WEBVTT 00:00:00.840 --> 00:00:02.040 Science. 00:00:02.760 --> 00:00:06.176 The very word for many of you conjures unhappy memories of boredom 00:00:06.200 --> 00:00:09.096 in high school biology or physics class. 00:00:09.120 --> 00:00:12.216 But let me assure that what you did there 00:00:12.240 --> 00:00:14.416 had very little to do with science. 00:00:14.440 --> 00:00:16.736 That was really the "what" of science. 00:00:16.760 --> 00:00:19.480 It was the history of what other people had discovered. 00:00:20.720 --> 00:00:23.056 What I'm most interested in as a scientist 00:00:23.080 --> 00:00:25.216 is the "how" of science. 00:00:25.240 --> 00:00:29.056 Because science is knowledge in process. 00:00:29.080 --> 00:00:32.536 We make an observation, guess an explanation for that observation, 00:00:32.560 --> 00:00:34.616 and then make a prediction that we can test 00:00:34.640 --> 00:00:36.560 with an experiment or other observation. NOTE Paragraph 00:00:37.080 --> 00:00:38.416 A couple of examples. 00:00:38.440 --> 00:00:42.016 First of all, people noticed that the Earth was below, the sky above, 00:00:42.040 --> 00:00:45.920 and both the Sun and the Moon seemed to go around them. 00:00:46.720 --> 00:00:48.256 Their guessed explanation 00:00:48.280 --> 00:00:51.360 was that the Earth must be the center of the universe. 00:00:52.240 --> 00:00:55.440 The prediction: everything should circle around the Earth. 00:00:56.120 --> 00:00:57.776 This was first really tested 00:00:57.800 --> 00:01:00.616 when Galileo got his hands on one of the first telescopes, 00:01:00.640 --> 00:01:03.016 and as he gazed into the night sky, 00:01:03.040 --> 00:01:06.736 what he found there was a planet, Jupiter, 00:01:06.760 --> 00:01:10.760 with four moons circling around it. 00:01:11.760 --> 00:01:16.136 He then used those moons to follow the path of Jupiter 00:01:16.160 --> 00:01:19.896 and found that Jupiter also was not going around the Earth 00:01:19.920 --> 00:01:21.880 but around the Sun. 00:01:23.160 --> 00:01:25.440 So the prediction test failed. 00:01:26.400 --> 00:01:28.496 And this led to the discarding of the theory 00:01:28.520 --> 00:01:30.696 that the Earth was the center of the universe. NOTE Paragraph 00:01:30.720 --> 00:01:34.816 Another example: Sir Isaac Newton noticed that things fall to the Earth. 00:01:34.840 --> 00:01:37.760 The guessed explanation was gravity, 00:01:38.520 --> 00:01:41.656 the prediction that everything should fall to the Earth. 00:01:41.680 --> 00:01:45.240 But of course, not everything does fall to the Earth. 00:01:46.200 --> 00:01:47.760 So did we discard gravity? 00:01:48.920 --> 00:01:53.336 No. We revised the theory and said, gravity pulls things to the Earth 00:01:53.360 --> 00:01:57.560 unless there is an equal and opposite force in the other direction. 00:01:58.160 --> 00:02:00.320 This led us to learn something new. 00:02:00.920 --> 00:02:04.176 We began to pay more attention to the bird and the bird's wings, 00:02:04.200 --> 00:02:06.576 and just think of all the discoveries 00:02:06.600 --> 00:02:08.639 that have flown from that line of thinking. 00:02:09.639 --> 00:02:14.776 So the test failures, the exceptions, the outliers 00:02:14.800 --> 00:02:19.360 teach us what we don't know and lead us to something new. 00:02:20.000 --> 00:02:23.200 This is how science moves forward. This is how science learns. NOTE Paragraph 00:02:23.840 --> 00:02:26.096 Sometimes in the media, and even more rarely, 00:02:26.120 --> 00:02:28.536 but sometimes even scientists will say 00:02:28.560 --> 00:02:31.320 that something or other has been scientifically proven. 