[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:06.98,0:00:10.23,Default,,0000,0000,0000,,well as you probably know we've got our
Dialogue: 0,0:00:10.23,0:00:12.21,Default,,0000,0000,0000,,own in-house training facility here for
Dialogue: 0,0:00:12.21,0:00:15.90,Default,,0000,0000,0000,,bursters as many for staff but we and by
Dialogue: 0,0:00:15.90,0:00:18.48,Default,,0000,0000,0000,,we I mean our marketing department do
Dialogue: 0,0:00:18.48,0:00:19.89,Default,,0000,0000,0000,,open it up to the public too
Dialogue: 0,0:00:19.89,0:00:21.45,Default,,0000,0000,0000,,so it can get a bit messy in terms of
Dialogue: 0,0:00:21.45,0:00:23.73,Default,,0000,0000,0000,,scheduling if we're hiring someone to go
Dialogue: 0,0:00:23.73,0:00:26.13,Default,,0000,0000,0000,,into a barista role we insist on some
Dialogue: 0,0:00:26.13,0:00:27.99,Default,,0000,0000,0000,,previous training in experience there's
Dialogue: 0,0:00:27.99,0:00:30.24,Default,,0000,0000,0000,,certainly no shortage of applicants but
Dialogue: 0,0:00:30.24,0:00:31.89,Default,,0000,0000,0000,,it's company policy that they should
Dialogue: 0,0:00:31.89,0:00:33.81,Default,,0000,0000,0000,,know how to make the best coffee with
Dialogue: 0,0:00:33.81,0:00:36.18,Default,,0000,0000,0000,,our beans and equipment so all new hires
Dialogue: 0,0:00:36.18,0:00:38.07,Default,,0000,0000,0000,,have to attend some training sessions
Dialogue: 0,0:00:38.07,0:00:40.17,Default,,0000,0000,0000,,which is where life starts to get
Dialogue: 0,0:00:40.17,0:00:43.32,Default,,0000,0000,0000,,complicated first off I have to be
Dialogue: 0,0:00:43.32,0:00:45.30,Default,,0000,0000,0000,,notified when a new hire is employed in
Dialogue: 0,0:00:45.30,0:00:48.66,Default,,0000,0000,0000,,a burst role of any of our cafes some of
Dialogue: 0,0:00:48.66,0:00:49.86,Default,,0000,0000,0000,,the managers are good about letting me
Dialogue: 0,0:00:49.86,0:00:52.11,Default,,0000,0000,0000,,know others seem to blot out my
Dialogue: 0,0:00:52.11,0:00:54.36,Default,,0000,0000,0000,,existence and just don't communicate at
Dialogue: 0,0:00:54.36,0:00:57.27,Default,,0000,0000,0000,,all sometimes I only find out there's
Dialogue: 0,0:00:57.27,0:00:59.70,Default,,0000,0000,0000,,someone new when I stopped by a cafe or
Dialogue: 0,0:00:59.70,0:01:02.01,Default,,0000,0000,0000,,my regular long black and get something
Dialogue: 0,0:01:02.01,0:01:04.29,Default,,0000,0000,0000,,that just isn't up to standard the
Dialogue: 0,0:01:04.29,0:01:06.45,Default,,0000,0000,0000,,damage a substandard barista can do to
Dialogue: 0,0:01:06.45,0:01:08.10,Default,,0000,0000,0000,,our brand just isn't worth thinking
Dialogue: 0,0:01:08.10,0:01:10.56,Default,,0000,0000,0000,,about well the coffee might taste okay
Dialogue: 0,0:01:10.56,0:01:12.21,Default,,0000,0000,0000,,but then I notice something really off
Dialogue: 0,0:01:12.21,0:01:14.64,Default,,0000,0000,0000,,like a cold taro being served in a flat
Dialogue: 0,0:01:14.64,0:01:19.29,Default,,0000,0000,0000,,wake up I've seen some real shockers but
Dialogue: 0,0:01:19.29,0:01:22.95,Default,,0000,0000,0000,,where was I oh yes the basic training so
Dialogue: 0,0:01:22.95,0:01:24.75,Default,,0000,0000,0000,,assuming a manager has let me know when
Dialogue: 0,0:01:24.75,0:01:27.33,Default,,0000,0000,0000,,someone new has been recruited they then
Dialogue: 0,0:01:27.33,0:01:28.89,Default,,0000,0000,0000,,get in touch with the new hire to
Dialogue: 0,0:01:28.89,0:01:31.41,Default,,0000,0000,0000,,schedule training sometimes you get some
