0:00:17.380,0:00:19.779
CHUCK LAUER VOSE: So, I want to welcome you[br]to,

0:00:19.779,0:00:24.160
to my talk. It's, yes, you can,

0:00:24.160,0:00:25.519
you can raise your hand now.

0:00:25.519,0:00:27.460
I gave him the job of raising his hand

0:00:27.460,0:00:34.460
any time I say so or um at the beginning of[br]the sentence. So.

0:00:34.530,0:00:39.140
We're gonna talk about building kick-ass internal[br]education programs.

0:00:39.140,0:00:41.809
Sometimes when you don't necessarily have[br]a mandate from

0:00:41.809,0:00:46.829
your boss or from the organization. But it's[br]important,

0:00:46.829,0:00:49.739
right. We need to be able to build these

0:00:49.739,0:00:51.790
programs and we need to be able to educate

0:00:51.790,0:00:55.269
ourselves, and so we sometimes have to just[br]do

0:00:55.269,0:00:56.589
it.

0:00:56.589,0:01:01.280
I have one thing, though, before we start.[br]I

0:01:01.280,0:01:02.920
want you to know that if I raise my

0:01:02.920,0:01:06.030
hand, like this, or if this fellow down here

0:01:06.030,0:01:09.470
raises his hand, that's, I want you to raise

0:01:09.470,0:01:11.860
your hand as well. So let's practice this[br]really

0:01:11.860,0:01:15.770
quick. Yes. Very good. OK. Good. This is how

0:01:15.770,0:01:19.070
I'm gonna get your attention. Usually it means[br]it's

0:01:19.070,0:01:22.170
time to shut up. But not always. But we're

0:01:22.170,0:01:25.799
gonna do some activities, and I have to get

0:01:25.799,0:01:29.329
your attention somehow, so, that's effective.

0:01:29.329,0:01:31.319
For now, I would like you to. We've been

0:01:31.319,0:01:33.920
sitting all day, right? And how can you keep

0:01:33.920,0:01:36.100
your brain going if you're sitting? So I want

0:01:36.100,0:01:38.170
you to, to stand up and take a three

0:01:38.170,0:01:41.670
minute stretch break, if you're able to stand.[br]And

0:01:41.670,0:01:44.289
introduce yourself to your neighbors. So you[br]have three

0:01:44.289,0:01:51.289
minutes.

0:01:53.329,0:02:00.329
Wow. You guys are so good at that. This

0:02:03.899,0:02:07.850
is really great. One of my favorite things[br]about

0:02:07.850,0:02:12.080
that activity is that everyone, every time[br]I do

0:02:12.080,0:02:16.190
something like that, people tell me, nerds[br]won't do

0:02:16.190,0:02:18.190
activities. They won't stand up. They won't[br]talk to

0:02:18.190,0:02:21.430
each other. That's crazy. And every time it[br]goes

0:02:21.430,0:02:23.840
over gang busters. In fact, I think we gained

0:02:23.840,0:02:26.500
fifty people just cause we were making tons[br]of

0:02:26.500,0:02:29.630
noise. That's good.

0:02:29.630,0:02:33.960
We're gonna talk about inspiration, partly.[br]Every, every RailsConf,

0:02:33.960,0:02:36.470
I go for the inspiration track. They don't[br]actually

0:02:36.470,0:02:39.430
have that listed. But there's always clearly[br]those talks.

0:02:39.430,0:02:41.210
I'm going to try and inspire you to take

0:02:41.210,0:02:48.060
action on education at home.

0:02:48.060,0:02:50.740
I have a one point takeaway, because you've[br]been,

0:02:50.740,0:02:53.050
like, how much, how much knowledge can you[br]really

0:02:53.050,0:02:56.700
retain in a day of conferencing? So, I want

0:02:56.700,0:02:59.340
you to remember one thing, and, and that's[br]that

0:02:59.340,0:03:03.320
internal education is easy. I'm gonna start[br]around Monday.

0:03:03.320,0:03:05.060
Hopefully you'll be able to say that by the

0:03:05.060,0:03:07.150
end of the talk.

0:03:07.150,0:03:11.070
But, two point takeaway, cause there's slightly[br]more content,

0:03:11.070,0:03:14.460
is that you don't need to know everything[br]to

0:03:14.460,0:03:18.930
teach. And also that education isn't particularly[br]expensive or

0:03:18.930,0:03:24.290
hard to do. I make it look difficult because

0:03:24.290,0:03:28.860
that's how I get paid. But you don't have

0:03:28.860,0:03:30.770
to do it that way.

0:03:30.770,0:03:33.170
So, I had a number of. I had a

0:03:33.170,0:03:37.930
number of titles that my wife vetoed. One[br]of

0:03:37.930,0:03:41.210
them is Covert Education: Sneaking in Education[br]Without Them

0:03:41.210,0:03:46.220
Knowing. I also had, How to Education When[br]You

0:03:46.220,0:03:48.870
Don't Know What the Hell You're Doing, which[br]is

0:03:48.870,0:03:50.060
very true.

0:03:50.060,0:03:53.760
But, like I said, they got vetoed. So, like,

0:03:53.760,0:03:56.170
like I said, my name is Chuck Lauer Vose.

0:03:56.170,0:03:57.680
I have bright hair. You can find me around

0:03:57.680,0:04:00.260
the conference if you have questions about[br]education. I

0:04:00.260,0:04:05.350
like ferrets, food, photography. I wish photography[br]had an

0:04:05.350,0:04:07.760
f cause I'm kind of like that. I was

0:04:07.760,0:04:10.240
a founder of the Portland Code School and[br]I

0:04:10.240,0:04:15.670
am an education engineer at New Relic.

