0:00:00.837,0:00:03.104
Kila mtu achukue dakika kuangalia watu humu ndani,

0:00:03.104,0:00:05.823
jaribu kumtafuta mwenye wasiwasi kuliko wote

0:00:05.871,0:00:06.935
(Vicheko)

0:00:06.959,0:00:09.411
Sasa nionyeshe huyo mtu kwa kidole

0:00:09.435,0:00:10.470
(Vicheko)

0:00:10.494,0:00:11.853
Acha, natania, usinioneshe

0:00:11.877,0:00:12.996
(Vicheko)

0:00:13.020,0:00:14.889
Kama mwanasaikolojia,

0:00:14.913,0:00:16.795
Nimetumia muda mwingi katika mahali pa kazi,

0:00:16.819,0:00:19.249
na ninaiona hio paranoia kila mahali.

0:00:19.249,0:00:21.771
Paranoia inasababishwa na watu nawaita "wapokeaji."

0:00:21.815,0:00:24.148
Wapokeaji ni wabinafsi katika mahusiano.

0:00:24.172,0:00:26.573
Wanajali sana: utawahudumiaje wao.

0:00:26.582,0:00:28.233
Kinyume chao ni "watoaji"

0:00:28.257,0:00:31.017
Hawa ni watu ambao katika mahusiano yao, huuliza,

0:00:31.041,0:00:32.785
"Ni namna ipi naweza kukuhudumia?"

0:00:32.825,0:00:36.036
Ntawapa nafasi ya kutafakari tabia zenu.

0:00:36.060,0:00:38.013
Sote tumekuwa watoaji na wapokeaji katika nyakati mbalimbali.

0:00:38.037,0:00:41.053
Tabia yako ni namna unavyohusiana na watu mara nyingi,

0:00:41.077,0:00:42.235
bila ya kujifikiria

0:00:42.259,0:00:43.801
Nina jaribio fupi la kuwasaidia

0:00:43.825,0:00:46.324
kutambua kama wewe ni mtoaji au mpokeaji;

0:00:46.348,0:00:47.826
na mnaweza kulifanya sasa hivi.

0:00:47.850,0:00:49.289
[Tambua kama unajihusudu)

0:00:49.313,0:00:51.625
[Hatua ya 1: Chukua muda kujifikiria.]

0:00:51.649,0:00:52.752
(Vicheko)

0:00:52.776,0:00:54.076
[Hatua ya 2: Kama umeshaifikia hatua ya pili, haujihusudu.]

0:00:55.662,0:00:58.082
(Vicheko)

0:00:58.106,0:01:01.939
Hilo pekee nitasema leo bila ya data za kuthibitisha.

0:01:01.939,0:01:05.371
Ninaamani kama imekuchukua muda kuicheka hii katuni

0:01:05.395,0:01:07.822
tuwe na shaka kwamba wewe ni mpokeaji

0:01:07.846,0:01:08.911
(Vicheko)

0:01:08.935,0:01:10.967
Hakika wapokeaji wote sio wabinafsi

0:01:10.991,0:01:13.879
Baadhi ni watoaji waliotumika sana na kuchoka.

0:01:13.903,0:01:17.227
Pia kuna wapokeaji ambao hatutaongelea leo,

0:01:17.251,0:01:19.104
wale wagonjwa wa akili.

0:01:19.128,0:01:20.279
(Vicheko)

0:01:20.303,0:01:23.175
Nilitaka kuthibitisha uhalali wa pande hizi mbili,

0:01:23.199,0:01:26.008
hivyo nikatafiti zaidi ya watu 30,000 kwenye sekta

0:01:26.032,0:01:27.644
na tamaduni mbalimbali.

0:01:27.668,0:01:30.146
Nikakuta kwamba wengi[br]wako katikati -

0:01:30.170,0:01:31.636
kati ya kutoa na kupokea.

0:01:31.660,0:01:34.005
Hawa huchagua mtindo wa tatu "kulipiza."

