[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:11.08,0:00:12.73,Default,,0000,0000,0000,,Leadership.
Dialogue: 0,0:00:13.62,0:00:17.13,Default,,0000,0000,0000,,Who here considers themselves a leader?
Dialogue: 0,0:00:18.21,0:00:23.90,Default,,0000,0000,0000,,Maybe you're a parent, \Nor you might be a business owner,
Dialogue: 0,0:00:24.67,0:00:27.52,Default,,0000,0000,0000,,or what about an older sibling?
Dialogue: 0,0:00:29.09,0:00:33.31,Default,,0000,0000,0000,,Or maybe you just want\Nto go around the world,
Dialogue: 0,0:00:33.31,0:00:37.49,Default,,0000,0000,0000,,telling people how you're going \Nto solve all the problems.
Dialogue: 0,0:00:40.19,0:00:41.88,Default,,0000,0000,0000,,But what kind of leader?
Dialogue: 0,0:00:43.26,0:00:47.22,Default,,0000,0000,0000,,Is it someone that really\Nleads with power?
Dialogue: 0,0:00:48.15,0:00:49.97,Default,,0000,0000,0000,,Maybe it's hierarchy?
Dialogue: 0,0:00:50.57,0:00:52.04,Default,,0000,0000,0000,,Maybe it's fear.
Dialogue: 0,0:00:52.46,0:00:57.66,Default,,0000,0000,0000,,Or are you a leader that is open-minded \Nand leads with the heart?
Dialogue: 0,0:00:59.81,0:01:02.15,Default,,0000,0000,0000,,Today, I'm going to share with you
Dialogue: 0,0:01:02.17,0:01:06.47,Default,,0000,0000,0000,,what it's like being a leader \Nthat leads with the heart.
Dialogue: 0,0:01:07.06,0:01:08.70,Default,,0000,0000,0000,,Many years ago,
Dialogue: 0,0:01:10.08,0:01:13.04,Default,,0000,0000,0000,,I started a new role in a new company.
Dialogue: 0,0:01:13.59,0:01:19.23,Default,,0000,0000,0000,,And one of my first assignments\Nwas to lead an investigation
Dialogue: 0,0:01:19.23,0:01:24.32,Default,,0000,0000,0000,,for a transformation program\Nthat had gone extremely badly.
Dialogue: 0,0:01:25.91,0:01:31.57,Default,,0000,0000,0000,,The client was very upset \Nwith how the company was performing,
Dialogue: 0,0:01:32.33,0:01:36.60,Default,,0000,0000,0000,,and in most cases, \Nwe had lost trust with the client.
Dialogue: 0,0:01:38.85,0:01:41.93,Default,,0000,0000,0000,,When I met with the team \Nthat were leading the program,
Dialogue: 0,0:01:42.25,0:01:46.45,Default,,0000,0000,0000,,I noticed that they had \Na fear of speaking up
Dialogue: 0,0:01:47.06,0:01:49.60,Default,,0000,0000,0000,,and of talking about \Nmany of their mistakes,
Dialogue: 0,0:01:49.60,0:01:53.68,Default,,0000,0000,0000,,and they spent most of their time \Nblaming each other.
Dialogue: 0,0:01:55.16,0:01:57.28,Default,,0000,0000,0000,,Now, when I talked to the boss,
Dialogue: 0,0:01:59.16,0:02:02.90,Default,,0000,0000,0000,,he said I really didn't understand\Nwhat was going on
Dialogue: 0,0:02:02.90,0:02:06.74,Default,,0000,0000,0000,,and the team were not sharing with me \Nwhat was happening.
Dialogue: 0,0:02:08.24,0:02:11.84,Default,,0000,0000,0000,,Now, I was very surprised by his reaction.
Dialogue: 0,0:02:13.12,0:02:14.63,Default,,0000,0000,0000,,And when I met with the client,
Dialogue: 0,0:02:14.63,0:02:17.87,Default,,0000,0000,0000,,the client said, "I don't want \Nto meet with him anymore."
