[PHONE RINGS]
All Pro vacuums. This is Tanya.
>>Hey Tanya, I'm having a problem with my vacuum cleaner.
Uh, it just stopped working on me.
I don't know why it's not working. Uh, it's not old...
>>Did you check underneath to see if anything was blocking it?
>>Uh, well yeah, of course I did.
That was one of the first things that I did.
Okay, alright. This is what happened.
This morning, I started vacuuming in my son's room.
It's a pretty good sized room. It's about a 12 by 12.
And it was working just fine.
And then I moved into the living room which is even a larger room...
>>How about the belt. Did you check to see if it was broken?
>>No.
It wasn't the belt. I checked that, too.
I'm trying to explain that what I was doing...
Okay, hold on, I'm trying to explain to you
what happened when the vacuum broke - what I was doing.
When I was vacuuming the living room,
I started noticing that it wasn't picking up stuff so good.
So I turned it off and I got down and started looking at it.
And the carpet was kind of high, but you know,
nothing was clogged underneath.
And also, I did look at the belt and it seemed okay.
>>Did the vacuum cleaner work when you first started using it today?
>>Yes, that - I just said that. I remember I told you that,
I started off vacuuming my son's room, and it worked just fine.
And uh, you know, when I was vacuuming the living room,
that's when it stopped working.
>>Have you ever checked the bag?
They get full and you have to replace them.
>>Um, huh. You know what, uh, gosh, let me - let me check the bag.
That might be it. Hold on for just a moment.
I'm still gonna be on the phone, alright?
>>Okay.
[Man on phone sighs]
Let's see here.
Alright, okay, it's completely full.
I can't believe my girlfriend didn't change the bag. It...
>>Well, it sounds like that fixed your problem.
>>Yeah, uh, thank you.
>>Okay, no problem.