[PHONE RINGS]

All Pro vacuums. This is Tanya.

>>Hey Tanya, I'm having a problem 
with my vacuum cleaner.

Uh, it just stopped working on me.

I don't know why it's not working. 
Uh, it's not old...

>>Did you check underneath 
to see if anything was blocking it?

>>Uh, well yeah, of course I did.

That was one of the 
first things that I did.

Okay, alright. 
This is what happened.

This morning, I started vacuuming 
in my son's room.

It's a pretty good sized room. 
It's about a 12 by 12.

And it was working just fine.

And then I moved into the living room 
which is even a larger room...

>>How about the belt. 
Did you check to see if it was broken?

>>No.

It wasn't the belt. 
I checked that, too.

I'm trying to explain that 
what I was doing...

Okay, hold on, 
I'm trying to explain to you

what happened when the vacuum 
broke - what I was doing.

When I was vacuuming the living room,

I started noticing that it wasn't 
picking up stuff so good.

So I turned it off and I got down 
and started looking at it.

And the carpet was kind of high, 
but you know,

nothing was clogged underneath.

And also, I did look at the belt 
and it seemed okay.

>>Did the vacuum cleaner work 
when you first started using it today?

>>Yes, that - I just said that. 
I remember I told you that,

I started off vacuuming my son's room, 
and it worked just fine.

And uh, you know, when I was 
vacuuming the living room,

that's when it stopped working.

>>Have you ever checked the bag?

They get full and 
you have to replace them.

>>Um, huh. You know what, uh, 
gosh, let me - let me check the bag.

That might be it. 
Hold on for just a moment.

I'm still gonna be on the phone, alright?

>>Okay.

[Man on phone sighs]

Let's see here.

Alright, okay, it's completely full.

I can't believe my girlfriend 
didn't change the bag. It...

>>Well, it sounds like that 
fixed your problem.

>>Yeah, uh, thank you.

>>Okay, no problem.