00:02:31.880 --> 00:02:36.456 But I hope that you understand that science never proves anything 00:02:36.480 --> 00:02:38.360 definitively forever. 00:02:39.520 --> 00:02:43.336 Hopefully science remains curious enough 00:02:43.360 --> 00:02:44.776 to look for 00:02:44.800 --> 00:02:46.776 and humble enough to recognize 00:02:46.800 --> 00:02:48.296 when we have found 00:02:48.320 --> 00:02:50.016 the next outlier, 00:02:50.040 --> 00:02:51.536 the next exception, 00:02:51.560 --> 00:02:53.856 which, like Jupiter's moons, 00:02:53.880 --> 00:02:56.480 teaches us what we don't actually know. NOTE Paragraph 00:02:57.160 --> 00:02:59.696 We're going to change gears here for a second. 00:02:59.720 --> 00:03:01.656 The caduceus, or the symbol of medicine, 00:03:01.680 --> 00:03:04.136 means a lot of different things to different people, 00:03:04.160 --> 00:03:06.416 but most of our public discourse on medicine 00:03:06.440 --> 00:03:09.216 really turns it into an engineering problem. 00:03:09.240 --> 00:03:10.976 We have the hallways of Congress, 00:03:11.000 --> 00:03:15.000 and the boardrooms of insurance companies that try to figure out how to pay for it. 00:03:15.680 --> 00:03:17.296 The ethicists and epidemiologists 00:03:17.320 --> 00:03:20.016 try to figure out how best to distribute medicine, 00:03:20.040 --> 00:03:22.696 and the hospitals and physicians are absolutely obsessed 00:03:22.720 --> 00:03:24.656 with their protocols and checklists, 00:03:24.680 --> 00:03:28.216 trying to figure out how best to safely apply medicine. 00:03:28.240 --> 00:03:30.360 These are all good things. 00:03:30.960 --> 00:03:33.696 However, they also all assume 00:03:33.720 --> 00:03:35.696 at some level 00:03:35.720 --> 00:03:38.240 that the textbook of medicine is closed. 00:03:39.160 --> 00:03:41.656 We start to measure the quality of our health care 00:03:41.680 --> 00:03:44.216 by how quickly we can access it. 00:03:44.240 --> 00:03:46.336 It doesn't surprise me that in this climate, 00:03:46.360 --> 00:03:49.176 many of our institutions for the provision of health care 00:03:49.200 --> 00:03:51.696 start to look a heck of a lot like Jiffy Lube. NOTE Paragraph 00:03:51.720 --> 00:03:54.296 (Laughter) NOTE Paragraph 00:03:54.320 --> 00:03:58.256 The only problem is that when I graduated from medical school, 00:03:58.280 --> 00:04:00.336 I didn't get one of those little doohickeys 00:04:00.360 --> 00:04:02.736 that your mechanic has to plug into your car 00:04:02.760 --> 00:04:05.136 and find out exactly what's wrong with it, 00:04:05.160 --> 00:04:07.256 because the textbook of medicine 00:04:07.280 --> 00:04:08.800 is not closed. 00:04:09.320 --> 00:04:11.160 Medicine is science. 00:04:11.560 --> 00:04:14.240 Medicine is knowledge in process. 00:04:15.280 --> 00:04:16.656 We make an observation, 00:04:16.680 --> 00:04:18.815 we guess an explanation of that observation, 00:04:18.839 --> 00:04:21.456 and then we make a prediction that we can test. 00:04:21.480 --> 00:04:25.056 Now, the testing ground of most predictions in medicine 00:04:25.080 --> 00:04:26.616 is populations, 00:04:26.640 --> 00:04:30.216 and you may remember from those boring days in biology class 00:04:30.240 --> 00:04:32.416 that populations tend to distribute 00:04:32.440 --> 00:04:33.656 around a mean 00:04:33.680 --> 00:04:35.536 as a Gaussian or a normal curve. 00:04:35.560 --> 00:04:37.216 Therefore, in medicine, 00:04:37.240 --> 00:04:40.456 after we make a prediction from a guessed explanation, 00:04:40.480 --> 00:04:42.360 we test it in a population. 