Dialogue: 0,0:01:31.41,0:01:33.75,Default,,0000,0000,0000,,real resistance bristles can be a bunch
Dialogue: 0,0:01:33.75,0:01:35.94,Default,,0000,0000,0000,,of prima donnas always think you they
Dialogue: 0,0:01:35.94,0:01:38.01,Default,,0000,0000,0000,,know it already but if they want to work
Dialogue: 0,0:01:38.01,0:01:39.90,Default,,0000,0000,0000,,for Coffee Co they've got to learn to do
Dialogue: 0,0:01:39.90,0:01:42.57,Default,,0000,0000,0000,,things our way I try to remember to add
Dialogue: 0,0:01:42.57,0:01:44.40,Default,,0000,0000,0000,,their name and the training session
Dialogue: 0,0:01:44.40,0:01:45.75,Default,,0000,0000,0000,,scheduled and attended to the
Dialogue: 0,0:01:45.75,0:01:47.16,Default,,0000,0000,0000,,spreadsheet but we do get a lot of
Dialogue: 0,0:01:47.16,0:01:48.99,Default,,0000,0000,0000,,people through high turnover in this
Dialogue: 0,0:01:48.99,0:01:51.24,Default,,0000,0000,0000,,industry and things just get away from
Dialogue: 0,0:01:51.24,0:01:54.15,Default,,0000,0000,0000,,me now I think about it I guess it's not
Dialogue: 0,0:01:54.15,0:01:55.65,Default,,0000,0000,0000,,just the spreadsheet because I use that
Dialogue: 0,0:01:55.65,0:01:57.54,Default,,0000,0000,0000,,calendar thing an Outlook to book the
Dialogue: 0,0:01:57.54,0:01:59.43,Default,,0000,0000,0000,,meetings so there's some information in
Dialogue: 0,0:01:59.43,0:02:01.35,Default,,0000,0000,0000,,one place and summon another I guess
Dialogue: 0,0:02:01.35,0:02:02.82,Default,,0000,0000,0000,,when it comes down to it there's my
Dialogue: 0,0:02:02.82,0:02:04.95,Default,,0000,0000,0000,,whiteboard that I rely on most to keep
Dialogue: 0,0:02:04.95,0:02:06.57,Default,,0000,0000,0000,,check of wind training sessions are
Dialogue: 0,0:02:06.57,0:02:08.64,Default,,0000,0000,0000,,booked there's the master source really
Dialogue: 0,0:02:08.64,0:02:10.05,Default,,0000,0000,0000,,which means we have a few issues of
Dialogue: 0,0:02:10.05,0:02:11.61,Default,,0000,0000,0000,,marketing trying to schedule public
Dialogue: 0,0:02:11.61,0:02:13.29,Default,,0000,0000,0000,,training because they're all based in
Dialogue: 0,0:02:13.29,0:02:13.83,Default,,0000,0000,0000,,the office
Dialogue: 0,0:02:13.83,0:02:15.78,Default,,0000,0000,0000,,of the road and can't actually see my
Dialogue: 0,0:02:15.78,0:02:17.37,Default,,0000,0000,0000,,whiteboard so if I'm out and about
Dialogue: 0,0:02:17.37,0:02:19.92,Default,,0000,0000,0000,,there's no easy way of knowing when the
Dialogue: 0,0:02:19.92,0:02:22.38,Default,,0000,0000,0000,,speed training slots up oh and I forgot
Dialogue: 0,0:02:22.38,0:02:24.48,Default,,0000,0000,0000,,to mention there's another marketing
Dialogue: 0,0:02:24.48,0:02:25.92,Default,,0000,0000,0000,,inspired training venture that's
Dialogue: 0,0:02:25.92,0:02:29.19,Default,,0000,0000,0000,,complicating my life big time there's
Dialogue: 0,0:02:29.19,0:02:30.99,Default,,0000,0000,0000,,bright idea of vlogging training two
Dialogue: 0,0:02:30.99,0:02:33.42,Default,,0000,0000,0000,,small independent cafes so we're pushing
Dialogue: 0,0:02:33.42,0:02:35.22,Default,,0000,0000,0000,,our beans and smaller equipment at the
Dialogue: 0,0:02:35.22,0:02:38.07,Default,,0000,0000,0000,,same time there's a new venture and it's
Dialogue: 0,0:02:38.07,0:02:39.45,Default,,0000,0000,0000,,complicating our in-house training
Dialogue: 0,0:02:39.45,0:02:40.98,Default,,0000,0000,0000,,scheduling even further
Dialogue: 0,0:02:40.98,0:02:44.58,Default,,0000,0000,0000,,marketing sometimes I think I've been
