[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:14.72,0:00:16.04,Default,,0000,0000,0000,,A few years ago,
Dialogue: 0,0:00:16.04,0:00:19.01,Default,,0000,0000,0000,,I ran into a colleague\NI hadn't seen for a long time,
Dialogue: 0,0:00:19.01,0:00:22.56,Default,,0000,0000,0000,,who said, "What are you working on now?"
Dialogue: 0,0:00:22.56,0:00:25.01,Default,,0000,0000,0000,,And I said - I was in that kind of mood -
Dialogue: 0,0:00:25.01,0:00:28.35,Default,,0000,0000,0000,,I said, "Oh, making the world\Na better place."
Dialogue: 0,0:00:28.35,0:00:32.09,Default,,0000,0000,0000,,And he said, "Could you\Npin that down just a little bit?"
Dialogue: 0,0:00:32.09,0:00:34.88,Default,,0000,0000,0000,,Well, I realized that what I actually do
Dialogue: 0,0:00:34.88,0:00:40.13,Default,,0000,0000,0000,,is I try to provide other people tools\Nfor making the world a better place
Dialogue: 0,0:00:40.40,0:00:43.73,Default,,0000,0000,0000,,by giving them leadership skills.
Dialogue: 0,0:00:43.73,0:00:45.64,Default,,0000,0000,0000,,So what's your goal?
Dialogue: 0,0:00:45.94,0:00:50.57,Default,,0000,0000,0000,,Do you simply want to get things done\Nand maybe improve them a little?
Dialogue: 0,0:00:50.57,0:00:53.77,Default,,0000,0000,0000,,Do you want to start something,\Nmaybe a social venture?
Dialogue: 0,0:00:53.77,0:00:55.84,Default,,0000,0000,0000,,You can be any age to do that.
Dialogue: 0,0:00:55.84,0:00:59.51,Default,,0000,0000,0000,,I was amazed when Katie of Katie's Krops
Dialogue: 0,0:00:59.51,0:01:02.47,Default,,0000,0000,0000,,got an award from President Bill Clinton
Dialogue: 0,0:01:02.47,0:01:06.25,Default,,0000,0000,0000,,for a venture she started\Nto feed the homeless
Dialogue: 0,0:01:06.25,0:01:08.90,Default,,0000,0000,0000,,when she was nine years old.
Dialogue: 0,0:01:08.90,0:01:10.48,Default,,0000,0000,0000,,So anybody can start something.
Dialogue: 0,0:01:10.55,0:01:12.22,Default,,0000,0000,0000,,Do you want to start something?
Dialogue: 0,0:01:12.30,0:01:13.74,Default,,0000,0000,0000,,Do you want to grow something?
Dialogue: 0,0:01:13.74,0:01:17.14,Default,,0000,0000,0000,,Do you want to start a business?\NDo you want to lead a big business?
Dialogue: 0,0:01:17.14,0:01:20.64,Default,,0000,0000,0000,,Or do you just want\Nto make the world a better place?
Dialogue: 0,0:01:20.64,0:01:24.68,Default,,0000,0000,0000,,The leadership lessons\Nfor being effective at doing that
Dialogue: 0,0:01:24.68,0:01:26.50,Default,,0000,0000,0000,,are things that I have learned
Dialogue: 0,0:01:26.50,0:01:30.65,Default,,0000,0000,0000,,from working with tens\Nof thousands of leaders
Dialogue: 0,0:01:30.65,0:01:34.34,Default,,0000,0000,0000,,in dozens and dozens\Nof countries all over the world,
Dialogue: 0,0:01:34.34,0:01:39.83,Default,,0000,0000,0000,,and I'd like to boil them down\Nto six positive things
Dialogue: 0,0:01:40.17,0:01:45.34,Default,,0000,0000,0000,,that help us keep things moving up
Dialogue: 0,0:01:45.34,0:01:49.26,Default,,0000,0000,0000,,or in a positive direction of progress.
Dialogue: 0,0:01:49.26,0:01:52.55,Default,,0000,0000,0000,,The first is the universal lesson of life,
Dialogue: 0,0:01:52.55,0:01:54.71,Default,,0000,0000,0000,,which is show up.
Dialogue: 0,0:01:54.97,0:01:58.14,Default,,0000,0000,0000,,If you don't show up,\Nnothing really happens.
Dialogue: 0,0:01:58.14,0:02:03.04,Default,,0000,0000,0000,,I remember a Peter Sellers' movie\Nof a number of years ago
Dialogue: 0,0:02:03.04,0:02:05.02,Default,,0000,0000,0000,,called "Being There."
Dialogue: 0,0:02:05.02,0:02:06.87,Default,,0000,0000,0000,,And it was a very instructive story
Dialogue: 0,0:02:06.87,0:02:11.90,Default,,0000,0000,0000,,because Peter Sellers\Nplayed a fairly ignorant man,
Dialogue: 0,0:02:11.90,0:02:14.32,Default,,0000,0000,0000,,Chance, the gardener.
Dialogue: 0,0:02:14.32,0:02:18.33,Default,,0000,0000,0000,,And he was just hanging around\Nthe place where he did gardening
Dialogue: 0,0:02:18.33,0:02:21.64,Default,,0000,0000,0000,,when a very important meeting\Nwas about to take place.