Dialogue: 0,0:02:20.89,0:02:22.87,Default,,0000,0000,0000,,Now, the team,
Dialogue: 0,0:02:23.71,0:02:26.38,Default,,0000,0000,0000,,when they continued to speak with me,
Dialogue: 0,0:02:26.38,0:02:31.74,Default,,0000,0000,0000,,I noticed that they had \Na fear of failure and speaking up.
Dialogue: 0,0:02:33.13,0:02:35.26,Default,,0000,0000,0000,,And I also noticed
Dialogue: 0,0:02:35.86,0:02:39.97,Default,,0000,0000,0000,,that they really thought \Nthat the boss was not present,
Dialogue: 0,0:02:40.67,0:02:42.73,Default,,0000,0000,0000,,didn't attend steering meetings,
Dialogue: 0,0:02:43.11,0:02:47.09,Default,,0000,0000,0000,,and more importantly, \Ndidn't really care what was going on.
Dialogue: 0,0:02:50.61,0:02:56.40,Default,,0000,0000,0000,,When I handed in the report\Nwhen I completed the investigation,
Dialogue: 0,0:02:57.74,0:03:00.11,Default,,0000,0000,0000,,the first thing my boss said:
Dialogue: 0,0:03:01.20,0:03:06.77,Default,,0000,0000,0000,,"Liz, who's responsible for this,\Nand who should I blame?
Dialogue: 0,0:03:07.54,0:03:09.17,Default,,0000,0000,0000,,Who should I fire?"
Dialogue: 0,0:03:10.58,0:03:14.23,Default,,0000,0000,0000,,Now, I was very surprised\Nby that question,
Dialogue: 0,0:03:14.72,0:03:16.44,Default,,0000,0000,0000,,and I asked him,
Dialogue: 0,0:03:16.44,0:03:21.72,Default,,0000,0000,0000,,"What do you think your part was\Nin this colossal project failure?"
Dialogue: 0,0:03:22.71,0:03:27.04,Default,,0000,0000,0000,,And his response was\N"It surely has to be the team."
Dialogue: 0,0:03:28.76,0:03:34.21,Default,,0000,0000,0000,,Now, it's very interesting \Nthat during such a program,
Dialogue: 0,0:03:34.60,0:03:37.56,Default,,0000,0000,0000,,the boss would blame the team.
Dialogue: 0,0:03:38.72,0:03:41.20,Default,,0000,0000,0000,,And I remember in the discussions,
Dialogue: 0,0:03:41.20,0:03:43.35,Default,,0000,0000,0000,,I said, "How do you know the team?
Dialogue: 0,0:03:43.35,0:03:44.57,Default,,0000,0000,0000,,Do you know what they do?
Dialogue: 0,0:03:44.62,0:03:45.97,Default,,0000,0000,0000,,Do you spend time with them?
Dialogue: 0,0:03:46.08,0:03:47.91,Default,,0000,0000,0000,,Do you ask them questions?"
Dialogue: 0,0:03:48.90,0:03:50.83,Default,,0000,0000,0000,,And he said, "All the time."
Dialogue: 0,0:03:50.83,0:03:54.70,Default,,0000,0000,0000,,But it was very clear\Nthat he wasn't present.
Dialogue: 0,0:03:56.89,0:04:00.53,Default,,0000,0000,0000,,Now, have a look at this picture.
Dialogue: 0,0:04:02.15,0:04:04.47,Default,,0000,0000,0000,,My name is Liz Theophille,
Dialogue: 0,0:04:05.05,0:04:08.54,Default,,0000,0000,0000,,and I'm the chief technology \Nand digital officer
Dialogue: 0,0:04:08.54,0:04:11.85,Default,,0000,0000,0000,,to a large global healthcare company.
Dialogue: 0,0:04:13.68,0:04:20.36,Default,,0000,0000,0000,,I grew up in an environment \Nthat really focused on strong leadership.
