1 00:00:01,040 --> 00:00:04,791 I'm here to offer you a new way to think about my field, 2 00:00:04,815 --> 00:00:06,583 artificial intelligence. 3 00:00:06,607 --> 00:00:08,621 I think the purpose of AI 4 00:00:08,645 --> 00:00:12,079 is to empower humans with machine intelligence. 5 00:00:13,286 --> 00:00:15,736 And as machines get smarter, 6 00:00:15,760 --> 00:00:17,013 we get smarter. 7 00:00:17,907 --> 00:00:20,419 I call this "humanistic AI" -- 8 00:00:20,443 --> 00:00:24,114 artificial intelligence designed to meet human needs 9 00:00:24,138 --> 00:00:27,069 by collaborating and augmenting people. 10 00:00:28,149 --> 00:00:30,059 Now, today I'm happy to see 11 00:00:30,083 --> 00:00:32,260 that the idea of an intelligent assistant 12 00:00:32,284 --> 00:00:33,753 is mainstream. 13 00:00:33,777 --> 00:00:38,837 It's the well-accepted metaphor for the interface between humans and AI. 14 00:00:39,556 --> 00:00:42,253 And the one I helped create is called Siri. 15 00:00:42,957 --> 00:00:44,109 You know Siri. 16 00:00:44,133 --> 00:00:46,778 Siri is the thing that knows your intent 17 00:00:46,802 --> 00:00:48,844 and helps you do it for you, 18 00:00:48,868 --> 00:00:50,369 helps you get things done. 19 00:00:50,393 --> 00:00:52,867 But what you might not know is that we designed Siri 20 00:00:53,645 --> 00:00:55,611 as humanistic AI, 21 00:00:55,635 --> 00:00:58,806 to augment people with a conversational interface 22 00:00:58,830 --> 00:01:02,283 that made it possible for them to use mobile computing, 23 00:01:02,307 --> 00:01:05,591 regardless of who they were and their abilities. 24 00:01:06,814 --> 00:01:08,391 Now for most of us, 25 00:01:08,415 --> 00:01:11,196 the impact of this technology 26 00:01:11,220 --> 00:01:13,503 is to make things a little bit easier to use. 27 00:01:13,916 --> 00:01:16,095 But for my friend Daniel, 28 00:01:17,352 --> 00:01:20,523 the impact of the AI in these systems is a life changer. 29 00:01:21,217 --> 00:01:26,050 You see, Daniel is a really social guy, 30 00:01:26,074 --> 00:01:27,833 and he's blind and quadriplegic, 31 00:01:28,614 --> 00:01:32,473 which makes it hard to use those devices that we all take for granted. 32 00:01:32,497 --> 00:01:34,939 The last time I was at his house, his brother said, 33 00:01:34,963 --> 00:01:36,821 "Hang on a second, Daniel's not ready. 34 00:01:36,845 --> 00:01:39,187 He's on the phone with a woman he met online." 35 00:01:40,250 --> 00:01:42,260 I'm like, "That's cool, how'd he do it?" 36 00:01:42,284 --> 00:01:45,778 Well, Daniel uses Siri to manage his own social life -- 37 00:01:46,731 --> 00:01:48,671 his email, text and phone -- 38 00:01:48,695 --> 00:01:51,171 without depending on his caregivers. 39 00:01:52,501 --> 00:01:54,239 This is kind of interesting, right? 40 00:01:54,263 --> 00:01:55,580 The irony here is great. 41 00:01:55,604 --> 00:01:58,500 Here's the man whose relationship with AI 42 00:01:58,524 --> 00:02:01,701 helps him have relationships with genuine human beings. 43 00:02:02,805 --> 00:02:05,935 And this is humanistic AI. 44 00:02:07,404 --> 00:02:09,802 Another example with life-changing consequences 45 00:02:09,826 --> 00:02:11,083 is diagnosing cancer. 46 00:02:12,795 --> 00:02:14,950 When a doctor suspects cancer, 47 00:02:14,974 --> 00:02:17,677 they take a sample and send it to a pathologist, 48 00:02:17,701 --> 00:02:19,653 who looks at it under a microscope. 