Dialogue: 0,0:02:21.64,0:02:24.56,Default,,0000,0000,0000,,As people arrived for the meeting,
Dialogue: 0,0:02:24.56,0:02:28.36,Default,,0000,0000,0000,,they didn't know that he\Nwas only helping at the house,
Dialogue: 0,0:02:28.36,0:02:29.72,Default,,0000,0000,0000,,so they said, "Who are you?"
Dialogue: 0,0:02:29.72,0:02:31.77,Default,,0000,0000,0000,,and he said, "Chance the gardener."
Dialogue: 0,0:02:31.77,0:02:36.08,Default,,0000,0000,0000,,And immediately, people misunderstood\Nand called him Chauncey Gardiner,
Dialogue: 0,0:02:36.08,0:02:38.05,Default,,0000,0000,0000,,invited him into the meeting,
Dialogue: 0,0:02:38.05,0:02:40.89,Default,,0000,0000,0000,,and he ended up solving their problems.
Dialogue: 0,0:02:40.89,0:02:45.34,Default,,0000,0000,0000,,Well, it was a comedy,\Nbut I thought how real that is.
Dialogue: 0,0:02:45.34,0:02:48.73,Default,,0000,0000,0000,,The very fact of showing up,\Nof making oneself available,
Dialogue: 0,0:02:48.73,0:02:52.67,Default,,0000,0000,0000,,of deciding that your presence\Nmakes a difference,
Dialogue: 0,0:02:52.67,0:02:54.88,Default,,0000,0000,0000,,is the first key to leadership.
Dialogue: 0,0:02:54.88,0:02:59.11,Default,,0000,0000,0000,,And I think about President\NBarack Obama of the United States.
Dialogue: 0,0:02:59.11,0:03:00.76,Default,,0000,0000,0000,,He's been reelected,
Dialogue: 0,0:03:00.76,0:03:04.21,Default,,0000,0000,0000,,but he started out,\Nbasically, by showing up.
Dialogue: 0,0:03:04.21,0:03:08.94,Default,,0000,0000,0000,,He was a fairly obscure state senator\Nfrom the State of Illinois
Dialogue: 0,0:03:08.94,0:03:13.97,Default,,0000,0000,0000,,when asked to give the keynote speech\Nat the Democratic National Convention.
Dialogue: 0,0:03:13.97,0:03:18.70,Default,,0000,0000,0000,,He showed up, he gave the speech,\Nand the rest is history.
Dialogue: 0,0:03:19.02,0:03:22.74,Default,,0000,0000,0000,,Being there makes a difference,\Nbut that's only the starting point,
Dialogue: 0,0:03:22.74,0:03:24.60,Default,,0000,0000,0000,,that you're in the situation.
Dialogue: 0,0:03:24.60,0:03:29.64,Default,,0000,0000,0000,,The second lesson that I've learned\Nis that it's important to speak up,
Dialogue: 0,0:03:29.64,0:03:32.86,Default,,0000,0000,0000,,to use the power of voice.
Dialogue: 0,0:03:32.86,0:03:35.59,Default,,0000,0000,0000,,No one knows what we're thinking\Nif we don't express it.
Dialogue: 0,0:03:35.59,0:03:39.57,Default,,0000,0000,0000,,I say this to my students\Nat Harvard Business School all the time
Dialogue: 0,0:03:39.57,0:03:43.00,Default,,0000,0000,0000,,because people get graded\Non class participation,
Dialogue: 0,0:03:43.00,0:03:45.05,Default,,0000,0000,0000,,and you know, there are some people
Dialogue: 0,0:03:45.05,0:03:49.06,Default,,0000,0000,0000,,who think they're entitled\Nto have all the air time,
Dialogue: 0,0:03:49.06,0:03:52.80,Default,,0000,0000,0000,,and so they often just talk\Nand continue to talk
Dialogue: 0,0:03:52.80,0:03:56.27,Default,,0000,0000,0000,,until finally they hit upon\Nsomething they really have to say.
Dialogue: 0,0:03:56.27,0:03:57.54,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:03:57.54,0:04:00.90,Default,,0000,0000,0000,,But there are others in the class,
Dialogue: 0,0:04:00.90,0:04:03.84,Default,,0000,0000,0000,,and sometimes it's the women\Nthat I have to encourage,
Dialogue: 0,0:04:03.84,0:04:06.53,Default,,0000,0000,0000,,that they can own that air space too.
Dialogue: 0,0:04:06.53,0:04:08.86,Default,,0000,0000,0000,,Sometimes I'll say,\N"Why aren't you speaking?"
Dialogue: 0,0:04:08.86,0:04:13.93,Default,,0000,0000,0000,,And they said, "I want to make sure\Nthat I really have something to say."
Dialogue: 0,0:04:13.93,0:04:17.42,Default,,0000,0000,0000,,And I point out to them\Nthat the men didn't feel that way -
Dialogue: 0,0:04:17.42,0:04:20.48,Default,,0000,0000,0000,,just do it, just talk.
Dialogue: 0,0:04:20.48,0:04:24.20,Default,,0000,0000,0000,,However, the power of voice\Nis not simply words.
Dialogue: 0,0:04:24.20,0:04:27.63,Default,,0000,0000,0000,,The power of voice is shaping the agenda,
Dialogue: 0,0:04:27.63,0:04:29.71,Default,,0000,0000,0000,,framing issues for other people,
Dialogue: 0,0:04:29.71,0:04:33.36,Default,,0000,0000,0000,,helping them think about it\Nin a different way.