00:04:43.320 --> 00:04:46.256 That means that what we know in medicine, 00:04:46.280 --> 00:04:48.536 our knowledge and our know-how, 00:04:48.560 --> 00:04:50.816 comes from populations, 00:04:50.840 --> 00:04:53.616 but extends only as far 00:04:53.640 --> 00:04:55.376 as the next outlier, 00:04:55.400 --> 00:04:56.616 the next exception, 00:04:56.640 --> 00:04:58.376 which, like Jupiter's moons, 00:04:58.400 --> 00:05:00.800 will teach us what we don't actually know. NOTE Paragraph 00:05:02.080 --> 00:05:03.416 Now, I am a surgeon 00:05:03.440 --> 00:05:05.856 who looks after patients with sarcoma. 00:05:05.880 --> 00:05:08.080 Sarcoma is a very rare form of cancer. 00:05:08.720 --> 00:05:10.760 It's the cancer of flesh and bones. 00:05:11.240 --> 00:05:15.576 And I would tell you that every one of my patients is an outlier, 00:05:15.600 --> 00:05:16.800 is an exception. 00:05:18.000 --> 00:05:21.216 There is no surgery I have ever performed for a sarcoma patient 00:05:21.240 --> 00:05:25.496 that has ever been guided by a randomized controlled clinical trial, 00:05:25.520 --> 00:05:29.240 what we consider the best kind of population-based evidence in medicine. 00:05:30.400 --> 00:05:32.696 People talk about thinking outside the box, 00:05:32.720 --> 00:05:35.456 but we don't even have a box in sarcoma. 00:05:35.480 --> 00:05:38.816 What we do have as we take a bath in the uncertainty 00:05:38.840 --> 00:05:42.976 and unknowns and exceptions and outliers that surround us in sarcoma 00:05:43.000 --> 00:05:47.536 is easy access to what I think are those two most important values 00:05:47.560 --> 00:05:49.096 for any science: 00:05:49.120 --> 00:05:51.320 humility and curiosity. 00:05:52.000 --> 00:05:54.296 Because if I am humble and curious, 00:05:54.320 --> 00:05:56.616 when a patient asks me a question, 00:05:56.640 --> 00:05:58.080 and I don't know the answer, 00:05:58.920 --> 00:06:00.136 I'll ask a colleague 00:06:00.160 --> 00:06:03.176 who may have a similar albeit distinct patient with sarcoma. 00:06:03.200 --> 00:06:05.896 We'll even establish international collaborations. 00:06:05.920 --> 00:06:09.056 Those patients will start to talk to each other through chat rooms 00:06:09.080 --> 00:06:10.280 and support groups. 00:06:10.800 --> 00:06:14.376 It's through this kind of humbly curious communication 00:06:14.400 --> 00:06:17.960 that we begin to try and learn new things. NOTE Paragraph 00:06:19.240 --> 00:06:21.296 As an example, this is a patient of mine 00:06:21.320 --> 00:06:23.000 who had a cancer near his knee. 00:06:23.480 --> 00:06:25.856 Because of humbly curious communication 00:06:25.880 --> 00:06:27.976 in international collaborations, 00:06:28.000 --> 00:06:32.536 we have learned that we can repurpose the ankle to serve as the knee 00:06:32.560 --> 00:06:34.816 when we have to remove the knee with the cancer. 00:06:34.840 --> 00:06:37.680 He can then wear a prosthetic and run and jump and play. 00:06:38.360 --> 00:06:41.376 This opportunity was available to him 00:06:41.400 --> 00:06:44.176 because of international collaborations. 00:06:44.200 --> 00:06:45.896 It was desirable to him 00:06:45.920 --> 00:06:48.880 because he had contacted other patients who had experienced it. 00:06:49.920 --> 00:06:53.976 And so exceptions and outliers in medicine 00:06:54.000 --> 00:06:57.960 teach us what we don't know, but also lead us to new thinking. NOTE Paragraph 00:06:59.080 --> 00:07:00.936 Now, very importantly, 00:07:00.960 --> 00:07:04.816 all the new thinking that outliers and exceptions lead us to in medicine 00:07:04.840 --> 00:07:08.200 does not only apply to the outliers and exceptions. 