[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I'm Solveig.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here you have my contact info.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I use Free Software and especially Debian\Nsince quite some time now
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and I also contribute to Tails
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so my interests are in privacy…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,No? Yes? Do you hear me?
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I do some non-developer things
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and in Debian I found a way to contribute\Nwithout coding
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or maintaining packages which is to\Ntriage bugs.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Bug triaging, it helps,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's kind of non visible but it helps\NDebian as a whole
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,because maintainers don't always\Nhave the time to deal
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,with all their bug reports,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,some packages have a lot of\Nbug reports,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,like the kernel or Xorg.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Also, it's a good way to improve the\Npackage quality.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,When some packages have a lot of\Nbugs open against them,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it can make it harder for the maintainers\Nto know which ones are
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,solvable, actionable, and they can get a bit\Nover their head.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So when you triage bugs, you help\Neverybody have a better experience
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,with Debian.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, you want to do it.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,First, it's easy.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You don't need to learn any new tool\Nsupposing you already know
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,how to read and write e-mail.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So that's a low threshold to start.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's very rewarding, the maintainers are\Nhappy when you help them,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,even if you don't touch their packages,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if you sort their bugs, they'll be happy\Nand the users who submitted them
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,will be happy that somebody looked\Nat them
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so it can be very joyful.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Also, you search random bugs for packages\Nyou don't necessarily know,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so you learn about a lot of software\Nin Debian and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,some of them are really really surprising\Nand you…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"Wha? What does this do?" and that's kind\Nof fun.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And of course, it saves kittens.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,On this page, there's a…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The bug triage page is a howto page\NI made some years ago, with tips
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and this part, especially, has a list\Nof teams that added themselves
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so that they want you to help\Nsort their bugs.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Those are the teams I worked with,\Nthey're really really nice,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,they don't bite.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,They will let you know if you did an error,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,they will answer your questions,\Nyou can work together.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I don't recommend closing random bugs.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If you go and touch packages from people\Nyou have not warned
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or who are not willing to have somebody\Ntouch their bugs,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you might have backfire.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,To start, I think it's good to go packages\Nthat you know people are happy
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if you help with.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The first tool to triage bugs is UDD.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I don't know if you've ever tried it,\Nthe interface is really great.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here, that's UDD.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So it's a bit arid like this, but
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it allows you to select many many\Ntypes of packages,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,we can see that later.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Then you can choose a team or\Nother criteria
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and when you're happy about\Nyour criteria, you search.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It will give you a list of packages\Ncorresponding to your criteria
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you can select some more info\Nyou want listed here.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, that's UDD search.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I usually ignore the bug reports that\Nsomebody has searched in the last year.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Probably somebody else will look at them,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,let's look at those that are lost\Nin the limbos.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I select wontfix, moreinfo, upstream or\Nunreproducible.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Those are those that probably you can do\Nsomething on.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And then you chose a team, preferably\None of those that is listed
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,in the page we saw before.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Once you'll have selected a bug and\Nsomething to do on it,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you'll have to document what you do.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Because you can change many many stuff\Non the bug,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you send the commands to\Ncontrol@bugs.debian.org
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but it's always nice to put a small\Na small sentence, or 2 or 3
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to say what made you conclude that is\Nthe right change.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Also make sure the e-mail where you do\Nthe commands is sent
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to everybody interested, because\Nby default it only sends it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to the maintainer and the submitter\Nin some cases.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So if other people answered the bug\Nreport saying
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"Hey, I have the bug too" or if upstream\Ncame by to explain something,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's good to see all of those who\Ninteracted on the bug report and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,put them all in copy.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Ideally, people can receive the e-mail,\Nread what you're saying and
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,don't have to go back to the bug page\Nto read it again.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So that you should sum up the thread\Nif it was long and have them know everything.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If you do massive triage, you should have\Na few generic messages
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so you keep the messages and just\Nreplace the words as needed.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It saves you a lot of time.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Also, it allows you to put a lot of\Nnice things in your generic e-mail
