WEBVTT

00:00:00.000 --> 00:00:02.583
(upbeat music)

00:00:07.840 --> 00:00:10.240
- Costco culture to me
means giving everything

00:00:10.240 --> 00:00:12.624
back to the member that we possibly can.

00:00:12.624 --> 00:00:15.530
- To me, Costco culture is all
about doing the right thing.

00:00:15.530 --> 00:00:17.780
- I think about fairness and transparency

00:00:17.780 --> 00:00:19.885
in all aspects of our business.

00:00:19.885 --> 00:00:23.110
(upbeat music)

00:00:23.110 --> 00:00:25.460
- Two things come to mind
when I hear Costco culture,

00:00:25.460 --> 00:00:27.640
respect and security.

00:00:27.640 --> 00:00:30.040
Security because the company
takes care of its employees

00:00:30.040 --> 00:00:31.790
and we all feel very safe on our jobs

00:00:31.790 --> 00:00:33.660
as long as we do our jobs,

00:00:33.660 --> 00:00:37.590
and respect for us as
individuals and us as a group.

00:00:37.590 --> 00:00:39.010
- I get excited when I know

00:00:39.010 --> 00:00:40.903
I have to get up in the
morning to come to work.

00:00:40.903 --> 00:00:44.100
- Culture is a way of life
for a group of people.

00:00:44.100 --> 00:00:45.770
Since I came to this country

00:00:45.770 --> 00:00:49.480
I worked for big corporations
and companies before,

00:00:49.480 --> 00:00:52.160
but when I came to Costco
I see the difference.

00:00:52.160 --> 00:00:55.270
The difference is how much
Costco cares about employees.

00:00:55.270 --> 00:00:57.830
- To me, Costco culture
makes us who we are.

00:00:57.830 --> 00:01:00.280
It's what makes Costco different
from any other company.

00:01:00.280 --> 00:01:03.600
- Costco changed my life and my family,

00:01:03.600 --> 00:01:07.220
and I'm very proud to work in Costco.

00:01:07.220 --> 00:01:08.300
- Costco is everything.

00:01:08.300 --> 00:01:11.320
We do everything the
right way, the Costco way.

00:01:11.320 --> 00:01:14.300
- Costco being what it
is, a great company.

00:01:14.300 --> 00:01:16.980
It tells you to do the
things on a great basis.

00:01:16.980 --> 00:01:20.400
- Everything, because
Costco changed my life

00:01:20.400 --> 00:01:22.450
and give me opportunity

00:01:22.450 --> 00:01:26.190
the things that we don't
have in another company,

00:01:26.190 --> 00:01:28.360
only in Costco.

00:01:28.360 --> 00:01:31.690
- Growing as a professional, I'm young.

00:01:31.690 --> 00:01:34.278
I'm thankful for being here.

00:01:34.278 --> 00:01:35.111
I love Costco. (laughs)

00:01:35.111 --> 00:01:36.490
- Member service and quality.

00:01:36.490 --> 00:01:38.730
It's what we do and how we do it.

00:01:38.730 --> 00:01:40.540
- To me, Costco is a family.

00:01:40.540 --> 00:01:42.600
I've never met so many people

00:01:42.600 --> 00:01:45.780
that care about you at your workplace.

00:01:45.780 --> 00:01:48.580
I've seen so many people

00:01:48.580 --> 00:01:50.660
helped out by their fellow employees

00:01:50.660 --> 00:01:54.000
that I just love the family values,

00:01:54.000 --> 00:01:56.880
and the family atmosphere at Costco.

00:01:56.880 --> 00:01:57.950
- In one word?

00:01:57.950 --> 00:01:59.060
Cheese.

00:01:59.060 --> 00:02:00.110
For my family,

00:02:00.110 --> 00:02:03.580
Buying one block of
Tillamook cheese once a month

00:02:03.580 --> 00:02:06.500
saves me 60 bucks a year.

00:02:06.500 --> 00:02:08.740
That's culture to me.

00:02:08.740 --> 00:02:10.199
- The quality of our products,

00:02:10.199 --> 00:02:12.980
the trust in our products for our members,

00:02:12.980 --> 00:02:14.680
and our outstanding pricing.

00:02:14.680 --> 00:02:16.470
People come to us because they trust us,

00:02:16.470 --> 00:02:17.740
they know our products are great.

00:02:17.740 --> 00:02:20.470
- High intensity, bringing
your A game, gotta have it.

00:02:20.470 --> 00:02:22.380
- Costco culture to me is diversity,

00:02:22.380 --> 00:02:24.030
'cause not only do we all have differences

00:02:24.030 --> 00:02:25.780
but here at Costco we embrace them.

