[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:14.01,0:00:16.26,Default,,0000,0000,0000,,So I'm going to talk about trust.
Dialogue: 0,0:00:16.26,0:00:18.90,Default,,0000,0000,0000,,And I'm going to start \Nby reminding you
Dialogue: 0,0:00:18.90,0:00:22.75,Default,,0000,0000,0000,,of the standard views \Nthat people have about trust.
Dialogue: 0,0:00:22.75,0:00:24.50,Default,,0000,0000,0000,,I think these are so commonplace
Dialogue: 0,0:00:24.50,0:00:26.86,Default,,0000,0000,0000,,they've become cliches of our society.
Dialogue: 0,0:00:26.86,0:00:28.88,Default,,0000,0000,0000,,And I think there are three.
Dialogue: 0,0:00:28.88,0:00:30.61,Default,,0000,0000,0000,,One's a claim:
Dialogue: 0,0:00:30.61,0:00:35.54,Default,,0000,0000,0000,,there's been a great decline \Nin trust. Very widely believed.
Dialogue: 0,0:00:35.76,0:00:40.55,Default,,0000,0000,0000,,The second is an aim:\Nwe should have more trust.
Dialogue: 0,0:00:40.55,0:00:45.40,Default,,0000,0000,0000,,And the third is a task: \Nwe should rebuild trust.
Dialogue: 0,0:00:46.33,0:00:52.41,Default,,0000,0000,0000,,I think that the claim, the aim \Nand the task are all misconceived.
Dialogue: 0,0:00:52.41,0:00:54.50,Default,,0000,0000,0000,,So what I'm going \Nto try to tell you today
Dialogue: 0,0:00:54.50,0:00:58.90,Default,,0000,0000,0000,,is a different story about \Na claim, an aim and a task,
Dialogue: 0,0:00:58.90,0:01:03.71,Default,,0000,0000,0000,,which I think give one quite \Na lot better purchase on that matter.
Dialogue: 0,0:01:03.71,0:01:04.96,Default,,0000,0000,0000,,First the claim.
Dialogue: 0,0:01:04.96,0:01:07.80,Default,,0000,0000,0000,,Why do people think trust has declined?
Dialogue: 0,0:01:07.80,0:01:11.54,Default,,0000,0000,0000,,And if I really think about it \Non the basis of my own evidence,
Dialogue: 0,0:01:11.54,0:01:13.78,Default,,0000,0000,0000,,I don't know the answer.
Dialogue: 0,0:01:13.78,0:01:19.10,Default,,0000,0000,0000,,I don't -- I'm inclined to think \Nit may have declined in some activities
Dialogue: 0,0:01:19.10,0:01:22.84,Default,,0000,0000,0000,,or some institutions and \Nit might have grown in others.
Dialogue: 0,0:01:22.84,0:01:24.56,Default,,0000,0000,0000,,I don't have an overview.
Dialogue: 0,0:01:24.93,0:01:28.88,Default,,0000,0000,0000,,But of course I can look\Nat the opinion polls.
Dialogue: 0,0:01:29.02,0:01:31.38,Default,,0000,0000,0000,,And the opinion polls are supposedly
Dialogue: 0,0:01:31.38,0:01:34.91,Default,,0000,0000,0000,,the sourse of the belief \Nthat trust has declined.
Dialogue: 0,0:01:35.60,0:01:39.18,Default,,0000,0000,0000,,When you actually look \Nat opinion polls across time,
Dialogue: 0,0:01:39.18,0:01:40.94,Default,,0000,0000,0000,,there is not much evidence for that.
Dialogue: 0,0:01:41.03,0:01:45.10,Default,,0000,0000,0000,,That's to say the people \Nwho were mistrusted 20 years ago
Dialogue: 0,0:01:45.10,0:01:49.47,Default,,0000,0000,0000,,principally journalists and politicians,\Nare still mistrusted.
Dialogue: 0,0:01:49.47,0:01:52.96,Default,,0000,0000,0000,,And the people who were \Nhighly trusted 20 years ago
Dialogue: 0,0:01:52.96,0:01:56.43,Default,,0000,0000,0000,,are sill rather highly trusted: \Njudges, nurses.
Dialogue: 0,0:01:56.43,0:01:58.76,Default,,0000,0000,0000,,The rest of us is in between.