0:01:34.029,0:01:37.374
Walipizaji huweka[br]usawa kati kutoa na kupokea:

0:01:37.398,0:01:40.716
nipe nikupe --nitakusaidia ukinisaidia.

0:01:40.740,0:01:43.121
Inaonekana kama namna salama ya kuishi.

0:01:43.145,0:01:46.329
Ila, je, ni njia fanisi ya kuishi?

0:01:46.353,0:01:48.817
Jibu la hakika kwa swali hilo, ni

0:01:48.841,0:01:49.999
labda.

0:01:50.023,0:01:51.249
(Vicheko)

0:01:51.273,0:01:53.452
Nimechunguza mashirika kadhaa,

0:01:53.476,0:01:54.651
maelfu ya watu.

0:01:54.675,0:01:58.227
Nmepima tija miongoni wahandisi.

0:01:58.251,0:02:00.606
(Vicheko)

0:02:00.630,0:02:03.599
Nimeangalia maksi ya wanafunzi wa udaktari

0:02:03.623,0:02:05.598
na hata mapato ya watu wa mauzo

0:02:05.622,0:02:07.068
(Vicheko)

0:02:07.092,0:02:08.744
Cha kushtua, ni

0:02:08.768,0:02:12.437
watoaji wanafanya vibaya kuliko wote, katika kila fani.

0:02:12.749,0:02:14.793
Wahandisi wanaofanya vibaya kazini

0:02:14.817,0:02:17.323
ndio wanaotoa fadhila kuliko wanapokea.

0:02:17.347,0:02:19.483
Wako makini kufanya kazi za watu wengine,

0:02:19.507,0:02:23.057
hata hawana muda au nguvu ya [br]kufanya kazi zao.

0:02:23.081,0:02:25.886
Katika udaktari, maksi za chini ni za

0:02:25.910,0:02:28.017
wanafunzi wanaokubaliana na kauli kama,

0:02:28.041,0:02:30.249
"Ninapenda kuwasaidia wengine,"

0:02:31.068,0:02:33.292
ambacho inapendekeza umuamini zaidi daktari

0:02:33.316,0:02:36.395
ambaye hana lengo la kusaidia mtu yeyote.

0:02:36.419,0:02:37.446
(Vicheko)

0:02:37.470,0:02:39.828
Katika mauzo, mapato ya chini yanaokeana

0:02:39.852,0:02:41.547
miongoni mwa wauzaji wakarimu.

0:02:41.571,0:02:44.001
Niliongea na mmoja kati ya

0:02:44.025,0:02:45.632
wauzaji ambao ni watoaji.

0:02:45.656,0:02:48.214
Nikamuuliza, "Kwa nini[br]unafanya vibaya hivyo --"

0:02:48.238,0:02:49.779
Sikuuliza namna hiyo, lakini -

0:02:49.803,0:02:50.847
(Vicheko)

0:02:50.871,0:02:53.223
"Nini gharama ya ukarimu katika mauzo?"

0:02:53.247,0:02:56.513
Akasema, "Naam, ninawajali wateja wangu

0:02:56.537,0:02:59.299
kwamba kamwe siwezi kuwauzia bidhaa zetu ovyo. "

0:02:59.323,0:03:00.724
(Vicheko)

0:03:00.748,0:03:02.260
Hivyo, kwa faida yangu,

0:03:02.272,0:03:03.167
wangapi mnajitambua zaidi kama watoaji

0:03:03.247,0:03:04.672
kuliko wapokeaji au wanaolipizaji?

0:03:04.892,0:03:05.838
Inua mkono.

0:03:06.962,0:03:09.911
OK, ingekuwa zaidi kabla kuongelea hizi takwimu.

0:03:10.525,0:03:14.152
Lakini, kuna cha kushangaza[br]zaidi hapa,

0:03:14.176,0:03:17.472
kwa sababu watoaji mara nyingi[br]hujitoa wenyewe,

0:03:17.496,0:03:19.675
huyaboresha mashirika yao zaidi.

