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okay so I just want to start off with
asking if you could tell me your name

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and your position sure so my name is
Tasha and I'm the director of
information technology for the College

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of Engineering okay where did your
involvement in OSU begin well

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my involvement in OSU began as a
undergrad student I'm originally from

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Fairbanks Alaska and I came to Oregon
State on what was at the time called

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national student exchange which was a
program that allowed me I was a I was
enrolled at the University of Alaska

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Fairbanks
I came to Oregon State as an exchange

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student and it was kind of a cool
program where I came here but I paid my

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home University in-state tuition even
though I was basically an out-of-state

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student here and so I did that for a
year I really liked OSU I liked

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Corvallis and I ended up I was supposed
to go back to Alaska and finished off my

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education in Alaska but I ended up
transferring to Oregon State the next

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year and then was a full time
out-of-state student here in Corvallis

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and I finished my degree at OSU I was
hired by the University I worked here

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for a couple years and I took a job with
Apple back in Alaska I was their system

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engineer for k-12 education in Alaska
and I missed Corvallis and missed OSU a

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lot Apple had me traveling four days a
week and I really didn't like that and

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OSU asked me if I'd come back I did and
I've just ever since I've been

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consistently kind of working at the
liner yeah um just could you tell me a

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little bit about your ideology
surrounding data privacy in society sure

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it's a it's a very interesting topic
because I think we I think would make a

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lot of assumptions that vendors who we
give our data to we're going to do a

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good job of keeping it secure and if you
look at the number of breaches and

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compromises by companies you know
whether its target or or REI or Facebook

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her name is on or whomever you know it
seems like we see often enough things in

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the news about breaches where people's
identity their passwords their credit
card numbers whatever have been

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compromised you know personally I see
that maybe you see it as well when we
get the statements about are the the

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things about our car credit card numbers
have been compromised and they send us a

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new credit card I mean that's because of
a data breach data privacy breach

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somewhere along the chain so so I think
we make a lot of assumptions that our

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data in in with companies of the work
with is secure when in fact if you look
at the number of breaches that's not

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always the case basically yeah
yeah and that's you know some of that's

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anecdotal just on what we hear but when
you hear these breaches involving

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millions of people you know chances are
we're gonna be part of that as well so

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you know that said there are many
different services in the cloud that do

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a lot of things to enhance our education
our research our ability to conduct

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business and so we kind of have to rely
on that these days as a service provider

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on campus we take data security very
very seriously we do an awful lot to
protect the identity of our students

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staff and faculty
and you know it's it's it's a

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double-edged sword because some of the
things that we do make people's lives
more difficult for example some of the

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resources that you have to use a VPN to
connect to there are what there are

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things that we could do that would not
require a VPN I mean I could make it so

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you could map a network drive off campus
without requiring a VPN we know there

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are vulnerabilities in that process
though

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and so by requiring a VPN we add another
layer of security to that that process

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that we know is prone to be compromised
there are things that we do with

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two-factor authentication are you
familiar with two-factor authentication

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with duo yeah so you know this spring
duo will be required for all staff and

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faculty and some point in the future
will be required for students that's a
choice that we've made to try to help to

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perfect protect the identity and the
security of of our students and staff

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and faculty on campus related to that
and this is kind of like a duo things

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just on a side note sure my girlfriend
notes actually visiting her over the

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weekend and she has duo because she's a
employee of the at her school in Utah
State and I actually see like a great

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problem with it
just in the you know the monotony of

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logging into like canvas or something
needed to do time and I could see that

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barrier there being negative for
students and definitely like hindering

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their you know interaction with the site
itself
cuz I see her you know I have to go on

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your phone logging just to log to the
web site and so I kind of saw that as

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you know personally ease-of-use is
definitely amazing for me because I'm

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able to kind of quickly access
information and you know I'm more

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inclined to access it when it's easier
to do yeah so knowing my assignments and

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interacting with like school resources
is a lot easier for me because you know

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there's a barrier it's not like I'm
walking to a class

