[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:05.35,0:00:06.94,Default,,0000,0000,0000,,I'm Solveig.
Dialogue: 0,0:00:07.96,0:00:10.12,Default,,0000,0000,0000,,Here you have my contact info.
Dialogue: 0,0:00:12.56,0:00:18.89,Default,,0000,0000,0000,,I use Free Software and especially Debian\Nsince quite some time now
Dialogue: 0,0:00:19.13,0:00:22.10,Default,,0000,0000,0000,,and I also contribute to Tails
Dialogue: 0,0:00:22.50,0:00:28.64,Default,,0000,0000,0000,,so my interests are in privacy…
Dialogue: 0,0:00:44.26,0:00:47.34,Default,,0000,0000,0000,,No? Yes? Do you hear me?
Dialogue: 0,0:00:53.36,0:00:56.69,Default,,0000,0000,0000,,I do some non-developer things
Dialogue: 0,0:00:56.69,0:01:03.40,Default,,0000,0000,0000,,and in Debian I found a way to contribute\Nwithout coding
Dialogue: 0,0:01:03.88,0:01:07.15,Default,,0000,0000,0000,,or maintaining packages which is to\Ntriage bugs.
Dialogue: 0,0:01:11.70,0:01:14.58,Default,,0000,0000,0000,,Bug triaging, it helps,
Dialogue: 0,0:01:15.48,0:01:21.100,Default,,0000,0000,0000,,it's kind of non visible but it helps\NDebian as a whole
Dialogue: 0,0:01:22.20,0:01:26.91,Default,,0000,0000,0000,,because maintainers don't always\Nhave the time to deal
Dialogue: 0,0:01:26.91,0:01:28.37,Default,,0000,0000,0000,,with all their bug reports,
Dialogue: 0,0:01:28.61,0:01:31.50,Default,,0000,0000,0000,,some packages have a lot of\Nbug reports,
Dialogue: 0,0:01:31.82,0:01:35.97,Default,,0000,0000,0000,,like the kernel or Xorg.
Dialogue: 0,0:01:39.70,0:01:44.82,Default,,0000,0000,0000,,Also, it's a good way to improve the\Npackage quality.
Dialogue: 0,0:01:45.15,0:01:50.31,Default,,0000,0000,0000,,When some packages have a lot of\Nbugs open against them,
Dialogue: 0,0:01:51.97,0:01:57.05,Default,,0000,0000,0000,,it can make it harder for the maintainers\Nto know which ones are
Dialogue: 0,0:01:57.05,0:02:03.14,Default,,0000,0000,0000,,solvable, actionable, and they can get a bit\Nover their head.
Dialogue: 0,0:02:04.48,0:02:10.54,Default,,0000,0000,0000,,So when you triage bugs, you help\Neverybody have a better experience
Dialogue: 0,0:02:10.54,0:02:11.84,Default,,0000,0000,0000,,with Debian.
Dialogue: 0,0:02:13.58,0:02:15.69,Default,,0000,0000,0000,,So, you want to do it.
Dialogue: 0,0:02:17.41,0:02:18.86,Default,,0000,0000,0000,,First, it's easy.
Dialogue: 0,0:02:19.03,0:02:22.97,Default,,0000,0000,0000,,You don't need to learn any new tool\Nsupposing you already know
Dialogue: 0,0:02:22.97,0:02:25.32,Default,,0000,0000,0000,,how to read and write e-mail.
Dialogue: 0,0:02:26.55,0:02:32.03,Default,,0000,0000,0000,,So that's a low threshold to start.
Dialogue: 0,0:02:33.29,0:02:38.29,Default,,0000,0000,0000,,It's very rewarding, the maintainers are\Nhappy when you help them,
Dialogue: 0,0:02:38.29,0:02:41.45,Default,,0000,0000,0000,,even if you don't touch their packages,
Dialogue: 0,0:02:41.45,0:02:49.43,Default,,0000,0000,0000,,if you sort their bugs, they'll be happy\Nand the users who submitted them
Dialogue: 0,0:02:49.43,0:02:51.38,Default,,0000,0000,0000,,will be happy that somebody looked\Nat them
Dialogue: 0,0:02:51.99,0:02:55.61,Default,,0000,0000,0000,,so it can be very joyful.