0:03:20.345,0:03:23.112
Tuna ushahidi mwingi --

0:03:23.136,0:03:26.869
tafiti nyingi kuhusu tabia za watoaji

0:03:26.893,0:03:29.030
katika timu au shirika --

0:03:29.054,0:03:32.140
na zaidi watu wanavyosaidiana, kufundisha

0:03:32.164,0:03:33.317
wengine na kushauriana,

0:03:33.341,0:03:36.118
ndivyo huboresha mashirika katika kila kipimo:

0:03:36.142,0:03:38.973
faida, kuridhisha wateja, kuvutia[br]wafanyakazi -

0:03:38.997,0:03:40.842
hata hupunguza gharama za uendeshaji.

0:03:41.407,0:03:42.407
Hivyo watoaji hutumia muda mwingi

0:03:42.407,0:03:44.299
kusaidia wengine

0:03:44.299,0:03:45.506
na kuboresha timu,

0:03:45.530,0:03:48.006
kwa bahati mbaya, wanajikuta kwenye hasara.

0:03:48.030,0:03:49.698
Nataka kuzungumzia namna ya

0:03:49.722,0:03:53.043
kujenga utamaduni ambapo watoaji wanafanikiwa.

0:03:53.564,0:03:56.584
Hivyo nilijiuliza kama watoaji sio [br]watekelezaji bora,

0:03:56.608,0:03:58.436
wapi ni watekelezaji bora?

0:03:59.438,0:04:02.088
Nitanza na habari njema:[br]siyo wapokeaji.

0:04:02.112,0:04:03.112
Wapokeaji hupanda haraka

0:04:03.112,0:04:05.791
lakini pia huanguka upesi maofisini.

0:04:05.791,0:04:07.888
Na huanguka katika mikono ya walipizaji.

0:04:07.912,0:04:08.912
Kama mlipizaji,

0:04:08.912,0:04:11.356
unafuata sheria ya "jicho kwa jicho" - ndiyo haki.

0:04:11.356,0:04:12.776
Hivyo unapokutana na mpokeaji,

0:04:12.800,0:04:14.669
unalifanya jukumu lako

0:04:14.693,0:04:16.735
kumuadhibu mpokeaji, kumtia adabu.

0:04:16.759,0:04:17.773
(Vicheko)

0:04:17.797,0:04:19.422
Na hivyo haki hutolewa.

0:04:20.108,0:04:22.078
Naam, watu wengi ni walipizaji.

0:04:22.102,0:04:23.686
Ina maana, kama wewe ni mpokeaji,

0:04:23.710,0:04:25.690
hatimaye, balaa hukupata;

0:04:25.714,0:04:27.352
Kwendako mema, hurudi mema.

0:04:27.376,0:04:28.982
Hivyo hitimisho lenye mantiki ni:

0:04:29.006,0:04:31.871
walipizaji ndio wafanyakazi bora.

0:04:31.895,0:04:33.413
Lakini, hapana, siyo.

0:04:33.437,0:04:36.287
Katika kila fani, kila shirika, nimechunguza,

0:04:36.311,0:04:38.473
watoaji, tena, ndio wenye matokeo bora.

0:04:39.651,0:04:42.809
Tuangalie baadhi ya takwimu nimekusanya, za mapato

0:04:42.833,0:04:43.986
ya watu wa mauzo.

0:04:44.010,0:04:46.665
Unachoona ni kwamba watoaji wako katika vikomo vyote.

0:04:46.689,0:04:49.907
Wengi wao huleta mapato ya chini,

0:04:49.931,0:04:51.397
lakini pia mapato ya juu.

0:04:51.421,0:04:54.025
Mwelekeo huo ni kweli pia kwenye tija za wahandisi

0:04:54.049,0:04:55.440
na maksi za wanafunzi wa udaktari.

