prison fashionably punished. 355 00:20:29,394 --> 00:20:33,102 Paris Hilton's calculated little girl performance 356 00:20:33,102 --> 00:20:35,983 was her way of dealing with the inevitable media frenzy 357 00:20:35,983 --> 00:20:40,572 surrounding her release from jail. 358 00:20:40,572 --> 00:20:44,970 Politicians, like celebrities, are always in the media spotlight. 359 00:20:44,970 --> 00:20:46,939 But one world leader has a unique way 360 00:20:46,939 --> 00:20:50,305 of using body language to slide through any situation, 361 00:20:50,305 --> 00:20:52,555 however embarrassing: 362 00:20:52,555 --> 00:21:03,885 George W. Bush. 363 00:21:03,885 --> 00:21:07,108 The thing about Bush, no matter if he says something wrong 364 00:21:07,108 --> 00:21:10,106 or does some silly mistake... 365 00:21:10,152 --> 00:21:16,534 What happens with him is he gets like a kid. 366 00:21:22,718 --> 00:21:26,106 He becomes this little kid, like, "I made a mistake. " 367 00:21:26,106 --> 00:21:28,202 He does a full-shoulder shrug, 368 00:21:28,202 --> 00:21:31,348 look you in the eye and say "I tried to get off the store, didn't work". 369 00:21:31,348 --> 00:21:35,265 I tried to escape. It didn't work. 370 00:21:35,265 --> 00:21:35,269 -It's likeable. -Thank you all. 371 00:21:35,269 --> 00:21:43,251 This playful, likeable trait that if you saw your 5-year-old kid, 372 00:21:43,251 --> 00:21:46,513 you'd want to pinch his little cheek. But it's the President of the USA! 373 00:21:46,513 --> 00:21:53,053 Bush's body language reveals his resilience to his own mistakes. 374 00:21:53,067 --> 00:21:53,191 There's an old saying in Tennesse, I know it's in Texas, maybe in Tennesse, 375 00:21:54,191 --> 00:22:03,959 that says: "Fool me once, shame on... 376 00:22:03,959 --> 00:22:08,176 Shame on you. 377 00:22:08,176 --> 00:22:11,464 The fool can't get fooled again. 378 00:22:11,464 --> 00:22:15,168 A beautiful example of G. W. Bush being completely lost 379 00:22:15,168 --> 00:22:18,441 in the middle of what he's saying. 380 00:22:18,441 --> 00:22:20,551 He pauses a long time, 381 00:22:20,551 --> 00:22:23,298 he knows that the next word is "shame on you. " 382 00:22:23,298 --> 00:22:26,289 But he knows also that he's lost the next sentence. 383 00:22:26,289 --> 00:22:27,986 He has no idea where he's going. 384 00:22:27,986 --> 00:22:31,461 What you see with his head is "Fool me once" 385 00:22:31,461 --> 00:22:33,886 and he bends down like this, 386 00:22:33,886 --> 00:22:35,260 like they're about to throw tomatoes at him. 387 00:22:35,260 --> 00:22:40,843 The fool can't get fooled again. 388 00:22:40,843 --> 00:22:43,008 "Fool me once, shame on you" and then he comes up 389 00:22:43,008 --> 00:22:45,951 and misquotes the who. "Won't get fooled again. " 390 00:22:45,951 --> 00:22:48,494 Fool me, can't get fooled again. 391 00:22:48,494 --> 00:22:51,443 There's this long pause where he's evaluating 392 00:22:51,443 --> 00:22:54,403 if he's made a complete fool of himself. 393 00:22:54,403 --> 00:22:56,610 And then, he carries on regardless. 394 00:22:56,610 --> 00:23:03,079 We gotta understand the nature of the regime we're dealing with. 395 00:23:03,079 --> 00:23:05,560 Body language matters. 396 00:23:05,560 --> 00:23:09,116 If you want to be President of the United States, it's vital. 397 00:23:09,116 --> 00:23:13,761 The facts are that he has said, in the last few weeks, 398 00:23:13,869 --> 00:23:18,007 that he really liked the ideas of the Republicans 399 00:23:18,022 --> 00:23:22,053 over the last 10 to 15 years. 400 00:23:22,254 --> 00:23:22,254 Politicians like Hillary Clinton and Barack Obama 401 00:23:22,254 --> 00:23:26,981 know that words are only part of their message. 402 00:23:28,918 --> 00:23:37,921 Voters are also influenced by the image they portray. 403 00:23:37,921 --> 00:23:37,922 When did it don on politicians that body language was so powerful? 404 00:23:44,877 --> 00:23:44,877 It's 1960. 405 00:23:44,877 --> 00:23:49,554 Vice-president R. Nixon and Senator J. F. Kennedy 406 00:23:49,554 --> 00:23:51,999 campaign for the presidency. 407 00:23:51,999 --> 00:23:52,091 This election will be a turning point 408 00:23:52,091 --> 00:23:59,612 in the relationship between politicians and body language. 409 00:23:59,612 --> 00:24:00,090 It really wasn't until "the Great Debate" between Nixon and Kennedy 410 00:24:00,090 --> 00:24:07,933 the first televised debate, 411 00:24:07,933 --> 00:24:07,934 that candidates began to realize 412 00:24:10,069 --> 00:24:10,206 they had to focus on their non-verbal visual image. 413 00:24:10,206 --> 00:24:17,480 Miss, Senator Kennedy. 414 00:24:17,480 --> 00:24:17,481 The things that Senator Kennedy said, many of us can agree with. 415 00:24:22,048 --> 00:24:25,084 The candidates square up to each other 416 00:24:25,084 --> 00:24:25,491 in front of a televison audience of 70 million people. 417 00:24:25,491 --> 00:24:28,390 Nixon looks far less assured in front of the cameras than Kennedy. 418 00:24:28,390 --> 00:24:35,899 Mr. Nixon, would you like to comment on that statement? 419 00:24:35,899 --> 00:24:37,775 I have no comment. 420 00:24:37,775 --> 00:24:40,383 Thank you Mr. Nixon, that completes the opening... 421 00:24:40,383 --> 00:24:43,181 Nixon had just come out of the hospital 422 00:24:43,181 --> 00:24:44,884 after receiving treatment for an injured knee. 423 00:24:44,884 --> 00:24:48,304 And then refused make-up when he got to the TV studio. 424 00:24:48,304 --> 00:24:50,550 He was a manly man, he didn't want make-up. 425 00:24:50,550 --> 00:24:54,050 Kennedy said: "Put the make-up on. " He was already attractive. 426 00:24:54,050 --> 00:24:57,837 Nixon sweated under the lights. 427 00:24:57,837 --> 00:25:05,038 He compared unfavorably with the tanned and fit-looking Kennedy. 428 00:25:05,038 --> 00:25:07,845 In the polls after that debate, 429 00:25:07,845 --> 00:25:12,484 Nixon to the radio audience that had only heard him 430 00:25:12,484 --> 00:25:14,577 won by a landslide. 431 00:25:14,577 --> 00:25:18,829 But the polls of the audience that saw the debate, 432 00:25:18,829 --> 00:25:21,864 Kennedy won by a landslide. 433 00:25:21,864 --> 00:25:23,617 All of a sudden, 434 00:25:23,617 --> 00:25:28,493 politicians realized they had to be aware of their visual image. 435 00:25:28,493 --> 00:25:30,200 Nearly 50 years later, 436 00:25:30,200 --> 00:25:35,210 today's presidential hopefuls receive saturation media coverage. 437 00:25:35,210 --> 00:25:37,922 Voters observe their every move. 438 00:25:37,922 --> 00:25:39,492 Under such scrutiny, 439 00:25:39,492 --> 00:25:43,237 managing their image is a job for the professionals. 440 00:25:43,237 --> 00:25:47,501 The whole thing is a game of image versus objectives. 441 00:25:47,501 --> 00:25:50,901 Your objective is to win the vote. 442 00:25:50,901 --> 00:25:54,285 Body language is of course an important part of that image. 443 00:25:54,285 --> 00:25:57,226 Which is why many politicans employ coaches. 444 00:25:57,226 --> 00:25:59,981 Like Mark Jeffries. 445 00:25:59,981 --> 00:26:01,681 Very often, when working with a politician, 446 00:26:01,681 --> 00:26:04,540 someone who is trying to shape an image, 447 00:26:04,540 --> 00:26:06,469 you will ask that politician: "Who do you admire in the public eye?" 448 00:26:06,469 --> 00:26:13,299 If it's a man, typically it'll be someone like George Clooney. 449 00:26:13,299 --> 00:26:15,809 Because he's someone who embodies style, charm, charisma. 450 00:26:15,809 --> 00:26:21,357 And yet isn't extremely young so he's kind of an ideal model. 451 00:26:21,357 --> 00:26:24,522 The very training actors like Clooney undergo 452 00:26:24,522 --> 00:26:28,144 usually leads to good body language in public. 453 00:26:28,144 --> 00:26:31,983 That puts them way ahead of politicians who have to be told 454 00:26:31,983 --> 00:26:35,687 how to walk, where to look, how to smile even. 455 00:26:35,687 --> 00:26:46,102 Is it possible to detect signs of body language coaching in a politician? 456 00:26:46,102 --> 00:26:47,658 This is Hillary Clinton. 457 00:26:47,658 --> 00:26:50,750 I want to thank you for letting me speak with you about an issue... 458 00:26:50,750 --> 00:26:56,673 Here is Hillary Clinton, back in 1993. 459 00:26:56,673 --> 00:27:01,814 The overall body language here is soft, soft, feminine. 460 00:27:01,814 --> 00:27:06,750 "I'm not the President. I'm the President's wife." 461 00:27:06,750 --> 00:27:06,792 Back then, Hillary's body language was very understated. 462 00:27:06,792 --> 00:27:12,438 Stand up, you silly woman. Alright. 463 00:27:12,438 --> 00:27:18,718 Okay. 464 00:27:18,718 --> 00:27:21,784 She comes in, a little hunched over 465 00:27:21,784 --> 00:27:21,785 because that's what you do when you feel slightly threatened. 466 00:27:21,785 --> 00:27:26,877 When you don't feel threatened and feel very confident, 467 00:27:26,877 --> 00:27:26,878 you stand up very staight, you thrust your chest out. 468 00:27:30,139 --> 00:27:30,220 Fastforward 15 years through Hillary's journey from First Lady to US Senator, 469 00:27:30,220 --> 00:27:38,812 to candidate for the democratic nomination for President. 470 00:27:38,812 --> 00:27:38,827 How much has her body language changed? 471 00:27:38,827 --> 00:27:46,959 It's so interesting and dramatic of a change from earlier Hillary 472 00:27:46,959 --> 00:27:46,960 to "Hillary light"; there's been this transformation of her body language, 473 00:27:51,656 --> 00:27:51,727 how she's approaching people. 474 00:27:51,727 --> 00:27:55,293 Now together, 475 00:27:55,293 --> 00:27:55,334 let's give America the kind of comeback the New Hampshire has given me. 476 00:27:55,334 --> 00:28:03,661 What she does now 477 00:28:03,661 --> 00:28:06,147 is she embraces the applause, she goes up to it. 478 00:28:06,147 --> 00:28:06,174 She almost wants to hug people for the noise that they're making. 479 00:28:06,174 --> 00:28:07,953 For the reaction that they're giving her. 480 00:28:07,953 --> 00:28:15,966 What are the coaching giveaways? 481 00:28:15,966 --> 00:28:15,967 You can tell when somebody is coached when their gestures don't seem natural. 482 00:28:21,984 --> 00:28:22,003 When the beat is off slightly. 483 00:28:22,003 --> 00:28:30,132 When you can tell "I'm thinking and then I'm showing. " 484 00:28:30,132 --> 00:28:30,522 Hillary always looks like she thinks before she shows anything. 485 00:28:30,522 --> 00:28:37,816 I am not going out there on my own. 486 00:28:37,816 --> 00:28:37,902 Mark Jeffries also detects signs of coaching in the new improved Hillary. 487 00:28:37,902 --> 00:28:49,450 ...who believe as I do that this country is worth fighting for. 488 00:28:49,450 --> 00:28:51,667 When you coach your politician, 489 00:28:51,667 --> 00:28:54,921 you have to create the illusion that they're loved by many. 490 00:28:54,921 --> 00:28:57,767 Even when you step onto a stage and the audience is applauding you, 491 00:28:57,767 --> 00:29:01,268 you still have to create this image that there are people out there 492 00:29:01,268 --> 00:29:04,236 who you know personally, people you're thrilled to see. 493 00:29:04,236 --> 00:29:06,845 What you do is you point to the audience. 