Dialogue: 0,0:02:57.53,0:03:03.45,Default,,0000,0000,0000,,Also, you search random bugs for packages\Nyou don't necessarily know,
Dialogue: 0,0:03:04.18,0:03:07.79,Default,,0000,0000,0000,,so you learn about a lot of software\Nin Debian and
Dialogue: 0,0:03:07.79,0:03:12.07,Default,,0000,0000,0000,,some of them are really really surprising\Nand you…
Dialogue: 0,0:03:12.76,0:03:16.46,Default,,0000,0000,0000,,"Wha? What does this do?" and that's kind\Nof fun.
Dialogue: 0,0:03:17.84,0:03:19.87,Default,,0000,0000,0000,,And of course, it saves kittens.
Dialogue: 0,0:03:25.75,0:03:29.24,Default,,0000,0000,0000,,On this page, there's a…
Dialogue: 0,0:03:30.71,0:03:36.15,Default,,0000,0000,0000,,The bug triage page is a howto page\NI made some years ago, with tips
Dialogue: 0,0:03:36.97,0:03:43.15,Default,,0000,0000,0000,,and this part, especially, has a list\Nof teams that added themselves
Dialogue: 0,0:03:43.15,0:03:47.17,Default,,0000,0000,0000,,so that they want you to help\Nsort their bugs.
Dialogue: 0,0:03:48.87,0:03:51.96,Default,,0000,0000,0000,,Those are the teams I worked with,\Nthey're really really nice,
Dialogue: 0,0:03:52.88,0:03:54.27,Default,,0000,0000,0000,,they don't bite.
Dialogue: 0,0:03:56.55,0:03:59.03,Default,,0000,0000,0000,,They will let you know if you did an error,
Dialogue: 0,0:03:59.03,0:04:02.60,Default,,0000,0000,0000,,they will answer your questions,\Nyou can work together.
Dialogue: 0,0:04:04.83,0:04:07.76,Default,,0000,0000,0000,,I don't recommend closing random bugs.
Dialogue: 0,0:04:08.16,0:04:12.84,Default,,0000,0000,0000,,If you go and touch packages from people\Nyou have not warned
Dialogue: 0,0:04:12.84,0:04:17.08,Default,,0000,0000,0000,,or who are not willing to have somebody\Ntouch their bugs,
Dialogue: 0,0:04:17.08,0:04:20.44,Default,,0000,0000,0000,,you might have backfire.
Dialogue: 0,0:04:22.52,0:04:28.29,Default,,0000,0000,0000,,To start, I think it's good to go packages\Nthat you know people are happy
Dialogue: 0,0:04:28.29,0:04:29.42,Default,,0000,0000,0000,,if you help with.
Dialogue: 0,0:04:35.23,0:04:38.48,Default,,0000,0000,0000,,The first tool to triage bugs is UDD.
Dialogue: 0,0:04:39.66,0:04:47.29,Default,,0000,0000,0000,,I don't know if you've ever tried it,\Nthe interface is really great.
Dialogue: 0,0:04:55.80,0:04:57.78,Default,,0000,0000,0000,,Here, I can show you.
Dialogue: 0,0:05:02.15,0:05:04.11,Default,,0000,0000,0000,,Here, that's UDD.
Dialogue: 0,0:05:06.55,0:05:08.50,Default,,0000,0000,0000,,So it's a bit arid like this, but
Dialogue: 0,0:05:13.56,0:05:21.69,Default,,0000,0000,0000,,it allows you to select many many\Ntypes of packages,
Dialogue: 0,0:05:23.11,0:05:25.67,Default,,0000,0000,0000,,we can see that later.
Dialogue: 0,0:05:26.11,0:05:31.60,Default,,0000,0000,0000,,Then you can choose a team or\Nother criteria
Dialogue: 0,0:05:32.69,0:05:38.02,Default,,0000,0000,0000,,and when you're happy about\Nyour criteria, you search.
Dialogue: 0,0:05:39.40,0:05:45.05,Default,,0000,0000,0000,,It will give you a list of packages\Ncorresponding to your criteria
Dialogue: 0,0:05:46.56,0:05:51.31,Default,,0000,0000,0000,,and you can select some more info\Nyou want listed here.