Dialogue: 0,0:04:33.36,0:04:36.22,Default,,0000,0000,0000,,This is why thought leaders\Ncan be leaders,
Dialogue: 0,0:04:36.22,0:04:38.98,Default,,0000,0000,0000,,because they influence\Nthe thinking of other people.
Dialogue: 0,0:04:38.98,0:04:40.60,Default,,0000,0000,0000,,Have you gone to meetings
Dialogue: 0,0:04:40.60,0:04:44.15,Default,,0000,0000,0000,,where you've noticed\Nthat whoever is running the meeting,
Dialogue: 0,0:04:44.15,0:04:47.16,Default,,0000,0000,0000,,the person who ends up\Nas the most influential,
Dialogue: 0,0:04:47.16,0:04:53.29,Default,,0000,0000,0000,,is the one who names the problem\Nand gives people an idea for action,
Dialogue: 0,0:04:53.29,0:04:57.13,Default,,0000,0000,0000,,and that gets things moving,\Nthat gets things started.
Dialogue: 0,0:04:57.13,0:05:02.68,Default,,0000,0000,0000,,I think about a Brazilian I know\Nwhom I think the world of.
Dialogue: 0,0:05:02.68,0:05:06.68,Default,,0000,0000,0000,,He's a journalist,\Nand yet as a journalist,
Dialogue: 0,0:05:06.68,0:05:08.24,Default,,0000,0000,0000,,he has managed -
Dialogue: 0,0:05:08.24,0:05:09.80,Default,,0000,0000,0000,,through his columns
Dialogue: 0,0:05:09.80,0:05:14.22,Default,,0000,0000,0000,,but also through suggesting\Nto other people
Dialogue: 0,0:05:14.49,0:05:15.95,Default,,0000,0000,0000,,actions that they could take -
Dialogue: 0,0:05:15.95,0:05:20.92,Default,,0000,0000,0000,,he has managed to transform\Nan entire neighborhood in Brazil
Dialogue: 0,0:05:20.92,0:05:25.02,Default,,0000,0000,0000,,into what he calls\N"the learning neighborhood,"
Dialogue: 0,0:05:25.02,0:05:28.48,Default,,0000,0000,0000,,where kids now not only learn in school,
Dialogue: 0,0:05:28.48,0:05:32.51,Default,,0000,0000,0000,,the entire neighborhood\Nis mobilized to help them learn.
Dialogue: 0,0:05:32.51,0:05:34.66,Default,,0000,0000,0000,,And that learning neighborhood
Dialogue: 0,0:05:34.66,0:05:40.10,Default,,0000,0000,0000,,has helped make this section of São Paulo\Nconsidered an upscale section.
Dialogue: 0,0:05:40.10,0:05:43.48,Default,,0000,0000,0000,,I just saw it in an airline magazine,\Nso it must be true.
Dialogue: 0,0:05:43.48,0:05:44.52,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:44.52,0:05:47.22,Default,,0000,0000,0000,,But my journalist friend
Dialogue: 0,0:05:47.22,0:05:51.29,Default,,0000,0000,0000,,did this entirely through encouraging\Nmany separate people.
Dialogue: 0,0:05:51.29,0:05:54.40,Default,,0000,0000,0000,,He didn't have power;\Nhe was just a writer.
Dialogue: 0,0:05:54.40,0:05:55.87,Default,,0000,0000,0000,,He is just a writer.
Dialogue: 0,0:05:55.87,0:05:58.86,Default,,0000,0000,0000,,What he did was encourage\Nmany different people
Dialogue: 0,0:05:58.86,0:06:00.87,Default,,0000,0000,0000,,through the power of his voice:
Dialogue: 0,0:06:00.87,0:06:03.02,Default,,0000,0000,0000,,"Why don't you do this?\NWhy don't you do that?
Dialogue: 0,0:06:03.02,0:06:05.57,Default,,0000,0000,0000,,We have a problem. Let's fix education."
Dialogue: 0,0:06:05.57,0:06:07.28,Default,,0000,0000,0000,,The power of voice is big,
Dialogue: 0,0:06:07.28,0:06:09.95,Default,,0000,0000,0000,,and I'm thinking about\Nanother journalist I know,
Dialogue: 0,0:06:09.95,0:06:13.12,Default,,0000,0000,0000,,using the power of voice\Nin a very powerful way.
Dialogue: 0,0:06:13.12,0:06:14.46,Default,,0000,0000,0000,,It's Ellen Goodman,
Dialogue: 0,0:06:14.46,0:06:18.15,Default,,0000,0000,0000,,whom many people know,\Nin the United States in particular,
Dialogue: 0,0:06:18.15,0:06:21.18,Default,,0000,0000,0000,,as a former syndicated columnist,
Dialogue: 0,0:06:21.18,0:06:24.90,Default,,0000,0000,0000,,who went through some things\Nwith her own family
Dialogue: 0,0:06:24.90,0:06:31.35,Default,,0000,0000,0000,,and decided that it's time\Nto have end-of-life conversations.