Dialogue: 0,0:01:58.76,0:02:01.50,Default,,0000,0000,0000,,And by the way, \Nthe average person in the street
Dialogue: 0,0:02:01.50,0:02:03.82,Default,,0000,0000,0000,,is almost exactly midway.
Dialogue: 0,0:02:03.82,0:02:05.75,Default,,0000,0000,0000,,But is that good evidence?
Dialogue: 0,0:02:05.75,0:02:10.03,Default,,0000,0000,0000,,What opinion polls record \Nis of course opinions.
Dialogue: 0,0:02:10.03,0:02:11.38,Default,,0000,0000,0000,,What else can they record?
Dialogue: 0,0:02:11.38,0:02:13.14,Default,,0000,0000,0000,,So, they are looking at
Dialogue: 0,0:02:13.14,0:02:16.36,Default,,0000,0000,0000,,the generic attitudes \Nthat people report
Dialogue: 0,0:02:16.36,0:02:18.86,Default,,0000,0000,0000,,when you ask them certain questions.
Dialogue: 0,0:02:18.86,0:02:20.26,Default,,0000,0000,0000,,Do you trust politicians?
Dialogue: 0,0:02:20.26,0:02:22.66,Default,,0000,0000,0000,,Do you trust teachers?
Dialogue: 0,0:02:22.66,0:02:24.38,Default,,0000,0000,0000,,Now, if somebody said to you:
Dialogue: 0,0:02:24.38,0:02:26.10,Default,,0000,0000,0000,,"Do you trust greengrocers?"
Dialogue: 0,0:02:26.10,0:02:28.46,Default,,0000,0000,0000,,"Do you trust fishmongers?"
Dialogue: 0,0:02:28.46,0:02:31.04,Default,,0000,0000,0000,,"Do you trust elementary \Nschool teachers?"
Dialogue: 0,0:02:31.04,0:02:34.44,Default,,0000,0000,0000,,You would probably begin\Nby saying: "To do what?"
Dialogue: 0,0:02:34.44,0:02:37.74,Default,,0000,0000,0000,,And that would be \Na perfectly sensible response.
Dialogue: 0,0:02:37.74,0:02:39.84,Default,,0000,0000,0000,,And you might say,
Dialogue: 0,0:02:39.84,0:02:42.88,Default,,0000,0000,0000,,when you understood \Nthe answer to that,
Dialogue: 0,0:02:42.88,0:02:46.34,Default,,0000,0000,0000,,"Well, I trust some of them, \Nbut not others."
Dialogue: 0,0:02:46.34,0:02:48.05,Default,,0000,0000,0000,,That's a perfectly rational thing.
Dialogue: 0,0:02:48.05,0:02:50.95,Default,,0000,0000,0000,,In short, in our real lives,
Dialogue: 0,0:02:50.95,0:02:55.18,Default,,0000,0000,0000,,we seek to place trust\Nin a differenciated way.
Dialogue: 0,0:02:55.18,0:02:58.21,Default,,0000,0000,0000,,We don't make an assumption \Nthat the level of trust
Dialogue: 0,0:02:58.21,0:03:00.02,Default,,0000,0000,0000,,that we will have
Dialogue: 0,0:03:00.02,0:03:02.08,Default,,0000,0000,0000,,in every instance of a certain type
Dialogue: 0,0:03:02.08,0:03:05.66,Default,,0000,0000,0000,,of official office helder \Nor type of person
Dialogue: 0,0:03:05.66,0:03:07.70,Default,,0000,0000,0000,,is going to be uniform.
Dialogue: 0,0:03:07.86,0:03:11.18,Default,,0000,0000,0000,,I might, for example, \Nsay that I certainly trust
Dialogue: 0,0:03:11.18,0:03:13.21,Default,,0000,0000,0000,,a certain elementary \Nschool teacher I know,
Dialogue: 0,0:03:13.21,0:03:16.34,Default,,0000,0000,0000,,to teach the reception class to read,
Dialogue: 0,0:03:16.34,0:03:19.87,Default,,0000,0000,0000,,but no way to drive the school mini bus.
Dialogue: 0,0:03:19.87,0:03:20.58,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:03:20.58,0:03:23.32,Default,,0000,0000,0000,,I might after all know \Nthat she wasn't a good driver.