Dialogue: 0,0:05:53.72,0:05:55.63,Default,,0000,0000,0000,,So, that's UDD search.
Dialogue: 0,0:06:02.46,0:06:08.50,Default,,0000,0000,0000,,I usually ignore the bug reports that\Nsomebody has searched in the last year.
Dialogue: 0,0:06:11.87,0:06:14.15,Default,,0000,0000,0000,,Probably somebody else will look at them,
Dialogue: 0,0:06:14.15,0:06:18.00,Default,,0000,0000,0000,,let's look at those that are lost\Nin the limbos.
Dialogue: 0,0:06:19.22,0:06:23.69,Default,,0000,0000,0000,,I select wontfix, moreinfo, upstream or\Nunreproducible.
Dialogue: 0,0:06:23.98,0:06:27.59,Default,,0000,0000,0000,,Those are those that probably you can do\Nsomething on.
Dialogue: 0,0:06:29.71,0:06:33.77,Default,,0000,0000,0000,,And then you chose a team, preferably\None of those that is listed
Dialogue: 0,0:06:33.77,0:06:35.89,Default,,0000,0000,0000,,in the page we saw before.
Dialogue: 0,0:06:45.33,0:06:50.25,Default,,0000,0000,0000,,Once you'll have selected a bug and\Nsomething to do on it,
Dialogue: 0,0:06:50.25,0:06:52.52,Default,,0000,0000,0000,,you'll have to document what you do.
Dialogue: 0,0:06:57.07,0:07:00.40,Default,,0000,0000,0000,,Because you can change many many stuff\Non the bug,
Dialogue: 0,0:07:00.40,0:07:07.11,Default,,0000,0000,0000,,you send the commands to\Ncontrol@bugs.debian.org
Dialogue: 0,0:07:07.35,0:07:12.43,Default,,0000,0000,0000,,but it's always nice to put a small\Na small sentence, or 2 or 3
Dialogue: 0,0:07:12.43,0:07:17.55,Default,,0000,0000,0000,,to say what made you conclude that is\Nthe right change.
Dialogue: 0,0:07:21.94,0:07:26.16,Default,,0000,0000,0000,,Also make sure the e-mail where you do\Nthe commands is sent
Dialogue: 0,0:07:26.16,0:07:31.81,Default,,0000,0000,0000,,to everybody interested, because\Nby default it only sends it
Dialogue: 0,0:07:31.81,0:07:35.100,Default,,0000,0000,0000,,to the maintainer and the submitter\Nin some cases.
Dialogue: 0,0:07:36.89,0:07:39.90,Default,,0000,0000,0000,,So if other people answered the bug\Nreport saying
Dialogue: 0,0:07:39.90,0:07:47.61,Default,,0000,0000,0000,,"Hey, I have the bug too" or if upstream\Ncame by to explain something,
Dialogue: 0,0:07:47.61,0:07:52.81,Default,,0000,0000,0000,,it's good to see all of those who\Ninteracted on the bug report and
Dialogue: 0,0:07:52.81,0:07:55.45,Default,,0000,0000,0000,,put them all in copy.
Dialogue: 0,0:08:01.22,0:08:08.05,Default,,0000,0000,0000,,Ideally, people can receive the e-mail,\Nread what you're saying and
Dialogue: 0,0:08:08.05,0:08:11.79,Default,,0000,0000,0000,,don't have to go back to the bug page\Nto read it again.
Dialogue: 0,0:08:12.72,0:08:19.96,Default,,0000,0000,0000,,So that you should sum up the thread\Nif it was long and have them know everything.
Dialogue: 0,0:08:28.82,0:08:35.24,Default,,0000,0000,0000,,If you do massive triage, you should have\Na few generic messages
Dialogue: 0,0:08:35.24,0:08:40.60,Default,,0000,0000,0000,,so you keep the messages and just\Nreplace the words as needed.
Dialogue: 0,0:08:41.45,0:08:43.53,Default,,0000,0000,0000,,It saves you a lot of time.