Dialogue: 0,0:06:31.35,0:06:35.84,Default,,0000,0000,0000,,And as an individual\Nusing her power of voice,
Dialogue: 0,0:06:35.84,0:06:39.65,Default,,0000,0000,0000,,she has created something\Ncalled the Conversation Project,
Dialogue: 0,0:06:39.65,0:06:43.55,Default,,0000,0000,0000,,which now has as a media partner ABC,
Dialogue: 0,0:06:43.55,0:06:45.62,Default,,0000,0000,0000,,and they are spreading the idea
Dialogue: 0,0:06:45.62,0:06:49.78,Default,,0000,0000,0000,,that one should just talk\Nabout preferences for end of life
Dialogue: 0,0:06:49.78,0:06:54.57,Default,,0000,0000,0000,,so that people can have\Na humane ending of the kind they want.
Dialogue: 0,0:06:54.57,0:06:57.35,Default,,0000,0000,0000,,But it's entirely the power of voice.
Dialogue: 0,0:06:57.35,0:07:00.64,Default,,0000,0000,0000,,So speaking up is the second\Nattribute of leadership.
Dialogue: 0,0:07:00.64,0:07:03.18,Default,,0000,0000,0000,,The third is to look up.
Dialogue: 0,0:07:03.18,0:07:07.26,Default,,0000,0000,0000,,Look up at some higher principle,
Dialogue: 0,0:07:07.26,0:07:09.99,Default,,0000,0000,0000,,bigger issue, bigger vision,
Dialogue: 0,0:07:09.99,0:07:11.34,Default,,0000,0000,0000,,values.
Dialogue: 0,0:07:11.67,0:07:15.65,Default,,0000,0000,0000,,Without vision and values,\Nleadership is hollow.
Dialogue: 0,0:07:15.65,0:07:18.07,Default,,0000,0000,0000,,No matter what it is\Nthat you want to achieve,
Dialogue: 0,0:07:18.07,0:07:21.51,Default,,0000,0000,0000,,it's always important\Nto remember the principles.
Dialogue: 0,0:07:21.51,0:07:23.95,Default,,0000,0000,0000,,And when I say "higher principles"\Nand "looking up,"
Dialogue: 0,0:07:23.95,0:07:26.47,Default,,0000,0000,0000,,I'm not thinking about spiritual matters,
Dialogue: 0,0:07:26.47,0:07:29.21,Default,,0000,0000,0000,,but for some people,\Nthey would take it that way.
Dialogue: 0,0:07:29.21,0:07:32.91,Default,,0000,0000,0000,,I'm simply thinking\Nabout how important it is
Dialogue: 0,0:07:32.91,0:07:36.53,Default,,0000,0000,0000,,for any leader to know\Nwhat they stand for
Dialogue: 0,0:07:36.53,0:07:42.23,Default,,0000,0000,0000,,and to be able to elevate people's eyes\Nfrom everyday problems,
Dialogue: 0,0:07:42.23,0:07:44.65,Default,,0000,0000,0000,,which bog us down,
Dialogue: 0,0:07:44.65,0:07:46.06,Default,,0000,0000,0000,,in the weeds,
Dialogue: 0,0:07:46.06,0:07:47.59,Default,,0000,0000,0000,,difficult to deal with.
Dialogue: 0,0:07:47.59,0:07:51.12,Default,,0000,0000,0000,,And we're in troubled times\Nnow, in the world,
Dialogue: 0,0:07:51.12,0:07:55.76,Default,,0000,0000,0000,,and what we need is leaders\Nwho help us get above that,
Dialogue: 0,0:07:55.76,0:07:58.50,Default,,0000,0000,0000,,to gain a sense of hope
Dialogue: 0,0:07:58.90,0:08:03.82,Default,,0000,0000,0000,,but also to remember\Nwhat's truly fundamental in our values,
Dialogue: 0,0:08:03.82,0:08:05.24,Default,,0000,0000,0000,,and the best leaders do that.
Dialogue: 0,0:08:05.24,0:08:08.72,Default,,0000,0000,0000,,In fact, one of my most recent books\Nis about great companies.
Dialogue: 0,0:08:08.72,0:08:10.75,Default,,0000,0000,0000,,I realize I say that advisedly,
Dialogue: 0,0:08:10.75,0:08:14.02,Default,,0000,0000,0000,,that many people wonder\Nif there are any great companies.
Dialogue: 0,0:08:14.02,0:08:16.40,Default,,0000,0000,0000,,But there are some truly great companies:
Dialogue: 0,0:08:16.40,0:08:18.63,Default,,0000,0000,0000,,IBM, for example, Procter & Gamble,
Dialogue: 0,0:08:18.63,0:08:21.14,Default,,0000,0000,0000,,a bank in Brazil, a bank in Korea -
Dialogue: 0,0:08:21.14,0:08:23.61,Default,,0000,0000,0000,,amazing that there can be good banks -
Dialogue: 0,0:08:23.61,0:08:25.61,Default,,0000,0000,0000,,companies that I've seen\Nall over the world
Dialogue: 0,0:08:25.61,0:08:27.82,Default,,0000,0000,0000,,that stand for vision and values.
Dialogue: 0,0:08:27.82,0:08:30.14,Default,,0000,0000,0000,,When their leaders lead,
Dialogue: 0,0:08:30.14,0:08:35.86,Default,,0000,0000,0000,,they're constantly reminding people\Nof a nobler purpose.
Dialogue: 0,0:08:35.86,0:08:37.27,Default,,0000,0000,0000,,It isn't just making money;
Dialogue: 0,0:08:37.27,0:08:39.61,Default,,0000,0000,0000,,we're trying to achieve\Nsomething for the world.