Dialogue: 0,0:04:20.98,0:04:24.92,Default,,0000,0000,0000,,But I believe to become a leader \Nthat leads with the heart,
Dialogue: 0,0:04:25.36,0:04:29.94,Default,,0000,0000,0000,,you need to encourage\Nexperimental mindset,
Dialogue: 0,0:04:30.42,0:04:34.73,Default,,0000,0000,0000,,you need to provide \Npsychological safety for teams,
Dialogue: 0,0:04:35.15,0:04:37.78,Default,,0000,0000,0000,,and, also, you need\Nto be a servant leader.
Dialogue: 0,0:04:39.45,0:04:44.77,Default,,0000,0000,0000,,But I grew up in an era, in a culture\Nwhere leaders were feared
Dialogue: 0,0:04:44.77,0:04:48.100,Default,,0000,0000,0000,,and not necessarily respected\Nfor what they knew.
Dialogue: 0,0:04:50.79,0:04:52.82,Default,,0000,0000,0000,,That was during difficult times,
Dialogue: 0,0:04:52.82,0:04:56.25,Default,,0000,0000,0000,,but I believe there's\Nbetter ways of leading.
Dialogue: 0,0:04:58.04,0:05:00.01,Default,,0000,0000,0000,,Now, you've probably noticed
Dialogue: 0,0:05:00.01,0:05:04.16,Default,,0000,0000,0000,,that I have an extremely strong\NScottish accent.
Dialogue: 0,0:05:04.84,0:05:06.13,Default,,0000,0000,0000,,Right?
Dialogue: 0,0:05:06.75,0:05:08.94,Default,,0000,0000,0000,,Yes, I grew up in Scotland.
Dialogue: 0,0:05:08.94,0:05:13.47,Default,,0000,0000,0000,,But I don't have all the mannerisms\Nof a Scottish person.
Dialogue: 0,0:05:14.49,0:05:15.92,Default,,0000,0000,0000,,I'm more like this.
Dialogue: 0,0:05:16.91,0:05:18.14,Default,,0000,0000,0000,,I'm very proud,
Dialogue: 0,0:05:18.60,0:05:21.64,Default,,0000,0000,0000,,I'm strong, and I'm determined.
Dialogue: 0,0:05:23.18,0:05:25.03,Default,,0000,0000,0000,,But I recognize
Dialogue: 0,0:05:25.03,0:05:30.67,Default,,0000,0000,0000,,some of the mannerisms\Nof my boss and the team in myself,
Dialogue: 0,0:05:30.67,0:05:32.87,Default,,0000,0000,0000,,especially when I was a young leader,
Dialogue: 0,0:05:32.87,0:05:34.31,Default,,0000,0000,0000,,when I started off.
Dialogue: 0,0:05:34.31,0:05:36.48,Default,,0000,0000,0000,,I was very technical.
Dialogue: 0,0:05:36.88,0:05:41.04,Default,,0000,0000,0000,,But when I started to evolve\Nfrom a technical expert
Dialogue: 0,0:05:41.04,0:05:44.45,Default,,0000,0000,0000,,into leading teams of technical people,
Dialogue: 0,0:05:44.95,0:05:47.31,Default,,0000,0000,0000,,I used to micromanage.
Dialogue: 0,0:05:49.53,0:05:51.100,Default,,0000,0000,0000,,I used to check on everything \Nthat was happening
Dialogue: 0,0:05:51.100,0:05:55.54,Default,,0000,0000,0000,,because I knew many\Nof the solutions and the answers.
Dialogue: 0,0:05:55.54,0:05:58.39,Default,,0000,0000,0000,,And I'm sure that was very intimidating
Dialogue: 0,0:05:58.39,0:05:59.91,Default,,0000,0000,0000,,for the teams.
Dialogue: 0,0:06:00.95,0:06:06.12,Default,,0000,0000,0000,,But I know that there is a better way, \Nby leading with the heart,
Dialogue: 0,0:06:06.12,0:06:09.64,Default,,0000,0000,0000,,where you can motivate and inspire teams.