Dialogue: 0,0:08:44.83,0:08:50.52,Default,,0000,0000,0000,,Also, it allows you to put a lot of\Nnice things in your generic e-mail
Dialogue: 0,0:08:50.52,0:08:53.72,Default,,0000,0000,0000,,that people are always happy to read\Nwithout more effort.
Dialogue: 0,0:08:54.61,0:08:58.24,Default,,0000,0000,0000,,You know, add a little "Thanks for\Nsubmitting the bug" or
Dialogue: 0,0:08:58.24,0:09:04.34,Default,,0000,0000,0000,,"That was a very interesting discussion"\Nor something like that.
Dialogue: 0,0:09:06.08,0:09:10.15,Default,,0000,0000,0000,,Let's keep the positive energy flowing.
Dialogue: 0,0:09:13.00,0:09:17.84,Default,,0000,0000,0000,,There are many ways to triage.
Dialogue: 0,0:09:18.37,0:09:21.42,Default,,0000,0000,0000,,One of them is trying to reproduce\Nbug reports.
Dialogue: 0,0:09:22.06,0:09:26.17,Default,,0000,0000,0000,,In the UDD we saw earlier, if you select\N'unreproducible'
Dialogue: 0,0:09:26.45,0:09:30.11,Default,,0000,0000,0000,,Oh no… those that don't have the tag\N'confirmed',
Dialogue: 0,0:09:30.88,0:09:36.53,Default,,0000,0000,0000,,these are bugs that one person submitted\Nbut nobody knows if they're really
Dialogue: 0,0:09:36.53,0:09:42.22,Default,,0000,0000,0000,,still up to date or if it's just, somebody\Nsubmitted it but…
Dialogue: 0,0:09:43.76,0:09:48.16,Default,,0000,0000,0000,,If it's confirmed, there's more chance\Nthat the maintainer will look at them.
Dialogue: 0,0:09:50.34,0:09:54.09,Default,,0000,0000,0000,,If they're really old, maybe they have been\Ncorrected and nobody bothered
Dialogue: 0,0:09:54.09,0:09:55.43,Default,,0000,0000,0000,,to close the bug.
Dialogue: 0,0:09:57.18,0:10:03.23,Default,,0000,0000,0000,,If they're new, maybe you should have\Nthem too, so see if it's the case.
Dialogue: 0,0:10:04.25,0:10:06.97,Default,,0000,0000,0000,,If it's the case, you write to this adress
Dialogue: 0,0:10:06.97,0:10:15.76,Default,,0000,0000,0000,,the 'nnn' is the number of the bug and\Nyou add the tag 'confirmed'
Dialogue: 0,0:10:17.46,0:10:22.55,Default,,0000,0000,0000,,That's how we interact with control@b.d.o
Dialogue: 0,0:10:23.88,0:10:29.82,Default,,0000,0000,0000,,All the bug tracking is on a e-mail\Ninterface
Dialogue: 0,0:10:31.25,0:10:33.76,Default,,0000,0000,0000,,'found bugnumber versionnumber'
Dialogue: 0,0:10:36.16,0:10:40.10,Default,,0000,0000,0000,,that's a command that control will\Nrecognize,
Dialogue: 0,0:10:40.39,0:10:43.23,Default,,0000,0000,0000,,you give the bug number and what version\Nyou're running.
Dialogue: 0,0:10:44.36,0:10:47.70,Default,,0000,0000,0000,,You add the tag 'confirmed'.
Dialogue: 0,0:10:48.27,0:10:50.67,Default,,0000,0000,0000,,Since you found it, you're 2, so it's\Nconfirmed.
Dialogue: 0,0:10:51.07,0:10:56.39,Default,,0000,0000,0000,,And 'thanks', you always have to end\Nyour e-mails to control with 'thanks'
Dialogue: 0,0:10:56.39,0:10:59.81,Default,,0000,0000,0000,,or 'thank you' or whatever variation\Nof it you want.
Dialogue: 0,0:11:00.78,0:11:06.23,Default,,0000,0000,0000,,The control is a very very polite beast\Nand likes you to be the same.
Dialogue: 0,0:11:07.86,0:11:11.93,Default,,0000,0000,0000,,If you don't put politeness, it won't work.