494 00:29:06,845 --> 00:29:09,250 As many times as you can use your finger. 495 00:29:09,250 --> 00:29:12,451 "Thanks for coming. " Of course, there's no one there that they know. 496 00:29:12,451 --> 00:29:15,996 And if you are in the audience, 497 00:29:15,996 --> 00:29:17,559 you're looking at her going "She's pointing at me. " 498 00:29:17,559 --> 00:29:19,732 "Is there somebody else?" 499 00:29:19,732 --> 00:29:21,250 The whole thing is a game, and a brilliant one. 500 00:29:21,250 --> 00:29:25,947 Because when you watch it on TV, you go: "She knows so many people!" 501 00:29:25,947 --> 00:29:30,404 Politicians now know they must pay attention to the 93% of communication 502 00:29:30,404 --> 00:29:33,999 that's non-verbal. 503 00:29:33,999 --> 00:29:37,760 But what role does body language have in everyday life? 504 00:29:37,760 --> 00:29:41,356 Does good body language help close a deal? 505 00:29:41,356 --> 99:59:59,999 To find out, we hired two women to pose as new car customers. 506 99:59:59,999 --> 99:59:59,999 Our pretend customers Jackie and Kacy, are rigged with hidden cameras 507 99:59:59,999 --> 99:59:59,999 so our experts can watch the car salesman in action. 508 99:59:59,999 --> 99:59:59,999 First stop is a BMW showroom, 509 99:59:59,999 --> 99:59:59,999 where they're greeted by Cory, one of the salesman. 510 99:59:59,999 --> 99:59:59,999 Look at the fixing the tie, doing some cleaning. 511 99:59:59,999 --> 99:59:59,999 Must have saw that there are two cute girls waiting. 512 99:59:59,999 --> 99:59:59,999 He's fixing things up. 513 99:59:59,999 --> 99:59:59,999 -Hi, I'm Jackie, nice to meet you. -Nice to meet you too. 514 99:59:59,999 --> 99:59:59,999 -Hi, I'm Kacy. -Hi, Kacy. 515 99:59:59,999 --> 99:59:59,999 I wanted to come and take a look at something in the 3 series 516 99:59:59,999 --> 99:59:59,999 if you have some available. -Certainly. 517 99:59:59,999 --> 99:59:59,999 Kind of quick on the handshake but he was smiling, genuine. 518 99:59:59,999 --> 99:59:59,999 Look at how he approaches. 519 99:59:59,999 --> 99:59:59,999 The salesman approaches the two women, he's got a giant smile, 520 99:59:59,999 --> 99:59:59,999 which is what he needs to have. 521 99:59:59,999 --> 99:59:59,999 He's also got his head slightly forward, 522 99:59:59,999 --> 99:59:59,999 which is very important for displaying submissiveness. 523 99:59:59,999 --> 99:59:59,999 Very useful for a salesman. 524 99:59:59,999 --> 99:59:59,999 Salesman Cory has started off well. 525 99:59:59,999 --> 99:59:59,999 Looks like he put a winter coat on, and an umbrella. 526 99:59:59,999 --> 99:59:59,999 He's gonna take the girls outside. He wants to make a sale. 527 99:59:59,999 --> 99:59:59,999 And it looks like he's going to give Jackie and Kacy a test drive. 528 99:59:59,999 --> 99:59:59,999 I'm looking more at the sedan, I think. 529 99:59:59,999 --> 99:59:59,999 I'm not looking for anything particularly fast necessarily.? 530 99:59:59,999 --> 99:59:59,999 This is the big moment. Thank you. -Here's the key. 531 99:59:59,999 --> 99:59:59,999 Look at him messing around. This guy's on his A-game. 532 99:59:59,999 --> 99:59:59,999 Great posture, he had a little jump to step in going to the car. 533 99:59:59,999 --> 99:59:59,999 And off they go. 534 99:59:59,999 --> 99:59:59,999 I believe this salesman's body language is near perfect throughout. 535 99:59:59,999 --> 99:59:59,999 Cory gets high marks from our experts. 536 99:59:59,999 --> 99:59:59,999 But were our customers impressed by his performance? 537 99:59:59,999 --> 99:59:59,999 What did you think of Cory's first impression? 538 99:59:59,999 --> 99:59:59,999 I thought he was very friendly, easy to talk to, down to earth. 539 99:59:59,999 --> 99:59:59,999 His body language would've helped or hurt an actual sale with you guys? 540 99:59:59,999 --> 99:59:59,999 Personally, I think it'd have helped. -It'd have helped. 541 99:59:59,999 --> 99:59:59,999 His body language in with his personality. 542 99:59:59,999 --> 99:59:59,999 The following morning, they go to a Toyota dealership. 543 99:59:59,999 --> 99:59:59,999 This time, there'll be an extra hidden camera 544 99:59:59,999 --> 99:59:59,999 rigged inside the frame of Jackie's sunglasses. 545 99:59:59,999 --> 99:59:59,999 -This is Jackie. -Hi, Jackie. 546 99:59:59,999 --> 99:59:59,999 -It's Jerry. -Nice to meet you. 547 99:59:59,999 --> 99:59:59,999 How will salesman Jerry compare with Cory? 548 99:59:59,999 --> 99:59:59,999 In this position where we see Jerry, see what he's doing with his thumbs? 549 99:59:59,999 --> 99:59:59,999 He's rubbing his hands, that's called the self-touch gesture. 550 99:59:59,999 --> 99:59:59,999 Jerry's self-touch gesture is similar to Richard Nixon's hand rubbing 551 99:59:59,999 --> 99:59:59,999 during the Watergate investigations. 552 99:59:59,999 --> 99:59:59,999 This is a comfort gesture, 553 99:59:59,999 --> 99:59:59,999 it means that he's feeling in some way uncomfortable. 554 99:59:59,999 --> 99:59:59,999 Body language can't be considered in isolation. 555 99:59:59,999 --> 99:59:59,999 It's usually an amplifier to what you're already saying. 556 99:59:59,999 --> 99:59:59,999 He's moving calmly, he's assuring but he's not assuring to them. 557 99:59:59,999 --> 99:59:59,999 He's essentially assuring himself. 558 99:59:59,999 --> 99:59:59,999 Both cars come with a built-in remote. 559 99:59:59,999 --> 99:59:59,999 Here's the problem. He's looking down. 560 99:59:59,999 --> 99:59:59,999 He did not connect with eye contact with the women. 561 99:59:59,999 --> 99:59:59,999 Here, there's a disconnect. 562 99:59:59,999 --> 99:59:59,999 By standing up, you're saying: "I"m more important than you. " 563 99:59:59,999 --> 99:59:59,999 He should be down, crouched on his knees a little bit. 564 99:59:59,999 --> 99:59:59,999 Inside the car, Jerry's showing off the various features. 565 99:59:59,999 --> 99:59:59,999 But is his body language helping to persuade a potential customer? 566 99:59:59,999 --> 99:59:59,999 -Oh, my God. -That is very nice. 567 99:59:59,999 --> 99:59:59,999 People buy not based on the product. 568 99:59:59,999 --> 99:59:59,999 They don't even buy based on the data about the product. 569 99:59:59,999 --> 99:59:59,999 Ultimately, they buy based on how the feel about the salesman. 570 99:59:59,999 --> 99:59:59,999 So how do Kacy and Jackie feel about Jerry? 571 99:59:59,999 --> 99:59:59,999 He seemed a little distant to me. In general. 572 99:59:59,999 --> 99:59:59,999 It got better as it went on in time 573 99:59:59,999 --> 99:59:59,999 but there was some distance throughout the sale. 574 99:59:59,999 --> 99:59:59,999 Comparing their experiences, 575 99:59:59,999 --> 99:59:59,999 we asked them which salesman would be more likely to sell them a car. 576 99:59:59,999 --> 99:59:59,999 Cory, definitely! -Definitely, why? 577 99:59:59,999 --> 99:59:59,999 Look at your genuine smiles pop up. -Because he has a genuine smile! 578 99:59:59,999 --> 99:59:59,999 He had confidence, sure, but it wasn't overconfidence. 579 99:59:59,999 --> 99:59:59,999 It was natural. He just had it. 580 99:59:59,999 --> 99:59:59,999 One of the acknowledged? masters of body language 581 99:59:59,999 --> 99:59:59,999 is former president Bill Clinton. 582 99:59:59,999 --> 99:59:59,999 Bill Clinton is great at establishing rapport?. 583 99:59:59,999 --> 99:59:59,999 He's one of the all-time best. 584 99:59:59,999 --> 99:59:59,999 In this televised Town Meeting in San Diego back in 1993, 585 99:59:59,999 --> 99:59:59,999 Clinton shows off his skills. 586 99:59:59,999 --> 99:59:59,999 My own belief is that we do need more jobs. 587 99:59:59,999 --> 99:59:59,999 And that we do need jobs tied? to continuing education and training. 588 99:59:59,999 --> 99:59:59,999 Bill Clinton has all the classic charismatic factors: 589 99:59:59,999 --> 99:59:59,999 likability, power, attractiveness. 590 99:59:59,999 --> 99:59:59,999 If you look at Germany, Great Britain, France, all the world- 591 99:59:59,999 --> 99:59:59,999 He's a powerhouse because he's open. He's giving us his full front dorsing?. 592 99:59:59,999 --> 99:59:59,999 "I've nothing to hide. We're together. We're alike. " 593 99:59:59,999 --> 99:59:59,999 That's what rapport is. 594 99:59:59,999 --> 99:59:59,999 Every good speaker, who speaks formally, 595 99:59:59,999 --> 99:59:59,999 expresses from the heart. 596 99:59:59,999 --> 99:59:59,999 Clinton expresses from the heart. 597 99:59:59,999 --> 99:59:59,999 Clinton's gestures deliver his message to an knee-size? audience. 598 99:59:59,999 --> 99:59:59,999 We do not need to build a bridge to the past, 599 99:59:59,999 --> 99:59:59,999 we need to build a bridge to the future. And that is what I commit to you to do. 600 99:59:59,999 --> 99:59:59,999 He gestures on the beat. Very significant. 601 99:59:59,999 --> 99:59:59,999 Telling whether somebody's being authentic, honest, 602 99:59:59,999 --> 99:59:59,999 you want to make sure they're gesturing just a second before they say it. 603 99:59:59,999 --> 99:59:59,999 You feel it, you show it and then you say it. 604 99:59:59,999 --> 99:59:59,999 He's gesturing just before he says it. 605 99:59:59,999 --> 99:59:59,999 The real mark of a body language master though 606 99:59:59,999 --> 99:59:59,999 is how they deal with a difficult situation. 607 99:59:59,999 --> 99:59:59,999 My question is: 608 99:59:59,999 --> 99:59:59,999 can you name one country that has taxed and spent itself back into prosperity? 609 99:59:59,999 --> 99:59:59,999 -President? -The answer to your question- 610 99:59:59,999 --> 99:59:59,999 You can see staight away that he is not happy with that question at all. 611 99:59:59,999 --> 99:59:59,999 He betrays very quickly and for a very short period of time 612 99:59:59,999 --> 99:59:59,999 the fact that he does not have an answer. 613 99:59:59,999 --> 99:59:59,999 He does the mouth pulling. 614 99:59:59,999 --> 99:59:59,999 The answer to your question is I can't. 615 99:59:59,999 --> 99:59:59,999 But you can't fairly characterize my program. 616 99:59:59,999 --> 99:59:59,999 I have cut more spending than my predecessors did. 617 99:59:59,999 --> 99:59:59,999 He's very quick. He instantly regains his composure. 618 99:59:59,999 --> 99:59:59,999 That's one of the things with him, he has this power to regain composure. 619 99:59:59,999 --> 99:59:59,999 Like Bill Clinton, Tony Blair has a reputation 620 99:59:59,999 --> 99:59:59,999 for composure in public. 621 99:59:59,999 --> 99:59:59,999 But it didn't always come naturally. 622 99:59:59,999 --> 99:59:59,999 Blair, his wife Cherie? and children are posing for the cameras 623 99:59:59,999 --> 99:59:59,999 on the day he first became British Prime Minister. 624 99:59:59,999 --> 99:59:59,999 Then came the moment everyone was waiting for. 625 99:59:59,999 --> 99:59:59,999 You're told as a political couple you must show a bit of love 626 99:59:59,999 --> 99:59:59,999 from time to time, show the voters you're real and normal people. 