Dialogue: 0,0:02:44.58,0:02:46.26,Default,,0000,0000,0000,,not say what I really think about that
Dialogue: 0,0:02:46.26,0:02:48.25,Default,,0000,0000,0000,,bunch
Dialogue: 0,0:02:48.25,0:02:51.85,Default,,0000,0000,0000,,so all our baristas are required to
Dialogue: 0,0:02:51.85,0:02:53.32,Default,,0000,0000,0000,,attend three basic training sessions
Dialogue: 0,0:02:53.32,0:02:55.03,Default,,0000,0000,0000,,when they start work with us each of
Dialogue: 0,0:02:55.03,0:02:57.13,Default,,0000,0000,0000,,these sessions last two hours so there
Dialogue: 0,0:02:57.13,0:02:58.45,Default,,0000,0000,0000,,might not be scheduled on the same day
Dialogue: 0,0:02:58.45,0:02:59.98,Default,,0000,0000,0000,,but it should be reasonably close
Dialogue: 0,0:02:59.98,0:03:01.81,Default,,0000,0000,0000,,together we have to fit in with the
Dialogue: 0,0:03:01.81,0:03:03.55,Default,,0000,0000,0000,,rostering at the home cafe it's a bit of
Dialogue: 0,0:03:03.55,0:03:05.80,Default,,0000,0000,0000,,a juggling act to say the least then if
Dialogue: 0,0:03:05.80,0:03:07.87,Default,,0000,0000,0000,,they miss a session I must admit I don't
Dialogue: 0,0:03:07.87,0:03:08.86,Default,,0000,0000,0000,,always know about it
Dialogue: 0,0:03:08.86,0:03:10.90,Default,,0000,0000,0000,,so probably our follow-up isn't as good
Dialogue: 0,0:03:10.90,0:03:13.21,Default,,0000,0000,0000,,as it could be but you can't control
Dialogue: 0,0:03:13.21,0:03:15.88,Default,,0000,0000,0000,,everything can you it's only after
Dialogue: 0,0:03:15.88,0:03:17.29,Default,,0000,0000,0000,,they've completed these three sessions
Dialogue: 0,0:03:17.29,0:03:19.24,Default,,0000,0000,0000,,that in theory they're allowed to fly
Dialogue: 0,0:03:19.24,0:03:21.52,Default,,0000,0000,0000,,solo and lead the shift it's probably
Dialogue: 0,0:03:21.52,0:03:23.65,Default,,0000,0000,0000,,fair to say a few fall through the
Dialogue: 0,0:03:23.65,0:03:26.77,Default,,0000,0000,0000,,cracks though there's another aspect to
Dialogue: 0,0:03:26.77,0:03:28.66,Default,,0000,0000,0000,,all of this and that I've only been
Dialogue: 0,0:03:28.66,0:03:30.64,Default,,0000,0000,0000,,talking about the new staff hired as
Dialogue: 0,0:03:30.64,0:03:32.88,Default,,0000,0000,0000,,baristas we've also got the situation
Dialogue: 0,0:03:32.88,0:03:34.99,Default,,0000,0000,0000,,when you've got your other non
Dialogue: 0,0:03:34.99,0:03:37.33,Default,,0000,0000,0000,,specialist cafe crew runners kitchen
Dialogue: 0,0:03:37.33,0:03:40.15,Default,,0000,0000,0000,,hands counter staff etc who perhaps
Dialogue: 0,0:03:40.15,0:03:42.34,Default,,0000,0000,0000,,might be drafted in when the breast is a
Dialogue: 0,0:03:42.34,0:03:43.81,Default,,0000,0000,0000,,short or hard pressed to keep up with
Dialogue: 0,0:03:43.81,0:03:46.66,Default,,0000,0000,0000,,demand if a cafe finds they have someone
Dialogue: 0,0:03:46.66,0:03:48.19,Default,,0000,0000,0000,,already on their books who shows promise
Dialogue: 0,0:03:48.19,0:03:51.28,Default,,0000,0000,0000,,and being a barista is an art not a
Dialogue: 0,0:03:51.28,0:03:51.94,Default,,0000,0000,0000,,science
Dialogue: 0,0:03:51.94,0:03:54.07,Default,,0000,0000,0000,,then they'll obviously want to hang on
Dialogue: 0,0:03:54.07,0:03:55.69,Default,,0000,0000,0000,,to them in that case we've got to work
Dialogue: 0,0:03:55.69,0:03:57.46,Default,,0000,0000,0000,,out a specialized training plan for them
Dialogue: 0,0:03:57.46,0:03:59.38,Default,,0000,0000,0000,,so they can build up to full barista
Dialogue: 0,0:03:59.38,0:04:01.87,Default,,0000,0000,0000,,status it doesn't happen overnight which