Dialogue: 0,0:11:13.38,0:11:16.80,Default,,0000,0000,0000,,Actually it's to tell them that the commands\Nare done, but
Dialogue: 0,0:11:16.80,0:11:19.97,Default,,0000,0000,0000,,let's be polite also with machines.
Dialogue: 0,0:11:26.60,0:11:35.18,Default,,0000,0000,0000,,If the bug was not confirmed, you tried\Nto reproduce it and you couldn't.
Dialogue: 0,0:11:37.45,0:11:44.28,Default,,0000,0000,0000,,You could add the tag 'unreproducible' or\N'moreinfo'
Dialogue: 0,0:11:44.60,0:11:49.89,Default,,0000,0000,0000,,So, depending if you're quite sure that…\Nif you're not the first saying
Dialogue: 0,0:11:49.89,0:11:54.74,Default,,0000,0000,0000,,"I can't reproduce it" or if you're sure\Nyou have exactly the same setup as
Dialogue: 0,0:11:54.74,0:11:56.09,Default,,0000,0000,0000,,the original submitter,
Dialogue: 0,0:11:56.09,0:11:58.56,Default,,0000,0000,0000,,then you should put 'unreproducible'.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If it might be reproducible for other\Npeople, but just not you,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,then you should ask 'moreinfo' so that\Nthe original submitter gives
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,more details on how to reproduce their bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And it also requires you to be polite\Nat the end of the command.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,An other very useful thing is to forward\Nthem upstream.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Some upstream follow the Debian bug tracker
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but a lot of them don't.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Maybe somebody reported the issue in\Nthe Debian bug tracker but
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,upstream is not aware of it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and most Debian maintainers are not\Ngonna solve the bug themselves,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,they're more probably gonna wait for it\Nto be corrected upstream,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so we need the bug to go back to where\Nit will be corrected
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In a lot of cases, it can be because\Nupstream considers it not a bug,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so won't fix it, so let's say it on the\NDebian bug too
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or maybe upstream is not aware of\Nthe bug so…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Ok, that's very tiny…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,At least you have all.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here you have the command to add\Nthe upstream bug tracker number.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"forwarded bugnumber", you put the URL\Nin the upstream's bug tracker
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and then you say thanks again.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So that's what I was saying before, you\Ncan also report it upstream
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if it hasn't been already.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sometimes, the upstream bug tracker\Nis more up to date,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so in upstream it's fixed, so it's good\Nto let know to the Debian bug tracker
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and add the tag 'fixedupstream'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and it's good to say in which version\Nso that the maintainer may be
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,motivated to update to the new version.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In lot of cases, the bug reports are tagged\N'moreinfo', which is
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,somebody said "It doesn't work", which,\Nsorry for you, but there's no chance
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's gonna be fixed with that.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So in lots of cases, the bug is tagged\N'moreinfo' to say
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"This bug does not give enough info\Nto be solved"
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or sometimes, the maintainer\Npackages a new version
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you think probably the bug is\Nsolved,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you also need to ask the original\Nsubmitter if they still have the bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or somebody said "Oh I'm gonna to some\Nfix next weekend" and it's 2 years later
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you're not sure they actually did\Nthe test they were saying they would do.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, info were asked and it feels like\Nthe bug is hanging.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In those cases, it's helpful, sometimes,\Nto send an e-mail to the person who said
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"I'm gonna do something" or who needs to\Nanswer if they still have the bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and saying "Hey! that's a gentle ping"
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"You said you would test" or "Can you still\Nreproduce a bug?"