Dialogue: 0,0:08:39.61,0:08:42.31,Default,,0000,0000,0000,,That's what we get from looking up.
Dialogue: 0,0:08:42.31,0:08:47.06,Default,,0000,0000,0000,,I've learned this in my own work\Nin a project I manage at Harvard.
Dialogue: 0,0:08:47.06,0:08:49.18,Default,,0000,0000,0000,,We can get bogged down in the details -
Dialogue: 0,0:08:49.18,0:08:52.25,Default,,0000,0000,0000,,believe me, academic politics aren't fun.
Dialogue: 0,0:08:52.25,0:08:54.97,Default,,0000,0000,0000,,There are always things\Nthat we have to work on.
Dialogue: 0,0:08:54.97,0:08:57.54,Default,,0000,0000,0000,,It can really drag you down.
Dialogue: 0,0:08:57.54,0:08:59.25,Default,,0000,0000,0000,,And a wise person,
Dialogue: 0,0:08:59.25,0:09:02.84,Default,,0000,0000,0000,,who was one of the first people\Nto work on this project with me,
Dialogue: 0,0:09:02.84,0:09:05.18,Default,,0000,0000,0000,,said, "You know, we should remember
Dialogue: 0,0:09:05.18,0:09:10.76,Default,,0000,0000,0000,,to start every meeting\Nby reminding ourselves of our mission,
Dialogue: 0,0:09:10.76,0:09:13.72,Default,,0000,0000,0000,,reminding ourselves of what we stand for."
Dialogue: 0,0:09:13.72,0:09:17.64,Default,,0000,0000,0000,,And you know, that lifts the spirits\Nlike nothing else.
Dialogue: 0,0:09:17.64,0:09:21.98,Default,,0000,0000,0000,,There's a purpose; there's a reason\Nthat we're doing this,
Dialogue: 0,0:09:21.98,0:09:26.46,Default,,0000,0000,0000,,and that's going to stand us in good stead\Nwhen I get a few skills down.
Dialogue: 0,0:09:26.46,0:09:28.26,Default,,0000,0000,0000,,But the fourth skill -
Dialogue: 0,0:09:28.26,0:09:31.50,Default,,0000,0000,0000,,and why vision\Nand values matter, in part -
Dialogue: 0,0:09:31.50,0:09:33.86,Default,,0000,0000,0000,,the fourth skill is team up.
Dialogue: 0,0:09:34.51,0:09:35.93,Default,,0000,0000,0000,,Team up.
Dialogue: 0,0:09:36.22,0:09:39.46,Default,,0000,0000,0000,,Everything goes better with partners.
Dialogue: 0,0:09:39.90,0:09:44.29,Default,,0000,0000,0000,,Nearly anything worth doing\Nis very difficult to do alone,
Dialogue: 0,0:09:44.66,0:09:49.55,Default,,0000,0000,0000,,and the best enterprises,\Nthe best projects, the best ventures
Dialogue: 0,0:09:49.55,0:09:54.76,Default,,0000,0000,0000,,are one where there's a sense\Nof partnership from the beginning.
Dialogue: 0,0:09:54.76,0:09:59.16,Default,,0000,0000,0000,,I did a study with a colleague\Nabout technology start-ups,
Dialogue: 0,0:09:59.16,0:10:01.06,Default,,0000,0000,0000,,some of them very famous,
Dialogue: 0,0:10:01.06,0:10:06.47,Default,,0000,0000,0000,,and in recent years, which ones\Ncame to dominant the industry?
Dialogue: 0,0:10:06.47,0:10:09.65,Default,,0000,0000,0000,,Like Google in search, not AltaVista.
Dialogue: 0,0:10:09.77,0:10:12.62,Default,,0000,0000,0000,,Like Facebook rather than Myspace.
Dialogue: 0,0:10:12.62,0:10:14.94,Default,,0000,0000,0000,,And one of the things we discovered,
Dialogue: 0,0:10:14.94,0:10:18.02,Default,,0000,0000,0000,,besides having a good value proposition,
Dialogue: 0,0:10:18.02,0:10:23.15,Default,,0000,0000,0000,,was that they had\Nmore and better partners faster.
Dialogue: 0,0:10:23.15,0:10:24.68,Default,,0000,0000,0000,,Partners matter.
Dialogue: 0,0:10:24.68,0:10:28.43,Default,,0000,0000,0000,,For the best social enterprises\Nthat I see around the world
Dialogue: 0,0:10:28.43,0:10:30.31,Default,,0000,0000,0000,,including one I'm very proud of -
Dialogue: 0,0:10:30.31,0:10:33.68,Default,,0000,0000,0000,,I happen to be on the national\Nboard of this forever.
Dialogue: 0,0:10:33.68,0:10:37.55,Default,,0000,0000,0000,,It's an international\Nnational service organization
Dialogue: 0,0:10:37.55,0:10:39.17,Default,,0000,0000,0000,,called City Year.
Dialogue: 0,0:10:39.17,0:10:42.100,Default,,0000,0000,0000,,And City Year was founded\Nby four partners.
Dialogue: 0,0:10:42.100,0:10:46.96,Default,,0000,0000,0000,,Two of the co-founders\Ncontinue to build it and grow it,
Dialogue: 0,0:10:46.96,0:10:50.38,Default,,0000,0000,0000,,and there was a sense of teaming\Nfrom the beginning.