0:04:15.670,0:04:20.738
Also I like magnets and ponies and pets wearing

0:04:20.738,0:04:23.470
clothes. And my coworkers are jerks.

0:04:23.470,0:04:26.810
But I love them.

0:04:26.810,0:04:31.930
So, first I want to start and talk about

0:04:31.930,0:04:35.690
some inspiration from myself. Akira Matsuda,[br]who, I don't

0:04:35.690,0:04:38.280
know if he's in the, in the room at

0:04:38.280,0:04:40.910
the moment, but was just doing a talk over

0:04:40.910,0:04:42.740
there. Two years ago I saw him at Ruby

0:04:42.740,0:04:45.870
on Ales. And the thing that was so cool

0:04:45.870,0:04:49.139
was that at the time, this was, I guess

0:04:49.139,0:04:52.340
this was 2012, he, he didn't speak a lot

0:04:52.340,0:04:55.870
of English. And he decided he wanted to talk

0:04:55.870,0:04:58.270
through code, cause we all, it was our common

0:04:58.270,0:05:03.460
language, right. And he was very nervous.[br]He was

0:05:03.460,0:05:07.220
incredibly nervous. But the thing he did,[br]by accident,

0:05:07.220,0:05:10.970
was by, he very clearly demonstrated what[br]he expected

0:05:10.970,0:05:13.750
of the audience. What he said at the beginning

0:05:13.750,0:05:16.000
was, at the beginning of his talk was, he

0:05:16.000,0:05:19.500
said, every time I pause, I want you to

0:05:19.500,0:05:23.200
reassure me by clapping.

0:05:23.200,0:05:24.680
And so I want to ask you to do

0:05:24.680,0:05:26.520
the same thing. This is my first talk and

0:05:26.520,0:05:28.780
I'm, I'm a little nervous. I'll be honest.[br]So

0:05:28.780,0:05:31.020
every time I have like a, a, you see,

0:05:31.020,0:05:33.060
like a big title slide or something, or every

0:05:33.060,0:05:36.580
time I, I pause and, and look nervous, I

0:05:36.580,0:05:40.590
want you to just, like, applause the shit[br]out

0:05:40.590,0:05:43.520
of me. That would be really helpful for me.

0:05:43.520,0:05:50.520
Thank you so much. That was so much better

0:05:52.700,0:05:55.550
than I had planned.

0:05:55.550,0:05:58.300
OK. So, I want to talk about how I

0:05:58.300,0:06:01.480
got started in education. And unfortunately,[br]it's an incredibly

0:06:01.480,0:06:04.310
embarrassing story for me. How many of you[br]know

0:06:04.310,0:06:08.840
Eve online? All right. So, you all know that

0:06:08.840,0:06:14.160
this is the, like, the nerdiest, nerdiest[br]MMO game,

0:06:14.160,0:06:18.610
commonly referred to as spreadsheets in space.[br]So, that's

0:06:18.610,0:06:20.900
how I got started teaching.

0:06:20.900,0:06:24.180
And the reason is that, you know, this is

0:06:24.180,0:06:27.680
the, sort of, common learning curve thing.[br]Eve is,

0:06:27.680,0:06:30.840
Eve is the black line with the dead bodies

0:06:30.840,0:06:34.919
everywhere, and it's so true. In fact, it's[br]so

0:06:34.919,0:06:38.050
difficult to learn, there's an entire alliance[br]of, I

0:06:38.050,0:06:42.360
think, last count, 2,000 people all educating[br]each other,

0:06:42.360,0:06:44.680
because it's just that damn hard.

0:06:44.680,0:06:49.889
Well, not satisfied to, to just join Eve,[br]or

0:06:49.889,0:06:52.800
the Eve University, I wanted to do my own

0:06:52.800,0:06:55.190
thing. They were doing, they weren't doing[br]what I

0:06:55.190,0:06:56.990
wanted to do at the time. So I started

0:06:56.990,0:07:00.150
my own guild and we got eighty people, which

0:07:00.150,0:07:03.230
I think was a huge success. We had weekly

0:07:03.230,0:07:06.610
speaking events by prominent PVP players.[br]But it was

0:07:06.610,0:07:09.710
the first time I'd done public speaking, ever,[br]and

0:07:09.710,0:07:12.680
I have to say that, that was way more

0:07:12.680,0:07:16.750
intense and way more indicting than space[br]piracy or

0:07:16.750,0:07:21.630
PVP. Just so, so scary.

0:07:21.630,0:07:27.139
After that, I, apparently added in a lot of

0:07:27.139,0:07:33.419
animation slides. Burnside Digital was a forty[br]person company.

0:07:33.419,0:07:37.000
This was actually at work, now. But, education[br]was

0:07:37.000,0:07:39.699
not a thing. It was something that I had

0:07:39.699,0:07:43.639
to sort of hack in around the edges. I

0:07:43.639,0:07:46.220
still, at this point, didn't realize I was[br]educating,

0:07:46.220,0:07:48.690
but I was doing things like lightning talks[br]and

0:07:48.690,0:07:51.600
little jazzy rolls.

0:07:51.600,0:07:53.479
So I started small and I, I tried to

0:07:53.479,0:07:55.729
share success with other people, and it, it[br]actually

0:07:55.729,0:07:58.490
went really well. By the end we had lightning

0:07:58.490,0:08:01.460
talks that the entire company came to and[br]were

0:08:01.460,0:08:05.690
wildly heralded, and we started seeing other[br]things popping

0:08:05.690,0:08:09.509
up, like pair programming workshops and other[br]cool things.