627 99:59:59,999 --> 99:59:59,999 The crowd is applauding, he puts his arm around Cherie, 628 99:59:59,999 --> 99:59:59,999 as if he's gonna hug her. 629 99:59:59,999 --> 99:59:59,999 Cherie, remembering her lesson, decides to go for the kiss. 630 99:59:59,999 --> 99:59:59,999 He then grabs her, puts his hand right in front of her, 631 99:59:59,999 --> 99:59:59,999 so that she can't kiss him. 632 99:59:59,999 --> 99:59:59,999 He almost blocks her with his hand, like "No, not now dear. " 633 99:59:59,999 --> 99:59:59,999 She goes and does a little cat thing on his chest. 634 99:59:59,999 --> 99:59:59,999 It's at that moment when she does that that he realizes he's missed the boat. 635 99:59:59,999 --> 99:59:59,999 That actually, he was supposed to kiss her. 636 99:59:59,999 --> 99:59:59,999 But then, it's too late 'cause everyone's seen the effort 637 99:59:59,999 --> 99:59:59,999 and you can hear a little bit of booing from the crowd 638 99:59:59,999 --> 99:59:59,999 then he realizes he's made a mistake so he kind of kissed her hair. 639 99:59:59,999 --> 99:59:59,999 The whole thing was rather embarrassing. 640 99:59:59,999 --> 99:59:59,999 Rookie politicians aren't the only ones to give themselves away. 641 99:59:59,999 --> 99:59:59,999 Even the masters can get exposed. 642 99:59:59,999 --> 99:59:59,999 Take this promotional appearance in 2005 643 99:59:59,999 --> 99:59:59,999 by actors Angelina Jolie and the recently-separated Brad Pitt. 644 99:59:59,999 --> 99:59:59,999 Thank you, guys. 645 99:59:59,999 --> 99:59:59,999 When it came to the premiere of "Mr. and Mrs. Smith", 646 99:59:59,999 --> 99:59:59,999 Angelina Jolie and Brad Pitt, their body language was screaming to me. 647 99:59:59,999 --> 99:59:59,999 There's more of a story here. 648 99:59:59,999 --> 99:59:59,999 The press had been full of speculation 649 99:59:59,999 --> 99:59:59,999 about whether Pitt and Jolie were having a secret romance. 650 99:59:59,999 --> 99:59:59,999 Just before they run the film, Brad Pitt says cute little things, 651 99:59:59,999 --> 99:59:59,999 and Angelina Jolie becames like Princess Diana, 652 99:59:59,999 --> 99:59:59,999 with the whole looking down, she looks up at Brad Pitt and back down. 653 99:59:59,999 --> 99:59:59,999 "Take care of me". 654 99:59:59,999 --> 99:59:59,999 It is a massive flirting technique. 655 99:59:59,999 --> 99:59:59,999 For me, it was the crucial point 656 99:59:59,999 --> 99:59:59,999 that said there's something more to the story here. 657 99:59:59,999 --> 99:59:59,999 We're really excited by it, we know you're gonna like it. 658 99:59:59,999 --> 99:59:59,999 It's great fun. 659 99:59:59,999 --> 99:59:59,999 Instead of being a chum and a pal, 660 99:59:59,999 --> 99:59:59,999 why does she have this little girl flirting thing going on? 661 99:59:59,999 --> 99:59:59,999 Just a few months later, Pitt and Jolie became an official item. 662 99:59:59,999 --> 99:59:59,999 President Clinton had a more serious problem 663 99:59:59,999 --> 99:59:59,999 when rumours of his relationship with Monica Lewinsky 664 99:59:59,999 --> 99:59:59,999 began to circulate. 665 99:59:59,999 --> 99:59:59,999 He decided to make a very public televised denial. 666 99:59:59,999 --> 99:59:59,999 His words very crystal clear. 667 99:59:59,999 --> 99:59:59,999 I worked till pretty late last night 668 99:59:59,999 --> 99:59:59,999 but I wanna say one thing to the Americans. 669 99:59:59,999 --> 99:59:59,999 Clinton was addressing both the TV audience 670 99:59:59,999 --> 99:59:59,999 and the reporters of the White House. 671 99:59:59,999 --> 99:59:59,999 I did not have sexual relationship with Miss Lewinsky. 672 99:59:59,999 --> 99:59:59,999 But his normally assured body language was not conveying a reassuring message. 673 99:59:59,999 --> 99:59:59,999 These allegations are false. 674 99:59:59,999 --> 99:59:59,999 And I need to go back to work for the American people. Thank you. 675 99:59:59,999 --> 99:59:59,999 To show your integrity, your face, head, gestures and body 676 99:59:59,999 --> 99:59:59,999 need to be in alignment. In this case, he's gesturing in one direction, 677 99:59:59,999 --> 99:59:59,999 and looking in another direction. 678 99:59:59,999 --> 99:59:59,999 So he's pointing here but looking here. 679 99:59:59,999 --> 99:59:59,999 That's a disconnect. It doesn't make sense. 680 99:59:59,999 --> 99:59:59,999 Why is there an incongruence? 681 99:59:59,999 --> 99:59:59,999 It should be: "America, I wanna tell you something". 682 99:59:59,999 --> 99:59:59,999 Now, look again at the way the president's head moves. 683 99:59:59,999 --> 99:59:59,999 I never told anybody to lie. Not a single time. Never. 684 99:59:59,999 --> 99:59:59,999 Never, never, not a single time. 685 99:59:59,999 --> 99:59:59,999 We see the head shaking no 686 99:59:59,999 --> 99:59:59,999 but we didn't see the head shaking no 687 99:59:59,999 --> 99:59:59,999 when he said he didn't have sexual relationship with that woman. 688 99:59:59,999 --> 99:59:59,999 Though he's trying to control his body language, 689 99:59:59,999 --> 99:59:59,999 the truth was leaking out. 690 99:59:59,999 --> 99:59:59,999 Out on the streets, 691 99:59:59,999 --> 99:59:59,999 reading body language accurately can be the difference between life and death. 692 99:59:59,999 --> 99:59:59,999 On a typical patrol, 693 99:59:59,999 --> 99:59:59,999 these police officers are constantly evalutating people 694 99:59:59,999 --> 99:59:59,999 based on their gestures and facial expressions. 695 99:59:59,999 --> 99:59:59,999 As of right now, I see one person in the car. 696 99:59:59,999 --> 99:59:59,999 Throughout my time, my career, 697 99:59:59,999 --> 99:59:59,999 the first thing I look at is people's eyes. 698 99:59:59,999 --> 99:59:59,999 Because eyes don't lie. 699 99:59:59,999 --> 99:59:59,999 You could put your hands in your pocket, 700 99:59:59,999 --> 99:59:59,999 you can take a seat on a chair, but your eyes don't lie. 701 99:59:59,999 --> 99:59:59,999 How to read body language accurately 702 99:59:59,999 --> 99:59:59,999 is an important lesson in police training. 703 99:59:59,999 --> 99:59:59,999 How you sit, dress, walk tells me who you are. 704 99:59:59,999 --> 99:59:59,999 Whether you're a wolf, or a sheep. 705 99:59:59,999 --> 99:59:59,999 Former Marine Corps Intelligence Officer Frank Marsh 706 99:59:59,999 --> 99:59:59,999 has an audience of law-enforcement officials 707 99:59:59,999 --> 99:59:59,999 from all over the state of New Jersey. 708 99:59:59,999 --> 99:59:59,999 In the Western world, 709 99:59:59,999 --> 99:59:59,999 what happens when a man gets in your face like this? 710 99:59:59,999 --> 99:59:59,999 We're about to fight! 711 99:59:59,999 --> 99:59:59,999 In the Middle East, this is how they talk. 712 99:59:59,999 --> 99:59:59,999 They'll even argue like this. 713 99:59:59,999 --> 99:59:59,999 Marines are getting in trouble 714 99:59:59,999 --> 99:59:59,999 because these Arabs would get in front of their face 715 99:59:59,999 --> 99:59:59,999 and the Marines would hit them and down they drop. 716 99:59:59,999 --> 99:59:59,999 And the Arabs would stand up and go: 717 99:59:59,999 --> 99:59:59,999 "Why'd you hit me?" -Because you got in my face. 718 99:59:59,999 --> 99:59:59,999 With Americans, if you get in a male's face, 719 99:59:59,999 --> 99:59:59,999 it's a challenge to fight. 720 99:59:59,999 --> 99:59:59,999 So pay attention to somebody's body language. 721 99:59:59,999 --> 99:59:59,999 Officers Jones and Ruchy are on a patrol in Mount Vernon, 722 99:59:59,999 --> 99:59:59,999 north of New York City. 723 99:59:59,999 --> 99:59:59,999 They pull over a woman for going through a red light. 724 99:59:59,999 --> 99:59:59,999 As Ruchy approaches the car, 725 99:59:59,999 --> 99:59:59,999 he has to be sensitive to the body language of the driver. 726 99:59:59,999 --> 99:59:59,999 If she's fidgety, 727 99:59:59,999 --> 99:59:59,999 and can't give a direct answer to a question, 728 99:59:59,999 --> 99:59:59,999 if her hands are moving, 729 99:59:59,999 --> 99:59:59,999 if she's constantly looking at her rear-view mirror... 730 99:59:59,999 --> 99:59:59,999 Officer Ruchy is very comfortable with this car stop. 731 99:59:59,999 --> 99:59:59,999 Police officers have learned through bitter experience 732 99:59:59,999 --> 99:59:59,999 that if they don't keep their body language antenna tuned, 733 99:59:59,999 --> 99:59:59,999 things can go terribly wrong. 734 99:59:59,999 --> 99:59:59,999 Former Sergeant in the NYPD Lou Savelli 735 99:59:59,999 --> 99:59:59,999 trains police officers to recognize key body language indicators. 736 99:59:59,999 --> 99:59:59,999 He uses this video of a 1998 incident recorded by a dashbord camera 737 99:59:59,999 --> 99:59:59,999 to point out the danger in not being sensitive to body signals. 738 99:59:59,999 --> 99:59:59,999 What you have here is a sheriffs deputy in Georgia 739 99:59:59,999 --> 99:59:59,999 pulls over a vehicle for a traffic infraction. 740 99:59:59,999 --> 99:59:59,999 As he pulls the vehicle over, 741 99:59:59,999 --> 99:59:59,999 several indicators tell us that this was gonna be a bad stop. 742 99:59:59,999 --> 99:59:59,999 The sheriffs deputy was alone. 743 99:59:59,999 --> 99:59:59,999 The car is stopped, and right away he opens his door, 744 99:59:59,999 --> 99:59:59,999 which tells he's either gonna attack the officer 745 99:59:59,999 --> 99:59:59,999 or hes hiding something in the vehicle. 746 99:59:59,999 --> 99:59:59,999 He's trying to distance himself from that vehicle. 747 99:59:59,999 --> 99:59:59,999 Everybody knows once a police pull you over, 748 99:59:59,999 --> 99:59:59,999 you're supposed to stay in the car. 749 99:59:59,999 --> 99:59:59,999 Come on back here for me. Come on back. 750 99:59:59,999 --> 99:59:59,999 The driver gets out of the vehicle, which is alarm bell number one. 751 99:59:59,999 --> 99:59:59,999 Here, the officer says: Now, step towards me.. 752 99:59:59,999 --> 99:59:59,999 He hesitates. Hes not ready to do his thing, 753 99:59:59,999 --> 99:59:59,999 because he doesnt wanna do based on what the officer says. 754 99:59:59,999 --> 99:59:59,999 Hes got a plan in his mind. 755 99:59:59,999 --> 99:59:59,999 More indicators that hes about to do something to this officer. 756 99:59:59,999 --> 99:59:59,999 Comes out, closes his coat, which tells hes nervous. 757 99:59:59,999 --> 99:59:59,999 He goes right, puts his hands into his pockets. 758 99:59:59,999 --> 99:59:59,999 That tells you that he is either nervous about what's about to happen, 759 99:59:59,999 --> 99:59:59,999 hes gonna get aggressive, or may have something in his pockets. 760 99:59:59,999 --> 99:59:59,999 Keep your hands out of your pockets. 761 99:59:59,999 --> 99:59:59,999 Alarm bell number two: 762 99:59:59,999 --> 99:59:59,999 the driver is out of his car, he's put his hands in his pockets, 763 99:59:59,999 --> 99:59:59,999 both potentially threatening body language indicators. 764 99:59:59,999 --> 99:59:59,999 Now the sheriffs deputy gets out of his patrol car 765 99:59:59,999 --> 99:59:59,999 to talk to the driver. 