Dialogue: 0,0:03:23.32,0:03:26.65,Default,,0000,0000,0000,,I might trust my most loquacious friend
Dialogue: 0,0:03:26.65,0:03:29.59,Default,,0000,0000,0000,,to keep a conversation going,
Dialogue: 0,0:03:35.46,0:03:38.13,Default,,0000,0000,0000,,but perhaps not to keep a secret.
Dialogue: 0,0:03:38.37,0:03:39.74,Default,,0000,0000,0000,,Simple.
Dialogue: 0,0:03:39.74,0:03:44.18,Default,,0000,0000,0000,,So if we've got those evidence \Nin our ordinary lives,
Dialogue: 0,0:03:44.18,0:03:46.89,Default,,0000,0000,0000,,in the way that trust is differenciated,
Dialogue: 0,0:03:46.89,0:03:50.06,Default,,0000,0000,0000,,why do we sort of drop \Nall that intelligence
Dialogue: 0,0:03:50.06,0:03:53.40,Default,,0000,0000,0000,,when we think about trust \Nmore abstractly?
Dialogue: 0,0:03:53.40,0:03:57.96,Default,,0000,0000,0000,,I think the polls are very bad guides \Nto the level of trust
Dialogue: 0,0:03:57.96,0:04:01.42,Default,,0000,0000,0000,,that actually exists, because \Nthey try to obliterate
Dialogue: 0,0:04:01.42,0:04:05.98,Default,,0000,0000,0000,,the good judgement \Nthat goes into placing trust.
Dialogue: 0,0:04:06.12,0:04:08.34,Default,,0000,0000,0000,,Secondly, what about the aim?
Dialogue: 0,0:04:08.34,0:04:11.13,Default,,0000,0000,0000,,The aim is to have more trust.
Dialogue: 0,0:04:11.13,0:04:13.96,Default,,0000,0000,0000,,Well, frankly, I think \Nthat's a stupid aim.
Dialogue: 0,0:04:14.39,0:04:16.34,Default,,0000,0000,0000,,It's not what I would aim at.
Dialogue: 0,0:04:16.34,0:04:19.73,Default,,0000,0000,0000,,I would aim to have \Nmore trust in the trustworthy,
Dialogue: 0,0:04:19.73,0:04:22.21,Default,,0000,0000,0000,,but not in the untrustworthy.
Dialogue: 0,0:04:22.21,0:04:22.99,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:22.99,0:04:28.46,Default,,0000,0000,0000,,In fact, I aim positively to try \Nnot to trust the untrustworthy.
Dialogue: 0,0:04:28.46,0:04:29.73,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:29.73,0:04:33.37,Default,,0000,0000,0000,,And I think of those people \Nwho, for example,
Dialogue: 0,0:04:33.37,0:04:37.96,Default,,0000,0000,0000,,placed their savings with \Nthe very aptly named Mr Madoff,
Dialogue: 0,0:04:37.96,0:04:39.34,Default,,0000,0000,0000,,who then made off with them,
Dialogue: 0,0:04:39.34,0:04:40.52,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:40.52,0:04:41.63,Default,,0000,0000,0000,,And I think of them,
Dialogue: 0,0:04:41.63,0:04:44.74,Default,,0000,0000,0000,,I think: "Well, yes, too much trust."
Dialogue: 0,0:04:44.74,0:04:48.55,Default,,0000,0000,0000,,More trust is not \Nan intelligent aim in this life.
Dialogue: 0,0:04:48.55,0:04:55.00,Default,,0000,0000,0000,,Intelligently placed and intelligently \Nrefused trust is the proper aim.
Dialogue: 0,0:04:55.00,0:04:56.59,Default,,0000,0000,0000,,Well one once said that,
Dialogue: 0,0:04:56.59,0:04:59.86,Default,,0000,0000,0000,,one says: "Yeah, ok, \Nthat means that what matters
Dialogue: 0,0:04:59.86,0:05:04.50,Default,,0000,0000,0000,,in the first place is not trust, \Nbut trustworthiness."
Dialogue: 0,0:05:04.61,0:05:09.17,Default,,0000,0000,0000,,It's judging how trustworthy \Npeople are in particular respects.
Dialogue: 0,0:05:09.37,0:05:12.60,Default,,0000,0000,0000,,And i think this judgement \Nrequires us to look at three things:
Dialogue: 0,0:05:12.68,0:05:15.16,Default,,0000,0000,0000,,Are they competent?