0:08:09.509,0:08:12.270
So, it was really neat to, to not have

0:08:12.270,0:08:15.520
any mandate to do this and still find ways

0:08:15.520,0:08:17.740
to, to take a little bit of time each

0:08:17.740,0:08:20.900
week, and as it was successful, it grew and

0:08:20.900,0:08:23.479
grew and we got more financing and, and we

0:08:23.479,0:08:25.740
were able to buy lunch for everyone. It was

0:08:25.740,0:08:30.020
just cool to demonstrate that success.

0:08:30.020,0:08:32.698
Sort of still at that, that school, or at

0:08:32.698,0:08:35.698
that company, Burnside Digital, I started[br]an intern program

0:08:35.698,0:08:40.490
gone terribly wrong. And I say it went terribly

0:08:40.490,0:08:42.578
wrong because it was supposed to be three[br]people

0:08:42.578,0:08:46.389
every three months and ended up being seventeen[br]people

0:08:46.389,0:08:48.630
shortly afterwards.

0:08:48.630,0:08:50.320
But I still didn't know how to teach. I

0:08:50.320,0:08:52.740
still had no idea. In fact I, I think

0:08:52.740,0:08:55.310
I'd only barely accepted the fact that I might

0:08:55.310,0:08:57.910
educating at that point. But I had a really

0:08:57.910,0:08:59.930
smart guy talk to me in the beginning, and

0:08:59.930,0:09:03.070
he said that an educator, at least in the

0:09:03.070,0:09:07.029
maths and technologies, is not someone who[br]knows everything.

0:09:07.029,0:09:09.710
It's someone who creates a space where people[br]can

0:09:09.710,0:09:13.020
learn. I think that's such a crazy difference[br]of

0:09:13.020,0:09:17.040
thought to say, to realize that they weren't[br]expecting

0:09:17.040,0:09:20.190
me to know all the things. Just to set

0:09:20.190,0:09:22.740
up a place where people could go and read

0:09:22.740,0:09:26.480
their book and, and get it done right.

0:09:26.480,0:09:28.850
And I can definitely say that PCS was the

0:09:28.850,0:09:32.710
most inspiring experience of my life. Definitely[br]the most

0:09:32.710,0:09:36.200
proud. I am still connected to all the students.

0:09:36.200,0:09:39.200
And it still kind of, I don't know if

0:09:39.200,0:09:41.649
it's the highlight of my life. It kind of

0:09:41.649,0:09:42.860
makes me sad to think that that might be

0:09:42.860,0:09:45.839
in the past. But I wonder what I go

0:09:45.839,0:09:47.000
towards next.

0:09:47.000,0:09:49.770
Now, now is different, though. I work for[br]New

0:09:49.770,0:09:55.370
Relic, and New Relic really cares about education.[br]And

0:09:55.370,0:09:57.940
I didn't, I didn't quite know how much they

0:09:57.940,0:10:04.080
cared about it until month six. But, and so

0:10:04.080,0:10:07.390
I, I work on building internal education for[br]engineers.

0:10:07.390,0:10:12.460
They're way smarter than me. Like, terrifyingly,[br]frighteningly smarter

0:10:12.460,0:10:16.110
than me, and I, I can't teach them anything.

0:10:16.110,0:10:19.740
I literally don't know anything more than[br]them.

0:10:19.740,0:10:22.640
But I can create a space for learning. And

0:10:22.640,0:10:25.709
I, I can, I can help do some things

0:10:25.709,0:10:29.480
that allow engineers the, the extra time to[br]get

0:10:29.480,0:10:31.459
back to their day life. Like, they can communicate

0:10:31.459,0:10:33.529
to me and then I can build curriculum for

0:10:33.529,0:10:36.270
them. So, like, I can do things there. And

0:10:36.270,0:10:38.709
I can help organize events, too, which is[br]a

0:10:38.709,0:10:41.649
huge time sink for most engineers. Believe[br]it or

0:10:41.649,0:10:44.270
not, engineers are not good at organizing[br]events for

0:10:44.270,0:10:46.330
the most part.

0:10:46.330,0:10:49.540
So that's something I can do. So this was,

0:10:49.540,0:10:51.410
this was our mandate when I first talked to

0:10:51.410,0:10:54.730
them at New Relic. Make the already awesome[br]engineers

0:10:54.730,0:10:59.330
at New Relic awesomer. It's like, ah, that's[br]cool.

0:10:59.330,0:10:59.990
Holy shit.

0:10:59.990,0:11:03.800
I don't know how to do that. Like, I've

0:11:03.800,0:11:05.810
been trying, I've been applying here for ten[br]years.

0:11:05.810,0:11:07.760
I, I can't, like, I want to come here

0:11:07.760,0:11:14.760
so I can level up. Wow. That's super intense.

0:11:23.680,0:11:26.029
I totally have to recommend that. It's like[br]the

0:11:26.029,0:11:27.130
best tactic ever.

0:11:27.130,0:11:29.420
OK. So, you don't need to know everything.[br]That's

0:11:29.420,0:11:30.810
the one thing I want you to take away

0:11:30.810,0:11:34.010
from this. Well, OK. That's one of the three.

0:11:34.010,0:11:36.010
I kind of lied. You don't have to know

0:11:36.010,0:11:39.870
everything. You need to be passionate and[br]inspiring and

0:11:39.870,0:11:42.100
you need to give of yourself in this activity.

0:11:42.100,0:11:45.610
I still have no idea what I am doing.

0:11:45.610,0:11:50.800
I'm learning it, too. And you can do it.