766 99:59:59,999 --> 99:59:59,999 He's dancing around trying to intimidate the officer, 767 99:59:59,999 --> 99:59:59,999 show that: Im not listening to you, you have no authority of me. " 768 99:59:59,999 --> 99:59:59,999 And right before he finishes up his dancing routine, 769 99:59:59,999 --> 99:59:59,999 he claps his hands. 770 99:59:59,999 --> 99:59:59,999 Clapping the hands is one of the last indicator you see 771 99:59:59,999 --> 99:59:59,999 when someone is about to fight. 772 99:59:59,999 --> 99:59:59,999 They clap the hands to get the blood flowing, 773 99:59:59,999 --> 99:59:59,999 then they got to attack, and thats exactly what he does. 774 99:59:59,999 --> 99:59:59,999 Come here! Sir, get back! 775 99:59:59,999 --> 99:59:59,999 A scuffle ensues off camera. 776 99:59:59,999 --> 99:59:59,999 And before the deputy can stop him, 777 99:59:59,999 --> 99:59:59,999 the pick-up driver goes back to his vehicle. 778 99:59:59,999 --> 99:59:59,999 He appears to be searching for something. 779 99:59:59,999 --> 99:59:59,999 I repeat my line. Get back here now! 780 99:59:59,999 --> 99:59:59,999 The driver now has a gun. 781 99:59:59,999 --> 99:59:59,999 Put the gun down! What I got now the gun. I need help. 782 99:59:59,999 --> 99:59:59,999 The situation gets out of control. 783 99:59:59,999 --> 99:59:59,999 Shots are fired. 784 99:59:59,999 --> 99:59:59,999 And the deputy is killed. 785 99:59:59,999 --> 99:59:59,999 This horrific incident is one of many examples 786 99:59:59,999 --> 99:59:59,999 Savelli uses for body language training. 787 99:59:59,999 --> 99:59:59,999 Its important to read body language for a police officer 788 99:59:59,999 --> 99:59:59,999 because if you can recognize a threat that you are in danger, 789 99:59:59,999 --> 99:59:59,999 you can counteract that threat. 790 99:59:59,999 --> 99:59:59,999 Its the most important thing to teach police officers. 791 99:59:59,999 --> 99:59:59,999 I believe more important than self-defense, firearms tactics 792 99:59:59,999 --> 99:59:59,999 is that they need to understand when they are being threatened. 793 99:59:59,999 --> 99:59:59,999 Out on the street, a police officer can use often subtle body language 794 99:59:59,999 --> 99:59:59,999 or tells to pick up on possible guilty or criminal behavior. 795 99:59:59,999 --> 99:59:59,999 There's various ways that people try to hide a gun. 796 99:59:59,999 --> 99:59:59,999 One of the most common is blading. 797 99:59:59,999 --> 99:59:59,999 They notice an officer on one side, 798 99:59:59,999 --> 99:59:59,999 they'll blade their body real quick this way. 799 99:59:59,999 --> 99:59:59,999 Keep the bolter on this side away from the view of the officers. 800 99:59:59,999 --> 99:59:59,999 Another way of concealing a weapon 801 99:59:59,999 --> 99:59:59,999 is by billowing your shirt or coat by pulling down like this. 802 99:59:59,999 --> 99:59:59,999 The weapons arent visible. 803 99:59:59,999 --> 99:59:59,999 If Im gonna try to grip my gun, 804 99:59:59,999 --> 99:59:59,999 my thumbs gonna twitch like this and clears the top of the shirt. 805 99:59:59,999 --> 99:59:59,999 My hands are gonna go up. 806 99:59:59,999 --> 99:59:59,999 The first thing Im gonna got is my thumb and a pull-up. 807 99:59:59,999 --> 99:59:59,999 Ill try to rid my weapon. 808 99:59:59,999 --> 99:59:59,999 I know that my thumbs gonna clear this weapon before I pull it out. 809 99:59:59,999 --> 99:59:59,999 Blading, billowing and the thumb twitch, 810 99:59:59,999 --> 99:59:59,999 all potentially threatening signals for those that can see them. 811 99:59:59,999 --> 99:59:59,999 For police officers, there are situations when body language 812 99:59:59,999 --> 99:59:59,999 has to be evaluated in just a fraction of a second. 813 99:59:59,999 --> 99:59:59,999 When Savelli was a New York cop, 814 99:59:59,999 --> 99:59:59,999 he worked in Narcotics with Officer Paul Rossi. 815 99:59:59,999 --> 99:59:59,999 Our team was making undercover of vice. 816 99:59:59,999 --> 99:59:59,999 We are hitting drug locations, end up coming to this drug location. 817 99:59:59,999 --> 99:59:59,999 I'd do a buy-and-buster on the undercover, make a buy. 818 99:59:59,999 --> 99:59:59,999 Then us and part of the field team would go in and bust the drug dealer. 819 99:59:59,999 --> 99:59:59,999 The drug dealer, on this occasion, ran for it towards this street corner. 820 99:59:59,999 --> 99:59:59,999 We were up there. We cant fire around the corner. 821 99:59:59,999 --> 99:59:59,999 Then we cant fire him here. We saw him run into there. 822 99:59:59,999 --> 99:59:59,999 Saw the back of him from a distance. And then we just throw in. 823 99:59:59,999 --> 99:59:59,999 We jumped out of the car, arrived right over here. 824 99:59:59,999 --> 99:59:59,999 Yep, I remember. The drug dealer was familiar with the neighborhood. 825 99:59:59,999 --> 99:59:59,999 We come out. We fly out the car. We see him coming around. 826 99:59:59,999 --> 99:59:59,999 He goes in and what he sees Lou is 827 99:59:59,999 --> 99:59:59,999 The back of his body goes right through the door. 828 99:59:59,999 --> 99:59:59,999 We come in. We're face to face with him. 829 99:59:59,999 --> 99:59:59,999 And of course when we come in, the gun was already at him all this time. 830 99:59:59,999 --> 99:59:59,999 A man was standing behind the counter with a gun, pointed straight at them. 831 99:59:59,999 --> 99:59:59,999 Im doing this trying to hide behind something. 832 99:59:59,999 --> 99:59:59,999 Lous coming up that side. 833 99:59:59,999 --> 99:59:59,999 Both Lou and Paul were about to shoot. 834 99:59:59,999 --> 99:59:59,999 Drop the gun. 835 99:59:59,999 --> 99:59:59,999 By that time, Lou is up. 836 99:59:59,999 --> 99:59:59,999 Something about the guy told us he wasnt a danger to us. 837 99:59:59,999 --> 99:59:59,999 The way he was acting, holding the gun, 838 99:59:59,999 --> 99:59:59,999 the way his body was point, the way of his eyes. 839 99:59:59,999 --> 99:59:59,999 Although his face was fixed on Paul, his eyes kept going that way 840 99:59:59,999 --> 99:59:59,999 which meant he wasnt intent on hurting us. 841 99:59:59,999 --> 99:59:59,999 The man behind the shop counter was a frightened shop clerk. 842 99:59:59,999 --> 99:59:59,999 We hear the gun go hit the floor. 843 99:59:59,999 --> 99:59:59,999 Turns out his eyes were giving up the guy in the back. 844 99:59:59,999 --> 99:59:59,999 His body language told us that guy's back there. 845 99:59:59,999 --> 99:59:59,999 We went to the back room, caught the guy in the back room hiding. 846 99:59:59,999 --> 99:59:59,999 We got our drug dealer in the back room. 847 99:59:59,999 --> 99:59:59,999 It all only lasted for a few seconds. 848 99:59:59,999 --> 99:59:59,999 Savelli knows it was his split second reading of body language 849 99:59:59,999 --> 99:59:59,999 that stopped him from shooting the shop clerk. 850 99:59:59,999 --> 99:59:59,999 More than half of what we communicate is through the gestures we make 851 99:59:59,999 --> 99:59:59,999 and the looks on our face. 852 99:59:59,999 --> 99:59:59,999 Scientists have dissected the thousands of different expressions 853 99:59:59,999 --> 99:59:59,999 that appear on the human face. 854 99:59:59,999 --> 99:59:59,999 The secret to understanding the face correctly 855 99:59:59,999 --> 99:59:59,999 is learning how to decode the expressions that all of us use. 856 99:59:59,999 --> 99:59:59,999 In the late 1960s, a pioneering American psychologist, 857 99:59:59,999 --> 99:59:59,999 Dr. Paul Ekman, tried to discover if there were universal facial expressions 858 99:59:59,999 --> 99:59:59,999 that crossed all cultural boundaries. 859 99:59:59,999 --> 99:59:59,999 Dr. Paul Ekman is like the Buddha of body language. 860 99:59:59,999 --> 99:59:59,999 Ekman is so important because of a study he conducted 861 99:59:59,999 --> 99:59:59,999 that compare the emotions in facial expressions of people 862 99:59:59,999 --> 99:59:59,999 in Papua New Guinea, and Japan 863 99:59:59,999 --> 99:59:59,999 with those of people in Western countries. 864 99:59:59,999 --> 99:59:59,999 His team asked volunteers to make faces 865 99:59:59,999 --> 99:59:59,999 corresponding to a particular emotion and filmed the result. 866 99:59:59,999 --> 99:59:59,999 Ekman found that there were 7 universal expressions 867 99:59:59,999 --> 99:59:59,999 of emotions on the face: 868 99:59:59,999 --> 99:59:59,999 happiness, 869 99:59:59,999 --> 99:59:59,999 sadness, 870 99:59:59,999 --> 99:59:59,999 anger, 871 99:59:59,999 --> 99:59:59,999 fear, 872 99:59:59,999 --> 99:59:59,999 surprise, 873 99:59:59,999 --> 99:59:59,999 contempt, 874 99:59:59,999 --> 99:59:59,999 and disgust. 875 99:59:59,999 --> 99:59:59,999 We all have them, doesnt matter if you are 6, 66 or 106. 876 99:59:59,999 --> 99:59:59,999 Doesnt matter if you are born in Iran, Japan or the United States. 877 99:59:59,999 --> 99:59:59,999 They appear pretty much the same way in our face. 878 99:59:59,999 --> 99:59:59,999 But Ekmans facial research didnt stop there. 879 99:59:59,999 --> 99:59:59,999 He developed an entire system of looking at the muscles of the face. 880 99:59:59,999 --> 99:59:59,999 Such as movements that would happen between this muscle and this muscle 881 99:59:59,999 --> 99:59:59,999 so you can get a smile. 882 99:59:59,999 --> 99:59:59,999 He then characterized those giving us a centering alphabet 883 99:59:59,999 --> 99:59:59,999 whereby scientists could talk to one another 884 99:59:59,999 --> 99:59:59,999 and characterize exactly what facial movements people were making. 885 99:59:59,999 --> 99:59:59,999 The influence of Ekmans facial expression research 886 99:59:59,999 --> 99:59:59,999 can be seen today. 887 99:59:59,999 --> 99:59:59,999 Can we turn off the lights please? 888 99:59:59,999 --> 99:59:59,999 Look happy, sad 889 99:59:59,999 --> 99:59:59,999 This is a demonstration of the face reader. 890 99:59:59,999 --> 99:59:59,999 The very latest and automated facial recognition technology. 891 99:59:59,999 --> 99:59:59,999 Surprised. 892 99:59:59,999 --> 99:59:59,999 Face reader uses the 7 basic emotions as established by Paul Ekman, 893 99:59:59,999 --> 99:59:59,999 and 55 points on human face to classify those 7 basic emotions. 894 99:59:59,999 --> 99:59:59,999 The face reader instantly maps the complex interactions 895 99:59:59,999 --> 99:59:59,999 of the muscles of the human face. 896 99:59:59,999 --> 99:59:59,999 These colored graph bars 897 99:59:59,999 --> 99:59:59,999 represent the type of emotion appearing on the face. 898 99:59:59,999 --> 99:59:59,999 Every expression is given a value 899 99:59:59,999 --> 99:59:59,999 in terms of the degree of happiness, sadness, anger and so on. 900 99:59:59,999 --> 99:59:59,999 Technology like this is being used in all sorts of fields. 901 99:59:59,999 --> 99:59:59,999 Consumer research how do people react to different foods, 902 99:59:59,999 --> 99:59:59,999 marketing research how do people react to ads. 903 99:59:59,999 --> 99:59:59,999 Today, facial recognition systems 904 99:59:59,999 --> 99:59:59,999 are being installed in airports to refine security checks. 905 99:59:59,999 --> 99:59:59,999 The face communicates so much more than just the 7 universal emotions. 