00:02:28.010 --> 00:02:28.843
- Hola.

00:02:28.843 --> 00:02:30.949
- G'day, mate.

00:02:30.949 --> 00:02:31.948
- Konnichiwa.

00:02:31.948 --> 00:02:33.640
- Annyeong.

00:02:33.640 --> 00:02:34.948
- Bonjour.

00:02:34.948 --> 00:02:37.660
(upbeat music)

00:02:37.660 --> 00:02:40.095
- Member service, team
work, and dedication.

00:02:40.095 --> 00:02:44.070
(speaking in foreign language)

00:02:44.070 --> 00:02:45.960
- Different ethnic
backgrounds and diversity.

00:02:45.960 --> 00:02:49.580
- Having fantastic products
at competitive prices.

00:02:49.580 --> 00:02:52.330
- The best service we ever
had to offer to the member.

00:02:52.330 --> 00:02:53.408
- Everybody work together.

00:02:53.408 --> 00:02:54.470
(speaking in foreign language)

00:02:54.470 --> 00:02:55.680
Everybody is happy.

00:02:55.680 --> 00:02:57.460
- Big and respectful family.

00:02:57.460 --> 00:02:58.590
- Good team player.

00:02:58.590 --> 00:02:59.572
- Respect.

00:02:59.572 --> 00:03:00.405
Respect for our members,

00:03:00.405 --> 00:03:03.460
respect for all our
employees, and our management.

00:03:03.460 --> 00:03:06.830
- Costco culture to me
is a family-oriented,

00:03:06.830 --> 00:03:09.655
fast paced, fun, work environment.

00:03:09.655 --> 00:03:11.470
- A culture of opportunity,

00:03:11.470 --> 00:03:13.130
and not just competitive opportunity,

00:03:13.130 --> 00:03:16.070
but an opportunity to
grow together as a team.

00:03:16.070 --> 00:03:18.357
- It's the best possible
service for our members

00:03:18.357 --> 00:03:19.970
at the best possible price.

00:03:19.970 --> 00:03:22.010
- Costco is all about moment of truth

00:03:22.010 --> 00:03:24.094
and how we serve our members ensuring

00:03:24.094 --> 00:03:27.172
that they leave here
happy and with a smile.

00:03:27.172 --> 00:03:30.420
(speaking in foreign language)

00:03:30.420 --> 00:03:31.850
- Absolute service.

00:03:31.850 --> 00:03:33.970
There's a helping hand
whenever you need one,

00:03:33.970 --> 00:03:36.640
an honest spirit if
ever you need that too,

00:03:36.640 --> 00:03:39.450
and an incorrigible experience all around.

00:03:39.450 --> 00:03:40.680
It's fun to be here.

00:03:40.680 --> 00:03:43.790
- Being friendly to the customer, respect.

00:03:43.790 --> 00:03:46.540
- Growing, learning, and
challenging myself daily

00:03:46.540 --> 00:03:48.100
and it means encouraging our employees

00:03:48.100 --> 00:03:50.410
to grow, and learn, and
challenging themselves as well.

00:03:50.410 --> 00:03:52.320
- Working smarter not harder.

00:03:52.320 --> 00:03:55.070
- Helping members of our community
with their shopping needs

00:03:55.070 --> 00:03:56.320
for their families and businesses.

00:03:56.320 --> 00:03:59.560
- Being in a fun, diverse environment

00:03:59.560 --> 00:04:01.567
where you have great people to work for,

00:04:01.567 --> 00:04:05.380
the ability to grow as a
person and as a professional.

00:04:05.380 --> 00:04:07.050
- Doing your best for your members,

00:04:07.050 --> 00:04:09.100
for yourself, and the community.

00:04:09.100 --> 00:04:11.620
- Costco culture to me
is all about dedication,

00:04:11.620 --> 00:04:14.430
having fun, and giving the
member superior service.

00:04:14.430 --> 00:04:15.640
- It's a sense of belonging.

00:04:15.640 --> 00:04:17.760
It's a sense of coming to
work, doing your very best,

00:04:17.760 --> 00:04:20.048
and giving our members a
good shopping experience.

00:04:20.048 --> 00:04:23.966
(speaking in foreign language)

00:04:27.890 --> 00:04:30.730
- Great place to work, takes care of us,

00:04:30.730 --> 00:04:32.930
so we take care of Costco.

00:04:32.930 --> 00:04:35.370
- Costco culture is difficult
to sum up in a few words.