0:11:50.800,0:11:57.800
OK. Activities. So, I want you to spend thirty

0:12:02.610,0:12:06.459
seconds thinking about an effective educative[br]experience from your

0:12:06.459,0:12:08.040
past. I want you to share this with your

0:12:08.040,0:12:15.040
neighbor. Two minutes. I'll raise my hand.

0:12:19.839,0:12:26.839
Wow. That is like half the time. You are

0:12:27.779,0:12:31.480
continually impressive to me.

0:12:31.480,0:12:38.480
So. OK. So, a good educator pushes people[br]out

0:12:43.040,0:12:46.010
of their comfort zone. I know that most everyone

0:12:46.010,0:12:50.040
else. I haven't seen another presentation[br]where people have

0:12:50.040,0:12:53.250
forced you to talk to people. And I think

0:12:53.250,0:12:57.290
it's important. So, I really like, I really[br]like

0:12:57.290,0:12:59.580
that quote. And I like this image in general.

0:12:59.580,0:13:01.490
If we're growing, we're always going to be[br]out

0:13:01.490,0:13:05.459
of our comfort zone. So, in some ways, you

0:13:05.459,0:13:08.640
know, we, we talked about, an educator is[br]just

0:13:08.640,0:13:11.330
someone who creates an effective space for[br]learning. And

0:13:11.330,0:13:13.700
part of that is pushing people. You saw me

0:13:13.700,0:13:17.279
walking around, and if anyone wasn't talking,[br]I'd force

0:13:17.279,0:13:21.790
them to talk to me. Which is way scarier.

0:13:21.790,0:13:24.490
So I think that's a, that's a huge part.

0:13:24.490,0:13:27.240
Who knows these guys?

0:13:27.240,0:13:32.050
Yeah. Everyone. This is Bill Nye and Neal[br]Degrasse

0:13:32.050,0:13:34.519
Tyson. I didn't know Neal Degrasse Tyson when[br]I

0:13:34.519,0:13:36.390
was a kid, but Bill Nye I sure as

0:13:36.390,0:13:40.180
hell knew. And I really love how much they,

0:13:40.180,0:13:43.860
they inspire people. That seems to be their,[br]their

0:13:43.860,0:13:46.390
main thing, now, right? I know that, I know

0:13:46.390,0:13:48.360
Neal Degrasse Tyson, at least, still has a[br]class

0:13:48.360,0:13:50.760
room somewhere. But I don't know where it[br]is.

0:13:50.760,0:13:53.529
His, his primary thing for me is just the

0:13:53.529,0:13:57.399
inspiration to continue, to continue learning.[br]He keeps exposing

0:13:57.399,0:14:00.240
me to new, to new things about space that

0:14:00.240,0:14:03.839
I never thought about before. And for me,[br]when

0:14:03.839,0:14:07.230
I educate you, I'm exp- I'm gonna expose you

0:14:07.230,0:14:10.350
to the idea that you could, in fact, do

0:14:10.350,0:14:13.380
these things. You could be the teacher.

0:14:13.380,0:14:15.320
And I hope that when you go home and

0:14:15.320,0:14:18.180
talk to people, you'll inspire them to learn[br]the

0:14:18.180,0:14:21.360
code that you're thinking about.

0:14:21.360,0:14:23.350
The last thing I think a good educator does

0:14:23.350,0:14:26.829
is, gives of themselves out of love. And I

0:14:26.829,0:14:30.160
think this really applies to the open source[br]community

0:14:30.160,0:14:33.120
as well and the open source ethic. And, I,

0:14:33.120,0:14:36.640
this is, this is partly a preparation for[br]you,

0:14:36.640,0:14:41.470
that education may take some time outside[br]of work.

0:14:41.470,0:14:44.390
Sometimes. But so does open source. And I[br]can

0:14:44.390,0:14:46.610
tell you that it's worth it.

0:14:46.610,0:14:49.910
So turn to your neighbor and give them a

0:14:49.910,0:14:50.120
high five.

0:14:50.120,0:14:57.120
I don't, I don't think this would work in

0:15:13.760,0:15:18.279
many other communities than the Ruby community.[br]So, I,

0:15:18.279,0:15:22.050
I actually thought about making that activity,[br]applaud for

0:15:22.050,0:15:24.550
the next thing only by using your neighbor's[br]hand.

0:15:24.550,0:15:28.680
But I think that'd be very difficult.

0:15:28.680,0:15:32.399
How many of you have seen this XKCD strip

0:15:32.399,0:15:37.070
about nerd sniping? If you haven't. So, I[br]taught

0:15:37.070,0:15:39.610
my wife this a little while ago, that one

0:15:39.610,0:15:41.550
of the. So nerd sniping is where you just

0:15:41.550,0:15:46.100
sort of, you say one little thing that forces

0:15:46.100,0:15:49.029
someone to just spawn off, like, a number[br]of

0:15:49.029,0:15:53.810
different thought processes. It's basically[br]a mental fork bomb,

0:15:53.810,0:15:55.510
if you know that term.

0:15:55.510,0:15:58.279
And, one of the best ways, and this is

0:15:58.279,0:16:00.709
a very dangerous tool. I'm giving you very[br]powerful

0:16:00.709,0:16:03.070
tools here. One of the best ways to do

0:16:03.070,0:16:06.320
this is to say, hey Joe, what's the most

0:16:06.320,0:16:09.149
efficient way to do whatever? Doesn't even[br]matter. What's

0:16:09.149,0:16:14.209
the most efficient way to sweep the floor?[br]They're

0:16:14.209,0:16:15.339
done.