00:07:08.920 --> 00:07:12.096 It is not that we only learn from sarcoma patients 00:07:12.120 --> 00:07:14.080 ways to manage sarcoma patients. 00:07:14.920 --> 00:07:16.976 Sometimes, the outliers 00:07:17.000 --> 00:07:18.696 and the exceptions 00:07:18.720 --> 00:07:21.960 teach us things that matter quite a lot to the general population. 00:07:23.360 --> 00:07:25.216 Like a tree standing outside a forest, 00:07:25.240 --> 00:07:29.256 the outliers and the exceptions draw our attention 00:07:29.280 --> 00:07:33.616 and lead us into a much greater sense of perhaps what a tree is. 00:07:33.640 --> 00:07:36.136 We often talk about losing the forests for the trees, 00:07:36.160 --> 00:07:37.976 but one also loses a tree 00:07:38.000 --> 00:07:39.520 within a forest. 00:07:41.000 --> 00:07:42.856 But the tree that stands out by itself 00:07:42.880 --> 00:07:45.776 makes those relationships that define a tree, 00:07:45.800 --> 00:07:49.616 the relationships between trunk and roots and branches, 00:07:49.640 --> 00:07:50.880 much more apparent. 00:07:51.360 --> 00:07:53.056 Even if that tree is crooked 00:07:53.080 --> 00:07:56.056 or even if that tree has very unusual relationships 00:07:56.080 --> 00:07:58.376 between trunk and roots and branches, 00:07:58.400 --> 00:08:01.096 it nonetheless draws our attention 00:08:01.120 --> 00:08:03.016 and allows us to make observations 00:08:03.040 --> 00:08:05.280 that we can then test in the general population. NOTE Paragraph 00:08:06.000 --> 00:08:07.976 I told you that sarcomas are rare. 00:08:08.000 --> 00:08:10.640 They make up about one percent of all cancers. 00:08:11.280 --> 00:08:15.240 You also probably know that cancer is considered a genetic disease. 00:08:15.840 --> 00:08:19.176 By genetic disease we mean that cancer is caused by oncogenes 00:08:19.200 --> 00:08:20.576 that are turned on in cancer 00:08:20.600 --> 00:08:23.640 and tumor suppressor genes that are turned off to cause cancer. 00:08:24.160 --> 00:08:26.576 You might think that we learned about oncogenes 00:08:26.600 --> 00:08:28.816 and tumor suppressor genes from common cancers 00:08:28.840 --> 00:08:30.816 like breast cancer and prostate cancer 00:08:30.840 --> 00:08:32.336 and lung cancer, 00:08:32.360 --> 00:08:33.559 but you'd be wrong. 00:08:34.000 --> 00:08:36.895 We learned about oncogenes and tumor suppressor genes 00:08:36.919 --> 00:08:38.135 for the first time 00:08:38.159 --> 00:08:41.600 in that itty-bitty little one percent of cancers called sarcoma. 00:08:42.760 --> 00:08:45.336 In 1966, Peyton Rous got the Nobel Prize 00:08:45.360 --> 00:08:47.376 for realizing that chickens 00:08:47.400 --> 00:08:50.520 had a transmissible form of sarcoma. 00:08:51.320 --> 00:08:54.096 30 years later, Harold Varmus and Mike Bishop discovered 00:08:54.120 --> 00:08:56.656 what that transmissible element was. 00:08:56.680 --> 00:08:58.256 It was a virus 00:08:58.280 --> 00:08:59.696 carrying a gene, 00:08:59.720 --> 00:09:01.160 the src oncogene. 00:09:01.880 --> 00:09:05.536 Now, I will not tell you that src is the most important oncogene. 00:09:05.560 --> 00:09:06.776 I will not tell you 00:09:06.800 --> 00:09:10.296 that src is the most frequently turned on oncogene in all of cancer. 00:09:10.320 --> 00:09:12.760 But it was the first oncogene. 00:09:13.960 --> 00:09:16.296 The exception, the outlier 00:09:16.320 --> 00:09:18.840 drew our attention and led us to something 00:09:19.520 --> 00:09:23.560 that taught us very important things about the rest of biology. 00:09:24.880 --> 00:09:28.976 Now, TP53 is the most important tumor suppressor gene. 00:09:29.000 --> 00:09:31.736 It is the most frequently turned off tumor suppressor gene 00:09:31.760 --> 00:09:33.560 in almost every kind of cancer, 00:09:34.360 --> 00:09:36.656 but we didn't learn about it from common cancers. 