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so that you can update the status of the\Nbug on the bug tracker.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's good to wait, like, a good amount of\Ntime before bothering people
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,about this kind of thing.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I usually wait one year, like I told you,\Nprobably shorter might be good,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but it's good also not to harass people,\Nthey have a life.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sometimes, the bugs have been tagged\N'moreinfo' or 'wontfix' for a long time
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The info is not given, or it's unlikely\Nthat somebody else wants
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,this 'non-bug' fixed.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Different teams have different policies\Nbut most of them will be happy
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if you close the bugs that nobody is gonna\Ndo anything about.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If the bug was tagged 'moreinfo' more than\Na year ago and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,nobody answered to give more info, or if\Na major release came out and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,probably the bug is fixed but the original\Nsubmitter doesn't answer
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,then it's good to close them, in most\Ncases, depending on the team.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But it's good to ping them before you\Nclose
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,give them a reasonable amount of time\Nto try to test it again.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Ok, we don't have the bottom of the page.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The command to…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The command to close a bug is to write to\N-done@control.b.d.o
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Maybe I shouldn't have done that.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And closing the bugs is kind of one of\Nthe most satisfying things to do.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sometimes, I speak with my maintainer\Nfriends and I say
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"Hey, I closed 25 bugs today" and they're\Nkind of jealous because
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,when you have to actually work on the bugs\Nto close them,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you can rarely fix 25 in one day.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So it's kind of the perks of doing\Nbug triaging.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You know, less bugs on the bug tracker,\NI'm very efficient today.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But don't close random stuff, but when\Nyou find useless stuff to close,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it feels good.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Where am I?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,We missed the last sentence earlier.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,When trying to reproduce a bug, you\Nshould pay particularly attention to
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the games team.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You know, like, people open bug reports\Nagainst the game team and then
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Oh no, you have to install a bunch of\Ngames to try to reproduce bugs,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you know, but for work, so you install\Na lot of games and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you try to see if they're buggy, so that's\Nalso another perk of triaging bugs,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you get to try all the latest games.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,An other thing is when people open a bug\Nand didn't check if there was
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,already one open.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It ends up being 2 reports for the same bug.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's good to merge them so that's clearer.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The 2 bug reports must be on the same\Npackage, with the same severity
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and the same state,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,otherwise you can't merge, so you have\Nto send first the commands to do that,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,like I showed before, and at the end you\Ntell the bug tracker to merge.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, that we've seen.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You can…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Ok, you can't really see the…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, I was giving an example of my standard\Nmessage I paste when I close a bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and we don't see the end, but I'm gonna\Ndo it from memory, it says
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"Hi! I'm closing this bug, since it was\Ntagged 'moreinfo' for years
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,without answer. If you still experience\Nthe issue, please feel free to reopen it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or ask me to do it" because some people\Ndon't know how to reopen a bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that has been archived.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So that's a very standard message,\Nno nothing, it's not very long.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That is good to have a model so that\Nyou can just paste, with niceness in it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If you're not sure about a bug report,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you read through it and you're still\Nnot sure what to do
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because, let's be clear, I don't always\Nunderstand what the issue is.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,What you need to understand to triage\Nis what the status of the bug report is.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I triaged bugs for the kernel.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I don't understand anything about\Nthe kernel, like most human beings
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but, without understanding the bug report,\Nyou can understand if somebody asks
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,for info and nobody provided it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or, for example, for the kernel, all the\Nbug reports that were for the nouveau driver
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that is not supported anymore,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it was possible to close them because\Nnobody cared anymore.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So you don't necessarily need to understand\Nwhat the bug is about
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to do something about the bug report
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but sometimes it's a bit more complicated,\Nyou're not sure
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,just close the bug report, move to the\Nnext one
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,There's probably an other one that's,\Nyou know, low hanging
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,take the easy stuff.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because if you do something wrong, or\Nif you bother the maintainer to ask
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,what should be done, then you're not\Nreally helping,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you might be taking time from them that\Nwould be best invested somewhere else.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Small warning, there are some people who\Nreally don't like you touching
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,their bug reports.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I wish you not to encounter them.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I you do, just either ignore them or ask\Nthe maintainers of the package you're triaging
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to step in and help or you can also\Ncontact the anti-harassment team.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,But it's very rare and most of Debian\Npeople are very nice people
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and they'll be happy to cooperate and\Ndiscuss with you
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and bug triaging is fun and rewarding\Nand easy.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Those are the links to the things that\Nare useful to triage.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The first one is…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Ok, the first one is bad, I'll correct it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The second one is how to triage with\Nall the different commands
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that are useful.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The third one is server control,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,a reminder of all the different instructions\Nyou can send to server control
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,which is the way to interact with\Na bug report.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The last one is about only closing and\Nyou don't interact with control,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you write to bugnumber-done, so that's\Na different e-mail destination.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, the idea was to have a workshop,\Nso this was the explanation part and now
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,let's close some bugs, or sort them,\Nmaybe.