0:16:15.339,0:16:19.459
So, efficient is this funny word. I'm talking[br]about

0:16:19.459,0:16:25.800
being an efficient educator, and so I apologize[br]in

0:16:25.800,0:16:30.820
advance, cause I, I hope this destroys you.[br]Mostly

0:16:30.820,0:16:33.579
I'm gonna talk about some, one of the things

0:16:33.579,0:16:35.560
you mentioned was, how do you create a space

0:16:35.560,0:16:37.889
conducive to learning? Is it a physical space?[br]Is

0:16:37.889,0:16:40.160
it an actual thing? Like, do you have to

0:16:40.160,0:16:43.070
have a classroom? And the answer is, no, it

0:16:43.070,0:16:45.970
is not generally a physical space. However,[br]it does

0:16:45.970,0:16:48.740
tend to involve some real estate somewhere.[br]But it

0:16:48.740,0:16:50.600
could be a mixed use space. It could be

0:16:50.600,0:16:52.490
the couches. Whatever.

0:16:52.490,0:16:55.209
So, the first one. My most favorite. The place

0:16:55.209,0:16:58.970
I started was lightning talks. And the thing[br]I've

0:16:58.970,0:17:02.519
seen work the most was thirty to sixty minutes

0:17:02.519,0:17:05.849
before lunch on Friday. And the reason I think

0:17:05.849,0:17:10.109
that works is that, as you, as you finish

0:17:10.109,0:17:13.148
the talks, people can continue their discussion[br]through lunch.

0:17:13.148,0:17:14.409
Very effective.

0:17:14.409,0:17:17.130
The other thing is that if it goes well,

0:17:17.130,0:17:18.839
you can move it back by thirty minutes and

0:17:18.839,0:17:22.429
get your company to buy lunch, thus increasing[br]your

0:17:22.429,0:17:26.689
happiness and your number of people coming.[br]Which is

0:17:26.689,0:17:27.349
great.

0:17:27.349,0:17:30.010
Lightning talks are super easy to do. You[br]just

0:17:30.010,0:17:31.549
need to find a couple people who can do

0:17:31.549,0:17:34.750
five to ten minute talks on whatever. I've[br]seen

0:17:34.750,0:17:38.080
effective lightning talks done with no technical[br]content. I

0:17:38.080,0:17:41.210
would recommend some technical content. Just,[br]you know, for

0:17:41.210,0:17:41.740
reasons.

0:17:41.740,0:17:44.360
But I've seen, I've seen lightning talks that[br]were

0:17:44.360,0:17:47.630
very well-received on homebrewing. In fact,[br]I've seen entire

0:17:47.630,0:17:51.720
presentations on homebrewing. I've also seen[br]really effective ones

0:17:51.720,0:17:54.049
where you demo a product. Especially if you[br]have

0:17:54.049,0:17:56.390
a big thing, like New Relic. It would be

0:17:56.390,0:17:58.530
really useful to me if I could just see

0:17:58.530,0:18:01.770
one person's take on one feature every week.[br]I

0:18:01.770,0:18:03.940
might actually make it through my product[br]by the

0:18:03.940,0:18:08.450
end of three years. It's so big.

0:18:08.450,0:18:10.700
But also showing off a new gem or just

0:18:10.700,0:18:13.710
generally inspiring the people around you.[br]This, education is

0:18:13.710,0:18:16.140
so much about inspiring people. You can't[br]force people

0:18:16.140,0:18:19.350
to learn, right. You can't, well, you can[br]sit

0:18:19.350,0:18:20.880
them down if you have the mandate, but they

0:18:20.880,0:18:22.700
don't have to learn unless they really want[br]to.

0:18:22.700,0:18:24.120
So, it's all about inspiration.

0:18:24.120,0:18:26.320
And the last pro tip I have for you

0:18:26.320,0:18:30.360
about lightning talks is that, if you bring[br]food,

0:18:30.360,0:18:33.169
they will come. That's great. So that's how[br]we

0:18:33.169,0:18:35.910
ended up with a whole company basically showing[br]up

0:18:35.910,0:18:39.220
every single Friday to an event that involved[br]sitting

0:18:39.220,0:18:41.840
on the couches. Which I realize is probably[br]not

0:18:41.840,0:18:45.570
that hard of a proposition, but.

0:18:45.570,0:18:48.010
So the other, the other one, some of my

0:18:48.010,0:18:50.870
coworkers have been working on this recently.[br]Mob refactors.

0:18:50.870,0:18:53.830
In fact, Kayla?? (00:18:53) was the person[br]who introduced

0:18:53.830,0:18:56.150
me to this idea that you get everyone in

0:18:56.150,0:18:59.260
a room, pick some bit of code you really

0:18:59.260,0:19:02.710
want to hack on, and everyone hacks on it

0:19:02.710,0:19:04.240
together.

0:19:04.240,0:19:07.580
It's important to review the code, not the[br]author.

0:19:07.580,0:19:09.419
Because that can be really offensive to the[br]author.

0:19:09.419,0:19:11.270
Especially if they're in the room. And if[br]they're

0:19:11.270,0:19:13.230
not in the room, that could just be bad

0:19:13.230,0:19:16.520
in general. But you rewrite the code together,[br]and

0:19:16.520,0:19:18.390
then, and this is the part that kind of

0:19:18.390,0:19:21.070
blows my mind, you throw it out afterwards.

0:19:21.070,0:19:24.490
It's like mind maps. They're not really that[br]helpful

0:19:24.490,0:19:26.900
after the fact. And the code you write during

0:19:26.900,0:19:30.020
the mob refactor is probably bad. But the[br]conversation

0:19:30.020,0:19:32.299
you have during a mob refactor is very good.