00:09:36.680 --> 00:09:39.096 We learned about it when doctors Li and Fraumeni 00:09:39.120 --> 00:09:40.696 were looking at families 00:09:40.720 --> 00:09:42.736 and they realized that these families 00:09:42.760 --> 00:09:45.280 had way too many sarcomas. 00:09:45.920 --> 00:09:47.696 I told you that sarcoma is rare. 00:09:47.720 --> 00:09:50.896 Remember that a one in a million diagnosis, 00:09:50.920 --> 00:09:53.056 if it happens twice in one family, 00:09:53.080 --> 00:09:55.480 is way too common in that family. 00:09:56.640 --> 00:09:59.336 The very fact that these are rare 00:09:59.360 --> 00:10:00.800 draws our attention 00:10:01.760 --> 00:10:04.000 and leads us to new kinds of thinking. NOTE Paragraph 00:10:05.480 --> 00:10:06.936 Now, many of you may say, 00:10:06.960 --> 00:10:08.496 and may rightly say, 00:10:08.520 --> 00:10:10.416 that yeah, Kevin, that's great, 00:10:10.440 --> 00:10:12.496 but you're not talking about a bird's wing. 00:10:12.520 --> 00:10:16.000 You're not talking about moons floating around some planet Jupiter. 00:10:16.520 --> 00:10:18.056 This is a person. 00:10:18.080 --> 00:10:21.336 This outlier, this exception, may lead to the advancement of science, 00:10:21.360 --> 00:10:22.560 but this is a person. 00:10:24.280 --> 00:10:25.896 And all I can say 00:10:25.920 --> 00:10:28.280 is that I know that all too well. 00:10:29.760 --> 00:10:33.160 I have conversations with these patients with rare and deadly diseases. 00:10:33.800 --> 00:10:35.736 I write about these conversations. 00:10:35.760 --> 00:10:38.056 These conversations are terribly fraught. 00:10:38.080 --> 00:10:39.896 They're fraught with horrible phrases 00:10:39.920 --> 00:10:43.160 like "I have bad news" or "there's nothing more we can do." 00:10:43.760 --> 00:10:46.960 Sometimes these conversations turn on a single word: 00:10:47.760 --> 00:10:48.960 "terminal." NOTE Paragraph 00:10:52.920 --> 00:10:55.840 Silence can also be rather uncomfortable. 00:10:57.360 --> 00:10:59.936 Where the blanks are in medicine 00:10:59.960 --> 00:11:01.816 can be just as important 00:11:01.840 --> 00:11:04.080 as the words that we use in these conversations. 00:11:05.080 --> 00:11:06.616 What are the unknowns? 00:11:06.640 --> 00:11:08.840 What are the experiments that are being done? 00:11:09.680 --> 00:11:11.376 Do this little exercise with me. 00:11:11.400 --> 00:11:14.616 Up there on the screen, you see this phrase, "no where." 00:11:14.640 --> 00:11:15.920 Notice where the blank is. 00:11:16.680 --> 00:11:19.880 If we move that blank one space over 00:11:20.640 --> 00:11:22.216 "no where" 00:11:22.240 --> 00:11:24.936 becomes "now here," 00:11:24.960 --> 00:11:26.856 the exact opposite meaning, 00:11:26.880 --> 00:11:29.080 just by shifting the blank one space over. NOTE Paragraph 00:11:31.680 --> 00:11:33.256 I'll never forget the night 00:11:33.280 --> 00:11:35.520 that I walked into one of my patients' rooms. 00:11:36.280 --> 00:11:37.936 I had been operating long that day 00:11:37.960 --> 00:11:39.976 but I still wanted to come and see him. 00:11:40.000 --> 00:11:43.200 He was a boy I had diagnosed with a bone cancer a few days before. 00:11:43.840 --> 00:11:46.896 He and his mother had been meeting with the chemotherapy doctors 00:11:46.920 --> 00:11:48.136 earlier that day 00:11:48.160 --> 00:11:51.136 and he had been admitted to the hospital to begin chemotherapy. 