0:04:55.464,0:04:58.071
Watoaji wana uwakilishi mkubwa[br]chini na juu

0:04:58.095,0:05:00.177
katika kila kipimo cha mafanikio.

0:05:00.201,0:05:01.503
Hivyo swali ni:

0:05:01.527,0:05:04.936
Jinsi gani tunaweza kujenga dunia[br]ambapo watoaji hufanikiwa?

0:05:04.960,0:05:07.783
Nitazungumzi jinsi ya kufanya hivyo, sio tu katika biashara,

0:05:07.807,0:05:09.638
ila katika taasisi mbalimbali

0:05:09.662,0:05:10.955
na hata serikalini.

0:05:10.979,0:05:12.185
Mko tiyari?

0:05:12.209,0:05:13.395
(Makofi)

0:05:13.419,0:05:16.411
Ningewaambia hata hivyo, ila asante kwa shauku.

0:05:16.435,0:05:17.458
(Vicheko)

0:05:17.482,0:05:19.326
Kitu cha kwanza muhimu

0:05:19.350,0:05:22.097
ni kutambua kwamba watoaji ni watu muhimu,

0:05:22.121,0:05:24.555
ila tusipoangalia, tutawakatisha tamaa.

0:05:24.579,0:05:27.069
Hivyo, tunabidi kuwalinda watoaji miongoni mwetu

0:05:27.093,0:05:31.233
Nimejifunza mengi kutoka kwa mwanamitandao bora wa Fortune.

0:05:32.993,0:05:34.343
Ni huyo mtu, sio paka

0:05:34.367,0:05:35.527
(Vicheko)

0:05:35.551,0:05:37.307
Anaitwa Adamu Rifkin.

0:05:37.331,0:05:39.543
Yeye ni mwekezaji mahiri.

0:05:39.567,0:05:42.361
Hutumia muda mwingi akisaidia wengine.

0:05:42.385,0:05:44.721
Siri yake ya mafanikio ni kutoa dakika tano za fadhila.

0:05:45.261,0:05:47.920
Adamu alisema, "Huhitaji kuwa Mama Teresa or Gandhi

0:05:47.944,0:05:49.127
kuwa mtoaji.

0:05:49.151,0:05:51.654
Unabidi utafute njia ndogondogo tu

0:05:51.678,0:05:53.035
za kushika maisha ya watu."

0:05:53.083,0:05:55.426
Kama kuwatambulisha watu wawili

0:05:55.426,0:05:57.861
wanaoweza kufaidika kwa kujuana.

0:05:57.921,0:06:00.771
Inaweza kuwa kutoa maarifa yako[br]au kutoa maoni.

0:06:01.002,0:06:03.314
Au hata kusema kitu kama,

0:06:04.078,0:06:05.307
"Unajua,

0:06:05.331,0:06:06.831
nitajaribu kumtambua mtu

0:06:06.855,0:06:09.884
ambaye kazi yake hakujatambuliwa. "

0:06:10.422,0:06:12.716
Hizo dakika tano za fadhila ni muhimu

0:06:12.756,0:06:13.756
kusaidia watoaji kujiwekea mipaka

0:06:13.756,0:06:15.962
na kujihami.

0:06:15.962,0:06:17.407
Jambo la pili la msingi

0:06:17.431,0:06:19.899
katika kujenga utamaduni ambapo watoaji wanafanikiwa,

0:06:19.923,0:06:22.848
ni kuhamasisha utamaduni wa kutafuta msaada;

0:06:22.872,0:06:24.052
ambapo watu huuliza na huomba kusaidiwa.

0:06:24.536,0:06:27.205
Hii inaweza kuwaogopesha baadhi yenu.

0:06:27.229,0:06:30.268
[katika mahusiano yako, ni lazima uwe mtoaji daima?]

0:06:30.292,0:06:31.316
(Vicheko)

0:06:31.340,0:06:33.071
Utakachogundua katika watoaji waliofanikiwa

0:06:33.095,0:06:36.215
ni wanatambua kwamba ni sawa[br]kuwa mpokeaji pia.

