WEBVTT

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[PHONE RINGS]

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All Pro vacuums. This is Tanya.

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>>Hey Tanya, I'm having a problem 
with my vacuum cleaner.

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Uh, it just stopped working on me.

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I don't know why it's not working. 
Uh, it's not old...

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>>Did you check underneath 
to see if anything was blocking it?

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>>Uh, well yeah, of course I did.

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That was one of the 
first things that I did.

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Okay, alright. 
This is what happened.

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This morning, I started vacuuming 
in my son's room.

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It's a pretty good sized room. 
It's about a 12 by 12.

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And it was working just fine.

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And then I moved into the living room 
which is even a larger room...

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>>How about the belt. 
Did you check to see if it was broken?

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>>No.

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It wasn't the belt. 
I checked that, too.

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I'm trying to explain that 
what I was doing...

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Okay, hold on, 
I'm trying to explain to you

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what happened when the vacuum 
broke - what I was doing.

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When I was vacuuming the living room,

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I started noticing that it wasn't 
picking up stuff so good.

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So I turned it off and I got down 
and started looking at it.

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And the carpet was kind of high, 
but you know,

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nothing was clogged underneath.

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And also, I did look at the belt 
and it seemed okay.

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>>Did the vacuum cleaner work 
when you first started using it today?

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>>Yes, that - I just said that. 
I remember I told you that,

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I started off vacuuming my son's room, 
and it worked just fine.

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And uh, you know, when I was 
vacuuming the living room,

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that's when it stopped working.

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>>Have you ever checked the bag?

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They get full and 
you have to replace them.

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>>Um, huh. You know what, uh, 
gosh, let me - let me check the bag.

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That might be it. 
Hold on for just a moment.

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I'm still gonna be on the phone, alright?

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>>Okay.

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[Man on phone sighs]

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Let's see here.

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Alright, okay, it's completely full.

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I can't believe my girlfriend 
didn't change the bag. It...

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>>Well, it sounds like that 
fixed your problem.

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>>Yeah, uh, thank you.

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>>Okay, no problem.