00:11:51.160 --> 00:11:53.336 It was almost midnight when I got to his room. 00:11:53.360 --> 00:11:55.536 He was asleep, but I found his mother 00:11:55.560 --> 00:11:57.136 reading by flashlight 00:11:57.160 --> 00:11:58.616 next to his bed. 00:11:58.640 --> 00:12:01.440 She came out in the hall to chat with me for a few minutes. 00:12:02.280 --> 00:12:04.376 It turned out that what she had been reading 00:12:04.400 --> 00:12:06.576 was the protocol that the chemotherapy doctors 00:12:06.600 --> 00:12:07.840 had given her that day. 00:12:08.200 --> 00:12:09.440 She had memorized it. 00:12:11.200 --> 00:12:14.736 She said, "Doctor Jones, you told me 00:12:14.760 --> 00:12:16.936 that we don't always win 00:12:16.960 --> 00:12:18.240 with this type of cancer, 00:12:19.680 --> 00:12:23.160 but I've been studying this protocol, and I think I can do it. 00:12:23.960 --> 00:12:27.536 I think I can comply with these very difficult treatments. 00:12:27.560 --> 00:12:30.536 I'm going to quit my job. I'm going to move in with my parents. 00:12:30.560 --> 00:12:32.520 I'm going to keep my baby safe." 00:12:35.320 --> 00:12:36.520 I didn't tell her. 00:12:37.840 --> 00:12:40.760 I didn't stop to correct her thinking. 00:12:41.680 --> 00:12:43.936 She was trusting in a protocol 00:12:43.960 --> 00:12:47.176 that even if complied with, 00:12:47.200 --> 00:12:49.600 wouldn't necessarily save her son. 00:12:51.960 --> 00:12:53.160 I didn't tell her. 00:12:54.360 --> 00:12:55.760 I didn't fill in that blank. 00:12:57.080 --> 00:12:59.056 But a year and a half later 00:12:59.080 --> 00:13:01.800 her boy nonetheless died of his cancer. 00:13:03.400 --> 00:13:04.720 Should I have told her? NOTE Paragraph 00:13:05.360 --> 00:13:07.616 Now, many of you may say, "So what? 00:13:07.640 --> 00:13:08.896 I don't have sarcoma. 00:13:08.920 --> 00:13:10.816 No one in my family has sarcoma. 00:13:10.840 --> 00:13:12.296 And this is all fine and well, 00:13:12.320 --> 00:13:15.016 but it probably doesn't matter in my life." 00:13:15.040 --> 00:13:16.296 And you're probably right. 00:13:16.320 --> 00:13:19.000 Sarcoma may not matter a whole lot in your life. 00:13:21.040 --> 00:13:23.376 But where the blanks are in medicine 00:13:23.400 --> 00:13:24.720 does matter in your life. 00:13:26.520 --> 00:13:28.816 I didn't tell you one dirty little secret. 00:13:28.840 --> 00:13:33.216 I told you that in medicine, we test predictions in populations, 00:13:33.240 --> 00:13:34.496 but I didn't tell you, 00:13:34.520 --> 00:13:36.736 and so often medicine never tells you 00:13:36.760 --> 00:13:39.616 that every time an individual 00:13:39.640 --> 00:13:41.736 encounters medicine, 00:13:41.760 --> 00:13:45.800 even if that individual is firmly embedded in the general population, 00:13:47.360 --> 00:13:49.736 neither the individual nor the physician knows 00:13:49.760 --> 00:13:52.440 where in that population the individual will land. 00:13:53.040 --> 00:13:55.736 Therefore, every encounter with medicine 00:13:55.760 --> 00:13:57.200 is an experiment. 00:13:57.920 --> 00:13:59.936 You will be a subject 00:13:59.960 --> 00:14:01.640 in an experiment. 00:14:02.560 --> 00:14:07.400 And the outcome will be either a better or a worse result for you. 00:14:08.320 --> 00:14:10.336 As long as medicine works well, 00:14:10.360 --> 00:14:13.376 we're fine with fast service, 00:14:13.400 --> 00:14:16.840 bravado, brimmingly confident conversations, 00:14:17.720 --> 00:14:19.376 but when things don't work well, 00:14:19.400 --> 00:14:21.240 sometimes we want something different. NOTE Paragraph 00:14:22.520 --> 00:14:25.800 A colleague of mine removed a tumor from a patient's limb. 00:14:26.920 --> 00:14:28.736 He was concerned about this tumor. 