0:06:36.754,0:06:39.617
Kama unamiliki shirika,[br]tunaweza kukurahisishia.

0:06:39.641,0:06:41.938
Tunaweza kurahishia watu kuomba msaada.

0:06:41.962,0:06:44.034
Mimi na wenzangu tulifanya utafiti katika mahospitali.

0:06:44.058,0:06:47.260
Tuligundua wauguzi katika baadhi za wadi

0:06:47.284,0:06:49.535
waliomba kusaidiwa, kuliko wadi nyingine.

0:06:49.559,0:06:52.905
Kilichozitofautisha wadi ambazo

0:06:52.929,0:06:54.080
kuomba msaada ilikuwa kawaida, ni kulikuwa

0:06:54.104,0:06:56.479
na muuguzi mmoja ambaye kazi yake

0:06:56.503,0:06:58.534
ni kuwasaidia wengine katika kitengo.

0:06:58.558,0:06:59.939
Msaada ulipohitajika, wauguzi walisema,

0:06:59.963,0:07:03.620
"Sio aibu kuomba msaada -

0:07:03.644,0:07:05.024
bali tabia inayohamasishwa."

0:07:06.263,0:07:09.089
Kutafuta msaada ni muhimu[br]katika kuwalinda,

0:07:09.113,0:07:10.512
pia kwa ajili ya ustawi wa watoaji.

0:07:10.536,0:07:13.468
Na kuhamisisha tabia za watoaji,

0:07:13.492,0:07:15.371
kwa sababu takwimu zinaonyesha kwamba

0:07:15.371,0:07:18.129
asilimia 75 hadi 90 ya utoaji

0:07:18.129,0:07:19.504
huanzia na ombi.

0:07:19.714,0:07:21.249
Lakini watu wengi hawaulizi.

0:07:21.433,0:07:23.458
Wanahofia kuonekana hawajui,

0:07:23.528,0:07:25.796
hawajui wageukia wapi, wanaogopa kuwasumbua wenzao.

0:07:26.084,0:07:28.671
Ikiwa kamwe hakuna anayeomba msaada,

0:07:28.721,0:07:30.763
utakuwa na watoaji wengi waliokatishwa tamaa,

0:07:30.763,0:07:32.706
ambao wangependa kuchangia kwa kusaidia,

0:07:32.730,0:07:34.896
laiti wangejua nani anahitaji msaada na kwa namna gani.

0:07:35.413,0:07:37.211
Lakini jambo muhimu zaidi kama

0:07:37.235,0:07:39.711
unataka kujenga utamaduni[br]ambapo watoaji wanafanikiwa,

0:07:39.735,0:07:42.537
ni kuwa mwangalifu kuhusu nani[br]unaweka kwenye timu yako.

0:07:42.561,0:07:45.577
Kama unataka utamaduni[br]wa ukarimu na uzalishaji,

0:07:45.601,0:07:47.573
unapaswa kuajiri watoaji.

0:07:47.597,0:07:51.267
Lakini nilishangaa kugundua kwamba hiyo haikuwa sahihi --

0:07:51.715,0:07:54.190
mapungufu ya mpokeaji

0:07:54.214,0:07:57.083
ni mara mbili au mara tatu[br]zaidi kuliko manufaa ya mtoaji.

0:07:57.530,0:07:58.680
Ifiikirie hivi:

0:07:58.704,0:08:00.368
tunda moja baya linaweza kuharibu kikapu chote,

0:08:00.392,0:08:03.218
lakini yai moja nzuri haliwezi kuboresha dazeni nzima.

0:08:03.942,0:08:05.494
Sijui hii ina maana gani--

0:08:05.518,0:08:06.637
(Vicheko)

0:08:06.661,0:08:08.034
Lakini natumaini mnaelewa.