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yeah adding a barrier to that kind of
like increases the difficulty yeah
totally hit it for you do oh and abled

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on campus not right now okay so one
thing you would find here on campus is

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that we do not require it for campus
mm-hmm and that was that's another one

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of those kind of interesting use cases
because some of the feedback we got from

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faculty members had to do with not
allowing students to take their phones

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into class then if you have an
assignment that requires getting on
canvas or a quiz or an exam then that

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becomes a problem if you are requiring
people to use that device so at least on

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our campus and it's different everywhere
but we're first degree it's the security

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issue yeah yeah so for students who are
do have enabled canvas is not protected

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mm-hmm
that's a that's a trade-off yeah okay so

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on a daily basis what does your work can
consist of all sorts of things I do in

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our College of Engineering we have
roughly twelve thousand users we're

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about a third at the University I manage
a staff of 13 full-time professionals
and around 60 student workers we're

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responsible for the day-to-day IT
computing needs for all those

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individuals and so it takes an entire
team effort to take care of that

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so I'm responding to user requests I you
know this morning for example I just

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before you came in I was listening to a
panel discussion of new hire on campus

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we're interviewing for the chief
information security officer for the

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university so I was kind of paying
attention to that I was talking to a
faculty member who wants to buy into one

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of our computing clusters they're part
of college of engineering in Bend and

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we're talking with them about buying
some new nodes for our cluster so really

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kind of helping faculty members think
about what kind of computing needs they

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need to take care of their research is a
big part of a bigger part of what I do I

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interact a lot with different vendors
and different partners that we have this
morning

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and another vendor that was here at nine
o'clock were down in the first floor

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Kelly Engineering Center we're looking
to a remodel of of one of our conference

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rooms and so I had a vendor that was in
we were talking about ideas and kind of

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use cases and how people want to use the
facility and then they're gonna come

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back to us with a proposal on how we
might do that so I I do an awful lot to

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represent the college of engineering or
students staff and faculty within with

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different IT groups on campus with with
partners with vendors with donors you

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know I tend to be the external face for
our group for our college when it comes

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to IT matters how does in your eyes have
this cloud technology evolved education

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it's it's had a huge impact on the way
that we're able to provide services to

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students you know I'll give you a couple
of examples of that and it's it's not

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just education it's kind of more than
that we used to be a blackboard school

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before canvas and blackboard was hosted
on campus with servers on campus and we

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would see often that those services are
being overloaded particularly at the

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beginning of the quarter and then during
dead in finals week when we moved to

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canvas we moved to a cloud provider and
what's great about canvas is that

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they're able to scale the computing
resources that they have based on our

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needs so we don't have to provide
servers on campus to provide the

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functionality of canvas it's all cloud
hosted they you know they they manage

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that they're the professionals at it and
I think that's kind of been that's been
one of the biggest things is that we pay

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cloud providers to do a really good job
at what they do we're not able to do

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that on campus and we shouldn't we
should not kid ourselves and think that

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we can so if you look at services like
box like WebEx like Google

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was like those are those are big
companies they specialize in doing that
we should not even begin to kid

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ourselves to think that we can compete
with them there are other areas where we

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can and we do a better job of things
that are hosted on campus but for those

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services that like that's their job
that's how they make their money if

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they're offline that's really bad for
there just aren't holders in their

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business
we should not kid ourselves to think

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that we can do a better job than they
can where we should really be very

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careful those around the data security
piece and making sure that they are

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properly vetted that we understand their
practices around data security that we

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understand that they understand FERPA
and some of the other other federal

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regulations and you have to deal with
because you know we're still vulnerable

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but I the services that they provide in
the cloud are far better than anything

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we could do on campus and you know we
hope that by exposing students to those

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and faculty members and building them
into curriculum that that you as a

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student are able to do great things and
that you're able to collaborate with

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others and you're able to innovate that
you're able to study for your exam to
learn new topics through those cloud

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providers their big party education yeah
yeah that's awesome especially with

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vetting services around I guess yeah
when did oh s you start to build the