Dialogue: 0,0:06:11.93,0:06:13.87,Default,,0000,0000,0000,,There was an occasion
Dialogue: 0,0:06:14.69,0:06:17.68,Default,,0000,0000,0000,,when I was leading \Nmy first technical team.
Dialogue: 0,0:06:18.46,0:06:23.39,Default,,0000,0000,0000,,I had someone in the team \Nthat was extremely strong technically.
Dialogue: 0,0:06:23.39,0:06:26.05,Default,,0000,0000,0000,,But he was quite introverted in nature.
Dialogue: 0,0:06:26.90,0:06:32.32,Default,,0000,0000,0000,,And in many occasions,\Nhe loved experimenting with technology.
Dialogue: 0,0:06:32.60,0:06:35.86,Default,,0000,0000,0000,,And he didn't share\Nsome of the things he was doing.
Dialogue: 0,0:06:35.86,0:06:39.85,Default,,0000,0000,0000,,So I actually thought \Nhe was playing around.
Dialogue: 0,0:06:41.40,0:06:45.35,Default,,0000,0000,0000,,And when we sat in meetings\Nand discussed what the deliverables were
Dialogue: 0,0:06:45.35,0:06:48.14,Default,,0000,0000,0000,,and what we need to expect from him,
Dialogue: 0,0:06:49.20,0:06:50.53,Default,,0000,0000,0000,,he didn't really speak up,
Dialogue: 0,0:06:50.57,0:06:51.88,Default,,0000,0000,0000,,he didn't say much.
Dialogue: 0,0:06:52.86,0:06:54.82,Default,,0000,0000,0000,,So I started to think
Dialogue: 0,0:06:54.82,0:06:58.47,Default,,0000,0000,0000,,that he wasn't paying attention\Nto what was going on.
Dialogue: 0,0:06:59.23,0:07:02.82,Default,,0000,0000,0000,,When I sat with him during reviews, \Nhe didn't say much,
Dialogue: 0,0:07:02.82,0:07:05.03,Default,,0000,0000,0000,,but he asked me a lot of questions.
Dialogue: 0,0:07:05.03,0:07:10.03,Default,,0000,0000,0000,,And because I was very technical, \NI would answer all the questions.
Dialogue: 0,0:07:10.74,0:07:16.95,Default,,0000,0000,0000,,But I realized that I was stifling \Nhis creativity and his innovation
Dialogue: 0,0:07:16.95,0:07:20.85,Default,,0000,0000,0000,,because I wasn't giving him \Nenough time to think.
Dialogue: 0,0:07:22.68,0:07:24.60,Default,,0000,0000,0000,,I know better now.
Dialogue: 0,0:07:25.53,0:07:28.88,Default,,0000,0000,0000,,I don't want to intimidate teams\Nby not listening
Dialogue: 0,0:07:28.88,0:07:34.04,Default,,0000,0000,0000,,and creating what I would call\N"an experimental mindset,"
Dialogue: 0,0:07:34.04,0:07:38.78,Default,,0000,0000,0000,,where you can take risks\Nand you can experiment with technology.
Dialogue: 0,0:07:41.84,0:07:43.65,Default,,0000,0000,0000,,There was another time
Dialogue: 0,0:07:44.19,0:07:45.65,Default,,0000,0000,0000,,when I had to lead
Dialogue: 0,0:07:45.65,0:07:49.36,Default,,0000,0000,0000,,one of the most complex \Nand hardest transformations
Dialogue: 0,0:07:49.36,0:07:51.62,Default,,0000,0000,0000,,I've ever done in my career.
Dialogue: 0,0:07:52.62,0:07:58.18,Default,,0000,0000,0000,,I was a leader at that time \Nof what we called "global data centers."
Dialogue: 0,0:07:58.18,0:08:02.91,Default,,0000,0000,0000,,These are large technical centers \Nwhere we have computers and so on.
Dialogue: 0,0:08:04.14,0:08:09.26,Default,,0000,0000,0000,,And I remember I had \Nthree major regional data centers:
Dialogue: 0,0:08:09.26,0:08:14.28,Default,,0000,0000,0000,,one in the UK, one in Germany \Nand one in France.