906 99:59:59,999 --> 99:59:59,999 Ekman identified more than 3,000 different facial expressions 907 99:59:59,999 --> 99:59:59,999 that convey a meaning that most of us will react to, 908 99:59:59,999 --> 99:59:59,999 both consciously and unconsciously. 909 99:59:59,999 --> 99:59:59,999 Todays politicians 910 99:59:59,999 --> 99:59:59,999 are acutely aware of the importance of non-verbal communication. 911 99:59:59,999 --> 99:59:59,999 They employ coaches to hone their gestures. 912 99:59:59,999 --> 99:59:59,999 But new research suggests they would do well 913 99:59:59,999 --> 99:59:59,999 to pay more attention to the expressions on their face. 914 99:59:59,999 --> 99:59:59,999 I will be our partys nominee for President in the United States. 915 99:59:59,999 --> 99:59:59,999 Thank you. 916 99:59:59,999 --> 99:59:59,999 Every presidential candidate has to try to win our trust. 917 99:59:59,999 --> 99:59:59,999 They need us to believe they're competent for the job 918 99:59:59,999 --> 99:59:59,999 before we're willing to vote for them. 919 99:59:59,999 --> 99:59:59,999 You and I together, we will change this country 920 99:59:59,999 --> 99:59:59,999 But how do we decide whether they're competent or not? 921 99:59:59,999 --> 99:59:59,999 We asked Georgetown University 922 99:59:59,999 --> 99:59:59,999 to rerun a revealing experiment conducted at Princeton in 2005. 923 99:59:59,999 --> 99:59:59,999 Student volunteers make instant decisions 924 99:59:59,999 --> 99:59:59,999 between pairs of faces appearing on the screen. 925 99:59:59,999 --> 99:59:59,999 The students task is to decide in sometimes less than half a second 926 99:59:59,999 --> 99:59:59,999 which of the two people is the more competent. 927 99:59:59,999 --> 99:59:59,999 It seems that we are so sensitive to facial expressions 928 99:59:59,999 --> 99:59:59,999 that we are comfortable making snap judgments like this. 929 99:59:59,999 --> 99:59:59,999 Even when the students have several seconds to choose, 930 99:59:59,999 --> 99:59:59,999 they dont alter their initial decision. 931 99:59:59,999 --> 99:59:59,999 What they dont know is that the photographs 932 99:59:59,999 --> 99:59:59,999 are of candidates who were running for the Senate, 933 99:59:59,999 --> 99:59:59,999 the House and Governor in 2002 and 2004. 934 99:59:59,999 --> 99:59:59,999 What kinds of expressions communicate competence? 935 99:59:59,999 --> 99:59:59,999 I'd say a genuine smile. 936 99:59:59,999 --> 99:59:59,999 Anytime there is a nice smile. 937 99:59:59,999 --> 99:59:59,999 If there was no smile, 938 99:59:59,999 --> 99:59:59,999 maybe I didnt think they were as competent. 939 99:59:59,999 --> 99:59:59,999 What other expressions influence the students? 940 99:59:59,999 --> 99:59:59,999 I wanted someone that had a genuine look. 941 99:59:59,999 --> 99:59:59,999 Eye contact. 942 99:59:59,999 --> 99:59:59,999 Looks you in the eye. 943 99:59:59,999 --> 99:59:59,999 I think I tend to pick the ones had more stoic face. 944 99:59:59,999 --> 99:59:59,999 An interesting pattern emerged in the students' choices. 945 99:59:59,999 --> 99:59:59,999 As in the original Princeton experiment, 946 99:59:59,999 --> 99:59:59,999 more than 70% of the faces they chose as more competent 947 99:59:59,999 --> 99:59:59,999 turned out to be the people who were actually elected for office. 948 99:59:59,999 --> 99:59:59,999 This suggets that come election day, 949 99:59:59,999 --> 99:59:59,999 the expression on a politician's face is an important factor in our choice. 950 99:59:59,999 --> 99:59:59,999 We're hardwired to understand 3,000 different facial expressions. 951 99:59:59,999 --> 99:59:59,999 But there's even more information to be gleaned from the human face. 952 99:59:59,999 --> 99:59:59,999 If you've got the skill. 953 99:59:59,999 --> 99:59:59,999 It takes a keen eye to spot what's known as "a microexpression". 954 99:59:59,999 --> 99:59:59,999 Microexpressions are the expressions that come out quickly 955 99:59:59,999 --> 99:59:59,999 from your emotional state before you have time to think about them. 956 99:59:59,999 --> 99:59:59,999 You might be in the middle of saying something happy 957 99:59:59,999 --> 99:59:59,999 and then your face would suddenly form itself into a very sad face. 958 99:59:59,999 --> 99:59:59,999 But just for half a second. 959 99:59:59,999 --> 99:59:59,999 And then your face would resume its happiness. 960 99:59:59,999 --> 99:59:59,999 These are quite rare but when you see them, 961 99:59:59,999 --> 99:59:59,999 it shows that the person is actually trying to hide something. 962 99:59:59,999 --> 99:59:59,999 During his campaing for governor, 963 99:59:59,999 --> 99:59:59,999 Arnold Schwarzenegger gave this speech at a rally. 964 99:59:59,999 --> 99:59:59,999 What I want to say to you is yes, I have behaved badly sometimes. 965 99:59:59,999 --> 99:59:59,999 He was responding to allegations of sexual misconduct. 966 99:59:59,999 --> 99:59:59,999 But are his regretful words backed up by his facial expressions? 967 99:59:59,999 --> 99:59:59,999 I like to watch something like this frame by frame 968 99:59:59,999 --> 99:59:59,999 so I can see those microexpressions. 969 99:59:59,999 --> 99:59:59,999 And I have done things I thought then were playful. 970 99:59:59,999 --> 99:59:59,999 But now, I recognize... 971 99:59:59,999 --> 99:59:59,999 Here, we have this look of rage. 972 99:59:59,999 --> 99:59:59,999 A snarl that comes across his face instantaneously, fraction of a second. 973 99:59:59,999 --> 99:59:59,999 Microexpressions can be a 20 fifth of a second. 974 99:59:59,999 --> 99:59:59,999 That shows he is angry about having to make this apology, 975 99:59:59,999 --> 99:59:59,999 at being attacked in this way. 976 99:59:59,999 --> 99:59:59,999 View it again in slow motion. 977 99:59:59,999 --> 99:59:59,999 The microexpression can be isolated. 978 99:59:59,999 --> 99:59:59,999 As Schwarzenegger opens his mouth, 979 99:59:59,999 --> 99:59:59,999 his nose muscles flare upwards into a momentary snarl. 980 99:59:59,999 --> 99:59:59,999 But it seems the voters didn't spot this body language giveaway. 981 99:59:59,999 --> 99:59:59,999 Three days later, he was elected Governor of California. 982 99:59:59,999 --> 99:59:59,999 People who are media savvy sometimes think they can 983 99:59:59,999 --> 99:59:59,999 fool the world over our eyes. 984 99:59:59,999 --> 99:59:59,999 But their faces can still give them away. 985 99:59:59,999 --> 99:59:59,999 In 2004, track-and-field star Marion Jones 986 99:59:59,999 --> 99:59:59,999 held a press conference following allegations 987 99:59:59,999 --> 99:59:59,999 that she had been taking performance-enhancing drugs. 988 99:59:59,999 --> 99:59:59,999 First of all, I'd like to thank everybody 989 99:59:59,999 --> 99:59:59,999 for coming out today on such short notice. 990 99:59:59,999 --> 99:59:59,999 She was being investigated 991 99:59:59,999 --> 99:59:59,999 by the United States' Anti-Doping Agency, USADA. 992 99:59:59,999 --> 99:59:59,999 To begin, I wanted the world to have an opportunity to hear from me. 993 99:59:59,999 --> 99:59:59,999 JJ Newberry runs the Institute of Analytic Interviewing in California. 994 99:59:59,999 --> 99:59:59,999 He trains people to identify the telltale signs 995 99:59:59,999 --> 99:59:59,999 in a persons face that indicate they could be lying. 996 99:59:59,999 --> 99:59:59,999 ...So that you can get a good idea of how I am feeling 997 99:59:59,999 --> 99:59:59,999 She's saying she wants us to know how shes feeling, 998 99:59:59,999 --> 99:59:59,999 so Im gonna look to see if shes gonna express how shes feeling. 999 99:59:59,999 --> 99:59:59,999 That in the end the truth'll prevail and my name will be cleared. 1000 99:59:59,999 --> 99:59:59,999 However, the events of the last several weeks 1001 99:59:59,999 --> 99:59:59,999 have led me more in sadness than in anger. 1002 99:59:59,999 --> 99:59:59,999 Have led me more in sadness than in anger... 1003 99:59:59,999 --> 99:59:59,999 but she doesnt show sadness and she doesnt show anger. 1004 99:59:59,999 --> 99:59:59,999 Ill ask you what is missing from this whole tape? 1005 99:59:59,999 --> 99:59:59,999 If somebody accuses you of something you didnt do, 1006 99:59:59,999 --> 99:59:59,999 would you be mad, or would you be sad? 1007 99:59:59,999 --> 99:59:59,999 Id be mad at them! 1008 99:59:59,999 --> 99:59:59,999 And I have done all I can do to provide USADA 1009 99:59:59,999 --> 99:59:59,999 with information that I have knowledge of, 1010 99:59:59,999 --> 99:59:59,999 because I believe in the drug-free sport. 1011 99:59:59,999 --> 99:59:59,999 As Newberry watches Joness performance, 1012 99:59:59,999 --> 99:59:59,999 he looks for microexpressions that may conflict with what she was saying 1013 99:59:59,999 --> 99:59:59,999 and reveal her true emotions. 1014 99:59:59,999 --> 99:59:59,999 Her eyebrows go up almost into the corner. 1015 99:59:59,999 --> 99:59:59,999 Eyebrows are up and coming together in the corner, 1016 99:59:59,999 --> 99:59:59,999 almost like a fear. 1017 99:59:59,999 --> 99:59:59,999 Surprise and fear almost together. 1018 99:59:59,999 --> 99:59:59,999 Ideally, if she's telling the truth, we'd like to see the brows come down. 1019 99:59:59,999 --> 99:59:59,999 Because she should be angry. 1020 99:59:59,999 --> 99:59:59,999 You're being falsely accused of something you didn't do, 1021 99:59:59,999 --> 99:59:59,999 the brows should come down. 1022 99:59:59,999 --> 99:59:59,999 I have truthfully answered every question asked of me under oath. 1023 99:59:59,999 --> 99:59:59,999 There shouldn't be fear and surprise. 1024 99:59:59,999 --> 99:59:59,999 It might leak out maybe a little bit. But it's non-stop here. 1025 99:59:59,999 --> 99:59:59,999 The fear and surprise is the dominant emotion leaking out subconsciously. 1026 99:59:59,999 --> 99:59:59,999 Fear and surprise weren't the only emotions 1027 99:59:59,999 --> 99:59:59,999 leaking from Jones' face. 1028 99:59:59,999 --> 99:59:59,999 If the truth is told, 1029 99:59:59,999 --> 99:59:59,999 then my name will be cleared and I can move on with my life. 1030 99:59:59,999 --> 99:59:59,999 "The truth can be told, then I can move on with my life. " 1031 99:59:59,999 --> 99:59:59,999 Then immediately, she creates this unbelievably sad expression. 1032 99:59:59,999 --> 99:59:59,999 She looks down, she's got a long face. 1033 99:59:59,999 --> 99:59:59,999 Marion Jones' brief flash of sadness is a classic example 1034 99:59:59,999 --> 99:59:59,999 of what experts call "a hotspot". 1035 99:59:59,999 --> 99:59:59,999 These are facial expressions 1036 99:59:59,999 --> 99:59:59,999 that seem to be at odds with what someone is saying. 1037 99:59:59,999 --> 99:59:59,999 Or inconsistent with how they would be expected 1038 99:59:59,999 --> 99:59:59,999 to behave in a given situation. 1039 99:59:59,999 --> 99:59:59,999 That's a point where you have to look for more information. 1040 99:59:59,999 --> 99:59:59,999 It could mean a lie but also many different things. 