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that people are always happy to read\Nwithout more effort.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You know, add a little "Thanks for\Nsubmitting the bug" or
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"That was a very interesting discussion"\Nor something like that.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Let's keep the positive energy flowing.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,There are many ways to triage.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,One of them is trying to reproduce\Nbug reports.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In the UDD we saw earlier, if you select\N'unreproducible'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Oh no… those that don't have the tag\N'confirmed',
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,these are bugs that one person submitted\Nbut nobody knows if they're really
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,still up to date or if it's just, somebody\Nsubmitted it but…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If it's confirmed, there's more chance\Nthat the maintainer will look at them.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If they're really old, maybe they have been\Ncorrected and nobody bothered
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,to close the bug.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If they're new, maybe you should have\Nthem too, so see if it's the case.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If it's the case, you write to this adress
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the 'nnn' is the number of the bug and\Nyou add the tag 'confirmed'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,That's how we interact with control@b.d.o
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,All the bug tracking is on a e-mail\Ninterface
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,'found bugnumber versionnumber'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,that's a command that control will\Nrecognize,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,you give the bug number and what version\Nyou're running.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You add the tag 'confirmed'.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Since you found it, you're 2, so it's\Nconfirmed.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And 'thanks', you always have to end\Nyour e-mails to control with 'thanks'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or 'thank you' or whatever variation\Nof it you want.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,The control is a very very polite beast\Nand likes you to be the same.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If you don't put politeness, it won't work.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Actually it's to tell them that the commands\Nare done, but
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,let's be polite also with machines.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If the bug was not confirmed, you tried\Nto reproduce it and you couldn't.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,You could add the tag 'unreproducible' or\N'moreinfo'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, depending if you're quite sure that…\Nif you're not the first saying
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"I can't reproduce it" or if you're sure\Nyou have exactly the same setup as
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,the original submitter,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,then you should put 'unreproducible'.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,If it might be reproducible for other\Npeople, but just not you,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,then you should ask 'moreinfo' so that\Nthe original submitter gives
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,more details on how to reproduce their bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,And it also requires you to be polite\Nat the end of the command.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,An other very useful thing is to forward\Nthem upstream.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Some upstream follow the Debian bug tracker
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but a lot of them don't.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Maybe somebody reported the issue in\Nthe Debian bug tracker but
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,upstream is not aware of it
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and most Debian maintainers are not\Ngonna solve the bug themselves,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,they're more probably gonna wait for it\Nto be corrected upstream,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so we need the bug to go back to where\Nit will be corrected
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In a lot of cases, it can be because\Nupstream considers it not a bug,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so won't fix it, so let's say it on the\NDebian bug too
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,or maybe upstream is not aware of\Nthe bug so…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Ok, that's very tiny…
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,At least you have all.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Here you have the command to add\Nthe upstream bug tracker number.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"forwarded bugnumber", you put the URL\Nin the upstream's bug tracker
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and then you say thanks again.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So that's what I was saying before, you\Ncan also report it upstream
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,if it hasn't been already.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Sometimes, the upstream bug tracker\Nis more up to date,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so in upstream it's fixed, so it's good\Nto let know to the Debian bug tracker
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and add the tag 'fixedupstream'
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and it's good to say in which version\Nso that the maintainer may be
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,motivated to update to the new version.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In lot of cases, the bug reports are tagged\N'moreinfo', which is
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,somebody said "It doesn't work", which,\Nsorry for you, but there's no chance
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,it's gonna be fixed with that.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So in lots of cases, the bug is tagged\N'moreinfo' to say
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"This bug does not give enough info\Nto be solved"
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or sometimes, the maintainer\Npackages a new version
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you think probably the bug is\Nsolved,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you also need to ask the original\Nsubmitter if they still have the bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,Or somebody said "Oh I'm gonna to some\Nfix next weekend" and it's 2 years later
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and you're not sure they actually did\Nthe test they were saying they would do.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,So, info were asked and it feels like\Nthe bug is hanging.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,In those cases, it's helpful, sometimes,\Nto send an e-mail to the person who said
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"I'm gonna do something" or who needs to\Nanswer if they still have the bug
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,and saying "Hey! that's a gentle ping"
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,"You said you would test" or "Can you still\Nreproduce a bug?"
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,so that you can update the status of the\Nbug on the bug tracker.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,It's good to wait, like, a good amount of\Ntime before bothering people
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,about this kind of thing.
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,I usually wait one year, like I told you,\Nprobably shorter might be good,
Dialogue: 0,9:59:59.99,9:59:59.99,Default,,0000,0000,0000,,but it's good also not to harass people,\Nthey have a life.