Dialogue: 0,0:08:15.59,0:08:22.00,Default,,0000,0000,0000,,One of my tasks was to consolidate \Nall of those data centers into one.
Dialogue: 0,0:08:23.02,0:08:26.28,Default,,0000,0000,0000,,And of course, we chose France.
Dialogue: 0,0:08:28.10,0:08:29.39,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:08:29.80,0:08:31.57,Default,,0000,0000,0000,,I wouldn't clap yet.
Dialogue: 0,0:08:31.62,0:08:32.90,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:32.90,0:08:34.17,Default,,0000,0000,0000,,Now,
Dialogue: 0,0:08:35.32,0:08:39.27,Default,,0000,0000,0000,,that meant that I had to let go
Dialogue: 0,0:08:39.75,0:08:42.41,Default,,0000,0000,0000,,close to 400 employees.
Dialogue: 0,0:08:44.51,0:08:47.54,Default,,0000,0000,0000,,These were employees \Nthat I worked with in the past.
Dialogue: 0,0:08:47.54,0:08:48.90,Default,,0000,0000,0000,,I grew up with them.
Dialogue: 0,0:08:48.90,0:08:50.71,Default,,0000,0000,0000,,We had lunch together.
Dialogue: 0,0:08:51.61,0:08:53.94,Default,,0000,0000,0000,,We sometimes went out together.
Dialogue: 0,0:08:54.32,0:08:56.32,Default,,0000,0000,0000,,We solve problems together.
Dialogue: 0,0:08:56.32,0:09:00.01,Default,,0000,0000,0000,,But I had to let 400 people go.
Dialogue: 0,0:09:00.82,0:09:03.76,Default,,0000,0000,0000,,And I remember when I met with HR
Dialogue: 0,0:09:03.76,0:09:07.37,Default,,0000,0000,0000,,and we had the conversation\Nabout how we go about this,
Dialogue: 0,0:09:07.37,0:09:10.53,Default,,0000,0000,0000,,they said, "Liz, don't worry.
Dialogue: 0,0:09:11.34,0:09:13.94,Default,,0000,0000,0000,,It's our job to take care of that.
Dialogue: 0,0:09:13.94,0:09:17.86,Default,,0000,0000,0000,,We will meet with them,\Nand we will give them their letters."
Dialogue: 0,0:09:20.26,0:09:25.43,Default,,0000,0000,0000,,Now, I was very, very shocked\Nby this process, being a new leader.
Dialogue: 0,0:09:25.70,0:09:26.98,Default,,0000,0000,0000,,And I said,
Dialogue: 0,0:09:26.98,0:09:32.82,Default,,0000,0000,0000,,"That is a very inhumane,\Ncowardly and faceless way
Dialogue: 0,0:09:32.82,0:09:34.26,Default,,0000,0000,0000,,to manage employees
Dialogue: 0,0:09:34.26,0:09:37.58,Default,,0000,0000,0000,,that have worked for the company\Nfor such a long time."
Dialogue: 0,0:09:38.55,0:09:40.02,Default,,0000,0000,0000,,And I said to them,
Dialogue: 0,0:09:40.02,0:09:43.74,Default,,0000,0000,0000,,"Is it okay if I meet\Nwith every single employee
Dialogue: 0,0:09:43.74,0:09:46.14,Default,,0000,0000,0000,,and explain what's happening?"
Dialogue: 0,0:09:48.09,0:09:50.11,Default,,0000,0000,0000,,Now, they found that quite strange.
Dialogue: 0,0:09:50.11,0:09:53.05,Default,,0000,0000,0000,,They said, "Liz, that's very unusual.
Dialogue: 0,0:09:54.70,0:09:58.68,Default,,0000,0000,0000,,But we'll allow you to do it \Nif you feel that you can do it.”
Dialogue: 0,0:10:01.31,0:10:03.78,Default,,0000,0000,0000,,So I sat down with every employee,
Dialogue: 0,0:10:03.78,0:10:05.18,Default,,0000,0000,0000,,and I explained the context
Dialogue: 0,0:10:05.18,0:10:10.16,Default,,0000,0000,0000,,of why we were rationalizing\Nin consolidating the data centers.
