1 00:00:01,040 --> 00:00:04,938 I'm here to offer you a new way to think about my field, 2 00:00:04,938 --> 00:00:06,729 artificial intelligence. 3 00:00:06,729 --> 00:00:08,751 I think the purpose of AI 4 00:00:08,751 --> 00:00:13,286 is to empower humans with machine intelligence, 5 00:00:13,286 --> 00:00:15,760 and as machines get smarter, 6 00:00:15,760 --> 00:00:18,487 we get smarter. 7 00:00:18,487 --> 00:00:20,658 I call this humanistic AI: 8 00:00:20,658 --> 00:00:24,352 artificial intelligence designed to meet human needs 9 00:00:24,352 --> 00:00:28,419 by collaborating and augmenting people. 10 00:00:28,419 --> 00:00:30,084 Now today I'm happy to see 11 00:00:30,084 --> 00:00:32,163 that the idea that intelligent assistant 12 00:00:32,163 --> 00:00:33,921 is mainstream. 13 00:00:33,921 --> 00:00:39,700 It's the well-accepted metaphor for the interface between humans and AI. 14 00:00:39,700 --> 00:00:43,252 And the one I helped create is called Siri. 15 00:00:43,252 --> 00:00:44,447 Now you know Siri. 16 00:00:44,447 --> 00:00:47,209 Siri is the thing that knows your intent 17 00:00:47,209 --> 00:00:49,274 and helps you do it for you, 18 00:00:49,274 --> 00:00:50,590 helps you get things done, 19 00:00:50,590 --> 00:00:53,282 but what you might not know is that we designed Siri 20 00:00:53,282 --> 00:00:55,865 as humanistic AI, 21 00:00:55,865 --> 00:00:58,616 to augment people with a conversational interface 22 00:00:58,616 --> 00:01:01,915 that made it possible for them to use mobile computing, 23 00:01:01,915 --> 00:01:06,981 regardless of who they were and their abilities. 24 00:01:06,981 --> 00:01:08,581 Now for most of us, 25 00:01:08,581 --> 00:01:11,385 the impact of this technology 26 00:01:11,385 --> 00:01:14,080 is to make things a little bit easier to use, 27 00:01:14,080 --> 00:01:17,463 but for my friend Daniel, 28 00:01:17,463 --> 00:01:21,217 the impact of the AI in these systems is a life-changer. 29 00:01:21,217 --> 00:01:26,165 You see, Daniel is a really social guy, 30 00:01:26,165 --> 00:01:28,846 and he's blind and quadriplegic 31 00:01:28,846 --> 00:01:31,148 which makes it hard to use those devices 32 00:01:31,148 --> 00:01:32,680 that we all take for granted. 33 00:01:32,680 --> 00:01:34,178 The last time I was at his house, his brother said, 34 00:01:34,178 --> 00:01:36,211 "Hang on a second, Daniel's not ready. 35 00:01:36,211 --> 00:01:39,845 He's on the phone with a woman he met online." 36 00:01:39,845 --> 00:01:42,158 I'm like, "That's cool, how'd he do it?" 37 00:01:42,158 --> 00:01:46,577 Well, Daniel uses Siri to manage his own social life, 38 00:01:46,577 --> 00:01:49,002 his email, text, and phone, 39 00:01:49,002 --> 00:01:52,644 without depending on his caregivers. 40 00:01:52,644 --> 00:01:55,125 This is kind of interesting, right? 41 00:01:55,125 --> 00:01:55,830 The irony here is great. 42 00:01:55,830 --> 00:01:58,741 Here's the man whose relationship with AI 43 00:01:58,741 --> 00:02:02,964 helps him have relationships with genuine human beings. 44 00:02:02,964 --> 00:02:07,274 And this is humanistic AI. 45 00:02:07,274 --> 00:02:09,908 Another example with life-changing consequences 46 00:02:09,908 --> 00:02:13,002 is diagnosing cancer. 47 00:02:13,002 --> 00:02:15,573 When a doctor suspects cancer, 48 00:02:15,573 --> 00:02:17,820 they take a sample, send it to a pathologist 49 00:02:17,820 --> 00:02:19,662 who looks at it under a microscope. 