Dialogue: 0,0:10:50.38,0:10:54.06,Default,,0000,0000,0000,,Finding partners who believe is essential.
Dialogue: 0,0:10:54.06,0:10:56.25,Default,,0000,0000,0000,,And when you find partners,
Dialogue: 0,0:10:56.62,0:10:59.55,Default,,0000,0000,0000,,then you can do\Nincredible things in the world.
Dialogue: 0,0:10:59.55,0:11:02.37,Default,,0000,0000,0000,,Here's something\Nthat many people may not know
Dialogue: 0,0:11:02.37,0:11:05.98,Default,,0000,0000,0000,,about Secretary of State\NHillary Rodham Clinton.
Dialogue: 0,0:11:06.45,0:11:10.58,Default,,0000,0000,0000,,Hillary Clinton is very interested\Nin solving problems of the world
Dialogue: 0,0:11:10.58,0:11:13.68,Default,,0000,0000,0000,,from her position at the State Department,
Dialogue: 0,0:11:13.68,0:11:18.93,Default,,0000,0000,0000,,which has development,\Nsocial progress on its agenda
Dialogue: 0,0:11:18.93,0:11:21.55,Default,,0000,0000,0000,,and not only international diplomacy.
Dialogue: 0,0:11:21.55,0:11:25.39,Default,,0000,0000,0000,,But she sees development\Nas a part of diplomacy,
Dialogue: 0,0:11:25.39,0:11:30.08,Default,,0000,0000,0000,,and she also wants to solve problems\Nthat disproportionately affect women.
Dialogue: 0,0:11:30.08,0:11:32.33,Default,,0000,0000,0000,,And there's been a problem in the world,
Dialogue: 0,0:11:32.33,0:11:34.39,Default,,0000,0000,0000,,known for a long time.
Dialogue: 0,0:11:34.39,0:11:39.72,Default,,0000,0000,0000,,It's the problem of women\Ncooking on open fires.
Dialogue: 0,0:11:40.36,0:11:45.21,Default,,0000,0000,0000,,In fact, more women die\Nfrom cooking on open fires
Dialogue: 0,0:11:45.21,0:11:49.10,Default,,0000,0000,0000,,than from major diseases\Nin the developing world.
Dialogue: 0,0:11:49.10,0:11:50.82,Default,,0000,0000,0000,,That was something I didn't know
Dialogue: 0,0:11:50.82,0:11:54.02,Default,,0000,0000,0000,,until I learned about\Nthe Clean Cookstove Project.
Dialogue: 0,0:11:54.02,0:11:58.16,Default,,0000,0000,0000,,So Secretary Clinton\Nand her office of global partnerships
Dialogue: 0,0:11:58.16,0:12:02.46,Default,,0000,0000,0000,,picked this up and created\Na massive teaming up
Dialogue: 0,0:12:02.46,0:12:07.22,Default,,0000,0000,0000,,of governments and businesses\Nand NGOs all over the world,
Dialogue: 0,0:12:07.22,0:12:09.01,Default,,0000,0000,0000,,and finally,
Dialogue: 0,0:12:09.01,0:12:12.43,Default,,0000,0000,0000,,the Alliance for Clean Cookstoves\Nis beginning to make progress
Dialogue: 0,0:12:12.43,0:12:16.90,Default,,0000,0000,0000,,in building an industry\Nin which households, women,
Dialogue: 0,0:12:16.90,0:12:20.15,Default,,0000,0000,0000,,can have affordable access\Nto clean cookstoves,
Dialogue: 0,0:12:20.15,0:12:23.71,Default,,0000,0000,0000,,which means, by the way, no air pollution.
Dialogue: 0,0:12:23.71,0:12:28.37,Default,,0000,0000,0000,,It means they can cook in their home\Nwithout worrying about it burning up.
Dialogue: 0,0:12:28.37,0:12:31.62,Default,,0000,0000,0000,,Otherwise, they had the cookstoves\Nat a distance from the home.
Dialogue: 0,0:12:31.62,0:12:34.23,Default,,0000,0000,0000,,A massive example of teaming up,
Dialogue: 0,0:12:34.23,0:12:37.84,Default,,0000,0000,0000,,and that's how we're going to solve\Nthe problems of the world in the future,
Dialogue: 0,0:12:37.84,0:12:40.41,Default,,0000,0000,0000,,by the way - make\Nthe world a better place -
Dialogue: 0,0:12:40.41,0:12:43.51,Default,,0000,0000,0000,,is because we take\Nlots of separate efforts
Dialogue: 0,0:12:43.51,0:12:45.18,Default,,0000,0000,0000,,and we bring them together,
Dialogue: 0,0:12:45.18,0:12:48.41,Default,,0000,0000,0000,,aligned in one big team.
Dialogue: 0,0:12:48.41,0:12:52.38,Default,,0000,0000,0000,,So now I've had four skills,\Nand I want to get to the fifth,
Dialogue: 0,0:12:52.38,0:12:55.11,Default,,0000,0000,0000,,which is never give up -
Dialogue: 0,0:12:55.55,0:12:59.93,Default,,0000,0000,0000,,because of something\Nthat I coined a while ago,
Dialogue: 0,0:12:59.93,0:13:03.14,Default,,0000,0000,0000,,I call it Kanter's Law;\NI hope you do too.