1041 99:59:59,999 --> 99:59:59,999 Do we know that it's guilty and not something else? 1042 99:59:59,999 --> 99:59:59,999 At the time, it would've been very hard to tell. 1043 99:59:59,999 --> 99:59:59,999 For Newberry, the biggest hotspot of all 1044 99:59:59,999 --> 99:59:59,999 is the absence of one specific emotion on Jones' face. 1045 99:59:59,999 --> 99:59:59,999 It's not what you're seeing, it's what you're not seeing. 1046 99:59:59,999 --> 99:59:59,999 You're not seeing an angered response. 1047 99:59:59,999 --> 99:59:59,999 I'm not going to engage in USADA's secret kangaroo court. 1048 99:59:59,999 --> 99:59:59,999 Jones' words were defiant. Her face certainly wasn't. 1049 99:59:59,999 --> 99:59:59,999 Her body language just didn't go with what she was saying. 1050 99:59:59,999 --> 99:59:59,999 Three years later, all that had changed. 1051 99:59:59,999 --> 99:59:59,999 Here she emerges from court to face the media again. 1052 99:59:59,999 --> 99:59:59,999 Having been found guilty of lying under oath to federal agents. 1053 99:59:59,999 --> 99:59:59,999 It is with a great amound of shame 1054 99:59:59,999 --> 99:59:59,999 that I stand before you, 1055 99:59:59,999 --> 99:59:59,999 and tell you that I have betrayed your trust. 1056 99:59:59,999 --> 99:59:59,999 It moves me now to even talk about it. 1057 99:59:59,999 --> 99:59:59,999 That's what happens when people are being authentic. 1058 99:59:59,999 --> 99:59:59,999 You are taken to thei level of pain, anger, fear. 1059 99:59:59,999 --> 99:59:59,999 When she's finally coming clean, 1060 99:59:59,999 --> 99:59:59,999 you see a more relaxed Marion Jones. 1061 99:59:59,999 --> 99:59:59,999 And I am responsible fully for my actions. 1062 99:59:59,999 --> 99:59:59,999 This kind of facial analysis 1063 99:59:59,999 --> 99:59:59,999 can be applied to anonymous people catapulted into the media spotlight. 1064 99:59:59,999 --> 99:59:59,999 I just can't stress it enough that we just got to get them home. 1065 99:59:59,999 --> 99:59:59,999 That's just where they belong, with their mamma and daddy. 1066 99:59:59,999 --> 99:59:59,999 Susan Smith's face was all over national television in late 1994 1067 99:59:59,999 --> 99:59:59,999 after she claimed her two young sons had been abducted. 1068 99:59:59,999 --> 99:59:59,999 JJ Newberry saw Smith's televised appeal for their safe return. 1069 99:59:59,999 --> 99:59:59,999 Shortly afterwards, 1070 99:59:59,999 --> 99:59:59,999 she admitted she had murdered her children. 1071 99:59:59,999 --> 99:59:59,999 That was very obvious to us. 1072 99:59:59,999 --> 99:59:59,999 Before she even confessed. 1073 99:59:59,999 --> 99:59:59,999 Anybody can look at this after the fact and come up with all this. 1074 99:59:59,999 --> 99:59:59,999 We actually did it before. 1075 99:59:59,999 --> 99:59:59,999 Why was Newberry so confident of Smith's guilt? 1076 99:59:59,999 --> 99:59:59,999 First thing we all notice is that there was no real tears. 1077 99:59:59,999 --> 99:59:59,999 It was a fake cry. 1078 99:59:59,999 --> 99:59:59,999 I want to say to my babies 1079 99:59:59,999 --> 99:59:59,999 that your mamma loves you so much. 1080 99:59:59,999 --> 99:59:59,999 This is all connected: eyes, ears, nose and throat. 1081 99:59:59,999 --> 99:59:59,999 So when you start crying, the physiology takes over: 1082 99:59:59,999 --> 99:59:59,999 your sinuses swell up, your nose starts running 1083 99:59:59,999 --> 99:59:59,999 you start swallowing and the tears come out. 1084 99:59:59,999 --> 99:59:59,999 You don't see any of that. 1085 99:59:59,999 --> 99:59:59,999 Smith's performance is peppered with hotspots. 1086 99:59:59,999 --> 99:59:59,999 We don't see any stress in the forehead. 1087 99:59:59,999 --> 99:59:59,999 And when she's?, she's closing her eyes. 1088 99:59:59,999 --> 99:59:59,999 She's thinking about what she's gonna say. 1089 99:59:59,999 --> 99:59:59,999 About what she did, who knows? 1090 99:59:59,999 --> 99:59:59,999 All I know is there are hotspots. 1091 99:59:59,999 --> 99:59:59,999 A hotspot does not indicate a lie. 1092 99:59:59,999 --> 99:59:59,999 It's simply a hotspot, 1093 99:59:59,999 --> 99:59:59,999 an emotional response that should tell the interviewer: 1094 99:59:59,999 --> 99:59:59,999 "I have to delve further into this aspect of what she's saying". 1095 99:59:59,999 --> 99:59:59,999 There is not one minute that passes by 1096 99:59:59,999 --> 99:59:59,999 that I'm not thinking about these boys. 1097 99:59:59,999 --> 99:59:59,999 Now take a look at the face of Smith's husband, David, 1098 99:59:59,999 --> 99:59:59,999 during the same press conference. 1099 99:59:59,999 --> 99:59:59,999 We ask 1100 99:59:59,999 --> 99:59:59,999 that you continue to pray 1101 99:59:59,999 --> 99:59:59,999 for me and my wife and for our family. 1102 99:59:59,999 --> 99:59:59,999 But most of all, that you continue to pray for Michael and Alex. 1103 99:59:59,999 --> 99:59:59,999 Where she's faking it for the cameras, his face tells a different story. 1104 99:59:59,999 --> 99:59:59,999 You do not have to be a body language expert 1105 99:59:59,999 --> 99:59:59,999 to look at someone and as they're experiencing emotions, 1106 99:59:59,999 --> 99:59:59,999 to feel it. 1107 99:59:59,999 --> 99:59:59,999 His emotions and facial expressions are more consistent than his wife's. 1108 99:59:59,999 --> 99:59:59,999 Susan Smith has no activity on her forehead. 1109 99:59:59,999 --> 99:59:59,999 The husband, his brow is down, very engaged in stress. 1110 99:59:59,999 --> 99:59:59,999 His jaw... he's very stressed. This is an emotional person. 1111 99:59:59,999 --> 99:59:59,999 He does have concerns, feelings. 1112 99:59:59,999 --> 99:59:59,999 He's showing this emotion. 1113 99:59:59,999 --> 99:59:59,999 The evidence was right there. 1114 99:59:59,999 --> 99:59:59,999 We just had to open our eyes and look at the body language. 1115 99:59:59,999 --> 99:59:59,999 Body language is about the gestures we're all familiar with. 1116 99:59:59,999 --> 99:59:59,999 And the fleeting facial expressions that often escape our notice. 1117 99:59:59,999 --> 99:59:59,999 Together, they make up 55% of human communication. 1118 99:59:59,999 --> 99:59:59,999 But a crucial 38% comes from the voice. 1119 99:59:59,999 --> 99:59:59,999 There's its tone and pitch. 1120 99:59:59,999 --> 99:59:59,999 We have to choose between change and more of the same. 1121 99:59:59,999 --> 99:59:59,999 Its speed. 1122 99:59:59,999 --> 99:59:59,999 We have to choose between looking backwards and forwards. 1123 99:59:59,999 --> 99:59:59,999 And rhythm. 1124 99:59:59,999 --> 99:59:59,999 We have to choose between our future 1125 99:59:59,999 --> 99:59:59,999 and our past. 1126 99:59:59,999 --> 99:59:59,999 Barack Obama's voice seems very natural. 1127 99:59:59,999 --> 99:59:59,999 But most politicians work very hard 1128 99:59:59,999 --> 99:59:59,999 to achieve a sound that impresses the voters. 1129 99:59:59,999 --> 99:59:59,999 Body language and voice tone 1130 99:59:59,999 --> 99:59:59,999 have a profound effect on how well you communicate. 1131 99:59:59,999 --> 99:59:59,999 Normally, as people rise up the runs?, 1132 99:59:59,999 --> 99:59:59,999 the more noticeable they are, the more likely they'll have coaching. 1133 99:59:59,999 --> 99:59:59,999 By the end, most politicians at the very top 1134 99:59:59,999 --> 99:59:59,999 will have thought about body language and especially their voice tone. 1135 99:59:59,999 --> 99:59:59,999 How did their voice is, and how modulated and slow it is. 1136 99:59:59,999 --> 99:59:59,999 I personally think they had ideas but they were bad ideas. 1137 99:59:59,999 --> 99:59:59,999 Bad ideas for America... 1138 99:59:59,999 --> 99:59:59,999 Female politicians 1139 99:59:59,999 --> 99:59:59,999 have an additional hurdle to overcome with male voters. 1140 99:59:59,999 --> 99:59:59,999 Research shows that a woman's voice 1141 99:59:59,999 --> 99:59:59,999 effects the emotional part of a man's brain. 1142 99:59:59,999 --> 99:59:59,999 So we think women are so emotional when they speak. 1143 99:59:59,999 --> 99:59:59,999 So shame on you, Barack Obama! 1144 99:59:59,999 --> 99:59:59,999 Former British Prime Minister Margaret Thatcher 1145 99:59:59,999 --> 99:59:59,999 provides a voice-case study for British impressionist Steve Nallon. 1146 99:59:59,999 --> 99:59:59,999 This is Thatcher in 1960 when she was a new member of Parliament. 1147 99:59:59,999 --> 99:59:59,999 Very much so. 1148 99:59:59,999 --> 99:59:59,999 but speaking in the House of Commons is a unique experience. 1149 99:59:59,999 --> 99:59:59,999 What's really intersting about Thatcher is she's young, in her early 30s, 1150 99:59:59,999 --> 99:59:59,999 and for anybody in their early 30s, you have a younger sounding. 1151 99:59:59,999 --> 99:59:59,999 And it really is very very high up here. 1152 99:59:59,999 --> 99:59:59,999 Over the years, that was brought lower, 1153 99:59:59,999 --> 99:59:59,999 because it doesn't sound as good; it sounds patronizing. 1154 99:59:59,999 --> 99:59:59,999 Very very high. 1155 99:59:59,999 --> 99:59:59,999 The higher the pitch, the more shrill of a waiss?; 1156 99:59:59,999 --> 99:59:59,999 the less credibility it's given. It's perceived very negatively. 1157 99:59:59,999 --> 99:59:59,999 Our voices often become marginally lower in tone as we get older. 1158 99:59:59,999 --> 99:59:59,999 But Thatcher appears to have given this process a helping hand. 1159 99:59:59,999 --> 99:59:59,999 Fastforward to the year 1983. 1160 99:59:59,999 --> 99:59:59,999 She's just won a second term as Prime Minister. 1161 99:59:59,999 --> 99:59:59,999 I think we should have to make up our minds 1162 99:59:59,999 --> 99:59:59,999 about the Cabinet very quickly. 1163 99:59:59,999 --> 99:59:59,999 Otherwise, the press will discuss it all for me. 1164 99:59:59,999 --> 99:59:59,999 She's learned, as a politician, 1165 99:59:59,999 --> 99:59:59,999 that that high sound is not going to help her get elected. 1166 99:59:59,999 --> 99:59:59,999 Did I say it? 1167 99:59:59,999 --> 99:59:59,999 Even husky, sexy voice just might appeal. 1168 99:59:59,999 --> 99:59:59,999 Evidence can be found though 1169 99:59:59,999 --> 99:59:59,999 that despite Mrs. Thatcher's suspected coaching, 1170 99:59:59,999 --> 99:59:59,999 her natural voice would often reassert itself. 1171 99:59:59,999 --> 99:59:59,999 I must say I can't stand those who carp and criticize 1172 99:59:59,999 --> 99:59:59,999 when they ought to be congratulating Britain on a magnificient achievement. 1173 99:59:59,999 --> 99:59:59,999 At this stage in her premiership, although the voice was very low, 1174 99:59:59,999 --> 99:59:59,999 it'd been sort of trained to be low. 1175 99:59:59,999 --> 99:59:59,999 Just wait a little more patiently. After all, not all results are in yet. 1176 99:59:59,999 --> 99:59:59,999 When she gets excited, those old shrills keep coming back. 1177 99:59:59,999 --> 99:59:59,999 I can't stand those who carp and criticize. 