49 00:02:20,145 --> 00:02:22,670 Now, pathologists look at hundreds of slides 50 00:02:22,694 --> 00:02:25,018 and millions of cells every day. 51 00:02:25,630 --> 00:02:27,017 So to support this task, 52 00:02:27,041 --> 00:02:30,483 some researchers made an AI classifier. 53 00:02:31,548 --> 00:02:36,101 Now, the classifier says, "Is this cancer or is this not cancer?" 54 00:02:36,125 --> 00:02:37,430 looking at the pictures. 55 00:02:38,355 --> 00:02:39,919 The classifier was pretty good, 56 00:02:40,967 --> 00:02:42,652 but not as good as the person, 57 00:02:43,945 --> 00:02:45,713 who got it right most of the time. 58 00:02:46,427 --> 00:02:52,607 But when they combine the ability of the machine and the human together, 59 00:02:52,631 --> 00:02:55,626 accuracy went to 99.5 percent. 60 00:02:57,150 --> 00:03:02,151 Adding that AI to a partnership eliminated 85 percent of the errors 61 00:03:02,175 --> 00:03:05,861 that the human pathologist would have made working alone. 62 00:03:06,820 --> 00:03:09,979 That's a lot of cancer that would have otherwise gone untreated. 63 00:03:11,097 --> 00:03:13,027 Now, for the curious, it turns out 64 00:03:13,051 --> 00:03:16,525 that the human was better at rejecting false positives, 65 00:03:16,549 --> 00:03:20,121 and the machine was better at recognizing those hard-to-spot cases. 66 00:03:20,145 --> 00:03:23,382 But the lesson here isn't about which agent is better 67 00:03:23,406 --> 00:03:25,484 at this image-classification task. 68 00:03:25,888 --> 00:03:27,727 Those things are changing every day. 69 00:03:27,751 --> 00:03:29,319 The lesson here 70 00:03:29,343 --> 00:03:32,703 is that by combining the abilities of the human and machine, 71 00:03:32,727 --> 00:03:37,678 it created a partnership that had superhuman performance. 72 00:03:38,543 --> 00:03:41,483 And that is humanistic AI. 73 00:03:42,787 --> 00:03:44,773 Now let's look at another example 74 00:03:44,797 --> 00:03:47,084 with turbocharging performance. 75 00:03:47,108 --> 00:03:48,511 This is design. 76 00:03:48,535 --> 00:03:50,576 Now, let's say you're an engineer. 77 00:03:50,600 --> 00:03:52,717 You want to design a new frame for a drum. 78 00:03:52,741 --> 00:03:55,805 You get out your favorite software tools, CAD tools, 79 00:03:55,829 --> 00:04:00,044 and you enter the form and the materials, and then you analyze performance. 80 00:04:00,068 --> 00:04:01,412 That gives you one design. 81 00:04:02,162 --> 00:04:05,839 If you give those same tools to an AI, 82 00:04:05,863 --> 00:04:08,987 it can generate thousands of designs. 83 00:04:10,193 --> 00:04:12,127 This video by Autodesk is amazing. 84 00:04:12,151 --> 00:04:13,451 This is real stuff. 85 00:04:14,092 --> 00:04:17,163 So this transforms how we do design. 86 00:04:17,187 --> 00:04:18,615 The human engineer now 87 00:04:18,639 --> 00:04:21,954 says what the design should achieve, 88 00:04:21,978 --> 00:04:23,134 and the machine says, 89 00:04:23,158 --> 00:04:24,528 "Here's the possibilities." 90 00:04:25,758 --> 00:04:28,698 Now in her job, the engineer's job 91 00:04:28,722 --> 00:04:31,822 is to pick the one that best meets the goals of the design, 92 00:04:31,846 --> 00:04:35,185 which she knows as a human better than anyone else, 93 00:04:35,209 --> 00:04:37,003 using human judgment and expertise. 