Dialogue: 0,0:10:10.16,0:10:12.73,Default,,0000,0000,0000,,I also talked about many of the objectives
Dialogue: 0,0:10:12.73,0:10:14.76,Default,,0000,0000,0000,,and what it meant for them.
Dialogue: 0,0:10:15.84,0:10:17.88,Default,,0000,0000,0000,,And it was very hard.
Dialogue: 0,0:10:20.38,0:10:23.23,Default,,0000,0000,0000,,During that process, I started to think,
Dialogue: 0,0:10:23.23,0:10:25.39,Default,,0000,0000,0000,,How can I be credible?
Dialogue: 0,0:10:25.65,0:10:28.53,Default,,0000,0000,0000,,I'm sitting there telling my colleagues
Dialogue: 0,0:10:28.53,0:10:30.96,Default,,0000,0000,0000,,that they're going \Nto leave the organization,
Dialogue: 0,0:10:30.96,0:10:32.91,Default,,0000,0000,0000,,and I'm still there.
Dialogue: 0,0:10:33.57,0:10:36.92,Default,,0000,0000,0000,,So I decided to go to my boss, and I said,
Dialogue: 0,0:10:36.92,0:10:42.63,Default,,0000,0000,0000,,"Once this transition is complete,\NI will leave the organization."
Dialogue: 0,0:10:45.20,0:10:49.49,Default,,0000,0000,0000,,Now that's what I call\Nleading with the heart.
Dialogue: 0,0:10:51.86,0:10:53.62,Default,,0000,0000,0000,,It's very important
Dialogue: 0,0:10:54.94,0:10:58.95,Default,,0000,0000,0000,,that you consider \Nthe other person's situation.
Dialogue: 0,0:11:00.73,0:11:05.60,Default,,0000,0000,0000,,And in fact, my boss told me \Nthat there was a promotion waiting for me.
Dialogue: 0,0:11:06.09,0:11:08.87,Default,,0000,0000,0000,,But I still decided to leave.
Dialogue: 0,0:11:10.25,0:11:11.66,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:11:11.66,0:11:12.74,Default,,0000,0000,0000,,So - thank you.
Dialogue: 0,0:11:12.74,0:11:14.62,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:11:16.24,0:11:18.01,Default,,0000,0000,0000,,Let me talk to you
Dialogue: 0,0:11:18.01,0:11:23.70,Default,,0000,0000,0000,,about how you manage \Nwhat I call "psychological safety."
Dialogue: 0,0:11:24.96,0:11:27.68,Default,,0000,0000,0000,,I talked about leading with the heart,
Dialogue: 0,0:11:27.97,0:11:32.72,Default,,0000,0000,0000,,but in order to experiment,\Nyou have to take some big risks.
Dialogue: 0,0:11:32.72,0:11:35.90,Default,,0000,0000,0000,,And it's important\Nwhile you're taking those risks
Dialogue: 0,0:11:35.90,0:11:39.64,Default,,0000,0000,0000,,that you create an environment\Nof psychological safety.
Dialogue: 0,0:11:39.91,0:11:42.09,Default,,0000,0000,0000,,I typically do that
Dialogue: 0,0:11:42.09,0:11:47.03,Default,,0000,0000,0000,,with allowing my team to give me feedback,
Dialogue: 0,0:11:47.58,0:11:51.18,Default,,0000,0000,0000,,because that helps to understand \Nthe other point of view.
Dialogue: 0,0:11:52.13,0:11:54.21,Default,,0000,0000,0000,,And that helps them take risks
Dialogue: 0,0:11:54.21,0:11:57.20,Default,,0000,0000,0000,,because they know \Nyou're going to support them.