0:19:32.299,0:19:35.040
So, this has been working really well for[br]us,

0:19:35.040,0:19:38.000
and, in fact, looking back on it, I saw

0:19:38.000,0:19:40.160
groups doing it. But it wasn't called mob[br]refactoring.

0:19:40.160,0:19:41.870
I didn't know what it was called then. I

0:19:41.870,0:19:43.570
just saw them doing it, and it being really

0:19:43.570,0:19:46.549
effective.

0:19:46.549,0:19:50.390
Pair programming is something that everyone[br]knows they're supposed

0:19:50.390,0:19:52.530
to be doing, right. But no, none of us

0:19:52.530,0:19:56.980
do. Because it's hard. And, and the thing[br]people

0:19:56.980,0:20:00.190
don't talk about is that, pair programming,[br]to me,

0:20:00.190,0:20:04.580
is a trade off of speed for quality. And,

0:20:04.580,0:20:07.179
and I think that's really important. So if[br]you

0:20:07.179,0:20:10.130
find yourself, or your product in a place[br]where

0:20:10.130,0:20:12.000
things are not going as smoothly as you would

0:20:12.000,0:20:16.100
like. I don't know if anyone's had that problem.

0:20:16.100,0:20:18.000
Pairing may very well be one of the, the

0:20:18.000,0:20:20.400
big power tools to look at.

0:20:20.400,0:20:22.500
So I have two, two sneaky little methods to

0:20:22.500,0:20:24.630
get pairing happening, because I know a lot[br]of

0:20:24.630,0:20:27.640
you have tried getting your company to pair.[br]You've

0:20:27.640,0:20:30.520
tried, like, getting a manager mandate and,[br]and they

0:20:30.520,0:20:33.330
can't make it happen. There's two methods[br]that have

0:20:33.330,0:20:34.220
worked well at New Relic.

0:20:34.220,0:20:36.830
So, the first one, is my method, is called

0:20:36.830,0:20:40.600
the sneaky monitor. And, what you do here,[br]is

0:20:40.600,0:20:42.240
you set aside from time, like you make an

0:20:42.240,0:20:45.309
appointment with your, your team mate, and[br]you literally

0:20:45.309,0:20:49.210
bring your monitor to their desk. And it's[br]annoying.

0:20:49.210,0:20:50.910
Because then you're gonna sweep like half[br]of their

0:20:50.910,0:20:54.510
shit off their desk. And then at the end,

0:20:54.510,0:20:56.090
you try to be a nice citizen. You help

0:20:56.090,0:20:58.880
them, like, put all the things back in order,

0:20:58.880,0:21:00.150
and you know, maybe it's the first time their

0:21:00.150,0:21:02.960
desk has ever been dusted. But that's cool.[br]It's

0:21:02.960,0:21:03.380
nice.

0:21:03.380,0:21:06.000
And then the next week you come back again

0:21:06.000,0:21:08.080
and you sweep all the shit off their desk

0:21:08.080,0:21:10.660
and put your monitor there. And by the third

0:21:10.660,0:21:12.860
week, you know, maybe they just haven't put[br]their

0:21:12.860,0:21:16.140
desk back into shape, and you just plop your

0:21:16.140,0:21:18.860
monitor down and, and by the fourth week,[br]you

0:21:18.860,0:21:22.260
find a, a little monitor there. You're like,[br]aw,

0:21:22.260,0:21:25.039
that's nice. Thank you. And then by the fifth

0:21:25.039,0:21:27.549
week, you've got actual monitor there, and[br]you thank

0:21:27.549,0:21:30.370
the IT people and, and then you go find

0:21:30.370,0:21:33.840
someone else and start it again.

0:21:33.840,0:21:37.240
And I've, I've, it sounds silly, right. You[br]can

0:21:37.240,0:21:39.720
only touch one person at a time. But then,

0:21:39.720,0:21:43.169
then they start taking their monitor somewhere,[br]after they've

0:21:43.169,0:21:45.780
seen the fun of it. And then you've got

0:21:45.780,0:21:47.799
two. Two people doing it. And I've seen this

0:21:47.799,0:21:51.150
happening at New Relic to, to both great affect

0:21:51.150,0:21:54.299
and great detriment. Because we're totally[br]out of space.

0:21:54.299,0:21:56.530
And now I see these monitor, like, pairing[br]stations

0:21:56.530,0:21:59.190
popping up everywhere, and the management[br]is pissed at

0:21:59.190,0:22:02.240
me cause I've taught them pairing. And so.

0:22:02.240,0:22:05.640
There was another cool method that came up[br]recently

0:22:05.640,0:22:09.280
that I really like. This is Emily's method.[br]Emily

0:22:09.280,0:22:13.090
Heinleind in the Insights team, and what she[br]recommended

0:22:13.090,0:22:16.260
was sending out an open invite to anyone who

0:22:16.260,0:22:20.090
wants to try pairing, to bring their monitor[br]to

0:22:20.090,0:22:22.490
the lunch room, and I'll, I'll find you a

0:22:22.490,0:22:25.480
buddy to work on for that one hour, or

0:22:25.480,0:22:28.429
whatever. We'll talk about some style. Some[br]thing you

0:22:28.429,0:22:32.380
can practice. And then go to town. That's[br]it.

0:22:32.380,0:22:33.780
It's a great way to get those who are

0:22:33.780,0:22:37.289
already interested in it going, because they[br]don't have

0:22:37.289,0:22:38.799
friends who they can do it with on their

0:22:38.799,0:22:41.679
team, maybe. So they can't practice, and there,[br]therefore

0:22:41.679,0:22:43.830
they can't well know well enough how to convert

0:22:43.830,0:22:44.970
their team mate. They just don't know enough[br]yet.