94 00:04:37,414 --> 00:04:38,994 In this case, the winning form 95 00:04:39,018 --> 00:04:41,729 looks kind of like something nature would have designed, 96 00:04:41,753 --> 00:04:43,868 minus a few million years of evolution 97 00:04:43,892 --> 00:04:46,273 and all that unnecessary fur. 98 00:04:48,424 --> 00:04:53,096 Now let's see where this idea of humanistic AI might lead us 99 00:04:53,120 --> 00:04:55,513 if we follow it into the speculative beyond. 100 00:04:56,118 --> 00:04:59,122 What's a kind of augmentation that we would all like to have? 101 00:04:59,529 --> 00:05:02,435 Well, how about cognitive enhancement? 102 00:05:03,904 --> 00:05:05,383 Instead of asking, 103 00:05:05,407 --> 00:05:07,468 "How smart can we make our machines?" 104 00:05:07,492 --> 00:05:08,665 let's ask 105 00:05:08,689 --> 00:05:11,394 "How smart can our machines make us?" 106 00:05:13,105 --> 00:05:14,885 I mean, take memory for example. 107 00:05:15,511 --> 00:05:18,457 Memory is the foundation of human intelligence. 108 00:05:19,767 --> 00:05:22,738 But human memory is famously flawed. 109 00:05:23,541 --> 00:05:25,615 We're great at telling stories, 110 00:05:25,639 --> 00:05:27,590 but not getting the details right. 111 00:05:27,614 --> 00:05:30,820 And our memories -- they decay over time. 112 00:05:30,844 --> 00:05:34,076 I mean, like, where did the '60s go, and can I go there, too? 113 00:05:34,100 --> 00:05:35,567 (Laughter) 114 00:05:36,648 --> 00:05:40,952 But what if you could have a memory that was as good as computer memory, 115 00:05:42,158 --> 00:05:45,017 and was about your life? 116 00:05:45,714 --> 00:05:48,503 What if you could remember every person you ever met, 117 00:05:48,527 --> 00:05:50,473 how to pronounce their name, 118 00:05:50,497 --> 00:05:52,589 their family details, their favorite sports, 119 00:05:52,613 --> 00:05:54,576 the last conversation you had with them? 120 00:05:54,600 --> 00:05:57,255 If you had this memory all your life, 121 00:05:57,279 --> 00:06:00,577 you could have the AI look at all the interactions 122 00:06:00,601 --> 00:06:02,018 you had with people over time 123 00:06:02,042 --> 00:06:05,835 and help you reflect on the long arc of your relationships. 124 00:06:06,530 --> 00:06:11,596 What if you could have the AI read everything you've ever read 125 00:06:11,620 --> 00:06:14,134 and listen to every song you've ever heard? 126 00:06:15,344 --> 00:06:19,083 From the tiniest clue, it could help you retrieve 127 00:06:19,107 --> 00:06:21,220 anything you've ever seen or heard before. 128 00:06:21,931 --> 00:06:25,181 Imagine what that would do for the ability to make new connections 129 00:06:25,205 --> 00:06:26,785 and form new ideas. 130 00:06:26,809 --> 00:06:28,797 And what about our bodies? 131 00:06:29,732 --> 00:06:34,010 What if we could remember the consequences of every food we eat, 132 00:06:34,034 --> 00:06:35,535 every pill we take, 133 00:06:36,485 --> 00:06:38,320 every all-nighter we pull? 134 00:06:39,048 --> 00:06:41,758 We could do our own science on our own data 135 00:06:41,782 --> 00:06:45,642 about what makes us feel good and stay healthy. 136 00:06:45,666 --> 00:06:48,142 And imagine how this could revolutionize 137 00:06:48,166 --> 00:06:50,856 the way we manage allergies and chronic disease. 