Dialogue: 0,0:05:15.16,0:05:16.51,Default,,0000,0000,0000,,Are they honest?
Dialogue: 0,0:05:16.51,0:05:17.95,Default,,0000,0000,0000,,Are they reliable?
Dialogue: 0,0:05:17.95,0:05:21.69,Default,,0000,0000,0000,,And if we find that a person is \Ncompetent in the relevant matters,
Dialogue: 0,0:05:21.69,0:05:23.76,Default,,0000,0000,0000,,and reliable, and honest,
Dialogue: 0,0:05:23.77,0:05:26.06,Default,,0000,0000,0000,,we'll have a pretty good reason \Nto trust them,
Dialogue: 0,0:05:26.06,0:05:28.28,Default,,0000,0000,0000,,because they'll be trustworthy.
Dialogue: 0,0:05:28.28,0:05:32.04,Default,,0000,0000,0000,,But if, on the other hand, \Nthey are unreliable, we might not.
Dialogue: 0,0:05:32.04,0:05:34.30,Default,,0000,0000,0000,,I have friends who \Nare competent and honest,
Dialogue: 0,0:05:34.30,0:05:36.55,Default,,0000,0000,0000,,but I would not trust them \Nto post a letter,
Dialogue: 0,0:05:36.55,0:05:37.93,Default,,0000,0000,0000,,because they are forgetful.
Dialogue: 0,0:05:37.93,0:05:38.74,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:38.74,0:05:40.99,Default,,0000,0000,0000,,I have friends who are very confident
Dialogue: 0,0:05:40.99,0:05:43.22,Default,,0000,0000,0000,,they can do certain things,
Dialogue: 0,0:05:43.22,0:05:47.50,Default,,0000,0000,0000,,but I realise that they overestimate \Ntheir own competence.
Dialogue: 0,0:05:47.50,0:05:50.42,Default,,0000,0000,0000,,I'm very glad to say I don't think \NI have many friends
Dialogue: 0,0:05:50.42,0:05:53.84,Default,,0000,0000,0000,,who are competent and reliable, \Nbut extremely dishonest.
Dialogue: 0,0:05:53.84,0:05:55.00,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:55.00,0:05:56.66,Default,,0000,0000,0000,,If so, I haven't yet spotted it.
Dialogue: 0,0:05:56.66,0:05:58.25,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:58.43,0:06:00.41,Default,,0000,0000,0000,,But that's what we are looking for,
Dialogue: 0,0:06:00.41,0:06:02.80,Default,,0000,0000,0000,,trustworthiness before trust.
Dialogue: 0,0:06:02.87,0:06:04.78,Default,,0000,0000,0000,,Trust is the response.
Dialogue: 0,0:06:04.78,0:06:07.04,Default,,0000,0000,0000,,Trustworthiness is what we have to judge.
Dialogue: 0,0:06:07.04,0:06:08.66,Default,,0000,0000,0000,,And, of course, it is difficult.
Dialogue: 0,0:06:08.83,0:06:11.70,Default,,0000,0000,0000,,Across the last few decades,\Nwe tried to construct
Dialogue: 0,0:06:11.70,0:06:15.26,Default,,0000,0000,0000,,systems of accountability \Nfor all sorts of institutions,
Dialogue: 0,0:06:15.26,0:06:17.74,Default,,0000,0000,0000,,and professionals, and officials,\Nand so on,
Dialogue: 0,0:06:17.74,0:06:22.10,Default,,0000,0000,0000,,that we'll make it easier for us \Nto judge their trustworthiness.
Dialogue: 0,0:06:22.10,0:06:25.35,Default,,0000,0000,0000,,A lot of these systems \Nhave the converse effect.
Dialogue: 0,0:06:25.35,0:06:27.39,Default,,0000,0000,0000,,They don't work \Nas they are supposed to.
Dialogue: 0,0:06:27.39,0:06:31.13,Default,,0000,0000,0000,,I remember I was talking \Nwith a midwife, who said:
Dialogue: 0,0:06:31.13,0:06:33.96,Default,,0000,0000,0000,,"Well, you see the problem is \Nit takes longer to do
Dialogue: 0,0:06:33.96,0:06:36.53,Default,,0000,0000,0000,,the paper work than \Nto deliver the baby."