Dialogue: 0,0:13:03.14,0:13:09.51,Default,,0000,0000,0000,,Kanter's Law is that everything\Ncan look like a failure in the middle.
Dialogue: 0,0:13:10.68,0:13:13.37,Default,,0000,0000,0000,,There's almost nothing we start
Dialogue: 0,0:13:13.37,0:13:17.02,Default,,0000,0000,0000,,that doesn't hit\Nan obstacle, a road block.
Dialogue: 0,0:13:17.30,0:13:22.18,Default,,0000,0000,0000,,It takes longer than we imagined\Nbecause we'd never done it before.
Dialogue: 0,0:13:22.18,0:13:24.93,Default,,0000,0000,0000,,It may take longer\Njust to convene the first meeting.
Dialogue: 0,0:13:24.93,0:13:28.27,Default,,0000,0000,0000,,I sometimes have my MBA students\Ndo an action plan,
Dialogue: 0,0:13:28.27,0:13:32.12,Default,,0000,0000,0000,,and they say, "Week One -\Nchange the strategy.
Dialogue: 0,0:13:32.12,0:13:34.66,Default,,0000,0000,0000,,Week Two - implement."
Dialogue: 0,0:13:34.66,0:13:36.95,Default,,0000,0000,0000,,Well, you know, that's not realistic.
Dialogue: 0,0:13:36.95,0:13:39.58,Default,,0000,0000,0000,,I mean, middles are very, very difficult.
Dialogue: 0,0:13:39.58,0:13:42.08,Default,,0000,0000,0000,,You hit a bump in the road\Nyou didn't know was there,
Dialogue: 0,0:13:42.08,0:13:44.58,Default,,0000,0000,0000,,because you've never gone\Ndown the path before.
Dialogue: 0,0:13:44.58,0:13:47.31,Default,,0000,0000,0000,,The critics surface; they start attacking.
Dialogue: 0,0:13:47.31,0:13:49.87,Default,,0000,0000,0000,,It doesn't work\Nthe way it was envisioned -
Dialogue: 0,0:13:49.87,0:13:52.23,Default,,0000,0000,0000,,true of all kinds of technology -
Dialogue: 0,0:13:52.23,0:13:54.77,Default,,0000,0000,0000,,you have to go back to the drawing board.
Dialogue: 0,0:13:54.77,0:13:57.18,Default,,0000,0000,0000,,And so never give up.
Dialogue: 0,0:13:57.18,0:14:02.98,Default,,0000,0000,0000,,Because if you give up,\Nby definition, it's a failure.
Dialogue: 0,0:14:02.98,0:14:06.02,Default,,0000,0000,0000,,You've stopped prematurely.
Dialogue: 0,0:14:06.02,0:14:08.98,Default,,0000,0000,0000,,If you keep going, persist and persevere,
Dialogue: 0,0:14:08.98,0:14:10.99,Default,,0000,0000,0000,,find a way around the obstacles,
Dialogue: 0,0:14:10.100,0:14:13.12,Default,,0000,0000,0000,,flexibly redesign,
Dialogue: 0,0:14:13.30,0:14:15.56,Default,,0000,0000,0000,,often you can produce a success.
Dialogue: 0,0:14:15.56,0:14:18.80,Default,,0000,0000,0000,,Sometimes it's not the success\Nyou first imagined.
Dialogue: 0,0:14:18.80,0:14:19.100,Default,,0000,0000,0000,,A lot of technology
Dialogue: 0,0:14:19.100,0:14:25.68,Default,,0000,0000,0000,,turns out to be applied in ways\Nwe had never thought of in the beginning.
Dialogue: 0,0:14:25.68,0:14:32.05,Default,,0000,0000,0000,,But that ability to hang in there\Nand not give up is a hallmark of leaders.
Dialogue: 0,0:14:32.05,0:14:36.42,Default,,0000,0000,0000,,I mean, I think about a friend\Nand colleague in my own area,
Dialogue: 0,0:14:36.42,0:14:43.09,Default,,0000,0000,0000,,Dr. Donald Berwick, who was recently\Nthe chief administrator for Medicare,
Dialogue: 0,0:14:43.09,0:14:46.10,Default,,0000,0000,0000,,the biggest health program\Nin the United States.
Dialogue: 0,0:14:46.10,0:14:48.97,Default,,0000,0000,0000,,Well, for 20 or more years,
Dialogue: 0,0:14:48.97,0:14:53.28,Default,,0000,0000,0000,,he has been pursuing the idea\Nof quality in healthcare,
Dialogue: 0,0:14:53.28,0:14:55.42,Default,,0000,0000,0000,,he's been pursuing the idea
Dialogue: 0,0:14:55.42,0:14:59.02,Default,,0000,0000,0000,,of innovation to raise quality\Nand reduce costs.
Dialogue: 0,0:14:59.02,0:15:02.84,Default,,0000,0000,0000,,And do you know\Nthat it sometimes takes 17 years
Dialogue: 0,0:15:03.22,0:15:06.02,Default,,0000,0000,0000,,to get an innovation in healthcare
Dialogue: 0,0:15:06.36,0:15:11.57,Default,,0000,0000,0000,,from the mind of those\Nwho dream it up into use?
Dialogue: 0,0:15:11.57,0:15:15.37,Default,,0000,0000,0000,,That's an amazingly long time,\Nbut he never gave up.