138 00:06:52,909 --> 00:06:57,883 I believe that AI will make personal memory enhancement a reality. 139 00:06:59,122 --> 00:07:01,946 I can't say when or what form factors are involved, 140 00:07:02,627 --> 00:07:04,590 but I think it's inevitable, 141 00:07:05,923 --> 00:07:10,750 because the very things that make AI successful today -- 142 00:07:10,774 --> 00:07:13,267 the availability of comprehensive data 143 00:07:13,291 --> 00:07:16,839 and the ability for machines to make sense of that data -- 144 00:07:16,863 --> 00:07:19,922 can be applied to the data of our lives. 145 00:07:20,505 --> 00:07:23,992 And those data are here today, available for all of us, 146 00:07:24,016 --> 00:07:27,884 because we lead digitally mediated lives, 147 00:07:28,570 --> 00:07:30,705 in mobile and online. 148 00:07:31,833 --> 00:07:35,723 In my view, a personal memory is a private memory. 149 00:07:35,747 --> 00:07:39,684 We get to choose what is and is not recalled and retained. 150 00:07:40,517 --> 00:07:44,181 It's absolutely essential that this be kept very secure. 151 00:07:45,294 --> 00:07:46,756 Now for most of us, 152 00:07:46,780 --> 00:07:49,673 the impact of augmented personal memory 153 00:07:49,697 --> 00:07:52,432 will be a more improved mental gain, 154 00:07:52,456 --> 00:07:54,911 maybe, hopefully, a bit more social grace. 155 00:07:56,658 --> 00:08:01,305 But for the millions who suffer from Alzheimer's and dementia, 156 00:08:03,209 --> 00:08:05,412 the difference that augmented memory could make 157 00:08:05,436 --> 00:08:07,897 is a difference between a life of isolation 158 00:08:09,016 --> 00:08:10,795 and a life of dignity and connection. 159 00:08:12,166 --> 00:08:17,813 We are in the middle of a renaissance in artificial intelligence right now. 160 00:08:18,652 --> 00:08:20,623 I mean, in just the past few years, 161 00:08:20,647 --> 00:08:24,278 we're beginning to see solutions to AI problems 162 00:08:24,302 --> 00:08:28,272 that we have struggled with literally for decades: 163 00:08:29,226 --> 00:08:31,893 speech understanding, text understanding, 164 00:08:31,917 --> 00:08:33,237 image understanding. 165 00:08:34,177 --> 00:08:38,252 We have a choice in how we use this powerful technology. 166 00:08:39,268 --> 00:08:44,132 We can choose to use AI to automate and compete with us, 167 00:08:44,156 --> 00:08:48,133 or we can use AI to augment and collaborate with us, 168 00:08:48,157 --> 00:08:51,228 to overcome our cognitive limitations 169 00:08:51,252 --> 00:08:54,414 and to help us do what we want to do, 170 00:08:54,438 --> 00:08:55,729 only better. 171 00:08:56,339 --> 00:09:02,843 And as we discover new ways to give machines intelligence, 172 00:09:02,867 --> 00:09:05,936 we can distribute that intelligence 173 00:09:05,960 --> 00:09:08,341 to all of the AI assistants in the world, 174 00:09:08,365 --> 00:09:11,899 and therefore to every person, regardless of circumstance. 175 00:09:13,189 --> 00:09:14,718 And that is why, 176 00:09:14,742 --> 00:09:17,903 every time a machine gets smarter, 177 00:09:18,628 --> 00:09:20,032 we get smarter. 178 00:09:21,028 --> 00:09:24,761 That is an AI worth spreading. 179 00:09:24,785 --> 00:09:25,967 Thank you. 180 00:09:25,991 --> 00:09:29,964 (Applause)