Dialogue: 0,0:06:36.53,0:06:37.54,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:06:37.54,0:06:41.66,Default,,0000,0000,0000,,And all over our public life \Nor institutional life,
Dialogue: 0,0:06:41.66,0:06:44.96,Default,,0000,0000,0000,,we find that problem \Nthat the system of accountability,
Dialogue: 0,0:06:44.96,0:06:50.33,Default,,0000,0000,0000,,that is meant to secure trustworthiness\Nand evidence of trustworthiness
Dialogue: 0,0:06:50.33,0:06:52.29,Default,,0000,0000,0000,,is actually doing the opposite.
Dialogue: 0,0:06:52.29,0:06:57.38,Default,,0000,0000,0000,,It is distracting people who have \Nto do difficult tasks, like midwives
Dialogue: 0,0:06:57.38,0:07:00.04,Default,,0000,0000,0000,,from doing them, by requiring them
Dialogue: 0,0:07:00.04,0:07:02.18,Default,,0000,0000,0000,,to "tick the boxes", as we say.
Dialogue: 0,0:07:02.18,0:07:04.59,Default,,0000,0000,0000,,You can all give your own examples there.
Dialogue: 0,0:07:04.89,0:07:07.05,Default,,0000,0000,0000,,So, so much for the aim.
Dialogue: 0,0:07:07.05,0:07:09.63,Default,,0000,0000,0000,,The aim, I think, \Nis more trustworthiness,
Dialogue: 0,0:07:09.63,0:07:13.58,Default,,0000,0000,0000,,and that's going to be different \Nif we are trying to be trustworthy
Dialogue: 0,0:07:13.58,0:07:16.90,Default,,0000,0000,0000,,and communicate our trustworthiness \Nto other people,
Dialogue: 0,0:07:16.90,0:07:20.34,Default,,0000,0000,0000,,and if we are trying to judge \Nwhether other people or office helders,
Dialogue: 0,0:07:20.34,0:07:22.71,Default,,0000,0000,0000,,or polititians are trustworthy.
Dialogue: 0,0:07:22.71,0:07:25.08,Default,,0000,0000,0000,,It's not easy, it is judgement,
Dialogue: 0,0:07:25.08,0:07:29.26,Default,,0000,0000,0000,,and simple reaction, attitudes don't do
Dialogue: 0,0:07:29.26,0:07:31.85,Default,,0000,0000,0000,,don't do adequately here.
Dialogue: 0,0:07:32.24,0:07:35.49,Default,,0000,0000,0000,,Now, thirdly, the task.
Dialogue: 0,0:07:35.76,0:07:38.42,Default,,0000,0000,0000,,Calling the task rebuilding trust,
Dialogue: 0,0:07:38.42,0:07:41.09,Default,,0000,0000,0000,,I think, also gets things backwards.
Dialogue: 0,0:07:41.09,0:07:46.08,Default,,0000,0000,0000,,It suggests that you \Nand I should rebuild trust.
Dialogue: 0,0:07:46.08,0:07:48.30,Default,,0000,0000,0000,,Well, we could do that for ourselves.
Dialogue: 0,0:07:48.30,0:07:50.81,Default,,0000,0000,0000,,We can rebuild a bit of trustworthiness,
Dialogue: 0,0:07:50.81,0:07:54.18,Default,,0000,0000,0000,,we can do it two people together, \Ntrying to improve trust.
Dialogue: 0,0:07:54.18,0:07:57.77,Default,,0000,0000,0000,,But trust, in the end, is distinctive,
Dialogue: 0,0:07:57.77,0:08:00.50,Default,,0000,0000,0000,,because it's given by other people.
Dialogue: 0,0:08:00.50,0:08:03.34,Default,,0000,0000,0000,,You can't rebuild what \Nother people gave you.
Dialogue: 0,0:08:03.34,0:08:09.49,Default,,0000,0000,0000,,You have to give them \Nthe basis for giving you their trust.
Dialogue: 0,0:08:09.49,0:08:12.84,Default,,0000,0000,0000,,So you have to, I think, be trustworthy
Dialogue: 0,0:08:12.84,0:08:15.04,Default,,0000,0000,0000,,and that, of course, \Nis because you can't fool
Dialogue: 0,0:08:15.04,0:08:18.26,Default,,0000,0000,0000,,all of the people \Nall of the time. Usually.