Dialogue: 0,0:04:01.87,0:04:03.16,Default,,0000,0000,0000,,means we've got a fair few of these
Dialogue: 0,0:04:03.16,0:04:05.95,Default,,0000,0000,0000,,let's call them baby baristas they'll
Dialogue: 0,0:04:05.95,0:04:08.17,Default,,0000,0000,0000,,have to be monitored they stand in line
Dialogue: 0,0:04:08.17,0:04:09.82,Default,,0000,0000,0000,,to get a pay hike if they make it to a
Dialogue: 0,0:04:09.82,0:04:11.95,Default,,0000,0000,0000,,full barista status so it's important to
Dialogue: 0,0:04:11.95,0:04:13.75,Default,,0000,0000,0000,,keep tabs on them I've got most of them
Dialogue: 0,0:04:13.75,0:04:15.55,Default,,0000,0000,0000,,listed on another spreadsheet somewhere
Dialogue: 0,0:04:15.55,0:04:18.56,Default,,0000,0000,0000,,or other I think
Dialogue: 0,0:04:18.56,0:04:20.78,Default,,0000,0000,0000,,and of course because these babies are
Dialogue: 0,0:04:20.78,0:04:22.55,Default,,0000,0000,0000,,starting from zero they've got a lot
Dialogue: 0,0:04:22.55,0:04:24.05,Default,,0000,0000,0000,,more ground to cover first of all
Dialogue: 0,0:04:24.05,0:04:26.27,Default,,0000,0000,0000,,they've got to do the basics like a
Dialogue: 0,0:04:26.27,0:04:28.31,Default,,0000,0000,0000,,spritzer preparation understanding the
Dialogue: 0,0:04:28.31,0:04:29.78,Default,,0000,0000,0000,,different type of milks and how to put
Dialogue: 0,0:04:29.78,0:04:31.58,Default,,0000,0000,0000,,the drinks together most people have no
Dialogue: 0,0:04:31.58,0:04:33.47,Default,,0000,0000,0000,,idea the effective fat content and milk
Dialogue: 0,0:04:33.47,0:04:34.25,Default,,0000,0000,0000,,has on the creamer
Dialogue: 0,0:04:34.25,0:04:36.77,Default,,0000,0000,0000,,but regressing again as they either get
Dialogue: 0,0:04:36.77,0:04:38.24,Default,,0000,0000,0000,,the hang of grinding tamping and
Dialogue: 0,0:04:38.24,0:04:39.92,Default,,0000,0000,0000,,extracting they can move on to the next
Dialogue: 0,0:04:39.92,0:04:42.14,Default,,0000,0000,0000,,level of training which covers a greater
Dialogue: 0,0:04:42.14,0:04:44.24,Default,,0000,0000,0000,,range of drinks customer service skills
Dialogue: 0,0:04:44.24,0:04:46.79,Default,,0000,0000,0000,,and preventative maintenance to know how
Dialogue: 0,0:04:46.79,0:04:47.72,Default,,0000,0000,0000,,much we've been missing in these
Dialogue: 0,0:04:47.72,0:04:49.37,Default,,0000,0000,0000,,machines and for each of these skills
Dialogue: 0,0:04:49.37,0:04:51.65,Default,,0000,0000,0000,,there are exams both Russian and
Dialogue: 0,0:04:51.65,0:04:54.26,Default,,0000,0000,0000,,practical we don't do things perhaps
Dialogue: 0,0:04:54.26,0:04:57.50,Default,,0000,0000,0000,,here luckily recording the outcome of
Dialogue: 0,0:04:57.50,0:04:59.78,Default,,0000,0000,0000,,his exams is one of the easiest parts of
Dialogue: 0,0:04:59.78,0:05:02.78,Default,,0000,0000,0000,,my job if I forget and a baby for us to
Dialogue: 0,0:05:02.78,0:05:04.64,Default,,0000,0000,0000,,past you can bet your bottom dollar
Dialogue: 0,0:05:04.64,0:05:06.95,Default,,0000,0000,0000,,they'll remind me so if they don't
Dialogue: 0,0:05:06.95,0:05:08.81,Default,,0000,0000,0000,,remind me and there's no password are
Dialogue: 0,0:05:08.81,0:05:11.18,Default,,0000,0000,0000,,recorded on my spreadsheet for them then
Dialogue: 0,0:05:11.18,0:05:12.44,Default,,0000,0000,0000,,I know they must have failed
Dialogue: 0,0:05:12.44,0:05:15.20,Default,,0000,0000,0000,,there's my foolproof system at least I
Dialogue: 0,0:05:15.20,0:00:00.00,Default,,0000,0000,0000,,can feel I've got that part nailed down