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largely did digital infrastructure we've
had bits and pieces of that for a long

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time you know back in the back in the
early 90s we did class registration

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electronically a very different look
very different than it does now but you

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know I would say early 90s and moving
forward progressively data networking on

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campus has been a real big issue
in bringing all of our buildings up to

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appropriate specifications for data
capacities and speeds and wireless and

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you know the whole pushed towards
wireless access points and mobile

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devices that really spurred us to do a
lot for providing good wireless service

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in and you know now we have we were
rated this past fall is the number one

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fastest Wi-Fi in the country yeah for
any public university or any public or

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private university that's a pretty big
deal and that is a that's the that's the
result of a progression of us taking

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this very seriously and adding more and
more into our portfolio with with in so

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you know when I think of digital that
that's a pretty wide wide spectrum but

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yeah if you look at any one piece of
that it takes an entire team to build

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that and so it's on top of itself yeah
exactly so you know for example if you

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look at just Wireless as a piece of that
there's a wireless access point outside

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my office the infrastructure and the
different groups on campus that are

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required to come together for that is
pretty extreme because there's the

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access point out there it runs through a
network it plugs into a switch it then

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runs through some fiber it plugs into a
router it runs through some more fiber

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it goes through our controller through a
firewall and then it goes through some

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more fiber and it goes out to a router
which then connects us to the Internet

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you know that's a that involves multiple
groups on campus the people that that

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build the fibre that specify where the X
point access point needs to be that run

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the routers that run the firewalls that
run all the different configuration

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things that's that's that's a number of
different people from a number of

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different groups and over time as as the
kind of the digital sense of the

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university has increased we've had to
step up in each of those areas as well

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and now we're at a point where we're
it's pretty cool because we we have a

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good we have really good people that the
each of those areas that were able to

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work together and then more on the you
know the third party side with Amazon

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however Amazon Web Services integrated
with OSU sure yeah so about a year ago

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we signed what's called an enterprise
agreement with Amazon which means that

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we're able to officially do business
with them we have a contract in place

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that allows us to do this that protects
both groups right now most of our spend

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on Amazon is on the research side of the
house so research computing so you're a

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faculty member or a grad student you
have a need for computing resources and

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you make the decision that you want to
spend that up in Amazon instead of

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buying hardware that we would post here
on campus and so most of our spend right

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now is on the research side of the house
we do have a couple of things so there

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are more infrastructures so for example
there's a service that we run called

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single sign-on and that's the kind of
the familiar place where regardless if

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you're going to sign into box or Google
or one or WebEx there's or canvas

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there's a login screen that comes up and
you enter your onid credentials up until

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I don't know six months or so ago all of
that single sign-on piece was held on

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campus and what that meant was if we
ever had a really bad internet outage
and the campus was disconnected then

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even though you had services in the
cloud like canvas and in Google and

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inbox you would not be able to access
them because you first had to come back

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to campus for that single sign-on
piece.we now hosts one of our single

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sign-on servers in amazon and if my
second backup yeah as a real-time backup

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so if the university were to be
disconnected from the internet whether

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that was through a tape act of terrorism
or an earthquake or a natural hazard

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we'd still be able to access these
services that are cloud hosted because

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instead of having to come back to campus
we're able to host that single sign-on

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piece in the Amazon Cloud that's pretty
cool it's a nice note of resiliency for

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us and gives us some options without
having the
contract and pieces of parts in place we

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would not have been able to do that okay
so that's just one kind of practical

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example for you of how Amazon was able
to accomplish what we do so in addition

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to that what specific and information is
collected by Amazon the specific

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information collected by Amazon really
depends on the service that we spent up
in the Amazon

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so as Amazon Web Services as a whole
they collect email address from us and
our billing index so that we know how to

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route filling back and forth people who
build services in Amazon though they
might collect different pieces of data

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so if I'm running a research project and
I build a service in Amazon then I'm

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running that server and I might be
collecting different pieces of data but
as far as Amazon themselves there's very