00:04:35.370 --> 00:04:36.900
Mainly because in the time I've been here,

00:04:36.900 --> 00:04:39.140
I've come to see it embody
so many different things.

00:04:39.140 --> 00:04:41.460
Starting with having fun,
challenging yourself,

00:04:41.460 --> 00:04:43.470
and that hard work does pay off.

00:04:43.470 --> 00:04:45.980
For me though the foundation
of all of this is respect,

00:04:45.980 --> 00:04:48.370
mutual respect for our
members, our employees,

00:04:48.370 --> 00:04:50.070
and the principles that we stand for.

00:04:50.070 --> 00:04:51.290
That's what sets Costco apart

00:04:51.290 --> 00:04:52.800
and that's why I love
coming to work every day.

00:04:52.800 --> 00:04:55.290
- Taking care of our
employees in any way possible,

00:04:55.290 --> 00:04:56.710
and ensuring that we maintain

00:04:56.710 --> 00:04:58.530
this Costco culture moving forward.

00:04:58.530 --> 00:05:01.100
- Costco culture means
to me is that every role

00:05:01.100 --> 00:05:03.000
within the warehouse is important,

00:05:03.000 --> 00:05:05.690
from the lot attendants
to our warehouse manager.

00:05:05.690 --> 00:05:08.400
- Provide quality goods and
services to our valuable members

00:05:08.400 --> 00:05:11.160
by ensuring we follow
Costco's code of ethics.

00:05:11.160 --> 00:05:13.263
- Being showtime ready at all times.

00:05:13.263 --> 00:05:17.130
(speaking in foreign language)

00:05:17.130 --> 00:05:19.440
- It's a lifestyle, just
getting to meet new people,

00:05:19.440 --> 00:05:20.410
learning new trades.

00:05:20.410 --> 00:05:23.020
- We always have to have
the best quality merchandise

00:05:23.020 --> 00:05:24.770
at the best possible price.

00:05:24.770 --> 00:05:26.970
- Our Costco culture is very diverse

00:05:26.970 --> 00:05:29.550
and in a way we're
reflecting that of Toronto.

00:05:29.550 --> 00:05:31.980
Our warehouse is made up
of many different cultures

00:05:31.980 --> 00:05:34.360
that come together to
work for the same goal,

00:05:34.360 --> 00:05:35.760
which is great member service.

00:05:35.760 --> 00:05:38.470
- Costco culture is represented
greatly here at this

00:05:38.470 --> 00:05:41.760
location by having members
returning and saying, I love you.

00:05:41.760 --> 00:05:43.230
- Having fun working together

00:05:44.351 --> 00:05:45.860
and providing exceptional service.

00:05:45.860 --> 00:05:47.430
- We're actually a close knit family

00:05:47.430 --> 00:05:49.550
that I trust and I can talk to,

00:05:49.550 --> 00:05:51.240
and I can actually come
here without thinking,

00:05:51.240 --> 00:05:52.470
oh, I'm going to work.

00:05:52.470 --> 00:05:54.950
I'm actually coming here
to see my second family.

00:05:54.950 --> 00:05:56.458
- I love Costco.

00:05:56.458 --> 00:05:57.791
I am very happy.

00:05:58.921 --> 00:06:01.500
I'm always going to try to do my best.

00:06:01.500 --> 00:06:03.870
- Costco is a place where every

00:06:03.870 --> 00:06:05.883
type of family can come over here.

00:06:05.883 --> 00:06:07.420
- Costco culture to me

00:06:07.420 --> 00:06:10.680
is more family orientated
and member service.

00:06:10.680 --> 00:06:12.150
We're big on member service,

00:06:12.150 --> 00:06:16.180
so just making sure members are satisfied.

00:06:16.180 --> 00:06:18.550
- Trying to show how
we can help the member.

00:06:18.550 --> 00:06:19.550
- Costco's diverse.

00:06:19.550 --> 00:06:21.110
We've got products from around the world.

00:06:21.110 --> 00:06:22.407
We've got members from around the world,

00:06:22.407 --> 00:06:24.350
and we've got employees
from around the world.

00:06:24.350 --> 00:06:25.400
What more could you ask for?

00:06:25.400 --> 00:06:27.510
- Doing the best of your ability,

00:06:27.510 --> 00:06:30.070
but to take a step beyond that to ensure

00:06:30.070 --> 00:06:33.050
that every visit from our
members is a special one.

00:06:33.050 --> 00:06:36.280
- Personally for me,
Costco is a lot of fun job.

00:06:36.280 --> 00:06:38.120
- Being proud of where we work.