0:08:08.058,0:08:11.380
Yani-- weka hata mpokeaji mmoja kwenye timu,

0:08:11.404,0:08:14.258
na utaona kwamba watoaji[br]wataacha kusaidia.

0:08:14.648,0:08:17.578
Watasema, "Nimezungukwa[br]na rundo la nyoka na papa.

0:08:17.602,0:08:18.968
Kwa nini mimi nichangie? "

0:08:18.992,0:08:20.968
Wakati, ukiweka mtoaji mmoja kwenye timu,

0:08:20.992,0:08:23.114
huwezi kupata mlipuko wa ukarimu.

0:08:23.138,0:08:24.559
Mara nyingi zaidi, watu hufikiri,

0:08:24.583,0:08:26.721
"Afadhali! Huyo anaweza kufanya kazi yetu yote."

0:08:27.077,0:08:29.823
Hivyo, ufanisi katika kuajiri na kujenga timu

0:08:29.847,0:08:31.983
haihusishi kuleta pamoja watoaji tu;

0:08:32.007,0:08:34.221
ila pia kuwatoa wapokeaji nje ya shirika.

0:08:35.036,0:08:36.187
Ukifanikiwa,

0:08:36.211,0:08:38.153
utabakiza watoaji na walipizaji.

0:08:38.177,0:08:39.542
Watoaji watakuwa wakarimu

0:08:39.566,0:08:42.200
kwa sababu hawana wasiwasi[br]kuhusu kupokea fadhila.

0:08:42.224,0:08:45.337
Na uzuri wa walipizaji ni kwamba wanafuata musuada uliopo.

0:08:45.361,0:08:48.129
Hivyo ni jinsi gani utamtambua mpokeaji, mapema?

0:08:48.745,0:08:51.632
Sio rahisi kumtambua mpokeaji

0:08:51.656,0:08:53.482
hasa kufuata tu hisia zetu za mwanzo.

0:08:53.506,0:08:55.814
Kuna tabia ambayo hutupotosha .

0:08:55.838,0:08:57.143
Inaitwa wito upendezi,

0:08:57.167,0:08:58.167
kati ya vipimo vikuu vya hulka

0:08:58.167,0:08:59.812
miongoni mwa tamaduni mbalimbali.

0:08:59.812,0:09:03.102
Watu wapendezi ni wakarimu, wema, wanyenyekevu.

0:09:03.321,0:09:05.112
Utawakuta wengi wao Kanada --

0:09:05.136,0:09:06.739
(Vicheko)

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Ambapo kulikuwa na shindano la kitaifa

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la kutafuta kauli mbiu mpya ya Kanada[br]kwa kujaza tashbihi,

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"Mkanada kama ..."

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Nilidhani kauli mbiu itakayoshinda ingekuwa,

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"Mkanada kama maple syrup,"[br]au, "... Hoki ya barafuni ."

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Lakini, hapana. Kura zilichagua kauli mbiu mpya kuwa -

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na siwatanii --

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"Mkanada kama iwezekanavyo,[br]katika mazingira haya. "

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(Vicheko)

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Sasa kwa wale ambao ni wapendezi,

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au labda ni wakanada kidogo

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mtaielewa upesi.

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Ninawezaje kusema kuwa mimi ni aina moja pekee

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wakati daima ninajibadilisha kuridhisha wengine?

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Watu nongwa hujaribu mara chache zaidi.

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Hawa, wana mashaka, ni wakasoaji, ni changamoto

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na ndio wenye kwenda kusoma sheria.

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(Vicheko)

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Hiyo sio utani; ni kweli kama kanuni.

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(Vicheko)

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daima nildhani watu wapendezi ni watoaji

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na watu nongwa ni wapokeaji.

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Nilipofanya utafiti,

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nilistaajabu kukuta hakuna uhusiano katika sifa hizo,

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kwa sababu tabia ya upendezi au nongwa

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ni gamba la nje tu:

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Je, watu wanajisikiaje baada ya kuzungumza na wewe?