0:22:44.970,0:22:48.330
It's a great idea.

0:22:48.330,0:22:52.100
There's only a couple more. So workshops.[br]I mentioned

0:22:52.100,0:22:55.740
these. Basically, you pick a theme. We did[br]this

0:22:55.740,0:22:57.610
maybe a week ago on refactoring, and it was

0:22:57.610,0:23:02.289
so cool. So we, Katie Miller picked a, a

0:23:02.289,0:23:07.570
topic. Some Rails Cast on the service object[br]pattern.

0:23:07.570,0:23:09.850
So we watched, we all watched the Rails Cast.

0:23:09.850,0:23:11.730
She showed us, like, ten minutes of her code

0:23:11.730,0:23:13.669
where she tried to apply that and we talked

0:23:13.669,0:23:15.190
about it a little bit. And then for forty

0:23:15.190,0:23:18.080
minutes we paired on trying to do that on

0:23:18.080,0:23:21.039
a random snippet of code, to various effect.[br]You

0:23:21.039,0:23:22.940
know, sometimes it didn't work. Sometimes[br]it did.

0:23:22.940,0:23:25.740
But it was really cool. And then for the

0:23:25.740,0:23:28.049
last twenty minutes we, we came back together[br]and

0:23:28.049,0:23:31.340
we all demoed. And it was so, like, I

0:23:31.340,0:23:33.700
feel like I got two days of education out

0:23:33.700,0:23:35.630
of that hour and a half. And it was

0:23:35.630,0:23:37.870
shocking to me. I mean, not only was I

0:23:37.870,0:23:42.830
exhausted afterwards, which, maybe not super[br]great, but I

0:23:42.830,0:23:45.309
really felt like I learned a lot. And it's,

0:23:45.309,0:23:47.720
it's an education experience I had never had[br]before.

0:23:47.720,0:23:52.600
I'd never tried this. So it was really cool.

0:23:52.600,0:23:59.600
Thank you. I. I have to tell you, like,

0:24:04.230,0:24:06.500
I've been rushing a little bit, because I[br]was

0:24:06.500,0:24:10.570
worried if I paused long enough that you,[br]that

0:24:10.570,0:24:12.150
you were gonna clap at me again. I feel

0:24:12.150,0:24:14.549
like, this is, this is actually ideal though.[br]Like,

0:24:14.549,0:24:16.760
I would rather feel embarrassed by how often[br]someone

0:24:16.760,0:24:20.220
is clapping than the opposite. So this is[br]good.

0:24:20.220,0:24:23.600
So, this one, this one I've only seen a

0:24:23.600,0:24:27.700
couple times at New Relic, but it was amazing.

0:24:27.700,0:24:30.620
This was literally one of the most amazing[br]things

0:24:30.620,0:24:33.760
I have ever seen or experienced. And it was

0:24:33.760,0:24:35.760
a total accident. They had no idea they were

0:24:35.760,0:24:37.730
doing it. I only later found out it has

0:24:37.730,0:24:39.200
a name, later.

0:24:39.200,0:24:41.630
Basically, all of our smartest engineers got[br]around the

0:24:41.630,0:24:43.929
table, like they usually do. But this time,[br]there

0:24:43.929,0:24:46.020
were too many of them to have the discussion,

0:24:46.020,0:24:48.000
so they did it in our lunch room. And

0:24:48.000,0:24:50.280
our lunch room has two monitors that are paired

0:24:50.280,0:24:53.630
together. And it's also open enough that anyone[br]could

0:24:53.630,0:24:56.169
hear. So they were sitting around the little[br]table

0:24:56.169,0:24:58.690
talking, and what I noticed was that there[br]was

0:24:58.690,0:25:02.559
a growing crowd of about forty people listening[br]and

0:25:02.559,0:25:05.010
looking at the second monitor, the paired[br]monitor.

0:25:05.010,0:25:07.350
And they were discussing amongst themselves.[br]They were clarifying

0:25:07.350,0:25:11.580
the concepts. Because the super nerds were[br]over here

0:25:11.580,0:25:14.120
talking about this really hard concept, and[br]we were

0:25:14.120,0:25:15.659
just trying to understand what the hell they[br]were

0:25:15.659,0:25:18.620
talking about. But it was really cool to hear

0:25:18.620,0:25:21.730
our elders speaking. Like, what do they, what[br]do

0:25:21.730,0:25:24.360
they worry about during the day? I don't know.

0:25:24.360,0:25:29.340
And, and, and also these, these conversations[br]are normally,

0:25:29.340,0:25:33.789
like, closed-door. You don't normally have[br]any impact in

0:25:33.789,0:25:36.789
this. And so, being able to like, sort of

0:25:36.789,0:25:40.900
listen in was definitely, like, one of the[br]most

0:25:40.900,0:25:43.600
enlightening and eye-opening things I think[br]I have seen

0:25:43.600,0:25:46.110
in a long time. So I would highly recommend

0:25:46.110,0:25:47.900
something like this. And I think this works[br]for

0:25:47.900,0:25:49.960
anything. I think this works at the director[br]level.

0:25:49.960,0:25:53.350
Like, as long as you're not talking about[br]employees,

0:25:53.350,0:25:56.870
I would love to hear what your VPs or

0:25:56.870,0:26:00.669
your executives are talking about. Super cool.