Dialogue: 0,0:15:15.37,0:15:21.52,Default,,0000,0000,0000,,And my iconic example of a leader\Nthat we should all aspire to emulate
Dialogue: 0,0:15:21.52,0:15:23.32,Default,,0000,0000,0000,,is Nelson Mandela,
Dialogue: 0,0:15:23.60,0:15:27.81,Default,,0000,0000,0000,,the first democratically elected\Npresident of South Africa.
Dialogue: 0,0:15:27.81,0:15:32.11,Default,,0000,0000,0000,,He was in prison for 27 years
Dialogue: 0,0:15:32.65,0:15:34.60,Default,,0000,0000,0000,,and didn't give up.
Dialogue: 0,0:15:34.98,0:15:39.01,Default,,0000,0000,0000,,Finally, emerged from prison\Nto be elected president,
Dialogue: 0,0:15:39.01,0:15:42.02,Default,,0000,0000,0000,,first democratically elected president.
Dialogue: 0,0:15:42.02,0:15:46.52,Default,,0000,0000,0000,,You know, sometimes my students\Nsay, "27 years in prison."
Dialogue: 0,0:15:46.52,0:15:51.52,Default,,0000,0000,0000,,And he emerged\Nwithout a feeling of revenge.
Dialogue: 0,0:15:51.52,0:15:55.98,Default,,0000,0000,0000,,He emerged ready to get on with it,\Njust interrupted in the middle -
Dialogue: 0,0:15:55.98,0:15:57.71,Default,,0000,0000,0000,,get on with it and build a country.
Dialogue: 0,0:15:57.71,0:16:03.11,Default,,0000,0000,0000,,They say, "I could never do that.\NI could never feel that much forgiveness."
Dialogue: 0,0:16:03.83,0:16:08.20,Default,,0000,0000,0000,,Well, I think, we hope, \Nthat you're not in prison for 27 years,
Dialogue: 0,0:16:08.20,0:16:12.46,Default,,0000,0000,0000,,we hope that your middles\Nare shorter and sweeter,
Dialogue: 0,0:16:12.46,0:16:15.29,Default,,0000,0000,0000,,but find your inner Mandela.
Dialogue: 0,0:16:15.29,0:16:17.84,Default,,0000,0000,0000,,Find the strength to persist
Dialogue: 0,0:16:17.84,0:16:21.40,Default,,0000,0000,0000,,even against the naysayers,\Nthe critics and the obstacles
Dialogue: 0,0:16:21.40,0:16:25.49,Default,,0000,0000,0000,,because that's what makes a difference\Nbetween success and failure.
Dialogue: 0,0:16:25.49,0:16:27.80,Default,,0000,0000,0000,,And then when you get to the point
Dialogue: 0,0:16:27.80,0:16:30.63,Default,,0000,0000,0000,,where it looks like\Nwhat you're doing is working,
Dialogue: 0,0:16:30.63,0:16:33.48,Default,,0000,0000,0000,,it's taking hold,\Nyou have the first pilot,
Dialogue: 0,0:16:33.48,0:16:35.72,Default,,0000,0000,0000,,you have a little more support,
Dialogue: 0,0:16:35.72,0:16:40.24,Default,,0000,0000,0000,,you do the sixth thing,\Nwhich is lift others up.
Dialogue: 0,0:16:41.24,0:16:42.94,Default,,0000,0000,0000,,Share success,
Dialogue: 0,0:16:43.35,0:16:45.98,Default,,0000,0000,0000,,the credit, the recognition,
Dialogue: 0,0:16:46.32,0:16:50.96,Default,,0000,0000,0000,,the idea of giving back\Nonce you have a success
Dialogue: 0,0:16:50.96,0:16:55.41,Default,,0000,0000,0000,,because that's what creates an environment\Nin which you can do it again,
Dialogue: 0,0:16:55.41,0:16:56.84,Default,,0000,0000,0000,,you can do it the next time.
Dialogue: 0,0:16:56.84,0:17:00.23,Default,,0000,0000,0000,,You build support \Nrather than lose support.
Dialogue: 0,0:17:01.12,0:17:05.32,Default,,0000,0000,0000,,You must feel positively\Nabout the achievement
Dialogue: 0,0:17:05.32,0:17:11.06,Default,,0000,0000,0000,,but make sure other people\Nfeel elevated by what you do as well.
Dialogue: 0,0:17:11.06,0:17:15.02,Default,,0000,0000,0000,,So that, quickly, \Nare six secrets of success
Dialogue: 0,0:17:15.02,0:17:18.22,Default,,0000,0000,0000,,if you want things to continue to be up:
Dialogue: 0,0:17:19.07,0:17:20.40,Default,,0000,0000,0000,,Show up.
Dialogue: 0,0:17:20.85,0:17:22.37,Default,,0000,0000,0000,,Speak up.
Dialogue: 0,0:17:23.18,0:17:24.46,Default,,0000,0000,0000,,Look up.
Dialogue: 0,0:17:25.48,0:17:26.84,Default,,0000,0000,0000,,Team up.
Dialogue: 0,0:17:27.56,0:17:29.46,Default,,0000,0000,0000,,Never give up.
Dialogue: 0,0:17:29.89,0:17:31.98,Default,,0000,0000,0000,,And lift others up.
Dialogue: 0,0:17:32.28,0:17:33.50,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,0:17:33.50,0:17:34.92,Default,,0000,0000,0000,,(Applause)