50 00:02:19,662 --> 00:02:22,629 Now, pathologists look at hundreds of slides 51 00:02:22,629 --> 00:02:25,694 and millions of cells every day, 52 00:02:25,694 --> 00:02:27,104 so to support this task, 53 00:02:27,104 --> 00:02:31,691 some researchers made an AI classifier. 54 00:02:31,691 --> 00:02:35,809 Now the classifier says, "Is this cancer or is this not cancer?" 55 00:02:35,809 --> 00:02:38,063 looking at the picture. 56 00:02:38,063 --> 00:02:40,408 The classifier was pretty good, 57 00:02:40,408 --> 00:02:43,779 but not as good as the person, 58 00:02:43,779 --> 00:02:46,282 who got it right most of the time. 59 00:02:46,282 --> 00:02:49,070 But when they combine the ability 60 00:02:49,070 --> 00:02:50,986 of the machine and the human together, 61 00:02:50,986 --> 00:02:57,014 accuracy went to 99.5 percent. 62 00:02:57,014 --> 00:03:00,386 Adding that AI to a partnership 63 00:03:00,386 --> 00:03:03,908 eliminated 85 percent of the errors that the human pathologist 64 00:03:03,908 --> 00:03:06,900 would have made working alone. 65 00:03:06,900 --> 00:03:08,065 That's a lot of cancer 66 00:03:08,065 --> 00:03:10,828 that would have otherwise gone untreated. 67 00:03:10,828 --> 00:03:12,396 Now, for the curious, it turns out that the human is better at 68 00:03:12,396 --> 00:03:16,627 rejecting false positives 69 00:03:16,627 --> 00:03:20,339 and the machine was better at recognizing those hard-to-spot cases, 70 00:03:20,339 --> 00:03:23,112 but the lesson here isn't about which agent is better 71 00:03:23,112 --> 00:03:25,689 at this image classification task. 72 00:03:25,689 --> 00:03:27,844 Those things are changing every day. 73 00:03:27,844 --> 00:03:29,343 The lesson here 74 00:03:29,343 --> 00:03:32,727 is that by combining the abilities of the human and machine, 75 00:03:32,727 --> 00:03:34,811 it created a partnership 76 00:03:34,811 --> 00:03:38,395 that had superhuman performance. 77 00:03:38,395 --> 00:03:42,827 And that is humanistic AI. 78 00:03:42,827 --> 00:03:44,836 Now let's look at another example 79 00:03:44,836 --> 00:03:47,241 with turbocharging performance. 80 00:03:47,241 --> 00:03:48,883 This is design. 81 00:03:48,883 --> 00:03:51,291 Now, let's say you're an engineer. 82 00:03:51,291 --> 00:03:53,009 You want to design a new frame for a drum. 83 00:03:53,009 --> 00:03:54,921 You get out your favorite software tools, 84 00:03:54,921 --> 00:03:56,107 cad tools, 85 00:03:56,107 --> 00:04:00,345 and you enter the form and the materials and then you analyze performance. 86 00:04:00,345 --> 00:04:02,408 That gives you one design. 87 00:04:02,408 --> 00:04:04,406 If you give those same tools to an AI, 88 00:04:04,406 --> 00:04:06,322 it can generate thousands of designs. 89 00:04:06,322 --> 00:04:12,307 This video by Autodesk is amazing. 90 00:04:12,307 --> 00:04:14,331 This is real stuff. 91 00:04:14,331 --> 00:04:17,187 So now this transforms how we do design. 92 00:04:17,187 --> 00:04:18,768 The human engineer now 93 00:04:18,768 --> 00:04:21,978 says what the machine, what the design should achieve, 94 00:04:21,978 --> 00:04:25,234 and the machine says, here's the possibilities. 95 00:04:25,234 --> 00:04:29,014 Now in her job now, the engineer's job 96 00:04:29,014 --> 00:04:31,846 is to pick the one that best meets the goals of the design, 97 00:04:31,846 --> 00:04:34,230 which she knows as a human 98 00:04:34,230 --> 00:04:35,592 better than anyone else, 99 00:04:35,592 --> 00:04:37,565 using human judgment and expertise. 