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little about us that they collect but
they have it there you know like the

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data is stored with them correct the
data is stored with them it's encrypted

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and they do not have access to it okay
so it's a very interesting thing because

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if you're familiar with the concept of a
data center where big building lots of

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servers Amazon controls access to the
data center so they make sure that

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somebody off the street can't come in
and just steal servers we control access
to the data and the services that we

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build upon the data center and that's
something that Amazon makes very clear

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is that they don't have access to the
services that we provide they only have

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access to the physical data center ok so
it's a it's a kind of a different way of

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thinking because if we're spitting up
services in Amazon we have to be very

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very careful about what type of data we
collect and who we open that up to and

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the security policies that we enforce
because you know it's completely

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possible for you to create an account in
Amazon spin up a service spin up a

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server and collect data from people and
not have

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encrypted hmm so there's a lot of
responsibility that comes back to the

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end-user to you or me or who's ever
building services in Amazon to

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understand how that works to understand
the data security pieces and to make

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very wise decisions okay
that's we take that very very seriously

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and any time that we are spinning up
services or we're providing service to
Amazon that's a discussion that we have

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yeah that's important it's very very
important yeah

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do you think OSU is transparent enough
when it comes to which company's process

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and store student data I have to think
so mostly because the companies that we

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use you as a students see every day so
you see the canvas the Google the Box

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you see the type of data that goes in
there because you have your it's

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interactive and you're you're
interacting it with every with it every

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day you know to take canvas as an
example you see the type of class

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information that's there because you see
your course curriculum you see the

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assignments the presentations you know
that's the type of data that each of

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those companies hold for us and you have
direct access into it what a student be

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able to attend OSU but abstain from
using services from third parties I

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think it would be really difficult these
days hmm I mean what would you like be
without canvas yeah or BOTS or Google I

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mean I presume you have worked on their
document together in Google you know I

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emailed you from yeah you emailed me
from Google I think it'd be pretty hard

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yeah what do you what do you think I
that's that's the thing it's like it

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would be almost impossible to manage
financial statements from you know
student the student tab to look at you

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know courses to see homework it would be
or schedule an advising appointed get a
syllabus yeah you can't you can't give

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it like they don't hand that physic
syllabi I know

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so it's it's it seems that education
isn't instead of a single entity it's

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you know placing part of itself and
growing in other places and it's you you

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have to make that trade-off yeah
and before you I guess in historically

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it was you know buying books or
financially like you'd have to trade

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your money to access education now it's
trading information and money it's kind

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of it's and there's always been that
trade-off so it's it's interesting it's

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not it's not really it's not your choice
yeah so it's it's pretty in with the

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value of education yeah it it really
opens up yeah issues yeah

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just as on processes I think it'd be
it'd be really hard mm-hmm to come to

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school and not use your Gmail and to
you'd be at a serious disadvantage yeah

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I'm not quite sure how that was working
yeah um also quizzes yeah literally and

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just couldn't take quizzes yeah
so that's something else you know I will

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I will add one thought to that though
something that I don't you may bring it

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up but something that we're pretty
careful about though are the services

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that we subscribe to and their ability
to provide services to disabled students

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because I think it's pretty easy for you
and I to use our laptop and access

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things on the internet someone who's
blind or can't hear or he and talk

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though as as a very very different game
you know a very different experience and

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so we make sure that that the services
that we do subscribe to our applicable

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to students with any type of disability
and they're there there are different

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certifications that these companies have
to go through difficult to prove that so

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you know it's pretty easy for you and I
to pick up our phones and do things
someone who can't see though that's a

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very
ball game from him so you know just kind

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of just that's just gonna random but it
baby I know that's it yeah that though

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and with disabilities and health
information you know that's that's also

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stored with the school and I assume on
you know is transmitted through Amazon

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or infrastructure because where this
stored

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yeah those particular things are not
stored in the cloud okay that that

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particular type of information is scored
is stored in something called banner

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which is a which is our big student
database for student information and
that is on campus okay so that kind of

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thing is