00:14:28.760 --> 00:14:31.776 In our physician conferences, he talked about his concern 00:14:31.800 --> 00:14:33.216 that this was a type of tumor 00:14:33.240 --> 00:14:35.800 that had a high risk for coming back in the same limb. 00:14:36.680 --> 00:14:38.656 But his conversations with the patient 00:14:38.680 --> 00:14:40.776 were exactly what a patient might want: 00:14:40.800 --> 00:14:42.056 brimming with confidence. 00:14:42.080 --> 00:14:45.096 He said, "I got it all and you're good to go." 00:14:45.120 --> 00:14:46.856 She and her husband were thrilled. 00:14:46.880 --> 00:14:50.960 They went out, celebrated, fancy dinner, opened a bottle of champagne. 00:14:52.040 --> 00:14:54.336 The only problem was a few weeks later, 00:14:54.360 --> 00:14:57.456 she started to notice another nodule in the same area. 00:14:57.480 --> 00:15:01.616 It turned out he hadn't gotten it all and she wasn't good to go. 00:15:01.640 --> 00:15:04.480 But what happened at this juncture absolutely fascinates me. 00:15:05.200 --> 00:15:06.816 My colleague came to me and said, 00:15:06.840 --> 00:15:09.560 "Kevin, would you mind looking after this patient for me?" 00:15:10.240 --> 00:15:13.456 I said, "Why, you know the right thing to do as well as I do. 00:15:13.480 --> 00:15:15.096 You haven't done anything wrong." 00:15:15.120 --> 00:15:19.600 He said, "Please, just look after this patient for me." 00:15:21.200 --> 00:15:22.736 He was embarrassed -- 00:15:22.760 --> 00:15:24.160 not by what he had done, 00:15:25.154 --> 00:15:27.040 but by the conversation that he had had, 00:15:27.760 --> 00:15:29.200 by the overconfidence. 00:15:30.600 --> 00:15:33.216 So I performed a much more invasive surgery 00:15:33.240 --> 00:15:36.376 and had a very different conversation with the patient afterwards. 00:15:36.400 --> 00:15:38.736 I said, "Most likely I've gotten it all 00:15:38.760 --> 00:15:41.176 and you're most likely good to go, 00:15:41.200 --> 00:15:44.360 but this is the experiment that we're doing. 00:15:45.040 --> 00:15:47.056 This is what you're going to watch for. 00:15:47.080 --> 00:15:48.976 This is what I'm going to watch for. 00:15:49.000 --> 00:15:52.936 And we're going to work together to find out if this surgery will work 00:15:52.960 --> 00:15:54.280 to get rid of your cancer." 00:15:54.920 --> 00:15:56.856 I can guarantee you, she and her husband 00:15:56.880 --> 00:15:59.800 did not crack another bottle of champagne after talking to me. 00:16:01.600 --> 00:16:04.456 But she was now a scientist, 00:16:04.480 --> 00:16:07.840 not only a subject in her experiment. NOTE Paragraph 00:16:09.960 --> 00:16:11.576 And so I encourage you 00:16:11.600 --> 00:16:15.056 to seek humility and curiosity 00:16:15.080 --> 00:16:16.280 in your physicians. 00:16:16.760 --> 00:16:19.736 Almost 20 billion times each year, 00:16:19.760 --> 00:16:23.696 a person walks into a doctor's office, 00:16:23.720 --> 00:16:26.000 and that person becomes a patient. 00:16:27.320 --> 00:16:30.840 You or someone you love will be that patient sometime very soon. 00:16:31.840 --> 00:16:33.480 How will you talk to your doctors? 00:16:34.640 --> 00:16:35.840 What will you tell them? 00:16:36.760 --> 00:16:38.280 What will they tell you? 00:16:40.600 --> 00:16:42.816 They cannot tell you 00:16:42.840 --> 00:16:44.360 what they do not know, 00:16:45.560 --> 00:16:49.120 but they can tell you when they don't know 00:16:50.280 --> 00:16:51.640 if only you'll ask. 00:16:52.160 --> 00:16:55.000 So please, join the conversation. NOTE Paragraph 00:16:56.200 --> 00:16:57.416 Thank you. NOTE Paragraph 00:16:57.440 --> 00:16:59.080 (Applause)