100 00:04:37,565 --> 00:04:38,937 In this case, the winning form 101 00:04:38,937 --> 00:04:41,753 looks kind of like something nature would have designed, 102 00:04:41,753 --> 00:04:44,107 minus a few million years of evolution 103 00:04:44,107 --> 00:04:48,054 and all that unnecessary fur. 104 00:04:48,054 --> 00:04:51,987 Now let's see where this idea 105 00:04:51,987 --> 00:04:53,369 of humanistic AI might lead us 106 00:04:53,369 --> 00:04:56,611 if we follow it into the speculative beyond. 107 00:04:56,611 --> 00:04:59,704 What's a kind of augmentation that we would all like to have? 108 00:04:59,704 --> 00:05:03,084 Well, how about cognitive enhancement? 109 00:05:03,084 --> 00:05:05,334 Instead of asking 110 00:05:05,334 --> 00:05:07,706 how smart can we make our machines, 111 00:05:07,706 --> 00:05:09,304 let's ask how smart 112 00:05:09,304 --> 00:05:12,885 can our machines make us? 113 00:05:12,885 --> 00:05:15,833 I mean, take memory for example. 114 00:05:15,833 --> 00:05:19,200 Memory is the foundation of human intelligence, 115 00:05:19,200 --> 00:05:23,733 but human memory is famously flawed. 116 00:05:23,733 --> 00:05:25,829 We're great at telling stories, 117 00:05:25,829 --> 00:05:28,086 but not getting the details right, 118 00:05:28,086 --> 00:05:31,082 and our memories, they decay over time. 119 00:05:31,082 --> 00:05:35,568 I mean, like, where did the '60s go, and can I go there too? 120 00:05:35,568 --> 00:05:39,133 But what if you could have a memory 121 00:05:39,133 --> 00:05:41,672 that was as good as computer memory, 122 00:05:41,672 --> 00:05:45,960 and was about your life? 123 00:05:45,960 --> 00:05:48,772 What if you could remember every person you ever met, 124 00:05:48,772 --> 00:05:50,497 how to pronounce their name, 125 00:05:50,497 --> 00:05:52,613 their family details, their favorite sports, 126 00:05:52,613 --> 00:05:54,635 the last conversation you had with them? 127 00:05:54,635 --> 00:05:57,313 If you had this memory all your life, 128 00:05:57,313 --> 00:06:00,634 you could have the AI look at all the interactions 129 00:06:00,634 --> 00:06:02,113 you had with people over time 130 00:06:02,113 --> 00:06:03,728 and help you reflect 131 00:06:03,728 --> 00:06:06,816 on the long arc of your relationships. 132 00:06:06,816 --> 00:06:09,699 What if you could have the AI read 133 00:06:09,699 --> 00:06:11,795 everything you've ever read 134 00:06:11,795 --> 00:06:15,344 and listen to every song you've ever heard? 135 00:06:15,344 --> 00:06:17,944 From the tiniest clue, it could help you retrieve 136 00:06:17,944 --> 00:06:22,161 anything you've ever seen or heard before. 137 00:06:22,161 --> 00:06:24,567 Imagine what that would do for the ability to make new connections 138 00:06:24,567 --> 00:06:27,059 and form new ideas. 139 00:06:27,059 --> 00:06:30,010 And what about our bodies? 140 00:06:30,010 --> 00:06:34,225 What if we could remember the consequences of every food we eat, 141 00:06:34,225 --> 00:06:36,676 every pill we take, 142 00:06:36,676 --> 00:06:39,159 every all-nighter we pull? 143 00:06:39,159 --> 00:06:41,892 We could do our own science on our own data 144 00:06:41,892 --> 00:06:44,052 about what makes us feel good 145 00:06:44,052 --> 00:06:45,774 and stay healthy, 146 00:06:45,774 --> 00:06:48,166 and imagine how this could revolutionize 147 00:06:48,166 --> 00:06:53,084 the way we manage allergies and chronic disease. 148 00:06:53,084 --> 00:06:55,908 I believe that AI will make 149 00:06:55,908 --> 00:06:59,281 personal memory enhancement a reality. 