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Wakati kutoa na kupokea inategemea nia yako:

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Je, maadili yako ni yapi?[br]Je, nia yako kwa wengine ni ipi?

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Kama unataka kusoma watu kwa usahihi,

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utataka kuwepo katika chumba wakati kila mshauri anasubiri,

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kupata picha halisi.

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(Vicheko)

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Ni rahisi kuwatambua watoaji wapendezi:

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wao husema ndiyo kwa kila kitu.

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Wapokeaji nongwa wanatambulika kirahisi pia,

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ingawa unaweza kuwaita[br]kwa jina tofauti kidogo.

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(Vicheko)

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Tunasahau makundi mengine mbili.

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Kuna watoaji nongwa[br]katika mashirika.

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Hawa wanaonekana wagumu kwa nje

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lakini hujali sana maslahi ya wengine.

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Au kama mhandisi anavyoiweka,

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"Ah, watoaji nongwa ni -

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kama mtu mwenye kiolesura kibaya cha mtumiaji

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lakini mfumo mzuri."

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(Vicheko)

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Kama inawasaidia.

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(Vicheko)

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Watoaji nongwa hawathaminiwi katika mashirika yetu,

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kwa sababu huotoa changamoto

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ambazo watu hawataki kusikia[br]hata kama tunahizitaji.

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Tunahitaji kuwathamini zaidi[br]watu hawa

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badala ya kuwapuuza,

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na kusema, "Eh, wanakera,

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lazima awe mpokeaji nongwa."

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Kundi jingine hatari tunasahau ni-

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mpokeaji mpendezi, pia anajulikana kama muigizaji.

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Huyu ni mtu mwema akiwa mbele yako,

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na ukigeuka hukuchoma.

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(Vicheko)

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Napenda kuwakamata[br]hawa watu katika usahili

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kwa kuuliza swali,

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"Je, unaweza kunipa majina ya watu wanne

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ambao umewasaidia kimsingi kazini?"

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Wapokeaji watakupa hayo majina manne,

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na wote watakuwa na mafinikio zaidi kuliko wao,

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kwa sababu wapokeaji ni wastadi katika kunyenyekea

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wakuu wao na kudharau walio chini.

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Watoaji wanajua zaidi majina ya watu chini ya uongozi wao,

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ambao hawana mamlaka mingi,

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ambao hawana mchango muhimu kwao.

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Hakika, tunafahamu kuwa tunajifunza mengi kuhusu tabia ya mtu

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kwa kumuangalia anavyohusiana na mhudumu

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au dereva wa Uber.

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Hivyo tukifanya yote vizuri,

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kama tutatoa wapokeaji katika mashirika,

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kama tutaweza kuwahakikishia usalama wanaoomba msaada,

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kama tutaweza kuwalinda watoaji wasichoke

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na kuwawezesha kutimiza malengo yao

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na pia kusaidia watu wengine,

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tunaweza kubadilisha mtizamo wa watu

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wanavyotizama mafanikio.

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Badala ya kuona ni mashindano,

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watu watatambua mafanikio kama mchango kijumuiya zaidi.

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Naamini kuwa njia kuu ya kufanikiwa

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ni kuwasaidia watu wengine wafanikiwe.

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Na kama tunaweza kusambaza imani hio,

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tunaweza kweli kuigeuza paranoia.

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Kuna jina kwa ajili hiyo

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inaitwa "pronoia."

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Pronoia ni imani kwamba

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wengine wanapanga mema kwa ajili yako.

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(Vicheko)

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Kwamba wanakuzunguka

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na kuimba sifa zako.

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Uzuri wa utamaduni wa watoaji[br]ni kwamba hio sio njozi,

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huo ndio uhalisia.

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Ningependa kuishi kwenye dunia ambayo watoaji wanafanikiwa.

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Natumaini nyote mtanisaidia kujenga ulimwengu huo.

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Asanteni.

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(Makofi)