Dialogue: 0,0:11:57.68,0:12:01.86,Default,,0000,0000,0000,,So psychological safety\Nis absolutely critical:
Dialogue: 0,0:12:02.91,0:12:07.91,Default,,0000,0000,0000,,it's critical to create a safe environment\Nthat allows you to experiment
Dialogue: 0,0:12:07.91,0:12:11.18,Default,,0000,0000,0000,,but also allows you to fail and learn.
Dialogue: 0,0:12:13.53,0:12:17.43,Default,,0000,0000,0000,,But feedback sometimes \Nis very hard as a leader
Dialogue: 0,0:12:18.57,0:12:20.62,Default,,0000,0000,0000,,because you think you're strong.
Dialogue: 0,0:12:22.52,0:12:24.48,Default,,0000,0000,0000,,But being a servant leader
Dialogue: 0,0:12:24.48,0:12:27.51,Default,,0000,0000,0000,,means that you're able\Nto take the feedback,
Dialogue: 0,0:12:28.50,0:12:32.14,Default,,0000,0000,0000,,and it also means\Nthat you're able to change.
Dialogue: 0,0:12:33.28,0:12:36.94,Default,,0000,0000,0000,,So I believe in being that servant leader.
Dialogue: 0,0:12:37.51,0:12:40.58,Default,,0000,0000,0000,,So if I can just leave you \Nwith a couple of things
Dialogue: 0,0:12:40.58,0:12:42.09,Default,,0000,0000,0000,,from my presentation.
Dialogue: 0,0:12:42.09,0:12:46.81,Default,,0000,0000,0000,,I hope it demonstrates \Nhow you can lead with the heart.
Dialogue: 0,0:12:48.42,0:12:49.82,Default,,0000,0000,0000,,So I have three things,
Dialogue: 0,0:12:49.82,0:12:52.27,Default,,0000,0000,0000,,but you only need\Nto choose one of them.
Dialogue: 0,0:12:52.60,0:12:55.33,Default,,0000,0000,0000,,Because I would like you \Nto practice one of them.
Dialogue: 0,0:12:55.81,0:12:57.82,Default,,0000,0000,0000,,So first of all,
Dialogue: 0,0:12:58.90,0:13:04.93,Default,,0000,0000,0000,,encourage an environment \Nwhere you can experiment
Dialogue: 0,0:13:04.93,0:13:07.65,Default,,0000,0000,0000,,and have an experimental mindset.
Dialogue: 0,0:13:08.54,0:13:12.68,Default,,0000,0000,0000,,But that means you will have\Nmany, many false starts
Dialogue: 0,0:13:13.04,0:13:16.10,Default,,0000,0000,0000,,but also many failures.
Dialogue: 0,0:13:16.52,0:13:21.63,Default,,0000,0000,0000,,But cultivate and embrace\Nan experimental mindset.
Dialogue: 0,0:13:21.63,0:13:23.38,Default,,0000,0000,0000,,Number two,
Dialogue: 0,0:13:23.74,0:13:26.78,Default,,0000,0000,0000,,create an environment\Nof psychological safety.
Dialogue: 0,0:13:26.78,0:13:32.42,Default,,0000,0000,0000,,You will be amazed at how open,\Nhonest and transparent your team will be.
Dialogue: 0,0:13:32.78,0:13:35.31,Default,,0000,0000,0000,,They will share many things with you.
Dialogue: 0,0:13:35.31,0:13:38.76,Default,,0000,0000,0000,,And last but not least,\Nbe a servant leader.
Dialogue: 0,0:13:39.34,0:13:44.87,Default,,0000,0000,0000,,Listen, show compassion,\Nask for feedback -
Dialogue: 0,0:13:44.87,0:13:48.26,Default,,0000,0000,0000,,because it truly helps you \Ndevelop as a leader.
Dialogue: 0,0:13:49.61,0:13:53.39,Default,,0000,0000,0000,,I hope that helps you \Nto lead with the heart.
Dialogue: 0,0:13:54.00,0:13:55.36,Default,,0000,0000,0000,,Merci beaucoup.
Dialogue: 0,0:13:55.36,0:13:56.98,Default,,0000,0000,0000,,(Applause)