1178 99:59:59,999 --> 99:59:59,999 If you want to make it as a top politician, 1179 99:59:59,999 --> 99:59:59,999 you need to know how to deliver a great line. 1180 99:59:59,999 --> 99:59:59,999 If you see liberalization: come here to this gate! 1181 99:59:59,999 --> 99:59:59,999 Mr. Gorbachev, open this gate. 1182 99:59:59,999 --> 99:59:59,999 Known as "The Great Communicator," President Ronald Reagan was reknown 1183 99:59:59,999 --> 99:59:59,999 for his ability to use his voice to work a crowd. 1184 99:59:59,999 --> 99:59:59,999 Mr. Gorbachev, tear down this wall. 1185 99:59:59,999 --> 99:59:59,999 Among today's politicians, Barack Obama stands out 1186 99:59:59,999 --> 99:59:59,999 for his effect on an audience. 1187 99:59:59,999 --> 99:59:59,999 How does he do it? 1188 99:59:59,999 --> 99:59:59,999 Thank you, Iowa. 1189 99:59:59,999 --> 99:59:59,999 They said... 1190 99:59:59,999 --> 99:59:59,999 They said... 1191 99:59:59,999 --> 99:59:59,999 They said this day would never come. 1192 99:59:59,999 --> 99:59:59,999 Obama has used his voice to match his body, 1193 99:59:59,999 --> 99:59:59,999 to get gravatass? and yet a massive response. 1194 99:59:59,999 --> 99:59:59,999 The melody within his voice rouses people. 1195 99:59:59,999 --> 99:59:59,999 They start to join in with the rhythm of the words as they flow. 1196 99:59:59,999 --> 99:59:59,999 They believe themselves to be part of it. 1197 99:59:59,999 --> 99:59:59,999 It's a great trick of auditory. 1198 99:59:59,999 --> 99:59:59,999 They said our sights were set too high. 1199 99:59:59,999 --> 99:59:59,999 The canes? and the rhythm are hypnotic. 1200 99:59:59,999 --> 99:59:59,999 So he actually speaks on a beat. 1201 99:59:59,999 --> 99:59:59,999 It's a model of a Baptist preachure. 1202 99:59:59,999 --> 99:59:59,999 They said this country was too divided. 1203 99:59:59,999 --> 99:59:59,999 He's got an incredible resonance for his voice. 1204 99:59:59,999 --> 99:59:59,999 When he says: "They said... ", 1205 99:59:59,999 --> 99:59:59,999 it's almost as if there's reburb on the voice. 1206 99:59:59,999 --> 99:59:59,999 He builds the voice up, starts down here, builds up, 1207 99:59:59,999 --> 99:59:59,999 builds up here and has that long long pause. 1208 99:59:59,999 --> 99:59:59,999 And then, he lets the audience have it. 1209 99:59:59,999 --> 99:59:59,999 We are one nation, one people and our time for change has come. 1210 99:59:59,999 --> 99:59:59,999 It's so powerful! 1211 99:59:59,999 --> 99:59:59,999 He doesn't really matter what he's saying 1212 99:59:59,999 --> 99:59:59,999 because his voice tells you what you should be feeling 1213 99:59:59,999 --> 99:59:59,999 about what he's saying; the words become irrelevant. 1214 99:59:59,999 --> 99:59:59,999 You might not even remember the words after he's finished speaking. 1215 99:59:59,999 --> 99:59:59,999 But you feel something really really powerful. 1216 99:59:59,999 --> 99:59:59,999 John McCain has a very different style. 1217 99:59:59,999 --> 99:59:59,999 I didn't need to tell you what the polls said you wanted to hear. 1218 99:59:59,999 --> 99:59:59,999 I didn't tell you what I knew to be false. 1219 99:59:59,999 --> 99:59:59,999 I didn't try to spend you. 1220 99:59:59,999 --> 99:59:59,999 John McCain uses his voice 1221 99:59:59,999 --> 99:59:59,999 almost in the exact opposite way that Barack Obama does. 1222 99:59:59,999 --> 99:59:59,999 Here, McCain is speaking 1223 99:59:59,999 --> 99:59:59,999 on the night he won the 2008 New Hampshire primary. 1224 99:59:59,999 --> 99:59:59,999 I just talked to the people of New Hampshire. 1225 99:59:59,999 --> 99:59:59,999 I talked about the country we love. 1226 99:59:59,999 --> 99:59:59,999 Number one: he's reading this speech, his eyes are down for most of the time. 1227 99:59:59,999 --> 99:59:59,999 The words are very important to him. 1228 99:59:59,999 --> 99:59:59,999 He has a little bit of a nasal voice. He speaks from up in his head. 1229 99:59:59,999 --> 99:59:59,999 And has sort of a little accent: he squeezes his words together 1230 99:59:59,999 --> 99:59:59,999 so it sounds like you're talking to a salesman of some sort. 1231 99:59:59,999 --> 99:59:59,999 Or someone who's a technician. 1232 99:59:59,999 --> 99:59:59,999 The work that awaits us in this hour, on our watch... 1233 99:59:59,999 --> 99:59:59,999 He's saying: "I'm not Mr. Slick Presentor. 1234 99:59:59,999 --> 99:59:59,999 I'm not someone who will wow you with the ryhthm of my voice. 1235 99:59:59,999 --> 99:59:59,999 I'm gonna tell you how it is. " 1236 99:59:59,999 --> 99:59:59,999 McCain's unadorn sound fits needly with the words of his speeches. 1237 99:59:59,999 --> 99:59:59,999 He makes a virtue of being a straight talker. 1238 99:59:59,999 --> 99:59:59,999 I will never surrender! 1239 99:59:59,999 --> 99:59:59,999 Tony Blair is another consumit? public speaker. 1240 99:59:59,999 --> 99:59:59,999 A master at judging how to pitch his vocal performance. 1241 99:59:59,999 --> 99:59:59,999 I say to the people of this country 1242 99:59:59,999 --> 99:59:59,999 we run for office as New Labour, we will govern as New Labour. 1243 99:59:59,999 --> 99:59:59,999 But our experts have identified at least one moment 1244 99:59:59,999 --> 99:59:59,999 when his performance was almost too perfect. 1245 99:59:59,999 --> 99:59:59,999 It's the morning of August 31, 1997. 1246 99:59:59,999 --> 99:59:59,999 Tony Blair has just received the news of the death of Princess Diana. 1247 99:59:59,999 --> 99:59:59,999 All eyes are on him. 1248 99:59:59,999 --> 99:59:59,999 I feel like everyone else in the country today, 1249 99:59:59,999 --> 99:59:59,999 utterly devastated. 1250 99:59:59,999 --> 99:59:59,999 Our thoughts and prayers are with Princess Diana's family. 1251 99:59:59,999 --> 99:59:59,999 Tony Blair, in this particular piece of footage, 1252 99:59:59,999 --> 99:59:59,999 is fantastically milking the sadness. 1253 99:59:59,999 --> 99:59:59,999 Some of it is really sadness in this feature. 1254 99:59:59,999 --> 99:59:59,999 But Diana's death didn't affect him nearly as much as he's making out. 1255 99:59:59,999 --> 99:59:59,999 Normally, he has a very rapid delivery almost like a machine gunfire. 1256 99:59:59,999 --> 99:59:59,999 When somebody is being real, 1257 99:59:59,999 --> 99:59:59,999 authentically feeling something, 1258 99:59:59,999 --> 99:59:59,999 it isn't very that dramatically from their normal rate of speech. 1259 99:59:59,999 --> 99:59:59,999 Blair's delivery here seems studiously slow. 1260 99:59:59,999 --> 99:59:59,999 in particular to her sons and boys. 1261 99:59:59,999 --> 99:59:59,999 Our hearts go out to them. 1262 99:59:59,999 --> 99:59:59,999 You can hear him off and taking long breaths in or out. 1263 99:59:59,999 --> 99:59:59,999 He's giving a slightly less powerful voice for sadness. 1264 99:59:59,999 --> 99:59:59,999 He's using lots of... 1265 99:59:59,999 --> 99:59:59,999 pauses. 1266 99:59:59,999 --> 99:59:59,999 And you can see him preparing to act. 1267 99:59:59,999 --> 99:59:59,999 We are today 1268 99:59:59,999 --> 99:59:59,999 a nation, in Britain, in a state of shock. 1269 99:59:59,999 --> 99:59:59,999 Then he makes the statement. 1270 99:59:59,999 --> 99:59:59,999 So the voice doesn't sound natural. 1271 99:59:59,999 --> 99:59:59,999 She was the people's princess. 1272 99:59:59,999 --> 99:59:59,999 And that's how she will stay, how she will remain. 1273 99:59:59,999 --> 99:59:59,999 You can see that he also... 1274 99:59:59,999 --> 99:59:59,999 swallows, really big swallows for the sadness as well. 1275 99:59:59,999 --> 99:59:59,999 Like the other aspects of body language, 1276 99:59:59,999 --> 99:59:59,999 our voices can be hard to control. 1277 99:59:59,999 --> 99:59:59,999 They can give us away. 1278 99:59:59,999 --> 99:59:59,999 Especially when we're under stress. 1279 99:59:59,999 --> 99:59:59,999 This is very personal for me. 1280 99:59:59,999 --> 99:59:59,999 On the eve of the crucial 2008 New Hampshire primary, 1281 99:59:59,999 --> 99:59:59,999 Hillary Clinton is asked a question 1282 99:59:59,999 --> 99:59:59,999 that many feel changed the tide of the primary contests for a while. 1283 99:59:59,999 --> 99:59:59,999 As a woman, I know it's hard to get out of the house 1284 99:59:59,999 --> 99:59:59,999 and to get ready and my question is: how do you do it? 1285 99:59:59,999 --> 99:59:59,999 I couldn't do it if I didn't passionately believe 1286 99:59:59,999 --> 99:59:59,999 it was the right thing to do. 1287 99:59:59,999 --> 99:59:59,999 Then suddenly, the tone of Hillary's voice changes. 1288 99:59:59,999 --> 99:59:59,999 I have so many opportunities from this country. 1289 99:59:59,999 --> 99:59:59,999 I just don't wanna see this fall backwards. 1290 99:59:59,999 --> 99:59:59,999 Many commentators believed 1291 99:59:59,999 --> 99:59:59,999 that this moment helped swing the vote in her favor. 1292 99:59:59,999 --> 99:59:59,999 But was it real of fake emotion coming out in her voice? 1293 99:59:59,999 --> 99:59:59,999 This is very personnal for me. It's not just political or public. 1294 99:59:59,999 --> 99:59:59,999 I see what's happening. 1295 99:59:59,999 --> 99:59:59,999 And we have to reverse it. 1296 99:59:59,999 --> 99:59:59,999 And some people think 1297 99:59:59,999 --> 99:59:59,999 elections are a gain, it's like who's up or who's down. 1298 99:59:59,999 --> 99:59:59,999 It's about our country, our kids' futures. 1299 99:59:59,999 --> 99:59:59,999 It's really about all of us, together. 1300 99:59:59,999 --> 99:59:59,999 This is a difficult one because at this time in the campaign, 1301 99:59:59,999 --> 99:59:59,999 she was often being accused of being a little hard, cold. 1302 99:59:59,999 --> 99:59:59,999 It was almost like it was required that she should prove 1303 99:59:59,999 --> 99:59:59,999 that she's a woman and maybe show some emotion. 1304 99:59:59,999 --> 99:59:59,999 Some people think 1305 99:59:59,999 --> 99:59:59,999 elections are a gain, it's like who's up or who's down. 1306 99:59:59,999 --> 99:59:59,999 Her voice gets quiet, 1307 99:59:59,999 --> 99:59:59,999 and it even starts to crack on the word "elections". 1308 99:59:59,999 --> 99:59:59,999 She starts to have her voice fall apart. 1309 99:59:59,999 --> 99:59:59,999 If you just listen to her voice, 1310 99:59:59,999 --> 99:59:59,999 you can hear it crack and break up 1311 99:59:59,999 --> 99:59:59,999 as she's speaking. 1312 99:59:59,999 --> 99:59:59,999 A lot of politicians have practiced and gotten that down pat. 1313 99:59:59,999 --> 99:59:59,999 In this case, you can hear it's real. 1314 99:59:59,999 --> 99:59:59,999 Others are not so sure. 1315 99:59:59,999 --> 99:59:59,999 It's about our country, our kids' futures. 1316 99:59:59,999 --> 99:59:59,999 If I was being synical, 1317 99:59:59,999 --> 99:59:59,999 and had coached Hillary to cry at some stage, 1318 99:59:59,999 --> 99:59:59,999 that'd be the moment to do it. 1319 99:59:59,999 --> 99:59:59,999 Body language works as a package. 1320 99:59:59,999 --> 99:59:59,999 Gestures, facial expressions, and the sound of the voice. 1321 99:59:59,999 --> 99:59:59,999 But what if we take away the visual clues? 1322 99:59:59,999 --> 99:59:59,999 How good are we then at decoding the secret messages of the human voice? 