150 00:06:59,281 --> 00:07:02,347 I can't say when or what form factors are involved, 151 00:07:02,347 --> 00:07:04,803 but I think it's inevitable 152 00:07:04,803 --> 00:07:09,314 because the very things 153 00:07:09,314 --> 00:07:11,099 that make AI successful today, 154 00:07:11,099 --> 00:07:13,478 the availability of comprehensive data 155 00:07:13,478 --> 00:07:17,049 and the ability for machines to make sense of that data 156 00:07:17,049 --> 00:07:20,664 can be applied to the data of our lives, 157 00:07:20,664 --> 00:07:22,794 and those data are here today, 158 00:07:22,794 --> 00:07:24,475 available for all of us because we lead 159 00:07:24,475 --> 00:07:28,816 digitally mediated lives, 160 00:07:28,816 --> 00:07:32,111 in mobile and online. 161 00:07:32,111 --> 00:07:34,760 In my view, a personal memory is a private memory. 162 00:07:34,760 --> 00:07:40,305 We get to choose what is and is not recalled and retained. 163 00:07:40,305 --> 00:07:42,031 It's absolutely essential 164 00:07:42,031 --> 00:07:45,477 that this be kept very secure. 165 00:07:45,477 --> 00:07:47,202 Now for most of us, 166 00:07:47,202 --> 00:07:49,848 the impact of augmented personal memory 167 00:07:49,848 --> 00:07:52,676 will be a more improved mental gain, 168 00:07:52,676 --> 00:07:56,658 maybe, hopefully, a bit more social grace. 169 00:07:56,658 --> 00:07:58,925 But for the millions who suffer 170 00:07:58,925 --> 00:08:02,191 from Alzheimer's and dementia, 171 00:08:02,191 --> 00:08:05,436 the difference that augmented memory could make 172 00:08:05,436 --> 00:08:09,405 is a difference between a life of isolation 173 00:08:09,405 --> 00:08:12,429 and a life of dignity and connection. 174 00:08:12,429 --> 00:08:14,161 We are in the middle 175 00:08:14,161 --> 00:08:16,005 of a renaissance 176 00:08:16,005 --> 00:08:18,819 in artificial intelligence right now. 177 00:08:18,819 --> 00:08:20,905 I mean, in just the past few years 178 00:08:20,905 --> 00:08:23,185 we're beginning to see solutions to AI problems 179 00:08:23,185 --> 00:08:26,403 that we have struggled with 180 00:08:26,403 --> 00:08:29,369 literally for decades: 181 00:08:29,369 --> 00:08:32,110 speech understanding, text understanding, 182 00:08:32,110 --> 00:08:34,329 image understanding. 183 00:08:34,329 --> 00:08:39,483 We have a choice in how we use this powerful technology. 184 00:08:39,483 --> 00:08:42,683 We can choose to use AI to automate 185 00:08:42,683 --> 00:08:44,517 and compete with us, 186 00:08:44,517 --> 00:08:48,192 or we can use AI to augment and collaborate with us, 187 00:08:48,192 --> 00:08:50,967 to overcome our cognitive limitations 188 00:08:50,967 --> 00:08:54,866 and to help us do what we want to do 189 00:08:54,866 --> 00:08:56,617 only better. 190 00:08:56,617 --> 00:08:59,732 And as we discover new ways 191 00:08:59,732 --> 00:09:03,094 to give machines intelligence, 192 00:09:03,094 --> 00:09:05,960 we can distribute that intelligence 193 00:09:05,960 --> 00:09:08,498 to all of the AI assistants in the world, 194 00:09:08,498 --> 00:09:13,340 and therefore to every person, regardless of circumstance. 195 00:09:13,340 --> 00:09:14,892 And that is why, 196 00:09:14,892 --> 00:09:18,811 every time a machine gets smarter, 197 00:09:18,811 --> 00:09:21,140 we get smarter. 198 00:09:21,140 --> 00:09:24,996 That is an AI worth spreading. 199 00:09:24,996 --> 00:09:26,865 Thank you. 200 00:09:26,865 --> 00:09:33,122 (Applause)