0:26:00.669,0:26:05.640
And then, I think this is the second to

0:26:05.640,0:26:09.370
last one. But the last real one. So, the

0:26:09.370,0:26:11.860
last one, I had never heard of this concept,

0:26:11.860,0:26:13.690
but now that I see it in effect, I

0:26:13.690,0:26:17.080
love it. Basically, when you get a new hire,

0:26:17.080,0:26:20.230
assign someone to them for a day. It's nothing

0:26:20.230,0:26:26.250
big. Maybe if, maybe if you have, have the

0:26:26.250,0:26:29.980
resources, you can assign someone half time[br]for two

0:26:29.980,0:26:32.400
weeks. Or maybe even four weeks.

0:26:32.400,0:26:36.010
And what I can tell you is that if

0:26:36.010,0:26:39.830
you do that, so when New Relic onboards we

0:26:39.830,0:26:41.679
think it takes about six months for someone[br]to

0:26:41.679,0:26:43.909
truly get up to speed, and I actually agree

0:26:43.909,0:26:47.010
with this. What we've found is that if you

0:26:47.010,0:26:49.460
have an onboarding buddy helping you through[br]that first

0:26:49.460,0:26:53.880
month, it drops to about three months. Which[br]is

0:26:53.880,0:26:57.190
crazy. You get one, one engineer's half time[br]for

0:26:57.190,0:27:00.570
one month, and that's three months of extra[br]productivity.

0:27:00.570,0:27:04.370
That is money. That is a lot of money.

0:27:04.370,0:27:06.520
Huge. Huge difference for us.

0:27:06.520,0:27:09.090
So, we now do this a hundred percent of

0:27:09.090,0:27:10.919
people, come into New Relic and they have[br]a

0:27:10.919,0:27:15.350
person guaranteed for four weeks, if not two[br]people,

0:27:15.350,0:27:17.429
dedicated to them, in addition to their team.[br]And

0:27:17.429,0:27:22.789
one of them is usually me. So very cool.

0:27:22.789,0:27:26.880
The last one. Dedicated trainers. Hmm. I wouldn't[br]recommend

0:27:26.880,0:27:29.370
it. I mean, unless you have a lot of

0:27:29.370,0:27:33.460
people, or the quality of training is, like,[br]absolutely

0:27:33.460,0:27:37.659
critical, or. But, it's just, the dedicated[br]trainers have

0:27:37.659,0:27:40.559
to be crazy efficient. And so, if you're at

0:27:40.559,0:27:42.659
the size where you have two, three, four hundred

0:27:42.659,0:27:46.730
people. Yeah. All right. Dedicated trainer[br]time. But most

0:27:46.730,0:27:48.450
of us aren't there. Most of us are forty

0:27:48.450,0:27:55.039
person companies, right.

0:27:55.039,0:28:02.039
You know, I'm just reading the slide. Sorry,[br]I

0:28:06.150,0:28:07.049
forget what these are. Yeah. Turn to your[br]neighbor.

0:28:07.049,0:28:10.240
Talk very, very briefly. Not three minutes.[br]About what

0:28:10.240,0:28:12.240
these have tried, or what, which of these[br]you've

0:28:12.240,0:28:14.539
tried and which you think would work in your

0:28:14.539,0:28:15.390
work.

0:28:15.390,0:28:20.370
And I'll tell you the secrets.

0:28:20.370,0:28:25.350
I'm sorry we had to cut that one short.

0:28:25.350,0:28:30.309
I'm running out of time. It's all the clapping.

0:28:30.309,0:28:34.140
OK. I, my plan for your organization. If you

0:28:34.140,0:28:35.980
do this, you will have education and I will

0:28:35.980,0:28:40.380
be happy and, and pleased with you. As if

0:28:40.380,0:28:43.490
you need to work for my pleasure. So I

0:28:43.490,0:28:47.020
want to, to next week, next Friday at 11:30,

0:28:47.020,0:28:50.210
I want you to do lightning talks. It's the

0:28:50.210,0:28:52.650
easiest thing you can do. It's super easy[br]to

0:28:52.650,0:28:55.010
find three people who want to talk. They need

0:28:55.010,0:28:58.500
to make three slides. How hard is that?

0:28:58.500,0:29:01.549
Also, I want you to ask your team to

0:29:01.549,0:29:03.850
review your code at some point. If you're[br]willing,

0:29:03.850,0:29:05.650
bring some snacks. And they will like it a

0:29:05.650,0:29:09.970
lot better. Third one. Set aside some time[br]for

0:29:09.970,0:29:12.000
pairing. Bring your monitor. You know the[br]sneaky monitor

0:29:12.000,0:29:14.730
trick now. And also, I think the next time

0:29:14.730,0:29:17.010
you have a new hire, try it. I think

0:29:17.010,0:29:24.010
you'll find that it's immensely pleasurable[br]and pride-filled endeavor.

0:29:24.610,0:29:26.360
For this activity, I would like you to say

0:29:26.360,0:29:31.700
these things on the screen. So. Yeah, so.[br]I,

0:29:31.700,0:29:34.529
I'm gonna count to three. Because, thank you.[br]I'm

0:29:34.529,0:29:35.960
gonna count to three and then we're all gonna

0:29:35.960,0:29:38.299
say this thing. All right.

0:29:38.299,0:29:42.169
One. Two. Three. Internal education is easy.[br]I'm going

0:29:42.169,0:29:48.289
to start on Monday. Yeah! Excellent! I am[br]fulfilled!

0:29:48.289,0:29:50.270
You know the two point take away. You don't

0:29:50.270,0:29:53.850
need to know everything. You can teach right[br]now.

0:29:53.850,0:29:57.059
Education isn't expensive or hard to implement.[br]Chuck just

0:29:57.059,0:29:58.110
makes it look that way.