1323 99:59:59,999 --> 99:59:59,999 We devised an experiment to find out. 1324 99:59:59,999 --> 99:59:59,999 These Georgetown university students are listening to two audio clips. 1325 99:59:59,999 --> 99:59:59,999 All they know is that both recordings are of distressed parents 1326 99:59:59,999 --> 99:59:59,999 talking about their missing children in front of reporters. 1327 99:59:59,999 --> 99:59:59,999 First, Mark Lansford talking to reports in Florida in March 2005 1328 99:59:59,999 --> 99:59:59,999 about the search for his daughter Jessica. 1329 99:59:59,999 --> 99:59:59,999 She had been missing for nearly three weeks. 1330 99:59:59,999 --> 99:59:59,999 I have confidence in my sheriff's department. 1331 99:59:59,999 --> 99:59:59,999 And I truly believe in my heart that my daughter is coming home. 1332 99:59:59,999 --> 99:59:59,999 I just don't know when. 1333 99:59:59,999 --> 99:59:59,999 Sometimes, it's a little hard to swallow. 1334 99:59:59,999 --> 99:59:59,999 But you swallow it and keep searching 1335 99:59:59,999 --> 99:59:59,999 because that's what she wants me to do. 1336 99:59:59,999 --> 99:59:59,999 Lansford's search would sadly be in vain. 1337 99:59:59,999 --> 99:59:59,999 A few days later, 1338 99:59:59,999 --> 99:59:59,999 it was discovered that his daughter had been murdered by a local man. 1339 99:59:59,999 --> 99:59:59,999 Next, a recording of Susan Smith in South Carolina 1340 99:59:59,999 --> 99:59:59,999 whose two young sons had allegedly been abducted. 1341 99:59:59,999 --> 99:59:59,999 I came to express how much they are wanted back home. 1342 99:59:59,999 --> 99:59:59,999 This emotional public appeal occured in November 1994. 1343 99:59:59,999 --> 99:59:59,999 Ten days after the disappearance of her sons. 1344 99:59:59,999 --> 99:59:59,999 We love 'em, we miss 'em. 1345 99:59:59,999 --> 99:59:59,999 Later that same day, she would confess to their murder. 1346 99:59:59,999 --> 99:59:59,999 As the students listen, 1347 99:59:59,999 --> 99:59:59,999 their physiological reactions are being monitored. 1348 99:59:59,999 --> 99:59:59,999 Heart rate and the degree of sweating are both measured. 1349 99:59:59,999 --> 99:59:59,999 Deprived of any visual clues, 1350 99:59:59,999 --> 99:59:59,999 what is their impression of the two recordings? 1351 99:59:59,999 --> 99:59:59,999 I felt that the mother in the second recording 1352 99:59:59,999 --> 99:59:59,999 sounded really desperate. 1353 99:59:59,999 --> 99:59:59,999 You could hear that she really wanted her kids to come home. 1354 99:59:59,999 --> 99:59:59,999 For the majority of students, Smith's voice sounds very convincing. 1355 99:59:59,999 --> 99:59:59,999 How does Lansford compare? 1356 99:59:59,999 --> 99:59:59,999 I focus on searching for Jessi and try to block everything else. 1357 99:59:59,999 --> 99:59:59,999 You could tell he was also missing his daughter 1358 99:59:59,999 --> 99:59:59,999 but it wasn't as... engaging. 1359 99:59:59,999 --> 99:59:59,999 He seemed to be holding it together a lot more 1360 99:59:59,999 --> 99:59:59,999 until the very end, and then he cracked a little bit. 1361 99:59:59,999 --> 99:59:59,999 8 out the 10 students failed to identify anything in Smith's voice 1362 99:59:59,999 --> 99:59:59,999 that would suggest she had something to hide. 1363 99:59:59,999 --> 99:59:59,999 This shows that most people find it hard 1364 99:59:59,999 --> 99:59:59,999 to tell if someone is lying just from their voice. 1365 99:59:59,999 --> 99:59:59,999 But two did detect something that didn't ring true. 1366 99:59:59,999 --> 99:59:59,999 The woman didn't seem to be talking about her own children 1367 99:59:59,999 --> 99:59:59,999 but other people's children. 1368 99:59:59,999 --> 99:59:59,999 I thought her emotions seemed a little more forced 1369 99:59:59,999 --> 99:59:59,999 than the man's. Comparing the two, 1370 99:59:59,999 --> 99:59:59,999 I thought the man was more sincere in his reaction. 1371 99:59:59,999 --> 99:59:59,999 The physiological data from these two students 1372 99:59:59,999 --> 99:59:59,999 revealed their bodies weren't picking up on something in Smith's voice. 1373 99:59:59,999 --> 99:59:59,999 Now, new technology is trying to identify the subtle changes 1374 99:59:59,999 --> 99:59:59,999 that occur in our voices when we lie. 1375 99:59:59,999 --> 99:59:59,999 Could this be the key to detecting deception? 1376 99:59:59,999 --> 99:59:59,999 It's now possible 1377 99:59:59,999 --> 99:59:59,999 to analyze a voice recording with some scientific precision. 1378 99:59:59,999 --> 99:59:59,999 This recording is of Lee Harvey Oswald, 1379 99:59:59,999 --> 99:59:59,999 arrested shortly after President Kennedy was shot. 1380 99:59:59,999 --> 99:59:59,999 Lynn Robbins, CEO of Voice Analysis Technologies, 1381 99:59:59,999 --> 99:59:59,999 is assessing Oswald's voice with an investigative tool 1382 99:59:59,999 --> 99:59:59,999 used by over 70 different law-enforcement and federal agencies. 1383 99:59:59,999 --> 99:59:59,999 It's called: "Layered Voice Analysis", LVA. 1384 99:59:59,999 --> 99:59:59,999 The brain communicates with the human voice box. 1385 99:59:59,999 --> 99:59:59,999 It's not something you can control. 1386 99:59:59,999 --> 99:59:59,999 With this technology, it's difficult to learn how to beat it. 1387 99:59:59,999 --> 99:59:59,999 You would never be able to beat it. 1388 99:59:59,999 --> 99:59:59,999 As we speak and think about what we're saying, 1389 99:59:59,999 --> 99:59:59,999 our brain is sending messages to our voice box, 1390 99:59:59,999 --> 99:59:59,999 which constantly varies the sound our voices produce. 1391 99:59:59,999 --> 99:59:59,999 Layered voice analysis evaluates the several audio variations 1392 99:59:59,999 --> 99:59:59,999 labels them in different categories of emotional mental activity. 1393 99:59:59,999 --> 99:59:59,999 Such as inaccuracy. 1394 99:59:59,999 --> 99:59:59,999 Or probable false. 1395 99:59:59,999 --> 99:59:59,999 I pratically know nothing about this situation. 1396 99:59:59,999 --> 99:59:59,999 As Lee Harvey Oswald speaks, 1397 99:59:59,999 --> 99:59:59,999 the categories of mental activity identified by LVA 1398 99:59:59,999 --> 99:59:59,999 are giving number values that appear on the right hand-side of the screen. 1399 99:59:59,999 --> 99:59:59,999 The numbers mean everything: the higher the number in some values, 1400 99:59:59,999 --> 99:59:59,999 the better the chances they're not being completely honest with you. 1401 99:59:59,999 --> 99:59:59,999 Now watch what happens to the read-out when Oswald is asked this question: 1402 99:59:59,999 --> 99:59:59,999 Did you kill the President? 1403 99:59:59,999 --> 99:59:59,999 No, I've not been charged with that. Nobody has said that to me yet. 1404 99:59:59,999 --> 99:59:59,999 The first thing I heard about it was when the newspaper reporters 1405 99:59:59,999 --> 99:59:59,999 in the hall... asked me that question. 1406 99:59:59,999 --> 99:59:59,999 The high numbers appearing in the category "probable false" 1407 99:59:59,999 --> 99:59:59,999 suggest that in this instance, 1408 99:59:59,999 --> 99:59:59,999 it's highly likely that Oswald was lying. 1409 99:59:59,999 --> 99:59:59,999 Nobody's told me anything, except that I'm accused of... 1410 99:59:59,999 --> 99:59:59,999 of murdering a police man. 1411 99:59:59,999 --> 99:59:59,999 I know nothing more than that. 1412 99:59:59,999 --> 99:59:59,999 And I do request that someone come forward. 1413 99:59:59,999 --> 99:59:59,999 That is a false statement. 1414 99:59:59,999 --> 99:59:59,999 "I know nothing more than that. " He did know what took place. 1415 99:59:59,999 --> 99:59:59,999 It appears that he really knew what took place 1416 99:59:59,999 --> 99:59:59,999 because in this whole statement, there's inaccurate and false. 1417 99:59:59,999 --> 99:59:59,999 Obviously, Robbins' analyzing someone who was in a stressful situation. 1418 99:59:59,999 --> 99:59:59,999 Where their voice was more likely to show signs of lying. 1419 99:59:59,999 --> 99:59:59,999 But can this technology pick up signs of deception 1420 99:59:59,999 --> 99:59:59,999 from someone who is not under any stress? 1421 99:59:59,999 --> 99:59:59,999 I am not a fan of this area. 1422 99:59:59,999 --> 99:59:59,999 Body language expert Janine Driver is going to act as a guinea pig 1423 99:59:59,999 --> 99:59:59,999 and answer a series of personnal questions from Robbins. 1424 99:59:59,999 --> 99:59:59,999 I have two sisters, they have kids. 1425 99:59:59,999 --> 99:59:59,999 I lived with Kayleen for a year. 1426 99:59:59,999 --> 99:59:59,999 It's all truthfull responses. 1427 99:59:59,999 --> 99:59:59,999 Until they get on to the subject of Janine's choice of college. 1428 99:59:59,999 --> 99:59:59,999 They tell me the further state college away from Massachussetts 1429 99:59:59,999 --> 99:59:59,999 it was North Adams. I didn't care where it was. 1430 99:59:59,999 --> 99:59:59,999 It could have been in Virginia. -You cared where it was! 1431 99:59:59,999 --> 99:59:59,999 -Did I care? -Yes, you did care. 1432 99:59:59,999 --> 99:59:59,999 LVA identifies a false statement from Janine. 1433 99:59:59,999 --> 99:59:59,999 Just as with Lee Harvey Oswald. 1434 99:59:59,999 --> 99:59:59,999 A revealing change in the voice has been identified. 1435 99:59:59,999 --> 99:59:59,999 I'd rather be in the mountains rather than the ocean. 1436 99:59:59,999 --> 99:59:59,999 Why is that so stressful? 1437 99:59:59,999 --> 99:59:59,999 It comes as stressful 1438 99:59:59,999 --> 99:59:59,999 because I'm terrified of sharks, I don't go swimming in the ocean. 1439 99:59:59,999 --> 99:59:59,999 screwed me up forever and ever 1440 99:59:59,999 --> 99:59:59,999 because I won't go past my ankles in the ocean. 1441 99:59:59,999 --> 99:59:59,999 I even see my body language, I'm rubbing my hands. 1442 99:59:59,999 --> 99:59:59,999 Now, we're getting a stress reading. 1443 99:59:59,999 --> 99:59:59,999 And Janine's gesture, rubbing her hands, 1444 99:59:59,999 --> 99:59:59,999 is confirming that stress in her voice. 1445 99:59:59,999 --> 99:59:59,999 This technology does seem to detect what we're genuinely feeling. 1446 99:59:59,999 --> 99:59:59,999 We pay so much attention to the words people speak 1447 99:59:59,999 --> 99:59:59,999 but 93% of human communication is delivered through body language. 1448 99:59:59,999 --> 99:59:59,999 When there's a conflict between the words and the body language, 1449 99:59:59,999 --> 99:59:59,999 always believe the body language. 1450 99:59:59,999 --> 99:59:59,999 Read body language accurately 1451 99:59:59,999 --> 99:59:59,999 and you'll look at the world through new eyes. 1452 99:59:59,999 --> 99:59:59,999 A celebrity secret exposed by an unguarded gesture. 1453 99:59:59,999 --> 99:59:59,999 A lier unmasked by her own face. 1454 99:59:59,999 --> 99:59:59,999 A power stuggle played out beneath a false geniality. 1455 99:59:59,999 --> 99:59:59,999 And when a politican tries to convince an audience 1456 99:59:59,999 --> 99:59:59,999 with winning words, press that record button. 1457 99:59:59,999 --> 99:59:59,999 Rewind, 1458 99:59:59,999 --> 99:59:59,999 and take another look.