00:06:38.120 --> 00:06:39.780
- Family people who work together

00:06:39.780 --> 00:06:41.450
to take care of the
members and each other.

00:06:41.450 --> 00:06:43.298
- Shopping from a place that provides you

00:06:43.298 --> 00:06:45.860
the best quality for the lowest price.

00:06:45.860 --> 00:06:48.580
- A passionate community
of people who band together

00:06:48.580 --> 00:06:50.600
to help each other and our members.

00:06:50.600 --> 00:06:52.630
- A diverse group of unique individuals

00:06:52.630 --> 00:06:54.400
working together towards a common goal.

00:06:54.400 --> 00:06:55.620
- Diversity.

00:06:55.620 --> 00:06:58.280
It's working in a fantastic
company that gives you

00:06:58.280 --> 00:07:01.079
the opportunity to grow
at a very fast pace.

00:07:01.079 --> 00:07:05.130
(speaking in foreign language)

00:07:05.130 --> 00:07:08.030
- Working in a helpful and
family-oriented atmosphere.

00:07:08.030 --> 00:07:11.690
- Costco culture means all
right, all right, all right.

00:07:12.890 --> 00:07:15.473
(upbeat music)

00:07:16.327 --> 00:07:20.244
(speaking in foreign language)

00:07:32.149 --> 00:07:34.732
(upbeat music)

00:07:35.664 --> 00:07:39.581
(speaking in foreign language)

00:07:53.512 --> 00:07:55.930
- Open opportunity for everyone.

00:07:55.930 --> 00:07:59.059
I can do it, you can do
it, Costco can do it.

00:07:59.059 --> 00:08:00.630
Costco Korea.

00:08:00.630 --> 00:08:03.966
(upbeat music)

00:08:03.966 --> 00:08:07.883
(speaking in foreign language)

00:08:43.284 --> 00:08:46.411
(upbeat music)

00:08:46.411 --> 00:08:47.770
- Costco is my family.

00:08:47.770 --> 00:08:49.054
- A sense of community.

00:08:49.054 --> 00:08:50.640
Community with our members,

00:08:50.640 --> 00:08:52.950
and community among the staff members.

00:08:52.950 --> 00:08:56.228
(upbeat music)

00:08:56.228 --> 00:09:00.145
(speaking in foreign language)

00:09:29.291 --> 00:09:34.291
- And open, easygoing
(speaking in foreign language).

00:09:34.902 --> 00:09:38.819
(speaking in foreign language)

00:09:39.920 --> 00:09:41.590
- Costco loves to talk about culture.

00:09:41.590 --> 00:09:43.160
Everyone knows Costco's very simple,

00:09:43.160 --> 00:09:47.040
but I suppose that everyone kind of works

00:09:47.040 --> 00:09:52.040
towards keeping that true,
that's Costco culture.

00:09:55.436 --> 00:09:56.727
- Providing the best member service

00:09:56.727 --> 00:09:58.550
that we can to each member.

00:09:58.550 --> 00:10:01.800
- Great benefits which is optical, dental,

00:10:01.800 --> 00:10:06.192
and they pay very well,
and they look after you.

00:10:06.192 --> 00:10:09.050
- Treat people right they'll
you right, simple as that.

00:10:09.050 --> 00:10:11.310
- Happy employees and happy members.

00:10:11.310 --> 00:10:14.090
- The best wages and job security.

00:10:14.090 --> 00:10:15.110
- Doing the right thing.

00:10:15.110 --> 00:10:17.843
- A friendly smiley face
when you walk in the door.

00:10:17.843 --> 00:10:20.303
- Feeling valued as an employee.

00:10:20.303 --> 00:10:23.270
- Keeping our prices low
and our members happy.

00:10:23.270 --> 00:10:26.280
- The training and
confidence I need to succeed,

00:10:26.280 --> 00:10:28.820
- A lifelong career with great
potential for advancement,

00:10:28.820 --> 00:10:29.980
even internationally.

00:10:29.980 --> 00:10:32.750
- Teaching people every
day what they need to learn

00:10:32.750 --> 00:10:34.160
to progress through the business.

00:10:34.160 --> 00:10:37.080
It's about promoting
teamwork, walking the talk.

00:10:37.080 --> 00:10:40.050
- Take care of the members
and also the staff.

00:10:40.050 --> 00:10:42.627
- Being part of one big happy family.

00:10:44.080 --> 00:10:44.913
Yeah.

00:10:46.957 --> 00:10:49.765
(laughing)

00:10:49.765 --> 00:10:52.348
(upbeat music)