Dialogue: 0,0:08:18.26,0:08:19.12,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:19.12,0:08:23.13,Default,,0000,0000,0000,,But you also have \Nto provide usable evidence
Dialogue: 0,0:08:23.13,0:08:25.04,Default,,0000,0000,0000,,that you are trustworthy.
Dialogue: 0,0:08:25.04,0:08:26.52,Default,,0000,0000,0000,,How to do it?
Dialogue: 0,0:08:26.52,0:08:29.30,Default,,0000,0000,0000,,Well, everyday, all over \Nthe place, it's being done
Dialogue: 0,0:08:29.30,0:08:33.96,Default,,0000,0000,0000,,by ordinary people, by officials, \Nby institutions quite effectively.
Dialogue: 0,0:08:33.96,0:08:37.96,Default,,0000,0000,0000,,Let me give you \Na simple commercial example.
Dialogue: 0,0:08:37.96,0:08:39.96,Default,,0000,0000,0000,,The shop where I buy my socks
Dialogue: 0,0:08:39.96,0:08:42.25,Default,,0000,0000,0000,,says I may take them back.
Dialogue: 0,0:08:42.25,0:08:44.13,Default,,0000,0000,0000,,And they don't ask any questions,
Dialogue: 0,0:08:44.13,0:08:46.14,Default,,0000,0000,0000,,they take them back \Nand give me the money
Dialogue: 0,0:08:46.14,0:08:48.71,Default,,0000,0000,0000,,or give me the pair of socks \Nof the color I wanted.
Dialogue: 0,0:08:48.71,0:08:49.90,Default,,0000,0000,0000,,That's super.
Dialogue: 0,0:08:49.90,0:08:52.16,Default,,0000,0000,0000,,I trust them, because\Nthey have made themselves
Dialogue: 0,0:08:52.17,0:08:54.10,Default,,0000,0000,0000,,vulnerable to me.
Dialogue: 0,0:08:54.10,0:08:56.04,Default,,0000,0000,0000,,There's a big lesson in that.
Dialogue: 0,0:08:56.04,0:08:59.04,Default,,0000,0000,0000,,If you make yourself vulnerable\Nto the other party,
Dialogue: 0,0:08:59.04,0:09:01.59,Default,,0000,0000,0000,,then that is very good evidence
Dialogue: 0,0:09:01.59,0:09:02.90,Default,,0000,0000,0000,,that you are trustworthy,
Dialogue: 0,0:09:02.90,0:09:06.22,Default,,0000,0000,0000,,and you have confidence \Nin what you are saying.
Dialogue: 0,0:09:06.22,0:09:08.43,Default,,0000,0000,0000,,So, in the end, I think \Nwhat we are aiming for
Dialogue: 0,0:09:08.43,0:09:11.88,Default,,0000,0000,0000,,is not very difficult to discern.
Dialogue: 0,0:09:11.88,0:09:15.50,Default,,0000,0000,0000,,It is relationships in which \Npeople are trustworthy
Dialogue: 0,0:09:15.50,0:09:18.63,Default,,0000,0000,0000,,and can judge when and how
Dialogue: 0,0:09:18.63,0:09:21.20,Default,,0000,0000,0000,,the other person is trustworthy.
Dialogue: 0,0:09:21.20,0:09:24.49,Default,,0000,0000,0000,,So the moral of all this is
Dialogue: 0,0:09:24.49,0:09:28.17,Default,,0000,0000,0000,,we need to think \Nmuch less about trust,
Dialogue: 0,0:09:28.17,0:09:31.21,Default,,0000,0000,0000,,let alone about attitudes of trust,
Dialogue: 0,0:09:31.21,0:09:35.31,Default,,0000,0000,0000,,detected or misdetected by opinion polls,
Dialogue: 0,0:09:35.31,0:09:37.50,Default,,0000,0000,0000,,much more about being trustworthy
Dialogue: 0,0:09:37.50,0:09:40.04,Default,,0000,0000,0000,,and how you give people adequate,
Dialogue: 0,0:09:40.04,0:09:44.58,Default,,0000,0000,0000,,useful and simple evidence \Nthat you are trustworthy.
Dialogue: 0,0:09:44.58,0:09:45.63,Default,,0000,0000,0000,,Thanks.
Dialogue: 0,0:09:45.63,0:09:47.54,Default,,0000,0000,0000,,(Applause)